rpms 101. david taylor mhs, rph, pa-c, rn national medical informatics consultant rpms ehr training...

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Page 1: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

RPMS 101RPMS 101

Page 2: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

David Taylor MHS, RPh, PA-C, RNNational Medical Informatics Consultant

RPMS EHR Training and Deployment

Special Thanks to:

Chris Lamer, PharmD, BCPS, CDE

National Medical Informatics Consultant

Patient Education

Page 3: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

INPUT OUTPUTSTORAGE

RPMS• Resource Patient Management System

• A set of integrated computer applications designed to

support the clinical and administrative functions of a

health care program.

Page 4: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

What is RPMS?

Page 5: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

RPMS

Files

Page 6: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Fileman

Labs

MedsVitals POVs

Pt Ed

Fileman

Page 7: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Kernal

Fileman

Labs

MedsVitals POVs

Pt Ed Labs

MedsVitals POVs

Pt Ed

Kernal

Page 8: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

RPMS Inputs

Labs

MedsVitals POVs

Pt Ed

FilemanA1c Result

Diabetes Management System

Page 9: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Sample Input Tools

PCC Data Entry

Pharmacy Package

Laboratory Package

Radiology Package

DM Mgt System

Asthma Package

Page 10: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

PCC

Labs

MedsVitals POVs

Pt Ed

Fileman

Bob’s visit 1/19/07

Mary’s visit 4/26/07

Page 11: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

RPMS Outputs

Diabetes Audit

Labs

MedsVitals POVs

Pt Ed

Fileman

Page 12: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Sample Output Tools

Clinical Reporting System

Diabetes Audit

PCC Management Reports

Case Management Reports

QMAN

PGEN / VGEN

Page 13: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

RPMS Jeopardy

Page 14: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

200

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500

100

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200

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Inputs OutputsTips & Tricks

RPMS History

Getting Help

Page 15: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

RPMS History 100

• RPMS runs on the MUMPS programming language.

• What does MUMPS stand for?

AI/AN Population by State 2000

Page 16: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Massachusetts General Hospital Utility Multi-Programming System

Page 17: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

RPMS History 200

• Is MUMPS a dead computer language?

• Name at least 3 programs or companies that use the MUMPS computer language.

• PS- Everyone should get at least one!!

Page 18: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

– Indian Health Service– Veterans Affairs – Department of Defense– Presbyterian University

Hospitals

• Reference labs– Quest – Dynacare

– Ameripath– Care Centric– Team health– Epic Systems Corporation– EMIS

• Banks

• Credit Unions

Health Information Systems

Page 19: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

RPMS History 300

• Name at least 2 programs that use RPMS.

Page 20: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Over 250 programs around the world!

1. Indian Health Service

2. Community Health Network of West Virginia

3. Presbyterian Hospitals

4. Hawaii has entered an MOA with IHS

5. Eastern Europe

Page 21: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

RPMS History 400Three part question:

1. Who is the current IHS RPMS program manager? (who is responsible for RPMS?)

2. Who is the current IHS Chief Information Officer? (who is responsible for all health information IT?)

3. Who is the current RPMS EHR Training and Deployment Lead?

Page 22: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Howard Hays, MD, MSPH

RPMS Program Manager, IHS

Theresa Cullen, MD, MS

Chief Information Officer, IHS

David Taylor, MHS, RPh, PA-C, RN

RPMS EHR Training & Deployment

Page 23: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

RPMS History 500

DAILY

DOUBLE

Page 24: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Who developed (created) the MUMPS programming language?

Page 25: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Neil Pappalardo

Page 26: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Where did Neil develop MUMPS?

Page 27: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Dr. Octo Barnett’s animal lab

Page 28: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Inputs 100

• How do you document that your patient checks their home blood sugars?

– Note, this patient gets their supplies from another company.

Page 29: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Health Factor

Page 30: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Inputs 200 We often input groups of information into

RPMS and call them registries and taxonomies. What’s the difference between a template (aka registry) and a taxonomy?

Page 31: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

• A registry is a list of people

• A taxonomy is a list of things (stuff) such as medication, labs, CPT codes.

Page 32: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Inputs 300 You talk with your patient who has type 2

diabetes about the importance of incorporating some type of exercise in their lives and the patient states that they are going to try to walk for 20 minutes three times a week.

What input data element do you use to document this?

