rfp for video conferencing rfp

8/11/2019 RFP for Video Conferencing RFP

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Request for Proposal: National Housing Bank

Video Conferencing Solution

Confidential P a g e | -1 -

Request For Proposal (RFP)For

Video Conferencing Solutionat

All Locations/Offices of NHB

Information Technology Department

Head Office, National Housing BankCore 5-A, 3rdFloor,India Habitat Centre, Lodhi Road,

New Delhi 110 003

Phone: 011-24626383

e-Mail: [email protected]


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GLOSSARY

Abbreviation Description

DC Data Center

DR Disaster RecoveryDVD Digital Video Disc

DVI Digital Visual Interface

DVR Digital Video Recorder

HDMI High Definition Multimedia Interface

LCD Liquid Crystal Display

LED Light Emitting Diode

MCU Multi Conference Unit

OEM Original Equipment Manufacturer

VC Video Conference

VCEE Video Conference End Equipment


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A.

BID DETAILS ................................................................................................................................................................ - 6 -

Table of Contents

B.

NATIONAL HOUSING BANK ................................................................................................................................. - 7 -

C.

PURPOSE ....................................................................................................................................................................... - 7 -

D.

PRESENT SETUP .......................................................................................................................................................... - 8 -

E.

OBJECTIVE .................................................................................................................................................................. - 10 -

F.

INSTRUCTION TO BIDDERS ................................................................................................................................ - 10 -

1.GENERAL ........................................................................................................................................................................ -10-

2.PRE-BID MEETING .......................................................................................................................................................... -12-

3.SOFT COPY OF TENDER DOCUMENT .............................................................................................................................. -12-

4.NON-TRANSFERABILITY OF TENDER ............................................................................................................................. -13-

5.ERASURES OR ALTERATIONS .......................................................................................................................................... -13-

6.AMENDMENT TO THE BIDDING DOCUMENT .................................................................................................................. -13-

7.

LANGUAGE OF BID ......................................................................................................................................................... -13-

8.MASKED COMMERCIAL BID ........................................................................................................................................... -13-

9.RIGHT TO ALTER LOCATION /QUANTITIES ................................................................................................................. -14-

10. DOCUMENTS COMPRISING THE BID ....................................................................................................................... -14-

11.

BID CURRENCY ....................................................................................................................................................... -14-

BIDS TO BE QUOTED IN INDIAN RUPEE ONLY. ................................................................................................................... -14-

12. EARNEST MONEY DEPOSIT (EMD) ........................................................................................................................ -15-

13. IMPLEMENTATION SCHEDULE ................................................................................................................................ -15-

PERFORMANCE GUARANTEE ......................................................................................................................................... -15-

14. PERIOD OF VALIDITY OF BIDS................................................................................................................................. -16-

15.

FORMAT AND SIGNING OF BIDS ............................................................................................................................. -16-

16.

SEALING AND MARKING OF BIDS .......................................................................................................................... -16-17. DEADLINE FOR SUBMISSION OF BIDS ...................................................................................................................... -17-

18. LATE BIDS ............................................................................................................................................................... -17-

19.

MODIFICATION AND/OR WITHDRAWAL OF BIDS: ............................................................................................... -17-

20. OPENING OF BIDS BY THE BANK ............................................................................................................................ -18-

21.

CLARIFICATION OF BIDS ......................................................................................................................................... -18-

22. PRELIMINARY EXAMINATIONS ............................................................................................................................... -18-

23. PROPOSAL OWNERSHIP .......................................................................................................................................... -18-

24. PRICE COMPOSITION AND TOTAL COST OF OWNERSHIP (TCO) .......................................................................... -19-

29.

BID EVALUATION ................................................................................................................................................... -21-

30. CONTACTING THE BANK ........................................................................................................................................ -22-

G.

SCOPE OF WORK ...................................................................................................................................................... - 25 -

1.GENERAL ........................................................................................................................................................................ -25-

2.DEFINITIONS USED ......................................................................................................................................................... -26-

3.

ISDN .............................................................................................................................................................................. -27-

4.SHIFTING OF EXISTING ISDNLINES ............................................................................................................................... -27-

5.ANNEXING OF NEW LOCATION ...................................................................................................................................... -28-

6.TRANSITION SUPPORT .................................................................................................................................................... -28-


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7.CLOSING DOWN OF OFFICE ............................................................................................................................................ -28-

8.POSTING OF FULL TIME ENGINEER ON-SITE (POST IMPLEMENTATION ONSITE SUPPORT)............................................ -28-

9.MAINTENANCE SERVICES .............................................................................................................................................. -28-

10. SITE PREPARATION AND INSTALLATION ............................................................................................................... -28-

11. AUDIT OBSERVATIONS AND COMPLIANCE ........................................................................................................... -28-

12. REVIEW MEETINGS .................................................................................................................................................. -28-

13.

TRAINING ............................................................................................................................................................... -29-

H.

BID EVALUATION METHODOLOGY................................................................................................................. - 29 -

1.INTRODUCTION .............................................................................................................................................................. -29-

2.MINIMUM ELIGIBILITY CRITERIA ................................................................................................................................... -29-

3.EVALUATION OF TECHNICAL BIDS ................................................................................................................................ -30-

4.MARK DISTRIBUTIONS.................................................................................................................................................... -31-

5.FINANCIAL BID ............................................................................................................................................................... -32-

6.FINAL PROCESSING ........................................................................................................................................................ -33-

I.

COMMERCIAL TERMS AND CONDITIONS.................................................................................................... - 33 -

1.

COST OF RFP .................................................................................................................................................................. -33-

2.CURRENCY ...................................................................................................................................................................... -33-

3.PRICE .............................................................................................................................................................................. -33-

4.ACCEPTANCE ................................................................................................................................................................. -34-

5.PAYMENT TERMS ............................................................................................................................................................ -34-

6.PAYMENT IN CASE OF TERMINATION OF CONTRACT .................................................................................................... -34-

7.DELIVERY AND INSTALLATION ...................................................................................................................................... -34-

8.INSURANCE ..................................................................................................................................................................... -34-

J.

GENERAL TERMS AND CONDITIONS.............................................................................................................. - 35 -

1.TERMINATION &PENALTY CLAUSE .............................................................................................................................. -37-

PENALTY CLAUSE ........................................................................................................................................................... -37-

Exclusions ....................................................................................................................................................................... - 38 -

2.SERVICE DELIVERY [IMPLEMENTATION] ....................................................................................................................... -38-

3.ACCEPTANCEOFORDER ........................................................................................................................................ -38-

4.DELIVERYPERIOD ..................................................................................................................................................... -38-

5.TAXES ............................................................................................................................................................................ -38-

6.GOVERNINGLAWSANDDISPUTES ..................................................................................................................... -38-

7.USEOFCONTRACTDOCUMENTSANDINFORMATION ................................................................................ -39-

8.PATENTRIGHTS ......................................................................................................................................................... -39-

8.ASSIGNMENT.............................................................................................................................................................. -39-

9.DURATIONOFCONTRACT ..................................................................................................................................... -40-

10.TERMINATIONOFCONTRACT ............................................................................................................................ -40-

ANNEXURES....................................................................................................................................................................... - 41 -

ANNEXURE - I .................................................................................................................................................................... - 42 -

ANNEXURE - II ................................................................................................................................................................... - 43 -

ANNEXURE III ................................................................................................................................................................ - 45 -

