rules for air carriage of passengers, baggage and … · baggage and cargo dp-gd-028 ed. 01 rev. 03...

Rules for Air Carriage of Passengers, Baggage and Cargo

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APPROVED by Sukhorebrik Konstantin (Mr.) President & CEO JSC “Aurora Airlines” Date of approval: 31 January 2019

RULES

FOR AIR CARRIAGE

OF PASSENGERS, BAGGAGE

AND CARGO


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Contents

APPROVED 2

Terms, definitions, abbreviations 5

Section I. General provisions 11

Art. 1.1 General requirements 11

Art. 1.2 Applicable laws 11

Art. 1.3 Changes of the rules 12

Section II. Terms of shipping passengers, baggage and cargo by air 13

Art. 2.1 Main terms of a contract for shipping by air 13

Art. 2.2 Shipping documents 16

Art. 2.3 Scheduled shipping and chartered shipping 16

Art. 2.4 Shipping itinerary, changes of the itinerary, date and time of a flight 17

Art. 2.5 Rendering services and providing information 17

Art. 2.5.1 Enhanced comfort services at codeshare flights with Aeroflot PJSC 20

Art. 2.6 Reservation capacity on an aircraft 22

Art. 2.7 Cancelling reservations at sections of a shipping itinerary 22

Art. 2.8 Rules for booking flights 23

Art. 2.9 Information about a passenger, baggage and cargo 23

Art. 2.10 Rates, taxes, charges and discounts 24

Section III. Shipping passengers 26

Art. 3.1 Air ticket 26

Art. 3.2 Lost, damaged or invalid passenger’s ticket 27

Art. 3.3 Transfer of a passenger’s ticket 28

Art. 3.4 Period of validity of a passenger’s ticket 29

Art. 3.5 Personal documents of a passenger (passport, visa) 29

Art. 3.6 Terms of a passenger boarding denial 30

Art. 3.7 Registering passengers and baggage before a flight 30

Art. 3.8 Technological stages of checking in passengers and baggage before a flight 37

Art. 3.9 Determining check in priorities 38

Art. 3.10 Serving passengers aboard an aircraft 38

Art. 3.11 Rules of passenger conduct during pre-flight servicing and aboard an aircraft 40

Art. 3.12 Requirements for passengers related to transport safety 43

Art. 3.13 Stopping a passenger along a shipping itinerary 43

Art 3.14 Shipping passengers on preferential terms 44

Art. 3.15 Shipping children 44

Art. 3.16 Shipping unaccompanied children 45

Art. 3.17 Application for shipping an unaccompanied child 47

Art. 3.18 Shipping passengers, who are blind / deaf 48

Art. 3.19 Shipping pregnant women and infants 48

Art. 3.20 Shipping passengers with physical dysfunctions 49

Art. 3.21 Accommodating passengers with physical dysfunctions in an aircraft 50

Art. 3.22 Rendering services to disabled passengers and other passengers with physical

dysfunctions

51

Art. 3.23 Shipping deportees, inadmissible passengers and passengers, who have been

administratively expelled outside the Russian Federation

53

Art. 3.24 Shipping diplomatic couriers 54

Art. 3.25 Shipping officials 54


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Art. 3.26 Shipping employees on duty of the state courier service of the Russian

Federation

55

Art. 3.27 Shipping transit and transfer passengers 56

Art. 3.28 Shipping business class passengers 57

Art. 3.29 Shipping passengers with enhanced comfort 57

Section IV. Shipping baggage and carry-on items 58


Art. 4.2 Free baggage allowance 58

Art. 4.2.1 Free baggage allowance at codeshare flights with Aeroflot PJSC 59

Art. 4.2.2 Free baggage allowance at flights of Aurora Airlines PJSC 61

Art. 4.2.3 Shipping special categories of baggage 62

Art. 4.3 Checked in baggage 64

Art. 4.4 Items kept by a passenger (carry-on items) 65

Art. 4.5 Oversized baggage 67

Art. 4.6 Shipping baggage in an aircraft cabin 68

Art. 4.7 Diplomatic baggage (mail) 69

Art. 4.8 Requirements to contents of baggage / carry-on items 69

Art. 4.9 Shipping weapons, ammunitions and special means 71

Art. 4.10 Shipping pets and pet birds 73

Art. 4.11 Packing baggage 77

Art. 4.12 Delivering checked in baggage 78

Art. 4.13 Storing and search for checked in baggage 79

Art. 4.13.1 Search for an owner of a baggage 79

Art. 4.13.2 Search for a registered baggage 80

Art. 4.13.3 Misplaced and undocumented baggage 81

Section V. Shipping cargo 82


Art. 5.2 Air waybill 82

Art. 5.3 Terms of accepting cargo for shipping 83

Art. 5.4 Embargo in respect of cargo shipping 83

Art. 5.5 Weighing cargo 84

Art. 5.6 Requirements to packing and labeling cargo 84

Art. 5.7 Shipping light-weight cargo 85

Art. 5.8 Shipping heavy and oversized cargo 85

Art. 5.9 Shipping perishable cargo 86

Art. 5.10 Shipping living creatures 86

Art. 5.11 Shipping dangerous cargo 87

Art. 5.12 Shipping cargo with declared value 87

Art. 5.13 Shipping human/ animal remains 88

Art. 5.14 Shipping transfer cargo 89

Art. 5.15 Loading/ unloading cargo 90

Art. 5.16 Release of cargo at the destination point 90

Art. 5.17 Storage and sale of cargo 90

Art. 5.18 Disposal of cargo 91

Section VI. Administrative formalities 93


Art. 6.2 Paying fines and other expenses 93

Section VII. Insurance 95


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Art. 7.1 Insuring liability of the Carrier to passengers of an aircraft 95

Art. 7.2 Mandatory insurance of a Carrier’s liability to a shipper (owner of a cargo) 95

Section VIII. Refund for an unperformed flight 96


Section IX. Rights of the Carrier, a passenger and a consignor 98

Art. 9.1 The Carrier’s rights 98

Art. 9.2 Rights of a passenger and a consignor 98

Section X. Liability of a Carrier, a Passenger and a Consignor 100


Art. 10.2 The Carrier’s liability for damage to life and health of a passenger of an

aircraft

100

Art. 10.3 The Carrier’s liability for loss, shortage and/or damage (contamination) of

baggage, cargo and a passenger’s carry-on items

101

Art. 10.4 Scope of liability for loss, shortage and/or damage (contamination) of

baggage, cargo or carry-on items

101

Art. 10.5 Liability of Aurora Airlines JSC for losses caused by delay in delivery in

shipping passengers by air

102

Art. 10.6 Liability of Aurora Airlines JSC for loss resultant from delay in shipping

passengers

103

Art. 10.7 Scope of liability for damages caused during shipping by air 103

Art. 10.8 Consignor’s liability 103

Art. 10.9 Passenger’s liability 103

Art. 10.10 Agreements to increase limit of a Carrier’s liability 104

Section XI. Procedure of lodging claims, demands and lawsuits 105


Art. 11.2 Individuals entitled to lodge claims, when a contract for carriage of a

passenger or cargo by air is violated

105

Art. 11.3 Period for lodging claims to the Carrier 106

Art. 11.4 Procedure for lodging a claim 106

Final provisions 107


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Terms, definitions, abbreviations

Aviation Security means a state of protection from unlawful interference with aviation

operations.

Agent means an individual or a legal entity authorized to act on behalf and at an

instruction of the Carrier in order to attract passengers, execute and sell flight tickets on the

Carrier’s lines on the terms of an Agreement concluded with it.

Authorized agent means the Carrier’s Agent authorized with a special document to

implement additional actions related to passenger services.

Commercial report means a document certifying circumstances, which can serve as a

ground for financial liability of the Carrier, consignor or a consignee.

Act of Unlawful Interference means any illegal violent actions or a threat of such

actions from a person (group of people) towards the aircraft, passengers, crew members, ground

support personnel and airport facilities, posing a threat to flight safety, life and health of people.

Property Irregularity Report / Damage report – a document executed by the Carrier or

a Service Provider in presence of a passenger or a party authorized by him/her immediately after

a damaged baggage was found.

Airport means a complex of facilities, including an airfield, an air terminal and other

facilities designed for landing and take-off of aircrafts and for providing air traffic services

having the equipment required for this purpose, aviation staff and other employees.

Airport (Point) of Destination means an airport, at which transportation of a passenger

and his baggage finishes according to flight schedule.

International Airport – an airport open for arrivals and departures of aircrafts, which

perform international flights, where customs, border, sanitary, quarantine and other types of

control are implemented.

Airport (Point) of Arrival means an airport, to which a passenger, baggage or cargo

must be delivered according to contract of air carriage.

Airport (Point) of Origin means an airport (point), where a flight begins according to

the schedule

Airport (Point) of Stopover means an intermediate airport (point), where a passenger

interrupts his/her flight temporary for more than 24 hours according to the applicable contract of

carriage by air.

Airport (Point) of Departure means an airport (point), from which carriage of a

passenger, baggage or cargo begins (or continues) according to the applicable contract of

carriage by air.

Intermediate (Transit) Airport (Point) – means an airport (point) located along the

flight itinerary, where the aircraft should land according to the schedule (flight plan).

Transfer Airport (Point) – means an airport (point), indicated in the applicable carriage

document of a passenger or a consignor, in which the passenger changes flights (if the flight

connection does not exceed 24 hours), baggage and cargo are reloaded from one flight to another

flight for further shipping along the fixed itinerary.


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Baggage means personal items of a passenger shipped by the Carrier on an aircraft based

on a contract of air carriage.

Baggage Tag means a document issued by the Carrier to ensure recognition

(identification) of the passenger’s checked baggage.

Checked Baggage (hereinafter referred to as the Baggage) means property, which the

Carrier has accepted for shipping after it was checked at the departure airport, transfer airport, a

stopover airport or a different point of check in. A baggage tag is issued based on check in.

Unclaimed Baggage means baggage, which was delivered at its destination airport

(point) stated in its baggage tag and was not received by the respective passenger.

Oversized Baggage means a passenger’s baggage (one piece), sum of which three

dimensions (packed) exceeds 203 cm.

Unchecked baggage (carry-on items) means a passenger's baggage, other than checked

baggage bearing “carry-on item” label, carried in the aircraft cabin subject to the Carrier’s

consent.

Excess (Oversized) Baggage means the part of a baggage weight, which exceeds the free

baggage allowance established by the Carrier or requires additional payment regardless of the

free baggage allowance.

Transfer baggage means a baggage, which must be reloaded at a transfer airport (point)

from an aircraft performing one flight into n aircraft performing another flight along the shipping

itinerary in accordance with the air carriage contract.

Heavy Baggage means passenger’s baggage with one piece exceeding 30 kg in weight.

Ticket (passenger ticket) means a shipping document, which certifies conclusion of a

contract and terms of shipping by air of a passenger and his/her baggage.

“Carry-on Items” Tag means a document issued by the Carrier to identify passengers’

unchecked baggage.

Booking (reservation) means preliminary allocation to a passenger of a seat in an

aircraft for a specified flight and date or preliminary allocation of volume and tonnage for

carriage of baggage or cargo by an aircraft.

Interior Flight or Domestic Flight means any flight, which departure point, all stopover

points and destination points are located on the territory of the Russian Federation.

Reimbursement means payment to a Passenger, consignor of the cargo or the party

authorized by the former of a part or of entire cost of shipping or service that was previously

paid for, but was not used or was used partially.

Air carriage means carrying passengers, baggage or cargo by aircrafts based on and in

accordance with terms of an air shipping contract.

Unlading from an aircraft means the process of removing baggage and cargo from an

aircraft after landing supervised by a Carrier or a Service Provider.

Deplaning means leaving of an aircraft by passengers after landing supervised by a

Carrier or a Service Provider.

AС means an aircraft.


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Hague Protocol means the Protocol amending Warsaw Convention for unification of

certain rules related to international shipping by air introduced in 1955.

Cargo means property shipped or accepted for carriage by an aircraft under an air

carriage contract.

Undocumented Cargo means cargo arriving at airport without air waybill and other

required documents, or cargo in storage without documents.

Unidentified Cargo means cargo, which ownership has not been identified within the

Carrier’s established period starting from the date of its arrival to the respective airport.

Unclaimed Cargo means cargo, which is not received within the Carrier’s established

period starting on the day of payment as confirmed with relevant documents.

Oversized Cargo means cargo piece, which size exceeds dimensions of loading latches

and cargo holds of a passenger aircraft, which carries it.

Bulky (Light) Cargo means cargo, which one cubic meter weighs less than one hundred

sixty seven kilos.

Dangerous Cargo means articles or substances capable of posing a threat to life and

health of passengers, security of flights, intactness of property or environment, when shipped by

aircrafts, specified in the list of dangerous goods in Technical Instructions for the Safe Transport

of Dangerous Goods by Air or classified in accordance with these Instructions.

Transfer Cargo means cargo, which is reloaded at the transfer airport (point) from an

aircraft, which performs one to an aircraft, which performs another flight along the shipping

itinerary under an air carriage agreement.

Heavy-Weight Cargo means cargo, one piece of which equals or exceeds 80.

Air Waybill means a shipping document, which certifies conclusion of an air carriage

contract, its terms and acceptance of the respective cargo for shipping.

Cargo Consignment means one or several pieces of cargo simultaneously accepted by

the Carrier from one consignor and forwarded to one consignee under one air waybill.

Cargo Batch means cargo accepted for shipping from one consignors to be forwarded to

one or more consignees under several air waybills.

Cargo Terminal means a complex of facilities designed for cargo handling.

Consignor means an individual or a legal entity, which has concluded an air carriage

contract with the Carrier and is indicated in an air waybill as the consignor.

Consignee means an individual or a legal entity, which is indicated in an air waybill as

the consignee of the cargo.

Contract of chartering an aircraft means the agreement, whereby one party (the

Owner) undertakes to submit to another party (the Charterer) for a fee for performing one or

several flights one or several aircrafts or part of an aircraft for carrying passengers, baggage and

cargo by air.


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Pre-flight inspection means screening carry-on items, baggage and passenger (personal

search), aircraftы, cargo, AC crews, and aircraft supplies in order to detect substances and

articles forbidden for shipping (explosive, flammable, radioactive, toxic substances, weapons,

ammunition, narcotic drugs etc.) by aircraft subject to provisions of aviation security.

Single Carriage means a carriage of passengers, baggage and cargo from departure

airport to arrival airport performed by several carriers under the same shipping document

(including shipping documents issued along with this one). Such carriage is considered a single

carriage regardless of stopovers, reloading or interruption on shipping, if any.

ICAO (the International Civil Aviation Organization) means an international

intergovernmental organization established based on Convention on International Civil Aviation,

also known as the Chicago Convention signed in Chicago on December 7, 1944 in order to foster

safe and consistent development of international civil aviation in the entire world.

Excess baggage coupon means a document, which certifies payment for shipping of

baggage, which weight exceeds the Carrier’s free baggage allowance or which shipping must be

paid for additionally.

Codeshare Agreement means an agreement for joint commercial operation of a flight by

or mote airlines, one of which is an operator partner (i.e., operates an aircraft, performs flights

and sells tickets for them on its own behalf) and the other (others) are marketing partners (i.e.,

sell tickets for the flight of the operator partners on their behalf). In this case, a flight is denoted

with a double code of the parties (code of the operator partner / code of the marketing partner).

Marking means texts, symbols and drawings on packing and/or products.

Itinerary (Route) means the airports (points) of Departure, Transfer, Stopover and

Destination specified in the Ticket in certain sequence (for cargo transportation – in air waybill).

International carriage by air means, shipping by air, which Place of Departure and

Place of Destination are located:

on the territory of two States respectively;

on the territory of one State, if a Stopover is scheduled on the territory of another State.

Cargo Handling means a complex of operations related to receipt of cargo, preparing it

for shipping, stocking performed in course of preparing an aircraft for a flight and unstocking it

upon arrival.

Service Provider means an organization, which has concluded a contract with the Carrier

and is authorized to implement any necessary actions and execute documents at an airport related

to arrival, departure and registering an aircraft on the respective carrier on its behalf.

Volumetric weight means a value obtained by dividing a product of length, height and

width (in centimeters) by a special coefficient 6000.

Miscellaneous Charges Order (MCO) means a payment document issued to a

passenger by the Carrier or its agent to pay for a ticket, for shipping baggage and for other

services related to performing or amending terms of shipping.


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Agreed Stopping Place (or Stopover) means a temporary interruption of shipping

scheduled at a stopover located between the departure point and the arrival point coordinated

with the Carrier by a passenger.

The Carrier’s Sales Office means places, which sell tickets; list of such places is

available on the website www.flyaurora.ru

OPPP - Department of Passenger Sales

OPP - Passenger Shipping Department

OGP - Cargo Shipping Department

Passenger means a person, except for crew members, which is carrier or must be carried

in an aircraft as provided in the air carriage contract.

Transit Passenger means a passenger, who is further carried with the same flight he/she

arrived at a transit airport according to air carriage contract.

Transfer Passenger means a passenger, who is delivered to a transfer airport (point)

with one flight, and continues the trip along the itinerary with another flight according to air

carriage contract.

Passenger Coupon means the portion of a ticket or a payment document, which certified

conclusion of an air carriage contract or rendering other services by the Carrier.

Carrier means Aurora Airlines Joint Stock Company, which issues a shipping document,

performs or undertakes to perform shipping by air and renders or undertakes to render services

related to such shipping as provided in a shipping or a payment document issued by the Airlines

or a different party authorized by the Carrier.

Endorsement means a written consent of the Carrier, which issued shipping or payment

documents, or the Carrier, specified in a corresponding flight coupon of a shipping document or

exchange coupon of a payment document for shipping by another Carrier or exchange of the

initially issued shipping or payment document.

Damage to baggage, cargo means deterioration of baggage or cargo during shipping, as

a result of which they cannot be used for the initial purpose partially or in full.

Flight Coupon means the portion of a passenger ticket entitling a passenger (subject to

holding a passenger coupon) to shipping by air from the departure point (airport) to the

destination point (airport).

Claim means a demand of a concerned party to indemnify damage arising out of shipping

by air submitted to the Carrier in writing.

Available capacity means a part of a passenger cabin, baggage and cargo compartment

of an aircraft used for commercial loading.

Flight means a flight of an aircraft (scheduled or non-scheduled) performed in one

direction on the route from Point of Origin to Point of Destination.

Additional Flight means a flight of an aircraft performed additionally to the schedule

and on the same route as the scheduled flights.

Scheduled Flight (regular) means a flight or an aircraft along a shipping itinerary in

accordance with the schedule.

Charter flight means a flight of an aircraft performed as provided in the contract of an

aircraft affreightment.

http://www.flyaurotra.ru/


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SAB – Aviation Security Service.

Charge means payment fixed by the Carrier or its agent charged for additional services

in course of shipping a passenger, baggage or cargo by air.

SOP – Shipping Management Service.

Rate means a charge for shipping a passenger by air or shipping a weight or a volume

unit of baggage or cargo from the departure point to the destination point along a specific route.

Standard Rate means a rate of a corresponding class of service effective without any

restrictions during one year (except for seasonal rates, which are valid during the transportation

season).

Cargo Standard Rate means a rate paid for shipping by air 1 kg of cargo and valid

without any restrictions unless renewed.

Special Rate means a rate, which is different from a standard one and takes into account

discounts.

Technical Instructions For Safe Shipping of Dangerous Goods by Air means a

document approved and issued by ICAO Council, which sets forth detailed instructions

applicable to international transport of dangerous goods by air.

SPACE+ Service means an option for a passenger to choose a high comfort seat in the

economy class cabin with increased distance between seats, a reclining back and a head cushion

marked Space+.

FAP means the Federal Aviation Regulations "General Rules for Shipping Passengers,

Baggage and Cargo by Air and Handling Passengers, Consignors and Consignees" approved by

Order of the Ministry of Transport of Russia No. 82 dated June 28, 2007.

Embargo means a refuse of a Carrier to accept certain cargo for shipping along any

itinerary to (from) any point and / or from any transfer carrier for a limited period regardless of

its class or type.

VIP means a person of important religious, public or political title.

INAD means a passenger, who is denied entry into the country of residence.

DEPO means a deported individual.

DEPU means a deported individual not accompanied by security escort during the entire

flight.

DEPA means a deported individual accompanied by security escort during the entire

flight.


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Section I. General provisions

Article 1.1 General requirements

The present Rules for Shipping Passengers, Baggage and Cargo of Aurora Airlines JSC

(hereinafter referred to as the Rules) have been developed in accordance with Article 102 of Air

Code of the Russian Federation and other Russian regulations and the Federal Aviation

Regulations "General Rules for Shipping Passengers, Baggage and Cargo by Air and Handling

Passengers, Consignors and Consignees" approved by Order of the Ministry of Transport of

Russia No. 82 dated June 28, 2007 and are used to inform passengers about rules and

requirements of Aurora Airlines JSC applicable to passengers in course of shipping them and

their baggage by air.

The present Rules apply to performance of domestic and international flights transporting

passengers, baggage and cargo, the actual carrier under which is Aurora Airlines JSC.

The present Rules establish rights, obligations and liability of Aurora Airlines JSC, as

well as those of the individuals, who use its services, and are compulsory for them.

The present Rules apply to international shipping of passengers by air, if they do not

contradict conventions regulating international shipping by air, documents of the International

Civil Aviation Organization (ICAO), and / or valid international treaties and agreements of the

Russian Federation about shipping by air.

The present Rules are an integral part of a contract of carriage by air.

When a contract of carriage by air is concluded, the version of the Rules in force on the

date, when the respective shipping document was executed, applies.

The present Rules, as well as other regulatory documents issued to supplement them, can

be amended and supplemented by Aurora Airlines JSC.

Article 1.2 Applicable laws

Rights, obligations and liability of the parties ensuing on a contract of carriage of

passengers, baggage and cargo by air are regulated by the following:

- Conventions related to international shipping by air, as well as provisions of

international treaties and agreements of the Russian Federation;

- Air Code of the Russian Federation and its other regulations;

- The present Rules.

International shipping of passengers, baggage and cargo are governed by the relevant

mandatory decrees, rules and directives issued by competent authorities of the country to/

from/through which territory the respective flight is performed.

If any provisions specified herein or in a shipping document contradict legislation of a

specific country and cannot be amended with an agreement of the parties to the contract of

carriage by air, such provisions shall remain in force and are considered integral parts of the

respective contract only to the extent that they do not contradict such legislation. In the latter

case, invalidity of any provision of the present Rules does not render other its provisions invalid.

In any case, the Carrier is guided by the Travel Information Manual (TIM), which

contains the list of documents a passenger needs to cross a state border, when accepting a

passenger for an international flight.


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In case of international flights, liability of a Carrier is regulated with international

conventions related to international carriage by air, and ICAO documents, except for the flights,

which are not covered by definitions of such used in these documents.

Article 1.3 Changes of the Rules

The present Rules, as well as other rules, guidelines, instructions and documents

regulating shipping by air issued to supplement the former, can be amended by the Carrier

without prior notice to passengers, consignors and consignees, provided that no such change will

apply to shipping, which began before it was introduced. Any change hereof comes into effect on

the date of its official approval. The present Rules may be amended in accordance with

applicable laws of the Russian Federation, international treaties and agreements on shipping by

air.

Representatives of the Carrier, as well as agent, which render services on its behalf and

handle shipping of passengers, baggage and cargo by air, are not entitled to amend or cancel

provisions of the Carrier’s rules of shipping by air.


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Section II. Terms of shipping passengers, baggage and cargo by air

Article 2.1 Main terms of contract of carriage by air

As provided in a passenger’s contract of carriage by air, Aurora Airlines JSC undertakes

to ship a passenger to a destination point granting him/her a seat in the aircraft, which performs

the flight, indicated in his/her ticket, and his/her baggage, if the passenger carries any, and

submit the baggage to the passenger or a party authorized to accept the baggage.

A shipping performed under a passenger’s contract of carriage by air by Aurora Airlines

JSC and other services rendered by Aurora Airlines JSC are regulated by:

- the terms stated in the passenger’s ticket;

- the applicable tariffs;

- terms of the present Rules;

- laws of the Russian Federation;

- bonus program policy developed by Aeroflot PJSC and policy of SkyTeam.

A contract of carriage by air is certified with the passenger’s ticket and baggage coupon,

if the passenger carries baggage. If any the information set forth in a ticket contradicts

information contained in a database of Aurora Airlines JSC, the database prevails.

The document confirming payment for shipping by air is a payment document, which

certifies that shipping by air has been paid for.

A passenger must pay a carriage charge for shipping by air under the applicable tariff and

for shipping his/her baggage, if the baggage exceeds the free baggage allowance standard

stipulated by Aurora Airlines JSC.

A contract of carriage by air is a standard form contract, classified as an accession

contract by conclusion method – it requires that a passenger should access it on the terms offered

by Aurora Airlines JSC.

The Carrier or the party authorized by it to conclude a contract of carriage by air is

entitled to refuse to conclude such contract with a passenger, if this Carrier has included this

passenger into a register of parties, shipping which by air is restricted.

The resolution to include a passenger into the register of parties, shipping which by air is

restricted by the Carrier, should be made by a top manager or acting top manager of the Carrier

based on a decree to award the respective party an administrative punishment for an

administrative violation stipulated by part 6, art. 11.17 of the Code of the Russian Federation on

Administrative Violations, which has come into effect and which copy should be sent to the

Carrier, aboard which aircraft the administrative violation was committed as provided by part 6,

art. 29.11 of the Code of the Russian Federation on Administrative Violations, a court award or a

convicting award of the court of appeals declaring the respective party guilty of a crime aboard

an aircraft stipulated by p. “v”, art. 123, part first or art. 267.1 of Criminal Code of the Russian

Federation.

A passenger’s request to conclude a contract of carriage by air may not be rejected by the

Carrier despite that this passenger is included into a register of passengers, whose carriage by air

is restricted by this carrier, if the passenger is returning to the Russian Federation from a

departure point, which is only connected to the Russian Federation by air transport, if this

passenger is subject to an administrative expulsion outside the Russian Federation, deportation or


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readmission (submission or acceptance by the Russian Federation as provided by the

international treaty of the Russian Federation on readmission) if carriage by air, as well as the

given departure point and arrival point, represent the only connection to the Russian Federation,

if this passenger is travelling to a place of medical treatment or back, accompanies a disabled

passenger or a passenger experiencing some physical dysfunction to a place of medical treatment

or back, is traveling to attend a funeral of a family member or a close relative, which is

confirmed with relevant documents.

Neither an agent, not an officer or a representative of the Carrier is entitled to alter or

waive terms and conditions of a contract of carriage by air.

A contract of carriage by air is considered concluded the moment, when the respective

carriage is duly paid for.

After a contract of carriage by air is paid for in full, the Airlines should hand to the

passenger or send to him/her an itinerary / coupon by email or fax. The price of shipping should

be paid by the deadline stipulated in the tariffs application rules of the Airlines, which were in

force the moment the flight was booked only using payment methods stipulated by the Airlines.

A contract of carriage by air is effective until Aurora Airlines JSC has fulfilled all its

obligations to ship a passenger and / or its baggage by air along the itinerary stated in his/her

ticket, if the passenger has fulfilled its obligations properly.

If the contract of carriage concluded by a passenger prescribes free baggage allowance,

the Carrier should accept for carriage the baggage in accordance with the said allowance.

If the contract of carriage concluded by a passenger does not prescribe free baggage

allowance, the Carrier should accept for carriage the baggage paid by a passenger in accordance

with the baggage tariff stipulated by the Carrier. If a passenger reserves and then pays for a flight

of Aurora Airlines JSC, it means that the passenger accesses the standard form contract of

carriage by air on the terms set forth in the Rules. The compliance with terms of the Contract of

Carriage and the Carrier’s rules of conduct for passengers should be complete and unconditional.

The Contract of Carriage will not be considered concluded, if the carriage is paid for

using a payment not stipulated in the respective rules of the Airlines or through an unauthorized

company. In such case, Aurora Airlines JSC is not responsible for any consequences of such

payment.

The Contract of Carriage will not be considered concluded in case of a late payment or a

different breach of payment deadlines, unless Aurora Airlines JSC confirms otherwise.

Obligations of Aurora Airlines JSC to ship a passenger by air arise after the shipping by

air is paid for properly and in due time.


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Aurora Airlines JSC performs regular flights as provided in flights schedule generated by

it and published in its database.

Aurora Airlines JSC undertakes to make his best efforts to ship a passenger and his/her

baggage in reasonable time. Any flight time stated in the Carrier’s schedule and other documents

is not guaranteed and is not a material term or a part of the Contract of carriage.

If the flight schedule of Aurora Airlines JSC is amended, the Carrier must inform the

passengers who have executed the Contract of Carriage about such amendments using any

available method.

Aurora Airlines JSC is entitled to cancel or delay a flight, change the carriage itinerary

stated in the ticket, replace the aircraft type/modification, change passengers’ seats for flight

safety and / or aviation security purposes and upon request of any competent authorities.

