ripples the official company newsletter of maynilad … · 2020. 5. 18. · ripples is the official...

OUR STORY

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My Maynilad story

A look back at 2019

Supply augmentation measures set for summer 2020

How to stay active during (and after) the COVID-19 pandemic

At the close of 2019, Maynilad was left teetering at the edge of uncertainty. Besides the environmental challenges that tested our operations anew, there were the upheavals that shook the very foundation of our business. Two key developments could define a different future for us: The Supreme Court decision that found the MWSS and its concessionaires guilty of violating Section 8 of the Clean Water Act (Maynilad has subsequently filed a Motion for Reconsideration), and the negotiation on new terms of the Concession Agreement. In the thick of managing these issues, we were again blind-sided—this time, by a microscopic enemy that drove all of us into quarantine, consequently changing the way we socialize and do our jobs. And the end is not yet in sight. In the face of adversity, we see the best in Maynilad employees. Donation drives were organized in earnest, and our frontliners risked life and limb to ensure sustained service in the West Zone. Such heroic actions remind us why we’re all still here. And as we read about the stories of people whose lives have improved because of our company’s work, we take heart in the knowledge that our daily struggles are ultimately geared towards doing good for others. This should reinforce our determination to soldier on, whatever the future may bring.

Ripples is the official publication of Maynilad Water Services, Inc. for Maynilad employees and friends. Ripples welcoames contributions, letters, photos, and

artwork for publication. However, these materials become Ripples property and are subject to editorial changes. Send contributions to the Corporate

Communications Department,G/F Maynilad Bldg., MWSS Compound, Katipunan Road, Balara, Quezon City; Tel. Nos. 981-3451 to 52;

Email: [email protected] and [email protected].

JENNIFER R. CASIPIT-RUFOEditor in Chief

ZYRILLE M. CARTELExecutive Editor

LALAINE DIXIE M. TIANGCO Managing Editor

MADELEINE R. ZAIDEREGINALD M. INDON Associate Editors

JECELYN M. LEOBRERAWriter

GRACE A. LAXACirculation Manager

ENRIQUE M. EGUIASHERWIN DC. MENDOZARODOLFO O. BAYLAS JR.ANN MARGARETT MARIGONDON-CARANTORYAN E. VILLAMERMARK STANLEY V. CLETOCorrespondents

MIKHAIL D. SANCHEZIllustrator

Takeheart

Artwork by Jamille Kriza V. Miranda, WM Engineer

ON THE COVER: Teodora dela Paz of Samahang Tubig Maynilad (STM) – Riverview community

2 RIPPLESVOLUME 11 | ISSUE 1 | JANUARY - MARCH 2020

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STORIES BEYOND WATER

A LOOK BACK AT 2019

FORUM: MY MAYNILAD STORY

Maynilad’s story is about the people whose lives have been transformed through its work. More than delivering water and wastewater services, the company has been instrumental in empowering communities and ensuring a more sustainable future for its customers.

While year 2019 was a difficult one for the company, it also served as means for the Maynilad organization to prove yet again its resilience in the face of adversity.

Maynilad touches the lives not only of its customers but also its employees, whose growth experience within the organization has made them better than they could ever be, personally and professionally.

12 979 MLD recovered since 2008| Maynilad joins

Project: Kubeta Ko Movement 13 ₱1.1B earmarked for

estero rehab | Rainwater harvesting facility installed

14 ₱41B invested for wastewater since 1997 | SWTs

for Taal Volcano evacuees 15 Supply augmentation

measures set for summer 2020 | Enhanced FieldMOUS

launched 16 Maynilad supports fight against COVID-19 |

Pipes replaced reaches 2,600 km

WHAT WE NEED TO KNOW ABOUT COVID-19

TUBEE & CO.

STARS OF MAYNILAD

HOW TO STAY ACTIVE DURING (AND AFTER) THE COVID-19 PANDEMIC

YOUR PAGE

MEN AND WOMEN OF MAYNILAD

HEAD FOR THE WEST

NVALiant MANdirigma

Serving at the frontlines

A new taste of Malabon

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TRANSFORMING THE MAINLINESAugmenting supply for summer

3RIPPLES VOLUME 11 | ISSUE 1 | JANUARY - MARCH 2020

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By Zyrille Maningo-Cartel

Aside from his monthly income as a member of the Armed Forces, MSgt. Rolando Llanes earns at least two thousand pesos more for a house that he rents out just within their neighborhood in Tramo Heights, Muntinlupa. According to him, small businesses like this started to grow when a stable water connection became available in 2010. “Mas madami na’ng umupa dito at mas tumaas na din ang upa kasi kumpleto na ‘yung kailangan nila—may kuryente at tubig na,” he says.

At Barangay 58 in Tondo, Manila, on the other hand, the residents along the stretch of Estero dela Reina are now living more comfortably without the usual foul smell that comes from the creek. Barangay Chairman Ernesto Timbol says that after the estero rehabilitation project—which involved the Department of Environment and Natural Resources (DENR), Pasig River Rehabilitation Commission, and Maynilad, among others—residents began to act responsibly, especially in the proper disposal of their garbage.

The story of the people living in these communities is a reflection of Maynilad’s very own story. As a water solutions company, Maynilad has always been an intimate part of the day-to-day lives of millions of people. But its impact goes beyond the mundane, as reliable water and wastewater services enable formerly unserved communities to focus their energy toward more productive activities, thus fueling the economy and changing lives for the better.


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Ay, sobrang ginhawa talaga! Unang ginawa ko noong nagkatubig na,

nagpakabit ako ng shower para sa mga anak ko. Tuwang-tuwa talaga sila

kasi first time nila ma-experience ‘yung ganun.

Living in a community of 370 households within the boundary of Muntinlupa and Taguig, MSgt. Llanes vividly recalls the daily struggles of their community when it still had no water connection. Residents had to spend hours of every day fetching water from a deep well located a couple of blocks from their house.

“Year 1993 kami tumira dito, at 2010 na nung nagkaroon kami ng tubig. Maliliit pa ‘yung mga anak ko hanggang nagsilakihan na lang sila, ganoon pa rin. Bungad nila sa akin dati pag umuuwi ako, ‘Papa wala na tayong tubig ‘di pa kami naliligo’. Mahirap talaga at madami ding nasayang na oras na pwede sanang na-enjoy namin habang bata pa sila,” Llanes recalls.

Rather than enjoy bonding time with his family, he would spend weekends storing water for their household needs.Asked how their lives changed when their community finally got connected to Maynilad’s network, he smiles, “Ay, sobrang ginhawa talaga! Unang ginawa ko noong nagkatubig na, nagpakabit ako ng shower para sa mga anak ko. Tuwang-tuwa talaga sila kasi first time nila ma-experience ‘yung ganun.”

There was also a noticeable change in their community, he notes. New businesses started to flourish: sari-sari stores, house for rent, and even water refilling stations, among others. ‘‘‘Yung isang bahay ko pina-upahan ko. May extrang kita kami kaya sobrang pasalamat namin na nagka-tubig na. Kita mo talaga ‘yung pagbabago. Guminhawa talaga ang buhay dito,” he says.