Page 33: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Patient Education

DM-EX-G-CL-10min-GS-will walk 20min 3x/wk

Page 34: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Inputs 400

What input tool is this, and where does the information go?

Page 35: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Retinal ScreenIt goes electronically to PIMC where it is read and interpreted

Need to ensure it is entered into RPMS as an exam code

Page 36: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Inputs 500 As of July 2008 - how many sites have begun

using the Electronic Health Record?

Page 37: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

166166

Page 38: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Outputs 100

How many areas run the diabetes audit?

Page 39: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Area 1

Area 2

Area 3

Area 4

Area 5

Area 6

Area 7

Area 8

Area 9

Area 10

Area 11

Area 12

All- Areas

All TwelveAll Twelve

Page 40: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Outputs 200

Name 3 RPMS Output Tools that let you manage and control groups (registries) of patients.

Page 41: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

1) Diabetes management System2) Case Management System3) Asthma Register System4) Women’s Health5) HIV Management System6) iCARE

Page 42: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Outputs 300What is the difference between CRS and

GPRA?

Page 43: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

CRS is the tool used to create outcome reports on many different measures.

GPRA is a group of outcome reports that goes to Congress. CRS is used to make this special report.

Appropriated Dollars

Activities

Consistent with Agency Goals

Customer benefits or outcomes

Return on Investment

Page 44: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Outputs 400

What six things need to be documented to get credit for the CRS measure called: Diabetes Comprehensive Care?

Page 45: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

A1c checked

Blood pressure checked

LDL performed

nephropathy assessment (estimated GFR and qualitative protein)

Retinal eye exam

Diabetes foot exam

Page 46: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Outputs 500Name one output report that is specifically

designed for patients.

Patient centered care

Page 47: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Patient Wellness Handout

Logic used to provide information about results

Data extracted from RPMS

Reviewed with patient by clinician, nurse, educator, or pharmacist

Page 48: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Tips & Tricks 100

• I entered some information on a patient named Myirial Pilkiniskersinin using the diabetes management system, but I forgot to add one thing to her record.

• How can I choose her again in RPMS without typing in her name, chart number, or birthdate?

Page 49: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Press the space bar and hit the ENTER Press the space bar and hit the ENTER key.key.

When you do this, RPMS picks the last patient or item you were using

Page 50: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Tips & Tricks 200When performing a QMAN search, how can you

easily pick all of your diabetes diagnoses?

***** SEARCH CRITERIA *****

What is the subject of your search?// LIVING PATIENTS

Subject of search: PATIENTS ALIVE TODAY

Attribute of LIVING PATIENTS: DX

Enter DX: ??

Page 51: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Enter DX: [SURV 1 SURVEILLANCE DIABETES DM SURV - USED BY HLTH SUMM 2 SURVEILLANCE HYPERTENSION USED BY HLTH. SUM. SURV. 3 SURVEILLANCE OBESITY USED BY HLTH. SUM. SURV. 4 SURVEILLANCE PHYSICAL EXAM USED BY HLTH. SUM. SURV. 5 SURVEILLANCE PNEUMOCOCCAL RISK 6 SURVEILLANCE TUBERCULOSIS USED BY HLTH. SUM. SURV.CHOOSE 1-6:

Some diagnosis taxonomies are already created for you to use. Just type “[surv” and hit ENTER

Page 52: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Tips & Tricks 300

What character (key on the keyboard) is the same as using the ENTER key?

Page 53: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

The colon (;) is like the enter key in The colon (;) is like the enter key in RPMSRPMS

Try it out…Try it out…Next time you log in, type your Next time you log in, type your username a colon, then your username a colon, then your verification codeverification code

C lamer;mypassword C lamer;mypassword

Page 54: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Tips & Tricks 400

How can you “jump” form one RPMS application to another?

How can I go from the health summary menu to the EHR menu quickly?

Page 55: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Use the

“Up-Hat” or “Carrot” or“Shift Six”

Select Health Systems Option: ^EHR

1 EHR Cover Sheet Reminder List [BEHORM EHR COVER SHEET LIST] 2 EHR Lookup Categories [BEHORM EHR LOOKUP CATEGORIES] 3 EHR Setup Menu [CIA EHR MENU] 4 EHR/PCC Coding Audit for One Patient [APCDCAF EHR AUDIT ONE PATIENT] 5 EHR/PCC Coding Audit for Visits in Date Range [APCDCAF AUDIT VISITS] 6 EHR/PCC Coding Audit Menu [APCDCAF EHR CODING AUDIT MENU] 7 Edit Parameters for Use in BH EHR [AMH M EHRBH PARAMETER EDIT]

Page 56: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Tips & Tricks 500

What is the best tool to use to get a printout of multiple items: name, chart number, gender, and age?

