Ryan M. SchroederPhone: 314-614-8013 • E-mail: rmschr12@gmail.com

Business Analyst with Development and Service Management Experience:

Self-driven problem solver with business and IT knowledge. Able to effectively communicate with developers, management and end-users. Experience with all areas of service management and able to handle any necessary project and audit documentation. Expertise in:

Process Improvement Root Cause Analysis Audit/Control compliance

Reporting Analysis Contractor Management Automation

PROFFESIONAL EXPERIENCE:

Change ManagerPepsiCo, Winston-Salem, NC

(2014 - Present) Responsible for training and assisting change coordinators in the change process.

Responsible for running weekly change advisory board meetings (CAB). Responsible for driving awareness of the change process throughout all levels of the organization.

Managed pre-authorized change process for North America (NA). Responsible for creation of all NA pre-authorized changes and coordination of pre-authorized process with Global teams.

Supported Configuration Management System (CMS) and Local Administration modules in HP Service Manager.

Participated in Six Sigma project that resulted in reduction of emergency changes and decrease in hours spent reviewing low-risk changes.

Siebel DeveloperPepsiCo, Winston-Salem, NC

(2014) Responsible for design, construct, and testing of new application functionality and fixes for

application defects. Managed contractor coordination for $900K investment project. Responsible for ensuring

contractors develop functionality according to business requirements. Responsible for coordinating (off-shore and on-shore) contractors’ design, development, and testing efforts across multiple functional areas (Siebel, ETL, Reporting). Responsible for ensuring new functionality does not impact existing functionality.

Upgraded Siebel batch processing jobs to VB.Net.

Automated Testing Coordinator and DeveloperPepsiCo, Winston-Salem, NC

(2013-2014) Developed Siebel automated test scripts using Quick Test Pro (QTP) from existing manual

scripts in HP Quality Center. Managed team of 4 contractors. Created unified development principles to ensure

maintainability. Lowered average development time per automated test script from 20 hours to 12 hours.

Support AnalystPepsiCo, Winston-Salem, NC

(2012-2013) Owned business relationship between multiple business partners and our IT team. Maintained ticket trend and defect count charts used by Business and IT leadership teams. Presented to Business and IT directors weekly on system status and stability.

Business Analyst InternPepsiCo, Winston-Salem, NC

(Summer of 2012) Performed testing and end-user training for rollout of Siebel CRM application for Canada

Direct Warehouse Delivery. Created weekly hours-worked charts for our team which management used for resource

planning purposes.

Actuarial Solutions Intern /Application Development InternReinsurance Group of America, St. Louis, MO

(Summer of 2010 / Summer of 2011) Created windows services to automate performance monitoring data upload into SQL Server

and Oracle databases. Created Business Intelligence (BI) cubes from data warehouses. Performed data management and progress tracking for a major upgrade. Maintained a

master list of all testing profiles and Oracle table names on SharePoint. Created project progress tracking page for Sr. VP of Valuation.

Skills and Certifications:

Applications – Microsoft Office (Excel, Word, PowerPoint, Project), SharePoint, HP Service Manager, HP Quality CenterProgramming Languages – Java, C#, C++, SQL, VB, VBScript Development Environments – Siebel Tools, Quick Test Pro, Visual StudioCertifications – Siebel 8 Consultant Certified Expert, ITIL Foundation in IT Service Management

OTHER LEADERSHIP ACTIVITIES:

Coached and Helped Organize PepsiCo Co-Ed Softball League (2013-Present)

PresidentWake Forest Club Baseball

(2011-2012) Coordinated with other schools to schedule games, hire umpires, and rent fields. Ensured completion of all necessary paperwork and developed roster strategy.

Assistant Varsity Baseball CoachWestern Forsyth Legion Post 522, Clemmons, NC

(2012)

Assistant Freshman Baseball Coach / Head Freshman Baseball CoachBallwin Legion Post 611, St. Louis, MO

(2009) / (2010 – 2011)

EDUCATION:

Wake Forest University, Winston-Salem, North CarolinaBachelor of Science in Business Enterprise Management, May 2012Bachelor of Arts in Computer Science, May 2012