Enriching

Water as a catalyst

families

of progressMario Jimenez, the Head of Parañaque City’s Public Information Office (PIO), has worked in public service for decades. Throughout that time, he bore witness to how the accessibility of potable water in Parañaque has boosted the growth and development of the city.

“I’ve witnessed how the community transformed noongnagkaroon na ng tubig, especially dito sa second district.Nag-boom ’yung industries namin, and investors came in kasiavailable na lahat ng necessary utilities. ’Di na sila takotmag-invest. Dati makakabili ka pa ng murang bahay at lupadito. Nung nagkaroon na ng Maynilad, nag-grow ’yung realestate. The availability of potable water is definitely animportant consideration when you develop a community, andin our case, it’s also one way of saying that Parañaque is alivable city,” he says.

Not everyone welcomed the idea of getting a waterconnection at first, mainly because of the hassle that will resultfrom digging up the streets for pipe-laying. Jimenez, who wasthen president of one homeowners’ association, found thisconcern absurd. “Of course in every development, there’salways resistance. Meron at meron talagang mga kumontrabut at the end of the day, people realized how comfortable lifeis with water that readily flows out of our tap. And if you askanyone now, for sure walang may gustong bumalik sa paggamitng poso,” he shares.

The years that Parañaqueños spent without access to potablewater have taught them to treasure and to understand howprecious it is as a resource. “Tini-treasure talaga namin angtubig. ’Pag may nakita kaming leak, nire-report agad kasi ’yungdrip of water na ’yung, malaking bagay sa amin. Nasanay ang taodito sa Parañaque sa ganung kultura. Kaya ’pag sinabing maywater interruption, kung ang ibang city nagpa-panic, kami ditohindi naman. ’Pag sinabing may interruption, nagpe-preparekami,” the PIO officer says.

For Jimenez, water should be everybody’s concern—not justthose of the government and the distributors. Consumersshould also do their share by using water responsibly. “Sabi konga, ayaw natin bumalik sa dati kaya ngayong dumaloy na saatin ang ginhawa, mahalin na natin,” he adds.

Mario Jimenez, Maynilad customer and Head of Parañaque City’s Public Information Office

MSgt. Rolando Llanes, Maynilad customer since 2010


Teodora dela Paz, or Aling Dora, is a resident of Riverview in Quezon City. She used to spend her days under the scorching sun as a vegetable picker, earning around 150 to 200 pesos for a whole day’s work. This was how she made ends meet, supporting her family’s needs daily until a couple of years ago when she suffered a stroke.

Thankfully, their community was tapped for the “Green Badge” program of Samahang Tubig Maynilad (STM)—a community cooperative formed by Maynilad to manage the neighborhood’s water system and earn from it. Together with other women in their community, the 63-year-old Aling Dora now spends her days in their simple workshop repurposing old Maynilad uniforms into other useful items like coin purses and bags, among others.

“Dahil sa livelihood, kahit na-stroke ako, may pinagkakaabalahanpa rin, at kumikita ako kahit papaano. ’Di na din ako bilad sa arawat nakakatulong ’yung kinikita ko sa pang araw-araw napangangailangan namin. Nakakabili na din ako ng Ensure nagatas,” she says happily.

Through earnings from the livelihood program, their group has also come up with projects that benefit the entire community, such as the making of a cemented pathway that has made movement within their neighborhood more convenient. “Dati kasi ‘pag umuulan, sobrang putik d’yan. Pero ngayon dahil napa-semento na namin, hindi na,” shares Jolenda Salvador, one of the STM mothers in Riverview.

Like Aling Dora and the other mothers of STM-Riverview, the Dumagats living at the Ipo watershed in Norzagaray, Bulacan have a similar story to tell.

From living on “slash-and-burn farming”, the community has since learned to take better care of their surrounding environment by refocusing on an alternative source of income—creating art pieces out of driftwood through Maynilad’s “Sining Ipo” Program. For Rogelio Cruz, Dumagat chieftain and Sining Ipo lead sculptor, the program has opened up their tribe to bigger opportunities for progress. “Dati lumilipas ang maghapon nang wala kaming ginagawa. Ngayon, alam namin na kahit papaano, mayroong direksiyon ang araw-araw na buhay,” he says.

“Dahil din sa Sining Ipo, nakapagtapos sa kolehiyo ang anak ko.Malaking bagay ’yun, lalo na sa tribo namin,” Cruz adds.

Ronalyn, Cruz’s daughter and the tribe’s first college graduate, says that life is way better for them now than before. With a BS Information Technology degree tucked under her belt, Rona currently works as a government employee in Norzagaray, Bulacan. “Malaking bagay po itong Sining Ipo, kasi madami po dito ang walang trabaho. Gaya sa amin dati, dahil nga walang pinag-kakakitaan yung Tatay ko, nakakaranas talaga kami ng gutom. Kahit Pasko dati wala kaming pera, wala kaming napagsasalu-saluhan. Ngayon, hindi na ganun kasi kahit papaano may extra income na si Tatay,” Rona shares.

Empoweringpeople Dati lumilipas ang maghapon

nang wala kaming ginagawa. Ngayon, alam namin na kahit

papaano, mayroong direksiyon ang araw-araw

na buhay.

STM mothers of Riverview Quezon City (top) and Sining Ipo lead sculptor Rogelio Cruz (bottom)


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Along Estero de Magdalena in Binondo, Manila, there are makeshift houses of informal settlers marked with red numbers. Asked what these markings meant, DENR Assistant Secretary for Human Resource Development and Legislative Affairs and OIC Executive Director of the Pasig River Coordinating and Management Office Joan Lagunda says these indicate the households that are ready to be relocated.

Estero de Magdalena, one of the tributaries leading to Pasig River, is among the esteros “adopted” by Maynilad for rehabilitation, in support of the government’s call to restore Manila Bay. Chairman Samuel Felix of Barangay 266 says they have already begun seeing positive changes in the area be-cause of the project. “Medyo nagsisimula nang luminis dito. Lalo na siguro ‘pag natapos na itong linear park at malagyan na ng trash trap itong estero,” he says.

Estero dela Reina in Tondo, Manila, has also gone through a similar rehabilitation process. Maynilad installed interceptor pipes along this estero to catch wastewater from households so it can be treated before release to the waterways.

According to Chairman Ernesto Timbol of Barangay 58 in Tondo Manila, the transformation this project brought to the area was nothing short of remarkable. “Dati ’yung estero na ’yan, malalakaran mo na sa sobrang dami ng basura. Talagang maruming-marumi, kulay itim ’yung tubig at nangangamoy lalo ’pag umuulan,” he recalls.

Because of the estero rehabilitation, he says their community is now cleaner, and residents healthier. The residents have also become mindful about proper trash disposal. “Mas naging responsable, siguro kasi nakita nila ‘yung kaibahan ng pagkakaroon ng maayos at malinis na paligid,” he adds.

