Richland College Improving Accounting

Student Success through Caring Behaviors

Lamrot Bekele, Accounting Faculty Dwight Riley, Associate Dean, Instructional Support

Michael Packer, Accounting Student

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Richland College Teaching, Learning, Community Building

Richland College Teaching, Learning, Community Building

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Approximately 2,500 accounting students annually

ACCT 2301 – Principles of Accounting I is a gatekeeper course (high enrollment/low success)

Began Achieving the Dream Initiative in Fall 2009

Richland College Accounting Program

Richland College Teaching, Learning, Community Building

Student Success Accounting Results Achieving the Dream Initiative

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Richland College Teaching, Learning, Community Building

Achieving the Dream Accounting Initiative Actions

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Participate in Understanding our Students professional development

Identify strategies for improving the learning environment and student success

Participate in Caring Behaviors training

Apply Caring Behaviors Fall 2010

Administer Caring Behaviors surveys beginning Spring 2011

Richland College Teaching, Learning, Community Building

Caring Behaviors - Assumptions

Faculty with high retention and student success rates exhibit similar behaviors and characteristics.

Applying Caring Behaviors and related strategies can improve the learning environment and student success without a reduction in rigor.

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Richland College Teaching, Learning, Community Building

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Caring Behaviors

Shows empathy Helpful

Role model Relaxed, open-minded

Competent Motivating

Shows sensitivity Flexible

Encourages students Reinforcing

Available outside of class Genuineness

Respectful Ava Miller, Ph.D., Nursing Education

North Central University

Richland College Teaching, Learning, Community Building

Caring Behaviors and Related Strategies –

Competent

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Selected quality materials and online learning resources

Aligned learning outcomes, assignments, and exams

Richland College Teaching, Learning, Community Building

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Caring Behaviors and Related Strategies –

Available Outside of Class

Lecture and exam review videos available 24/7 for online and face-to-face students

Tutoring resources available on campus and online

Richland College Teaching, Learning, Community Building

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Caring Behaviors and Related Strategies –

Helpful

Provide chapter outlines highlighting key learning objectives and concepts

Offer individual assistance during class while students work on practice assignments

Richland College Teaching, Learning, Community Building

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Caring Behaviors and Related Relaxed, Open-Minded

Strategies

Welcome students individually as they enter class

Be well-prepared for class (includes the use of departmental assignments and exams)

Play in the classroom

Richland College Teaching, Learning, Community Building

Caring Behaviors Survey Results

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3.70

3.80

3.90

4.00

4.10

4.20

4.30

4.40

4.50

4.60

4.70

4.80

4.90

5.00

Empathy Model Competent Sensitivity Students of Class Respectful Helpful Open-MindedMotivating Flexible ReinforcingGenuineness

Shows Role Shows Encourages Outside Relaxed

Available

ACCT 2301 - 2011SP

A B C DInstructor

Richland College Teaching, Learning, Community Building

Caring Behaviors Analysis Spring 2011

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Instructor Average A, B, C Grade %

4.79 79%

4.70 74%

4.60 72%

4.26 33%

Richland College Teaching, Learning, Community Building

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3.70

3.80

3.90

4.00

4.10

4.20

4.30

4.40

4.50

4.60

4.70

4.80

4.90

5.00

5.10

ShowsEmpathy

RoleModel Competent

ShowsSensitivity

EncouragesStudents

AvailableOutsideof Class Respectful Helpful

RelaxedOpen-MindedMotivating Flexible Reinforcing Genuineness

Instructors

Caring Behaviors Survey Results ACCT 2301 - 2012SP

Richland College Teaching, Learning, Community Building

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Caring Behaviors Analysis Spring 2012

Instructor Average A, B, C Grade %

4.86 76%

4.85 61%

4.81 89%

4.73 65%

4.63 67%

4.56 77%

4.41 55%

Richland College Teaching, Learning, Community Building

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Caring Behaviors – Lessons Learned

Caring Behaviors may be used as a framework for creating a positive, caring learning environment.

Applying Caring Behaviors fosters the development of meaningful relationships that help students succeed.