PART I .............................................................................................................................................................................. -45-


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Functional and Technical Requirements ........................................................................................................................ - 45 -

PART II ............................................................................................................................................................................. -47-

ISDN Lines ..................................................................................................................................................................... - 47 -

PART III ............................................................................................................................................................................ -47-

A. MCU Specifications ................................................................................................................................................... - 47 -

B. VC Equipment Configuration for Head Office(Board Room, Chintan Kaksha and Mumbai.................................... - 54 -

C. Touch Control Specification ....................................................................................................................................... - 58 -

D. VC equipment specification for Regional Representative Offices.............................................................................. - 59 -

E. VC equipment specification for Personal VC endpoint for Chairman desktop)......................................................... - 60 -

E. Specification for 55 LED Display ....... .......... ........... ........... .......... ........... .......... ........... .......... ........... .......... ........... . - 64 -

(Make : Sony , LG , Samsung) ........... .......... ........... ........... .......... ........... .......... ........... .......... ........... .......... ........... ........ - 64 -

F. Specification for 52 LCD Display............................................................................................................................. - 65 -

F. Specification for 32 LCD Display............................................................................................................................ - 66 -

G. Specification for DVR HDMI / DVD Recorder........................................................................................................ - 67 -

H. Specification for Trolley for placing the Display unit and the VC equipment with accessories................................ - 67 -

ANNEXURE - IV ................................................................................................................................................................. - 69 -

ANNEXURE V ................................................................................................................................................................... - 70 -

ANNEXURE VI ................................................................................................................................................................ - 72 -

ANNEXURE VII ................................................................................................................................................................ - 73 -

ANNEXURE VIII .............................................................................................................................................................. - 74 -

ANNEXURE IX .................................................................................................................................................................. - 75 -

ANNEXURE - X ................................................................................................................................................................... - 78 -

ANNEXURE XI ................................................................................................................................................................. - 79 -

ANNEXURE XII ................................................................................................................................................................ - 80 -

ANNEXURE XIII .............................................................................................................................................................. - 82 -

ANNEXURE XIV ................................................................................................................................................................. - 83 -

ANNEXURE XIV ................................................................................................................................................................. - 84 -

For all abbreviations/terminology please refer to GLOSSARY at Page No 2.


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Note:- Technical bids will be opened in the presence of bidders who choose to attend as above

A.BID DETAILS

1. Date of commencement of sale of

Bidding Documents 10/03/2011

2. Pre-Bid meeting with Bidders (Date

and Time) 25/03/2011

15:30 hrs

3. Last date and time for sale of Bidding

Documents 08/04/2011

17.00 hrs

4. Last date and time for receipt of

Bidding Documents 08/04/2011

17.00 hrs

5. Date and Time of Technical Bid

Opening

12/04/2011

12.00 hrs

6. Cost of RFP Rs. 5,000/- (non refundable)

7. Earnest Money Deposit Amount Rs.50,000/- (Rs. Fifty Thousand Only)

8. Place of opening of Bids National Housing Bank,

Information Technology Department

Head Office

Core 5-A, 3rd Floor,India Habitat Centre,

Lodhi Road,New Delhi 110003


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B.National Housing Bank

National Housing Bank (NHB), a statutory organization is a wholly owned subsidiary of theReserve Bank of India, formed under an Act of the Parliament.

NHB is the regulator for housing finance companies (HFC). It also provides finance to financialinstitutions such as Banks, HFCs, Co-operative Sector Institutions, Housing Agencies, etc.under its various schemes benefiting the masses both in urban and rural areas.

The head office of NHB is located at New Delhi and a regional office is located at Mumbai. It

has representative offices located at Hyderabad, Chennai, Bengaluru and Kolkata, Lucknow &

Ahmedabad. Bank is going to open office at Patna and Bhopal shortly.

C.Purpose

National Housing Bank (NHB) (hereinafter referred to as the Bank) with Head Office atNew Delhi proposes to invite Request for Proposal (RFP) tenders from the eligiblevendors to undertake the Video Conferencing (VC) project in the Bank on end to endbasis for the entire bank. This includes supply, installation and commissioning of VideoConference equipment, procurement/support of ISDN line, training and support forfive years etc. The invitation for RFP document is now being issued to enable vendors tosubmit their responses to the Bank.

The purpose of RFP is to select a vendor for supply / installation of video conferenceequipments for all locations/offices of the Bank and to provide support for five years.

The Request for Proposal document contains statements derived from information that isbelieved to be relevant at the date but does not purport to provide all of the informationthat may be necessary or desirable to enable an intending contracting party to determinewhether or not to enter into a contract or arrangement with NHB. Neither NHB nor anyof its employees, agents, contractors, or advisers gives any representation or warranty,express or implied, as to the accuracy or completeness of any information or statementgiven or made in this document. Neither NHB nor any of its employees, agents,

contractors, or advisers has carried out or will carry out an independent audit orverification exercise in relation to the contents of any part of the document.

Subject to any law to the contrary, and to the maximum extent permitted by law, NHBand its officers, employees, contractors, agents, and advisers disclaim all liability fromany loss or damage (whether foreseeable or not) suffered by any person acting on orrefraining from acting because of any information including forecasts, statements,estimates, or projections contained in this RFP document or conduct ancillary to it


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whether or not the loss or damage arises in connection with any negligence, omission,default, lack of care or misrepresentation on the part of NHB or any of its officers,employees, contractors, agents, or advisers.

D.Present Setup

NHB has centralized setup with DataCenter [DC] at New Delhi and Disaster Recovery [DR]Site at Mumbai. All the other offices are on the WAN through MPLS network. All applications,Internet, Intranet etc., are hosted at Data Centre, New Delhi and are accessed by alloffices/locations over WAN.

The bandwidth available at various locations is as follows.

Sl No Location Bandwidth

A. Delhi 4 Mbps

B. Mumbai 1 MbpsC. Hyderabad 256 Kbps

D. Bengaluru 256 Kbps

E. Chennai 256 Kbps

F. Kolkata 256 Kbps

G. Lucknow 256 Kbps

H. Ahmedabad 256 Kbps


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E. Objective

NHB intends to engage reputed Service Provider for supply / installation of videoconference equipments for all locations/offices of the Bank and to provide support forfive years.

This service includes supply, installation, commissioning of video conferencingequipment, designing, providing all related accessories, commission of ISDN line atDelhi, configuration, hardening, maintenance support, integration with MCU,monitoring and reporting, migration, training, documentation etc., with SLA binding theBidder and service quality commitments.

The period of contract will be for 5 years with annual review

The selected Bidder also to undertake maintenance of ISDN lines and NT boxes at the

Delhi office. The ISDN line commissioning charges and monthly billing will be paid bythe Bank. The bidder has to co-ordinate with the service provider forapplying/commissioning of the line and has to followup with the service provider fortroubleshooting and maintains the uptime. If the ISDN line goes down, bidder has tofollow-up with the service provider

The selected Bidder to extend the service to NHB locations/offices and shall be scalableto add new sites as and when required by NHB, at the contracted rate.

The selected Bidder to upgrade the equipments firmware / software regularly. The

same may be carried out automatically through Internet or by applying patches

The selected Bidder to manage bandwidth / to inform Bank how much extra bandwidthis required on demand for carrying out video conferencing, whenever need arises.

The purpose behind issuing this RFP is to invite technical and commercial bids forselection of service provider for providing video conferencing solution at alllocations/offices.