Aurora Airlines JSC is responsible for failure to notify a passenger about any flight

schedule amendments, change of the airport of departure/arrival, cancellation of a flight and any

other changes of a flight parameters, if the passenger failed to provide his/her contact details

(telephone number, email address, etc.) while booking or if employees of Aurora Airlines JSC or

its authorized agents failed to contact the passenger using contact details indicated by him/her, if

they have tried to contact him/her at least one at each telephone number (address), etc.),

including cases, when the passenger has provided incorrect contact details. In such cases, the

Aurora Airlines JSC will not reimburse any passenger’s loss resultant from such failure to notify.

If a passenger requests the Aurora Airlines JSC to approve (and notify of) any special

carriage conditions provided in p. 25 of the Federal Aviation Rules-82 at least 36 hours prior to

departure, Aeroflot – Russian Airlines PJSC reserves the right to deny the approval thereof.

Passengers and baggage are shipped between the airports (points) of departure, transfer

(stopover) and destination (hereinafter referred to as shipping itinerary) indicated in a ticket in

the stipulated succession. A shipping itinerary indicated in the shipping documents may be

changed upon coordination between the Airlines and a passenger. If a passenger changes

shipping itinerary, Aurora Airlines JSC is entitled to adjust price of the shipping.

Aurora Airlines JSC is not responsible for ensuring any connections, if the shipping has

been executed in the form of separate tickets.

Aurora Airlines JSC is entitled to assign its obligations under a Contract of Carriage or

part thereof to another legal entity, including another carrier. In such case, Aurora Airlines JSC

will inform a passenger about the actual carrier, which performs the shipping. In this case,

shipping rules of the actual carrier will apply to the carrier, unless otherwise stipulated in a code

sharing agreement concluded between Aurora Airlines JSC and the actual carrier.

Aurora Airlines JSC books shipping for a passenger after the latter provides his/her

personal information within the scope stipulated by the current legislation of the Russian

Federation. Aurora Airlines JSC processes passengers’ personal information in accordance with

Federal Statute No.152 dated July 27, 2006 “On personal information” (in case of booking a trip,

ticketing, changing terms of carriage, arbitrary/compelled flight cancellation, upon termination

of the Contract of Carriage pursuant to a requirement of any competent authorities), which a

passenger submits, when a Contract of Carriage is concluded.


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Article 2.2 Shipping documents

Each Contract of Carriage by air and its terms should be certified with shipping

documents issued by a Carrier or its agents.

The standard shipping documents are:

- in case of shipping a passenger and baggage - a ticket;

- in case of shipping a paid baggage - a coupon of excess baggage;

- in case of shipping cargo – an air waybill;

- in case a passenger, consignor and consignee pays the charges and fees for rendered

services related to performing a Contract of Carriage - Miscellaneous Charge Order (МСО) or an

Electronic Miscellaneous Document (EMD).

Shipping documents should be executed by entering the necessary information into

electronic or paper-based shipping documents manually, in automated or electronic mode. A

ticket can be electronic or paper-based.

Article 2.3 Scheduled shipping and chartered shipping

Passengers, baggage and cargo may be shipped along a specific itinerary by scheduled or

non-scheduled (charter) flight.

Scheduled flights are performed in accordance with published flight schedule.

A published schedule of aircrafts traffic must reflect the following information in respect

of each flight:

- departure airport;

- destination airport;

- intermediate airport(s) located along the flight itinerary, where stopovers are scheduled

in accordance with aircrafts’ traffic schedule;

- the Carrier’s numeric code;

- flight number;

- days of the week, when flights are performed;

- departure time (local);

- arrival time (local);

- duration of a flight;

- types of aircrafts.

Schedule of aircrafts’ traffic might as well contain other information.

The information stated in a passenger’s ticket and in an air waybill must comply with the

information, which was published in the schedule, when the respective shipping documents were

executed.

The Carrier may change the flight schedule without prior notice to passengers, consignors

and consignees. The Carrier may cancel, postpone or delay a flight specified in the ticket and/or

air waybill, replace the aircraft and change the flight route, if it is required to ensure flight safety

and aviation security, as well as upon request of competent authorities.

If the Carrier’s aircrafts traffic schedule changes, the Carrier should take all possible

steps to inform passengers or consignors, with which the Carrier has concluded a contract of

passenger carriage by air or a contract of cargo carriage by air, about such change via its website


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- www.flyaurora.ru, through its contact center or using other means to be decided on case by

case basis.

The Carrier should take all reasonable steps to perform its flights duly in accordance with

the concluded Contract of Carriage.

If the Carrier is unable to deliver a passenger or cargo with the flight stated in the

passenger’s ticket (air waybill), unless it results from the passenger’s or consignor’s

(consignee’s) violation of the present Rules and/or terms of the Contract of Carriage, the Carrier

may upon agreement with the passenger or consignor (consignee):

- carry such passenger or cargo with another flight to the destination point specified in the

applicable shipping document;

- assign carriage of such passenger or cargo to another Carrier;

- arrange carriage of such passenger or cargo with other means of transportation;

- make a refund as provided in the Carrier’s rules of shipping by air.

The Carrier does not incur any responsibility for errors, distortions or omissions in the

Carrier’s flight schedule published by other legal entities without the Carrier's approval.

The Carrier performs charter flights in accordance with the applicable aircraft charter

agreement concluded by and between the Carrier and the Charterer. Under such agreement, the

Carrier undertakes to submit to the charterer for a fee the entire or part of commercial capacity of

one or several aircrafts to perform one or several flights in order to ship passengers, baggage and

cargo.

The Carrier performs charter flights in accordance with the previously agreed flight plan

and the terms of shipping coordinated in the aircraft charter agreement.

The Carrier should inform a passenger (consignor) about the terms of chartering and the

necessity to comply with the Carrier’s rules of shipping by air through a charterer.

Article 2.4 Shipping itinerary, changes of the itinerary, date and time of a flight

Passengers, baggage and cargo are shipped between urban settlements indicated in the

shipping documents. An urban settlement (settlements) on a shipping itinerary can be changed

upon coordination between the Carrier and the passenger (consignor).

If the Carrier is unable to perform a shipping indicated in an applicable shipping

document, it may offer to a passenger (consignor) a different itinerary; if the passenger

(consignor) refuses the offered alternative shipping itinerary, the Carrier must refund the cost of

flight in accordance with the present rules.

If a passenger (consignor) changes the itinerary (date and time), the Carrier may

recalculate the cost of such flight.

Article 2.5 Rendering services and providing information

The Carrier should ensure rendering to passengers (consignors) (including through a

Service Provider) additional services related to performing and ensuring shipping by air at

airports and other outlets, where shipping is registered, in the Carrier’s approved sales locations

and aboard an aircraft. The rendered services should ensure high quality services for passengers,

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consignors and consignees. The Carrier and the Service Provider should render the services for

free or for a fee.

The Carrier or the Service Provider should render the following services at an airport

without any extra charges:

- check-in passengers and baggage in accordance with the flight and itinerary indicated in

the applicable shipping document and conduct aviation security control for passengers, baggage

and cargo;

- deliver departing (arriving) passengers from (to) a terminal building to (from) an

aircraft, ensure that they embark the aircraft and disembark it upon arrival to an intermediary

airport, transfer airport or destination airport;

- deliver baggage and cargo to (from) an aircraft, load and unload it;

- conduct customs, border and, if necessary, sanitary and quarantine, veterinary and

phyto-sanitary control during international shipping;

- access for passengers with children to a baby care room (if such service can be provided

by the Service Provider in a specific airport).

The Carrier should provide the following information on its website www.flyaurora.ru,

contact center and in its approved sales locations (if any) with no extra charge:

- time, when an aircraft, which performs flights according to the schedule, arrives and

departs;

- place and time, when check-in for passengers, baggage and cargo for the flight stated in

an applicable shipping document begins and ends;

- flight schedule, cost of shipping on the existing itineraries, including discounts for

children and other categories of passengers;

- rules for shipping passengers, baggage and cargo, including free baggage allowance;

items prohibited for shipping by air and other terms of shipping within the scope stipulated in

Carrier’s rules of shipping;

- the Carrier’s approved sales locations and rules of booking.

The Carrier may provide to passengers, consignors and consignees any other information

in accordance with the present rules.

The Carrier or the Service Provider should provide the following information by

broadcasting voice messages within the airport’s notification system and by posting it on

electronic displays:

- time, when an aircraft, which performs flights according to the schedule (flight plan),

arrives and departs;

- place and time, when check-in for passengers and baggage for the flight stated in an

applicable shipping document, begins and ends;

- time, when passengers should embark an aircraft, which performs scheduled flights

(following the flight plan);

- about delayed aircrafts, which perform scheduled flights (follow a flight plan) and

reasons for such delays;

- flight schedule, cost of shipping on the existing itineraries, including discounts for

children and other categories of passengers;

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- rules for shipping passengers, baggage and cargo, including free baggage allowance;

items prohibited for shipping by air and other terms of shipping within the scope stipulated in

Carrier’s rules of shipping;

- Carrier’s approved sales locations and rules of booking;

- about rules and procedure of inspecting passengers, baggage and cargo at airports;

- about rules of undergoing customs, border control and other administrative formalities

by passengers taking international flights.

The messages broadcasted at an airport should sound clearly in moderate tempo:

- in Russian and in English in airports of the Russian Federation for domestic and

international flights;

- in the language of the host country and in English in international airports.

The Carrier may provide to passengers, consignors and consignees any other information

in accordance with the present rules.

The Carrier may provide information about any issuing shipping documents in the name

of a specific passenger (cargo), about checking in at a departure airport, about departure and

arrival only pursuant to written requests of competent authorities, legal entities, institutions,

organizations, as well as individuals, if such requests are deemed by the Carrier to be justified

and legitimate.

If a decision is made to delay a flight commercially controlled by Aeroflot PJSC (SU)

more than 6 hours prior to its scheduled departure, Aeroflot PJSC should inform its passengers in

advance by sending voice messages to phone numbers specified in each passenger’s contacts. If

a decision is made to delay a flight commercially controlled by Aurora Airlines JSC (HZ) more

than 2 hours prior to its scheduled departure, Aurora Airlines JSC should inform its passengers

in advance by SMS using phone numbers specified in each passenger’s contacts. If a decision is

made to delay a flight less than 6 and 2 hours respectively prior to the scheduled departure,

passengers will not be informed by phone in advance. In this case, passengers will be informed

in the building of the respective airport terminal through airport notification service and

information displays, as well as on the Carrier’s website.

If the flight is interrupted at Carrier’s fault and if the flight is delayed or cancelled due to

adverse meteorological conditions, for technical or other reasons, or if shipping itinerary is

changed, the Carrier must arrange the following services to passengers at the departure and

intermediate airports:

- access to an airport baby care room for passengers travelling with children up to 7 years

old;

- two phone calls or two email messages, if the flight delay exceeds two (2) hours;

- soft drinks, if the flight delay exceeds two (2) hours;

- hot meals, if the flight delay exceeds four (4) hours, and every six (6) hours thereafter

during the daytime and every eight (8) hours during the night;

- hotel accommodation, if the flight delay exceeds eight (8) hours during the daytime and

six (6) hours during the night;

- shuttle bus transfer from the airport to the hotel and back, if hotel accommodation is

provided for free;


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- baggage storage.

The services listed herein shall be provided to passengers free of charge.

For the purposes of this paragraph, the flight delay begins at the scheduled departure time

indicated in the ticket.

Meals (breakfast, lunch, dinner) are served to passengers depending on the time of the

day.

At transit or transfer points, a passenger is rendered services subject to confirmed

booking for the next leg of the shipping route regardless of what caused the flight delay.

If flight departure is delayed for six (6) or more hours during the night or by eight (8) or

more hours during the daytime from the scheduled time, the passengers shall be accommodated

at hotels of at least three-star class.

If accommodated at a hotel:

- a passenger of Business class may use a single room (if any), a passenger of

Economy class /Comfort class – a double room;

- a passenger –member of Aeroflot Bonus program of Platinum and Gold level and

a participant of loyalty SkyTeam program of Elite Plus level may use a single room;

- a passenger with reduced mobility may use a single room. If a passenger with

reduced mobility is accompanied by someone, he/she may use a double room;

- an unaccompanied child and an accompanying person may use a double room.

Passengers, who hold no visa, should be granted special accommodation at the airport in

accordance with the procedure for servicing transfer passenger, who hold no visa, and with the

procedure for cooperation with competent authorities and other services in course of

accommodating this category of passengers at hotels.

Meals should be provided to the passengers regardless of when they arrive to hotels.

A passenger may reject hotel services, but is not entitled to a refund of any expenses for

unused services.

Article 2.5.1 Enhanced comfort services at codeshare flights with Aeroflot PJSC

Economy class passengers may be provided a “Space+” seat. This service is provided for

a fee; it can be registered and paid for at the departure airport. Passengers holding Aeroflot

Bonus Platinum and Gold Cards, participants of SkyTeam Alliance bonus programs of Elite Plus

level and passengers holding a comfort class ticket for the main itinerary are offered this service

free of charge.

Passengers of Aeroflot Bonus Platinum and Gold level are offered Space+ seats, when

they are choosing a seat. Passengers of Aeroflot Bonus Platinum level may book a Space+ seat in

advance booking through their personal manager.

“Space+” seats may as well be provided upon request of a passenger onboard holding

Platinum or Gold level after all passengers have been seated subject to seats availability.

Allocation of “Space+” seats shall be provided upon presentation of the original valid

membership card and based on information about the member’s level in the list of passengers.

In the following exceptional cases, any passengers, except for passengers under the

following categories, may be relocated to vacant Space+ seats during registration or a flight:


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- for flight safety reasons;

- if a passenger seat is broken;

- to provide free space when rendering medical aid (e.g., when using an oxygen bottle, or

to continue servicing other passengers when medical aid is rendered to a passenger).

Granting “Space+” seats is restricted for a number of passenger categories in accordance

with flight safety requirements. The following passenger categories may not take “Space+” seats

located in the emergency exit aisle:

- children from 2 to 12 years old and/or infants (under 2 years old) even if they are

accompanied;

- unattended children regardless of their age;

- pregnant women;

- disabled persons and other incapacitated persons or passengers, whose dimensions do

not allow to take the necessary actions in case of emergency evacuation;

- deportees/unadmitted passengers, passengers under convoy;

- passengers travelling with live animals transported in the passenger compartment.

If a Space+ seat is located next to the escape hatch, the service cannot be granted to the

following passenger categories in addition to the above restrictions:

- passengers under 18 years old;

- passengers, who do not speak Russian or English.

Note: The criteria for large dimensions is the need to use a seat belt extension.

Enhanced comfort seats may not be provided to passengers, who violate rules of conduct

aboard, appear drunk, cause inconveniences and discomfort to passengers next to them.

If a “Space+” seat has been paid for, but has not been provided to a passenger aboard an

aircraft, the paid amount should be refunded upon the passenger’s personal request at an

approved sales location; the passenger must provide an MCO (EMD) with a remark of a check-in

dispatcher or flight attendant.

Passengers holding Aeroflot Bonus Platinum and Gold level may undergo passport

control, passenger and baggage pre-flight inspection at counters for Business Class passengers.

Enhanced comfort airport lounge

Services of an enhanced comfort airport lounge (hereinafter referred to as airport lounge)

may be provided to Business Class passengers, members of the Aeroflot Bonus Program of Gold

and Platinum level, members of other SkyTeam Alliance bonus program of Elite Plus level while

they are waiting for boarding. No additional fee is charged for using the lounge.

In case of domestic flights, the enhanced comfort airport lounge services are provided to

passengers of Platinum and Gold level of Aeroflot Bonus Program. Members of other SkyTeam

Alliance bonus program of Elite Plus level are provided enhanced comfort airport lounge

services regardless of the service class, if one of the flight legs is an international flight.

Members of Platinum and Gold level of Aeroflot Bonus Program and those of other

SkyTeam Alliance bonus program of Elite Plus level may invite one guest taking a flight of a

SkyTeam Alliance member airline to the airport lounge. Such guest may join a member in the

airport lounge, regardless if he/she departs by the flight different from the member’s flight. The

airport lounge is provided only upon presentation of a bonus program membership card.


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Privileges can be granted only upon presentation of Aeroflor Bonus or SkyTeam Alliance bonus

program membership card, which number is input into the respective ticket reservation.

The duration of a passenger’s stay in the airport lounge is limited to four (4) hours prior

to departure. For a transfer, a passenger may spend in the airport lounge the entire period before

the boarding.

Passengers who are not entitled to use the airport lounge may not visit it.

Art 2.6. Reservation capacity on an aircraft

Booking an aircraft capacity (passenger seat, tonnage, volume) of a Carrier’s aircraft is

the basic condition a passenger or a consignor has to meet to ensure shipping of a passenger,

baggage or cargo. Booking is performed by the Carrier or an agent.

An aircraft capacity can be booked both personally by a passenger or a consignor and by

phone, fax, email, website and other means of communication.

Such booking is valid only if it has been entered into Carrier’s booking system, has been

performed in accordance with the Carrier’s rules and does not contradict the Contract of carriage.

The option to modify or cancel an aircraft capacity booking may be restricted or

abolished as provided by rules of tariff application introduced by the Carrier.

Upon expiration of the time limit, during which a reservation can be saved in the booking

system, your order will be cancelled without a notice.

When an aircraft capacity is booked, the Carrier shall not provide a passenger with a

specific seat in the passenger cabin of the certain service class. A specific seat number assigned

to a passenger will be indicated by the Carrier or a Service Provider while registering the

passenger and his/her baggage at the departure airport.

When transfer cargo shipping is booked, the Carrier or its agent should receive the

confirmation of aircraft capacity booking for all flight segments, including those performed by

other carriers.

If an aircraft capacity is booked for a passenger or a consignor, a shipping document for

carriage of a passenger, baggage or cargo should be issued by the deadline stipulated by the

Carrier’s rules of tariff application.

Booking of an aircraft capacity for a passenger or a consignor is considered preliminary

until the Carrier or its sales agent has issued to the passenger (consignor) a properly executed

shipping document.

In special cases stipulated by the Carrier’s rules of shipping by air, the Carrier is entitled

to demand that a passenger or a shipper should confirm a reservation of an aircraft capacity for a

specific itinerary, date, time and service class made for it earlier.

Article 2.7 Canceling reservations at sections of a shipping itinerary

The Carrier may cancel any booking of an aircraft capacity at each subsequent flight

segment of the shipping itinerary without a notice to a passenger, if the latter has failed to use the

seat reserved for any flight segment of the itinerary and has failed to inform the Carrier of its

intention to continue the shipping.


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Article 2.8 Rules for booking flights

Any booking shall be performed only in the Carrier’s agencies and representative offices,

as well as at agencies, which are entitled to sell the Airline’s services using automated booking

system.

Booking may be canceled in the following cases:

- expiry of booking time limit;

- failure to pay for the booking when due;

- violation of the booking rules;

- absence of a ticket number in the booking sheet;

- changes to aircraft configuration.

The maximum time limit for a booking shall be in accordance with the tariff, under which

the booking is made.

The “contact” element must be filled in during booking.

Information about ticket numbers, passport details and length of the itinerary must be

included into the order.

Last name may not be replaced in an order.

Group shipping may be booked and sold in accordance with the applicable group booking

rules and technologies.

Article 2.9 Information about a passenger, baggage and cargo

A passenger or a consignor should submit to the Carrier or its sales agent information

about a shipping itinerary, date and time of a flight, the number of needed seats, service class

aboard an aircraft, nationality, special terms of shipping a passenger and baggage, type of cargo,

its weight and volume, its special properties and shipping conditions when booking an aircraft

capacity.

Special terms of shipping, which should be agreed with the Carrier, when booking an

aircraft capacity are:

- a passenger travelling with a child under 2 years of old;

- a child not accompanied by an adult passenger or a passenger, who has become legally

capable before reaching eighteen years old in accordance with legislation of the Russian

Federation, who will be shipped under the Carrier’s supervision;

- a seriously ill passenger;

- a passenger on a stretcher;

- a visually impaired passenger with a guide dog;

- a passenger, whose ability to move while travelling by air is limited and / or whose

condition requires special attention while rendering services (hereinafter – a special access

passenger);

- a passenger, who holds a weapon and/or ammunition;

- baggage of a passenger, whose Contract of Carriage stipulates for a free baggage

allowance exceeding the free baggage allowance stipulated by the Carrier or whose Contract of

Carriage does not stipulate for a free baggage allowance (hereinafter referred to as the excess

baggage);


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- baggage, one packed piece of which has dimensions exceeding two hundred three

centimeters in total (sum of three dimensions) (hereinafter referred to as oversized baggage);

- a passenger’s baggage, one packed piece of which weighs more than thirty kilograms

(hereinafter referred to as a heavy-weight baggage);

- baggage, which may be shipped only in an aircraft’s cabin;

- currency in banknotes and coins, stocks, bonds and other securities, credit and bank

cards, jewelries, precious metals, precious and semi-precious stones, including industrial

diamonds (hereinafter referred to as valuable cargo;

- cargo with declared value;

- items and substances, which deteriorate upon expiration of a certain period of storage or

if they are exposed to adverse temperatures, humidity or other environmental conditions

(hereinafter referred to as perishable cargo);

- items or substances, which can pose a threat to human health, security, property or

environment, which are included into the list of dangerous cargo as provided by international

treaties of the Russian Federation and legislation of the Russian Federation (hereinafter referred

to as dangerous cargo);

- cargo, one packed piece of which weighs more than eighty kilograms (hereinafter

referred to as heavy-weight cargo);

- cargo, one packed piece of which has dimensions exceeding overall dimensions of a

loading hatch and / or cargo compartment of passenger aircrafts (hereinafter referred to as

oversized cargo);

- cargo, one cubic meter of which weighs less than one hundred sixty seven kilograms

(hereinafter referred to as bulky cargo;

- dogs, cats, birds and other small pets (tamed) (hereinafter referred to as pets (birds),

service dogs of canine units of federal law enforcement agencies (hereinafter referred to as

service dogs);

- animals, birds, insects, fish, etc. (hereinafter referred to as living creatures);

- cargo, which requires special terms of shipping;

- human and animal remains.

The Carrier is not entitled to submit information obtained from a passenger / consignor to

third parties, except for cases stipulated by the current legislation of the Russian Federation.

Article 2.10 Rates, taxes, charges and discounts

A tariff for shipping by air applies only to paying for carriage of a passenger, his/her

baggage and cargo from a departure point to a destination point and is determined by the Carrier.

When a contract for shipping by air of passengers, baggage and cargo is concluded, rules,

tariffs and charges effective on the date, when a shipping document is issued, apply to it.

A ticket, baggage coupon or air waybill paid for by a passenger (consignor) and issued

before any changes were introduced to the Carrier’s tariff policy or to exchange rate, are valid

without any extra charges designed to make the price accord with the tariff applicable on the day,

when the shipping begins, unless some changes are introduced into the Contract of carriage. If


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the carriage is in progress, no changes of the Carrier’s tariff policy apply to the Contract of

carriage.

The procedure of calculating taxes and charges, which must be deducted from

passengers, is determined by competent authorities and/or the Carrier and is announced to

passengers at the Carrier’s approved locations. Any tax or charge should be paid by a passenger

in excess of the Carrier’s tariff, unless otherwise provided in the Carrier’s tariff policy.

Any discounts from tariffs for shipping by air should be determined in the Carrier’s tariff

policy developed in accordance with applicable laws of the Russian Federation and regulatory

documents of the federal law enforcement authority in charge of civil aviation.

Tariffs, taxes and fees should be paid by a passenger (consignor) in the currency of the

country, where a shipping document is issued, or in a different currency stipulated by the Carrier,

unless it contradicts any laws related to foreign currency control in force in the country of

ticketing.

If the carriage is paid in a currency other than the currency, in which the tariff was

published, the due amount should be calculated in accordance with the rate published in the

Carrier’s automated reservation system in force on the date of ticketing.

The Carrier or its authorized agent should provide a passenger with accurate and true

information about the terms of shipping, as well as the following information during payment or

during ticketing:

- information set forth in the issued shipping document;

- information about the terms of a passenger’s contract of carriage by air, including

free baggage allowance provisions (if any free baggage allowance is provided for in the contract

of carriage), cabin baggage allowance provisions (including items stated in p. 4.4 hereof),

provisions related to prohibited items, terms of shipping baggage and duty free products;

- information about the terms of tariff application, including information about the

terms of refund (non-refund) of the fee paid for the shipping;

- information about the Carrier’s rules;

- information about the Carrier, which will actually perform the shipping;

- information about the mode of transfer to the airport of departure;

- information about the place and time, where and when check-in for the flight

begins and ends;

- information about the general requirements related to customs, border, sanitary,

quarantine, veterinary and phytosanitary control stipulated by legislation of the Russian

Federation;

- information about rules and procedures for pre-flight and post-flight security

check of passengers and baggage;

- information about the terms of in-flight services;

- information about the aircraft type.


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Section III. Shipping passengers

Article 3.1 Air ticket

A passenger’s paper-based/electronic ticket is a shipping document, which certifies

conclusion of a contract of shipping by air between the Carrier and a passenger.

A paper-based passenger’s ticket is a shipping document issued in paper version by the

Carrier or its agent in charge or selling tickets; a ticket consists of information part, where the

terms of shipping passengers and their baggage are set forth, and the part, where details of the

shipping are set forth.

The information part of a paper-based ticket consists of information pages about terms of

the contract of carriage of a passenger and its baggage by domestic and international flights,

main rights, obligations and liability of the Carrier and a passenger, about items and substances,

which are prohibited for shipping, as well as other information important for a passenger.

The part of a paper-based ticket, where details of the carriage by air are set forth, should

be issued in an endorsed form and consists of:

- a control coupon, which is detached, when a ticket is issued and is included into a sales

report;

- an agent’s coupon retained by the agent, which issued the ticket;

- flight coupons withheld by the Carrier or a Service Provider at carriage legs in

accordance with the itinerary;

- a passenger coupon kept by a passenger to confirm purchase of the carriage by air.

An electronic ticket or an e-ticket is an electronic document, which certifies that a

contract of shipping by air has been concluded between a passenger and the Airlines. As distinct

from a paper-based document, an electronic document is a digital entry in the Airlines’ database.

Coupons of a passenger’s paper-based / electronic ticket contain the information, which

reflects terms of shipping a passenger and its baggage between the flight points indicated in it.

The coupons must contain the following information:

- last and first name of a passenger;

- number of a passenger’s identification document;

- itinerary including all flight segments;

- flight numbers and dates;

- free baggage allowance for each flight leg;

- form of payment for the ticket;

- tariff, including all taxes and fees.

A paper-based ticket / itinerary coupon of an e-ticket is issued to a passenger only after

the cost of shipping has been paid in accordance with the tariff stipulated by the Carrier based on

a passenger’s identification document.

A passenger’s identification documents are:

- a passport of a Russian citizen;

- a foreign passport of the Russian Federation, a diplomatic passport, a service passport;

- a national passport of a foreign citizen;

- a residence permit of the Russian Federation for stateless individuals;

- a birth certificate (for persons under 14 years old);


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- a seaman's passport (a seaman’s document of identification) for work-related trips;

- a temporary ID of a Russian citizen;

- a Certificate of Return to the country, which citizenship a passenger holds;

- an identification document of an officer or an ensign of the Russian Federation or CIS

countries, except for Georgia;

- a military certificate for servicemen undergoing conscription service or contractual

service with an entry confirming the service;

- a travel document of stateless individuals and refugees;

- an international United Nations Laissez-Passer for business trips;

- a certificate of release from prison;

- a certificate issued to a convict authorized for long-term or short-term travel outside the

prison.

A passenger can be admitted for carriage, if he/she holds a valid paper-based or electronic

ticket duly executed by a Contracting Carrier, Contracting Carrier’s authorized agent or another

carrier, which shipping documents are deemed valid for shipping the passenger and his/her

baggage by flights of Aurora Airlines JSC.

A passenger cannot be admitted for carriage, if the paper-based ticket submitted by

him/her contains corrections or changes made by anyone other than a Contracting Carrier or its

agent.

A passenger must retain a paper-based ticket and all unused flight coupons during the

entire carriage and must show them to the Carrier or its authorized agent at any time upon

request.

Any changes to a passenger’s ticket pursuant or his/her request may be made subject to

consent of the Carrier and only by the Carrier or its authorized sales agent in accordance with

Carrier’s tariff policy and the Carrier’s ticketing rules.

The Carrier recommends that passengers holding electronic tickets should carry an

itinerary coupon to avoid any problems related to preflight formalities and security control

provided at a departure airport.

Article 3.2 Lost, damaged or invalid passenger’s ticket

The Carrier may declare a paper-based ticket invalid and is entitled to cancel any carriage

if:

- any part of a ticket is damaged;

- coupons of a passenger’s ticket contain corrections that are not properly confirmed by

the Carrier (or its authorized agent);

- a ticket (flight and passenger coupons) are not validated with a mark by the

Carrier/authorized agent;

- a submitted passenger’s ticket has been declared lost (stolen) or counterfeited and has

been blacklisted in the global distribution system;

- a passenger’s ticket was purchased from a person who is not an authorized agent of the

Carrier, which performs the shipping stated in the ticket.


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A ticket declared invalid by the Carrier at its fault or at the fault its authorized agent

should be exchanged for another ticket with the Carrier’s consent.

