MBA Healthcare Management

Royal Docks Business School

uel.ac.uk/rdbs

Contents3 Welcome to RDBS

Professor Nora Ann Colton, Dean of the Royal Docks Business School Dr Osman Khan, Director of MBA Programmes Live and study in London with UEL

8 A healthcare MBA at UEL

Why study for a healthcare MBA? Our MBA Healthcare Management programme Professional body partners

14 An international learning experience Embracing diversity for a world of understanding in healthcare International partnerships Networking

20 Support for international students International Welcome Programme UEL International Team Visa advice English language support Get advice before you apply

22 Working with business Services we offer Employability for our MBA students Research

28 How to apply for your healthcare MBA Get started with your application

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The University of East London’s Royal Docks Business School (RDBS) is a leader in global business education. We pride ourselves on providing an environment in which students can think beyond the boundaries of traditional disciplines, embrace a diverse and innovative learning approach and benefit from programmes that match academic excellence with industry experience. RDBS is known locally and internationally for its research and excellence in entrepreneurship, finance, diversity and business and we support a number of leading research centres in these areas. The School is also recognised for its cutting-edge programmes in finance, sports, events, hospitality and management. When it comes to transforming the student experience, we are consistently ranked as a leading business school in London. All our students have the opportunity to study and undertake internships abroad and we make sure that throughout their time with us, they receive the support and experience they need to become global leaders in an ever-evolving world economy. I hope you enjoy learning more about our MBA Healthcare Management and I look forward to welcoming you to the RDBS community.

Welcome

Professor Nora Ann Colton

Dean of the Royal Docks Business School

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Message from the Director of MBA programmesUEL has an excellent MBA programme that is delivered globally. We offer a highly competitive and innovative programme of study, benchmarked against the best in the sector, and are committed to providing you with the highest quality of learning experiences.

You will benefit from the latest management knowledge and will be taught by some of the best lecturers, researchers and practitioners in their respective fields. We also offer you the chance to network with international business professionals from within leading organisations and work actively to offer you the opportunity to study abroad and to take up overseas placements with partner institutions.

As a UEL student you will have access to UEL’s comprehensive range of support services, including our employability centre. You’ll also be engaged in extra- and co-curricular activities, such as guest speakers on the MBA Masterclass series. Our MBA programme will transform your career and provide you with the necessary skills to become a leader in this new global environment.

I look forward to meeting you and wish you every success in your studies at RDBS.

Dr Osman Khan

Director of MBA Programmes

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London is one of the most vibrant, cosmopolitan places in the world to be a student. The city has over 400,000 university students, of which 100,000 are from outside the UK, making London a dynamic and stimulating place in which to live. As a UEL student, you will study in one of the major business capitals of the world and have the chance to experience London’s exciting history, attractions, diverse culture and events. You will also benefit from our close proximity to London City Airport and first-rate transport links.

The legacy of the 2012 London Olympics and Paralympics will provide huge opportunities for the University and the communities it serves, not least in health. Students on our MBA programme profit from the ongoing regeneration and legacy work, which will continue for decades after the main event. Our purpose-built Business School provides excellent learning facilities based in London’s historic Royal Docks. Around us in east London is a vibrant, multicultural and entrepreneurial community with which we have extensive links that benefit our students throughout their studies.

Live and study in London with UEL

The UEL Docklands Campus, opened in 2000, was the first new university campus built in London for over 50 years.

In 2007, Her Majesty Queen Elizabeth II opened our brand-new, state-of-the-art Business School and library facility.

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UEL is one of the UK’s fastest-growing universities and plays an integral role in local, regional and international development. We empower individuals, communities and businesses through diversity, partnership and excellence in teaching and research.

The Royal Docks Business School reflects the University’s innovative, forward-thinking approach to education and learning. Over 3,000 students benefit from our comprehensive suite of business programmes and services, championed by leading academics committed to undertaking high-quality research that underpins our teaching.

Why study for a healthcare MBA?

Healthcare is a critical topic of discussion today, not only in the United Kingdom, but throughout the world. At no other time in the history of the sector has it been

more important for us to have healthcare leaders with an understanding of management issues. At UEL, we embrace this challenge with an integrated approach to learning that fosters teamwork, communication skills and leadership development alongside efficient, cost-effective use of resources. Our programme is highly interactive and offers you the opportunity not only to learn from case studies from the healthcare industry, but to learn from each other. You will engage with professionals from our Business School, as well as our internationally known School of Health, Sport and Bioscience (HSB). We make sure that our students not only know how to solve the numerous challenges that confront them in a medical setting, but feel confident identifying and solving problems when they emerge. This type of forward thinking makes our programme cutting edge.