In the years to come, Maynilad will continue to carry forward its commitment of delivering more than just water, because despite the many challenges in the water industry, it has a moral duty to keep transforming and improving lives.

Paving the way for healthier communities

Photos show Estero de Magdalena, one of the adopted esteros of Maynilad (top) and the transformed Estero dela Reina (bottom).


My Maynilad

Compiled by Jecelyn Macahindog-Leobrera

The work we do, the people we meet, and the experiences we go through define our life stories. And since we spend a major part of every day in our places of occupation, the company we belong to becomes an indelible thread in the fabric

of our lives.

Such is the case for these employees, whose personal Maynilad stories speak of growth and fulfillment that we can all relate to.

Working in Maynilad for almost 12 years now, I never noticed the passage of time. I feel that I have grown personally and professionally, and have learned to achieve excellence in my output without sacrificing

my relationship with the people I work with.

Through the years, I have always felt the sincere love and support of the company. I wouldn’t have been able to send my sibling to college and support the lifetime medication of my diabetic mother if not for the

generosity of Maynilad. That’s why there is an incessant urge inside me to always give back to the company in the best way I can. In every decision I make, whether work-related or personal, my loyalty to

Maynilad has always been a big consideration. I love Maynilad to the moon and back!

Iba-iba ’yung work challenges na na-experience ko dito sa Maynilad. Minsan, ’yung mga lessons learned or diskarte na natutunan sa work, applicable sa ibang

aspects in life, especially sa decision-making and critical-thinking.

One common scenario sa work ay kapag nasa meeting at kailangan magbigay ng plan or idea. I usually encourage my team to speak up and

participate in the brainstorming. I make sure na nakikinig ako nang maayos. Hindi ako

nagpapadalus-dalos in making decisions without their inputs. Of course in the end, we have to be critical kung alin ang tingin natin na makakabuti sa gagawin

nating decision in life.

Russel CristiHead, Talent Acquisition

Human Resources Division

Junnius SumayaOIC, Operations Support, Engineering

Program Management Division


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The years I’ve worked in this company have improved certain aspects of my personality. Before Maynilad, I worked for a company with a different culture—it

had none of the collaborative spirit of Maynilad. But now, my job requires me to engage with individuals of different values. I observed that despite differences in opinions, a team can still agree and deliver the target

output. For someone assertive like me, this experience has been very educational as I learned to listen more and be more empathetic. This led me to change my mindset and improve the way I deal with

people.

The challenges I faced have driven me to be more systematic and cautious. When confronted with

problems, I am more rational now. I carefully identify and analyze possible causes and evaluate the best

solution before jumping to action.

Working here in Maynilad for four years now has molded me to become a better person—not only

in the technical aspect of my career, but also as an individual. Here, I was allowed to grow professionally while learning new things. I strongly believe that what will make you stay in a company are the people you work with. I’ve met experts in different fields, and I have also gained friends. Moreover, I’m grateful to

be working with a company that not only cares for its employees but also takes care of the environment.

With almost 10 years in the company, I believe that I have grown professionally. Maynilad taught me how

to become more responsible in managing day-to-day work. Our strong core values have molded us to become effective and responsible employees. This helps me to come up with sound decisions, always

taking into consideration how our choices can affect the business and our clients in the long run.

I used to be completely closed off from other people, and kept hiding in my shell. Twenty years of working

in Maynilad helped me to eventually become the best version of myself. Through time, I got lots of exposure

through various seminars and trainings, met customers from all walks of life, worked with

co-employees from different Business Areas, and dealt with bosses of various calibers and tempers.

These encounters made me who I am now.

I am grateful to Maynilad for my growth and development. I believe that working in Maynilad has

affected my life in positive ways, so I strive to give back to the company in my own little way—by offering

better service day after day.

I came from a simple family in Nueva Ecija. At an early age, natuto akong lumusong sa putik at

magtanim ng palay para may pambili ng pagkain at school supplies dahil maaga din akong naulila.

Mahirap, pero nagsikap ako para makapagtapos ng pag-aaral. When I graduated from college, I went to

Manila to look for a job. I started working in Maynilad in 2005 as project inspector. In April 2009, I was given a regular position as a Zone Specialist.

Working in Maynilad for more than 14 years now is one of my greatest achievements. I have worked with

great people, learned a lot from challenging work experiences, and managed difficult projects and

customers. I gained strength, courage, and confidence, and these sustain me in my personal

and professional life.

In Maynilad, even small decisions can have a huge impact on customers’ lives. With this learning, I became

responsible and careful in making even the simplest decisions. For instance, I recently bought an air-

conditioning unit, and it took me days before deciding which one to buy since there were many options

available. For others, this might have been a simple decision to make, but I considered type, capacity, cost, manufacturer, size, warranty, cost of cleaning, power

consumption, and type of refrigerant … not realizing that I have already applied basic asset management

principles.

Mas naging understanding ako sa mga tao. Sa dinami-dami ng nagrereklamo sa atin na customers, I always

try to see it as an avenue for improvement. It inspires me to do my work better, not only for my professional

growth but for the company as well.Koko Angelo Catequista

OIC-Head, Standards, Specifications and Processes, Engineering

Program Management Division

Lester TadeoEngineer, Process Control and Monitoring

Wastewater Management Division

Francis PragoOfficer, Catchment Management


Edward Wilfredo BanzonOfficer, Service Fulfillment Unit

Customer Experience and Retail Operations

Ayechelle D. AquinoOfficer, Asset Management Strategy,

Planning and PerformanceIntegrated Asset Management Division

Magiting M. SupenaZone Specialist

Customer Experience and Retail Operations

Jamille MirandaEngineer, Planning and Management Services



A LOOKBACK AT2019

By Zyrille Maningo-Cartel

Maynilad’s story is one of resiliency, fraught with hurdles that threaten but fail to undermine the

organization’s will to overcome and succeed.

The events that happened in 2019 shook the company to its very core. But like in previous years, Maynilad is using these events as an opportunity to convince all

stakeholders of its unflinching commitment to “higit sa tubig na serbisyo”.

The Parañaque Water Reclamation Facility (WRF) that treats 76 million liters of wastewater per day from about 100,000 customers in Parañaque City


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Withstanding the roadblocks

Maynilad opened 2019 with the aim to sustain its growth and face new challenges with a collaborative attitude. Shortly after the year began, however, the water sector was confronted with adversities coming in from all quarters—the intense scrutiny on Non-Revenue Water as an effect of the water crisis in the East concession, the unprecedented algae proliferation at the Laguna Lake, the prolonged El Niño, the record low Angat Dam elevation that resulted in daily water supply interruptions, the negative Supreme Court ruling on the Clean Water Act, and the review of the Concession Agreement and its extension to 2037, among others.

While these developments considerably hampered the com-pany’s efforts to achieve its goals, it also pushed the organiza-tion to respond in new and remarkable ways, with everyone working together to survive in an unusual business climate.

“I will always remember 2019 as the year we could barely pause to catch our breath,” says Chief Operating Officer Randolph T. Estrellado.

