Flat No. B-403, Pride Pristine, Ananth Nagar, 3rd Phase, Electronic City, Bangalore – 560 100

Cell No. +91 99456 93701Ph. No.+ 91.80.6711 2853 (Resi.)E-mail: raushan_kr@hotmail.com raushankum@gmail.com

Raushan Kumar Brief Profile:

I have an overall experience of more than Seventeen years in Information Technology. My core competence is in the area of IT Infrastructure Management (providing solution to the customer as per their business requirement) & Service Delivery. I have been instrumental in IT service management; planning & implementing IT processes matching management requirements in the various organizations with which I have been associated. I have been involved in transitions, Project management & E2E Lean implementation (as part of Global Lean Management) to improve process efficiency & discover new standard processes across the organization.

Objective:Seeking senior executive/strategic position where highly effective IT service management or delivery will add to profitability and revenue of the organization with utmost quality & customer satisfaction.

Technical Qualification:B.E. in Electronics & Communications, Bangalore University, Bangalore (1997)

Special Trainings:E2E Coaching by Mckinsey team (Sept-Dec2013)E2E training in Germany (Jan 2014)Lean Skipper training in Manila (Feb 2014)

IT Certifications:ITIL FoundationPMP (Training Completed)Cisco Certified Network Associate (CCNA) 2.0Microsoft Certified System Engineer ( MCSE ) on NT 4.0 Microsoft Certified Professional on Windows NT 4.0 ( MCP ) & Windows 2000Certified Novell Administrator on Netware 4.11 (CNA)

Professional Experience:Company Name Designation Client Name PeriodAtoS India Pvt. Ltd(Jun 2011 till date)

GBU Lean Manager, IMEA

Atos IMEA 1st Oct 2014 till date

Lean Skipper/Project manager @Germany(E2E on Backup Restore)

Atos GmbH, GermanyCloud Services

Apr 2014 till Aug 2014

Supporting ZIP (Zero Incident Program) from Global Improvement Team

Siemens India Jan 2014 till date

Project Manager @ Kuala Lumpur (E2E on End User Services)

Atos Kuala Lumpur-ACCA, Brakes, NXP, Electro Component

Sept 2013 till Dec 2014

Global Program Manager

Atos GlobalDec 2012 till Sep

2013Manager UK Tech Arch Team

Atos UK

Acting Lean Skipper & Atos Managed July 2012 to Nov

Manager @Moscow, Russia

Services-WSDS, ICS & BPO team, Russia

2012

Lean Navigator & Manager

Microsoft USA- DC Team

Jun2012 to July 2012

Lean Navigator & Manager @Manila, Philippines

Monster & Caesars Entertainment- SD team, Manila, Philippines

Feb 2012 to May 2012

Lean Navigator & Manager,Manila, Philippines

MetLife SD Team, Manila, Philippines

Nov 2011 to Feb 2012

SIEMENS IT Solutions & Services Pvt. Ltd. (Feb 2006 to May 2011)

Regional IT Operations Manager(South & East India)

Siemens Group of companies

Feb 2006 to May 2011

Wipro Infotech (April 2002 to Jan 2006)

Site In-charge The World Bank April 2002 to Aug 2005

Site In-charge PwC Sept. 2005 to Jan 2006

Chipsoft Technologies (P) Ltd. (Oct. 2000 to Jan 2002)

Customer Support Engineer

Perfetti India Ltd. Oct 2000 to Jun 2001

System Administrator ITC Welcome group

July 2001 to Jan 2002

INTEC Automation (P) Ltd. (Jan. 98 to Sept. 2000)

Customer Support Engineer

NTPC June. 98 to April 1999

Customer Support Engineer

Pawan Hans Helicopters Ltd.

June 99 to Sept. 2000

AtoS India Pvt. Ltd.[Oct 2014 till date] As a GBU Lean Manager / Program Manager (Special Projects) I am responsible to drive Lean initiatives programs in IMEA in coordination with Global

lean PMO. Apart from that also responsible to drive special projects across MS towers like FTE to WU movement, Domain Skill Enhancement program, E2E process alignment with global blueprint etc.

Responsibilities: Identify expected projects/processes to be covered in Lean Running all efficiency improvement related programs like Automation, process improvement

etc… Regular review for sustainability & ensure the capture on time Preparation of PEP targets for MS India with tower heads Working model movement from FTE to WU based pricing Ensuring skill enhancement for each individual level

[Oct 2011 till Nov 2012 and Sep 2013 till Sep 2014] As a Lean Skipper As Lean Navigator/Skipper we deliver step change improvement through transformations at

the frontline targeting Quality, Productivity and Motivation. We also ensure to put in place the basis of continuous improvement like standardization of work, work packages, work units, KPIs & performance management, Performance reviews, Visual management, Root cause problem solving processes etc.

