PURPOSE

Assessment of Outstanding Account Receivables for Medicare Patients

Robert Wood Johnson University HospitalLaboratory Outreach Services

Kristi KennyKaren Shepherd, Director

Douglas Katz, Field Service Coordinator

To review and research outstanding Medicare Patient accounts and work towards increasing Laboratory Outreach account reimbursements through the process of LEAN practices.

Problem Statement: Absence of paid Medicare bills for services dated between January 16, 2015 and August 1, 2015, result in an outstanding sum of $169,930.85 in Account Receivables.

Input of patient account information was inconclusive or incorrect

Update of payments to registration system was not done when received

Sent bills to incorrect insurance company

Thank you to the entire RWJUH Laboratory Outreach Services Staff. The success of this project would not have been possible without your support. I also extend my gratitude to Kamila Pavezzi and the staff of Rutgers Edward J. Bloustein School of Planning and Public Policy, who made this such an amazing and educational experience.

SIGNIFICANCE

METHODOLOGY

OUTCOMES

EVALUATION

ACKNOWLEDGMENTS

Background Photo by Flickr user https://www.flickr.com/photos/87007001@N04/page3

Evaluating Registration Process

Following Up With Billing Company

Regular Billing Dashboard System Checks

Decrease number of

outstanding Medicare

patient accounts. Increase

reimbursements for Accounts

Receivables by 10% of

outstanding sum.

Improve accuracy of

patient insurance

information.