“Through it all, we somehow made it—perhaps a bit shaken, but definitely with our spirits stirred. We became more aware of our strengths and weaknesses, and we used this awareness to craft more realistic plans and action items,” he notes, stressing that “we are not out of the woods yet” and the entire Maynilad organization has to be ready to adjust to the demands of the time.

Ensuring water security

The lack of new raw water sources for Metro Manila and nearby provinces continues to pose a risk to water security. To mitigate any supply shortfall that will likely occur whenever summer arrives, Maynilad has been tapping smaller alternative sources, even as it works with the MWSS to help fast-track the development of another major raw water source.

One of its successes last year was the completion of Putatan Water Treatment Plant 2 (PWTP 2), its second treatment facility that sources raw water from Laguna Lake. The facility is part of Maynilad’s water security program that aims to minimize dependence on Angat Dam as the primary source of raw water for Metro Manila. After PWTP2 began operating at its full capac-ity of 150 million liters per day (MLD), Maynilad effectively in-creased the production of its two treatment plants in the south to 300 MLD—a supply that is now being distributed to custom-ers in Muntinlupa, Parañaque, Las Piñas and Cavite.

The war against water losses continues, with Maynilad invest-ing ₱2.2 billion in 2019 alone to replace 313 kilometers of old and leaky pipes, enabling it to recover about 28 MLD of water, which is enough to supply the needs of some 200,000 customers. Through these pipe replacement activities, Maynilad has so far been able to renew around 63% of the old pipe network it inherited in 2007. Replacing old pipes is part of the company’s strategy to maximize existing supply for distribu-tion to more areas, especially as Maynilad strives to meet the water requirements of a growing population.

Meanwhile, the company is continuing the upgrade of its La Mesa Treatment Plants (LMTP), which involves enhancing the facilities’ treatment capacity, retrofitting structures for improved earthquake resiliency, and automating processes for more reliable operations. Among the improvements being done is the fitting of tube settlers and sludge scrapers on the sedimentation basins of LMTP 1. This will enable Maynilad to sustain normal water production despite varying raw water quality from Angat and Ipo Dams, particularly during the rainy season.

The road to a healthier environment

Maynilad ended 2019 with a sewerage coverage of 21.2%. According to Wastewater Management Division (WMD) head Apollo Tiglao, some projects were delayed due to difficulties in acquiring excavation permits despite the issuance of a presi-dential administrative order to expedite the rehabilitation of Manila Bay, as well as the creation of a Manila Bay Task Force.

Nonetheless, WMD saw several operational milestones in 2019, such as the inauguration of the Parañaque Water Reclamation Facility (WRF), which is currently the country’s first large-scale wastewater treatment facility compliant with the latest efflu-ent standard mandated by the Department of Environment and Natural Resources under DAO 2016-08. The facility treats 76 million liters of wastewater per day, collected from about 100,000 customers in Parañaque City.

Maynilad also broke ground to mark the construction of the 88-MLD Las Piñas WRF and the 205-MLD CAMANA (Caloocan-Malabon-Navotas) WRF. Once completed, the Las Piñas WRF will be serving about 550,000 customers in 20 barangays of Las Piñas City, while the CAMANA WRF with its 85-kilometer sewer network will catch wastewater generated by some 1.2 million customers in Caloocan, Malabon and Navotas, thus improving sanitation conditions in these cities.

Apart from fulfilling its service obligations to its customers, Maynilad has also been aggressively supporting the government in its efforts to clean up and rehabilitate Manila Bay. It has committed to DENR’s Adopt-an-Estero program and is investing about ₱1.1 billion for the installation of sewer networks in five esteros (i.e., Estero dela Reina, Estero de Mag-dalena, Estero de Concordia, Estero de San Antonio Abad, and Estero de Sunog Apog) to benefit some 62,000 residents in the area.

Year 2020 and beyond

The year 2019 has clearly been a test of Maynilad’s resolve. It has ushered in a different business environment that calls for heightened sensitivity on the impact of the company’s every action not only to its customers but to the general public.

New challenges will need new approaches to problem solving. As Maynilad President and CEO Ramoncito S. Fernandez puts it, “We have to disrupt continuously in order to be resilient and to move into a future mired with uncertainties.”

Notwithstanding the challenging circumstances, Maynilad is ready to face 2020 and beyond, with a direction to focus more on creative solutions to problems, on rigorous upgrade of internal capabilities, and on strengthened commitment to public service.

The completed Putatan Water Treatment Plant 2, Maynilad’s second treatment facility that sources raw water from Laguna Lake


979 MLD recovered since 2008

Maynilad joins Project: Kubeta Ko Movement

Maynilad has recovered 979 million liters per day (MLD) of water since 2008 when it first launched its Non-Revenue Water Management (NRW) Program. This recovered volume is enough to fill up roughly 390 Olympic-size pools every day, and supply about 1.7 million households with potable water.

“Our almost ₱25-billion capital investment in NRW Manage-ment over the past 12 years enabled us to recover a water volume that is equivalent to constructing a new dam,” said Maynilad Chief Operating Officer Randolph T. Estrellado. “This additional supply has gone a long way in supporting our drive to expand services to previously unserved areas.”

Besides NRW management, another initiative that provided additional supply for distribution was the tapping of Laguna Lake as an alternative raw water source besides Angat Dam. Maynilad began drawing water from the lake as early as 2010 after constructing its Putatan Water Treatment Plant

Maynilad recently signed a memorandum of agreement with the Department of Environment and Natural Resources (DENR), the city government of Manila, and the Metropolitan Waterworks and Sewerage System (MWSS), for the implementation of DENR’s “Project: Kubeta Ko”. The collaboration is in support of the continuing Supreme Court Mandamus to clean up, rehabilitate and preserve the Manila Bay.

in Muntinlupa. The company currently has two treatment facilities in the area that have a combined output of 300 MLD.

As the population continues to grow, Maynilad has been further tightening its water network through pipe replace-ment and leak repair activities, to enhance efficiencies and make more water available for its growing customer base, which currently stands at around 9.7 million people—up from only 6.1 million in 2006 before Maynilad’s re-privatization.

“These infrastructure enhancements, as well as the two additional treatments plants we built in Putatan, helped to boost available supply and stave off water shortages. However, Metro Manila’s continued over-reliance on Angat Dam as our single major raw water source is a supply risk that the government is now seeking to address,” said President and CEO Ramoncito S. Fernandez.

Present during the MOA signing at the Diamond Hotel in Manila were (from left) MWSS Administrator Lt. Gen. Emmanuel B. Salamat (Ret.), DENR Secretary Roy A. Cimatu, Loowatt Ltd. Founder and CEO Virginia Gardiner, Manila Mayor Francisco Moreno Domagoso, Maynilad President and CEO Ramoncito S. Fernandez, and MWSS Chief Regulator Atty. Patrick Lester N. Ty.