A paper-based passenger’s ticket declared invalid for other reasons is not subject to

withholding and exchange. In such cases, the Carrier or its authorized agent must execute a

statement specifying the reasons for withholding.

Upon a passenger’s request, the Carrier may issue a copy of a lost or damaged paper-

based passenger ticket. Such copy can be issued, if the passenger submits the information related

to the lost or damaged ticket (the place and date of ticketing, itinerary, flight number, date and

time of departure) and issues a written passenger guarantee to cover all the Carrier’s expenses

related to using the lost or damaged ticket and/or its coupons by a third person or to refund the

ticket cost for the benefit of such third person. In some cases, verifying such data may take the

Carrier some time.

A copy of a ticket can be issued, only if a lost or damaged paper-based ticket was issued

on the Carrier’s letterhead. If a ticket issued by another Carrier or for the flights of another

Carrier is lost or damaged, a duplicate can be issued only after the Carrier’s written permit is

obtained.

A copy of a shipping document is a true copy of the original and is valid for shipping

along the initial itinerary. After the copy is issued, the date of departure and the itinerary may be

changed in accordance with the Carrier’s tariff policy and the Carrier’s ticketing policy.

A refund of the cost of shipping under a copy of a shipping document requires

coordination with the Carrier.

If a copy of a shipping document is lost, issuance of a repeated document requires

coordination with the Carrier. The Carrier may issue copies of the following shipping

documents:

- a passenger’s ticket;

- a paid baggage coupon.

Any miscellaneous charges order (MCO), which was lost or damaged by a passenger, can

be restored upon coordination with the Carrier.

A fee stipulated by the Carrier is charged for issuing a copy of a shipping document.

The Carrier may declare an e-ticket invalid and is entitled to refuse to ship a passenger, if

the flight coupon has the final status, namely:

- exchange of flight coupon has been made;

- flight coupon has been used for shipping;

- e-ticket has been exchanged for a paper-based ticket with a new ticket number;

- a refund has been made under the flight coupon;

- flight coupon is closed for use.

Article 3.3 Transfer of a passenger’s ticket

A passenger’s ticket may not be assigned or used by another party. A party, which

provides a ticket issued in the name of a different person, is not entitled to be shipped or receive

a refund of amounts under the unused ticket or part of it. Cost of shipping may be refunded to a


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party, which is not indicated in a shipping document, only if the party indicated in the shipping

document submits a power of attorney certified by a notary.

Article 3.4 Period of validity of a passenger’s ticket

A ticket issued to a passenger under a standard tariff (with no restrictions as to

return/reissue) is valid for carriage within one year from the departure date stated in the first

flight coupon; if none of the flight coupons were used, the ticket is valid for one year from the

date is was issued, unless otherwise stipulated in the Carrier’s tariff application policy.

Validity of a ticket issued to a passenger under a special tariff is determined in

accordance with the Carrier’s tariff application policy.

Each flight coupon of a ticket is valid for shipping a passenger between the points

indicated in it in accordance with the respective service class. If a ticket for return flight is an

open-date ticket, a seat in an aircraft for such return flight can be booked subject to availability

of seats of the respective service class within the period of validity of the ticket.

The Carrier accepts flight coupons for shipping of passengers and baggage or refunds the

amounts paid under them in their direct sequence and starting from the flight coupon of initial

departure.

Period of validity of a passenger’s ticket may be extended without extra charge, if the

Carrier:

- has cancelled the flight specified in the passenger’s shipping document;

- has failed to perform a landing at an intermediate airport or a destination airport

indicated in the passenger’s shipping document stipulated for the respective flight or by the

schedule;

- has failed to carry a passenger within the period stated in the shipping document in

accordance with the schedule (flight plan);

- has issued a ticket incorrectly;

- has rebooked any part of the aircraft capacity for the flight.

If a passenger has failed to complete a commenced flight during the period of validity of

a ticket due to his/her illness or an illness of a family member, who travelled with the passenger,

the period of validity of such ticket should be extended in accordance with the official

documents submitted by the passenger.

Article 3.5 Personal documents of a passenger (passport, visa)

It is the passenger’s responsibility to obtain all documents, visas, permits, etc. required

for travelling, and for compliance with all applicable laws regulating exit, entrance and transit in

force in the country of departure, arrival and transit. The Airlines is not liable to a passenger, if

the passenger fails to obtain such documents or visas or fails to comply with the requirements of

the applicable laws.

Upon the Airlines’ request, a passenger must submit to authorized parties representing

applicable competent authorities all required documents for entrance, exit or transit, a health

certificate and other documents in accordance with any applicable laws, and allow the Airlines to


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make and retain any copies thereof or retain the data contained in such documents, if the Airlines

finds it necessary.

When accepting a passenger for shipping by an international flight, the Airlines should be

guided by the Travel Information Manual (TIM), which contains information about the

documents passengers need to cross state borders.

The Airlines reserves the right to refuse to ship a passenger, if a passenger has failed to

comply with applicable laws, or if any passenger’s travel documents are missing (including

visas, money, return ticket, etc.), or the passenger has refused to provide them.

Article 3.6 Terms of a passenger boarding denial

The Airlines has the right to terminate the Contract of Carriage unilaterally in the

following cases:

- a passenger has violated any requirements including those related to any passport,

customs, sanitary or other requirements stipulated by legislation of the Russian Federation

related to shipping by air, international flights, and requirements of competent authorities of the

state of departure, destination or transit;

- a passenger submits improperly executed documents or refuses to submit them;

- a passenger refuses to comply with requirements of federal aviation rules and Carrier’s

rules;

- if a passenger’s health condition requires special terms of shipping by air, poses a threat

to safety of the passenger or other parties, which is confirmed with medical documents, creates

turmoil and unavoidable inconveniences to other parties;

- if a passenger refuses to pay for shipping his/her baggage in the amount and on the

terms stipulated by his/her Contract of Carriage;

- if a passenger refuses to pay for shipping a child he/she accompanies, except for the

cases stated in subparagraph 3, p. 2, art. 106 of Air Code of the Russian Federation;

- if a passenger violates the rules of onboard conduct, thus posing a threat to the flight

safety, life and health of other parties or if a passenger fails to follow the orders of the aircraft

commander given in accordance with art. 58 of the Air Code of Russia;

- if a passenger is intoxicated with alcohol and/or disturbs public order;

- if any items or substances prohibited for shipping by air are held by a passenger or

carried in his/her baggage or cargo.

Article 3.7 Registering passengers and baggage before a flight

Registering passengers and baggage

A passenger must arrive at the check-in counter in advance (i.e., before the end of the

check-in) in order to undergo stipulated procedures for registering, checking in baggage, paying

for oversized and (or) other baggage, to which a fee applies, and undergoing inspection (the

“Pre-flight formalities”), as well as to comply with any requirements related to border, customs,

sanitary, quarantine, veterinary and phytosanitary control in accordance with applicable laws of

the Russian Federation or laws of the country of departure, and to prepare for boarding.


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Check-in of passengers and baggage begins at a departure airport 2 hours before the flight

and ends 40 minutes before the flight according to the flights schedule, unless otherwise

stipulated by Aurora Airlines for certain flight directions. For flights performed by DHC-6

aircrafts, check-in procedure may end 15 minutes before the flight.

Duration of a check-in might vary depending on technical capacity of the specific airport.

The check-in procedure of passengers and baggage includes:

self-check-in: online, through mobile telephone, self-service check-in

kiosk (if available);

passengers may register their baggage though drop off desks (if available);

baggage can be registered at a flight registration desk in an airport;

payment for excess baggage;

arranging separate desks for registration and drop off of the baggage for

business class passengers, "Aeroflot bonus" frequent flyer program participants and

SkyTeam Alliance of Elite and Elite Plus levels;

marking baggage of Business Class passengers, participants of "Aeroflot

bonus" frequent flyer program and SkyTeam Alliance of Elite and Elite Plus levels,

transit and transfer passengers, VIP passengers with special tags;

check-in of baggage for unaccompanied minors;

check-in of baggage for passengers with reduced mobility, passengers with

impaired vision and hearing;

check-in of declared value baggage;

passengers are offered to choose seats from those, which are not occupied;

passengers are informed about design features of their seats, if they are

located in an emergency exit aisle;

passengers are informed about items, which may not be carried in baggage

or as carry-on items, that smoking onboard is prohibited, about the gate number and the

time, when boarding ends;

information about items and substances, which are prohibited for shipping

in a registered baggage, as carry-on items and among personal possessions should be

posted in check-in areas / counters;

a weighing counter must be located near check-in counters to ensure

compliance with the maximum baggage allowance standard;

a baggage coupon is issued after the baggage is registered;

a transit / transfer passenger is informed about the required procedures

after the landing and the rules for receipt of the baggage at a transfer point;

the necessary documents are checked;

a boarding pass is issued after check-in;

Business Class passengers, frequent flyers of Platinum and Gold level of

the "Aeroflot bonus" program and participants of SkyTeam Alliance of Elite and Elite

Plus levels are issued enhanced comfort airport lounge coupons;

bonus card number is entered into PNR;


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control of passenger flows during the check-in: passenger flows within the

registration area / counter should be separated with mobile barriers (if it is possible at the

airport). Personnel at the registration area / counter give necessary information to

passengers / customers and manages passenger flows:

- direct passengers to unoccupied check-in counters;

- invite passengers to self-check-in kiosks (if any);

The period of waiting in a queue for Business class passengers should not exceed 6

minutes; period of waiting in a queue for Economy class passengers should not exceed 20

minutes.

The check-in of passengers and baggage should be performed based on a ticket, an

identification document, which was used to issue a ticket and other documents stipulated by

legislation of the Russian Federation, if required.

A passenger must submit a document of identification in order to check-in and register

his/her baggage. Documents of identification of a passenger are:

- a passport of a Russian citizen;

- a foreign passport of a Russian citizen, an internal civil passport, a diplomatic passport

or a service passport;

- a national passport (for foreigners);

- a Russian residence permit for stateless individuals;

- a birth certificate (for citizens of Russia under 14 years of age);

- a seaman's passport (a seaman’s document of identification) in case of a work-related

trip;

- a temporary ID of a Russian citizen;

- a certificate of return to the country of the passenger’s citizenship;

- an identification document of an officer or an ensign of Russia or CIS countries, except

for Georgia;

- a military certificate of Russian servicemen, who are undergoing a conscription service

or service under a contract bearing a note about the service;

- travel documents of stateless persons, refugees;

- an international United Nations Laissez-Passer for business trips;

- a certificate of release from prison for individuals, who have just been released from

prison;

- a certificate issued to a convict authorized to make long-term or short-term trips outside

detention facilities.

In case of international flights, a passenger must have duly executed exit, entry, and other

documents required in accordance with the applicable laws of the country, to/from/through

which the passenger will travel.

During the check-in a passenger is issued a boarding pass indicating the passenger’s first

name and last name, flight number, date of departure, boarding end time, gate number, and seat

number aboard the aircraft. If the gate number is changed for technical or other reasons,

passengers should be informed about the new gate number through the airport’s audio and video

broadcasting system.


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Other information might be specified in the boarding pass upon the necessity.

A passenger may be assigned an unserviceable seat in an aircraft cabin during registration

only if its defect does not affect safety of the passenger and the flight and subject to the

passenger’s consent.

A passenger must provide all his/her baggage, which he/she intends to carry as a

registered baggage, during check-in and/or baggage registration.

Upon the Carrier’s request, a passenger must submit for weighing his/her carry-on items

and personal belongings, which a passenger may carry besides the maximum carry-on items

allowance free of charge, during registration and / or boarding as provided in art 44 of the Rules,

if such items are held by the passenger and are not included into the baggage.

The Carrier or a Service Provider must specify the number of baggage pieces, their gross

weight (hereinafter referred to as the weight) in the baggage coupon, except for the items

mentioned in Sub-item 4.4 hereof, and/or post information about accepting baggage for shipping,

number of baggage pieces and its weight, except for items stipulated in p. 4.4 hereof, in the

electronic form in the Carrier’s automated passenger and baggage registration system.

When baggage is checked in, a passenger is issued a part (a tear-off coupon) of the

numbered baggage tag; the other part is attached to each baggage piece accepted by the Carrier

for shipping in a baggage compartment of an aircraft. The Carrier assumes liability for intactness

of all baggage carried in an aircraft’s baggage compartment from the moment a passenger

submits it until it is submitted to the passenger (hereinafter referred to as the registered baggage).

After a passenger and the baggage are registered and checked in, the Carrier assumes the

liability for intactness of the baggage.

A fee is charged for shipping baggage in excess of the maximum allowable baggage and

other baggage, which must be paid for in accordance with the tariff stipulated by the Carrier.

Payment for shipping such baggage should be evidenced with an excess baggage receipt or an

MCO.

The baggage of Business Class passengers and participants or frequent flyers of "Aeroflot

bonus" program of Platinum and Gold level, and SkyTeam Alliance of Elite and Elite Plus levels

should be loaded into an aircraft the last and unloaded from the aircraft the first upon its arrival

to be delivered the first to the baggage claim area.

A passenger, who arrives after the passenger and baggage registration and check-in are

over, may be refused shipping by the respective flight.

The Carrier does not assume liability for any loss incurred by a passenger due to being

late for registration.

Online registration

Online registration is a procedure of self-check-in (without participation of personnel of

the Carrier or a Service Provider) through Internet using the Carrier’s official website.

Online registration is available to the following categories of passengers:

- those departing only by flights Aeroflot PJSC and Aurora Airlines JSC and being shown

on the listing on the Carrier’s official website;

- those travelling without children under 2 years old;


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- those travelling without pets;

- those, who do not require any additional services, such as services for people with

reduced mobility, unaccompanied minors, etc.

Passengers should print out boarding passes on their own using A4 paper sheets. A

boarding pass must be provided by a passenger to proceed to the gate. If a passenger has not

printed out a boarding pass in advance, he/she may print it out at the registration counter or at

self-service kiosk at the airport at least 45 minutes prior to the flight.

Online registration begins 24 hours before and ends 45 minutes before a flight. After the

end of online registration, a passenger may (before the end of check-in) apply to any check-in

counter at the departure airport.

Mobile registration

Mobile registration is a procedure of self-check-in for a passenger for flights under

interline agreement with Aeroflot PJSC by accessing mobile website of Aeroflot PJSC using a

mobile device and apps for devices on iOs (iPhone) and Android platforms.

Mobile registration is available to all passenger categories except for:

- those travelling to the USA and India;

- those travelling with children under 2 years old;

- those, who need any additional services, such as service for people with reduced

mobility, unaccompanied minors, etc.;

- those travelling with pets.

After registration, a passenger receives a boarding pass on his/her mobile device in the

form of 2D barcode.

The electronic boarding pass should be saved in the mobile device to provide it at an

airport and onboard an aircraft at any moment without Internet access. The electronic boarding

pass may be saved as follows:

- by email;

- as a picture (not for all mobile devices);

- using Passbook or Wallet applications (only for iOS);

- by saving into Download file (for Android).

If for some reason there is no access to the mobile boarding pass at the airport, a

passenger may print out a copy of such boarding pass at the check-in counter or in a self-service

kiosk of the airport at least 45 minutes before the flight.

Due to security requirements in force at airports of the Russian Federation, a boarding

pass must be printed on the paper for passport control and pre-flight passenger inspection.

Mobile check-in opens 24 hours before and closes 45 minutes before the flight. After the

mobile check-in ends, a passenger may (until the end of check-in) apply to any check-in counter

at the departure airport.

Check-in via a self- check-in kiosk (if it is available at a departure airport)

Passengers may check themselves in via a self-service check-in kiosk at the airport on the

basis of booking data. After the check-in, a passenger receives a boarding pass. A check-in


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through a self-service check-in kiosk opens 24 hours before and closes 45 minutes before the

flight. After the mobile check-in ends, a passenger may (until the end of check-in) apply to any

check-in counter at the departure airport.

A passenger who has checked in via the self-service check-in kiosk, used mobile check-in

or online check-in, may drop off his/her baggage at the departure airport at least 45 minutes

before the flight at special drop off desks (if any) or at a check-in counter before the end of

check-in.

Boarding (embarkation)

A passenger must arrive for boarding to the boarding gate at least before the boarding

ends as indicated in his/her boarding pass. A passenger may board upon presentation of an

identification document and a boarding pass for the respective flight.

Documents of a registered passenger necessary to travel to the country of destination or

transfer (transit) will be checked during boarding.

Passengers, who need special assistance when boarding (ill passengers, passengers with

reduced mobility, unaccompanied children), as well as passengers under special control

(deportees, persons, who are denied entry to a country, etc.) board before all other passengers.

When other passengers begin to board, passengers with children, passengers holding

Aeroflot Bonus Gold and Silver Cards and Sky Team Elite and Elite Plus passengers board first.

Carry-on items, which raise concerns due to their dimensions, might be checked

additionally (carry-on items may be checked using a weighing counter) by an employee of the

airlines or the service agent during boarding. If a passenger exceeds the carry-on baggage

allowance, the employee of the airlines or the service agent should check-in such carry-on items

and deliver them for loading into the aircraft’s baggage compartment.

If necessary, passengers can be delivered to an aircraft by a shuttle bus accompanied by

an employee of the airlines or the service agent. Business class passengers can be provided a

separate shuttle bus (if it is available at the airport).

A passenger, who has arrived after the end of boarding, might be denied shipping by this

flight. Baggage of a registered passenger, who has not arrived for boarding, must be removed

from the aircraft and inspected.

Pre-flight inspection

For the purposes of flight safety, passengers and their baggage, including carry-on items

and cargo, must undergo mandatory pre-flight inspection and post-flight inspection, if necessary.

Pre-flight and post-flight inspections of a passenger, baggage and carry-on items must be

implemented at the airport by authorized officers of the airport security service and transport

police participating in pre- and post-flight inspections.

Pre-flight inspection of passengers and their baggage is aimed to ensure safety of life and

health of passengers, aircraft crew and aviation personnel, to prevent possible hijacking or other

acts of unlawful interference with civil aviation and to prevent smuggling of weapons,

ammunition, explosive, toxic, highly flammable or other hazardous substances and items that are

prohibited for carriage by air in accordance with aviation safety regulations.


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The main goal of pre-flight inspection is early recognition, prevention and suppression of

attempts to access the aircraft by parties holding weapons, ammunition, explosive substances,

highly flammable, toxic, radioactive and other hazardous items and substances, which might be

used to harm health of passengers or crew of the aircraft, pose a threat to flight safety or bring

about another urgent (aviation) event, as well as prevention of illegal shipping of hazardous

items and substances, which are prohibited for shipping by aircrafts in accordance with the terms

of aviation safety and of other items and substances, circulation of which is prohibited or

restricted on the territory of Russia.

Passengers with diplomatic status, immunity and state couriers, who carry

correspondence, undergo security checks on general terms, except as required by legislation of

the Russian Federation.

Disabled passengers (using crutches, wheelchairs, stretchers, those having implanted

devices stimulating cardiac function) undergo manual security check. Any persons

accompanying the latter undergo the regular security check.

If a passenger refuses to undergo a security check, the Carrier is entitled to terminate the

Contract of Carriage by air unilaterally and reimburse the fare in accordance with the present

Rules and the Carrier’s tariff policy.

Baggage of passengers, who have undergone the pre-flight inspection, but have not

arrived for boarding and passengers, who were removed from a flight for other reasons, may not

be shipped by air.

Pre-flight inspection is conducted at all Carrier’s domestic and international flights after

the passengers have checked in and undergone quarantine, veterinary and phytosanitary controls.

In case of international flights, the pre-flight inspection is conducted after border, customs,

immigration and other controls.

The Security Control should be conducted in special areas (security areas) equipped with

stationary technical inspection equipment, video surveillance and recording equipment, as well

as in personal (individual) inspection rooms.

Pre-flight inspection of passengers is conducted using technical and special tools and/or

manual (contact) method.

Passengers may also be subjected to a personal (individual) inspection during a pre-flight

inspection.

Inspection of a passenger’s personal belongings, which involves opening them, may be

implemented only in the passenger’s presence.

Any oversized items and carry-on items, which inner content cannot be inspected with an

introscope, should be inspected manually (by contact method).

Transfer passengers undergo the regular security check.

The pre-flight check procedure may vary at different airports due to difference in

applicable laws of different countries. All passengers must comply with requirements of the

airport authorities of the state, from which airport they depart.

If any undeclared dangerous goods or substances are found in a passenger’s personal

belongings, such substances and goods are confiscated in accordance with the Carrier’s security


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check policy under an Act of Confiscation. One copy of the act of confiscation is issued to the

passenger.

In such case, personal belongings and, if necessary, baggage of such passenger should be

inspected manually.

If suspicious behavior of a passenger is detected through observation, which evidences

such passenger’s criminal intentions or raises concerns that he/she might hold weapons,

ammunition, dangerous goods and substances, which may not be shipped by air, employees from

Disciplinary Intervention and Response Department and a policeman are summoned.

In case of an outstanding situation, which results in mixing of passengers, who have and

have not undergone the inspection, the departing passengers should be inspected again.

The Carrier does not assume any responsibility for relations of a passenger with state

authorities (customs, border, immigration, etc.), unless otherwise provided by international or

national applicable laws of the country of departure, transfer, stopover or entry. Nevertheless, the

Carrier is entitled to check all the necessary travel documents during the check-in before

accepting a passenger (and his/her baggage) for a flight.

Article 3.8 Technological stages of checking in passengers and baggage before a

flight

Technological operations A passenger must have the

following

Functions of the airport’s

employees and services

1. Undergoing customs control Passport, ticket, declaration (if

necessary), baggage, carry-on

items

Customs control

2. Registering a ticket and

checking in baggage

Passport, ticket, documents

authorizing to enter a different

country, baggage, carry-on

items

Checking passport details,

documents authorizing to enter

another country, weighing

baggage, withholding a paper-

based baggage coupon.

Registering a baggage and

issuing baggage tags, sending

the baggage to baggage

compartment. Issuing a

boarding pass and tear-off part

of baggage tags to a

passenger.

3. Paying for excess baggage Means of paying for excess

baggage, ticket and boarding

pass with a mark indicating

the quantity and weight of the

baggage.

Charging fee for excess

baggage, issuing a tag for paid

baggage to a passenger

indicating the weight and the

amount paid.

4. Undergoing passport Passport, boarding pass Control of crossing state


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control border of the Russian

Federation, passport check

5. Undergoing pre-flight

inspection

Passport, boarding pass, carry-

on items

Inspecting passengers and

carry-on items

6. Boarding Boarding pass Accompanying passengers

form the concentrator to the

aircraft. Controlling that the

number of passengers in the

aircraft should comply with

the number of registered

passengers.

Article 3.9 Determining check in priorities

Before shipping a passenger and his/her baggage, the Carrier must conduct the standard

check-in procedure at the departure airport. This procedure should include verifying validity of a

ticket for the respective flight.

The check-in priority for Aurora Airlines’ passengers is as follows:

- service passengers with a priority code (PSN) from 001 to 009;

- commercial passengers with tickets of OK status (HK status);

- all other passengers depending on priority codes (PSN).

The following conditions should be taken into account, when determining the priority:

- time when passengers of the same priority group arrived at the check-in counter;

- joint trips of groups and families with children;

- passengers traveling over the longest leg of the flight;

- transfer passengers;

- VIP passengers, ill passengers, elderly passengers;

- passengers departing upon urgent reasons confirmed with telegrams;

- frequent flyer program participants.

The above list is not a prescribed sequence, and the Carrier is entitled to decide the

priority in each specific case.

Article 3.10 Serving passengers aboard an aircraft

Aurora Airlines has duly trained its crew and made sure it has a sufficient number of

crew aboard its aircrafts to render services to passengers, including first aid and ensuring flight

safety in accordance with the current rules and regulations of civil aviation.

Aurora Airlines JSC offers a passenger a complex of services aboard an aircraft

depending on its type and the available equipment, duration of a flight, time of the day, during

which the flight is continuing, as well as the service class. To receive the services normally

provided by the company or ordered additionally, a passenger should take his/her seat specified

in the boarding pass.

Aurora Airlines JSC provides the following aboard an aircraft:


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- informs passengers about the terms of a flight and general rules of conduct for

passengers aboard an aircraft, locations of the main and emergency exits, terms of leaving an

aircraft in emergency situations, locations of individual means of protection and inflatable escape

chute aboard an aircraft;

- rules for catering (refreshments and/or hot drinks and meals);

- rules of first aid.

Hot meals are offered to passengers on mandatory basis, if a flight lasts longer than three

hours. Meals and hot drinks might not be offered onboard, if it is stipulated in the Carrier’s rules

and a passenger is informed about the terms of servicing aboard the aircraft prior to execution of

the Contract of Carriage. A baby cradle is provided to children under one year old on the

aircrafts equipped with stationary baby cradles. A baby cradle is offered with a pillow and a set

of single-use bed sheets. The baby cradle may be booked in advance at least 36 hours prior to the

take off time specified in the Carrier’s schedule.

Passengers are provided meals and drinks in accordance with service class, flight duration

and time of a day. No additional fee is charged for these services.

Alcoholic beverages may be served to passengers (regardless of nationality), only if they

have reached the age established by the Russian laws. In case of doubts if a passenger has

reached the required age, a flight attendant may check the passenger’s identification document,

which enables to identify his/her age.

A passenger may be provided with special meals upon advance order. The special meals

should be ordered at least 36 hours prior to the scheduled flight. Rendering the special meals is

limited with capacity of the airport’s facilities. In the economic class, special meals are provided

only on at least three hours long flights.

You can obtain information about the types of special meals, the options to supply them,

ordering procedure and the applicable limitations on the website of Aurora Airlines JSC or at the

contact center. No additional fee is charged for ordering and providing special meals.

Aurora Airlines JSC reserves the right to offer cold meals irrespective of time of a day

and duration of a flight onboard an aircraft, which type does not enable to use catering

equipment required for hot meals in accordance with flight safety standards.

In accordance with configuration of DHC-6 aircraft (no lavatory and catering equipment)

it is impossible to provide any drinks and meals to passengers in flight.

Smoking is strictly prohibited onboard an aircraft. On the territory of an airport, smoking

is permitted only in special places.


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Article 3.11 Rules of passenger conduct during pre-flight servicing and aboard an

aircraft

Article 3.11.1 Rights and obligations of passengers related to compliance with rules

of conduct

3.11.1.1 Passengers are entitled to:

- require provision of all services stipulated by terms of the Contract of carriage by air;

- ask employees of Aurora Airlines JSC to take actions to protect them, if their life, health

and dignity are in danger;

- use portable electronic devices in autonomous (aviation) mode at all flight stages.

3.11.1.2 Passengers must:

Read and comply with the present rules of conduct onboard, safety rules and rules of

shipping baggage. Unconditionally comply with requirements of ground handling employees,

authorized representatives of Aurora Airlines JSC, aircraft commander and other crew members:

- at the basic airport at the registration line and while boarding an aircraft;

- within the area of inspection of passengers and their carry-on baggage;

- aboard an aircraft prior to take-off and during a flight;

- at intermediate and final destination airports.

Occupy the seat specified in the boarding pass. A passenger can be relocated to another

seat in an aircraft only upon coordination with the flight attendant subject to approval by the

aircraft commander.

Place the carry-on baggage in special designated areas in accordance with the rules of

shipping baggage in an aircraft cabin.

Seat belts should be kept fastened, when “fasten your seatbelt” announcement is shown

(it is recommended to keep them fastened during the entire flight).

Comply with public order rules.

Switch aviation mode on electronic devices off or on upon requirements of the crew

members at all flight phases.

3.11.1.3 Passengers are prohibited to:

- create any situations threatening the flight safety, endangering life, health or dignity of

other passengers and crew members, make insults, threats or physical assaults on other people;

- drink alcoholic beverages during a flight, except for those provided onboard;

- be intoxicated with alcohol, which insults human dignity and public morals (art. 20.21,

Administrative Code of Russia);

- smoke aboard an aircraft during the entire flight, including electronic cigarettes;

- create any conditions uncomfortable for other passengers and interfering with normal

service of crew members;

- damage property of Aurora Airlines JSC and/or remove it from the aircraft;

- use emergency and rescue equipment without direct instructions of the crew;

- open sealed packages from duty-free stores before the end of a flight;

- take a live animal transported onboard out of a container (cage).

3.11.2 Sanctions applied to those, who violate rules of conduct


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Failure to comply with reasonable orders of an aircraft commander by persons travelling

aboard an aircraft serves as a ground to:

- the person-in-fault will be liable in accordance with part 6, Art 11.17 of Administrative

Code of Russia (enacted by Federal Law dated December 21, 2009 No. 336-ФЗ), which

prescribes payment of administrative penalty in the amount from two to five thousand rubles or

administrative arrest for up to fifteen days;

- the person-in-fault should reimburse any material loss it caused to the Airlines by

damaging its property;

- the person-in-fault should be removed from the aircraft at the nearest point of landing,

and in case of forced landing the person-in-fault should reimburse any additional costs incurred

by the Airlines as the result of his/her inadmissible behavior onboard;

- the person-in-fault should be arrested by police officers regardless of the state of

landing (in some countries, the penalty is imprisonment for up to two years);

- the Airlines should inform competent authorities about the person-in-fault in order to

cancel any visas issued by the Russian Federation or other countries;

- the Airlines will publicize the incident in mass media as wide as it can and on special

websites;

- the Airlines will block the account of a frequent flyer program member, cancel all the

miles accumulated by the person-in-fault and the Elite program level for any period. Once the

membership is cancelled, further participation or repeated registration are not allowed.

