NYDIA GONZALEZ(773)510-6939

nydiag62@gmail.com

PROFESSIONAL OBJECTIVE

I have always challenged myself professionally and have proven I can excel in any capacity due to my diligence and love of learning. I am a dependable employee who works well under pressure. In previous positions I have utilized my ability to multi-task and my extensive customer service experience has given me the ability to interact well with people of all organizational levels. I have advanced clerical knowledge and possess good communication and organizational skills.

WORK HISTORY

01/2015 to 04/2016 Liberty Tax Services - Tax Preparer

Yearly, seasonal position in which I have established a trustworthy reputation with owners and customers through ethical and client-centered customer service and my highly thorough tax preparation practices.

05/2012 to 02/2016 iCare Services - Human Resources Director

Began in Social Service department and promoted to Human Resources due to my diligence and exceptional organizational and problem solving skills which I utilized in both positions. I got the opportunity to utilize my accounting skills in my payroll functions as HR Director. I dealt with highly confidential and sensitive material in both positions and was able to implement changes that had positive effects on residents as well as employees.

Background Checks on potential hires Recruit for new hires and hold weekly new hire orientation sessions Employment Verifications and Reference Checks Employee Benefits Coordinator Obtain and submit new hires' WOTC forms to state in a timely manner Processing of Workmen's Compensation claims Assist Personnel planners with processing of unemployment claims

02/2012 to 05/2012 Circle K /SHELL - Clerk Cashier 10/2002 to 02/2006–

Part-time position to supplement my income. I enjoyed the one on one customer interaction which is why I continued to remain an employee for so many years and my manager knew she could always rely on me as I was often called in.

03/2006 to 02/2012 Married; relocated to Puerto Rico and became a stay at home wife and mother

11/2005 to 03/2006 Peoplelink Staffing Solutions - Staffing Specialist

Screened and interviewed applicants for potential job placement Conducted drug screenings, background checks, social security card verification, etc. on applicants qualified for

job placement as per company policy

Conducted safety/job orientation classes throughout the week (required for all applicants prior to job placement)

02/2005 to 08/2005 Patria Partners, LLC – Assistant Comptroller

Posting of daily receivables (rents/down payments) Payment of mortgages and utilities on rental properties Bank Reconciliation and daily deposits Provided customer service to renters and potential buyers of properties

08/2003 to 02/2005 Gilkey Windows of IL – Sales Assistant

Scheduling/confirmation of appointments Completed job references for six salesmen Issuance of various products’ warranties to customers

11/1996 to 04/2004 H & R Block Tax Services - Tax Advisor / Office Manager

Began as a receptionist and with the encouragement of my supervisor went on to tax preparation. A couple years into tax preparation, the District Manager offered me the opportunity to manage a new office and the following year, I managed a high volume office. As office manager I was responsible for daily cash reconciliation and deposits; resolving customer complaints and the training, scheduling, evaluations and payroll for 20-25 employees

EDUCATION 1993 Northeastern IL University - Accounting / Business Administration 1980 William H. Wells High School - High School Diploma

CERTIFICATIONS Enrolled Tax Agent Management/HR training Sub Part S Psychiatric Rehabilitation

ADDITIONAL I was presented an award from the Chicago Department of Human Services for my fund-raising efforts and achievements, while simultaneously serving as Secretary of the Chicago Commons Policy Committee for Title XX Head Start Program and Vice-President of the Parent Council for the Taylor House Head Start

REFERENCES AVAILABLE UPON REQUEST