It may also be noted that all the activities in the IT operation are subject to audit

/inspection by Security Auditors. Selected Bidder must take same into considerationwhile delivering the desired services.

F. Instruction to Bidders1. General:-


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The Bidder is expected to examine all instructions, forms, terms and specifications in thebidding documents. Failure to furnish all information required by the bidding documents mayresult in the rejection of its bid and will be at the bidder's own risk.

All costs and expenses incurred by Respondents in any way associated with the

development, preparation, and submission of responses, including but not limited to; theattendance at meetings, discussions, demonstrations, etc. and providing any additionalinformation required by NHB, will be borne entirely and exclusively by the Respondent.

No binding legal relationship will exist between any of the Respondents and NHB untilexecution of a contractual agreement.

Each Recipient acknowledges and accepts that NHB may in its absolute discretion applyselection criteria specified in the document for evaluation of proposals for short listing /selecting the eligible vendor(s). The RFP document will not form part of any contract orarrangement, which may result from the issue of this document or any investigation orreview, carried out by a Recipient.

A Recipient will, by responding to NHB for RFP, be deemed to have accepted the termsof this Introduction and Disclaimer.

Recipients are required to direct all communications related to this RFP, through theNominated Point of Contact person:

Contact : R K PandeyPosition : General Manager (IT)

Email :[email protected] : +91 - 11 24649432Fax : +91 - 11 24649432

Contact : S K PadhiPosition : Regional Manager (IT)Email :[email protected] : +91 - 11 24626383Fax : +91 - 11 24649432

NHB may, in its absolute discretion, seek additional information or material from anyRespondents after the RFP closes and all such information and material provided mustbe taken to form part of that Respondents response.

Respondents should provide details of their contact person, telephone, fax, email andfull address(s) to ensure that replies to RFP could be conveyed promptly.
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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If NHB, in its absolute discretion, deems that the originator of the question will gain anadvantage by a response to a question, then NHB reserves the right to communicatesuch response to all Respondents.

Queries / Clarification if any, may be taken up with the contact persons detailed above

before the deadline for submission of bids between 10.00 am to 6.00 pm on Monday toFriday .

NHB may, in its absolute discretion, engage in discussion or negotiation with anyRespondent (or simultaneously with more than one Respondent) after the RFP closes toimprove or clarify any response.

NHB will notify all short-listed Respondents in writing or by mail or by publishing in itswebsite as soon as practicable about the outcome of their RFP. NHB is not obliged toprovide any reasons for any such acceptance or rejection.

The selection process consists of three phases viz., 1) Minimum Eligibility Criteria2)Technical Evaluation and 3)Commercial Evaluation. Evaluation Criteria proposed tobe adopted would be based on Quality cum Cost Based System (CBS) where fullweightage would be given to commercial bid only. However, the commercial bids willbe opened only for the bids that have qualify the Minimum Eligibility Criteria and score80 marks in the Technical Evaluation.

The bids qualify the Minimum Eligibility Criteria will be eligible for further evaluationand subsequently the bids qualify both Minimum Eligibility Criteria and Technical

Evaluation will be eligible for Commercial Evaluation.

The bidder has to quote for MCU , End Equipment and Touch Control from the sameOEM.

2. Pre-Bid Meeting

For the purpose of clarification of doubts of the bidders on issues related to this RFP,

NHB intends to hold a Pre-Bid meeting on the date and time as indicated in the RFP. The

queries of all the bidders, in writing, should reach by e-mail or by post on or before

24/03/2011 on the address as mentioned above. It may be noted that no queries of anybidder shall be entertained received after the Pre-Bid meeting. Clarifications on queries

will be given in the Pre-Bid meeting. Only the authorized representatives of the bidders,

who have purchased the RFP, will be allowed to attend the Pre-Bid meeting.

3. Soft Copy of Tender Document


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The soft copy of the tender document will be made available on NHBs websitehttp://www.nhb.org.in . The bidders will need to pay the non-refundable fee of Rs.5000/- (Rupees Five Thousand only) by way of a demand draft / bankers cheque infavour of National Housing Bankpayable at New Delhialong with the bid towards thecost of the bid.

4. Non-Transferability of TenderThis tender document is not transferable.

5. Erasures or AlterationsThe offers containing erasures or alterations will not be considered. There should be nohand-written material, corrections or alterations in the offer. Technical details must becompletely filled up. Correct technical information of the product being offered must befilled in. Filling up of the information using terms such as OK, accepted, noted,as given in brochure/manual is not acceptable. NHB may treat offers not adhering tothese guidelines as unacceptable. NHB may, at its discretion, waive any minor non-conformity or any minor irregularity in the offer. This shall be binding on all bidders andNHB reserves the right for such waivers.

6. Amendment to the bidding document

At any time prior to the deadline for submission of Bids, the Bank, for any reason, maymodify the Bidding Document, by amendment.

The amendment will be posted on Banks websitewww.nhb.org.in.

All Bidders must ensure that all amendments/enhancements (if any) in the RFP havebeen considered by them before submitting the bid. Bank will not have anyresponsibility in case some omission is done by any bidder.

The bank at its discretion, may extend the deadline for the submission of Bids.

7. Language of Bid

The bid prepared by the Bidders , as well as all correspondence and documents relating

to the Bid exchanged by the Bidder and the Bank and supporting documents and printed

literature shall be written in English.

8. Masked Commercial Bid

The bidder should submit a copy of the actual price bid (as per the format specified by

NHB) being submitted to NHB by masking the actual prices. This is mandatory. The bid

may be disqualified if it is not submitted by masking it properly. NHB reserves the right
http://www.nhb.org.in/http://www.nhb.org.in/http://www.nhb.org.in/http://www.nhb.org.in/http://www.nhb.org.in/http://www.nhb.org.in/http://www.nhb.org.in/


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to cancel the bid at the time of commercial evaluation, if the format/detail (except price)

of Masked Commercial Bid does not match with the format/detail of actual

Commercial Bid submitted.

9. Right to Alter Location / Quantities

NHB reserves the right to alter the proposed location/s specified in the tender. NHB also

reserves the right to add/delete one or more location/s from the list specified in the

tender.

10.Documents Comprising the Bid

The bid consists of two proposals viz., technical proposal and commercial proposal.

Documents comprising the TECHNICAL PROPOSAL should be:

o Documentary evidence establishing that the Bidder is eligible to Bid and isqualified to perform the contract i.e., minimum eligibility criteria as per AnnexureV.

o Technical Bid as per Annexure -VII. Any technical Bid containing priceinformation will be rejected.

o DD of Rs.5,000/- in favour of NATIOANL HOUSING BANK and payable atNew Delhitowards cost of RFP (non-refundable)

o DD of Rs.50,000/- in favour of NATIOANL HOUSING BANK and payable atNew Delhitowards EMD (refundable)

o Soft copy of minimum eligibility criteria, technical bid, masked commercial bid.

o Masked Price Bid listing all the components as listed in Commercial Bid, withoutindicating the price as per Annexure IX.

o Manufacturer Authorisation Form as per Annexure XV.o Bids without the RFP cost and EMD amount will be rejected.

Documents comprising the COMMERCIAL PROPOSAL should be:o Complete Commercial bid as per Annexure IX with covering letter as per

Annexure VIII .o Soft copy of commercial bid Price bids containing any deviations or similar

clauses may be summarily rejected.o

Any Other information may be furnished in separate Annexures.

