rr horizon house sept 25 2013 distribution
DESCRIPTION
TRANSCRIPT
Presented by Greg Marcus, Ph.D. Recognition Roundtable Horizon House
Sept 25, 2013
Copyright 2013 Idolbuster Coaching Institute
I was sitting alone with my thoughts on Yom Kippur… I thought I was a family first person, but I was working 90 hours a week. … And now I want to help other people work less and live more.
Busting Your Corporate Idol http://amzn.to/15vAXFw
Evaluate With Two Hats – business and personal
3
Personal Business
Busting Your Corporate Idol http://amzn.to/15vAXFw
One person’s “too much” is “doing what it takes” to someone else.
Every person and job is different
Our needs/wants/desires change with age. We all have only 168 hours per week
Too much = too little of something else
4 Busting Your Corporate Idol http://amzn.to/15vAXFw
5
Tired Irritable Rushed Stressed Dissatisfied Crappy meals Sex life suffers Health issues No time for hobbies Missed family events
Busting Your Corporate Idol http://amzn.to/15vAXFw
When stress level was high, I found it very hard to depressurize, and became more and more short tempered. … Very little things could ignite my explosion. It wasn’t fun.
“
” “Ron” General Manager in Silicon Valley
Busting Your Corporate Idol http://amzn.to/15vAXFw
How we spend our time reflects our Values & Priorities
Sleep
Work
Everything Else
7 Busting Your Corporate Idol http://amzn.to/15vAXFw
Chronic sleep deficit
Work 7 days most weeks
Always thinking about work
Little time for family, dating, hobbies, health
Little energy
8 Busting Your Corporate Idol http://amzn.to/15vAXFw
Sufficient Sleep Every Night
At least one day a week without work
Minimal after-‐hours email
Time for family, dating, friends, hobbies, exercise
Less stress, and more productive
9 Busting Your Corporate Idol http://amzn.to/15vAXFw
1. Everyone is overworked 2. Overwork will pay off eventually 3. People can function with less sleep 4. No choice because there is too much to do
10 Busting Your Corporate Idol http://amzn.to/15vAXFw
11
LinkedIn Survey Results, 290 responses
Busting Your Corporate Idol http://amzn.to/15vAXFw
One third of Americans report that they are chronically overworked” (Galinsky et al., 2005)
“Small business owners work the longest hours (paid
and unpaid) (Bond et al., 2002, p. 52).
“Top managers the most likely to be working over sixty hours a week” (Kodz et al., 2003, p. 2)
“Employees who [prioritize family over work] … are less likely to be overworked than employees who are work-‐centric” (Galinsky et al., 2005, p. 5).
12 Busting Your Corporate Idol http://amzn.to/15vAXFw
13 Busting Your Corporate Idol http://amzn.to/15vAXFw
30% of Americans are sleep deprived
Amygdala more responsive to “negative images” Primitive, emotional brain
The sleepy brain is more emotional
14 Busting Your Corporate Idol http://amzn.to/15vAXFw
Chronic restriction of sleep to 4 h or 6 h per night over 2 weeks
Significant cumulative, dose-‐dependent deficits in cognitive performance on all tasks.
Subjects were largely unaware of these increasing cognitive deficits, which may explain why the impact of chronic sleep deprivation is often assumed to be benign The cumulative cost of additional wakefulness: dose-‐response effects on
neurobehavioral functions and sleep physiology from chronic sleep restriction and total sleep deprivation.
Van Dongen et. al. Sleep. 2003 Mar 15;26(2):117-‐26.
15 Busting Your Corporate Idol http://amzn.to/15vAXFw
Military study of knowledge workers Losing one hour of sleep per night for a week will cause cognitive degradation equivalent to a .10 blood alcohol level.
Most people don’t notice impairment Tests show dramatically lower quality of their output
0.10 blood alcohol: reasoning & judgment impaired, emotional swings, slower reflexes
16 Busting Your Corporate Idol http://amzn.to/15vAXFw
Longer shifts and more
work days result in less efficient work
Small impact of longer hours initially
17 Busting Your Corporate Idol http://amzn.to/15vAXFw
18
“We know from changing from 6 to 5 days and back again that we can get at least as great production in 5 days as we can in 6. We will probably get greater, because the
pressure will bring better methods.”
The harder we crowd business for time, the
more efficient it becomes.
From World’s Work 1926 p 613-616 http://amzn.to/15vAXFw
“Research shows that knowledge workers actually have fewer good hours in a day than manual laborers do — on average, about 6 hours, as opposed to 8.” Bring Back the 40 hr work
week bySara Robinson, Salon.com
19 Busting Your Corporate Idol http://amzn.to/15vAXFw
People who took vacation: Higher performance
ratings Significantly less likely to
leave the firm. ▪ Internal study at Ernst &
Young, (2006)
Longer tenured brokers at AG Edwards bring in more revenue ▪ Figure from from The Loyalty
Effect by Frederick Reichheld
20 Busting Your Corporate Idol http://amzn.to/15vAXFw
"Customer retention correlates to employee retention"
Dealerships who have a higher three-‐year retention rate for their personnel also have higher grosses.”
