rsi risk report end user repor… · please take micropauses and workpace breaks when prompted....

RSI Risk Report

Overall Risk

Your assessment shows an Overall High Risk for RSI, with 31 recommendations.

Click on each Risk Category or recommendation for advice on reducing your risk.

You are strongly advised to implement the recommendations in the High and Medium risk categories as soon as possible. Please contact your manager or Health and Safety Manager for assistance with this.

Recommendations

Created by: Brian Rosen (brose)User: Andrew Bryant (abrya)Date: 11 Jan 2009

Printed on: 18 Jan 2009

Risk Category RecommendationsComputer Use Take more breaks from using the computer.

Please take Micropauses and WorkPace Breaks when prompted. Re-run the WorkPace Setup Wizard.

Compliance Improve your Micropause Compliance. Improve your WorkPace Break Compliance.

Posture & Workstation Lower your screen so that the top is at (or slightly below) eye level. Get a document holder. Try to get one that sits next to your screen (at screen height), or attaches directly to the side of your screen. Don't work with tense or 'hunched' shoulders. Try to relax your shoulders when working, letting them 'droop'. Adjust your chair or desk so that your keyboard is at (not above) elbow height. Get a new desk with a thinner top (1.5 inches or 3-4 cm), or if you can, modify your current desk to achieve this. Get a height adjustable chair, or get your desk height adjusted. You may also need to use a footrest. Support your forearms when typing. Either use a forearm rest, or get a chair with arm rests. Get a thinner keyboard. Keep your arms close to your body, and your wrists straight when typing. Support your entire forearm, not just your wrist, when using the mouse. Move the mouse using your whole arm, not just your wrist and fingers. Shift your mouse closer to your keyboard. Shift your mouse and keyboard away from the desk edge (so that you can support your forearms on the desk when typing and mousing).

Discomfort Put a high priority on implementing the recommendations in this Overall RSI Risk Report.

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Your Risk Profile

Computer Use

Your high level of computer use, or low level of breaks results in a Medium Risk rating for you in this category. The risk factors found are explained below, together with recommendations for addressing them. Please implement these to reduce your RSI risk.

Please report the high level of pain and discomfort you have to the Health and Safety Manager or your manager as soon as possible.

Individual Try to avoid taking on too much work. Discuss your workload with your manager. Make sure you get enough rest outside of work in order to maintain optimum fitness for a demanding work schedule. Introduce more physical activity into your daily routine. Focus on daily activities where a more physically beneficial option is possible, such as using the stairs instead of the lift between floors.

Psychosocial Please meet with your manager to discuss the high level of work stress you feel and the increased number of work stressors present in your work environment. Talk with your colleagues and manager about the High Work Demands you have. Take steps to reduce these demands, or find ways to cope with them. Discuss with your colleagues and manager how you can gain more control over your work, such as when you take breaks, how your work is organized, and the amount of work you have to do. Discuss with your colleagues and manager how you can get better support from them in doing your work, and whether they can help you more often with questions or problems that arise. Try to work out what is causing the low sense of community you describe in your workplace, and see if you can find ways to improve things. Get support to help you cope with the stress you are feeling. Take active steps to reduce the stressors in the workplace that are causing you to feel a high level of stress.

Risk Category Risk Level RecommendationsComputer Use Medium Risk 3 Speed & Intensity Low Risk 0 Compliance High Risk 2 Posture & Workstation Medium Risk 13Discomfort Medium Risk 2 Individual Medium Risk 4Psychosocial Medium Risk 7 Overall Risk Level High Risk 31

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You're not taking enough breaks

On 6.3 times per week you've taken insufficient breaks from the computer, which puts you in the lowest 10% of computer users. Taking regular breaks is crucial for lowering the risk of developing discomfort.

Please increase your level of breaks. Aim to reduce 6.3 times per week to well below 5 per week. You can achieve this by taking a break and/or performing non-computer tasks for at least 5 minutes every hour.

Tip: When taking a break try to change your posture and relax or stretch your muscles. Preferably you should stand up and walk away from your desk. When you perform non-computer tasks you should also try to vary your working posture as well - for example, lean back in your chair when reading or making telephone calls.

Are you using WorkPace correctly?

If you are using WorkPace correctly, you should automatically be taking enough breaks.