11.Bid Currency

Bids to be quoted in Indian Rupee only.


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12.Earnest Money Deposit (EMD)

All the responses must be accompanied by a refundable interest free security deposit ofRs. 50,000/- (Rs. Fifty Thousand only), in the form of Demand Draft / Bankers Cheque(at par) in favour of National Housing Bank payable at New Delhi.

Any bid received without EMD in proper form and manner shall be consideredunresponsive and rejected.

Request for exemption from Security Deposit will not be entertained.

The EMD amount of all unsuccessful bidders would be refunded on completion of thetendering process.

Successful Bidder will be refunded the EMD amount after execution of SLA andsubmission of Performance Bank Gurantee for 10% of first year contract value.

The EMD security may be forfeited:

o If a Bidder withdraws its bids during the period of bid validityo If a Bidder makes any statement or encloses anyform which turns out to be

false/incorrect at any time prior to signing of the contracto In case of successful Bidder , if the Bidder fails to Sign the contract.

13.Implementation schedule

Bidder to complete the installation including ISDN line commissioning at all thelocations within EIGHT WEEKS FROM THE DATE OF WORK ORDER.

NHB would carry out acceptance testing and will run the video conference for a periodof one week.

Billing cycle will commence after successful completion of acceptance testing for alllocations.

In the event of non-implementation at any locations/offices as proposed in the responseto RFP, the Bidder to provide temporary mechanism till the solution is implemented. Inparallel the Bidder to ensure that the solution is provided within one month.

Performance Guarantee

The selected Bidder will be required to provide a 10% margin of the first year contract

value as Performance Guarantee, in the form of bank guarantee from a scheduled


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commercial bank. The performance guarantee should be valid till at least three months

period beyond the expiry of the annual contract period. For the subsequent support

period bidder has to provide PBG for the equal value for the advance payment for that

year.

14.Period of Validity of Bids

Prices and other terms offered by Bidders must be valid for an acceptance period of sixmonths from the date of opening of Commercial Bid.

In exceptional circumstances the Bank may solicit the Bidders consent to an extension ofthe period of validity. The request and response thereto shall be made in writing. TheBid security provided shall also be extended.

15.Format and Signing of Bids

Each bid shall be in two parts:

Part I: consists of MINIMUM ELIGIBILITY CRITERIA, TECHNICAL BID and MASKEDCOMMERCIAL BID [price bids without any price]. The above contents will be referredto as TECHNICAL PROPOSAL

Part II : covering only the COMMERCIAL BID herein referred to as COMMERCIALPROPOSAL

The Original Bid shall be typed or written in indelible ink and shall be signed by theBidder or a person or persons duly authorised to bind the Bidder to the Contract. Theperson or persons signing the Bids shall initial all pages of the Bids, except forunamended printed literature.

Any interlineation's, erasures or overwriting shall be valid only if they are initialed bythe person signing the Bids.

16.Sealing and Marking of Bids

The Bidder shall seal the envelops containing Technical and Commercial proposalsseparately.

The envelops should be NON-WINDOW, each superscribed with IMPLEMENTATIONOF VIDEO CONFERENCING SOLUTION TECHNICAL PROPOSAL /COMMERCIAL PROPOSAL as the case may be.


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The envelop shall be addressed to the Bank at the address given below:The General Manager, IT DepartmentNational Housing BankCore 5A, 3rdFloor, India Habitat Centre

Lodhi RoadNew Delhi 110003

All envelops should indicate on the cover the name and address of bidder along withcontact number.

If the envelop is not sealed and marked, the Bank will assume no responsibility for theBid's misplacement or its premature opening.

17.Deadline for submission of Bids

The bids must be received by the Bank at the addressed specified, not later than the lastdate of bid submission as indicated above.

In the event of the specified date for the submission of bids, being declared a holiday forthe Bank, the bids will be received up to the appointed time on the next working day.

The Bank may, at its discretion, extend the deadline for submission of Bids by amendingthe Bid Documents, in which case, all rights and obligations of the Bank and Bidderspreviously subject to the deadline will thereafter be subject to the deadline as extended.

18.Late Bids

Any bid received by the Bank after the deadline for submission of bids prescribed by the

Bank will be rejected and returned unopened to the bidder.

19.Modification And/Or Withdrawal of Bids:

The Bidder may modify or withdraw its bid after the bids submission, provided thatwritten notice of the modification including substitution or withdrawl of the bids, is

received by the Bank, prior to the deadline prescribed for submission of bids.

The Bidder modification or withdrawl notice shall be prepared, sealed, marked anddispatched. A withdrawl notice may also be sent by Fax, but followed by a signedconfirmation copy, postmarked not later than the deadline for submission of bids.

No bid may be modified after the deadline for submission of bids.


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No bid may be withdrawn in the interval between the deadline for submission of bidsand the expiration of the period of bid validity specified by the bidder on the bid form.Withdrawal of a bid during this interval may result in the bidders forfeiture of its EMD.

Bank has the right to reject any or all tenders received without assigning any reasonwhatsoever. Bank shall not be responsible for non-receipt / nondelivery of the biddocuments due to any reason whatsoever.

20.Opening of Bids by the Bank

On the scheduled date and time, bids will be opened by the Bank Committee in presenceof Bidder representatives who will attend the meeting on the specified date.

The Bidder name and presence or absence of requisite EMD, RFP cost and such other

details as the Bank, at its discretion may consider appropriate will be announced at thetime of technical bid opening.

21.Clarification of bids

During evaluation of Bids, the Bank, at its discretion, may ask the Bidder for clarification

of its Bid. The request for clarification and the response shall be in writing (Fax/e-Mail),

and no change in the substance of the Bid shall be sought, offered or permitted.

22.Preliminary Examinations

The Bank will examine the Bids to determine whether they are complete, the documentshave been properly signed, supporting papers/documents attached and the bids aregenerally in order.

The Bank may, at its sole discretion, waive any minor infirmity, nonconformity orirregularity in a Bid which does not constitute a material deviation, provided such awaiver does not prejudice or affect the relative ranking of any Bidder.

The decision of the Bank is final towards evaluation of the bid documents.

23.Proposal Ownership

The proposal and all supporting documentation submitted by the vendors shall become

the property of NHB unless NHB agrees to the vendors specific request/s, in writing,

that the proposal and documentation be returned or destroyed.


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24.Price Composition and Total Cost of Ownership (TCO)

The price quoted should be in Indian Rupees on a fixed price basis and should include

the followings: Cost of equipments, software licenses, etc., (including their warranty and

implementation costs), etc., inclusive of all taxes, levies, duties, service tax, other charges,

etc. The cost should include consultancy for site preparation, layout design and

installation, Facility Management Charges to setup and manage Conferences at Banks

Head Office in Mumbai. The prices quoted shall be inclusive of all transportation and insurance costs i.e., on CIF

basis, till the time of installation and commissioning at the respective designatedlocations, in respect of all the equipments and software and training to the staff membersof NHB.

All prices should be itemized. Unit price should be given in detail for each and everyitem offered. Total Cost of Ownership (TCO) will be calculated taking all the items asmentioned in Annexure IX, excepting optional items, if any, which may be shownseparately.

In case the equipment is to be imported, the vendor is required to do and complete allsuch processes without involving NHB in any manner at any stage. It will be theresponsibility of the vendor to abide by all statutory requirements like payment of alltaxes, duties etc., without any reference to the Bank. NHB accepts no responsibility orliability in this regard.

