UNIVERSITY OF PERPETUAL HELP SYSTEM-DALTAAlabang Zapote Road, Pamplona 3, Las Pias CityCollege of International Hospitality Management

COURSE SYLLABUS

COURSE CODE

:HRM 321COURSE TITLE

:ROOMS DIVISION MANAGEMENT AND CONTROL SYSTEM

COURSE DESCRIPTION :This course presents an understanding of the necessity for controls in Room Division and of the requirement to supervise the

operations of a hotel Front Office and Housekeeping

CREDIT

:3 Units (3 hours lecture/week)

PRE-REQUISITE

:Housekeeping Operations and Front Office Operations

GENERAL OBJECTIVES:

A. Cognitive

:1. To understand the management system and control of Rooms Division

2. Describe and explain how to apply control mechanisms within the Front Office so as to present loss of hotel assets.

B. Affective

:1. To recognize functions in housekeeping laundry operations.

2. To appreciate the work of the night auditor.

C. Psychomotor:1. To implement occupational health, safety and welfare practices and procedures within the room division and describe for

detection and evacuation procedure.

2. Prescribe security measure commonly applied in hotels so as to ensure security for guest, staff and property.

SPECIFIC OBJECTIVESSUBJECT MATTERVALUES INTEGRATEDMETHODOLOGYTEACHING AIDSTIME ALLOTMENTEVALUATION TOOLSMINIMUM COMPETENCE INDICATOR

Know the housekeeping organization and duties and responsibilities of each personnel.Introduction to supervision in room division.OrderlinessLecture

DiscussionOHP

3 hrsQuiz Recitation

85%

Explain the importance of sanitation in housekeeping.

Recognize the different bacterial contamination and how to control them.Occupational health safety and welfare with in rooms divisionCleanliness &

OrderlinessLecture

DiscussionOHP

Chalkboard6 hrsQuiz

Recitation85%

Discuss the importance of safety and security measures of have guests.Fire Regulation and operating equipment

-security system in rooms division

-key handling and control

-fire safety prevention and controlAlertness and ResponsibilityLecture

DiscussionOHP

Chalkboard8 hrsRecitation85%

PRELIM EXAMINATION

To know the areas for monitoring and how to use the tools or forms for monitoring productivity and quality of workLabor Cost Control

-estimating manpower requirements

-determining the volume of work

load

-Elements of effective monitoringResourcefulnessLecture

DiscussionOHP

6 hrsQuiz

Recitation85%

Seminar on first aid and accident safety preventionResponsibilityLecture

demonstration2 hrsHands- on (student participation)85%

Enumerate the different housekeeping inventories used.Housekeeping InventoriesResourcefulness & OrderlinessLectureOHP3 HRSQuiz

Recitation85%

To know the distribution of responsibilities of laundry staff.Linen and Laundry OperationsFlexibility & HonestyLectureOHP

Chalkboard6 hrsQuiz

Recitation85%

MIDTERM EXAMINATION

To know the processing of individual and group booking the registration of guests that are undertaken at Front desk.Front Office Controls

-Front desk operation

-Processing guest registration

-Guest Folio

-Room discrepancy report

-Room count and room reserveCourtesy & TransparencyLecture

DiscussionOHP8 HRSQuiz

Recitation

Role playing85%

To be familiar with the accounting systemNight Audit

-Guest services management

-Posting facilities

-Night audit processing

-Interfaces; posting and control

Honesty & IntegrityLecture

DiscussionOHP

Chalkboard8 hrsQuiz

Recitation85%

FINAL EXAMINATION

REFERENCES

:

1. Amelia Samson Roldan, Professional Management of Housekeeping Operation Management 5th Ed. 2007

2. John R. Walker, Introduction to Hospitality Operations 5th ed. 2008

3. Carino, Celia, Beltran, Pamela, De Ocampo, Joseph Bismarck: The Hospitality Industry, Mindhapers Co. Inc. 2008

4. Ruther Fud, Denny: Hotel Management & Operation 4th ed. John Wiley & Sons 2007

Training Manula (Manila Peninsula)