Are you ignoring too many micropause and WorkPace Break warnings? Are you frequently putting WorkPace on standby? Have you changed your WorkPace settings outside recommended ranges?

Please re-run the WorkPace Setup Wizard to make sure your settings are correct, and make sure you don't ignore the WorkPace break reminders.

Statistics are calculated over 4 weeks.

Speed & Intensity

You have a Low Risk in this category and no changes are needed

Compliance

Low Break Compliance

Over the last 4 weeks your Micropause and WorkPace Break Compliance have been 43% and 55% respectively. This means you're ignoring too many Micropauses and Breaks.

Please try to increase both your Micropause and WorkPace Break Compliance by taking breaks when prompted.

Remember that WorkPace only reminds you to take breaks if you've been working intensely for some time with no natural pauses or breaks. Micropauses and Breaks are one of the best ways to prevent discomfort

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from using the computer. It may sound surprising, but they have also been shown to have little or no negative effects upon productivity. In many cases regular breaks actually improve productivity. It is important you take breaks when warned by WorkPace in order to avoid an increased risk of developing discomfort.

1. The key to not being interrupted by WorkPace is taking enough natural breaks. Train yourself to take advantage of natural pauses in your work and take breaks before WorkPace reminds you (watch the WorkPace Status Panel to see when breaks are coming). Opportunities for natural breaks occur more than you may realise. For example, when you are reading text, waiting for a software program to finish a task, or when you are thinking. Try to use these opportunities to change the position of you hand and arms rather than waiting with your hand on the mouse, or hands over the keyboard. WorkPace will detect your natural breaks and automatically reset the break timers.

2. If possible, try to break up your work into alternating periods of computer work, and non-computer work (i.e. away from the computer). Once again, WorkPace will then remind you less often.

3. Note that the average WorkPace user sees just three Micropauses, and less than one WorkPace Break warning a day. You will see more on peak work days, but on average WorkPace Breaks take no more than 5 mins a day with normal Break settings.

4. Try to keep the WorkPace Break Compliance indicator (the 'smiley face' icon in the system tray) smiling.

WorkPace Recovery Settings

You have the following Wellnomics settings set at Recovery levels:

Long WorkPace Break Duration. (Set to 10 minutes or longer)

Statistics are calculated over 4 weeks.

Posture & Workstation

There are some issues with your posture and/or your workstation ergonomics which have resulted in your Medium Risk rating in this section. Below is advice on addressing these issues so that you can reduce your risk level.

Screen too high

Your screen is too high. Because you mainly look at your screen when typing, the top of the display area of your screen should be at about eye level or just below.

This ensures your viewing angle is between 0-15° and your neck is in a relaxed position, thereby helping to prevent neck discomfort.

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Using Documents

Placing your document flat on the desk, beside your keyboard, will cause you to bend and rotate your neck. After a while this can cause discomfort.

As you work with documents, you need to get a document holder. We recommend you one that sits right next to your screen (at about screen height), or one that attaches directly to the side of your screen. This is because you look at the screen or your document most of the time when working.

Raised shoulders posture

You tend to raise or 'hunch' your shoulders when working. This works your neck and shoulder muscles quite hard, which may create a lot of muscle tension. This can be a common cause of neck and shoulder discomfort and headaches.

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Try to relax your shoulders when working, letting them 'droop'. Think about letting your shoulders 'drop away from your ears'.

Hints to improve your posture:

1. Adjust your chair's back rest so that it has a slight backward tilt. 2. When using the computer, move your chair as close as possible to the desk (stomach touching the

desk edge). This forces you to sit back, instead of leaning forwards toward the screen. 3. Do not rest your elbows on the desk. If you are taking a pause, thinking, or reading the screen, try

one of the following: 1. Relax your arms down by your side. 2. Rest your forearms on your chair arm rests. 3. Rest your forearms on the desk. 4. Rest your forearms on a forearm rest in front of your keyboard.

4. Make sure your keyboard is not too far from the edge of the desk (it should be far enough to allow space for forearm support, about 4-10 inches, or 10-25cm). This stops you leaning forward to reach it (a common problem).

Keyboard position too high

Your keyboard position is above elbow height, which increases the risk of working with raised shoulders and awkward wrist postures, resulting in shoulder or forearm discomfort. This is likely the reason why you don't feel comfortable with your current desk height.

