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© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Corporate Affairs 1 Education in the 21st Century – Challenges and Opportunities Ricardo Santos Cisco Networking Academy Latin America November, 2009

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© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 1

Education in the 21st Century – Challenges and Oppor tunities

Ricardo Santos Cisco Networking Academy Latin America

November, 2009

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 2

- globally connected- global markets- Increasing the importance of education

WORK

The Internet has changed the way we…

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 3

LEARN

The Internet has changed the way we…

• who - entire population, avoid a digital divide• why - Knowledge and access to global market

- Global competition = globally competitive talent- Equality and prosperity an opportunity for all

• what - technology and 21 century skills• when - entire life, continuous learning, all ages• where - mobile, virtual• how - using technology to enable scale, consistency,

relevance

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 4

Education Is Changing Rapidly

Facing Large Scale Disruption

In Need of a Bold and Urgent Response

The Employer

Demands New 21st Century Skills

Demands Strong Basics

The Learner

Lives an Online Life

Attends a Disconnected

Classroom

Education System

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 5

21st

Century Learning

Education 2.0

Education 3.0 —a Paradigm Shift

Education 1.0

Supported Through an Adapted Reform Agenda

Enabled by Technology

21st Century Skills

21st Century Pedagogy

Achieved in Holistic Transformation

Education 3.0

Traditional Education Systems

Curriculum

Teachers

Accountability

Leadership

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 6

“A highly-educated and skilled workforce will be the key not only to individual opportunity, but to the

overall success of our economy as well. ”

Barack Obama

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 7

Today’s Discussion

� 7 Focus Areas for Education Investments

� Based on 10 yrs experience with Cisco Networking Academy

–teaching technology for careers, to enable employment

–using technology to teach effectively, at scale

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 8

7 Focus Areas for Education Investments

� Country Competitivenessjob market in the Information era

� Employer job market in the Information era

� Student “internet native”

� Teacher “internet immigrant”

� Curriculumweb 2.0 content for learning purposes

� Technologyconnectivity and collaboration increase in productivity in the learning process

� Sustainability Governments and PPPs

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 9

Country CompetitivenessEducation is the foundation for nations to compete and prosper in a global economy

� Dropout rates

� Education investment

� Shortage of trained teachers

� Curriculum adoption for 21st century skills

� Schools unable to keep up with new technology

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 10

Source: UNESCO Global Education Digest 2007

•Governments of the world invested the equivalent of 2.5 trillion in education in 2004. This represents 4.4% of global GDP.

•Latin Americans receive an average of six years of schooling, compared to nine-and-a-half years in the OECD (Organization of Economic Cooperation and Development) countries.

�Nearly one-third of children in primary school in Latin America repeat a grade. Additional cost to the region's education systems estimated at $4 billion per year.

Country Competitiveness

Global Education Stats

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 11

Country Competitiveness

Increasing Demand for Advanced Skills

Basic Skills

Advanced skills

Voice, Wireless, Security Gap is 34% in 2010

Computer literacyNetwork knowledge

• Requires firm knowledge of basic skills

• Requires increased education in advanced skills

• Siphons from supply and creates need for backfill

• Continuing education in both basic and advanced skills required

Networking/IT only 1 example:

IDC: Networking Skills: Is Latin America Prepared for the Challenge? May 2007

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 12

requirements from job market for workers with : ….e-skills, problem solving and collaboration skills that…can be productive in the Information era

Employers

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 13

Genomics Biotech

Environment Cyberspace

Gap in 2010 ~127,000

Employers

ICT GAP

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 14

Student

new “internet native” generation and existing labor force retraining

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 15

evolve the “internet immigrant” to be able to use Internet resources and adapt to a new role

•Provide Capacity training for teachers on HOW TO use technology for teaching

• Prepare the current students to be the FUTURE TEACHER GENERATION

•Allow 24/7 access to learning resources

•Use of ICT in teaching and learning processes

• Integrate ICT tools with School Admin systems

Teacher

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 16

Manage Challenges of web 2.0 based curriculum and content for learning purposes

• Government Initiatives to Incentive for educatorsto adopt web enabled pedagogic materials

• Content developed by learners!!!

Curriculum

http://portaldoprofessor.mec.gov.br/

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 17

Innovation: Adopting New Technologies

� Use of the Internet in classroom–Wired classrooms

–Simulations

–Online classes

� Promethean white boards

� iPods

� Laptops

� New software / hardware

Curriculum

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 18

Technology The Accelerant of System Change

“My school is more efficient.”

AutomationPhase 1

OrganizationPhase 2

“I can view critical and whole system

information.”

CollaborationPhase 3

“I can support transformational

teaching and learning.”