The “Project: Kubeta Ko” adopts a portable, container-based toilet solution to provide dignified facilities for informal settler families (ISFs) in Parola, Tondo, Manila, an area identified by the DENR and the City of Manila where some residents openly defecate into the waters of Manila Bay. The project will acquire a total of 400 portable toilet units developed by Loowatt, Limited, and donated by the Bill and Melinda Gates Foundation.

Under the project, Maynilad will be in charge of treating the sewage collected from the toilets, in compliance with applicable laws on wastewater and solid waste management.


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₱1.1B earmarked for estero rehab

Rainwater harvesting facility installed

Maynilad is investing around ₱1.1 billion over a period of three years to rehabilitate five esteros in Manila, in support of government efforts to clean up waterways that drain out to Manila Bay.

Maynilad’s “Adopt-an-Estero” initiative—which covers Estero dela Reina, Estero de Sunog Apog, Estero de Magdalena, Estero de Concordia, and Estero de San Antonio Abad—involves the laying of around 10 kilometers of sewer lines to catch wastewater flow from Maynilad customers along the creeks who could not be served by individual sewer connections. The collected wastewater will then be diverted to the nearest sewer network of Maynilad. The project is expected to benefit some 62,000 people.

Maynilad recently installed a rainwater harvesting facility at the Putatan Elementary School in Muntinlupa City, in support of government’s initiative to have more rainwater storage as alternative raw water source.

The company built the 700-liter-capacity rainwater harvesting system to provide water supply for non-drinking purposes, such as watering the school’s gardens and flushing the toilets. In the photo, a student from the said school fetches water from the reservoir to be used in the school garden. “Given the current water shortage, having a rainwater harvesting system can go a long way in augmenting the supply needs of consumers,” Maynilad President and CEO Ramoncito Fernandez said.

Maynilad’s rainwater harvesting project was done with the support of the Metropolitan Waterworks and Sewerage System and the Department of Education.

“Even as we install the sewer lines that will prevent waste-water from flowing directly to esteros, we seek the help of all local government units to ensure that solid waste does not pollute these same esteros that we are trying to clean. This would render our investment in the wastewater infrastructure useless,” stressed Maynilad President and CEO Ramoncito S. Fernandez.

Since Maynilad launched its estero rehab initiative in November 2018, it has completed the installation of 323 meters of interceptor pipes along Estero dela Reina, which already benefits over 5,300 residents in the area.

This initiative is part of Maynilad’s comprehensive plan to help clean up the Manila Bay and all the tributaries feeding to it.

Estero de Magdalena, one of the esteros to be rehabilitated as part of Maynilad’s “Adopt-an-Estero” program


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₱41B invested for wastewater since 1997

SWTs for Taal Volcano evacuees

Since the privatization of MWSS operations in 1997,Maynilad has already invested over ₱41 billion to improve and expand wastewater services.

This ₱41-billion investment went toward the construction of 19 new wastewater treatment facilities and upgrade of three existing ones, purchase of 89 new vacuum trucks for septic tank cleaning, installation of 180 kilometers of new sewer lines, and maintenance of the sewerage system, among others. It also includes the construction of four additional Sewage Treatment Plants (STPs) that are cur-rently being built in Valenzuela, Las Piñas, and Tunasan and Cupang in Muntinupa.

Through it, Maynilad was able to expand sewerage services to some 2 million people by end of 2019—up from only around 600,000 people served with sewerage services in 1997 when MWSS operations were first privatized.

“Maynilad only got out of corporate rehabilitation in 2008, so we had just 11 years to work on expanding

Maynilad installed 10 static water tanks (SWTs) in the evacuation sites in Cavite and Batangas for the families displaced by the Taal Volcano eruption last January. The photo shows two SWTs set up in the evacuation center at Poblacion in Calaca, Batangas. Said evacuation center served as temporary home for some 1,300 people who were evacuated from the danger zones in Talisay, Lemery, Laurel and Agoncillo, Batangas. Besides the set-up of SWTs in different areas within Cavite and Batangas, Maynilad also provided bottled water and other relief goods for evacuees in these provinces. Maynilad’s earthquake relief efforts were done in coordi-nation with the Philippine Disaster Resilience Foundation (PDRF), Alagang Kapatid Foundation, Office of Civil Defense, Department of Social Welfare and Development, and the local government of Cavite and Batangas.

wastewater services. Despite this, we have managed to build new wastewater facilities that now prevent untreated effluents from polluting our waterways. This is where all the bill payments of our customers go,” said Maynilad President and CEO Ramoncito S. Fernandez.

Among Maynilad’s recently completed STPs are those in Pasay and Parañaque, bringing the total combined sewage treatment capacity of its 22 wastewater facilities to 664,000 cubic meters of wastewater per day.

The company is set to spend ₱200 billion more to continue expansion of the wastewater infrastructure until 100% sewerage coverage in the West Zone is attained by 2037. This amount includes the ₱1.1 billion committed cost to rehabilitate five esteros in Manila that drain out to Manila Bay.

Meanwhile, areas that are not yet connected to Maynilad’s sewerage system are provided septic tank cleaning services.

Maynilad’s new sewage treatment plant in Parañaque City


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Supply augmentation measures set for summer 2020

Enhanced FieldMOUS launched

In preparation for summer 2020, Maynilad is intensifying its efforts to mitigate the effects of the reduced raw water allocation from Angat Dam.

These mitigating measures include the optimization of its two water treatment facilities in Muntinlupa that now pro-duce 300 million liters per day of water drawn from Laguna Lake, reactivation of several deep wells, continued reduc-tion of water losses through sustained pipe replacement and repair activities, cloud-seeding operations, and deploy-ment of modular water treatment plants that will draw water from small rivers in Cavite.

The above measures will enable Maynilad to get additional water supply for distribution, thus easing the current deficit from Angat Dam.

“We expect water consumption to increase this summer, so

The Information Technology Services (ITS) Division recently launched the FieldMOUS (Field Monitoring User System), which is being utilized to automate and centralize the monitoring of water pressure across all plants, including the water level of Angat Dam.

The on-ground and branch rollout event introduced FieldMOUS’s latest upgrades and enhancements, including the extension of its coverage to several branches, plants, and pumping stations, as well as the inclusion of more equipment within its scope. This year’s FieldMOUS iteration also involves the PI System’s integration to other existing systems such as SAP and the Maynilad Web Map.

Maynilad President and CEO Ramoncito S. Fernandez commended ITS for further enhancing the company’s PI

Angat Dam, the main raw water source for Metro Manila and nearby provinces

we have laid out this mitigation plan since last year so we can cushion the impact of the reduced raw water allocation on our customers,” said Maynilad Chief Operating Officer Randolph T. Estrellado.

The National Water Resources Board (NWRB) has opted to maintain reduced raw water allocation for Metro Manila and nearby provinces in an effort to preserve the remaining supply in Angat Dam. The allocation was being maintained at 42 cubic meters per second (CMS) versus the normal 48 CMS.

As of March 12, the NWRB increased allocation to 46 CMS in response to government’s call for more water supply to help stop the spread of COVID-19. Increased monitoring of the Angat Dam water level is currently being done to determine possible allocation adjustments in succeeding months.