Responsibilities: Be ready to travel to different continent across the globe as per the project assignment from

Global Lean Management

Prepare the context, objective of the project, working mode, project organization and Lean methodology

Get introduced with the project team, schedule first meetings with different team/managers/Unit Heads

Introduction about Lean with benefits to customer, Employee, AtoS & Managers and next steps Study & analyze waste, variability & inflexibility during the diagnostic phase Implementation of Lean in 5 phases- Preparation, Diagnostic, Vision, Implementation &

Sustainability Use Lean approach for operational transformation (Process efficiency, Performance

Management, Mindset & Behaviour and Organization & skills) which is actually voice of the customer

Implement Lean not only on the project, it should be the change of mindset to Lean thinking which is continuous improvement

Achievements:o Selected by Lean Management as Lean Skipper after completion of 2 Lean waves o Highest potential saving of 12.7% in short term CEE region out of 20% of total potentialo Successful completion of Lean at Manila, Philippines (Monster, Caesars Entertainment,

Citizen, Aon Hewitt & Loc IT; Team Size-171 FTE, 12% in short term out of 30% of potential saving)

o Successful completion of Lean at Manila, Philippines (MetLife SD; Team Size 110 FTE, 28% of total potential saving)

AtoS India Pvt. Ltd.[Jan 2012 till Aug 2013] As a Global Program Manager I am responsible to drive ICS Full Offshore program for Atos globally to ensure most of the

high cost resources work can be offshored to offshore countries. It involves regular follow up meetings with all GBUs & respective offshore country’s ICS heads. Strategic planning & decision is core competency to deliver this.

Responsibilities: To discuss & finalize the offshore outlook against PEP target defined by ICS management Organize & track the progress on respective transition with offshore countries Drive the entire transition project from landing FTE till free up from demand GBU with proper

shadowing Setting up GCC in offshore countries for different skillset & ensuring utilization of GCC for new

projects & L3+ issues Planning & execution E2E ICS offshore with GBU’s & Offshore countries

Manager for Technical Architects

Administrative management of UK TA team & SPOC for additional requirements for Atos UK Regular coordination with UK to review the team work & progress on additional requirement Hiring for skilled resources as per Atos UK requirement

Siemens IT Solutions & Services Pvt. Ltd.[Feb 2006 to May 2011] As a Regional Manager (IT Operations) I was deputed at SIEMENS, Bangalore, India as a Regional Manager & solely responsible for

IT operations for Siemens Operating companies in South & East India & related project management.

Responsibilities at Siemens, India: Managing IT service delivery team of 55 engineers leaded by Location Managers/Tower leads

responsible for IT services for more than 6000 users in South & East India. Meeting customer & understand the new upcoming project & suggest for cost effective

solution and, discuss the service delivery issues if any, and respective improvement plan on weekly basis.

Responsible for implementing IT infrastructure related project in Siemens Group which

includes project planning, execution, impact & Risk analysis. Ensuring to get the project completion report with handover document duly signed by customer & submitted to commercial department for billing.

Manage & monitor the process document, awareness to the IT staff & continuous improvement by doing the knowledge sharing & skill enhancement for person & organization growth.

Setting up individual goals for the project team & help in planning their development activities. Monitor their performance & optimum utilization of resources to reduce the total cost of operation with utmost quality & accordingly conducting performance appraisal for the team.

Review of Service delivery report monthly so that quality of service can be monitored, shared with customer & improved as & where required.

Handling the ISO 20K & 27K Audit for Siemens Group IT Service Delivery team.

Achievements:o Successful completion of Transition project of Siemens Ltd IT Service delivery from IBM

to SISL ITS-ORS.o Successful project completion of establishing IT infrastructure at new building for approx

1000 SISL users which includes 300+ server shifting.o Successful implementation of Radius for Authentication for All India Siemens Users.o Successful completion of SBT IT Infrastructure migration project with Siemens Ltd.o Actively involved in planning to setup the SAaCon Hub at Singapore for APAC

region for SISPL & frequent coordination with Global team.o Handling CBO (Client Back office) Migration project for SISPL India. CBO Roll out

Manager for India.