A healthcare MBA at UEL

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Honorary profile

Martin P SlarkMBA, University of East London

Martin is a UEL graduate and is currently Vice-Chairman and Chief Executive of Molex Inc, where previously he was Director, Executive Vice-President, President and Chief Operating Officer. Whilst working as President of Molex’s Far East Region, he began an MBA by flexible distance learning at UEL, graduating in 1992. “UEL was offering a flexible, part-time MBA programme, which was very attractive to me because my job requires constant travelling. The coursework, while demanding, seemed to offer what I wanted and fitted my schedule, with most of the courses being held in the evening and on weekends. I believe studying for the MBA broadened my outlook and enabled me to sharpen my analytical skills. I also learned a lot about aspects of business that, as a trained engineer, I had not been so involved in, such as organisational management and marketing. It is interesting to learn from, and share experiences with, people in other fields of business; I learned a great deal from teachers and fellow students and 14 years later many of them are still my friends.”

In 2005, Martin came back to UEL to receive an honorary Doctorate of Business Administration (honoris causa). He regularly visits the UK and attends functions with the Vice-Chancellor of UEL and our other university friends.

Molex sponsors a prize for best student on our MBA programmes. The prize is awarded biannually and is open both to part-time and full-time students.

Our MBA Healthcare Management programme

Our programme is an integrated design to progress your career through an efficient blend of academic excellence and practical skills.

Our MBA Healthcare Management structure

Our MBA Healthcare Managament programme involves the study of three core subjects along with specialist training in healthcare design, operation and effectiveness.

MBA

Healthcare Management

Healthcare Organisations

Design, Operation and Improvement

Core specialisation project

You choose two options out of:

• Business Simulation in Healthcare Management• Healthcare Management Dissertation• Healthcare Management Internship.

Core subjects:• International Marketing and Operations Management

The main aim of this module is to focus on the development of market-driven strategies in both product and service delivery in profit and non-profit-making organisations. The module will lay the foundations of core marketing and operations concepts/principles and analytical methods. It will develop the themes of how added value and customer satisfaction are driven by the marketing environment and are delivered through integrated operations.

• International Issues in Accounting and Managerial Finance

This module aims to provide a broad introduction to financial accounting, management accounting and finance to assist decision making, including the role of theory. Specifically, the module aims to develop a critical awareness of crucial relevant issues at an international level and their implications for business organisations, and the major issues in financial reporting by multinational corporations.

• International Human Resource Management and Project Management

The main aim of this module is to enable you to develop the competencies needed to exercise leadership in the management of human resources in global organisations, either as a general manager or human resource professional, or to function as an advisor or researcher in the field. The module will also evaluate and apply the methodological factors that can be used for selecting, defining, planning, controlling, monitoring and delivering projects.

“I believe studying for the MBA broadened my outlook, and enabled me to sharpen my analytical skills. I also learned a lot about aspects of business that, as a trained engineer, I had not been so involved in, such as organisational management and marketing.”

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Academic profile

Dr Osman Khan MBA MarketingPhD Marketing, University of Bradford

Dr Osman Khan is Director of MBA programmes and teaches on the MBA Leadership specialism. He has over a decade of experience of working in consultancy and training to enable companies to improve their business performance. He specialises in customer experience management (CEM), customer loyalty and satisfaction, emotional attachment, B2B marketing, social media, strategic marketing and tourism marketing.

Osman’s past experience includes working as a marketing director at a high-tech IT firm, consulting for multinational mobile operators in Europe and the Middle East, and helping firms within the UK to improve customer loyalty, increase sales and reassess strategic marketing goals. He is actively engaged in research and has recently published three books on CEM and customer loyalty with the European Centre for Best Practice Management (ECBPM). Osman is also the chair of the judging panel for the UK Theme Park and Visitor Attraction Awards and a visiting research fellow at the Henley Centre for Customer Management at the Henley Business School.

SpotlightModule: Healthcare Organisations: Design, Operation, and ImprovementThis healthcare module is taught in the School of Health, Sport and Bioscience – an exciting, friendly and innovative learning environment which offers a wide range of scientific, medical, health and sports programmes. The School is home to the Institute for Health and Human Development (IHHD), which brings together expertise across the University to carry out research on health and wellbeing and their social, economic and cultural determinants.