System, as he deems it important in proving Maynilad’s continued commitment to service amid regulatory challenges and supply constraints.

“During water crisis, FieldMOUS has really helped in water monitoring and operation status,” he noted, adding that ready access to accurate and timely data brought about by FieldMOUS is going to be beneficial—both for the employees, who need it to do their work efficiently; and for the customers, who expect our employees’ to quickly respond to supply issues.

RSF encouraged all end-users to use FieldMOUS effectively. He stressed that maximizing the tool allows for easier coordination among the different operating units, thus reinforcing the company’s emphasis on enhanced collaboration.


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Pipes replaced reaches 2,600 km

Maynilad supports fight against COVID-19

Maynilad has already replaced almost 2,600 kilometers of old, leaky pipes since re-privatization at an investment cost of about ₱17.3 billion. This pipe length—which is about the same as the distance between Manila and Seoul, South Ko-rea—is 64% of the water distribution network that Maynilad inherited in 2007.

The pipe network in Maynilad’s West Zone concession is the oldest water system in Asia, with some portions dating back to the Spanish era.

“There is a need to sustain investments in the rehabilitation and replacement of the deteriorated pipes that Maynilad inherited. This is essential to prevent further loss of water, avoid water contamination, and increase water pressure for

In response to the Bayanihan to Heal as One Act, Maynilad has taken an active part in the national efforts against COVID-19 by providing hydration support and other relief assistance to frontliners, its own personnel, and its customers.

The water company provided free water supply to three quarantine facilities set up by the government for COVID-19 patients located at the World Trade Center, Philippine International Convention Center, and Rizal Memorial Sports Complex. With an estimated bed capacity of around 1,000, these facilities boosted the government’s ability to isolate

our customers,” said Maynilad president and CEO Ramoncito S. Fernandez.

In 2019 alone, the water company replaced 314 kilometers of old pipes in portions of Caloocan, Quezon City, Parañaque, Muntinlupa, and Imus in Cavite. This involved an investment of ₱2.4 billion, and enabled Maynilad to recover some 35 million liters of water per day, which is enough to supply around 60,000 households.

Pipe replacement is a component of Maynilad’s Non-Revenue Water Reduction program. Other activities covered by this program include active leakage control, network diagnostics, meter replacements, and District Meter Area management.

and give proper medical attention to the increasing number of COVID-19 patients. Maynilad donated the water requirements of these facilities for the entire duration of its operations as quarantine centers.

Maynilad also gave hydration support to COVID-19 frontlin-ers—the health workers and on-ground checkpoint person-nel—on duty to provide vital services during the enhanced community quarantine (ECQ). Initially, the company turned over 15,000 pieces of bottled water to the Philippine Navy, Philippine National Police, Metro Manila Development Authority, National Capital Region Police Office, Research Institute for Tropical Medicine, Philippine General Hospital, several local government units, and to various checkpoints in the metropolis.

Its relief assistance also included the provision of water supply to 16 Department of Public Works and Highways disinfection stations along major roads. This includes disinfecting stations in Cavite, Muntinlupa, Manila, Quezon City, and in some exits/entrances along the North Luzon Expressway.

“Maynilad is at one with national efforts to curb the spread of this deadly virus. By covering for the water consumption of these COVID-19 treatment centers and mobilizing other relief assistance, we hope to aid the government in the fight to stop this pandemic and ultimately contribute to the goal of flattening the curve,” Maynilad said.

The company also provided support to its own frontline personnel, who ensured sustained water and wastewater services for its 9.7 million customers during the ECQ. The company’s frontliners were required to practice social distancing and other precautionary measures to protect themselves from COVID-19. A work-from-home setup was also implemented for employees whose work could be done remotely.

Meanwhile, to extend economic relief to its customers, Maynilad provided a 30-day payment deadline extension for bills falling due within the ECQ. It assured customers that no water service will be cut while the quarantine is in place.

Photos show Maynilad’s hydration support to COVID-19 frontliners.


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Augmenting supply for summer

Climate change has been a real game changer. It has affected the earth’s natural processes, including the condition of our water supply.

For the entire Metro Manila and some parts of Cavite, Rizal and Bulacan, Angat Dam is the only major raw water source. Hence, ensuring adequate supply for the millions of people who rely on this single source has become an increasingly more difficult challenge for concessionaires like Maynilad, especially during the dry season.

To address the anticipated high demand for water this summer, Maynilad has been intensifying efforts to get additional supply from other sources for distribution.

Deep wells and riversOne of the measures that Maynilad is taking is to reactivate various deep wells within its concession area, particularly in Caloocan, Quezon City, Cavite, Las Piñas and Muntinlupa. There are currently three active deep wells and 17 are on standby, ready for use when necessary. Combined, these 20 deep wells should yield 14 MLD (million liters per day).

In the works is the reactivation of 35 others, which will be able to provide an expected additional capacity of around 28 MLD. Moreover, Maynilad is considering the use of 15 more deep wells from turned-over subdivisions in Cavite, Las Piñas, Muntinlupa and Parañaque. It is already seek-ing approval from homeowners associations to assess and operate.

Maynilad has also secured MWSS approval to install Modular Treatment Plants (MTP) to draw water from rivers in Bacoor and Imus, Cavite. Two MTPs with a combined capacity of 13 MLD will be delivered and installed by the third quarter of the year.

The deep wells and the MTPs will boost supply within their respective influence areas, thus reducing the need to further extend the limited supply coming from the La Mesa and Putatan water treatment plants.

Sustained water loss reductionMaynilad continues to intensify its efforts to reduce water loss and recover additional supply in its network. Aside

EDITOR’S NOTE: This column was written prior to the increase in raw water allocation from Angat Dam for the MWSS from 42 CMS (cubic meters per second) to 46 CMS, which consequently enabled Maynilad to gradually bring water availability for customers back to normal levels.

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By Engr. Ramoncito N. Soriano andEngr. Edmundo B. Llagas, Jr.

from pipe replacement and leak repair activities, the company is conducting pressure management through the optimization of pressure-regulating valves (PRVs). PRVs are used to manage water pressure within District Metered Areas (DMAs). The PRV setting is optimized so that the right water pres-sure is established to satisfy customer demand and, at the same time, minimize water losses in the pipelines. During daytime, the PRV openings adjust to increase the pressure to support high demand. At night, when demand is lower, these PRVs adjust again to reduce pressure.

When optimizing PRVs, its settings are established depend-ing on the consumption pattern of customers per DMA. Currently, 1,241 PRVs in the network are already optimized. Six of Maynilad’s pump stations (Pagcor, Marcos Alvarez, Patindig, Algeciras, D. Tuazon, and Caloocan) and five in-line boosters (Mutual Homes, Reparo, Baesa, Tandang-Sora, and Assistant) have been optimized as well.

Augmenting supplyOnce fully rolled out, supply augmentation measures via the MTPs and deep wells will add about 70 MLD to Maynilad’s current supply, which will help to ease the impact of the reduced allocation from Angat Dam.