Desk thickness too great

If your desk thickness is more than 2 inches (5 cm), it's going to be difficult to adjust your desk and chair correctly so your keyboard is at or below elbow height - there won't be enough room for your legs under the desk.

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You said your desk is quite thick, which may mean that you need a new desk with a much thinner top (about 1.5 inches or 3-4 cm), or some modifications may need to be made to your current desk. Once this problem is fixed, you should follow the advice below about setting it up correctly.

Desk or chair adjustment needed

Neither your chair nor your desk is adjustable. This means you can't adjust your work area correctly. Please contact your Health and Safety Officer as soon as possible and ask for a height adjustable chair to be provided. Alternatively, perhaps some physical changes can be made to your desk to lower it to the correct height. For computer use, the recommended desk height is 26-28 inches (670-700mm).

Once you obtain a height adjustable chair and a footrest, if required, follow the instructions below on how to set it up correctly.

How to Adjust your Chair Correctly

1. Firstly adjust your chair height so that the top of your desk is just below elbow height.

Check this by placing your hands over the keyboard as if typing and make sure your forearms are horizontal, and your upper arms are vertical - making a 90° angle at your elbows. Note: If you can't adjust your chair high enough to achieve this position, please see your Health and Safety Manager about getting either a lower desk, or a higher chair.

2. Once you're at the right height compared to the desk, check that your feet can sit firmly and flat on the floor. If they cannot, you will need to use a footrest.

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3. If you need a footrest, adjust the height and position of the footrest so that your knees are at right angles, and your feet are resting firmly on the footrest.

4. Make sure your upper legs are supported for about ¾ of their length - you should be able to fit a fist between your seat and the back of your knees. If the seat touches the back of your knees it can impede blood circulation. If your legs are very long, having a chair that allows you to adjust the 'depth' of the seat (i.e. shift the seat pan forward) will improve the support under your legs.

5. Adjust the chair backrest so that the lumbar support fits just above your hips (in line with your belt).

You said your armrests are too high (causing hunched shoulders). If this is the case, lower your armrests to the correct height.

See the instructions on adjusting your desk and chair height in the earlier sections.

Support forearms when typing

You say that you don't support your arms when typing. This can result in increased shoulder muscle tension, as your shoulder muscles have to hold the weight of your arms all day.

Try to support your forearms when typing either by:

1. Using a forearm rest.

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Note: The arm rest should ideally be wide enough to support your forearms, not just your wrists - about 5-7 inches (14-18 cm) wide.

2. Using a chair with arm rests.

Get a thinner keyboard

You say that your wrists are bent up because your keyboard is too high from the desk.

Get a thinner keyboard.

Don't bend your wrists sideways

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You say that your wrists are bent out to the side when you use the keyboard.

Avoid this by keeping your upper arms close to your body.

Support your forearm when using mouse

When using the mouse you have only your wrist supported. This places pressure on your wrist and doesn't provide proper support for the weight of your arm and shoulder.

Try to support your forearm instead of just your wrist, by either:

1. Supporting your entire forearm on the desk.

2. Getting a chair with arm rests, and supporting your forearm using them.

Note: Use of a special mouse wrist support just in front of the mouse (or one built into the mouse pad) is

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not generally recommended (See Further Information "Why are special mouse wrist rests not recommended?").

Moving the mouse

Don't move the mouse using only your wrist and fingers, as this puts extra strain on your wrist and forearm muscles and can cause forearm pain. Try to move your whole arm as well as your hand - allow your arm to move freely.

Note: Slowing the speed of the mouse can encourage you to use forearm movements, rather than just small wrist movements. See the Further Information section for more information, and instructions on "Slowing your mouse speed".

Shift mouse and keyboard position

Shift your mouse closer to the keyboard. This will eliminate extra shoulder tension required in reaching out to hold the mouse.

Since your chair does not have arm rests, shift your keyboard further from the desk edge so there is room to support your forearms on the desk both when typing, as well as when using the mouse.

Hint: To avoid having to reach out to the keyboard and mouse, make sure you sit as close as possible to the desk - with the desk edge touching your stomach.

Discomfort

You've indicated you've had some discomfort in the last month.

The main areas of discomfort (out of 10) are:

Left Shoulder - frequent discomfort of 2 out of 10

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Neck and Shoulder Discomfort

You've had frequent discomfort in your neck or shoulders, with a maximum discomfort of 2 out of 10 in your Neck.