Wipro Infotech Ltd., Bangalore, India. [September 2005 to Jan 2006] As a Site In-Charge I was deputed at Price Water House Coopers, Bangalore, India as a Site In-charge. I was

responsible for all IT infrastructure management operations & technical escalations and Lotus Domino Server Administration for Bangalore location.

Wipro Infotech Ltd., New Delhi, India. [April 2002 to August 2005] As a Site In-Charge

I was deputed at The World Bank, New Delhi, India as a Bank Application Specialist & Server Administrator for south Asia region for almost three & half years. I was an active member for all IT policies & processes of WB for south Asia region including the knowledge sharing & skill enhancement.

Responsibilities at The World Bank :

Manage & Maintain the IT infrastructure up with 99.9% up time. Coordination with Users & Engineers and taking follow up from them & handling escalated calls.

Perform Vendor Management Support, Liasoning activities for equipment which is under warranty/AMC or for any Systems Dept. requirement.

Management of User Groups for MS-SMS distribution. Confirm SMS distribution schedule and target users with WB operations. Schedule package advertisement to clients for software/OS update.

Coordination with World Bank Network Operation Centre based in Washington D.C. for Server & WAN related issues.

Achievements:o Successful completion of Transition project of WB IT facility Management from previous

organization to Wipro.o Successful project completion of establishing IT infrastructure at new building for more than

500 World Bank users.o Selected as The World Bank ISG Member (Information System Global Group) to support

worldwide in Night Time Washington D.C. for remote connectivity. Got the SAP operations & Bank Applications training from World Bank.

o Prepared the process document for IT services at India Country office.

Ex-companies:1. CHIPSOFT Technology (P) Ltd. [An ISO 9002 Company], New Delhi

[Oct.2000 to Feb. 2002] Chipsoft is a leading facility management company providing services for IT Infrastructure & Network Management at National Level. System Administrator, ITC Welcomgroup Corporate Headquarter, New Delhi.

[ July 2001 to Jan. 2002]

Job Responsibilities:1. Responsible for troubleshooting problems regarding Windows NT, e-mail, Lotus Notes,

Proxy Server & Norton Antivirus Corporate Edition to protect the network from any Virus attack.

2. Management of Lotus Notes Domino R5.0.7 Server and client, replication & creation of databases.

3. Senior Team Member for documenting the problem and its solution methodology as a part of Quality plan & QOS of Network applications.

4. Designing & Implementation of Security Policy in Windows NT 4.0 environment Network.

System Administrator, Perfetti India Ltd. World leading Italian conglomerate in Confectionary products. (Flagship Product: Alpenliebe Gumdrop)

[ Oct. 2000 to June 2001 ]Technologies: NOS: NT 4.0, Lotus Notes R 4.6 Domino Server (Knowledge Collaboration), SCCM & MS Exchange.

Client End OS & Applications : Windows XP, 9X, Lotus Notes Client 4.X & 5.X

WAN Connectivity: Riverbed, BPA connectivity, VSAT Link Management (Hughes Escorts Communications Ltd).

Job Profile:

1. IT Engineer, Northern Region

2. Plan, Manage, Maintain, Implement, Monitor & test Network System. Providing expertise to end users by installing, relocating, configuring & troubleshooting PC related hardware and Software

3. Responsible for all types of IT Infrastructure installation like cabling for Voice/Data, upgrade of PC, Servers & OS

4. Managing backup and Disaster recovery initiatives for Databases.

2. INTEC Automation (P) Ltd. [An ISO 9002 Company], New Delhi [ Jan. 98 to Sept. 2000 ]As a Senior Engineer (Customer Support & Quality Assurance)

Significant Projects :I. System Engineer at National Thermal Power Corporation (NTPC), Dadri,U.P.

[June. 98 to April 99]II. Solely Responsible For Installing & Maintaining the entire IT set-up of PAWAN HANS HELICOPTERS Ltd., Safdurjung Airport, New Delhi. [June 99 to Sept. 2000]

IT Infrastructure Skill Set : NOS : WIN NT 4.0, WINDOWS 2k/Win 2k3, NetWare 4.x, 5.x Mailing Platform : Lotus Notes Domino Server[R 4.6/R 5.0/R 6.5]

Server Hardware Platform: IBM Netfinity 1000/3000/5000, Compaq Proliant Server ML530/ML570.

Personal Details :DOB : 30/06/1974 Sex/Marital Status : Male/ MarriedPassport Details : No. F9468265

Valid Upto :09/08/2016