“Life's demands sometimes require an employee to slip out early in the afternoon, and dealers who refuse to acknowledge that are likely to alienate their staff.”
“Sales stars can earn commissions of $200,000 or more. The average for the rest of the sales team is closer to $50,000
such a high-‐flier breeds resentment, cynicism and low morale. "If you can flatten out the bell curve on compensation, the entire store benefits,” http://www.workforce.com/article/20121024/NEWS02/121029978/kinder-‐and-‐
gentler-‐the-‐new-‐path-‐to-‐reducing-‐employee-‐turnover 21 http://amzn.to/15vAXFw
On Sale at Amazon.com
Busting Your Corporate Idol http://amzn.to/15vAXFw
“Sue Brady” Austin, Texas Marketing VP
“
” Busting Your Corporate Idol http://amzn.to/15vAXFw
“Sue Brady” Austin, Texas Marketing VP
“
” Busting Your Corporate Idol http://amzn.to/15vAXFw
There is a happy ending to Sue’s story
Job stress is estimated to cost U.S. industry more than $300 billion a year in absenteeism, turnover, diminished productivity and medical, legal and insurance costs (Rosch, 2001).
“Twenty percent of employees reporting high overwork levels say they make a lot of mistakes at work versus none (0%) who experience low overwork levels” (Galinsky et al., 2005, p. 2).
25 Busting Your Corporate Idol http://amzn.to/15vAXFw
Fanatical Zeal Engagement Discontent
Higher Turnover Less attention to detail Higher stress
Arrogance Ignores customer Inflexibility Blind obedience
Busting Your Corporate Idol http://amzn.to/15vAXFw
Bus
ines
s O
utco
mes
Level Of Engagement
Busting Your Corporate Idol http://amzn.to/15vAXFw
People Circumstances Company Culture
28 Busting Your Corporate Idol http://amzn.to/15vAXFw
Image Credits (Flickr CC) Emperor Scorpion by Mike Baird Fox by Digital Primate Brother and Sister 2 by Jeremy Weber
Busting Your Corporate Idol http://amzn.to/15vAXFw
Sometimes things happen
Pat tries to save the day
Illusion of control
Busyness vs. Impact
30 Busting Your Corporate Idol http://amzn.to/15vAXFw
What are the written and unwritten rules of the company?
What are the war stories?
Work while sick?
Is it safe to take vacation?
Do what it takes to get it done?
31
McKinsey 7s Model
Busting Your Corporate Idol http://amzn.to/15vAXFw
Defined time for no calls or emails Participants were more satisfied with:
Work-‐life balance (54% vs 38%) Work (72% vs 49%)
BCG found that: Employees more committed long term (58% vs 40%)
Clients ranged from “nothing nothing fell through the cracks” to “exuberant about the benefits” ▪ Sleeping With Your Smartphone by Leslie Perlow
32 Busting Your Corporate Idol http://amzn.to/15vAXFw
How we spend our time reflects our Values & Priorities Sleep Work Everything Else
33
Busting Your Corporate Idol http://amzn.to/15vAXFw
Chronic sleep deficit
Work 7 days most weeks
Always thinking about work
Little time for family, dating, hobbies, health
Little energy
Idolbuster.com 34
Sufficient Sleep Every Night
At least one day a week without work
Minimal after-‐hours email
Time for family, dating, friends, hobbies, exercise
Less stress, and more productive
35 Busting Your Corporate Idol http://amzn.to/15vAXFw
5 Common Mistakes
Mistake 1: Less after the ___ Mistake 2: Underestimate employee
value Mistake 3: Think 24/7 is required/better Mistake 4: Accept every request Mistake 5: Company first values
Busting Your Corporate Idol http://amzn.to/15vAXFw
Values Decisions Outcome
Company-‐First Never leave work undone Skip workouts Last minute travel
Late meals Health Impact Missed family events
People-‐First Dinner every night No after hours email
Connection w/family, Less stress, more sleep Best self at work Stronger Network
Busting Your Corporate Idol http://amzn.to/15vAXFw
On Sale at Amazon.com http://amzn.to/15vAXFw
Greg's writing gave me just that added boost to feel good about my decision to resign … … special memories … a new gig at the end of the summer.
“
” Maggie Rougier-Chapman
Raleigh-Durham, North Carolina
Sales and Marketing Professional http://amzn.to/15vAXFw
Greg Marcus [email protected]
LinkedIn: www.linkedin.com/in/gregmarcus2
Facebook Fan Page: https://www.facebook.com/bustingyourcorporateidol
Website: www.idolbuster.com