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 19

Technology � how connectivity and collaboration technology, can enable and

increase productivity in the learning process – in a cost effective way

Mobility• Wireless• Connectivity • Quality of Services

Learning• Hybrid• Virtual Classroom• Video

Data• Data Center• Data Storage • Data Recovery

Efficiency• Converged Networks• Applications

Security• Physical • Network • Data

Bandwidth• Supercomputing• GRID• National Research

Networks

Buildings• Dorms• Classrooms• Labs

Convergent Technology

• IP Telephony• Data, Voice, Video

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 20

Sustainability

Financial sustainable support from Public Sector Role

• Public and Private Investment on technology, content, teachers, students

• Private Sector Partnerships and collaboration

• PPPs to Invest and Encourage in e- inclusion

• Technology for Education –Coordinated Plan, nation wide

• Channel funds to Relevant use oftechnology for education

http://www.escola.gov.pt/objectivos.asp

One Example - Portugal

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 21

Sustainability

Strategic Corporate Responsibility from Private Sec tor

Source: Michael E. Porter and Mark R. Kramer

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 22

Sustainability

Characteristics of a Good Partnership

� Essential to transformation

� Mutual benefit

� Sense of shared destiny

� Sense of urgency / timing

� Long-term commitment to success

� Deep bonds

� Trust

Presentation_ID 23© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential

How we think we can help…

Networking Academy Program

( As of October 31st )

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 24

Large andGlobal

Diverse Students andCommunities

Students: Age, Gender (19%), and Challenging Circumstances

Communities: Mature and Developing Countries

165+ Countries750,000+ Students/Year2.7 Million+ Students over 10 Years

Cisco Networking Academy Program

Diverse Educational Institutions

Entry Level Networking Skills EducationFocus: Individuals and Underserved Communities

Universities, Community Colleges, Vocational Schools, Secondary Schools, Non-profit Organizations, Second Chance.

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 25

Over 10 Years of Innovation in IT Skills Education

� Globally consistent, locally relevant

� Impact on individuals, communities, and education

� Public private partnership ecosystem approach

� Comprehensive and sustainable

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 26

Cisco Networking Academy

“2.0” Portfolio

Student Networking Knowledge and Skills

Networking for Home

and Small Businesses

Working at a Small-to-Medium Business

or ISP

Introducing Routing and Switching in

Enterprise

Designing and Supporting

Computer Networks

Building Scalable Internetworks

Implementing Secured Converged Wide-Area Networks

Building MultilayerSwitched Networks

Optimizing Converged Networks

Network Fundamentals

Routing Protocols and Concepts

LAN Switching and Wireless

Accessing the WAN

CCNP

Packet Tracer

CCNA Exploration

IT Essentials: PC Hardware and Software

CCNA Discovery

IT Essentials

Small and Medium Business Networking

Enterprise Networking

SOHO (Small Office -Home Office)

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 27

Technical Support Professionals

Network Design and Administration

Cisco Networking Academy

Potential Career Paths

Programming and Software Engineering

Foundation for Most Careers in

the Information Economy

Telecommunications Industry

� Network Administrator� Network Engineer� System Administrator� Network Analyst� Internet Network Specialist

� PC Support Specialist� Help Desk Technician� Network Technician� Hardware Installation Coordinator� Software Applications Support

� Visual Programmer� Programmer/Analyst� Software Applications Analyst� Quality Assurance Analyst� Technical Writer

� Cabling Installation Technician� Telecommunications Technician� Cabling Installation Coordinator

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 28

Cisco Networking Academy

Effective with Major Impact

91% Use Skills Daily79% Pursue More IT Education40% Say Networking Academy Positively Impacted Their Careers

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 29

Cisco Networking AcademyEngagement by Multi-user Games for Social Learning

Instructor console view of multi-user “King of the Hill” game

Instructor console view of multi-user “Relay Race” game

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 30

Cisco Networking AcademyEngagement of Community… www.academynetspace.com

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 31

Cisco Networking AcademySkills Competitions and talent identification

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 32

Cisco Networking AcademyInternships for Talent Identification

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 33

What have we learned?

� Education is vital…

� 21st century skills are needed

� We must engage students…and enable teachers in new ways

� Technology can help…..engagement, content, access, scale

� Partnerships are important for sustained success …government, education, employers

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 34

Working Together

� Get informed–Explore, understand and support

� Get involved–Establish effective partnerships

� Get inspired– Share your ideas

Getideas.org

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 35

Thank you

For more information on Cisco’s NetWorking Academyhttp://www.cisco.com/web/about/citizenship/socio-economic/NetAcad.html

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 36

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCorporate Affairs 37

7 Areas of Consideration for Education Investment

1. Education increasing in importance for Country Competitiveness

2. Employers Demanding technical capability and 21c skills : collaboration, analytical thinking, problem solving, work-readiness

3. Students as Internet natives , demanding engaging/relevant education

4. Instructors as Internet immigrants , with their role changing to coach/facilitator rather than sources of content

5. Content/curriculum as rapidly changing and available from diverse sources, including students

6. Technology as an enabler

7. Sustainability via Public-Private Partnership