This is on top of the 150 MLD additional supply that Maynilad is now able to distribute after it commissioned last year its second treatment plant that draws raw water from Laguna Lake.

Meanwhile, Maynilad is currently working with MWSS, Bureau of Soils and Water Management, Philippine Atmospheric, Geophysical and Astronomical Services Administration, and Philippine Air Force on the guidelines and schedule of the cloud-seeding operations, which should help manage the dip in the Angat Dam water level.

Challenges in securing permits for the MTPs, and the implementation of the Enhanced Community Quarantine may pose delays, but Maynilad will continue pursuing activities to further augment supply and meet higher water demand during the summer season.


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A new tasteof Malabon

Though primarily known as home to the famous pancit Malabon, this city certainly has a lot more to offer in the flavor department. This is what we discovered when we drove to this part of the metro and discovered, to our surprise, that it has several dining establishments offering Instagram-worthy delights. Visit these fun and cozy cafés and get a different taste of

Malabon.

By Lalaine Dixie L. Tiangco

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La Mia Café

Kalsada Burger by Mac and Rav

Staycee’s Cakes and Pasta Tea House

Kalye Luna Food Project

This is sweet tooth heaven! There are specialty frappes, milk teas, and decadent cakes that will fulfill your heart’s (and tummy’s) desires. But don’t just come here for desert. If you want a heartier meal, you can choose from a variety of Pinoy comfort food on the menu, like the classic bangus with fried rice. Whatever you are craving, Staycee’s Cakes and Pasta Tea House is sure to have something that can satisfy it. And after enjoying your meal and the relaxing atmosphere, might as well order some of their take-home sylvanas and sans rival.

Taking its name from its street location, Kalye Luna Food Project prides itself on its excellent customer service and merienda favorites. Check out their version of Spam and Fries with a twist, their student meals of silog with milk tea, or their combo platter of rice and chicken wings with a 3-liter milk tea tower. These treats come in sizes suited for big appetites.

If you want to savor delicious bites while soaking in a cozy and quiet ambiance, La Mia Café is the perfect spot for you. Its dainty interiors give a homey vibe while you dig into your Italian favorites or classic Pinoy dishes. You can order a hearty burger or sandwich, which comes with their “coffee of the day”. They also offer all-day breakfast meals if you’re hankering for something more substantial.

You can’t call yourself a burger lover until you’ve given this place a try. Kalsada Burger by Mac and Rev gives an elevated twist to the usual burger and to your favorite snack plates. Try out their fun platters of heavyweight burger, fries, nachos, and chicken wings, paired with their selection of refreshing shakes—or even a bottle of beer during your happy hour. You’ll come away burping with glee.

2nd Floor, Rosas Arcade, #262 Gen. Luna St., Concepcion,Malabon City.

/LaMiaCafe2017

#29-28 BNR Compound, Gov. Pascual, Malabon City

/KalsadaBurgerMacRav

#3 Manapat Street, Malabon City

/stayceesrestaurant

315 General Luna St., Baritan, Malabon City

/KalyeLunaFoodProject


What we need to know about COVID-19What is COVID-19?

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

What are the symptoms of COVID-19?

The most common symptoms of COVID-19 are:• fever• tiredness• dry cough

The less common symptoms are: • aches and pains• nasal congestion• runny nose• sore throat • diarrhea

Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

Source: World Health Organization website (https://www.who.int/)

How do we protect ourselves from getting or spreading the virus?

• Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.

• Maintain at least 1 meter (3 feet) distance between yourself and anyone who is coughing or sneezing.

• Avoid touching eyes, nose and mouth.• Make sure you, and the people around

you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

• Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.

• Keep up to date on the latest COVID-19 hotspots (cities or local areas where COVID-19 is spreading widely). If possible, avoid traveling to places—especially if you are an older person or have diabetes, heart or lung disease.


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How to stay active during (and after) the COVID-19 pandemic

Reference: Exercise is Medicine I American College of Sports Medicine.

For all of us, young and old, regular physical activity is important for staying healthy. Regular physical activities can also help reduce feelings of stress and anxiety especially in the wake of the COVID-19 pandemic.

Aerobic Activities - Put some music on and walk briskly

around the house or the yard for 10 minutes, 2-3 times per day.

- Dance to your favorite music. - Do an exercise video. - Use home cardio machines if you have

them. - Do gardening and lawn work. - Play active games with your family.

Strength Training - Download a strength exercise app and do

workouts with no equipment necessary. - Perform yoga. - Find ways to do simple muscle

strengthening exercises around the house like:• Squats• Push-ups • Lunges or single leg step-ups on stairs


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ZS-customer story celebrated in winning docu By Jecelyn Macahindog-Leobrera

A genuine act of kindness goes a long way. This was lived out by Renan Del Rosario—then a Zone Specialist (ZS) assigned in Payatas, Quezon City—whose story was caught on film and presented as a documentary titled “Lupang Pangako” during the 2020 North Business District (NOBD) Summit. Little did Renan know that the material would win as Best Documentary and People’s Choice awardee in the summit, which was themed “Touching Customer Lives”. The winning documentary, produced by employees from the Fairview-Commonwealth (FCom) and North Caloocan (NCal) Business Areas, tells the story of Teresita Sichon, a Maynilad customer who had first-hand experience of what higit sa tubig na serbisyo is all about. Land of promisePayatas is known for its mountains of garbage, which serves as home for hundreds of urban poor families. Needless to say, collecting water bill payments from its residents is a constant challenge for Renan, yet he finds that dealing with them is not as difficult as he initially thought it would be. “I was assigned in Payatas pagkapasok ko pa lang ng Maynilad in 2011. Na-realize ko na ang sarap pala nilang tulungan. Madali silang mag-appreciate ng tulong na ibinibigay mo,” Renan shares, noting that he attended to about 7,500 Maynilad accounts back then. His encounter with Teresita is one for the books, saying that the latter was the one who first helped him. Renan recalls, “Nasa area ako nun tapos may paparating na adik (drug ad-dict) na naputulan ng tubig. Si Ate Tess ’yung nagtago sa akin doon sa bahay niya mismo para hindi ako makita nung adik, kasi alam nilang notorious talaga ’yun sa lugar nila.” It didn’t take long for Teresita to see Renan’s genuine kindness. Citing one unforgettable instance, she related in the documentary, “Nakalimutan ko magbayad eh, malaki ’yung [Maynilad] bill ko. Naputulan na din ako [ng tubig]… Tinawagan ko siya (Renan). Binigay ko sa kanya ’yung bill. ‘Sandali lang, hintayin mo ako,’ sabi niya. Tapos nilabas niya ’yung ATM card niya, nag-withdraw siya [ng pera], tapos tinawag niya ako [para iabot ’yung pera]. Umiiyak talaga ako nun. Hindi ko makakalimutan ’yung tulong na ginawa niya dahil ang laki ng bill ko nun.”

This kind gesture from Renan allowed for the reconnection of Teresita’s water service, and enabled her to pay Renan gradually in small, manageable tranches. He thinks nothing of this assistance that he gave years ago. So when Teresita recounted it in the documentary, Renan was actually surprised that she remembered. “Ramdam ko kung gaano kahalaga ’yung binibigay nating serbisyo para sa kanila,” he says.