The complexity of modern healthcare, arising from constant innovation, has been described as being “an order of magnitude” greater than other industries. Currently, healthcare service users increasingly demand a personalised, higher-quality healthcare experience, whilst the threat of public sector austerity increases the pressure on providers to deliver it.

This module equips you with analytical insight into the effective design, operational management and improvement of healthcare service delivery systems.

You will examine the different approaches of market segmentation and their use in the planning and delivery of health services, and appraise issues in healthcare delivery from service quality and service recovery perspectives.

The module is taught in a range of learning scenarios, including lectures, seminars, workshops, group discussions, role plays, simulations, case studies, video analysis and feedback, ensuring a comprehensive learning experience.

“The UEL MBA provides you with great networking opportunities with some of the best companies around the world.”

Dr Osman KhanPhD, University of Bradford

“Modern healthcare providers are becoming knowledge-driven learning organisations.

“The performance of the workers and managers in them is determined by intelligent experimentation, ingenuity, interpersonal skills and resilience in the face of adversity.”

Edmondson, 2008

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With over 120 nationalities represented within our learning community, UEL is one of the most diverse universities in the world.

A multitude of student experience from across the globe enriches class discussions and provides an authentic international dimension to our MBA programmes.

Embracing diversity for a world of understanding in healthcareHealthcare is a universal need and concern in the world today. What makes studying at RDBS and HSB particularly special is the diversity of our students; at UEL, you will engage with peers from various cultural backgrounds and experiences. It is this synergy in

the classroom that truly makes the UEL experience transformational. Many of our students come from India, China, Nigeria, Germany, the USA and Latin America and have held significant positions of responsibility in healthcare or healthcare-related industries. They come from both private and public sector healthcare organisations in countries with very different healthcare policies and practices. This interaction and learning from others makes the programme a success. Although our programme is designed for individual entrants, we welcome the opportunity for a group of health professionals from the same organisation to enrol together to be able to take the classroom synergy they will experience back to their workplace.

An international learning experience

“ I gained a lot from the cultural diversity of my peer group on the MBA – especially when it came to approaches to business situations and problem solving. The technical and directional assistance I received with my dissertation on new media was invaluable, which has benefited my career.”

Whitney Nožiská, USANew Media Consultant/Career Advisor

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International partnershipsUEL has a long history of working collaboratively with partners all over the world, creating value-added opportunities for students, staff and institutions. By working with our partner institutions, we offer top-up programmes, summer schools, study abroad and exchange opportunities and much more. For more information on our international partnerships please see uel.ac.uk/internationalpartners

NetworkingThe UEL Alumni Network is spread all over the world, with many graduates now in senior management positions. The networking opportunities here are truly exceptional and MBA students have direct access to these influential executives.

Developing industry contacts while you learn allows you to improve your employment options at the end of your MBA.

We offer networking opportunities, both on and off campus, through our large and diverse student body, specialist events and relationships with external partners. Our proximity to London’s extensive programme of conferences, events and exhibitions offers you the opportunity to gain exposure to the international business environment. The RDBS events programme includes MBA masterclasses, alumni events, RDBS specialist staff seminars, professional organisation events such as those for the Chartered Institute of Marketing, and guest speakers, both within programmes and at one-off keynote lectures.

Past speakers include:

• Professor Habib Khan – Executive Director, CIBMP • David Hicks – CEO, Mulberry Consulting • Shahrukh Shahzad – Manager, Deloitte • Christine Brown-Quinn – Director, UBS • Clare Muscutt – Service Strategy Manager, The Compass Group

Honorary profile

Lord NoonLLB (Hons), University of East London Lord Noon was awarded an Honorary Degree from the University of East London in November 2009 and has continued to give back to the University by sponsoring and helping to launch the Noon Centre for Equality and Diversity in Business in 2012. He has also received degrees from several other universities for his business achievements over the years. Lord Noon Kt, MBE is a British businessman originally from India. He is the non-executive Chairman of Noon Products (now part of Kerry Foods), which he founded in 1989 and until September 2003 was also its Managing Director. After establishing several successful businesses in India, which he still operates, he settled in London in 1973 to set up Bombay Halwa Ltd (Royal Sweets) in Southall. The company, of which Lord Noon is Chairman and Managing Director, specialises in Indian sweets, snack foods and aviation catering.