The vendor should clearly furnish the cost matrix strictly as per the structure provided

in the Annexure IX. Any deviation may lead to bid rejection. Also no options should bequoted other than as per the Bill of material. Wherever options are given, the bid is liableto be rejected.

The first year cost should be inclusive of the equipment cost along with warranty andpost implementation support cost.

25.No Price VariationThe commercial offer shall be on a fixed price basis. No price variation should be askedfor relating to increases in customs duty, excise tax, other taxes, foreign currency pricevariation, etc. However, if there is any reduction in government levies / taxes, duringthe validity of offer, the same shall be passed on to NHB.


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26.Order Cancellation


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NHB reserves its right to cancel the order of acceptance of the proposal in the event ofone or more of the following conditions:

Delay in delivery of the ordered equipments, etc., beyond 6 weeks from the date ofacceptance of the Purchase Order.

Delay in installation & commissioning of the system beyond 8 weeks from the date of

acceptance of the Purchase order of acceptance of the proposal.

27.Timely availability of Support Services

The vendor should have proper and adequate support mechanism in place at New Delhito provide all necessary support under this project. The vendor should be able toprovide support services at all other proposed centers as mentioned in Annexure XIIIalso either through their own support offices or through franchise centers. The response

time for the support / breakdown call should not be more than 4 hours.

28.Manuals and Drawings

The vendor shall provide complete technical and other documentation/s for theequipments supplied. All the manuals shall be in English and the drawings should beclearly indicative of equipment supplied.

29.Bid Evaluation

The Bank may use the services of external consultant for normalization of bids andevaluation of bids

Evaluation criteria proposed to be adopted will be Quality cum Cost Based System(QCBS) where Technical Bid Score is qualifying (Minimum Score should be 80) with fullwightage to the Commercial. The final selection will be on the commercial bid only.

Detailed bid evaluation methodology and selection of bidder is given in Chapter H.

Arithmetic errors correction:

o Arithmetic errors, if any, in the price breakup format will be rectified on thefollowing basis:

If there is discrepancy between the unit price and the total price, which isobtained by multiplying the unit price with quantity, the unit price shallprevail and the total price shall be corrected unless it is a lower figure. Ifthe supplier does not accept the correction of errors, its bid will be rejected.


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If there is discrepancy in the unit price quoted in figures and words, theunit price, in figures or in words, as the case may be, which corresponds tothe total bid price for the item shall be taken as correct.

It the vendor has not worked out the total bid price or the total bid pricedoes not correspond to the unit price quoted either in words or figures, the

unit price quoted in words shall be taken as correct. Bank may waive off any minor infirmity or nonconformity or irregularity

in a bid, which does not constitute a material deviation, provided such awaiving, does not prejudice or effect the relative ranking of any bidder

30.Contacting the Bank

Bidder shall NOT contact the Bank on any matter relating to its Bid, from the time of

opening of Bid to the time a communication in writing about its qualification or

otherwise received from the Bank. Any effort by the Bidder to influence the Bank in its

decisions on Bid evaluation, Bid comparison may result in the rejection of the Bidders

Bid.

31.Modification and WithdrawalBids once submitted will be treated, as final and no further correspondence will beentertained on this. No bid will be modified after the deadline for submission of bids. Nobidder shall be allowed to withdraw the bid, if bidder happens to be successful bidder.

32.Revelation of PricesThe prices in any form or by any reasons should not be disclosed in the technical orother parts of the bid except in the commercial bid. Failure to do so will make the bid

liable to be rejected.


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33.Terms and Conditions of the bidding firms


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The bidding firms are not required to impose their own terms and conditions to the bid andif submitted will not be considered as forming part of their bids. The bidders are advised toclearly specify the deviations as per section Annexure-IV, in case terms and conditions ofthe contract applicable to this invitation of tender are not acceptable to them. The biddersshould also describe clearly in what respect and up to what extent the equipment and

services being offered differ/ deviate from the specifications laid down in the specificationsand requirements.

34.Local conditions

The bidder must acquaint himself with the local conditions and factors, which may haveany effect on the performance of the contract and / or the cost.

35.Verification of reference installationsNHB may, if deemed necessary, conduct verification of reference installation to satisfythemselves on the performance of the equipment / services offered with reference totheir requirements.

36.Contacting NHB or putting outside influenceBidders are forbidden to contact NHB or its Consultants on any matter relating to thisbid from the time of submission of commercial bid to the time the contract is awarded.Any effort on the part of the bidder to influence bid evaluation process, or contractaward decision may result in the rejection of the bid.(Either 31 or 36)

37.Proposal Content

The vendors proposals are central to the evaluation and selection process. Therefore, it

is important that the vendors carefully prepare the proposal. The quality of the vendorsproposal will be viewed as an indicator of the vendors capability to provide the solutionand vendors interest in the project.

38.Vendor Demonstrations

The eligible vendors are required to make demonstrations of their Video Conferencingcapabilities at NHBs desired location or at a location as decided by NHB. Thedemonstration will allow the evaluation team to ascertain the capabilities in terms of

functionality and technical fitment. It will also allow the evaluation team to evaluate thevendor in terms of look and feel of the Video Conference facility offered in terms offunctionality. etc. NHB shall not be under any obligation to bear any part of theexpenses incurred by the vendors for making such demonstrations. The demonstrationsshall be at the sole expense of the vendors.


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G.Scope of Work1. General :

This includes supply, installation, commissioning of video conferencing equipment,designing, providing all related accessories, commission of ISDN line at Delhi,

configuration, hardening, maintenance support, integration with MCU, monitoring andreporting, migration, training, documentation etc., with SLA binding the Bidder andservice quality commitments.

To supply, Commission, install and configure the video conferencing equipment whichare approved by the bank at various locations identified by the Bank. The List of centreswhere video conferencing equipment is to be installed is enclosed at Annexure-X. Thelist is tentative and may be increased and decreased depending upon the requirement ofBank.

The vendor has to install the MCU at New Delhi and configure the Video Conferencingsystems, ISDN line with the MCU. The vendor has to configure the DVR with the HeadOffice end point. Complete demonstration of the product to the satisfaction of NHBofficials are required to be given. Vendor has to explain the management / setup ofvideo calls through the MCU through a web browser over LAN / WAN.

The vendor will enter into contract with the bank for supply of video conferencingequipment as per models and specification approved by the Bank. The rates will be validfor Five year from date of approval. The vendor will pass on the benefit of discounts ifany announced during any period in respect of order placed during that period.

The accessories required for the equipment should also be specified.

To specify the various infrastructure requirements which have to be provided forcommissioning and smooth commissioning of the equipment. This will include siterequirement, power, cable, connectors, UPS, ports etc

Vendor shall deliver all the equipments at the intended site within 6 weeks from the dateof the Work Order (PO). Vendor shall install and commission all the equipment within 8weeks from the date of the Work Order. The vendor shall help NHB in applying for theISDN lines and liaise with the service provider (such as BSNL, MTNL, etc.,) to obtain theconnectivity and commission the lines within 8 weeks from the date of the Work Order.In short, the entire project shall be implemented within 8 weeks from the date of theWork Order. Time is essence of the contract.