Neck and shoulder discomfort are common problems for computer users. Both postural/workstation issues and stress can cause increased tension in the neck and shoulder muscles, resulting in muscle discomfort.

Take particular note of any advice in the Posture & Workstation and Psychosocial sections. This advice may help you address the causes of your neck and shoulder discomfort.

Don't let these discomfort become worse. Please take particular note of any recommendations given for reducing your RSI risks in later sections of this report.

If your discomfort do not reduce soon, consider reporting them to your manager, Health and Safety Manager, or Company Doctor.

Please be sure to take the breaks and do the exercises recommended by WorkPace®. These are very important in preventing your discomfort from worsening.

Individual

You have a Medium Risk in this category. Try to implement some of the recommendations listed.

High commitment to work

You're very committed to your work. This is an admirable quality and makes you a valuable employee. One potential drawback of such focus and dedication is that it can have a negative impact on your health in the long term. A good balance between work and relaxation is of great importance in maintaining a good working and private life.

We advise you to try to avoid taking on more work that is asked of you. If you still feel overloaded, please discuss with your colleagues and/or manager whether you can obtain some assistance with your workload, and if some tasks or responsibilities could be transferred to others.

Another thing that can help is to make sure you take full advantage of your leisure time. Try to do relaxing activities that take your mind off work and which really help you to recharge your batteries. Adequate recovery from mental fatigue is just as important to maintaining your 'mental fitness' as adequate recovery from physical fatigue. The same principles apply.

Low physical activity

In modern society, both work and leisure time involve much less physical activity than in the past. Because of this, it's increasingly difficult to maintain a good level of fitness just through your normal activities, as many people could in the past. What this means is that most of us actually need to

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reintroduce physical activities (such as gym classes) in order to maintain fitness and good health. Below are some ideas for how you can integrate some beneficial physical activity back into your daily schedule at least 5 days a week:

If possible, travel to work (and work appointments) by bicycle or by foot (in combination with public transport), instead of using your car. Doing this can have many other benefits as well as improving your fitness during working time - such as also saving money and helping the environment through less car use. Park your car a couple of blocks from your work or appointments, and walk the last few blocks. Also try doing this for non-work activities, such as shopping, or social calls, etc. Take the stairs instead of the elevator. Take regular breaks from computer work, during which you walk away from your desk or perform exercises to stretch or relax your muscles. Make sure you use WorkPace® to help you with this. WorkPace® has many good exercises that you can do in working time at your computer. Walk as much as possible during work, e.g. to the coffee machine, to the copier, printer or fax and to your mailbox. Take a walk outside when you have a meeting with two or three people and few notes need to be made. Take a walk or do some exercise (running, or gym work if facilities are present) during your lunch break. Walk to the shops rather than drive. When you walk, step out briskly. Use a 'sit-stand' desk (if available) to reduce the time that you are sitting at your desk; the desk should be easily and quickly adjustable between sitting and standing height. Look for opportunities to perform sports, or be more active in leisure time (walking the dog for example) and enjoy more outdoor activities with your family. Wash your car by hand.

These many small changes can build up to something quite beneficial without requiring much extra time. Many can also save you money and help the environment as well as improving your health.

Psychosocial

You indicated you feel a high level of Work Related Stress. This may be expected, as your responses to the Wellnomics assessment show an increased number of stressors present in your work or work environment and a reduced level of support, resulting in your Medium Risk rating for this category.

See below for explanations of which stressors were found and recommendations for dealing with them. It is suggested you discuss these issues with your manager.

Stress can be a key factor in the development of RSI symptoms. Stress can increase muscle tension and reduces your body's ability to cope with work pressures, or recover from fatigue.

Many different factors in your work environment can affect your stress level. These factors (or 'stressors') include the level of mental concentration your work requires, your work demands, and the level of influence you have over your work. Factors that can reduce stress include supportive colleagues and management, a good work social environment, and regular positive feedback on your work from

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colleagues and management.

The factors identified as likely causing your high stress levels are listed below, together with some advice on addressing them.

Because of your Medium Risk rating for this category, it is recommended that you discuss these issues with your manager. To be successful, you will need to take steps together to address them.

High Work Demands

Your work demands appear quite high, meaning you often can't get all your work done in time, or done as well as you'd like.