Page 57: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Try PGEN or VGEN

Page 58: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

BH GENERAL RETRIEVAL Dec 16, 2007 22:04:34 Page: 1 of 1 BH GENERAL RETRIEVAL Dec 16, 2007 22:04:34 Page: 1 of 1 Patient Selection Menu Patient Selection MenuPatients can be selected based upon any of the following items. SelectPatients can be selected based upon any of the following items. Selectas many as you wish, in any order or combination. An (*) asterisk indicatesas many as you wish, in any order or combination. An (*) asterisk indicatesitems already selected. To bypass screens and select all Patients type Q.items already selected. To bypass screens and select all Patients type Q. 1) Sex 15) Patient Flag Field 29) Pts w/Problem (MHSS 1) Sex 15) Patient Flag Field 29) Pts w/Problem (MHSS 2) Patient Age 16) Case Open Date 30) Pts seen by a Provid 2) Patient Age 16) Case Open Date 30) Pts seen by a Provid 3) Patient DOB 17) Case Admit Date 31) Pts w/Education Done 3) Patient DOB 17) Case Admit Date 31) Pts w/Education Done 4) Patient DOD 18) Case Closed Date 32) Pts seen for an Acti 4) Patient DOD 18) Case Closed Date 32) Pts seen for an Acti 5) Living Patients 19) Case Disposition 33) Pts seen w/Type of C 5) Living Patients 19) Case Disposition 33) Pts seen w/Type of C 6) Chart Facility 20) Next Case Review Dat 34) Pts seen w/Axis IV L 6) Chart Facility 20) Next Case Review Dat 34) Pts seen w/Axis IV L 7) Community of Residen 21) Designated MH Prov 35) Pts w/Inpatient Disp 7) Community of Residen 21) Designated MH Prov 35) Pts w/Inpatient Disp 8) County of Residence 22) Designated SS Provid 36) Pts Last Health Fact 8) County of Residence 22) Designated SS Provid 36) Pts Last Health Fact 9) Tribe of Membership 23) Designated A/SA Prov 37) Pts w/ A/SA Componen 9) Tribe of Membership 23) Designated A/SA Prov 37) Pts w/ A/SA Componen 10) Eligibility Status 24) Designated Other Pro 38) Pts w/ Days in Res T 10) Eligibility Status 24) Designated Other Pro 38) Pts w/ Days in Res T 11) Class/Beneficiary 25) Personal History Ite 39) Pts w/ Days Aftercar 11) Class/Beneficiary 25) Personal History Ite 39) Pts w/ Days Aftercar 12) Medicare Eligibility 26) Pts seen at a Locati 40) Pts w/ A/SA Type of 12) Medicare Eligibility 26) Pts seen at a Locati 40) Pts w/ A/SA Type of 13) Medicaid Eligibility 27) Pts Seen in a Commun 13) Medicaid Eligibility 27) Pts Seen in a Commun 14) Priv Ins Eligibility 28) Pts w/Problem (DX) 14) Priv Ins Eligibility 28) Pts w/Problem (DX) Enter ?? for more actions Enter ?? for more actions S Select Item(s) + Next Screen Q Quit Item SelectionS Select Item(s) + Next Screen Q Quit Item SelectionR Remove Item(s) - Previous Screen E Exit ReportR Remove Item(s) - Previous Screen E Exit ReportSelect Action: S// Select Action: S//

Page 59: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

BH GENERAL RETRIEVAL Dec 16, 2007 22:07:03 Page: 1 of 1 PRINT ITEM SELECTION MENUThe following data items can be printed. Choose the items in the order youwant them to appear on the printout. Keep in mind that you have an 80column screen available, or a printer with either 80 or 132 column width. 1) Patient Name 12) Class/Beneficiary 23) Case Closed Date 2) Sex 13) Medicare Eligibility 24) Case Disposition 3) Patient Age 14) Medicaid Eligibility 25) Next Case Review Dat 4) Patient DOB 15) Priv Ins Eligibility 26) Designated MH Prov 5) Patient SSN 16) Mailing Address-City 27) Designated SS Provid 6) Patient DOD 17) Home Phone 28) Designated A/SA Prov 7) Patient Chart # 18) Mother's Name 29) Designated Other Pro 8) Community of Residen 19) Patient Flag Field 30) Designated Other (2) 9) County of Residence 20) Patient Flag Narrati 31) Personal History Ite 10) Tribe of Membership 21) Case Open Date 32) Pts Last Health Fact 11) Eligibility Status 22) Case Admit Date