Article 3.11.3 Liability of passengers for violation of the rules of conduct is

regulated:

- for domestic flights in the Russian Federation – in accordance with effective Russian

laws;

- for international flights – in accordance with international aviation laws and the laws

effective in state of landing, regardless of the country, where the aircraft is registered or

operated;

- citizens of Russia and persons residing in Russia temporarily without citizenship, who

have committed a crime outside Russia against any Russian citizen or property of the Russian

Federation, will incur criminal liability upon return to Russia, if no award of a foreign court has

been passed in respect of this crime.

Article 3.11.4 Rights of Aurora Airlines JSC employees related to ensuring that

passengers comply with the rules of conduct

3.11.4.1 Since violation of the rules of conduct does not only threaten security, but

impairs comfort of other passengers, management of Aurora Airlines JSC has established the

following policy in respect of individuals, who violate them:

- no violation of the rules of conduct should be left unnoticed, sanctions must be applied;

- the ground personnel and flight crew of the Airlines are granted all powers required to

prevent and suppress any violations;


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- render any possible assistance to law enforcement agencies in order to charge violators

with liability and apply sanctions.

3.11.4.2 If a passenger’s health condition requires special conditions of shipping by air or

threatens safety of such passenger or other passengers, which is evidenced with medical

certificates, creates disorder and discomfort to other individuals (p. 3, part 1, art. 107 of the Air

Code of Russia), or if a passenger’s carry-on items, baggage or cargo contain any items or

substances, which are prohibited for shipping by air (p. 7, part 1, art. 107 of Air Code of Russia),

a representative of the Airlines is entitled to rescind the passenger’s Contract of Carriage

unilaterally by refusing to ship the passenger. The Carrier may rescind a passenger’s Contract of

Carriage by air unilaterally at any stage of registration and other pre-flight procedures.

The decision to refuse to ship a passenger should be made based on provisions set forth in

an instruction on proceedings of the Airline’s personnel in case passengers violate rules of

conduct during pre-flight services and aboard an aircraft of Aurora Airlines JSC.

3.11.4.3 As provided in art. 6, 7, 8, 9, 12 and 13 of the Convention and art. 58 of Air

Code of Russia:

- make the final decision about take-off, flying and landing of an aircraft, termination of a

flight, return to an aerodrome or about a forced landing in case of an obvious threat to flight

safety in order to save lives;

- take all necessary steps, including force, in respect of individuals, whose actions create

immediate threat to flight safety and refuse to submit to orders of an aircraft commander;

- remove such persons from the aircraft upon arrival to the nearest aerodrome if they have

committed actions, which bear signs of a crime and submit them to law enforcement agencies.

3.11.4.4 In accordance with the policy of Aurora Airlines JSC related to alcohol

consumption by passengers, members of the cabin crew are entitled to:

- cease serving alcohol to passengers, who are intoxicated with alcohol or other

substances;

- alcohol beverages, tobacco goods and perfumes purchased at duty-free stores at airports

or aboard an aircraft may be withheld from passengers for the period of flight (and returned to

them after the flight) in order to comply with legislation of the Russian Federation and aviation

safety requirements.

3.11.4.5 If a passenger violates any rules of conduct aboard an aircraft, which poses a

threat to a flight safety or health of other individuals, and if a passenger fails to comply with

orders of the aircraft commander in case of forced landing or next planned landing the following

steps can be taken:

- the violating passenger can be removed from the aircraft and the concluded Contract of

Carriage by air will be cancelled unilaterally without any compensation of its cost (as provided

in art. 107 of Air Code of the Russian Federation);

- a violating passenger can be charged a fine in accordance with regulations of the

competent authority in the country of landing and must compensate the material losses caused to

other passengers, including (in case of a forced landing), costs related to the forced lading;

- violating passengers should be submitted to law enforcement agencies, if they commit

actions, which bear signs of a crime.


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Article 3.12 Requirements for passengers related to transport safety

As provided by legislation regulating transport safety, passengers of an aircraft and

objects of air transport’s land infrastructure must:

- enter the air transport security controlled area (aircraft and air transport’s land

infrastructure) in accordance with the rules of inspection, including the additional and repeated

inspection in order to ensure transport safety;

- comply with orders of employees of transport security services related to fulfilling their

duties;

- inform employees of transport security services about any events or actions threatening

air transport security.

Any passengers aboard an aircraft are prohibited to:

- bring into the transport security controlled area any items and substances prohibited or

restricted for shipping aboard an aircraft;

- impede functioning of technical means of ensuring transport safety located within the

transport security controlled area (aboard an aircraft and at air transport’s land infrastructure);

- accept from unknown persons (strangers) any material objects for shipping aboard an

aircraft without notifying employees of transport security services;

- commit any actions, which impede functioning of technical means and personnel of an

aircraft, including dissemination of information known to be false about events or actions, which

pose a threat to safety of an aircraft, as well as any actions aimed to damage (steal) elements of

an aircraft, which might render them unserviceable or dangerous to life and health of passengers,

personnel, objects of transport infrastructure, employees of transport security services and other

parties;

- enter the transport security controlled area of an aircraft or air transport’s land

infrastructure in circumvention of the existing entrances;

- undertake any actions imitating acts of unlawful interference with operation of air

transport and objects of air transport land infrastructure.

Article 3.13 Stopping a passenger along a shipping itinerary

A passenger can make one or several stopovers along a shipping itinerary at any

intermediary airport.

A passenger must notify the Carrier or its agent about an intended stopover, when the

ticket and baggage coupon are issued. The stopover must be reflected in the respective shipping

document.

If a passenger’s shipping document is issued under a special tariff, the stopover can be

made subject to applicable restriction or ban on stopovers stipulated by terms of the respective

tariff.

A passenger may make a stopover along a shipping itinerary during the period of validity

of his/her ticket; a stopover should be coordinated with the Carrier or its agent in advance and

indicated in the ticket and the baggage coupon and taken into account, when calculating the cost

of shipping. In case of international shipping, a stopover should be permitted by aviation (state)

authorities of the country, where the stopover is planned.


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If a passenger has not mentioned a stopover at an intermediary airport when a ticket was

issued, but wants to make a stopover and has requested it at a specific airport, he/she may

continue flying only after the necessary amendments are introduced into the ticket (the ticket is

exchanged) as provided in the present Carrier’s rules and its applicable tariff. Besides, in such

case the passenger must reimburse to the Carrier any actual loss it incurred (including, but not

limited to, compensations paid by the Carrier to third parties due to the flight delay) due to a

flight delay (performing flights), removing baggage from an aircraft if it was registered up to the

final destination initially indicated in the shipping document. The only exception from the above

is a stopover due to a passenger’s illness or an illness of his/her family member travelling with

him/her by air or other circumstances of urgent nature, which arose at a stopover point. Illness of

a passenger, which makes him/her unable to continue travelling, must be confirmed with the

respective medical documents.

If a passenger cannot continue travelling from an intermediary airport for reasons within

the Carrier’s control, the Carrier must send ship passenger to the destination point with the

nearest flight according to the air traffic schedule. No additional fee and other applicable fees

should be charged from such passenger.

Article 3.14 Shipping passengers on preferential terms

Certain categories of citizens are entitled to travel by air on preferential terms as provided

by legislation of the Russian Federation and the Carrier’s rules of shipping by air.

Passengers granted preferential terms by the state are issued a shipping document

individually upon presentation of documents confirming their right to preferential terms of

shipping by air stipulated by legislation of the Russian Federation subject to the Carrier’s written

permit.

Article 3.15 Shipping children

The Airlines ships children under 12 years old accompanied by a parent or another

legally capable passenger / passenger, who has reached the legal age in the same service class.

An adult passenger of an aircraft can register shipping without a separate seat for one

child under 2 years old travelling with him/her free of charge for domestic flights; in case of an

international flight, such passenger will be offered a discount of 90% from the standard tariff

subject to the child travelling without a separate seat and mandatory issuance of a ticket. If a

child under 2 years old is granted a separate seat, the child will be shipped under a 50% discount

(depending on the applicable tariff).

Other children under 2 years old travelling with the passenger and children from 2 to 12

years old should be granted separate seats.

When a passenger’s ticket is issued and the child is registered, the Carrier should be

shown a document, which evidences the child’s age. The child’s age should be taken into

account as of the date the shipping begins from the initial departure point indicated in the ticket.

If a child from 2 to 12 years old will be accompanied by an adult passenger or a

passenger, who has reached full legal capacity before reaching the age of eighteen as provided

by civil legislation of the Russian Federation (hereinafter referred to as the accompanying


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passenger), the child’s ticket and the ticket of the accompanying passenger should be purchased

simultaneously. If a ticket of an accompanying passenger has already been purchased, it should

be provided when buying a ticket for a child.

A child should travel with an accompanying passenger, which was indicated, when the

child’s ticket was purchased.

If a shipping itinerary and / or a flight date is changed after the shipping has been

commenced, a child’s ticket should be reissued under s discounted tariff in accordance with the

child’s age as of the date of shipping from the initial departure point stated in the ticket, even if

the child’s age has changed by the time the ticket is reissued.

A minor child may travel outside the Russian Federation only as provided by legislation

of the Russian Federation.

The maximum allowed baggage for a child under 2 years old (who is not granted a

separate seat in an aircraft) is 1 baggage piece of the maximum weight 10 kg and the maximum

sum of dimensions 115 cm regardless of the service class.

When a child is shipped, a baby stroller is shipped free of charge in excess of the

maximum allowed baggage. Baby strollers are shipped in a baggage compartment. A passenger

may use “Delivery at aircraft” service (submitting / receiving the baggage right before boarding /

leaving the aircraft), i.e., use a baby stroller before entering the aircraft.

Upon a passenger’s preliminary application but not later than 36 hours prior to a flight as

indicated in the schedule, a child under two years old may be provided with a baby formula

(BBML); a child from 2 to 12 years old may be provided children’s food (CHML). A child under

2 years old (travelling without a separate seat) is not provided with food aboard an aircraft

without an advance application through booking.

A child and an accompanying adult are granted seats next to each other in an aircraft

upon availability. Children from 2 to 12 and / or infants (under 2 years old) regardless if they are

accompanied and unaccompanied children regardless of their age may not be seated in an

emergency exit aisle. Passengers under 18 years old are not granted seats near emergency exits.

More than one child under 2 years old may not be seated in the same seat block.

Passengers travelling with children of pre-school age are invited to board first.

Article 3.16 Shipping unaccompanied children

Unaccompanied children are children from 5 to 12 years old travelling without parents or

an accompanying adult passenger, who are supervised by the Carrier. The service of

accompanying children from 5 to 12 years old is compulsory; this service can be rendered to

children from 12 to 16 years old upon request of their parents (custodians).

Terms of acceptance for shipping.

Unaccompanied children may be shipped by all direct code share flights of Aurora

Airlines JSC and Aeroflot PJSC and by all direct flights of Aurora Airlines JSC under their own

commercial management (except for subsidized flights within Sakhalin, Khabarovsk r and

Primorsky regions) and flights performed by the aircraft DHC-6.

Unaccompanied children may be shipped by transit / transfer code share flights of Aurora

Airlines JSC and Aeroflot PJSC only on the territory of the Russian Federation.


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A child can be accepted for shipping unaccompanied if:

- The Airlines has issued a preliminary consent for shipping an unaccompanied child;

- Accompanying parties stay with the child at the departure airport until the flight, for

which the unaccompanied child is registered;

- Somebody will meet the child at an arrival airport;

- Shipping the child has been paid for in accordance with the current rules and tariffs.

You can apply for the service at the Carrier’s sales offices or at offices of the service

provider at least 36 hours prior to the departure indicated in the air traffic schedule. A special

economy class rate is charged for the service of accompanying children from 5 to 16 years old

travelling without an adult under the supervision of the Carrier by the Airline’s flights (except

for intra-region flights); in case of code share flights with Aeroflot PJSC, an additional fee

determined by Aeroflot PJSC is charged for this service besides the standard rate.

The service of accompanying children from 5 to 12 years old is mandatory; to children

from 12 to 16 years old this service can be rendered upon request of parents / custodians.

Unaccompanied children may be accepted for shipping only upon filling in and signing

an application for shipping an unaccompanied child. Only a legal representative of a child (a

parent, a step-parent, a custodian or a guardian) can apply for a service of accompanying, cancel

the service, amend the personal information submitted earlier or change number / date or a flight.

Rights of a legal representative in respect of a child should be attested with a birth certificate /

certificate of adoption / document confirming establishment of a custody or guardianship.

An underage citizen of the Russian Federation, as a rule, travels outside the Russian

Federation with at least one parent, step-parent, custodian or guardian. If a minor citizen of the

Russian Federation travels outside the Russian Federation unaccompanied, besides his/her

passport, he/she must have a consent of the aforementioned parties for travelling outside the

Russian Federation of a minor citizen certified by a notary indicating the period of travel and the

country (countries), which he/she intends to visit. If a child is going to be abroad longer than 3

months, the consent must be certified by child protection authorities.

At a departure airport unaccompanied children should be registered by an agent of

shipping service (officer in charge of registration); the registration must involve checking all

mandatory documents and undergoing the required formalities.

Caregivers are recommended to give a child a plastic purse with a strap over the shoulder

to put all documents the child needs for travelling: a boarding pass, a ticket, a passport, a birth

certificate, etc.

After registration, legal representatives should accompany the child to the passenger

inspection area and submit him/her to a representative of the Airlines or an agent of a service

provider along with the necessary documents.

A child should always be accompanied until he/she gets into the aircraft.

Upon take off of the aircraft, a standard telegram should be sent to the respective

addresses of the destination airport informing that there is an unaccompanied child aboard an

aircraft.

An unaccompanied child should board before the boarding is announced. After boarding,

an unaccompanied child is submitted for supervision by a flight attendant.


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If possible, an unaccompanied child should be given a seat in an aircraft to ensure that

he/she can be supervised and taken care of during a flight. Children may not be seated near

emergency exits, hatches, lavatories and kitchen.

Upon arrival of the aircraft, an unaccompanied child should be supervised until he/she is

submitted to the person appointed to meet him/her.

When a child is submitted to such person, he/she should submit documents of

identification; the information stated in an application should be compared with the details of the

provided IDs. A note about the date and time, when the unaccompanied child was submitted to

the meeting party and quality of the rendered service should be made in the application for

shipping an unaccompanied child and certified with signature of the meeting party. The

application for shipping an unaccompanied child filled in as stated should be attached to the

flight documents.

If no one meets a child at the a destination airport, a representative of the Airlines or an

agent of a service provider must contact the meeting party indicated in the application as soon as

possible to inform about the child’s arrival and appoint a time and place, when and where the

meeting party should pick up the child. The child should be supervised until he/she is submitted

to the meeting party.

If contacting the meeting party is not possible, a representative of the Airlines or an agent

of a service provider should inform the parties, who saw the child off at the departure airport,

that the meeting party has not arrived in order to make a decision regarding further actions of the

Airlines, arrange rest and meals for the child upon the necessity.

All expenses related to taking care of the child must be covered by the meeting party or

the party, which sent the child pursuant to application of parents (custodians).

Article 3.17 Shipping passengers, who are blind / deaf

Flights of Aurora Airlines JSC

When a permit to ship an unaccompanied child is requested, parents or custodians must

fill in an application for shipping an unaccompanied child in the standard form in 5 exemplars:

- the 1st exemplar signed by a representative of the Airlines or an agent of a service

provider at a departure airport is for the applicant or an accompanying party;

- the 2nd exemplar signed by the senior flight attendant is for a representative of the

Airlines or an agent of a service provider at a departure airport;

- the 3rd exemplar signed by a representative of the Airlines or an agent of a service

provider at an arrival airport is for the senior flight attendant;

- the 4th exemplar signed by a meeting party (indicating the date and time, when the child

was submitted) is for a representative of the Airlines or an agent of a service provider at an

arrival airport;

- the 5th exemplar bearing all signatures is for the meeting party.

Code share flights with Aeroflot PJSC

To obtain the service, an applicant should fill in an application form, which contains

information the Carrier needs to ensure that the child is accompanied along the shipping

itinerary. The application should be filled in using carbon paper in seven exemplars. Each


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exemplar of the application is an accountable document, which confirms the fact that the child

was accompanied from the moment he/she was accepted by an employee of the Airlines or a

service provider from the parties seeing him/her off until an employee of the Airlines or a service

provider submit the child to the meeting party.

The 1st exemplar signed by a representative of the Airlines or an agent of a service

provider at a departure airport is for the applicant or an accompanying party;

The 2nd exemplar signed by the senior flight attendant is for a representative of the

Airlines or an agent of a service provider at a departure airport;

The 3rd exemplar signed by a representative of the Airlines or an agent of a service

provider at an arrival airport is for the senior flight attendant;

The 4th and the 5th exemplars are for employees of the Airlines or a service provider

accompanying the child at a transit / transfer airport;

The 6th exemplar signed by a meeting party (indicating the date and time of submitting

the child) is for a representative of the Airlines or an agent of a service provider at an arrival

airport.

The 7th exemplar bearing copies of all signatures should be kept by a meeting party.

If an unaccompanied child is a transit or transfer passenger, the application should be

filled in for each itinerary segment.

Article 3.18 Shipping passengerы, who are blind / deaf

Passengers, who are blind (deaf) should be shipped with an accompanying person or

without an accompanying person.

Passengers with visual and hearing disabilities must be shipped with an accompanying

person, who takes care of the passengers during the flight.

Blind passengers may take a flight with a guide dog upon coordination with the

Company.

Blind passengers may be shipped with a guide dog upon presentation of a certificate

confirming the disability and documents confirming that the dog has been properly trained to the

Airlines or its authorized agent.

When such passengers are shipped, the guide dog is shipped free of charge in excess of

the standard carry-on baggage allowance.

The guide dog must have a neck strap and a muzzle and be tied to the seat at the feet of

the passenger it accompanies. The animal must be clean, it should not have a bad smell and

should not compromise sanitary condition of the aircraft cabin.

Passengers from this category may not be seated in emergency exit aisles.

Article 3.19 Shipping pregnant women and infants

Pregnant women should voluntarily submit information about their health condition

(pregnancy complications, expected date of childbirth, etc.). If the given information makes it

clear that the pregnant woman is healthy, she may be accepted for shipping without a medical

examination.

A doctor’s written consent for shipping by air is necessary, when:


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A) A childbirth is expected within the nearest 4 weeks;

B) Pregnancy complications have been identified, the woman had a pregnancy with two

or three children before or a complicated childbirth is expected.

A medical examination must be conducted not earlier than 7 days before the flight.

If a medical examination is required, rules for shipping passengers with disabilities apply.

Shipping by air is not recommended to:

A) Women, who expect a childbirth within the nearest 7 days or within 7 days after the

childbirth.

B) Healthy infants, who were not born prematurely within the first 7 days after the birth.

Rules for shipping passengers with disabilities apply to newborn children.

Children under one year old (weighing up to 11 kg) may be offered a cradle aboard an

aircraft if the fastening required to install it is available. Passengers should inform that they want

to use a cradle in flight during booking using the inquiry SSR/BSCT., but not later than 36 hours

before the flight. In this case, parents (accompanying passengers) are given seats in an aircraft

cabin, where a cradle can be installed. A pillow and a set of single-use linen in an individual

package are submitted along with the cradle.

Article 3.20 Shipping passengers with physical dysfunctions

The Airlines ships passengers with disabilities and physical dysfunctions in the service

class for which they bought the ticket. Passengers in stretchers may be shipped only in economic

class.

A passenger must decide if he/she is able to use air transport based on his/her health

condition. If a passenger’s age, physical or mental condition might cause health complications

during a flight or pose a threat to his/her life, such passenger may be shipping on the terms that

the Carrier does not incur any liability for adverse consequences, which might ensue on the

shipping. A passenger (a representative in case of an incapable passenger or a passenger of

diminished legal capacity) should sign a declaration (application) in the form used by Aurora

Airlines JSC stating that they assume any liability for any adverse consequences for his/her life,

which might ensue on the flight before boarding the aircraft.

If a passenger’s physical or mental condition is such that he/she needs special conditions

for flying 1 or the passenger might threaten safety of other passengers, the Carrier is entitled to

refuse to ship such passenger. Shipping such passenger should be coordinated in advance and

confirmed with the Carrier at least 36 hours prior to the flight.

A passenger with a disability (restricted mobility or a physical dysfunction) must inform

the Carrier about his/her condition and apply for the necessary help when booking by contacting

Information and Booking Center at least 36 hours before the scheduled flight.

A passenger on stretchers may be carried by air upon preliminary coordination with the

Carrier at least 72 hours before the flight subject to paying for additional seats required to

1 Services stated in p. 7 and 8, art. 106.1 of the Air Code of the Russian Federation are

not considered special conditions.


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accommodate a passenger on a stretcher. A stretcher for shipping a passenger is submitted by the

Carrier free of charge.

The respective notes should be made in a passenger’s booking documents, when an

individual with physical dysfunctions is shipped.

A passenger with a visual and hearing disability, a disabled child under twelve years old

or a sick person in a stretcher may be shipped only if he/she is accompanied by an individual,

who takes care of the passenger during the flight.

The Airlines grants passengers with physical dysfunctions the ability to ship the

following items in an aircraft cabin in addition to the standard carry-on baggage allowance: cane,

fold-flat walking frame, oxygen flask with a gaseous oxygen (air). Oxygen flasks with gaseous

oxygen (air) may be shipped subject to preliminary coordination with the Carrier. The shipping

may be ordered not later than 72 hours before the scheduled flight.

To ensure aviation safety (including proper evacuation of passengers from an aircraft in

emergency situations), the number of disabled passengers and passengers with physical

dysfunctions on each flight should not exceed the number of healthy passengers.

Rules of the present article do not apply to shipping sick (disabled) passengers by

aircrafts, which perform chartered flights.

Article 3.21 Accommodating passengers with physical dysfunctions in an aircraft

Passengers with physical dysfunctions and elderly passengers are accommodated in

aircrafts on seats defined for each type of the Carrier’s aircraft in accordance with the Carrier’s

current regulations. If such passenger has not been assigned a seat during booking, he/she is

assigned a seat during registration taking into account safety requirements. Passengers, whose

ability to move is limited due to medical, age-related or other reasons, may not be seated near

emergency exits.

When passengers with physical dysfunctions and their accompanying persons are

shipped, the Carrier reserves for them certain seats in an aircraft cabin. A passenger

accompanying a passenger with physical dysfunctions is granted a seat in the same seat block.

The Carrier must take into account specifics of shipping passengers of this category,

when choosing seats for them, since their seats:

- should not obstruct or prevent access to emergency exits;

- should be convenient for their boarding and exiting;

- should be comfortable for the passenger.

The accompanying individuals should get the seats near those, whom they accompany.

Principles of assigning seats:

The Carrier must follow the following criteria, when assigning seats to sick / disabled

passengers in an aircraft cabin:

a) Blind and deaf passengers accompanied by a guide dog should be assigned seats, near

which there is enough space to accommodate the dog, not far from an emergency exit, but so that

the access to it is not obstructed;

b) Passengers with restricted mobility should be accommodated so that they do not

impede exiting the aircraft, if prompt evacuation is necessary;


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c) If crutches, canes and other accessories for moving are kept in a designated area of the

passenger cabin, people, who use them, should be given seats in the immediate proximity, so

they could easily reach them upon demand;

d) Passengers with restricted mobility should be given seats, which give them as much

space as possible for their comfort or the maximum space they can get to avoid causing

discomfort to passengers in the seats next to them.

Limbs in cast should not obstruct aisles and access to emergency exits;

e) Passengers with conditions, which affect one part of their body (paresis, passengers

with prosthetic limbs, passengers with an arm or leg in cast, splints, retentions, etc.) should be

seated with the uninjured part to the aisle.

Article 3.22 Rendering services to disabled passengers and other passengers with

physical dysfunctions

When disabled passengers or passengers with other physical dysfunctions are shipped,

the Airlines or a service provider should render the following services at the airport free of

charge without any additional charges:

- meeting passengers at the place of arrival (stop of a public bus, parking lot) and helping

with movements around the airport, if the passengers announce their coming;

- submitting wheel chairs and (or) other means for movements around the airport;

- accompanying and helping with registration and baggage check in;

- accompanying and help with undergoing border, customs, sanitary and quarantine,

veterinary and phytosanitary control stipulated by legislation of the Russian Federation, as well

as during the pre-flight inspection;

- accompanying and help boarding the aircraft and getting to their seat, including

ambulifts in case of necessity for passengers, who cannot move on their own;

- taking a passenger seat aboard the aircraft on priority basis;

- meeting in the aircraft cabin at the destination airport after landing and accompanying

until the passenger is met by the meeting person or to a public bus stop or parking lot;

- helping the passengers disembark from the aircraft using wheel chairs and (or) ambulifts

after other passengers exit, including accompanying and help with moving their belongings, the

passengers took as carry-on items;

- accompanying and help with moving passengers around the airport building;

- submitting wheel chairs for temporary use to passengers, who are not able to move on

their own in case delivery to the airport or intermediary airport of the special means of transport

belonging to the passenger is delayed, they are lost or damaged during shipping by air;

- rendering help with taking guide dogs outside.

Such equipment or services are granted in accordance with the Airlines’ commercial

policy, government regulations, current rates and rules for applying them.

Passengers with physical dysfunctions may register for a flight, while they are at the

registration desk or at the airport’s first aid post. If during registration the Carrier sees a special

service code in a passenger’s flight coupon or in the registration system, it must check if

everything is ready to render assistance and ship passengers with disabilities. If it is found during


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registration that passengers with disabilities have not fulfilled all requirements to shipping this

passenger category, the Carrier must take all necessary steps to fulfill them. If the time and

circumstances preclude it, such passengers should either not be accepted for shipping or their

shipping should be postponed until they have fulfilled all the requirements.

The Carrier must ensure that wheel chairs are available at all stations to help passengers

board / disembark upon necessity. Passengers might also need them at the airport before a flight

or after arrival.

Passengers who intend to register their personal wheel chairs will be offered to choose

whether they want to use their own wheel chairs to get to the aircrafts or use the Airlines’ ones.

If they choose to use their own wheel chairs, personnel of the Airlines or the service agent

should accept the wheel chair at the boarding airport and put in into the aircraft baggage

compartment after all baggage has been placed to submit it to passengers, when they disembark

the aircraft right after the arrival. In this case, a wheel chair should be additionally marked

“Delivery at aircraft”. When a passenger chooses to use the Airlines’ wheel chair, personnel of

the Airlines or the service agent should check in the passenger’s wheel chair at the registration

desk at the departure airport and return it to the baggage claim section of the arrival terminal. In

this case, the Airlines / service provider should submit its own wheel chair to deliver a passenger

to / from the aircraft. A wheel chair with an accumulator battery should be shipped in

compliance with the applicable security requirements and must be checked in at the registration

desk.

A passenger is offered to be accompanied by personnel of the Airlines or the service

provider in all cases for undergoing pre-flight / after-flight inspection. Personnel of the Airlines

or the service provider should arrange control and accompany the passenger in accordance with

the booking notes. If no accompanying is ordered during booking, the service can be rendered

upon availability at the departure airport.

The Airlines must ensure narrow wheel chairs aboard the aircraft to help passengers with

restricted mobility move around the aircraft cabin.

Aircraft commander and the chief board attendant must be informed about any disabled

passengers aboard the aircraft, passengers accompanying them and any special arrangements for

them while they are aboard the aircraft.

Passengers with disabilities and passengers accompanying them should board separately

from other passengers.

If the Airlines is compelled to take passengers off the flight since it cannot give them a

seat for any reasons, passengers with disabilities and passengers accompanying them get the

priority right.

When the current safety rules, shipping rules or a passenger’s health condition require

that passengers with disabilities should be seated in a specific area of the aircraft cabin,

requirements of such rules prevail over wishes of the passenger.

Passengers with disabilities and passengers accompanying them should get individual

instructions about procedures in case of emergency situations and the aircraft plan before the

takeoff. Flight attendants are responsible for the individual instructions.


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Passengers with disabilities enter the aircraft accompanied by ground support personnel

immediately after he aircraft cabin is vacated.

In case of a necessity, the Airlines must organize assistance to passengers with

disabilities in receiving their baggage upon arrival and other necessary assistance.

Ground-based personnel of the Airlines or the service agent must ensure that the service

provider renders the accompanying services to a passenger (in accordance with booking notes) as

part of pre-flight or after-flight services.

The Airlines or any authorized party in charge of registering passengers with disabilities

must inform its land-based personnel at transit points and at the disembarkation airport about

passengers with disabilities aboard the aircraft and the necessity to render them special services.

Article 3.23 Shipping deportees, inadmissible passengers and passengers, who have

been administratively expelled outside the Russian Federation

Deportees should be shipped in accordance with requirements of state bodies for funds

from the federal budget.

