Rita T Royer10498 Fountain Lake Drive, Apt. 1434 Stafford, TX 77477 (337)230-7509 (281)277-9538 ritaroyer48@gmail.com rita@zlsinternational.com

Objective To supplement my current full time employment status, within a part time position, to broaden my opportunities and training.

EducationSouthwest Paralegal CollegeParalegal Studies1992-1994Graduated with a 4.0 Average.

St. Martinville Senior HighGeneral Studies1981-1985Graduated with a 3.3 Average.

Work HistoryZLS International, LLC DBA Lighting Choice, LLCGeneral Manager9/2014-PresentDuties/Responsibilities: Assisted in setting up all aspects of 2 new business, and relocation of another business; Accounts Payable; Accounts Receivable; Order Processing; Packing & Shipping; Warehouse Managing; Inventory Control; Customer Interaction-Verbal & Written; Clerical Duties; Assisting in the design of marketing material and presentations; currently attempting to develop strategies to increase sales.Accomplishments: Completed 2 online bookkeeping/accounting courses with a 93% average.

HIT International, LLC (Current Employment Same Owner)General Manager10/2013-9/2014Duties/Responsibilities: Daily Accounts Receivable & Payable procedures; Clerical Duties; Daily Customer Interaction-Verbal & Written; Payroll Management; Management of Distributor Accounts; Inventory Management(developed program and carried out); Assisted Partners with all Operating procedures; Human Resource procedures, to include hiring, terminating, and counseling.Accomplishments: Upon Partner separation, chose to follow Partner to Houston, TX to open new businesses.

Hobby LobbyCo-Manager/Retail Manager11/2011-8/2013Duties/Responsibilities: Daily Accounting procedures; Daily Task Assignments for Self and 32+ associates; Daily Customer Interaction and Resolution; Weekly Ordering procedures; Weekly Schedulingand Payroll; Building Creative Displays weekly to increase sales; Interviewing, Hiring, and Developing Associates.Accomplishments: Promoted to Retail Manager from Co-Manager within 10 months. Increased sales 10-12% weekly in a store diminishing in sales and increasing in shrink.

Dollar GeneralRetail Manager8/2009-11/2011Duties/Responsibilities: Daily Accounting procedures; Daily POS procedures; Daily Reporting and Communication; Daily Customer Interaction and Resolution; Weekly Ordering procedures; Weekly Inventory Management; Weekly Scheduling and Payroll; Creating promotional displays to increase sales; Weekly Resets of basic merchandise; interviewing, hiring, and developing associates.Accomplishments: Completed several levels of self-initiated remodels in this current location, which resulted in a steady increase in sales.

Yankee Candle CorporationRetail Manager3/2009-3/2010Duties/Responsibilities: Daily accounting procedures; Daily communication and reporting through Word, Excel, and Outlook; Daily customer interaction and resolution; Weekly scheduling and payroll; weekly resets of basic and promotional merchandise; weekly self-initiated marketing projects to increase potential customer base and sales; interviewing, hiring, and developing associates.Accomplishments: Created several marketing projects that became common uses of entire district.

Hobby LobbyCo-Manager/Retail Manager11/2006-3/2009Duties/Responsibilities: Completed all aspects of retail management as described above.Accomplishments: Promoted to Retail Manager in RVP store by RVP himself. Increased weekly sales from $60-70K to over $100K weekly by September, 2008(after being promoted July, 2008). Broke record sales weeks in the 12 year history of the store.

CVS CorporationRetail Manager8/2004-11/2006Duties/Responsibilities: Daily accounting procedures; Daily POS procedures; Daily reporting and communication; Daily customer interaction and resolution; Weekly scheduling and payroll; Weekly ordering procedures; Weekly resets of basic and promotional merchandise; Building creative displays weekly to increase sales; Interviewing, hiring, and developing associates; worked with district team on various district projects.Accomplishments: Completed two levels of system and management training. Completed two resets and one remodel of current location. Received recognition for all aspects of customer service in 2004 and 2005. Assisted District Manager with conversion projects during the CVS transition from Eckerd. Brought the current locations sales 35-50% above previous years’ sales, and 20-30% above budgeted sales.

Eckerd CorporationRetail Manager3/1999-8/2004Duties/Responsibilities: Completed all aspects of retail management as described above.Accomplishments: Completed the SMAP and Top Gun management programs with the 90% range. Completed three self-initiated remodels of current location. Brought front store sales from $10K to $17K weekly. Participated in community events to enhance the Eckerd image to increase a potential customer base and sales.

Eckerd CorporationExecutive Assistant/Assistant Manager2/1994-3/1999Duties/Responsibilities: Completed all aspects of retail management as described above.Accomplishments: Assisted the District and Regional Managers with the conversion of the JCPenney Company, in which I coordinated reset teams, flight, and hotel reservations, and daily communication through emails and memos. Assisted the District and Regional Managers with various seasonal projects for over 300 stores through daily communication, spread sheets, and balancing of merchandise. Managed an expansion team that received recognition for resets we created.

Eckerd CorporationClerk/Cashier/Service Assistant3/1984-2/1994Duties/Responsibilities: Completed various customer service responsibilities; created promotional displays to increase sales; managed reset and remodel crews merchandising new and remodeled stores.

ReferencesLeo Zhao, Owner/PresidentZLS International, LLC/HIT International, LLC(716)225-2232

Mark Mckamy, District Manager(Former)Hobby Lobby(318)422-2826

Brenda Echols Brown, Retail Manager(Former)Hobby Lobby(254)368-2712

Jimmy Segura, District Manager (Former)Dollar General(337)298-1443

Nancy Menard, District Manager(Former)CVS/Eckerd Corporations(337)296-3338