Enter ?? for more actions S Select Item(s) + Next Screen Q Quit Item SelectionR Remove Item(s) - Previous Screen E Exit ReportSelect Action: S//

Page 60: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

BH GENERAL RETRIEVAL Dec 16, 2007 22:09:14 Page: 1 of 1

SORT ITEM SELECTION MENUThe Patients displayed can be SORTED by ONLY ONE of the following items.If you don't select a sort item, the report will be sorted by patient name. 1) Patient Name 7) County of Residence 13) Designated SS Provid 2) Sex 8) Tribe of Membership 14) Designated A/SA Prov 3) Patient DOB 9) Eligibility Status 15) Designated Other Pro 4) Patient DOD 10) Class/Beneficiary 16) Designated Other (2) 5) Patient Chart # 11) Patient Flag Field 6) Community of Residen 12) Designated MH Prov

Enter ?? for more actions S Select Item(s) + Next Screen Q Quit Item SelectionR Remove Item(s) - Previous Screen E Exit ReportSelect Action: S//

Page 61: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Getting Help 100You are getting an error every time you run

an RPMS report. Who do you contact for help?

Page 62: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Step 1: contact your local RPMS site manager

Step 2: contact your area RPMS site manager

Step 3: contact the IHS RPMS Help Desk

Page 63: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,
Page 64: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

http://www.ihs.gov/GeneralWeb/HelpCenter/Helpdesk/index.cfm

Page 65: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Getting Help 200

We all love the EHR, but wouldn’t it be great if it….

What do you do when you have an idea for a new enhancement for RPMS or the EHR?

Page 66: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

First, share your idea with the package manager, RPMS site manager, or Clinical Coordinator at your local site.

If they cannot help, or if they recommend it, you can post your request to the RPMS Feedback page.

Page 67: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,
Page 68: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

http://www.ihs.gov/CIO/RPMS/index.cfm?module=feedback&option=add&newquery=1

Page 69: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Getting Help 300

I’m using the Diabetes Management System, but I’m not sure how to do something. Where do you go to find the manual?

Page 70: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

The RPMS webpage makes all of the user and technical manuals available in PDF format. You will need to have Adobe Acrobat or another PDF reader to see them.

Page 71: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,
Page 72: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

http://www.ihs.gov/Cio/RPMS/index.cfm?module=home&option=documents

Page 73: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Types of Manuals

• Install manual - used by the RPMS site manager to put the application on your RPMS system

• User manual - tells you how to use the application and what the application does.

• Technical manual - describes the fine details of how the application works in the system; generally for programmers

• Other documents - may contain additional information that can help you to use the application

Page 74: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Other Documents Example

Page 75: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Additional Materials

If you cannot find the information that you are looking for in the manual– Talk to your RPMS site manager– Ask if there have been any patches added to the

system– Ask to get a copy of the installation notes– Sometimes new information such as recent

enhancements my be in the patch documentation, but not yet added to the manual

Page 76: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Getting Help 400

I’m using EHR and want to get some more information. Where do I go?

Can you name 3 places to get EHR help?

Page 77: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

1) EHR manuals

Page 78: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,
Page 79: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

2) EHR online help

Page 80: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Online Help

Page 81: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

3) EHR ListServ

Page 82: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,
Page 83: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

http://www.ihs.gov/cio/listserver/index.cfm

Page 84: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Getting Help 500

Where can you go to find out about available RPMS training?

Name two places.

Page 85: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

1) RPMS training website

Page 86: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,
Page 87: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

2) Recorded WebExes

Page 88: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

www.ihs.gov/CIO/EHR

Page 89: RPMS 101. David Taylor MHS, RPh, PA-C, RN National Medical Informatics Consultant RPMS EHR Training and Deployment Special Thanks to : Chris Lamer, PharmD,

Basic RPMS 101Hands-On Exercise

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