The FCom and NCal BAs join forces again to present their latest winning documentary.

The post that did itWhen it was time for Renan to leave Payatas for another area, he bid goodbye to his customers through a Facebook post (dated March 15, 2017): “Instrumento lang ako ni Maynilad na ibigay ang serbisyo na nararapat po sa inyo. Gusto ko po, every single centavo na binabayad niyo, masasabi niyo po [na] sulit ’yung binayad niyo po sa Maynilad.” The said Facebook post was the basis for the storyline of “Lupang Pangako”. “We chose Renan’s story because it proved that a bond like that of family is possible between a customer and ZS. The message is clear: We help our customers in any way we can, regardless of their station in life,” NCal’s Charles Glendon Reyes says.

Working with a company that provides a fundamental service offers a great opportunity to make people’s lives better. Renan stepped up to the plate by going beyond what Teresita expected of a water service provider. That certainly makes for a winning documentary—and a winning customer experience.


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NVALiant MANdirigma By Princess Mae B. GarduqueTechnical Management Head, NVAL BA

When the enhanced community quarantine was implemented last March 16, 2020, most of us could continue to do our work from the comfort and safety of our homes. But some employees, like CXRO’s technical teams, had to remain on-ground to ensure the delivery of potable water to our customers especially amid this pandemic. Aside from catering to customers’ needs, their tasks also include valving and flushing activities, verifying and repairing leaks on site, conducting pressure surveys, providing assistance in tankering and delivery of water to disinfection stations, and delivering bottled water to local government checkpoints within the boundaries of Metro Manila.

They may look tough, but they too have fears about putting their health and lives at risk. Then again, as they say, not all superheroes wear capes; some hold wrenches and valve keys, as they do. And for that, we call them our NVALiant MANdirigma.

To show our appreciation for their bravery and hard work, we gave them something that would be useful for their daily travel to-and-from work. In a matter of six days, employees from both the NVAL and MAN Business Areas—through the initiative of NVAL BA head Zmel Grabillo—were able to raise enough funds to purchase 19 mountain bikes. Giving them those bikes was our way of showing that their love for their job and for the people they serve is highly recognized. Maraming salamat!


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SERVING AT THE FRONTLINES

If there’s any lesson to be had from this global pandemic, it is that we should always strive to be prepared for the unexpected. Thankfully,

Maynilad has employees who are ready to give their very best during the worst of times.

By Jecelyn Macahindog-Leobrera

SAFETY FIRST

To protect the wellbeing of its employee-frontliners, Maynilad’s Health Management team has been conducting medical consultations for them, and also providing them with vitamins and medical supplies. For its part, the Safety team delivered additional personal protective equipment (PPE) to those stationed in the different facilities.

“Nagpapasalamat ako sa Maynilad sa pagbibigay ng sapat na PPEs at iba pang pangangailangan namin,” WMD engineer Kenneth A. Dinglasan of Quezon City-South Catchment says.Rommuel John B. Trinidad, an Instrument Technician from Leak Detection Management, shares his secret weapon against COVID-19. “Sumusunod ako sa lahat ng guide-lines para maiwasan ang virus at lumakas ang aking immune system. Higit sa lahat, dasal ang pinakasandata ko habang nasa labas.”

Central Laboratory also continued working non-stop to ensure undis-rupted water quality monitoring. Inspector Brian A. Ciroy says his task has been particularly challenging during the ECQ, as some customers refuse to sign his transmittal documents (used as proof of the conduct of water sampling) for fear that he might be carrying the virus. “Nagbibiro sila, ‘Kuya, baka may COVID ka ha?’ I don’t get offended though,” he shares, noting that their team strictly follows safety measures like wearing face masks and gloves.

Meanwhile, Information Technology Services, along with service provider Indra, worked tirelessly to ensure seamless transition from office-based to work-from-home setup for Maynilad employees who had to stay home in view of the ECQ.

SERVICE IN THE TIME OF COVID-19

The ECQ proved to be extra challenging for CXRO’s Zone Management personnel, who are used to doing field rounds and personally addressing customer-related concerns. Henry James C. Sacramento of Parañaque Business Area (BA) admits, “I feel helpless trying to facilitate an investigation when I can only communicate using my mobile phone.” Because of this, he began using social media as an additional platform to connect with his customers and inform them about account balances, water supply availability, leak reports, and other important updates from Maynilad.

Helping customers is part of the job. But for Roel M. Malaay and Joseph F. Trinidad of Novaliches-Valenzuela BA Technical Management, being able to fully satisfy their customers’ needs gives their jobs more meaning. “Isang example ’yung customer na walang tubig na tumawag sa 1626. We found out that prior to the ECQ, their meter was pulled out due to arrears. After they settled their pay-ments, we installed their meter that same afternoon. Nagpasalamat si customer through a Facebook post.”

Artwork by Jamille Kriza V. Miranda WM Engineer

The spread of the novel coronavirus (COVID-19) took the world by surprise. And as the government implemented the enhanced community quarantine (ECQ) in Luzon to curb the spread of the virus, all industries were brought to a standstill, with activities being limited to the most

essential of services such as food production, healthcare and, of course, utilities.

Hence, while most of the workforce stayed home, a lot of Maynilad employees continued manning facilities and doing fieldwork to sustain water and wastewater services for the company’s 9.7 million customers.

BRAVING THE CALL TO SERVE

Arnel Cestona, Water Supply Operations technician assigned at La Mesa Water Treatment Plant, admits that anxiety is real for someone like him at the frontlines. Though afraid that he might contract the virus and pass it on to his family, he still chooses to go to work everyday. “Alam ko na hindi lamang ito para sa pamilya ko kundi pati na rin sa customers ng Maynilad na umaasa sa ating serbisyo. Lagi kong iniisip na lahat ng sakripisyo ay malaking tulong para kahit papaano ay patuloy nating magampanan ang pangakong serbisyo sa kanila, at

maipakita na kaisa nila tayo sa pagharap sa pagsubok na kasalukuyan nating dinaranas.”

While some Maynilad employees could observe a work-from-home setup, the company frontliners—particularly those who

run the facilities—describe their setup as “home at work”. “I think we’re very lucky that our facility in Alabang was

already made suitable for stay-in personnel even before the ECQ,” notes Wastewater Management Division

(WMD) engineer Dennis V. Ventilacion Jr. “While doing our regular plant activities, we also took

turns buying supplies, cleaning, and cooking,”

Felipe D. Garcia Jr., also a WMD engineer assigned at Muntinlupa Catchment,

even ended up celebrating his birthday while at work. “For me,

espesyal itong ECQ experience dahil nagdiwang ako ng 24th

birthday ko while on duty, at nagkaroon pa ng

munting ‘birthday social distancing celebra-

tion’ sa planta with my teammates,” he smiles.


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ripples the official company newsletter of maynilad … · 2020. 5. 18. · ripples is the official...

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