The Carrier renders assistance in shipping deportees, inadmissible and guarded

passengers and is entitled to receive information about the reason for deportation, since the

Carrier is liable for and obliged to ensure safety for its passengers.

Deportees, inadmissible and guarded passengers should be registered for a flight on

priority basis upon requirements of state authorities. When shipping is executed, their booking

should include one of the following notes (INAD, DEPO, DEPU, DEPA). Passengers under

these categories fly economy class only.

Guarded passengers, deportees and inadmissible passengers should board under control

of employees of ground-based service in accordance with the procedure stipulated by

requirements of state authorities at the departure airport. Documents of the deportees and

inadmissible passengers should be submitted to the flight crew for the flight.

Deportees, inadmissible and guarded passengers, as well as the passengers accompanying

them should be seated at the aft of the aircraft. Passengers from these categories may not be

seated in aisles with emergency exits and near rescue equipment.

Guarded passengers, deportees and inadmissible passengers should exit an aircraft under

control of ground-based personnel after all other passengers have exited, unless otherwise

stipulated by requirements of state authorities of the arrival airport.

Article 3.23.1 Inadmissible passengers

Competent authorities should execute a “Statement of the denial of entry” in respect of

inadmissible passengers, who have arrived by a flight of JSC Aurora Airlines and are not

allowed to enter the country since they have no visa, their passport has expired, etc. or in respect

of which competent state authorities have made a decision to deny entrance into the country.

If the Carrier was compelled to pay or deposit any amount, pay a fine or submit a

financial security since a passenger has not complied with requirements of the applicable laws,

has not submitted documents necessary for travelling, has submitted forged documents or


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documents, which contain false information, he/she must reimburse to the Carrier the paid or

deposited amount and all expenses incurred in this regard upon the Carrier’s request.

Article 3.23.2 Deportees and guarded passengers

Deportees can be accepted for shipping only by flights of Aurora Airlines JSC without

stopovers.

Individuals, who have been ordered out of the country by state authorities due to

expiration of their registration term or visa, for political reasons or upon expiration of an

imprisonment term, may be accepted for shipping without accompanying parties.

Individuals, who have been deported from a country by state authorities pursuant to a

resolution to extradite an offender due to his/her involvement with a criminal event, a court trial

under which has not yet been conducted, may be accepted for shipping only if they are

accompanied by at least two employees of a competent state body (per one deportee), which act

as police officers, and only after the shipping is coordinated with competent authorities of the

respective states and the Carrier is notified about it.

To ensure flight safety, the Carrier is entitled to obtain information about the reasons for

ordering a deportee out of a country and to refuse to carry the deportee at its discretion.

State authorities of the country, which made the resolution to deport, pay for a deportee’s

flight.

Requirements to ensuring safety of guarded individuals are similar to requirements to

shipping deportees ordered out of a country pursuant to a resolution to extradite.

Article 3.24 Shipping diplomatic couriers

Diplomatic couriers are shipped in accordance with requirements of state authorities.

A diplomatic courier must have and submit upon the Carrier’s request documents

attesting his/her special powers as an officer accompanying special baggage (mail).

Diplomatic couriers board an aircraft:

- if diplomatic mail is kept in an aircraft cabin – before other passengers board;

- if diplomatic mail is kept in baggage compartments of an aircraft – after it has been

loaded and baggage compartment door has been locked.

Article 3.25. Shipping officials

The list of citizens, who are rendered services through a VIP-lounge for public officials

and delegations, should be endorsed by the federal body of executive power in charge of civil

aviation upon coordination with executive power bodies of the Russian Federation constituent

entities.

Public officials are rendered services at a departure, arrival, transit or transfer airport at

the airport’s designated premises – VIP-lounges for public officials and delegations (if any). The

requirements to implementing formalities during registration of public officials do not differ

from general requirements.

Public officials are rendered services at VIP-lounges pursuant to applications.


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A passenger must pay for services rendered at VIP-lounges for public officials and

delegations.

Public officials must arrive at the departure airport not later than the time, when

registration for the respective flight ends.

Passengers, who receive services through a VIP-lounge for public officials and

delegations, their carry-on items and checked in baggage should be delivered to an aircraft after

all other passengers separately from them.

Passengers, who are rendered services through a VIP-lounge for public officials and

delegations, leave the aircraft at the arrival airport and their baggage is discharged first.

When VIP passengers are rendered services, involved departments of the Carrier and a

service provider should be properly informed about a passenger of this category. Two types of

information are distinguished in this case:

- Preliminary, which is submitted by a booking center;

- Actual, which is submitted by a booking service for VIP passengers of the departure

airport immediately after the flight is commenced.

Preliminary information should be submitted to the following addresses:

- Departments in charge of services for VIP passengers of the departure airport;

- Departments in charge of services for VIP passengers of the arrival airport;

- Representative offices of the Carrier, by which flight the VIP passenger intends to

depart.

If a VIP passenger refuses to take a flight or changes his/her route, all departments, which

received the preliminary information, must be informed about it.

Actual information about a flight of VIP passengers should be submitted in a special

telegram; the following services must be informed as well:

- Departments in charge of services for VIP passengers of the arrival airport, if any transit

or transfer airports should be included into such passenger’s itinerary;

- Representative offices of the Carrier, which flight the VIP passenger intends to take.

Article 3.26 Shipping employees on duty of the state courier service of the Russian

Federation

Employees of the state courier service of Government of the Russian Federation are

issued passenger tickets on priority basis.

Passenger tickets of this service’s employees and the mail (correspondence) they ship

should be executed before passenger registration begins and on priority basis after passenger

registration has begun. Employees of the state courier service, their carry-on items and baggage

(except for the accompanied correspondence) should undergo pre-flight inspection according to

the regular procedure on priority basis.

Employees of the state courier service on duty may have weapons aboard an aircraft.

Aviation security service must inform commander of the aircraft through its chief flight attendant

about the seats taken by armed employees of the state courier service aboard the aircraft.

The Carrier must inform employees of the state courier service that they should not

interfere if any accidents occur aboard the aircraft, unless the aircraft commander asks them to.


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When mail (correspondence) of the state courier service of Government of the Russian

Federation is shipped, it should be located in passenger seats (maximum 75 kg on each seat) next

to the accompanying person or in a place convenient for their monitoring and paid for in

accordance with the stipulated procedure.

Employees of the state courier service of Government of the Russian Federation, who

carry mail (correspondence) should board an aircraft before the general boarding begins.

Employees of the state courier service of Government of the Russian Federation may stay

aboard an aircraft during intermediary stopovers and exchange the mail (correspondence) near

the aircraft.

Rules for shipping employees of other executive federal bodies and these bodies’ mail

(correspondence) may be stipulated by other regulation enacted by the executive federal body in

charge of civil aviation jointly (upon coordination) with interested executive federal bodies.

Article 3.27 Shipping transit and transfer passengers

The Carrier or its agent executing a passenger ticket for a transit or transfer passenger

along a shipping itinerary must:

- ensure booking of a transfer passenger’s shipping and its confirmation at all itinerary

legs, which enable the passenger to arrive on time to a transfer airport to undergo pre-flight

formalities in due time;

- inform a passenger about the procedure, which he/she must undergo at the transit or

transfer airport to ensure further shipping to the destination;

- inform passengers about requirements of state bodies at transit or transfer points in case

of international shipping.

The Carrier or its agent must inform a transfer passenger before he/she is registered and

his/her baggage is checked in at the airport of departure along an international itinerary:

- that the passenger’s baggage can be registered as transfer baggage to the destination

only if it does not contain goods, which must be declared in writing in accordance with customs

legislation of the Customs Union;

- about the terms, limitations and liability, which arise after the passenger and his/her

baggage are registered as transfer;

- that fulfilling requirements stipulated by the present rules do not exempt a transfer

passenger from complying with other requirements of customs legislation of the Customs Union

and legislation of the Russian Federation about customs.

If a flight connection is not longer than 24 hours, transfer baggage should be checked in

to the final destination or to a transfer point depending on the departure / transfer airport’s

facilities and on requirements of state authorities at the transfer point. If a passenger’s flight

connection is longer than 24 hours, his/her baggage should be checked in only to the transfer

point.

Services to transit / transfer passengers rendered when they are waiting for a flight

include:

- necessary assistance to passengers with their transit or transfer connection;


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- necessary assistance and accompanying passengers with physical dysfunctions, visual

and hearing disabilities (while they are undergoing formalities, helping them board, helping them

disembark and receive their baggage);

- issuing to business class passengers, members of Aeroflot Bonus program of Platinum

and Gold level a coupon to attend a VIP lounge;

- rendering services to passengers if they lose their connection: arranging baggage

storage, visa support, the opportunity to make two phone calls or send two email messages, baby

care room, compensations stipulated by rules and regulations of the international and Russian

legislation;

- finding an alternative itinerary, reissuing tickets, registering baggage.

Article 3.28 Shipping business class passengers

Business class passengers should register at a separate desk and be delivered aboard an

aircraft on priority basis separately from economy class passengers, but not after boarding of

public officials.

Baggage of business class passengers should be marked with additional tags “Business

Class” and loaded into an aircraft the last.

Business class passengers are offered to visit business lounge at an airport (if a contract

has been concluded). The Carrier informs a passenger about it during registration.

Business class passengers are offered seats in business class section aboard an aircraft

and special services.

Upon arrival, business class passengers disembark on priority basis separately from

economy class passengers, but not before public authorities disembark.

Baggage of business class passengers should be discharged and delivered to the arrival

lounge on priority basis.

Article 3.29 Shipping passengers with enhanced comfort

Voluntary upgrade to comfort class for economy class passengers during registration

This service is rendered at JSC Aurora Airline’s own regular flights, where comfort class

is available.

The service is offered only at the stage of registration for a flight at an airport subject to

availability of seats in the comfort class cabin.

The service can be registered and paid for at least 1 hour before the departure to ensure

prompt delivery of in-flight catering.

Upon availability at the airport, comfort class passengers are delivered to an aircraft by a

bus separately from economy class passengers.


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Section IV. Shipping baggage and carry-on items


Baggage of a passenger is accepted for shipping as a registered baggage and is shipped in

baggage and cargo compartments of an aircraft. Items held by a passenger are shipped in an

aircraft cabin as unregistered baggage (carry-on items).

Registered baggage of a passenger should be shipped in the same aircraft, in which the

passenger travels. If it is not possible, the Carrier should ship such baggage by the aircraft, which

performs the nearest flight to the passenger’s destination.

The Carrier is entitled to refuse to ship a passenger’s baggage if its weight, number of

coli, content, dimensions or packing do not comply with the Carrier’s rules.

Baggage of a passenger, who has not arrived for boarding into an aircraft after

registration (including baggage of a transit passenger, who has not arrived for boarding and

his/her carry-on items held in an aircraft cabin) must be removed from the aircraft.

Article 4.2 Free baggage allowance

A passenger is entitled to free shipping of his/her baggage in accordance with free

baggage allowance. The free baggage allowance, including items held by passengers (carry-on

items) is stipulated by the Carrier’s marketing depending on the aircraft type, booking class and

itinerary. The free baggage allowance cannot be less than ten kilograms per passenger.

The Carrier or its agent must inform a passenger about the free baggage allowance

stipulated for shipping, as well about the necessity to pay for oversized baggage or baggage,

which must be paid for.

If the free baggage allowance indicated in a passenger’s ticket is greater than the free

baggage allowance indicated by the Carrier, the Carrier is not entitled to decrease the free

baggage allowance indicated in the passenger’s ticket. If the free baggage allowance indicated in

a passenger’s ticket is smaller than that indicated by the Carrier, the Carrier is entitled to increase

it free of charge to that in force on the given itinerary.

Upon request of passengers travelling together with the same goal to the same destination

airport (point) or stopover airport (point) with the same flight (family members, persons

travelling together or on a business trip), the total sum of all such passengers’ free baggage

allowances should be made aggregate (by weight), when they conclude a contract of carriage.

If passengers travelling together with the same goal to the same destination airport (point)

or stopover airport (point) with the same flight (family members, persons travelling together or

on a business trip) conclude contracts of carriage, which do not provide for any free baggage

allowance, if they pay for the their baggage pursuant to the baggage rate stipulated by the

Carrier, the free baggage allowance (by weight) applicable to the baggage rate must be made

aggregate at such passengers’ request.

Weight of one coli of aggregate baggage must not exceed thirty kilograms and should be

accepted for shipping without any additional charges.

If weight of one coli of aggregate baggage exceeds thirty kilograms, such baggage should

be paid for in accordance with the stipulated rates.

Baggage should be registered individually for each passenger.


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In case of transfer shipping, the free baggage allowance should be stipulated in

accordance with the end-to-end free baggage allowance in force between the itinerary end points.

If no end-to-end free baggage allowance applies and different free baggage allowances

are in force at different legs of a transfer shipping, a passenger may ship his/her baggage for free

in accordance with the biggest of such free baggage allowances, including cases, when third

party carriers are involved with the shipping.

If a passenger is compelled to travel in a lower class, he/she is entitled to the free baggage

allowance in force for the service class he/she has paid for.

4.2.1 Free baggage allowance on time-share flights with Aeroflot PJSC

The following free baggage allowances (checked in baggage and carry-on items) are set

for time-share flights of Aurora Airlines JSC and Aeroflot PJSC under the carrier’s code SU:

Aircraft

type

Free baggage allowance (number of piece and weight) for checked in baggage and

carry-on items

Business class Economy class

Infants under

2 years old

without an

individual

seat

Checked

in

baggage

Carry-

on items Type of a rate

Checked

in

baggage

Carry-on

items

Checked in

baggage

А-319

2 pieces

up to 32

kilograms

each

1 piece

up to 15

kilogra

ms

Status rate group

2 pieces

23

kilograms

each 1 piece up 10

kilograms

1 piece up 10

kilograms

All other rates

1 piece up

to 23

kilograms

DHC-8

- - Status rate group

2 pieces

23

kilograms

each

1 piece 10

kilograms

each

- - All other rates

1 piece up

to 23

kilograms

The additional free baggage allowance is granted to:

1. Members of Aeroflot Bonus Platinum level – 2 pieces of checked in baggage in

addition to the regular free baggage allowance.


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2. Members of Aeroflot Bonus Gold and Silver level, members of Sky Team Elite and

Elite Plus passengers - 1 piece of checked in baggage in addition to the regular free baggage

allowance.

Size of one carry-on baggage coli should not exceed:

- Maximum length is 55 cm, maximum width is 40 cm, maximum height is 25 cm – on

flights by A-319 aircraft;

- Maximum length is 50 cm, maximum width is 32 cm, maximum height is 18 cm – on

flights by DHC-8 aircraft.

Size of one coli of checked in baggage shipped under free baggage allowance should not

exceed:

- 158 cm as the sum of three dimensions.

If total weight of a passenger’s baggage including carry-on items does not exceed 10

kilograms, number of coli is not limited.

Children under 12 years old are entitled to the same free baggage allowance, which

applies to adult passengers.

Free baggage allowance for infants (without a separate seat) equals one coli of total

weight not greater than 10 kilograms and the sum of three dimensions not greater than 115 cm

regardless of the service class.

To determine, if size and weight of a baggage exceeds the maximum requirements for

shipping in an aircraft cabin, gage posts and scales installed in the passenger registration area

should be used; the baggage should be checked for the second time at the boarding area.

In additional to the free baggage allowance, a passenger with physical dysfunctions may

ship a wheel chair and one more means of transportation such as a special purpose wheel chair

free of charge, if the passenger uses it. Wheel chairs are shipped in a baggage compartment, if

they cannot be safely located in an aircraft cabin.

A baby stroller with maximum dimensions 42 x 50 x 20 cm, which cannot be safely

located in an aircraft cabin on a shelf above the passenger seat or under the seat in front, should

be shipped in a baggage compartment of an aircraft as a checked in baggage in excess of the

minimum baggage allowance. A baby stroller should not be in an original wrapper and its weight

should not exceed 23 kilograms. The baby strolled should only be used to carry a child, who

travels with the subject passenger. The passenger may use the stroller before he/she boards an

aircraft. Baby strollers and wheel chairs must be submitted for loading into an aircraft’s baggage

compartment.

If a passenger travels under a different ticket at every itinerary leg, the free baggage

allowance corresponds to the allowance indicated in the ticket for every itinerary leg in

accordance with the applicable rates.

If the free baggage allowance is exceeded in respect of several categories, the applicable

rate will be the sum of the respective rates for excess baggage.

Heavy baggage (one coli of which is heavier than 30 kilograms, but not heavier than 50

kilograms) and oversized baggage (sum of three dimensions of its one coli exceeds 203 cm) may

be shipped only pursuant to preliminary coordination with the Carrier.


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4.2.2 Free baggage allowance at flights of Aurora Airlines PJSC

The following free baggage allowances (checked in baggage and carry-on items) are

fixed for flights of Aurora Airlines JSC under the Carrier’s code HZ:

Type of a

flight

Type of

an

aircraft

Type of a

rate

Free baggage allowance (number of pieces and weight) for checked

in baggage and carry-on items


Infants under

2 years old

without an

individual

seat

Checked

in

baggage

Carry-

on items

Checked in

baggage Carry-on items Baggage

International

A319 Free

baggage

allowance

2 pieces

up to 32

kilogra

ms each

1 piece

up to 15

kilogra

ms

2 pieces 23

kilograms

each

1 piece up 10

kilograms

1 piece up 10

kilograms

DHC-8

- - 1 piece 5

kilograms each

The rate

does not

include

baggage

- - not provided

for*

1 piece 5

kilograms each

Interdistrict

A319 Free

baggage

allowance

2 pieces

up to 32

kilogra

ms each

1 piece

up to 15

kilogra

ms

1 piece 23

kilograms

1 piece up 10

kilograms

DHC-8

- - 1 piece 5

kilograms each

The rate

does not

include

baggage

- - not provided

for*

1 piece 5

kilograms each

Inter-

regional DHC-8

Free

baggage

allowance

- 1 piece 23

kilograms

1 piece 5

kilograms each

Inter-

regional and

the flights

performed

by

DHC-6

Aircraft

DHC-6

Free

baggage

allowance - 1 piece up 10

kilograms

1 piece 5

kilograms each

- Is applicable to no return fares, which do not include free baggage allowance.


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Size of one piece of carry-one items should not exceed:

- 55 cm in length, 40 cm in width and 25 cm in height on flights performed by A-319

aircraft;

- 50 cm in length, 32 cm in width and 18 cm in height on flights performed by DHC-8

aircraft;

- 30 cm in length, 30 cm in width and 20 cm in height on flights performed by DHC-6

aircraft;

Size of one piece of checked in baggage should not exceed:

- sum of three dimensions should not exceed 158 cm on flights performed by A-319 and

DHC-8 aircrafts;

- sum of three dimensions should not exceed 115 cm on flights performed by DHC-6

aircraft.

4.2.3 Shipping special categories of baggage

All types of non-standard baggage (heavy, oversized baggage, animals, baggage, which

must be shipped in an aircraft cabin), as well as baggage with declared value should be shipped

pursuant to a preliminary coordination with the Carrier and registered, when the flight ticket is

booked or purchased. This service should be ordered at least 36 hours prior to the scheduled

departure.

Oversized and heavy baggage, service dogs, houseplants, domestic animals and birds

should be shipped based on their actual weight, dimensions and number of coli based on the

Carrier’s baggage rates regardless of other passenger’s belongings shipped as registered

baggage, except for a guide dog, which accompanies a blind passenger, wheel chairs, crutches,

canes, walking frames, rollator walkers used by disabled passengers and other passengers with

physical dysfunctions, as well as baby strollers used by passengers, which dimensions impede its

safe location in an aircraft cabin on a shelf under a passenger seat or under the seat in the front,

shipped free of charge.

Terms of shipping special (non-standard) baggage:

Special (non-standard) baggage Terms of shipping

Skiing equipment (one or several from the list

below):

- one coli (case) containing one pair of skis and

one pair of ski poles + 1 coli with 1 pair of ski

boots and a helmet;

- one coli (case) containing one snowboard +

one coli with one pair of boots and a helmet;

- one coli (case) containing 1 pair of water skis,

a case with 1 snowboard + 1 coli containing 1

pair of water skis (only on joint flights with

Aeroflot PJSC).

or

Is regarded as 1 coli and is included into the

free baggage allowance. The respective fee rate

for baggage shipped in excess of free baggage

allowance applies, if the sum of a passenger’s

baggage coli exceeds the sum indicated in

his/her ticket. Additional fee is required if

weight of the shipped equipment exceeds the

maximum weight for one baggage coli.


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A bicycle prepared for shipping in a proper

packing, which ensures its intactness during

shipping (a box, a case)

or

Equipment for golf packed in one container

(case)

or

Equipment for hockey consisting of one coli

(hockey bag) with hockey outfit and one coli

(case) containing 2 bandies

or

Fishing equipment packed in one container

(case) containing two fishing tackles and 1 set

of fishing otters

or

A surfing board, kitesurfing board,

wakesurfing board, windsurfing board of

diving equipment (only flights of Aurora

Airlines JSC).

Other sports equipment Is regarded as one coli and is included into free

baggage allowance.

The respective fee rate for baggage shipped in

excess of free baggage allowance applies, if

the sum of a passenger’s baggage coli exceeds

the sum indicated in his/her ticket and the total

weight of his/her baggage, including carry-on

items, exceeds 10 kilograms.

Besides, the additional fee is required, if the

size or weight of the equipment exceeds the

standard size or weight of one baggage coli.

Weapons and ammunition to it, which

constitute one baggage coli containing one

weapon piece (or one container designed for

shipping weapons, a container with several

pieces of weapons owned by one passenger)

and one coli with ammunition.

If weight of the weapons and ammunition to it

aggregated with weight of any other baggage

coli of the same passenger does not exceed the

free baggage allowance stipulated in p. 4.2.2 of

the present Rules, the weapons and

ammunition to it are regarded as one baggage

coli and no additional fee is required.

Gross weight of the ammunition should not

exceed 5 kilograms. Weapons and ammunition

should be shipped aboard an aircraft separately

from other baggage in accordance with the

procedure stipulated by legislation of the


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Russian Federation.

PETC (animals shipped in an aircraft cabin) Are not included into free baggage allowance.

Additional fee will be calculated in accordance

with the rate for the second baggage coli

regardless of the service class and the total

number of the passenger’s baggage coli,

including animals. Besides, the additional fee

is charged if the size or weight of an animal in

a cage exceed the standard weight and size of

one baggage coli.

*Fee for shipping animals by inter-regional

flights of Aurora Airlines JSC is charged based

on the actual weight of an animal including its

container (cage) in accordance with the rate in

the amount of 1% from Y rate per kilogram.

AVIH (animals shipped in an aircraft baggage

compartment)

Crutches, canes, walking frames, walking

rollators, wheel chairs, baby strollers, baby

cradles, guide dogs

For free, if the passenger uses these items

Article 4.3 Checked in baggage

A checked in baggage is baggage of a passenger, which the Carrier has accepted for

shipping, has assumed liability for its intactness and has issued a baggage tag.

A baggage tag is a document issued by a Carrier solely to make checked in baggage

identifiable.

Baggage of a passenger is accepted for shipping, when it is checked in at a departure

airport or at a different check in point. The Carrier or a service provider must issue to a

passenger a numbered baggage tag for each coli of checked in baggage. The baggage tag is

designed to identify baggage. In order to indicate special terms of shipping, an additional non-

numbered tag is attached to check in baggage.

Weight of one baggage coli should not exceed 50 kilograms.

Baggage of transfer passengers should be checked in to the final destination point

depending on terms of shipping. Baggage of transfer passengers must undergo pre-flight

inspection at intermediary airports before it is mixed with baggage of passengers, who begin

their trips at this airport.

The Carrier or the service provider must make a note in a paper-based ticket about the

number and weight of a checked-in baggage; the note is regarded as a receipt issued to a

passenger. In case of an electronic ticket, the note about the weight and number of baggage coli

should be introduced in the electronic format.

After the Carrier or the service provider has accepted baggage for shipping, it is liable for

intactness of the baggage and its packing.


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Starting the moment, when checked in baggage is submitted for shipping, and until it has

been re-delivered to the passenger, the passenger may access it only for the purposes of

identification or inspection by competent services.

The Carrier is entitled to check weight of the baggage shipped by a passenger at the

airport, where the passenger boards and (or) at the airport, where the passenger disembarks. If it

is found that a passenger ships baggage in excess of the fixed free baggage allowance indicated

in his/her ticket without the applicable fee, the Carrier is entitled to require that the respective

part of the baggage should be inspected.

Shipping baggage with declared value

A passenger is entitled to declare value of his/her checked in baggage. Value of the

checked in baggage should be declared for each coli separately.

A fee is charged for shipping a declared value baggage; amount of the fee is determined

by the Carrier. Declared value of the baggage should not exceed its actual value.

The fact that shipping a declared value baggage has been paid for should be attested with

a miscellaneous charge order or a receipt attesting payment for an oversized baggage. The issued

document should contain indication of the points, between which the passenger ships the

declared value baggage.

Article 4.4 Item kept by a passenger (carry-on items)

The carry-on items (brought by a passenger into a cabin) are a passenger’s baggage,

which the Carrier permits to ship in an aircraft cabin in excess of the free checked in baggage

allowance without an additional fee; such baggage should not exceed the free carry-on items

allowance and be marked “cabin baggage” or “carry-on items”. The passenger incurs liability for

intactness of this baggage.

Items, which do not contain items and substances prohibited for shipping in an aircraft

cabin, which weight and dimensions comply with those fixed by the Carrier, so they can be

safely accommodated in an aircraft cabin, can be accepted for shipping as carry-on items.

The stated free carry-on items allowances are fixed for the respective service classes (per

passenger) on regular flights of Aurora Airlines JSC:


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Aircraft type

Free carry-on items allowance (number of coli and weight) per

flight


Weight Size Weight Size

A-319 15

kilograms

length 55 cm

width 40 cm

height 25 cm

10 kilograms

length 55 cm

width 40 cm

height 25 cm

DHC-8

Code-share

flights with

Aeroflot

10 kilograms length 50 cm

width 32 cm

height 18 cm Own flights

of Aurora

Airlines

5 kilograms

DHC-6 - 5 kilograms

length 30 cm

width 30 cm

height 20 cm

Personal item is an item, which a passenger is entitled to ship in excess of the fixed free

baggage allowance free of charge, if it is held by the passenger and is not included into his/her

baggage. Among such things are:

- a backpack not heavier than 5 kilograms and not bigger than 80 cm (sum of its three

dimensions), a lady’s purse or a brief case, which may contain the following items:

- a bouquet of flowers;

- outer garments;

- baby formula to feed a baby during the flight;

- a suit in a garment bag;

- a baby carrier (a baby cradle, child restraints for children under two years old, a baby

stroller with dimensions not greater than 42 x 50 x20 cm) (if a child is shipped), which can be

safely located in an aircraft cabin on a shelf over a passenger seat or under the seat in the front)

otherwise, it should be submitted as checked in baggage free of charge). A child restraint for

installing onto a passenger seat certified for using in aircrafts equipped with safety belts may be

shipped, if a seat for a child has been paid for;

- medications and substances for special dietary needs in the amount needed for the

flight;

- crutches, canes, walking frames, rollators, a folding wheel chair, removable prosthetic

limbs (arms, legs), portable oxygen concentrator (with dimensions not greater than 55 x 40 x 20

cm) used by a passenger, which can be safely located in an aircraft cabin. A folding wheel chair

may be shipped in an aircraft cabin subject to availability of a sufficient space to accommodate it

safely, otherwise, it should be submitted as checked in baggage free of charge;


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- goods purchased from duty free stores at the airport packed in one sealed plastic bag;

the sum of its dimensions should not exceed 115 cm.

Important!

Children under two years old shipped without a separate seat are not entitled to a free

carry-on items allowance and the right to ship certain items in excess of the stated allowance free

of charge.

During registration and boarding, a passenger must submit his/her carry-on items for

weighing, including a backpack, a baby cradle and a baby stroller if a baby is shipped upon the

Carrier’s requirement.

Carry-on items, which exceed the Carrier’s free carry-on items allowance in weight or

dimensions, should be checked in by the passenger as required by terms of the concluded

contract of carriage by air.

Special terms of shipping certain items as carry-on items

At a passenger’s discretion, he/she may ship one of the following items as one of the

carry-on items in compliance with restrictions for the respective service classes in respect of

weight:

- One musical instrument, sum of which three dimensions does not exceed 135 cm;

- One guitar, sum of which three dimensions exceeds 135 cm, subject to preliminary

coordination through contact center, sales office of the Airlines or its official agent at least 36

hours prior to the scheduled flight (number of guitars accepted for shipping in an aircraft cabin is

limited);

- One lawn tennis racket / squash racket packed in a case;

- One badminton set consisting of two simple rackets and 3 birdies packed in a case.

If the stated items are shipped as carry-on items, the passenger is not allowed to ship

other carry-on items as well (except for the items, shipped in excess of the free allowance free of

charge).

A passenger must ensure intactness of carry-on items and items shipped in an aircraft

cabin in excess of the free allowance.