Product Description is mentioned at Annexure-III . The vendor has to submit theManufacturer Authorisation Form (MAF) as per Annexure - XV for this tender and also

submit the product compliance as per Annexure - III and letter of compliance /deviation as per Annexure - IV. Acceptance of the deviation is Banks discretion.

The Bank reserves the right to shift the equipment to a suitable location depending uponthe need. The vendor will arrange to shift the equipment and install and commission thesame at his own cost.


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Vendor should undertake to provide maintenance support to equipment and arrange forspare parts for a minimum period of 5 years. Comprehensive Annual maintenancecontract has to be entered into with the bank for this purpose.

Vendor has to guarantee minimum uptime and should be ready to execute service levelagreement for the same. The vendor has to provide proper evidence to support the claim

of capability to provide service at various locations. Vendor will also arrange to train atleast two persons of the bank at each location in the

operations of the equipments at its own cost.

The vendor should ensure that video conferencing equipment to be supplied will becompatible with the multi conferencing unit installed at Head office.

Designing and implementation Plan: Vendor is required to develop a detailed plan fordesigning and implementation of the Video Conferencing project which should includethe full scope of the project as mentioned above. On acceptance of such plan by the Bank,the vendor is required to carry out the implementation including supply, installation,testing, commissioning of equipment, etc.

Vendor should provide adequate security features (as mentioned under TechnicalRequirements in Annexure III) to the full satisfaction of NHB.

2. Definitions Used

As used in the context of Video Conferencing Service, the following words shall have themeanings defined following. Solely as used in the context of Video Conferencing Service, thewords defined below in this Clause shall supersede any conflicting definition set forthelsewhere in the Agreement.

Month, means a calendar month.

Normal Business Hours, or NBH means NHB normal business hours, which are generallyfrom 9:00 A.M. to 9:00 P.M., unless otherwise specified in the Agreement.

Site Availability, means the virtual communication link availability, expressed as apercentage, between a Location and a PE Router to which the CPE Router is connected,including Access Circuit and the part of service provider Network that provides connectivityfor the Location.

Scheduled Maintenance, means maintenance scheduled by service provider to occur duringlow Network traffic basically after office hours to implement generic changes to, or genericversion updates of, the Network.

SLA, means this service level agreement for the MPLS IP-VPN Service.


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Service Delivery [Implementation]:Maximum Three Months from the date of order.

Helpdesk facility:toll free number, mail, portal

Monitoring:Proactive

Reporting :All reports to monitor the SLA parameters site wise to be provided on monthlybasis.

On-line Portal :Online portal for viewing bandwidth utilization, uptime/downtime and allother SLA parameters

3. ISDN

Bidder has to arrange for the ISDN-PRI line from a service provider. Follow-up for

commissioning and troubleshooting has to be carried out by the bideer. Bank will placethe order with the respective service provider for the same. The commissioning charges(provisioning and NT box charges) and the monthly rental will be paid by the Bank.

The Bidder to provide all the necessary forms from the service provider to NHB officeand assist them in filling up the form. NHB office would fill the form and submit thesame to the vendor along with requisite fee. The vendor has to submit the same to theISDN service provider.

The ISDN line to be procured with NT box.

The Bidder to follow up with service provider for faster installation of the link andtesting. Finally the vendor to configure for ISDN dialing.

Vendor has to provide the maintenance service and has to follow up with the respectiveISDN service provider in case of break down, excess bill etc.

4. Shifting of existing ISDN lines

In the event of shifting of premises at any location/office, the Bidder would be advised

to carry out shifting of ISDN lines from existing premises to new premises. The vendor

has to coordinate with service provider for shifting of the same. Bank will bear thecharge for the same.


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5. Annexing of new location

Whenever Bank opens a new office order will be placed with the selected bidder at the

contracted rate for the respective equipment/s. The vendor may carry out site-survey

and has to implement and commission the location within 4 weeks from the date of

order. In the event of non-commissioning of the service, penalty at the rate of 1% of the

order value will be charged for every week delay subject to a maximum of 10% of the

order value.

6. Transition Support

During the acceptance test to be conducted by the Bank, the Bidder to provide expert

personnel at the site for providing transition support to complete the acceptance testing.

7. Closing down of Office

In the event of closing down of any office, Bank will intimate the vendor in advance. The

recurring charges till the end of the running year will be paid by the Bank. The

contracted unit cost will be reduced before issuing the purchase order for the next year.

8. Posting of full time Engineer on-site (Post implementation onsite support)

The Bidder to post one full time engineer for a period of one month from the date of

commission of service to resolve problems and ensure stability. Since after bidder has to

provide onsite support as and when need arises.

9. Maintenance Services

The Bank IT team will be single point of contact with the Bidder for all service relatedissues. The Bidder to provide details of one contact person for each location,with whom

the Bank can followup in case of emergencies.

10.Site Preparation and Installation

The Bidder to perform site inspection to verify the appropriateness of the sites before

installation / commissioning of the service.

11.Audit Observations and Compliance

Bank is subjected to various audits [internal / statutory / RBI etc.]. In the event of anyobservation by the audit regarding security, access control etc., the same will be

intimated to the Bidder. The Bidder to assist the Bank for compliance of the same.

12.Review meetings

NHB will review and discuss the performance fortnightly for the first three months after

acceptance. Thereafter review meetings would be held monthly during first week of


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every month. The Bidder to submit Minutes of Meeting after the meeting.

13.Training

The Bidder to provide complete training to the IT team of the Bank [two persons].

H.Bid Evaluation Methodology

1. Introduction

The objective of evaluation methodology is to facilitate the selection of the technically superiorsolution at optimal cost.

To meet NHBs requirements, as spelt out in the RFP, the selected Bidder must have the

requisite experience in providing services in the field of Information and CommunicationTechnology, the technical know-how, and the financial wherewithal that would be required tosuccessfully set-up the required infrastructure and provide the services sought by NHB, for theentire period of the contract. The evaluation process of the bids proposed to be adopted byNHB is indicated below. The purpose of it is only to provide the Bidder an idea of theevaluation process that NHB may adopt. NHB reserves the right to modify the evaluationprocess at any time during the Tender process (before submission of technical and commercialresponses by the prospective bidder), without assigning any reason, whatsoever, and withoutany requirement of intimating the Bidders of any such change. Any time during the process ofevaluation NHB may seek specific clarifications from any or all the Bidder .

It may please be noted that NHB reserves the right to reject any proposal in case same isfound incomplete or not submitted in the specified format given in this RFP document .

The details of Minimum Eligibility Criteria, provided by the vendor in its response to thisRFP, will be evaluated first, based on the criteria described in section h.2. The technical andcommercial responses to this RFP will be considered further only for those vendors who meetthe Minimum Eligibility Criteria. Vendors must provide their responses in the format given inAnnexure -V.

The technical and commercial response evaluation will be based on the criteria described in

following section onwards.

2. Minimum Eligibility Criteria

Proposals not complying with the minimum eligibility criteria are liable to be rejected and willnot be considered for evaluation of technical bid. The proposal should adhere to the followingminimum eligibility criteria.


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The OEM for Video conference equipment should have direct office in India withsales/support representatives representing the OEM.

Vendor should be in this business of setting up Video Conferencing facility for aminimum period of 3 years.