Lord Noon is a Trustee on the Board of several prominent charities. He also served on the Board of Transport for London as well as the London Chamber of Commerce and Industry and was its President for a two-year term until 2003. He remains an energetic force at Noon Products and is still passionate about producing ever-more sophisticated varieties of high-quality, authentic ready meals for a continually expanding market. Lord Noon was awarded an MBE for his services to the food industry in 1994, was knighted in 2002 and made a life peer with the formal title of ‘Baron Noon of St John’s Wood’ in 2011. He is Chairman of The Noon Hospital and Research centre in Rajasthan, India, which was sponsored by his charity, Zeen-Zar Charitable Foundation Trust. With its integrated and high-tech infrastructure, state-of-the-art operating theatres and highly intellectual and experienced staff, the hospital offers the highest quality of professional care for the people of Rajasthan.

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Academic profile

Oliver MudyarabikwaMSc, London School of Economics Oliver Mudyarabikwa is a lecturer in health services management. He was previously a health service manager and is able to draw on this experience in his teaching. Oliver has substantial experience of teaching in both public health and health services management. His current research interests are in relation to health economics and the evaluation of health service initiatives in primary care.

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Support for international studentsUEL provides international students with excellent all-round support through our comprehensive set of programmes and services. Generous scholarships are available for international students; visit our website, uel.ac.uk/internationalscholarships, for more information.

UEL International Team The award-winning UEL International Team will look after you from the time you start the application process right through to graduation and the time you become an alumnus. The team, based at the Docklands Campus, assist students through the application process and provide a focal point for our international students once they arrive in the UK.

International Welcome Programme Voted the best in London in the 2010 International Student Barometer, the Welcome Programme is made up of social events and practical information sessions. Programme schedules include free airport pick-up from Heathrow or Gatwick airports, a tour of London, a visit to the 2012 Olympic site, health and money advice sessions and more.

Visa advice Our team of trained international student advisors is on hand to provide information on immigration both prior to application and throughout your time at UEL. They also run regular workshops about visas and schemes available to enable you to work in the UK on completion of your studies.

English language support Our Language Centre offers specialist English courses for international students who may require extra English support before they join a Master’s programme at UEL.

Get advice before you applyUEL International staff visit many countries across the world and work with a network of advisors based across the globe to help students through the application process. Our advisors can help you select and apply for your course, assist with your visa application and much more. We also have dedicated UEL centres in China, Malaysia and India. For more information, visit uel.ac.uk/international

Academic profile

Professor Nora Colton BSc and MSc in Economics, W.P. Carey School of Business, Arizona State UniversityGraduate Diploma in Middle East Studies, the American University, CairoDPhil, St Antony’s College, University of Oxford

Nora received a Carnegie Scholar award as well as a Fulbright Scholarship at both undergraduate and postgraduate levels.

Nora is the Dean of the Royal Docks Business School and teaches on the MBA Finance specialism. She is an economist and Middle East specialist who has published on a wide range of macroeconomic and political economy issues pertaining to the region. Before joining UEL Nora was a Professor of Economics at Drew University in the USA, as well as a Visiting Professor at the American University in Beirut on two occasions.

Nora has conducted research in Egypt, Jordan, Lebanon and Yemen and has published on the Gulf Cooperation Council and the United Arab Emirates. She is also the editor of a book series on Middle East Economics and Business, published through Palgrave-Macmillan Press.

“When it comes to transforming the student experience, we are consistently ranked as a leading business school in London.”

In the summer 2011 International Student Barometer we were voted best in the UK for:

• language support• visa advice• accommodation quality• internet access• eco-friendly attitude.

Professor Nora ColtonDPhil Oxford University

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Our Executive Education programmes offer businesses the opportunity to work in partnership with RDBS experts to meet their continuing professional development needs. We have a number of exciting programmes, as well as tailored programmes to suit individual or group requirements. Our flexible approach to design and delivery enables us to design and deliver our programmes in a way and location that is comfortable for our clients; this flexibility is enhanced by our close links to other UEL Schools such as HSB and our global academic partners.

Nowhere is this truer than with our Healthcare Blended e-Learning Series. This series is based on the Lean Six Sigma Green Belt certification in Process Improvement. Six Sigma is a powerful management system that helps companies increase profits by eliminating variability, defects and waste. This Healthcare Blended e-Learning Series allows healthcare professionals the opportunity to improve their management skills while still having the flexibility to meet the demands of the fast paced healthcare sector. The programme involves e-learning through our partnership with The Quality Group that assists us in

providing an online learning platform in the Healthcare Green Belt Six Sigma programme, alongside classroom interaction with UEL expert healthcare academic staff.