Please discuss this with your colleagues and see if they have similar problems. If they do, discuss your high work demands collectively with your manager. Explain how you find some of the targets difficult to meet. Discuss targets which could be realistically met (considering quantity of work, quality of work, and the situations under which the work is being done). Perhaps some less important tasks can be left out, or their requirements reduced.

If, unlike yourself, your colleagues don't appear to have any problems with work demands, think about whether they perhaps do less work (which you might be able to consider also) or if they work more efficiently (which might mean they can offer some tips on how to meet your own work demands better).

If you cannot reduce your feeling of high work demands please raise the issue personally with your manager.

Lack of Control over Work

You appear to have little control over your work. You cannot take a break when you want to, and you have little influence over the amount of work and how you do it.

Taking regular breaks from your tasks, or performing other kinds of work throughout the day is important to decreasing the risks for RSI. Having influence over your work can help you balance your own workload.

Please discuss the risks of having little control over your work with your colleagues and your manager. It may be possible to reorganize your work to provide more control for you. If that's not possible, then discuss with your manager the provision of:

1. Realistic standards for the amount of work you are asked to do. 2. Regular breaks that are built in into the work process. 3. Computer work which is regularly alternated with non-computer using tasks.

Unsupportive Work Environment

Your colleagues and your manager do not appear to be very supportive, or offer you much help with getting work done. Support from colleagues and your manager is important in moments of increased work pressures.

We advise you to discuss this matter with your colleagues and manager (in a work meeting, for example). Try to find out why there is a lack of support.

Are others too busy to help you or listen to your problems? Perhaps this indicates a very high workload for everyone in the department. Is support available from someone else in another area? Is your work considered too specialized for others to help? In that case, try to find out which (general) areas colleagues can support each other with. Try to find out if colleagues from other departments can give social support on specialized areas.

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Is there a shared understanding not to 'bother' colleagues or your manager with questions? If so, discuss these shared understandings with your group and see if different expectations can be created. Consider arranging or joining a work social event, social club or sport team.

Low Sense of Community in the Workplace

From your answers it appears the colleagues you work with are not very sociable. A friendly attitude within your team or group is important to solving problems and being successful in preventing them. A 'cold' environment of distance and isolation can be just as difficult as a 'hot' environment with a lot of conflict. Unfortunately, if there is a problem with your workplace in this respect, it can be very hard to improve it.

As a first step, try to get a clear understanding of what the causes might be. Is it due mainly to a clash of personalities between several people? Or clashes between groups with different views? If clashes happen a lot, they could indicate incompatible goals within, or between, groups in your organization.

It is difficult to change these matters. What you can do is discuss them with those involved, preferably with both colleagues and managers. In serious situations you may wish to first consult someone from outside the group(s) you are involved with.

You may wish to consider arranging or joining a work social event, social club or sport team to enhance the sense of community in your workplace.

Through reading the description above of the stressors found in your work environment you should have a good understanding of what is making you feel stressed. You should also know some potential solutions.

If you don't think this advice is useful, or has correctly identified why you are stressed, please:

1. Discuss your feelings of work stress with colleagues and/or your manager, or 2. Talk to your doctor about your feelings of stress, and perhaps discuss a referral to a specialist

experienced in assisting people with stress problems. 3. Investigate if your organization has an 'Employee Assistance Program' (EAP) or similar which

provides confidential advice and counseling services to staff. If such a service is available, you should make an appointment to visit and discuss the stress levels you are experiencing.

Finally, make sure you don't ignore or hide your stress feelings. Stress is well recognized medically as one of the most important factors in affecting work performance and health. Taking action to address it is a key responsibility of both yourself and your employer.

Further Information

How to Run the WorkPace Setup Wizard

1. Look in the Windows System Tray to find the WorkPace program icon. This should normally be in the bottom right hand corner of your screen (in the Windows Task Bar). In Windows XP you may have to click the little arrow button to expand the System Tray so you can see the icon.

2. Double-click on the WorkPace icon to open the WorkPace Console. 3. From the menu select Settings > Run Setup Wizard.

Why are special mouse wrist rests not recommended?

Special wrist rests for using the mouse, and mouse pads with built in wrist rests have become increasingly common. Whilst the principle of supporting the arm when using the mouse is very sound, supporting just the wrist, right next to the mouse is not the recommended approach.