The vendor should have implemented minimum 3 Video Conferencing projects,

sourced from the same Original Equipment Manufacturer (OEM) whose END

points are proposed for NHB by the vendor in Govt. Sector /

PSU/Banks/FIs/LC in India (LC stands for Large Corporate Corporate having

atleast 25 offices across the country)Vendors should have implemented external MCU based Video Conferencing in at least

one projects, sourced from the same OEM whose MCU is proposed for NHB by thevendor. However, Vendors may quote for MCU from a different OEM provideddocumentary evidence is submitted by them for having provided and implementedsuch equipments at a minimum of three different clients. However, NHB reserves its

right to verify the smooth functioning of such equipments.

The Average turnover of the company should be minimum of Rs.50.00 crore of the lastthree financial years.

As Banks MCU is to be installed at Delhi, the vendor should have proper supportcenter located in Delhi.

OEM Authorization letter for quoting and support for warranty period and AMC.

Vendor should submit documentary evidence in respect of all above mentioned criteriawhile submitting the proposal. Proposal of vendor who do not fulfill the above criteria or

who fail to submit documentary evidence thereon would be rejected.

Note : Along with the above the bidder has to provide the Manufacture Authorisation Form

(MAF) as per Annexure XV from the OEM for this tender and also has to submit the

product compliance as per Annexure III along with Compliance and Deviation Statement

as per Annexure - IV , failing which the bids may not be taken for further evaluation.

Note2: Bidders fulfilling all Minimum Eligibility Criteria will only be considered for further

technical evaluation. Otherwise the bids will be rejected.

3. Evaluation of Technical Bids

Minimum Eligibility Criteria bids received from the Bidder will be opened on the last day ofthe submission of bids (after stipulated time of submission) in the presence of representatives ofthe bidders who choose to be present as per the schedule stipulated by NHB. A detailedanalysis will be subsequently carried out by NHB. Based on responses to Minimum Eligibility


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Criteria, Bidder will be short listed for technical evaluation further. Proposals, which are notmeeting the Minimum Eligibility Criteria as mentioned in section h.2 above, will not beconsidered further for technical evaluation.

The technical bid will be analyzed and evaluated, based on which the Relative Technical Score

(RTS) shall be assigned to each bid . Technical Bids receiving a RTS greater than or equal to ascore of 80 (cut-off marks) will be eligible for consideration in the subsequent round. TheParameters of the Technical evaluation are broadly as follows :

4. Mark Distributions

Maximum Points 100

Criteria Points (Max Marks)

The bidder should have implemented minimum 3 Video

Conferencing projects, sourced from the same Original

Equipment Manufacturer (OEM) whose END points are

proposed for NHB by the vendor (Only last 3 years

contracts will be considered for points award)

(LC stands for Large Corporate Corporate having atleast 25

offices across the country)

Max Marks 15

For 5 or more in Govt. Sector / PSU/Banks/FIs/LC in

India For 3 or More Govt. Sector / PSU/Banks/FIs/LC in

India

15

10

Satisfactory Services Certificate by atleast three Clientswhere VC end equipments installed and maintened by thebidder

(Should be current and valid) (Specific to Video

Conferencing Solution)

Max Marks 15

Satisfactory Services Certificate by 5 Clients

Satisfactory Services Certificate by 3 Clients

15

10Track of being in the Business for atleast 3 years (providingvideo conferencing solution)

Max Marks 10

Being in the Business for more than 4 years

Being in the Business for 3 to 4 years

10

05


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Presence at all the locations sited in the Annexure XIII Max Marks 10

All

Atleast 3

10

05

ISO Certification (ISO 17799,ISO 27001, ISO 20001, BS15000, TL9000) Any one ofthe above

Max Marks 10

a) If Yesb) If No

10

00

Technical & Qualified Manpower (Minimum Qualification:Degree/Diploma in engineering or its equivalent withminimum of 3 years work experience in Network equipment

, Video Conferencing equipment and implementation etc. )

Max Marks 10

100 & above Qualified & Experienced

Engineers

76-100 Qualified & Experienced Engineers

50-75 Qualified & Experienced Engineers

10

07

05

Average Turnover for Last 3 years Max Marks 10

> 100

75+ to 100

50 to 75

10

07

05

Presentation on Proposed Solution Architecture andBackbone / NOC Infrastructure

Max Marks 20

Bidders have to provide copies of supporting documents against each criteria mentioned above,

without which bid may be rejected.

The minimum qualification score for the Technical Bid would be 80.

5. Financial Bid

Only firms successfully qualifying the requisite criteria of the Technical Bid process wouldbe considered eligible for the Financial Bid Round.


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6. Final Processing

Proposals would be ranked according to their commercial

The firm who has quoted the lowest in the commercial will be invited for negotiations.

The Bank reserves the right to revise the evaluation criteria, methodology, distributionpoints and weightages; if it finds it necessary to do so.

I. Commercial Terms and Conditions

Bidders are requested to note following commercial terms and conditions for this project.

1. Cost of RFP

Price of the bid has been fixed at Rs.5,000/-. Bidder has to necessarily deposit Rs. 5,000/-

(Rs. Five thousand only) in the envelope of Technical Proposal, in the form of DemandDraft / Bankers Cheque in favour of National Housing Bank payable in New Delhi.

Any bid received without this shall be considered unresponsive and rejected.

2. Currency

The Bidder is requested to quote in Indian Rupees (INR). Bids in currencies other than

INR may not be considered.

3. Price

The Price quoted by the Bidder should include all costs.

The price should be valid for all the years.

The price should be inclusive of all taxes, duties, levies charges, transportation,insurance, octroi etc. However, applicable Service Tax will be paid on actuals.

The price quoted by the Bidder shall be fixed during the Bidders performance of thecontract ie., for a period of five years and extended if required by NHB and shall not besubjected to variation on any account, including changes in taxes, duties, levies etc.

Bid submitted with adjustable price quotation will be treated as non-responsive and willbe rejected.

Based on the contracted rates, NHB will place order annually after performance reviewof the previous year.


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For any addition of location / enhancement in bandwidth, order will be placed at thecontracted rate as mentioned in the Commercial Proposal.

4. Acceptance

The acceptance test will be carried out as per Acceptance Test Plan [ATP], which will is

issued. The network will be accepted only after acceptance testing is completed as perthe agreed plan and is duly signed/certified by the Bank and the service provider.

5. Payment Terms

1. 20% of the total cost in advance against the Bank guarantee which will be valid till delivery,installation and commissioning of the equipments

2. 70% of the total cost against supply, installation and commissioning of video conferencingequipment on prorate basis or after 30 days of delivery, whichever is earlier, in case theinstallation is delayed due to Bank.

3. 10% after expiry of warranty period or against equivalent performance bank guarantee.

4. The ISDN line acquiring charges (if any) shall be paid on completion of installation andcommissioning of the lines against installation and commissioning certificate signed bythe Banks official certifying successful completion of installation and commissioning.

5. The AMC charges shall be paid by NHB on quarterly basis at the end of each quarter.

In case of delayed delivery or incorrect delivery, then date of receipt of the correct and finalcomponent shall be treated as delivery date for penalty and other calculation.

6. Payment in case of Termination of contract

In case the contract is terminated payment towards services will be made on pro rata basis,

for the period services have been delivered, after deducting applicable penalty and

TDS/other taxes.

7. Delivery and installation

Bank will not arrange for installation neither will provide any manpower for the same. The

items must be delivered at the respective locations at bidders own cost and Bank will not

make any payment towards the same. The road permit, way bill etc. wherever necessary

has to be arranged by the bidder only and Bank will not provide any support for the same

neither will make any payment towards the same.