Carry-on items should be accommodated on a baggage shelf or under the seat in the front;

they should not obstruct emergency exits and aisles in an aircraft.

Article 4.5 Oversized baggage

A passenger must inform the Carrier or its agent in advance about the expected weight

and number of baggage coli in excess of the free baggage allowance; such baggage must be

booked indispensably. A passenger must pay for shipping his/her baggage in excess of the free

baggage allowance in accordance with the Carrier’s rate in force at the moment of payment. If a

passenger has submitted more baggage for shipping than what was coordinated with the Carrier

in advance and paid for, such baggage quantity may be accepted for shipping subject to available

space in the aircraft and only for a fee.


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The Carrier is entitled to limit shipping or refuse to ship baggage, which weight exceeds

the Carrier’s free baggage allowance, if such shipping has not been preliminarily coordinated

with the Carrier.

If a passenger has submitted baggage for shipping at the departure point, which weight

and number of coli was lower than what was booked and paid for in advance, the difference in

fee between the declared and actually submitted oversized baggage should be reimbursed in

accordance with the present rules. A passenger is entitled to decrease or increase weight and the

number of coli of the shipped baggage along the itinerary subject to the Carrier’s consent.

When oversized baggage is shipped, if the passenger has concluded a contract of carriage

by air, which stipulates for a free baggage allowance, the difference between the free baggage

allowance and the actual weight submitted for shipping should be paid for in accordance with the

baggage rates stipulated by the Carrier.

When oversized baggage is shipped, if the passenger has concluded a contract of carriage

by air, which does not stipulate for a free baggage allowance, shipping such baggage should be

paid for in accordance with the baggage rates stipulated by the Carrier.

If a passenger increases weight of the shipped baggage along his/her itinerary, he/she

must pay for shipping the baggage, which weight and dimensions exceed the fixed free baggage

allowance, which he/she has paid for. If a passenger decreases weight of the shipped baggage

along his/her itinerary, the Carrier will not recalculate the fee, which has been paid for the

baggage earlier.

When a passenger books a seat in an aircraft or purchases a passenger ticket, he/she must

inform the Carrier or its agent about shipping excess, heavy or oversized baggage.

Oversized baggage can be accepted for shipping, if size of an aircraft’s loading entrance

and its baggage and cargo compartment enable to load (discharge) it into (from) the aircraft and

accommodate it aboard the aircraft. This baggage must have handles to carry it and appliances to

secure it, when it is carried to an aircraft, from an aircraft and inside it. The Carrier is entitled to

refuse to accept oversized baggage for shipping.

If excess, heavy and (or) oversized baggage needs to be shipped by aircrafts of several

Carriers, the Carrier, which issued shipping documents for such baggage, should obtain consent

of the other Carriers to ship it.

Article 4.6 Shipping baggage in an aircraft cabin

A passenger’s baggage, which requires special security measures during shipping or

special terms of handling (fragile and breakable items, video and photo equipment, TV and radio

equipment, organizations and household devices, musical instruments, electronic and optical

devices, etc.) may be shipped in an aircraft cabin subject to the Carrier’s consent.

Baggage shipped in an aircraft cabin should be located in a separate passenger seat. If

baggage is shipped in a separate passenger seat, the passenger should pay for the separate

passenger seat for his/her baggage in accordance with the Carrier’s rules.

Weight of one baggage coli shipped in an aircraft cabin should not exceed eighty

kilograms and its dimensions should enable to put it into a separate passenger seat. Packing of a

baggage shipped in an aircraft cabin should enable to fasten it to the seat.


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Baggage shipped in an aircraft cabin should be delivered to the aircraft, brought into it,

accommodated in the aircraft cabin, removed from the aircraft cabin and delivered further by the

passenger, who carries this baggage.

Article 4.7 Diplomatic baggage (mail)

Diplomatic baggage should be shipped as required by legislation of the Russian

Federation and its international treaties.

Diplomatic baggage (mail) accompanied by a diplomatic courier may be shipped in an

aircraft cabin. It should be executed as a non-registered baggage (carry-on items) separately from

personal baggage of the diplomatic courier and may be located in a separate passenger seat.

Shipping diplomatic baggage (mail) should be paid for in accordance with the Carrier’s

rates published in booking systems.

Article 4.8 Requirements to contents of baggage / carry-on items

A limitation related to shipping fluids, gels and aerosols with passengers’ carry-on items

are in force in airports on the territory of the Russian Federation. This limitation applies to water

and other drinks, soups, syrups, creams, lotions and oils, perfumes, sprays, gels, including hair

and shower gels, content of canisters, including shave foam, other foams and deodorants, pastes,

including toothpastes, mixtures of fluids and solid substances, any other similar substances.

Passengers are allowed to bring the listed substances aboard with them, but only if they are

packed in containers, which volume does not exceed 100 ml. These containers should be put into

a transparent plastic bag 1 liter in total volume; each passenger is allowed to have only one such

plastic bag among his/her carry-on items. These plastic bags must be equipped with a zipper.

The following substances may be shipped as carry-on items in greater volumes than what

is stated above:

- baby formula, which a child needs during a flight;

- medications needed during a flight (the passenger should bear in mind that he/she will

be asked during an inspection to prove that these items are indeed necessary during the flight).

Items, which do not comply with these requirements, may not be accepted for shipping.

After passengers have undergone registration for a flight, passport control and pre-flight

inspection, they may buy drinks and perfume from duty free stores located at airports and aboard

aircrafts of Aurora Airlines JSC. Any purchased fluids and gels must be packed and sealed at

duty free stores or aboard an aircraft, if it is necessary. Seal of the packing is valid for 24 hours.

Fluids purchased from duty free stores at an airport or aboard an aircraft must be packed

in a reliably sealed plastic bag, which ensures that any access to the contents during the flight

can be identified and attests that it was purchased from a duty free store at an airport or aboard

an aircraft on the day (days) of the trip.

The following items may be carried by a passenger (personal belongings):

- a medical thermometer – one per passenger;

- a mercury-in-glass thermometer – one per passenger;

- a mercury manometer packed in an airproof container and sealed by the shipper;

- a disposable lighter – one per passenger;


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- dry ice to cool perishable foods – not more than 2 kg per passenger;

- 3% hydrogen peroxide - not greater than 100 ml per passenger;

- fluids, gels and aerosols regarded as non-hazardous in containers not greater than 100

ml (or an equivalent container in different units) packed in a reliably sealed plastic bag not

greater than 1 liter in volume – one plastic bag per passenger.

The following hazardous substances and items may not be shipped aboard an aircraft in

checked in baggage and carry-on items:

- magnetized materials;

- explosives and weapons;

- poisonous and toxic substances;

- highly flammable fluids;

- flammable solid substances;

- radioactive materials;

- compressed and liquefied gases;

- oxidizing substances and organic peroxides;

- toxic substances;

- caustic and corrosive substances.

Small capacity means of personal transportation operating on lithium batteries may not be

shipped as checked in baggage and carry-on items (self-balancing unicycle, segway/mini-

segway, hoverboard, gyroscooter). These devices may be shipped only if they are registered as

“hazardous cargo” in accordance with the procedure stipulated by the Airlines.

A detailed list of hazardous substances and items prohibited for shipping aboard an

aircraft by crew members and passengers is contained in Technical instructions for safe shipping

of hazardous cargo by air (Doc 9284 AN/905 ICAO).

Passengers may ship aboard an aircraft the following substances and items as checked in

baggage in baggage and cargo compartments of an aircraft with isolated access of passengers to

the baggage during the flight in compliance with all applicable requirements:

- crossbow, harpoon gun, sabre, sword, backsword, simitar, broadsword, epee, bayonet,

dagger, knife, ballistic knife, lock knife, imitation of any weapons;

- household knife (scissors) with a blade longer than 60 mm;

- alcoholic drinks, which contain more than 24 percent, but not more than 70 percent of

alcohol in containers not greater than 5 liters per passenger;

- fluids and alcohol drinks, which contain not greater than 24 percent of alcohol;

- aerosols designed for sports or household purposes, which emission valves are secured

with caps to rule out self-induced emission of the content in containers not greater than 0.5

kilograms or 500 ml – not greater than 2 kilograms or 2 liters per passenger.

Aurora Airlines JSC is may decide to introduce additional measures to ensure aviation

security at high hazard flights and for this purpose ban shipping the following items in an aircraft

cabin:

- corkscrews;

- needles for subcutaneous injections (unless a medical certificate is submitted, which

justifies the necessity to use them during a flight);


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- knitting needles;

- scissors with blades less than 60 mm;

- clasp-knives (without a lock), penknives with a blade less than 60 mm.

A passenger incurs liability for shipping in his/her baggage items, which are prohibited

for shipping or submitted for shipping in violation of requirements and terms of shipping

stipulated by the present Rules.

Article 4.9 Shipping weapons, ammunition and special means

Weapons, ammunition and special means (hereinafter referred to as weapons) should be

shipped as required by legislation of the Russian Federation and regulatory documents developed

on its basis by executive federal bodies, laws of other states and international treaties of the

Russian Federation.

Service weapons should be shipped in accordance with the instruction on procedure of

shipping weapons, ammunition, bullets and special means by civil aviation aircrafts submitted to

passengers for temporary storage for the period of a flight endorsed by order No. 120 dated

November 30, 1999 of Ministry of Transport of the Russian Federation and No. 971 of the

Ministry of Internal Affairs of the Russian Federation.

Transfer shipping of any types of weapons and ammunition is prohibited.

During a flight, a passenger is not allowed to have the following items in an aircraft

cabin:

- firearms, gas spray guns, pneumatic guns, bladed and mechanical weapons of all types;

- handguns, revolver guns, rifles, carbines and other firearms, gas spray guns, pneumatic

guns, electroshock weapons and imitations of them;

- any dummies and simulants of weapons (including toys);

- crossbows, harpoon guns, sabre, swords, backswords, simitars, broadswords, epees,

bayonets, daggers, dirks, stylets, knives: hunter’s, assault landing, trench, knives-bayonets,

ballistic knives and household knives regardless of their designated purpose;

- explosives, firing agents and items filled with them: any type of gunpowder in any

package and quantity, live ammunition (including small caliber ones), ammunition for gas spray

guns, percussion caps (hunter’s pistons), pyrotechnical devices, signal flares and target-

indicating flares, signal cartridges, landing flares, bomb technician’s matches, Bengal lights,

railway fireworks, triton, shimose, ammonal and other explosive substances, igniters, electrical

detonators, electric ignition units, detonating and fire conducting chords;

- Weapons of a passenger, who is authorized to store and carry it at the departure airport,

must be submitted to the Carrier for temporary storage for the period of a flight and redelivered

to the passenger at the end of a flight at the destination airport.

When weapons are shipped on the territory of Russia, a passenger must hold the

respective permit to store and carry it.

When weapons are imported / exported to / from the territory of Russia and shipped

through the territory of Russia, a passenger must hold a permit to import / export weapons issued

by a competent body of the Ministry of Internal Affairs.


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As provided by the Federal statute No. 150-ФЗ dated December 13, 1996 “On weapons”,

foreign citizens may import sports and hunting weapons to the territory of the Russian

Federation, if they hold an invitation from a legal entity, which holds a hunting license. Such

foreign citizen must have a contract for hunting with such legal entity or have an invitation to

take part in sports events and an applicable permit from the Ministry of Internal Affairs of the

Russian Federation. The stated weapon must be removed from the Russian territory within the

deadline stipulated by the contract or the invitation. To ensure personal safety, protect life and

health of other citizens and their property, weapons of foreign citizens of all kinds, types and

models cannot be accepted for shipping for the purposes of cargo forwarding or for other

purposes, unless otherwise stipulated by international treaties and agreements of the Russian

Federation.

Aurora Airlines JSC does not accept weapons for shipping on flights to China are

performed, since passengers are not allowed to ship weapons as checked in baggage by aircrafts

in China.

A passenger must inform about his/her intention to ship weapons as baggage, when

he/she books flights of Aurora Airlines JSC and registers for them.

A passenger, who ships weapons, must come for registration at least an hour and a half

before his/her flight. If the passenger fails to comply with these requirements, the Carrier is

entitled to refuse to accept the passenger’s weapons for shipping.

At the departure airport, weapons must be submitted for temporary storage for the period

of the flight and redelivered to its owners at the arrival airport.

An employee of the aviation security service should accept weapons for shipping, execute

the necessary documents, deliver it aboard an aircraft at the departure airport and re-deliver it at

the destination airport.

Weapons should be accepted from a passenger for temporary storage for the period of a

flight under a statement executed in three exemplars signed by the passenger, who owns the

weapons, and by an employee of the aviation security service. Besides the stated parties, the first

exemplar of the statement should be signed by the Carrier: this exemplar should remain at the

aviation security service of the departure airport, the second exemplar should be submitted to the

Carrier and the third exemplar should be submitted to the passenger and used to receive the

weapons at the destination airport. An employee of the aviation security service should inform a

passenger, who owns the weapons, about the procedure of receiving it at the destination airport.

Employees of the Federal Protective Service of the Russian Federation, State Courier

Service of Government of the Russian Federation, who hold an applicable individual travel order

and are on duty, as well as individuals in military service and employees of other paramilitary

organizations, who hold applicable individual travel orders and accompany escorted individuals

do not have to submit their weapons for temporary storage for the period of a flight.

Weapons of employees of the Federal Protective Service of the Russian Federation, State

Courier Service of Government of the Russian Federation, who are on duty, as well as

individuals in military service and employees of other paramilitary organizations, who hold

applicable individual travel orders and accompany escorted individuals should be shipped free of

charge.


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Service weapons of employees of authorized state bodies of the Russian Federation, who

are on duty, should be shipped free of charge, if such employee holds an individual travel order

and /or is on duty.

Weapons should be accepted for shipping only unloaded in the passenger’s case (case,

holster, special container, box, jacket), which complies with requirements to safety and ensures

intactness of the weapons. The weapons and ammunition to it should be held in different cases.

Weight of the shipped ammunition should not exceed 5 kg per passenger.

Pneumatic units, which muzzle energy exceeds 3 joules, are relegated to civil weapons

and should be shipped in accordance with the procedure stipulated for other weapons. Shipping

pneumatic weapons with muzzle energy exceeding 7.5 joules and caliber higher than 4.5 mm

requires a license to carry and store weapons.

Electroshock weapons and spark gap switches produced domestically should be shipped

in accordance with the procedure stipulated for other weapons. A passenger, who ships

electroshock weapons, should have a document with its technical characteristics available for

inspection by representatives of the Ministry of Internal Affairs to make sure that output

parameters of a device comply with current state standards of the Russian Federation. Turnover

of electroshock devices made outside Russia is prohibited; shipping them is prohibited likewise.

Weapons should be shipped packed in a locked or sealed metal box in an isolated

baggage or cargo compartment of an aircraft.

Long-barreled guns, which size (when it is disassembled) does not enable to put it in into

a standard locked or sealed metal box, should be shipped in isolated baggage or cargo

compartments of aircrafts in a passenger’s package sealed by aviation security service (special

container, jacket or case) compliant with safety requirements.

Weapons should be re-delivered to a passenger at a destination airport by an employee of

aviation security service against presentation of the third exemplar of the statement, a

passenger’s identification document and a license to carry weapons, import them to the territory

of the Russian Federation and export them from the territory of the Russian Federation.

Weapons, which have not been claimed by a passenger at a destination airport, should be

submitted to internal affairs bodies by an employee of the aviation security service.

Article 4.10 Shipping pets and pet birds

General provisions.

Aurora Airlines JSC accepts cats, dogs, birds and other pets (domesticated), as well as

service dogs from service dog units of executive federal bodies (hereinafter referred to as a

service dog) for shipping as a special non-standard baggage, which should be paid for in

accordance with special baggage rates (regardless of other items shipped by the passenger as

baggage). Additional fee is charged per each container in accordance with the Airlines’ rates.

Guide dogs, which accompany passengers with visual disabilities, are shipped free of

charge.

Cats, dogs, birds, monkeys and other primates, ferrets, lorises, lap-hedgehogs, mini-

rabbits, tamarins and other animals may be accepted for shipping, if they are tamed and


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domesticated (a passenger should submit a veterinary passport during registration to confirm that

his/her pet is tamed and domesticated).

The following animals may not be accepted as baggage for shipping in a passenger cabin

of an aircraft:

- arthopods (insects, arachnids, crustaceans, etc.);

- reptiles (tortoises, iguanas, geckos, chameleons, snakes, lizards, frogs);

- rodents (guinea pigs, rats, chinchillas, squirrels, ground squirrels, sandlances,

groundhogs, gophers, jerboas, etc.);

- fish and fish seeds, sea and river animals, which should be shipped in water;

- wild animals and birds, large predators and cattle (animals, which are not pets);

- sick animals/birds and animals/birds used in experiments;

- brachycephalic dogs (animals, who have a shortened foreface, a short or pinched face)

such as a bulldog (English, French, American), a pug dog, a Pekinese, a Shih Tzu, a boxer, a

griffon (Belgian, Brussels), Boston-terrier, Bordeaux dog, Japanese Chin (only on joint flights

with Aeroflot PJSC);

- animals, which weight with a container exceeds 50 kilograms.

Passengers should inquire an aviation cargo agent about the opportunity to ship animals,

which cannot be shipped as baggage.

An animal/bird can be shipped pursuant to preliminary settlement with Aurora Airlines

JSC at least 36 hours prior to the scheduled flight.

Notes: If an animal, which was not claimed when the passenger ticket was purchased, is

submitted for registration, the Airlines may refuse to ship such animal.

An animal or a bird may be shipped only by an adult passenger. A guide dog may

accompany a child older than 12 years old.

Passengers travelling with animals should register at the registration desk.

Animals / birds may be accepted for shipping, if they have a veterinary passport and a

confirmation from a veterinary control that the animal is healthy.

Notes: In case of flights within the Russian Federation, a passenger should submit a

statement from a veterinarian (or a note in a veterinarian passport), which entitles to ship the

animal (confirming that the animal has undergone clinical examination not earlier than 5 days

before the flight, that the animal is healthy and has been immunized) or a stamp of a

veterinarian control “release allowed” on a boarding pass.

In case of flights to Customs Union member countries, an international certificate of the

Customs Union is required (period of validity is 5 days from the day of issue).

In case of international flights (countries, which are not members of the Customs Union)

an international certificate in 5A form is required (period of validity for departure from the

Russian Federation equals 24 hours).


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An animal/bird can be accepted as registered baggage only after shipping oversized

baggage has been paid for. If an animal is shipped abroad, it must be chipped.

Animals / birds may be accepted for shipping both in a passenger cabin and in a baggage

compartment of an aircraft. Aggressive / fight dogs may be shipped only in a baggage

compartment.

The limitations related to weight / type of a dog do not apply to service and guide dogs.

A passenger’s request to ship an animal may be rejected if:

- shipping the animal has not been preliminarily coordinated or has not been approved;

- the type of a dog differs from what the passenger stated before and what was approved

for shipping;

- documents necessary for registration of an animal for a flight are missing;

- shipping an animal has not been paid for;

- the animal demonstrates aggressive or restless behavior;

-a cage does not comply with the requirements;

- it poses a threat to health and safety of other people or a threat of disruption to

passenger services aboard an aircraft.

As provided in a contract of shipping, the Airlines does not incur liability for bodily

damage, loss, delay, disease of death of an animal/bird in case the animal/bird is not allowed to

enter or travel through any country, state or territory, except for cases, when it results from

intentional misconduct or gross negligence of the Airlines.

Shipping tamed animals / birds in a passenger cabin of the Airlines.

Animals / birds may be shipped in a passenger cabin of the Airlines, if their weight

jointly with the weight of a cage / container does not exceed 8 kilograms. Dimensions of a rigid

container for shipping an animal in the aircraft cabin should not exceed 44 x 30 x 26 cm; sum of

dimensions of a small carrier case (enclosed type) should not exceed 126 cm. A passenger may

ship in a passenger cabin only one container; the container may contain several animals / birds of

the same type, if their total weight (including the cage) does not exceed 8 kilograms.

A container or a soft case must be spacious enough, have ventilation openings and a

reliable lock to rule out accidental opening. Bottom of a container or a soft case must be rigid,

waterproof and covered with a non-toxic absorbing material. Design of a container or a soft case

must rule out spilling of the absorbing material.

A cage for shipping a bird must be covered with compact fabric, which rules out

penetration of light into the cage. A cage must have a lock, which rules out accidental opening of

the cage during the flight.

When an animal is shipped in a passenger cabin, opening the container and / or taking the

animal out of it, as well as feeding the animal during the flight are prohibited.

Shipping animals / birds in a baggage compartment of an aircraft.

If weight of a container with an animal in it exceeds 8 kilograms, the animal should be

shipped in a baggage compartment. Weight of container with the animal in it, when it is shipped


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in a baggage compartment as a baggage, should not exceed 50 kilograms. If weight of the animal

with the container exceeds 50 kilograms, a contract for shipping cargo should be executed.

A passenger may ship several containers in a baggage compartment; one container should

accommodate only one animal/bird.

A container for shipping an animal/bird in a baggage compartment should be made of

impact-resistant rigid material.

Size of a container should enable an animal to stand up life-size, turn 360 degrees and lay

down in a natural position.

Bottom of such container should be solid, waterproof and covered with an absorbing non-

toxic material. Design of a container bottom must rule out spilling of absorbing material.

Roof of a container must be solid. Upper part of container walls must have ventilation

openings / grating to ensure air ingress.

Door of a container must be securely attached to the container to make it impossible for

an animal to knock it out. Size of a door mesh should not exceed 25 x 25 cm to make sure an

animal’s paws, nose or tail do not get stuck in it.

A container must be reliably locked to rule out accidental opening, opening by an animal

or unauthorized access to the animal during the flight.

Internal surface of a container must be smooth and rounded to make sure the animal does

not get injured during shipping.

A container must be equipped with handles to help lifting and carrying it.

If a container is equipped with wheels, they must be removed during shipping or set in a

fixed position to rule out rolling.

Aggressive / fight dogs may be shipped only in a baggage compartment in containers of a

fortified design:

- a container door must be made of smooth metal;

- the upper and the lower parts of a foldable container must be connected with metal bolts

and nuts.

Cages made of welded or wire netting may not be accepted for shipping.

Animals in a container, which does not comply with requirements of the Airlines, may

not be accepted for shipping in a baggage compartment.

Notes: If a passenger refuses shipping, the refuse is considered voluntary.

Peculiarities of shipping service dogs aboard an aircraft.

A service dog may be accepted for shipping in a passenger cabin as a special type of

registered baggage for a special baggage fee rate. A service dog should be shipped in a passenger

cabin with a muzzle, a collar and a lead.

To ship a service dog in a passenger cabin without a container, a passenger must submit a

document confirming that the service dog has undergone special training and a document

confirming that the passenger, who ships the service dog, is an employee of a service dog unit

within an executive federal body.


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Notes: If the necessary documents are not available, a dog may not be accepted for

shipping as a service dog. If a passenger refuses the shipping, the refuse is considered voluntary.

Peculiarities of shipping guide dogs aboard an aircraft.

A passenger with a visual disability may be shipped with a guide dog. A guide dog may

be accepted for shipping in a passenger cabin and shipped free of charge in excess of the

minimum carry-on items allowance.

To ship a guide dog in a passenger cabin without a container, a passenger must submit a

document, which confirms his/her disability and a document, which confirms that the dog has

undergone special training of a guide dog. A guide dog may be shipped in a passenger cabin in a

muzzle, a collar and a lead.

A passenger accompanied by a guide dog should register at a registration desk. A guide

dog may be accepted for shipping if it is clean; the guide dog should not pose a threat to sanitary

condition of a passenger cabin and may not be fed during a flight.

Special rules for importing animals are in force in a number of states. A passenger can

find detailed information about rules of importing animals into a destination country in advance

on the website of the Federal Service Administration for Veterinary and Phytosanitary

Surveillance or from call center employees:

- within Moscow – (495) 223-55-55 (24 hours);

- within Russia – 8-800-444-55-55 (free of charge).

Shipping animals (birds) in DHC-8 aircraft.

Shipping pets (cats, dogs, birds) in an aircraft of DHC-8 type in a passenger cabin or in a

baggage compartment is allowed only after preliminary coordination with a representative of the

Airlines in Vladivostok airport and the passenger’s consent to rules of shipping.

To ship an animal (bird) in an aircraft cabin, its weight, including weight of a container

(cage), should not exceed 8 kilograms; sum of a container’s (cage’s) dimensions should not

exceed 115 cm (55 cm in length, 40 cm in width, 20 cm in height).

To ship an animal (bird) in a baggage compartment, its weight, including weight of a

container (cage), should not exceed 50 kilograms; sum of a container’s (cage’s) dimensions

should not exceed 230 cm (90 cm in length, 60 cm in width, 80 cm in height).

Article 4.11 Packing baggage

Each baggage coli must have an intact packing, which ensures its intactness during

shipping and handling and rules out causing damage to passengers, crew members, third parties,

damaging an aircraft, other passengers’ baggage or other property.

Two or more items in separate packages may not be joined to make one coli.

A baggage, which packing has some sharp or sticking out elements, as well as the

baggage in a broken package, may not be accepted for shipping.

A baggage, which has some outer damages, which do not affect its intactness during

shipping and handling and cannot harm passengers, crew members, third parties, the aircraft,

other passengers’ baggage or other property, may be accepted for shipping as checked in


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baggage subject to the Carrier’s consent. In this case, the damage and its type should be

confirmed with the passenger’s signature.

The Carrier is entitled to refuse to accept a passenger’s baggage as checked in baggage, if

the baggage does not have a package, which ensures its intactness under regular handling

conditions.

Article 4.12 Delivering checked in baggage

Checked in baggage should be re-delivered at the airport, for shipping to which it was

accepted.

The Carrier must ensure that passengers are informed about the place, where baggage is

re-delivered at the destination airport, stopover airport or transfer airport, about the reason for

any delay in baggage delivery and ensure that it is re-delivered to passengers.

The period of waiting for the first baggage coli at an arrival lounge should not exceed 20

minutes; the period of waiting for the last baggage coli should not exceed 40 minutes.

Baggage of business class passengers, members of Aeroflot Bonus program of Silver,

Gold and Platinum levels and Sky Team alliance program of Elite and Elite Plus levels should be

delivered to the arrivals lounge on priority basis.

If baggage delivery (period of waiting) is delayed by longer than 15 minutes, passengers

should be informed at the baggage claim section about the reason for delay and when the

baggage is expected to be delivered.

Cages with animals should be delivered from an aircraft to the airport’s baggage claim

section and issued to their owners omitting the baggage conveyor belt. Cages with animals may

not be unloaded onto the baggage conveyor belt.

If a passenger is facing any difficulties receiving his/her baggage, he/she can ask

employees of the Airlines / service provider for help.

A passenger must receive his/her checked in baggage right after it has been submitted for

re-delivery based on a tear-off receipt of the numbered baggage tag.

If the ground-based personnel, which renders services to passengers in the baggage claim

section, has been informed in advance that a passenger’s baggage has not been loaded into the

aircraft, it should do the following not later than the time, when the first baggage coli is

delivered:

- inform a passenger about the necessity to address baggage tracing desk (through a local

announcement);

- explain to the passenger, why his/her baggage has not been delivered and the procedure

for obtaining it.

The Airlines or a service provider must take all necessary steps to find the baggage, if a

passenger has not received it after arrival to destination point, stopover or transfer point and has

declared in a written statement that the baggage has not arrived before leaving the baggage claim

section.

If baggage, which has been properly paid for by a passenger, has not been delivered to a

passenger at the Airline’s fault, it should be delivered to the destination, stopover or transfer

point at the Airline’s expense.


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At a passenger’s request, checked in baggage may be submitted at a departure / transfer /

transit or stopover airport, if delivering baggage at these airports is not prohibited by

international treaties of the Russian Federation, its regulation or legislation of the country, to /

from or through which territory baggage is shipped, as well as if delivering the baggage is

possible taking into account time and circumstances.

If a passenger cannot submit a tear-off coupon from a numbered baggage tag, the Carrier

may re-deliver baggage to such passenger, if he/she provides evidence of his/her rights to this

baggage.

Period of stay of a baggage in an arrivals lounge should not exceed 2 hours after the

aircraft lands. Baggage, which has not been claimed by a passenger, should be submitted to an

unclaimed baggage chamber of a temporary storage warehouse. Unclaimed baggage should be

submitted by the warehouse employee against presentation of the necessary documents by a

passenger.

Article 4.13 Storing and search for checked in baggage

Services related to prompt search for lost registered baggage or pursuant to a claim, if

baggage is damaged during shipping, are rendered at a special desk at the baggage claim section.

A passenger may send an inquiry about lodging a claim at the email address stated on the

Carrier’s website.

A passenger is entitled to demand that the damage caused by loss or damage to the

registered baggage should be reimbursed, if the registered baggage has not been found within 21

days after a statement informing that the baggage has not been received or damaged (spoilt)

during shipping has been submitted.

4.13.1 Search for an owner of a baggage

Baggage of a passenger may be kept at a destination airport for 2 days, including the day,

when the aircraft, which delivered it, arrived. The Carrier or a service provider should ensure

further storage of a baggage.