Recent research confirms that adult learners learn best through engagement and real-world experiences. Consequently, we do not do anything in our classroom in this programme that cannot be done online. Your time is valuable and we want to make sure you get maximum exposure to interacting and engaging experts in the field as well as your fellow classmates. These face-to-face classes are used to make the online material come alive in a transformational way that will ensure good practices for a lifetime of learning. This programme is designed to give you total flexibility in terms of speed and location. You will start your programme with a virtual class event to introduce you to the course material in preparation for your face-to-face classes. These classroom experiences are offered at weekends and evenings to offer flexibility and you are able to make up for missed classes at a later date. Our focus is on assisting you to take what you learn and turn it into best practice. Students enrolled on our MBA programme are welcome to do the Lean Six Sigma Green Belt certification alongside their programme.

Working with business

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Academic profile

Dr Phil Clark PhD, University of Cambridge

Dr Phil Clark was awarded a PhD by the University of Cambridge in 2000. His thesis examined the domestic and overseas supply chain strategies of global Japanese organisations that included Honda, Toyota, Sony and Sanyo. It focused on the role that trust played in governing economic transactions in overseas environments and comparative empirical research was carried out in Japan and the UK.

Phil’s academic career followed a successful 17-year career in the car/motorcycle industry, in which he was employed in a wide range of technical and managerial positions ranging from grand prix motorcycle racing to sales and marketing. When Honda opened their car factory in the UK in 1986, Phil was closely involved in monitoring the quality of the finished products from a sales and marketing perspective. He was part of the ‘Learning from Japan’ initiative and presented papers to the UK Government and the Society of Motor Manufacturers and Traders in 1996.

Whilst Phil has extensive knowledge of operations management and supply chain management in the manufacturing sector, and retains strong links with Honda, his main research interests currently focus on business strategy: the attainment and retention of competitive advantage.

It’s important that, as a healthcare MBA student, you take the initiative to attract the interest of employers. The best chance of employment will usually be in areas where you can offer not only your new qualification but also previous experience and proven skills.

We offer:

• Internships

Each year we help healthcare MBA students find post-programme internships.

• One-on-one careers sessions

Our careers advisor provides professional advice on selecting possible roles and the application and assessment process.

• Employability workshops

Customised workshops are run for our healthcare MBA students and focus on job-search strategy, improving your CV, maximising employability and self-marketing.

• Getting Down to Business Week

Each year a Getting Down to Business Week is run for our students and includes bespoke sessions for our healthcare MBA students.

• Employer networking events

These enable you to connect with employers and find out what opportunities are available.

• Interview skills sessions

Simulated sessions provide feedback from employers and members of the Employability and Enterprise Team on developing strong interview skills.

• RDBS Leadership Award

You have the chance to take part in this highly innovative programme to create a portfolio showcasing development and progression. Those who are successful gain a Certificate in Leadership to show to potential employers to enhance career opportunities.

• Work-based learning

You have the opportunity to participate in a work-based module and earn credits toward your degree.

• Ongoing support

You can continue to benefit from the Employability centre even after completing your healthcare MBA.

Healthcare MBA graduates from UEL have gained employment in established organisations such as the National Health Service, the Anthony Nolan Trust, Mind and the Department of Health.

Employability for our healthcare MBA students

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The School of Health , Sport and Bioscience has a strong focus on research related to improving health and wellbeing including public and community health, physiotherapy, podiatry, rehabilitation, medical biosciences, biotechnology, forensic science and applied sports sciences. The School hosts the Institute for Health and Human Behaviour (IHHD), with a research portfolio comprising: the health and wellbeing status of communities and cost-effectiveness of interventions; social, economic and cultural factors influencing access to health and social care services; R&D for local authorities and primary care NHS trusts to commission upstream health promotion services; and international health and international health systems. The IHHD is a major partner in the groundbreaking Well London research project.

Research

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Entry requirementsTo apply for our MBA programme applicants normally need to have an undergraduate honours degree from a recognised/accredited university with a minimum 2.2 classification or equivalent. You are also recommended to demonstrate a minimum of two years’ relevant work experience or its equivalent. Consideration can also be given to candidates without a bachelor’s degree but who have five or more years of managerial experience.

Applications are made through our website: visit uel.ac.uk/apply to get started.

For more information on the Royal Docks Business School and its full range of courses, visit uel.ac.uk/business

How to apply for your MBA Healthcare Management

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Royal Docks Business School

University of East LondonDocklands CampusUniversity WayLondon E16 2RD

Tel: +44 (0)20 8223 3333uel.ac.uk/rdbs

© University of East London, August 2012