8. Insurance

The equipment supplied under the contract shall be fully insured by the bidder against loss


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or damage incidental to manufacture or acquisition, transportation, storage, delivery and

installation. Bank will not be responsible for any loss to bidder on account of non-

insurance to any equipment or services.

J. General Terms and Conditions

The Bidder is expected to peruse all instructions, forms, terms and specifications in thisRFP and its Annexures. Failure to furnish all information required in the RFPDocuments, in the formats prescribed or submission of a proposal not substantiallyresponsive or submission of unnecessary additional information as part of response tothis RFP Document may result in rejection of the proposal.

At any time prior to the deadline for submission of Bids NHB may, for any reason,whether at his own initiative or in response to a clarification requested by prospective

Bidders , modify the RFP by amendment, which will be placed on the banks website forinformation of all prospective Bidders.

All such amendment shall become part of the RFP and same will be notified on bankswebsite. The Bidders are required to have a watch on banks website for any suchamendment.

Bidder must take into consideration each and every line of this RFP document whilepreparing technical and commercial proposal for the project. Bidder is requested to getany issue clarified by NHB before submitting the responses. The bids submitted shouldbe complete in all respect meeting all deliverables under the project. It will be soleresponsibility of the selected service provider to deliver each and everything as per thescope of the project during the contracted period. NHB will not be responsible in case ofany requirement is underestimated or any requirement is not interpreted in rightdirection.

NHB reserves the right to extend the dates for submission of responses to this documentwith intimation on the banks website.

NHB reserves the right to change the requirement specifications and ask for the revisedbids or the tendering process without assigning any reasons.

NHB shall be under no obligation to accept the lowest or any other offer received inresponse to this tender notice and shall be entitled to reject any or all offers includingthose received late or incomplete offers, without assigning any reason whatsoever. NHBreserves the right to make any changes in the terms and conditions of purchase. NHBwill not be obliged to meet and have discussions with any bidder, and or to listen to anyrepresentations. NHB reserves the right to accept or reject, fully or partially, any or all


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offers without assigning any reason. The decision of NHB in this regard is final and nofurther correspondence in this regard will be entertained.

If any issue is observed with level of performance during the contract period, bidder willbe responsible to resize/upgrade the h/w and s/w at free of cost.

Although service window has been defined as 9am to 9pm, service provider mustprovide services on beyond the above time in case of urgent requirement of the bankwithout any extra cost.

Service Level Requirement and Penalty in not achieving the same have been described inthe Service Level Requirement chapter.

Notwithstanding anything to the contrary contained in the contract, NHB shall be atliberty to invoke the Performance Bank Guarantee in addition to other remedies

available to it under the contract or otherwise if the selected Bidder fails to fulfill any ofthe terms of contract / order or commits breach of any terms and conditions of thecontract.

On faithful execution of contract in all respects, the Performance Guarantee of the Biddershall be released by NHB.

These responses would be deemed to be legal documents and will form part of the finalcontract. Bidders are requested to attach a letter from an authorized signatory attestingtheir competence and the veracity of information provided in the responses. Unsignedresponses would be treated as incomplete and could be rejected. Format of letter is givenin.

Bidder must deploy manpower having requisite qualification, experience, skill-set etc.for the project.

NHB reserves the right to call for any additional information and also reserves the rightto reject the proposal of any Bidder if in the opinion of NHB, the information furnishedis incomplete or the Bidder does not qualify for the contract.

The scope of the proposal shall be on the basis of single point responsibility, completely

covering the products and services specified under this RFP, on end-to-end solutionbasis.

The Commercial and Technical bids will have to be signed on all pages of the bid by theauthorised signatory. Unsigned bids would be treated as incomplete and would berejected.


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By submitting a proposal, the Bidder agrees to promptly contract with NHB for anywork awarded to the Bidder . Failure on the part of the awarded Bidder to execute avalid contract with NHB, will relieve NHB of any obligation to the Bidder, and adifferent Bidder may be selected.

Any additional or different terms and conditions proposed by the Bidder would berejected unless expressly assented to in writing by NHB.

Time and quality of the service are the essence of this agreement. Failure to do so will beconsidered as breach of the terms and conditions of the contract.

The selected bidder will sign Service Level Agreement (SLA) and Non-DisclosureAgreement (NDA)with NHB.

1. Termination & Penalty Clause

NHB reserves its right to terminate the contract partially or fully in the event of one ormore of the following situations:

Bidder fails to install and commission the ISDN link at New Delhi within the stipulatedtime as per contract or within any extension thereof granted by the Bank

Shortfall in achieving the Service Level requirement successively in two quarters or anythree quarters in a financial year.

Bidder fails to perform any other obligation(s) under the contract..

Any threat is perceived or observed on the security of banks data / property out of anyaction by the staff deployed for monitoring / configuration etc., by service provider.

However either party, in the case of termination, will give 3 months notice to the otherparty.

The Bank may, at any time terminate the contract by giving written notice to the Serviceprovide if the service provider becomes bankrupt or otherwise insolvent. In this event,termination will be without compensation to the Service Provider, provided that such

termination will not prejudice or affect any right of action or remedy which has accruedor will accrue thereafter to the Bank.

Penalty Clause

The Bank shall have the right to impose penalty on vendor as under:


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o In case of late delivery of equipment by the vendor, 1% of the value ofundelivered portion of the purchase order after sixth week, subject tomaximum of 10% of the undelivered portion of the equipment.

o In case of any problem in the equipment, it should be rectified inmaximum 2 working days otherwise replacement should be given to the

Bank immediately. Failure to do so will attract penalty of 1% of the cost ofthe equipment subject to maximum of 25% which will be deducted fromAMC charges. For first year the penalty will be @ 1% of the cost of theequipment subject to maximum of 25% and PBG may be invoked.

Exclusions

Down time due to following situations will not be considered for the purpose of penalty

calculation

Schedule maintenance by the service provider with prior intimation

Force majeure events

2. Service Delivery [Implementation]

In the event of non provisioning of service at any location/office even after extension of

delivery date:

Penalty at 1 % of the annual cost will be charged for every weeks delay subject to maximum of10%.

3. ACCEPTANCE OF ORDER

The vendor shall give acceptance within 3 days from the date of order. However, Bank has a

right to cancel the order, if the same is not accepted within the stipulated period from the date

of the order.

4. DELIVERY PERIODVendor shall deliver all the equipments at the intended site within 6 weeks from the date of the

Work Order (PO). In short, the entire project shall be implemented within 3 Months from thedate of the Work Order. Time is essence of the contract.

5. TAXES

The Quoted price should be inclusive of all Taxes and all charges like installation , labor , octroi

etc.

6. GOVERNING LAWS AND DISPUTES


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All disputes or differences whatsoever arising between the parties out of or in relation to the

construction, meaning and operation or effect of these Tender Documents or breach thereof

shall be settled amicably. If, however, the parties are not able to solve them amicably, the same

shall be settled by arbitration in accordance with the applicable Indian Laws, and the award

made in pursuance thereof shall be binding on the parties. The Arbitrator/Arbitrators shallgive a reasoned award. Any appeal will be subject to the exclusive jurisdiction of courts at

Delhi. The vendor shall continue work under the Contract during the arbitration proceedings

unless otherwise directed in writing by the Bank or unless the matter is such that the work

cannot possibly be continued until the decision of the arbitrator or the umpire,