Expenses for storing baggage in excess of the free storage period should be reimbursed

by the passenger, who owns the baggage, in accordance with the procedure stipulated by Civil

Code of the Russian Federation and under the rates stipulated by the Carrier or service provider.

Storing baggage, which has not been delivered to the destination airport in due time as

provided by a passenger’s shipping document at the Carrier’s fault, should be covered by the

Carrier.

Baggage of a passenger, which bears no baggage tag, which owner has not been

identified, is considered undocumented baggage.

Baggage of a passenger, which has not been claimed within 6 months after delivery to a

destination airport, is considered unclaimed and should be sold or destroyed by the Carrier as

provided by legislation of the Russian Federation.

The Carrier or its authorized agent must take steps to find the passenger, who owns the

baggage, within the stipulated period of storage until the baggage may be sold as destroyed.


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If searching for an owner of a registered baggage has brought a result, the Airlines or its

agent must send to the owner a written notification about the necessity to receive it in accordance

with the procedure for receiving or delivering baggage.

Registered baggage should be kept for 6 months after its owner was sent a notification

about the necessity to receive it; if the owner of a registered baggage has not been found – after

the aircraft arrived at the airport. If a passenger has failed to receive a registered baggage within

the specified period, the baggage may be sold or destroyed in accordance with the procedure

stipulated by regulations of the Russian Federation.

A party, which submits a baggage coupon, is entitled to receive from the Carrier or its

authorized agent the money from selling unclaimed items minus expenses of the Carrier within 6

months after the coupon is delivered.

Carry-on items left or forgotten by a passenger aboard an aircraft should be kept at the

airport, where they are located, for 6 months after the aircraft arrives at the airport.

Upon expiration of six months after an aircraft arrives at the airport, carry-on items may

be sold or destroyed in accordance with the procedure stipulated by regulations of the Russian

Federation.

Perishable foods found in unclaimed or undocumented baggage should be destroyed, if

they deteriorate. The fact that they cannot be kept in a baggage any longer, should be

documented with a statement confirming the deterioration.

4.13.2 Search for a registered baggage

If the Carrier has not re-delivered to a passenger his/her registered baggage at the airport,

to which it should have been delivered according to the contract of carriage, the Airlines must

take necessary steps to find the registered baggage pursuant to the passenger’s written statement

executed based on the applicable shipping document.

To arrange search for a registered baggage, personnel must ask the passenger to execute

the applicable documents, inform him/her about the current terms for obtaining and delivering

the baggage, ask the passenger’s contact phone number and delivery address. The passenger

must be regularly updated, while the lost baggage is being searched for.

The Airlines should commence searching for the lost baggage immediately after the

passenger submits the statement informing that he/she has not received his/her baggage.

Personnel must inform the passenger about the procedure of searching for the baggage

and /or actions necessary to receive a compensation.

If the Carrier has not re-delivered to a passenger a registered baggage, which must

undergo customs clearance, at the airport, to which the baggage must be delivered according to

the contract of carriage by air, the Carrier must inform the passenger about actions, which he/she

should undertake as provided in customs legislation of the Russian Federation or legislation of

the country, to which territory the baggage must be delivered, in order for the baggage to be

delivered to the address indicated by the passenger.

If a registered baggage has not been found within 21 days after the statement that the

baggage had not been received was submitted, the passenger is entitled to demand that the

damage caused by loss of the registered baggage should be compensated.


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If the registered baggage has been found, the Carrier must notify its owner and ensure

that the found baggage is delivered to the airport (point) indicated by the passenger and, at the

passenger’s request, to the address indicated by him/her free of any additional charges.

Lost / additionally shipped baggage of business class passengers, members of Aeroflot

Bonus program of Silver, Gold and Platinum levels and members of Sky Team Alliance program

of Elite and Elite Plus levels must be delivered within the maximum of 12 hours after the

baggage arrives at the airport.

Article 4.13.3 Misplaced and undocumented baggage

If registered baggage arrives to an airport, the airport (point) indicated on the baggage

coupon should be different from the airport (point) to which baggage (misplaced baggage)

should have been sent according to the passenger’s contract of carriage, or registered baggage,

which arrived to an airport without a numbered baggage tag and was not claimed by a passenger

(undocumented baggage), the Carrier must find the owner of such baggage and ensure its storage

while the owner is being searched for.

In case of any inquiries regarding the baggage, the Carrier must ship the baggage in

accordance with the inquiry.

If undocumented baggage arrives to an airport, the Carrier must execute the respective

statement. Undocumented baggage should be weighed and opened; its contents should be

documented and sealed. The baggage must be opened by a commission organized by the Carrier

or a service provider.

If it is found that undocumented baggage corresponds to a baggage-related inquiry, the

baggage should be delivered in accordance with such inquiry.


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Section V. Shipping cargo


Cargo should be shipped by passenger and cargo aircrafts, which perform flights around

the territory of the Russian Federation and international shipping by air.

Cargo should be shipped by passenger aircrafts in accordance with the procedure for

additional loading.

Certain types of special cargo (perishable, dangerous, animals), as well as heavy and

oversized cargo should be accepted for shipping upon coordination with the Carrier in

accordance with the terms set forth in the present Rules and requirements of internal,

international and other regulatory documents.

Cargo should not change its chemical, physical or other properties, which might result in

deterioration or higher level of hazard during shipping.

Dimensions of cargo are limited to dimensions of a loading hatch and those of a baggage

and cargo compartments. The total weight of the shipped cargo should be limited to the

maximum permissible commercial load and (or) volume of cargo compartments of the used

aircrafts.

Shipped cargo must be inspected by aviation security service of the departure airport

using technical means of inspection.

Article 5.2 Air waybill

Cargo is shipped after the Carrier or its authorized agent executes an air waybill and the

shipper pays for the carriage, unless otherwise stipulated in additional agreements.

An air waybill should be executed in at least three original exemplars. However, there

might be at least five copies of an air waybill: to confirm receipt of the cargo, for the destination

airport, for the first Carrier, for the second Carrier and for an authorized agent of the Carrier.

A set of air waybills can contain additionally up to five copies, each of which must bear a

note stating that it is an additional copy and its number.

An air waybill should contain the following:

- rate, cost, type (nature) of the cargo;

- terms related to limitation of the Carrier’s liability in case of domestic and international

shipping of cargo for loss, shortage, damage or delay during shipping;

- obligations of the Carrier to deliver cargo accepted for shipping to a destination point

and submit it to the shipper, obligations of the shipper to pay for shipping the cargo;

- conditions, under which cargo submitted for shipping should be returned, consignee

should be changed, how cargo should be dealt with if it is not accepted by the consignee for any

reason;

- a requirement that the Carrier should notify a consignee about arrival of the cargo to the

destination point and obligations of the consignee to accept the cargo, when it is imported;

- applicable fines for failure to fulfill terms of the contract of carriage by air, obligations

to execute loss and damage certificates, obligations to make claims and apply other sanctions

stipulated by the current legislation;


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- obligations of a shipper related to shipping cargo by air, compliance with laws and other

regulatory documents of the state to (from, through) which cargo might be shipped;

- information about terms of shipping dangerous cargo by air.

Printed text on the front side of the air waybill (indication of the form, names of columns

and other information), as well the text overleaf must be in Russian and in English.

Information about limitations of the Carrier’s liability and terms of contract of carriage in

case of domestic carriage by air may be set forth overleaf the air waybill only in Russian or in

English in case of international shipping.

Article 5.3 Terms of accepting cargo for shipping

Cargo may be accepted for shipping on the following terms:

- after a shipper has submitted necessary documents stipulated by the current legislation

and other regulatory documents related to civil aviation, as well as the current Rules;

- dimensions of cargo must allow to load (unload) it conveniently into (from) an aircraft,

locate it in baggage and cargo compartments and fasten it;

- during shipping cargo must not pose a threat to passengers and crew members of the

aircraft, by which it is shipped, as well as baggage and other cargo shipped at the same time;

- cargo must be packed in intact tare or package (which ensures reliable fastening aboard

the aircraft and intactness during shipping) and marking;

- import (export) or transit / transfer from (to) the territory of a state must be permitted by

laws and rules of this state;

- cargo must be delivered to a departure airport taking into account the time needed for

handling, undergoing pre-flight procedures and complying with requirements related to border,

customs, immigration, sanitary, quarantine, veterinary, phytosanitary and other types of control.

Perishable cargo, hazardous cargo, animals and other special cargo may be accepted for

shipping, if shipping them is allowed by legislation of the Russian Federation and other states,

international documents related to civil aviation and other regulatory documents related to civil

aviation and the present Rules.

Cargo, which weight and dimensions exceed the current limitations, may be accepted for

shipping in accordance with the Carrier’s rules.

Article 5.4 Embargo in respect of cargo shipping

If official (authorized) state bodies declare introduction of embargo in respect of a certain

state or territory, the following procedure applies to shipping cargo by air:

The Carrier is entitled to introduce embargo, which will be effective from 00.00 of the

day, following the day, when the Carrier notified about introducing embargo. After embargo is

introduced, cargo regulated by it may not be accepted for shipping by the Carrier’s aircrafts;

Embargo may be introduced, changed or renounced by notifying the Carrier in writing;

Time, when introducing embargo was announced, should be expressed in GMT

(Greenwich Mean Time).


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Article 5.5 Weighing cargo

When cargo is accepted for shipping, the Carrier or a service provider must weigh cargo

in presence of the shipper and indicate the actual weight in the air waybill.

When oversized and (or) other OOG cargo is accepted for shipping, decisions may be

made based on its weight characteristics set forth in the shipper’s technical documents, which is

indicated in an air waybill.

The shipper incurs liability for veracity of submitted information about oversized and

other OOG cargo as provided in the current legislation.

The Carrier is entitled to check veracity of the information set forth in an air waybill.

Article 5.6 Requirements to packing and labeling cargo

Cargo shipped by air must have an intact tare and packing, which ensures reliable

fastening and intactness of cargo and does not cause harm to passengers, crew, the aircraft,

baggage and other cargo.

Tare or packing of the cargo must have clean outer surface, have no sharp edges,

projections or anything else, which might damage or contaminate the aircraft and its equipment,

baggage and other cargo. Tare or packing of cargo with declared value submitted for shipping

(except for personal effects of citizens) must be sealed by the shipper. Seals must be standard;

impression of numbers and letters must be legible.

A note must be made in an air waybill indicating that the cargo has been sealed, numbers

of the shipper’s seals and its declared value.

The Carrier is entitled to refuse to accept cargo, if its tare and (or) packing do not ensure

its intactness.

Packing of dangerous cargo submitted for shipping must comply with requirements of

Technical instructions for safe shipping of dangerous cargo by air of ICAO and Dangerous

Goods Regulations of IATA.

Heavy and (or) oversized cargo may be shipped without a package upon coordination

with the Carrier, if it is permitted by technical terms of their shipping.

Tare of oversized cargo must be calculated bearing in mind the load equal to weight of

the cargo plus overloading ratio stipulated for the specific type of an aircraft.

Each coli must bear transportation labels; special purpose cargo must bear special labels.

Transportation labels, except for notes made by the Carrier or a service provider, should be

applied before cargo is submitted for shipping. Notes must be clear, reliable and be put in easily

visible places.

Transportation labels must contain main and additional information notes and

manipulation signs.

Main notes must contain the following:

- Complete properly registered name of a consignee;

- Destination point (airport);

- Quantity of cargo coli and the number of the coli within the consignment;

- Additional notes must contain the following:

- complete properly registered name of the shipper;


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- name of the departure point (airport);

Information notes must contain the following:

- gross and net weight in kilograms;

- dimensions;

- volume of the cargo in cubic centimeters.

Note of the Carrier must contain information stated by the Carrier in the rules of shipping

by air.

Warning notes may be used, if the method of cargo handling cannot be explained using

manipulation signs.

If special types of cargo are shipped (hazardous, perishable, animals), additional labels

are required.

Article 5.7 Shipping light-weight cargo

Light-weight cargo is cargo, which weight is less than 167 kilograms per 1 cub.m. When

volume is determined, each coli of the given cargo is considered a rectangular prism. To

determine volume of a cargo coli, its greatest linear size should be multiplied: length (m), height

(m) and width (m).

Article 5.8 Shipping heavy and oversized cargo

A cargo coli, which weighs more than 80 kilograms, is considered heavy. The maximum

weight of one coli of heavy cargo allowed for shipping depends on the maximum permissible

unit loading onto the aircraft floor taking into account overloading ratio.

Cargo is considered oversized, if dimensions of its one coli exceed dimensions of loading

hatches and cargo compartments of passenger aircrafts, by which it is shipped.

The shipper must coordinate with the Carrier the option of shipping heavy and oversized

cargo, which requires special loading equipment.

The standard weight of cargo permitted for shipping by passenger aircrafts of the airlines

equals: 200 kilograms by direct flights, 150 kilograms by transfer flights.

Notes: Weight of one cargo coli on international passenger flights should not exceed 80

kilograms.

Heavy and oversized cargo must be packed in solid reliable tare with solid handles to

help move and load them. When dimensions are indicated, handles should be taken into account.

Tare of heavy cargo should be designed for load equal to weight of the cargo plus overloading

ratio.

To ensure safe loading of cargo and prevent its shifting inside an aircraft’s cargo

compartment, the shipper must make sure that special equipment for loading and fastening is

available (load balancers, belts, ropes, fittings, etc.).

Heavy and oversized cargo must be loaded so as to rule out causing any damage to an

aircraft structure or other cargo shipped at the same time.


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Article 5.9 Shipping perishable cargo

Perishable goods include the goods, which under regular conditions, i.e., without proper

cooling and maintaining the required temperature and humidity, might easily deteriorate, so

special conditions are indispensable during shipping.

Perishable cargo is divided into the following groups:

- plant products: fruit, berries, vegetables;

- animal products: meat of animals and birds, cooled and smoked fish, eggs, caviar;

- processed goods: butter, fats, frozen fruit and vegetables, sausages and cheese;

- live fish seeds, fish hatchlings, underyearlings;

- live plants, flowers, planting stock, bulbs, seeds;

- canned blood, vaccines, biological preparations.

Perishable goods may be accepted for shipping subject to booking cargo for the

respective flight of the Airlines.

Perishable goods may not be accepted for shipping as part of aggregated cargo, i.e.,

jointly with other types of cargo under the same air waybill.

Perishable goods may be accepted for shipping upon submission of documents by a

shipper (certificates, statements, etc.), which confirm that the cargo will not deteriorate during

shipping within the stipulated shipping period.

Documents confirming quality of the cargo must be issued by an authorized competent

body on the day, when the cargo is submitted for shipping, and submitted by the shipper

separately in respect of each consignment.

Perishable cargo submitted for shipping along with documents issued earlier than

required above, may not be accepted for shipping.

Documents confirming quality of perishable cargo must include indication of the duration

of shipping it by air. A Carrier is entitled to refuse to ship perishable cargo, if it cannot ensure its

delivery within the stated deadline.

Perishable cargo, which weighs 2 tons and more, should be shipped as required by

industry-specific regulatory documents and Carrier’s instructions. The necessity to have a cargo

escort and to seal all the cargo coli must be coordinated with the Carrier.

Article 5.10 Shipping living creatures

Living creatures may be accepted for shipping as cargo only in compliance with the

regulations stipulated by the present Rules, state-mandated arrangements of the departure,

transit, transfer and destination country and IATA recommendations “Live Animal Regulations”.

The shipper or its agent must preliminarily coordinate shipping an animal with the

Carrier.

Living creatures may be accepted for shipping after the shipper submits veterinary

permits (certificates) and permits of quarantine services in case of necessity.

A shipper must submit animal feeds, drinking water and tools for feeding and giving

water to living creatures during a flight, dunnage and fastening materials, veterinary first aid kit

and protective overgarment for the escorting person.


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The shipper must stock up sufficient food and water in case the aircraft is delayed on the

way unexpectedly.

When animals are shipped, the shipper must submit stalls, containers or cages for

shipping them.

Laboratory animals, which do not have contagious diseases, may be accepted for

shipping by passenger flights. Laboratory animals, which have contagious diseases, may not be

accepted for shipping.

A Carrier is entitled to refuse to ship animals and birds, if the shipper is not able to ensure

compliance with requirements of legislation of the Russian Federation and other states.

Article 5.11 Shipping dangerous cargo

Dangerous cargo includes substances, which might cause an explosion, fire, damages or

deterioration of an aircraft, its equipment, buildings and structures, cargo and baggage in airports

and aboard an aircraft, as well as cause injuries, poisoning, burns or radiation to people and

animals during shipping.

Dangerous cargo may be shipped by air in accordance with requirements of Technical

instructions for safe shipping of hazardous cargo by air of ICAO and Dangerous Goods

Regulations of IATA, international treaties of the Russian Federation, federal aviation rules and

the Airline’s Cargo Shipping Guidelines.

Each shipping of dangerous cargo must be coordinated with the Carrier. A permit for

shipping dangerous cargo is issued by a manager of an aviation enterprise or by a party

authorized by him/her (direction No, 195У dated May 6, 1991).

Shipper of a dangerous cargo or its agent must submit an inquiry to the Carrier’s officer

in charge before submitting such cargo. The inquiry should contain the following:

- Application of a shipper of the dangerous cargo issued in the name of the General

Director of the Airlines signed by the shipper;

- Declaration of a shipper of dangerous cargo issued in two exemplars filled in and signed

by an individual, who has undergone training in “Shipping dangerous cargo by air”. A valid

document confirming that the individual, who filled in the declaration, has undergone the

required training must be submitted.

- Material safety data sheet, which contains information about chemical and physical

properties of a substance. The MSDS must be certified with the manufacturer’s seal.

In order to rule out an error during accepting dangerous cargo for shipping, the Carrier

must use “Checklist for accepting dangerous cargo”.

The Airline’s officer in charge makes a decision to accept or refuse to accept dangerous

cargo for shipping and notify the shipper or its agent according to the Carrier’s rules.

In case of any doubts if an item or a substance may be accepted for shipping by air or

under what circumstances it can be accepted for shipping, the shipper or the Carrier must obtain

a consultation of a specialized institution.

Article 5.12 Shipping cargo with declared value

Cargo with declared value may be submitted for shipping by air.


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A shipper may submit for carriage any cargo with declared value, except for perishable

and dangerous cargo shipped under liability of escorting officers on behalf of the shipper

(consignee).

Declared value of a cargo should not exceed its fair value and must be attested by a

shipper with bills attached to an air waybill, price lists or other documents. If there is no

sufficient proof of the declared value, the Carrier is entitled to refuse to ship the valuable cargo.

Valuable cargo, which fair value does not exceed 1,000 USD in accordance with the

current exchange rate of Central bank of the Russian Federation on the day of payment, should

be accepted for shipping by the Carrier’s authorized agent without any special permit on the part

of the Carrier. Valuable cargo, which fair value exceeds 1,000 USD, may be accepted for

shipping subject to a special permit on the part of the Carrier.

The minimum size of valuable cargo is 15 x 10 x 5 cm; the maximum size should be

determined depending on the type of an aircraft, by which this cargo will be shipped.

To ship cargo with declared value, a shipper must submit to the Carrier or its agent in

charge of domestic flights a cargo specification or other necessary documents; in case of

international shipping it must submit a customs declaration, an export license, which permits to

export cargo outside the country, specification for the cargo and other documents required by

legislation of the country of departure, transit, transfer and destination.

When an air waybill is executed, cargo coli in a standard package with equal declared

value may be indicated as the total number of coli of total weight and total (summed up) declared

value. If coli with equal declared value are submitted for shipping in different packages, as well

as coli with different declared value, each coli should be indicated in a separate air waybill

indicating its weight and declared value.

Package of coli submitted for shipping as cargo with declared value must be sealed by the

shipper. Seals must be standard; impressions of numbers and letters must be legible.

Cargo with declared value and cargo without a declared value may not be included into

the same air waybill.

Coli of cargo with declared value may not be separated from the main consignment and

shipped under redirecting receipts.

Article 5.13 Shipping human / animal remains

Deceased people in coffins, mortuary urns and remains of animals in boxes, which ensure

compliance with safety requirements of sanitary standards, may be accepted for shipping by air.

Deceased people may be shipped by air, if the shipper submits a certificate of death

issued by a Civil Registry Office and a statement of healthcare bodies attesting that they see no

obstacles to shipping the human remains.

Remains of animals may be shipped, if the shipper submits a statement from veterinary

bodies.

As a rule, human remains are shipped with an escort. The escort must have a passenger

ticket. When human remains are shipped without an escort, the shipper must submit a guarantee

letter or ta elegram certified by a post office of the destination city containing a guarantee that

the cargo will be received at the destination point.


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The following may be accepted for shipping by air:

- metal coffins of wooden coffins with metal plating on the outside (boxes for animals)

properly sealed and placed into wooden boxes; the unoccupied space between a metal coffin and

a wooden box must be filled with sawdust, coal, peat or lime;

- mortuary urns – in boxes covered with dense fabric.

Coffins with deceased individuals and animal remains may be shipped by passenger

aircrafts only in baggage and cargo compartments isolated from passengers.

Coffins with deceased individuals and animal remains may not be shipped in a passenger

cabin.

Coffins with deceased individuals (animal remains) should be loaded into passenger

aircrafts before passengers board. At a destination airport, coffins with deceased individuals

(animal remains) should be unloaded after passengers disembark and their baggage is unloaded.

Fee is charged for shipping coffins with deceased individuals, animal remains and

mortuary urns in accordance with the rules for applying the Carrier’s rates.

Conducting any rituals / ceremonies while coffins with deceased individuals are loaded

into an aircraft and unloaded from it is prohibited.

Article 5.14 Shipping transfer cargo

Cargo for transfer shipping may be accepted only after the opportunity to ship it has been

coordinated with all airlines involved in shipping and with all reloading airports. A container for

such cargo must booked for the entire shipping itinerary.

When transfer cargo is shipped, the shipper or its agent must fulfill all requirements

related to border, customs, immigration, sanitary, quarantine, phytosanitary and other types of

control in compliance with legislation of the Russian Federation, as well as procedures for

submitting cargo from one aircraft to another.

When transfer cargo is accepted for shipping, the Carrier or its authorized agent should

execute an air waybill indicating all transfer airports.

The Carrier must deliver transfer cargo to a reloading airport well in advance before the

aircraft, which performs the transfer flight departs to be able to comply with all administrative

formalities and procedures related to submitting cargo from one aircraft to another.

Transfer cargo should be shipped by air in compliance with requirements of state

authorities of the countries, through which territory such cargo is shipped.

Transfer cargo, which was delivered to a reloading airport in a package, which cannot

ensure its intactness during further shipping, must be repacked by the Carrier, which transfers the

cargo. Transfer cargo may be shipped further after defects of packing have been eliminated and

the air waybill has been reissued based on the actual weight, as well as the respective statement

attached to the shipping document.

Transfer cargo, mail and onboard resources of an aircraft must undergo pre-flight

inspection at intermediary airports before they are mixed with inspected cargo, mail and onboard

resources, for which this airport is the initial airport.


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Article 5.15 Loading and unloading cargo

As a rule, cargo is loaded into an aircraft and unloaded from an aircraft by a Carrier or a

service provider. In certain cases, the Carrier is entitled to accept cargo for shipping on terms of

its loading (unloading) into (from) an aircraft by the shipper or the consignee upon coordination

with an executive federal body regulating civil aviation. Cargo should be loaded and unloaded by

a shipper (a consignee) and using its resources at the instruction and under the control of the

Carrier or its authorized agent.

The Carrier is entitled to demand that the shipper (consignee) should use the necessary

appliances, equipment and fastening materials to load (unload) oversized and heavy cargo.

Article 5.16 Release of cargo at the destination point

Shipping cargo is considered performed after it has been submitted to a consignee in

compliance with the terms indicated in an air waybill or after cargo has been submitted to a

service provider in compliance with the established procedures.

The Carrier must ensure that a consignee is notified about arrival of a cargo consigned to

it on its own or through third parties at least 12 hours after the aircraft arrives to the destination

point.

A consignee must accept and remove the arrived cargo consigned to it in due time. Cargo

should be issued to a consignee or a party authorized by it indicated in an air waybill at a

destination point.

When cargo is issued, the Carrier must check the number or coli and weight of the arrived

cargo at the consignee’s request and indicate the weight in an air waybill.

Submission of cargo to a customs institution or a different state body at its request or in

absence of a consignee is considered submission to a consignee, if the Carrier or its service

provider submits to the consignee (the shipper) documents confirming such submission.

If tare, package or the shipper’s seals are found damaged, which might affect condition of

the cargo, the Carrier must open and check all damaged coli based on packing lists, proforma-

invoices and the shipper’s documents in presence of a police officer and a consignee.

The shipper is entitled to refuse to receive a damaged or deteriorated cargo, if it is found

that its quality has changed so as to rule out the ability to use it for the initial intended purpose

completely or partially.

A consignee must pay all required fees and charges, including fees, which have not been

charged from the shipper, when the cargo was accepted for shipping and accept the cargo from

the Carrier or a service provider. Amount of the fees and charges is determined by the Carrier.

Article 5.17 Storage and sale of cargo

A Carrier or a service provider must ensure proper storage of cargo, which has arrived to

a destination airport, until it is submitted to a consignee or to a state body (upon a request) within

the stipulated period of storage. Period, procedure of storage and the fee charged for storing

cargo should be charged in accordance with the current legislation.


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Period of free storage of cargo, which has been brought with the Airlines’ flights, is 24

hours.

If a consignee has not claimed an arrived cargo upon expiration of ten days after a

notification about arrival of the cargo was received, the Carrier must submit a notification to the

shipper that it needs to receive the cargo.

If a cargo has not been claimed upon expiration of ten days after a notification about the

necessity to receive it was submitted or if a consignee has refused to receive it, the Carrier must

notify the shipper that the cargo has not been received. The notification must contain a warning

that the cargo might be sold or destroyed, if the shipper gives no instructions within the deadline

indicated in the notification.

If the shipper gives no instructions within thirty days after the notification that the cargo

has not been received was submitted or if the received instructions cannot be fulfilled, the cargo

should be declared unclaimed and may be sold or destroyed in accordance with the stipulated

procedure.

Cargo, which has arrived to a destination airport without any documents and (or) without

proper labels, should be kept at the destination airport until its appurtenance is ascertained, but

not longer than 60 days after the aircraft, which delivered the cargo, arrived to the airport. The

Carrier or a service provider must take necessary steps to ascertain appurtenance of the cargo and

submit it to a consignee.

Cargo, which has not been received within the deadline stipulated by the Carrier or a

contract of carriage, is considered unclaimed and should be sold in accordance with the

procedure stipulated by legislation of the Russian Federation.

The following cargo must be sold:

- cargo, which is declared unclaimed, which period of storage has expired;

- cargo, which appurtenance has not been ascertained within the period of its storage

(undocumented cargo);

- damaged cargo, further shipping of which has been declared impossible or inexpedient.

The Carrier or a service provider must inform a shipper / a consignee about its decision to

sell the cargo as far as it is possible.

The Carrier or a service provider may sell cargo without waiting for a decision of the

shipper, if delay with selling it might result in its deterioration or make using it for the intended

purpose impossible. The Carrier must inform the shipper and the consignee about selling the

cargo.

Article 5.18 Disposal of cargo

A shipper is entitled to do the following in accordance with the procedure stipulated by

the present Rules:

- return a cargo submitted for shipping before it has been shipped;

- change the consignee in an air waybill before the cargo has been submitted to the party

authorized to receive it;

- dispose of the cargo if it has not been accepted by a consignee or if it cannot be issued

to a consignee.


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Instructions of the shipper related to shipping cargo are mandatory, except for cases,

when fulfilling them might cause harm to the Carrier or other parties.

If complying with the shipper’s instructions is not possible, the Carrier is entitled to

refuse to fulfill them and must immediately send a notification to a shipper informing that an

instruction cannot be fulfilled.

Cargo can be disposed of after the Carrier is submitted an original air waybill. All

instructions of a shipper related to disposing of cargo should be executed in writing.

Expenses related to disposing of cargo should be reimbursed by a shipper, except for

cases, when disposal of cargo is necessitated by the Carrier’s breach of the contract of carriage.

A shipper is entitled to dispose of cargo before it is received by a consignee or before a

consignee performs any actions, which prove claiming the cargo. If a consignee fails to accept a

cargo or if a cargo cannot be submitted to a consignee, a shipper must dispose of it.


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Section VI. Administrative formalities


Passport, customs and other rules stipulated by legislation of the Russian Federation

apply to individuals arriving to the Russian Federation, leaving the Russian Federation, having

transit / transfer flights through the Russian Federation, as well as to baggage and cargo imported

into Russian Federation and exported from it.

A passenger, a shipper (a consignee) must comply with laws and rules of state authorities

of the country to (from) or through which territory the passenger, baggage or cargo are shipped

related to aviation security, customs, sanitary, quarantine, immigration, veterinary,

phytosanitary, currency and other types of control.

During border, customs, sanitary, quarantine, veterinary, phytosanitary and other types of

control a passenger and a shipper (consignee) must fulfill requirements of state control bodies.