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The drawbacks of a mouse rest are:

1. By anchoring your wrist in one place it restricts your range of movement to just sideways bending of the wrist and in out movements using the thumb and little finger to grasp the mouse. It is much better to grasp the mouse with the whole hand and use larger forearm, rather than wrist, movements.

2. Resting all your arm weight on just your wrist places pressure on the wrist area, a relatively sensitive area with many tendons and nerves passing close to the skin.

3. The height of the wrist rest raises your hand, and the angle at which you grip the mouse. Most mouse are designed to be cupped in the hand, with the hand almost flat on the desk, not with the hand raised an inch (2 cm) off the desk surface.

4. The existence of the mouse rest (and attached mouse pad) restricts you to using the mouse in just one location on the desk. With modern optical mice, mouse pads are no longer necessary, and without a mouse pad you are free to move your mouse anywhere, and you're not restricted to just moving it within the bounds of the mouse pad (many of which are very small in area).

Instead, the best recommendation today is to discard your mouse pad (if you have an optical mouse), and rest your arm on the arm rests of your chair.

If you don't have arm rests on your chair you can either rest your whole forearm on the desk or use a forearm rest that attaches to the desk.

Slowing your mouse down

Have a look at the size of your screen on your mouse pad. If you move your mouse pointer from one side of the screen to the other, how far does your mouse move on the desk?

If you measure this you may be surprised to find your screen (which is probably about 14 inches wide) is only about 1-2 inches (30-50 mm) wide as far as your mouse is concerned! What this means is that mouse movements which look quite large on your screen, may actually be 1/10th that size for your hand controlling the mouse.

Why is this an issue? Because to move the mouse with such millimetre level precision requires very fine muscle control in your hand, forearm and fingers. The higher the level of precision, the higher the level of muscle tension required to position and hold the mouse just exactly where you want it. This muscular

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tension can contribute to arm and hand soreness.

One way to reduce this problem is to reduce the speed of your mouse so less precise movements are needed to control it. You can do this easily on most computers by following the instructions below. Adapting to a much slower mouse can dramatically reduce the muscle tension in your arm, and reduce the risk of arm or hand pain.

Tips on adapting to a slower mouse

Most of us have been using the mouse with default 'high-speed' settings quite a long time. It can therefore take a while to get used to a slower mouse. Below are a few tips to help you get used to the change:

Make sure you have plenty of space on your desk to move the mouse. Many desks (especially those with special 'keyboard trays' leave far too little space for the mouse. You really need a clear area of desk about 10 inches (25 cm) square. Your mouse pad may not be big enough anymore (see above comment). You may need a bigger one, or better still use an optical mouse and you don't need a mouse pad at all. Don't hold the mouse with your thumb and little finger. Instead, to 'cup' it in your hand, with your fingers resting on the mouse buttons (not held above!) Try to move the mouse from the shoulder (not the wrist), using larger forearm movements and keeping your wrist straight and your hand relaxed.

Adjusting your Windows mouse speed setting (Windows XP)

Note: These instructions are for the default Windows mouse driver. If you have a different mouse driver (if, for example, you are using a special mouse or trackball), then the Mouse settings options may be a bit different. If you cannot work out how to make the right adjustments yourself, contact your IT Help Desk for assistance.

1. Open the Control Panel from the Windows Start menu 2. In the Control Panel double-click on Mouse 3. Select Pointer Options tab. 4. Shift the Motion slider left a few steps. 5. Press Apply and try out the new mouse speed. If its too slow, increase it again. 6. Click OK.

Adjusting your Windows mouse speed setting (Windows NT4/2000)

Note: These instructions are for the default Windows mouse driver. If you have a different mouse driver (if, for example, you are using a special mouse or trackball), then the Mouse settings options may be a bit different. If you cannot work out how to make the right adjustments yourself, contact your IT Help Desk for assistance.

1. Open the Control Panel from the Windows Start menu 2. In the Control Panel double-click on Mouse 3. Select Motion tab 4. Under Speed move the slider left a few steps. 5. Press Apply and try out the new mouse speed. If its too slow, increase it again. 6. Click OK.

The information in this report is subject to the Wellnomics Software License and disclaimers therein. http://office.nichesoft.biz:81/BEWellnomicsWS/Pages/Help/License.aspx

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