A passenger (a shipper) must submit entrance / exit, medical and other documents

stipulated by competent state bodies of the countries to (from) or through which territory a

passenger, baggage and cargo are shipped at Border Inspection Posts.

Regulating relations between competent state bodies and a passenger or a shipper (a

consignee) arising due to international shipping of a passenger, baggage and cargo is the

exclusive competency of the passenger or a shipper (a consignee) and is not the Carrier’s

obligation.

The Carrier is not liable for availability, veracity and correctness of documents, which

must be submitted in case of shipping a passenger, baggage and cargo, issued by competent state

bodies.

The Carrier is entitled to refuse to ship by air a passenger, baggage or cargo, if documents

for such shipping have not been submitted by a passenger or a shipper in full scope or are

executed incorrectly.

The Carrier does not incur any liability to a passenger or a shipper (a consignee) for

expenses incurred by the latter due to failure to comply with requirements of state control bodies

related to shipping passengers, baggage and cargo.

The Carrier does not incur any liability in case a passenger is late for a flight due to

undergoing border, customs, sanitary, quarantine, veterinary, phytosanitary or other types of

control.

Article 6.2 Paying fines and other expenses

If competent state bodies require that the Carrier must return a passenger, who has been

denied entrance to a destination country, transfer or transit through it, to the departure airport or

a different airport, the passenger or the organization, which executed an invitation for him/her,

must pay for the return trip.

The passenger must also reimburse other Carrier’s expenses (paying a fine, submitting a

deposit) incurred due to the refuse to grant the passenger access to the country of destination,

transfer or transit.

The Carrier is entitled to demand reimbursement and use any amounts deposited by the

passenger or the organization, which bought his/her ticket or any other amounts paid by the


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passenger or such organization at the Carrier’s disposal to cover the applicable rates and all

expenses related to deporting the passenger pursuant to a request of competent authorities.


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Section VII. Insurance

Article 7.1 Insuring liability of a Carrier to passengers of an aircraft

A passenger of an aircraft must have personal insurance against accidents for the period

of shipping by air. The Carrier must obtain compulsory insurance of its liability for damage

caused to life and health of an aircraft’s passengers, as well as for loss, shortage or damage

(contamination) to passengers’ baggage and carry-on items.

Mandatory personal insurance of an aircraft’s passengers must be obtained by concluding

contracts between the Carrier and an insurer, which holds a license for this type of compulsory

insurance, in accordance with the procedure and on the terms stipulated by legislation of the

Russian Federation.

The amount of an insurance installment should be included into the cost of a passenger

ticket and charged from a passenger, when a shipping document is sold.

A passenger of an aircraft, who is entitled to a free shipping by air in the Russian

Federation, must get compulsory personal insurance against accidents free of charge.

The insured amount per each passenger of an aircraft stipulated by a life and health

passenger insurance agreement should be determined based on nature and degree of health

damage as provided by standards stipulated by Government of the Russian Federation. Amount

of the stated compensation may not exceed two million rules.

The insured amount stipulated by a registered baggage / cargo insurance agreement

should be fixed in the amount of their value, but not greater than six hundred rubles per one

kilogram of baggage or cargo.

The insured amount stipulated by a registered carry-on items insurance agreement should

be fixed in the amount of their value; if their value cannot be ascertained – not greater than

eleven thousand rubles.

In case of international flights, the insured amount under the Carrier’s liability insurance

to passengers of an aircraft, including liability for loss, shortage or damage (contamination) of

baggage, as well as passengers’ carry-on items should not be lower than the amount stipulated by

an international treaty of the Russian Federation or legislation of the respective foreign state.

In case of an accident, the insured amount under compulsory personal insurance of a

passenger should be paid regardless of any payments to insured parties or their heirs due to the

same event for different grounds stipulated by legislation of the Russian Federation.

The Carrier must execute a statement pursuant to every accident occurred to an insured

passenger during shipping: its first exemplar should be handed to the insured party, its

representative or heirs. The Carrier must send to an insurer a copy of such statement pursuant to

its written request within 20 days after the respective request was received.

Article 7.2 Mandatory insurance of the Carrier’s liability to a shipper (owner of a

cargo)

The Carrier must insure its liability to a shipper (owner of a cargo) for loss, shortage or

damage (contamination) to cargo; the insured amount must not be lower than two minimum

labor compensation rates stipulated by federal laws in force at the moment, when an air waybill

was submitted, per each kilogram of cargo.


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Section VIII. Refund of an unperformed flight


If a flight has not been performed at the Carrier’s fault, as well as if a passenger is forced

to refuse to take a flight or refuses to take it voluntarily (a shipper is forced to refuse to ship a

cargo or refuses to ship it voluntarily), The Carrier must return the amounts under the unused

shipping document. The refund should be made in accordance with the present Rules, rules for

applying the Carrier’s rates and other applicable internal rules and technologies of the Carrier.

Rules for refunding an air travel ticket.

A refund can be forced and voluntary.

A refund is considered forced in the following cases:

- a flight indicated in the ticket is cancelled or delayed, is not performed according to the

schedule, flight connection is not ensured (in case of a consolidated shipping);

- the Carrier changes shipping itinerary to ensure flight safety and / or aviation security,

as well as at a request of state bodies in accordance with their level of authority;

- if shipping of a passenger has failed, since he/she could not be given a seat for the flight

and the date indicated in the ticket;

- failure to offer to a passenger services in accordance with the service class indicated in

the ticket;

- failed shipping of a passenger by air caused by a passenger’s delay at an airport due to

duration of his/her inspection, if no prohibited items and substances have been found during the

personal inspection;

- diseases of a passenger or his/her family member or a close relative travelling with

him/her in an aircraft, which is confirmed by medical documents, or death of his/her family

member or a close relative, which is confirmed with documents; the Carrier must be notified

about it before the end of the period for registering passengers for the flight indicated in the

ticket stipulated in p. 81 of the present Rules;

- the ticket was issued incorrectly by the Carrier or its authorized agent;

- shipping an animal in a baggage compartment confirmed earlier turned to be impossible

for technical reasons.

Family members are spouses, parents and children (adoption parents and adopted

children); close relatives are grandparents and grandchildren, siblings and half-siblings.

If a passenger dies, cost of his/her ticket and tickets of passengers, who accompanied

him, should be reimbursed in full.

A refuse to take a flight in other cases not covered by the present list is considered a

voluntary refuse.

In case of a forced refund under an unused ticket, the entire amount paid for the shipping

should be refunded.

In case of a forced refund of a partially used ticket, half of the amount paid for the

shipping should be refunded.

In case of an unused ticket, the paid rate is subject to refund minus the amount of a fine,

if it is stipulated by rules of applying the rate.


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If a ticket is partially used, the difference between the paid rate (unless otherwise

stipulated by rules of the rate application) in respect of the performed part of the shipping

calculated based on the actual itinerary using the data in force on the date, when the initial

shipping began, taking into account the date of sale (in accordance with the exchange rate on the

day, when the ticket was paid for) in the booking class not lower than the class indicated in the

ticket and the fine, if it is stipulated by rules of applying the rate.

Reissued tickets should be refunded based on the following scheme:

- if shipping has not begun (tickets have not been used), a fine should be withheld in

accordance with rules of the rate, under which the new ticket was issued (if any), and a non-

refundable amount from the initial ticket should be deducted;

- if shipping has begun (a ticket has been partially used), cost of used shipping should be

deducted (if the rate is not indicated, the regular rate should be used), as well as the fine based on

the rules of rate application under the new ticket (if any) and the non-refundable amount from

the initial tickets.

The non-refundable amount is a fine stipulated by the rate, which would have been

withheld on the same day and time, if the initial ticket was refunded and not reissued. Any

amounts under used or partially used ticket should be refunded in accordance with the following

provisions:

- refund (voluntary and forced) should be made by the office, which sold the ticket during

its period of validity (including special rates), but not later than during 30 days after its period of

validity expires, unless rules of the rate application stipulate for different refund deadlines;

- amounts may be refunded against presentation of an identification document to the

individual indicated in the ticket or the individual, who holds a legitimate power of attorney from

the passenger entitled to receive the monetary assets;

- a paper-based ticket may be refunded only against presentation by a passenger of all

unused flight coupons and a passenger coupon (ticket jacket).

If the order of taking flights is violated, the refund should be made taking into account the

rate calculated based on the actually performed itinerary.


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Section IX. Rights of a Carrier, a passenger, a consignor

Article 9.1 The Carrier’s rights

The Carrier is entitled to cancel, delay or reschedule a flight of an aircraft to a different

time, change itinerary stipulated by the flight plan, change the point of landing and the type /

modification of the aircraft, change passengers’ seats in an aircraft cabin without a warning, if

such actions are necessary to ensure flight safety and aviation security, as well as pursuant to a

request of competent state bodies in accordance with their level of authority.

The Carrier may rescind a passenger’s contract of carriage by air or a contract of cargo

shipping unilaterally in the following cases:

a) a passenger, an owner of the cargo or a shipper violates passport, customs, sanitary and

other requirements stipulated by legislation of the Russian Federation related to shipping by air,

as well as the rules introduced by competent bodies of the state of departure, destination or

transit;

b) a passenger, an owner of the cargo or a shipper refuses to comply with requirements of

federal aviation rules and the present Rules;

c) if health condition of a passenger of an aircraft requires special conditions of shipping

by air or threatens safety of the passenger or other parties, which is confirmed with medical

documents, or disrupts public order and creates unsurmountable inconveniences to other parties;

d) a passenger of an aircraft refuses to pay for shipping his/her baggage in the amount

and on the terms stipulated by his/her contract of carriage;

e) a passenger of an aircraft refuses to pay for shipping a child travelling with him/her,

except for cases stipulated in subparagraph 3, p. 2, art. 106 of Air Code of the Russian

Federation;

f) a passenger of an aircraft has violated rules of conduct aboard an aircraft, thus creating

a threat to safety of an aircraft or a threat to life and health of other parties, as well as if a

passenger of an aircraft fails to comply with instructions of the aircraft commander given as

provided in art. 58 of Air Code of the Russian Federation;

g) if any prohibited items or substances are found among a passenger’s carry-on items or

baggage.

If a contract of carriage by air of a passenger or cargo is terminated at the Carrier’s

initiative, the passenger or the shipper should be refunded the amount he/she/it paid for the

unused flight as provided by the Carrier’s rules for rates application, except for the cases

stipulated by the Carrier’s rules.

Article 9.2 Rights of a passenger and a consignor

Rights of a passenger and a consignor are determined by a contract of carriage of a

passenger or a cargo included into shipping documents, as well as by the present Rules.

A passenger is entitled to rescind a contract of carriage by air unilaterally and refuse the

shipping at the initial airport, transit airport or transfer airport and notify the Carrier about it.

A passenger, who has voluntarily refused the shipping, may get a refund of the shipping

he paid for earlier, but did not use as provided by the Carrier’s rules of rates application.


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If a passenger is forced to refuse the shipping, the Carrier must send the passenger

(cargo) by the nearest flight to the destination point indicated in the passenger’s shipping

document subject to his/her/its consent or refund to the passenger cost of the shipping or of its

unused part without deducting the duty.

A passenger’s refuse is considered forced in the following cases:

- a flight indicated in the ticket is cancelled or delayed, is not performed according to the

schedule, flight connection is not ensured (in case of a consolidated shipping);

- the Carrier changes shipping itinerary to ensure flight safety and / or aviation security,

as well as at a request of state bodies in accordance with their level of authority;

- if shipping a passenger has failed, since he/she could not be given a seat for the flight

and the date indicated in the ticket;

- failure to offer to a passenger services in accordance with the class indicated in the

ticket;

- failed shipping of a passenger by air caused by a passenger’s delay at an airport due to

duration of his/her inspection, if no prohibited items and substances have been found during the

personal inspection;

- diseases of a passenger or his/her family member or a close relative travelling with

him/her in an aircraft, which is confirmed by medical documents, or death of his/her family

member or a close relative, which is confirmed with documents; the Carrier must be notified

about it before the end of the period for registering passengers for the flight indicated in the

ticket stipulated in p. 81 of the present Rules;

- the ticket was issued incorrectly by the Carrier or its authorized agent;

- shipping an animal in a baggage compartment confirmed earlier turned to be impossible

for technical reasons.

Family members are spouses, parents and children (adoption parents and adopted

children); close relatives are grandparents and grandchildren, siblings and half-siblings.

If a passenger is forced to refuse the shipping, the Carrier must make a note in the

shipping document confirming the circumstances indicated in p. 9.2 of the present Rules.

Refuses in cases not stipulated in p. 9.2 are considered voluntary refuses.


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Section X. Liability of the Carrier, a passenger and a consignor


Aurora Airlines JSC is liable to a passenger of an aircraft as provided by legislation of the

Russian Federation, international treaties of the Russian Federation and the passenger’s contract

of carriage.

Aurora Airlines JSC must reimburse the damage caused during operation of an aircraft, if

it fails to prove that the damage was caused by a force-majeure event or at the fault of the

complainant.

Aurora Airlines JSC and a passenger incur liability provided by legislation of the Russian

Federation for violation of customs, currency, sanitary, quarantine and other rules.

Article 10.2 Carrier’s liability for damage to life and health of a passenger of an

aircraft

Liability of Aurora Airlines JSC for damage caused to life and health of a passenger

during shipping by air is determined by Air Code of the Russian Federation, international treaties

of the Russian Federation or, unless the passenger’s contract of carriage stipulates for a higher

amount of compensation, as provided by Civil Code of the Russian Federation.

Aurora Airlines JSC must pay compensation of a damage caused to life and health of a

passenger during shipping by air to citizens entitled to receive a compensation for death of a

breadwinner as provided by civil legislation; if there are no such citizens, the compensation

should be paid to parents, spouse or children of the deceased passenger; if a deceased passenger

has no income of his/her own, the compensation should be paid to citizens, who supported

him/her financially, in the amount of two million rubles. The stated compensation should be

distributed among the citizens, who are entitled to receive it in proportion to the quantity of such

citizens.

Aurora Airlines JSC compensate a damage caused to life and health of a passenger during

shipping by air in the amount depending on nature and degree of severity of the health damage as

provided by standards introduced by Government of the Russian Federation. Size of the

indicated compensation may not be higher than two million rubles.

If the amount of compensation for damage caused to life or health of a passenger of an

aircraft determined in accordance with civil legislation exceeds the amount of reimbursement

towards the damage, paying the compensation does not exempt Aurora Airlines JSC from

reimbursing the part of the damage, which exceeds the amount of such compensation.

For the purpose of the present article, shipping a passenger includes the period of his/her

stay aboard an aircraft, period of boarding the aircraft and disembarking it. The procedure of

calculating duration of boarding an aircraft and disembarking it is determined by the executive

federal body in charge of developing state policy and regulations related to civil aviation.

When Aurora Airlines JSC performs international flights, it incurs liability for damage in

case of death or bodily harm of a passenger, but only if the accident, which resulted in death or a

bodily harm occurred aboard its aircraft or during any operations related to boarding or

disembarking.


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Aurora Airlines JSC cannot rule out or limit its liability for damage in respect of death or

bodily harm of a passenger during an international flight, which does not exceed 100,000 special

drawing rights (hereinafter referred to as SDR) per each passenger.

Aurora Airlines JSC does not incur any liability for damage in case of death of bodily

harm caused to a passenger during international flights to the extent that this damage exceeds

100,000 SDR per each passenger, if Aurora Airlines JSC can prove that:

1) the damage was not brought about by negligence or other incorrect actions of the

Carrier, its employees, agents, etc. or their failure to act; or

2) the damage was brought about exclusively by negligence or other incorrect actions or

failure to act of a third party.

*SDR exchange rate towards Russian rubles of Central Bank of the Russian Federation

should be determined on the date, when passengers make the respective claim to Aurora Airlines

JSC or on the date of the respective court award.

Article 10.3 The Carrier’s liability for loss, shortage and/or damage (contamination)

of baggage, cargo and a passenger’s carry-on items

Aurora Airlines JSC incurs liability for loss, shortage or damage (contamination) of

baggage after it is accepted for shipping by air and until it is submitted to a passenger or to

another citizen or a legal entity in accordance with the stipulated rules, unless Aurora Airlines

JSC can prove that it has taken all necessary steps to prevent causing damage or if taking such

steps was not possible.

Aurora Airlines JSC incurs liability for intactness of a passenger’s items, unless it can

prove that the loss, shortage or damage (contamination) of these items was brought about by

circumstances, which Aurora Airlines JSC could not have prevented, eliminating which was

beyond its control, or was brought about by the passenger’s intentions.

Aurora Airlines JSC incurs liability for loss, shortage or damage (contamination) of

baggage, unless it can prove that it did not result from intentionally performed actions (failure to

act) of Aurora Airlines JSC or did not occur during shipping by air.

When size of compensation is determined, total weight of the considered baggage coli

should be taken into account. If weight of a baggage has not been determined, it should be

determined using these tables for determining weight of items (Recommended practice of IATA

1751) and technical characteristics.

Article 10.4 Scope of liability for loss, shortage and /or damage (contamination) of

baggage, cargo or carry-on items

Liability for loss or damage (contamination) to special means for movement (including

wheel chairs) owned by passengers with disabilities and other individuals with physical

dysfunctions equals their value.

Liability for loss or damage (contamination) of passengers’ carry-on items equals their

value; if their value cannot be determined, the amount of liability should not exceed eleven

thousand rubles.


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Aurora Airlines JSC incurs liability for loss or damage (contamination) of baggage, as

well as a passenger’s carry-on items, as follows:

- in case of domestic flights, liability for loss or damage (contamination) to baggage

accepted for shipping without declaring its value equals 23,000 rubles per each passenger;

- in case of international flights, liability for loss or damage (contamination) to baggage

accepted for shipping without declaring its value is limited to 1,000 SDR (Aurora Airlines JSC

incurs liability for 1 kilogram of baggage in the amount of 20 SDR).

Aurora Airlines JSC is exempt from liability, if it can prove that the loss, shortage or

damage (contamination) to baggage resulted from circumstances, which Aurora Airlines could

not prevent or eliminating which was beyond its control, in particular:

- fault of the party, which submitted or received the baggage;

- intrinsic properties of the shipped items;

- defects of package, which could not have been noticed during visual inspection of

baggage accepted for shipping on the outside;

- peculiar properties of items or substances in the baggage, which require special

conditions or safety precautions during shipping and storage.

Aurora Airlines JSC does not incur liability for intactness of fragile items or perishable

foods, money, jewelries, gems, securities and business documents, passports, keys and other

documents contained in a checked in baggage.

Aurora Airlines JSC does not incur liability for insignificant damage to baggage

(scratches, scuff marks, dents, absence of cases, baggage belts, padlocks), which do not affect its

further use.

In case of international flights, Aurora Airlines JSC incurs liability in respect of non-

checked in baggage, including passengers’ personal belongings, if the damage resulted from

fault of Aurora Airlines JSC, its employees or agents.

In case of international flights, Aurora Airlines JSC does not incur liability for

destruction, loss or damage to cargo to the extent that Aurora Airlines JSC can prove that such

destruction, loss or damage resulted from one or several circumstances mentioned below:

- intrinsic defect, property or flaw of the cargo;

- incorrect packing by the party other than the Carrier, its employees or agents;

- acts of war or a military conflict;

- acts of state bodies related to import, export or transit of cargo.

Article 10.5 Liability of the Carrier for delay in delivering a passenger, baggage or

cargo

Aurora Airlines JSC should pay a fine in the amount of 25 percent from the minimum

labor compensation rate stipulated by the federal statute about the minimum labor compensation

rate per each hour of delay for delay in delivering a passenger and a baggage to a destination

point, but not greater than 50 percent from the cost of the ticket, unless Aurora Airlines JSC can

prove that the delay was brought about by force-majeure circumstances related to eliminating

defects of an aircraft, which threatened life or health of its passengers or other circumstances

beyond control of Aurora Airlines JSC.


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Article 10.6 Liability of Aurora Airlines JSC for loss resultant from delay in

shipping passengers

Liability of Aurora Airlines JSC for loss, which results from delay in shipping a

passenger by air is limited to the liability stipulated by Warsaw Convention and Air Code of the

Russian Federation.

Aurora Airlines JSC does not incur any liability for damage and loss, if Aurora Airlines

JSC can prove that it, its employees and agents have taken all necessary steps to prevent damage

and loss or that taking such steps was not possible.

Aurora Airlines JSC does not incur any liability for damage and loss arising directly or

indirectly from passengers’ failure to comply with law, regulations, rules and directives of state

bodies of any country, to, form or through which territory passengers are shipped or arising from

a cause beyond control of Aurora Airlines JSC.

Aurora Airlines JSC does not incur any liability, if passengers refuse the offered services

and is not obliged to reimburse the damage incurred by a passenger due to such refuse.

Article 10.7 Scope of liability for damages caused during shipping by air

Owner of an aircraft incurs liability for damage caused to life, health or property of a

passenger of an aircraft during shipping by air in the amount stipulated by civil legislation of the

Russian Federation, unless otherwise stipulated by an international treaty of the Russian

Federation.

Owner of an aircraft incurs liability for damage caused to life, health or property of third

parties during shipping by air in the amount stipulated by civil legislation of the Russian

Federation, unless otherwise stipulated by an international treaty of the Russian Federation.

Article 10.8 Passenger’s liability

The shipper incurs liability to the Carrier in cases stipulated by the present Carrier’s

Rules and/or terms of a contract of cargo carriage (including, but not limited to, for veracity of

data submitted to the Carrier, customs, border and other services in connection with the shipped

cargo) in the amount of fines and/or amounts of actual damage incurred by the Carrier (as it is

defined in art. 15 of Civil Code of the Russian Federation) in each specific case due to actions /

failure to act of the shipper committed intentionally or by gross negligence (including, but not

limited to damage caused to the Carrier or a party, to which the Carrier is liable due to

incorrectness or incompleteness of information submitted by the shipper about and related to the

shipped cargo).

Article 10.9 Passenger’s liability

If Aurora Airlines JSC has incurred loss at a passenger’s fault, the passenger incurs

financial liability within the scope of the inflicted loss.

A passenger incurs liability for breaching / failure to comply with:

- terms of the contract of carriage by air and the present Rules;

- instruction of the aircraft commander;


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- rules of fire safety, sanitary and hygienic rules, sanitary and anti-epidemic and other

similar rules;

- rules for shipping dangerous substances and items;

- flight safety regulations (an attempt to open a door or a hatch cover of an aircraft; a

refuse to fasten one’s seat belt, smoking in an inappropriate place, etc.).

A passenger incurs liability for disrupting public order, order in air terminals and in city

agencies, in airports, at airfields and in aircrafts, including illegal actions in respect of other

passengers and employees of Aurora Airlines JSC.

If a registered passenger voluntarily refuses further shipping in an aircraft and such refuse

has brought about a delay of a flight, transport management service should submit all necessary

information about the flight and the passenger, who has refused further shipping, to the legal

service. When the legal service receives information from the transport management service

about a voluntary refuse of a registered passenger to continue travelling by an aircraft, which has

brought about financial loss for the Airlines, the legal service should request documents from

police department of the respective airport necessary for further investigation (explanations of

the passenger, statements, protocols, etc.).

The limit of administrative and criminal liability should be determined as provided by

legislation of the Russian Federation or legislation of the country of stay.

Article 10.10 Agreements to increase limit of a Carrier’s liability

A Carrier is entitled to conclude agreements with passengers, shippers or consignees

about increasing the limit of its liability as compared to the limits stipulated by Air Code of the

Russian Federation and / or international treaties of the Russian Federation.


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Section XI. Procedure of lodging claims, demands and lawsuits


The Carrier must execute a statement pursuant to request of a passenger, a shipper or a

consignee upon presentation of shipping documents by one of them.

The statement certifies circumstances, which can serve as a ground for financial liability

of the Carrier, a passenger, a shipper or a consignee.

The statement should be executed, when baggage or cargo is re-delivered to certify the

following circumstances:

- actual name of the cargo, its weight or quantity of coli does not accord with the data

stated in a shipping document;

- cargo has been damaged (contaminated);

- shortage or damage (contamination) of checked in baggage has been found;

- baggage or cargo without shipping documents or shipping documents without baggage

or cargo have been found.

If a passenger’s contract of carriage by air or a contract of cargo carriage has been

breached, the Carrier should be submitted a statement or a claim.

The Carrier must consider the claim within thirty days after it has been received, and

notify the party, which submitted it in writing or in the form of an electronic document certified

with a digital signature that the claim will be granted or dismissed.

Article 11.2 Individuals entitled to lodge claims, when a contract of carriage of a

passenger or cargo by air is violated

The following parties are entitled to lodge a claim or a lawsuit against the Carrier if a

contract of carriage of a passenger by air is violated:

- in case of loss, shortage or damage (contamination) of checked in baggage, as well as a

delay in delivering it – the passenger or a party authorized by him/her (by virtue of the

passenger’s Power of Attorney or against presentation of a copy of a passport or a birth

certificate in case of an underage passenger) subject to submitting a baggage coupon and a

commercial report;

- if a passenger’s contract of carriage by air is terminated at the Carrier’s initiative – the

passenger.

The following parties are entitled to lodge a claim or a lawsuit against the Carrier if a

contract of carriage of cargo or baggage by air is violated:

- if a cargo is lost – the consignee subject to submitting an air waybill issued by the

Carrier to the shipper with a note that the cargo has arrived (has not arrived) made by the

destination airport; if such air waybill cannot be submitted, the consignee should submit a

document confirming payment of the cargo value and a statement of the Carrier about shipping

the cargo with a note made by the destination airport that the cargo has arrived (has not arrived);

- in case of shortage or damage (contamination) of the cargo – the consignee subject to

submitting an air waybill or a damage report;

- if delivering cargo is delayed – the consignee subject to submitting an air waybill;


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- the insurer – upon presentation of shipping documents and documents confirming that

an insurance agreement has been concluded and insurance compensation has been paid.

Article 11.3 Period for lodging claims to the Carrier

In case of shipping by air on the territory of the Russian Federation, a claim may be

lodged to the Carrier within six months. The stated deadline should be calculated as follows:

- regarding compensation of loss in case of shortage or damage (contamination) of cargo,

as well as if delivering it is delayed – starting the day, following the day after the cargo was

submitted;

- regarding compensation of loss if cargo is lost - ten days after expiration of the delivery

deadline;

- regarding compensation of a damage in all other cases – starting the day of the event,

which gave ground to the claim.

In case of shortage or damage (contamination) of baggage or cargo during international

shipping by air, the party authorized to receive the baggage or cargo must submit a claim to the

Carrier in writing or as an electronic document certified with a digital signature not later than

seven days after receiving the baggage and fourteen days after receiving the cargo. If delivering

baggage or cargo is delayed, a claim must be submitted to the Carrier within twenty one day

after the baggage or the cargo was submitted to the party authorized to receive it.

If the Carrier admits to losing baggage in case of an international shipping by air or

baggage has not arrived upon expiration of twenty one day after the day it must have arrived, a

passenger is entitled to demand that the Carrier should compensate for the damage related to

losing the baggage.

If the Carrier admits to losing cargo in case of an international carriage by air or if the

cargo has not arrived upon expiration of seven days after the day, when it must have arrived, the

consignee is entitled to demand that the Carrier should compensate for the damage related to

losing the cargo.

The procedure of submitting a claim to the Carrier in case of international shipping of

mail by air is determined by legislation of the Russian Federation and international treaties of the

Russian Federation.

The Carrier is entitled to accept a claim for consideration upon expiration of the

stipulated deadline, if it declares the reason for missing the deadline to be legitimate.

Article 11.4 Procedure for lodging a claim

The Carrier must consider a claim within thirty days after receiving it and notify the

party, who lodged it that it will be granted or dismissed in writing or as an electronic document

certified with a digital signature.

A lodged claim must be set forth in writing preferably in the national (Russian) language

of the Russian Federation in the form of an application and contain all information necessary to

consider it.

A statement of claim must contain the following:

- name of the Carrier, against which the claim is lodged;


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- name and mailing address of the institution, enterprise, organization or the party, which

lodged it, his/her/its telephone numbers, fax numbers, email address;

- circumstances, which gave rise to the claim, and content of the claim;

- amount of the compensation demanded under the claim and its calculation with a

documentary proof;

- list of the documents attached to the claim;

- signature of the applicant.

The following should be attached to a statement of claim:

Normally, one should submit original documents, which certify conclusion of contracts of

shipping and evidence the claimant’s right to lodge the claim. If attaching original documents is

not possible, one should attach properly certified copies.

- a damage report issued by the Carrier certifying the shortage or damage inflicted on the

baggage or cargo;

- original documents certifying the amount of damage caused by loss, shortage or damage

to baggage or cargo;

- other documents at the claimant’s discretion.

If a passenger, a shipper or a consignee lack a damage report or other aforementioned

documents, they may still lodge the claim, however it might make the procedure of preparing a

substantiated reply more difficult or longer.

Final provisions

The present Rules may be amended by Aurora Airlines JSC without preliminary

notification to passengers. However, if a shipping has been paid for, such amendments do not

apply to it.

Amendments and supplements introduced into the Rules should be executed as a new

version of the document, which should be endorsed and enacted by order of the General

Director.