9th Annual World Retail Congress

Retail transformation today, tomorrow and in the future

Day 1 Tuesday 8th September 2015 The Retail Challenges Before Us

10:30 Registration for Breakfast Briefings

11:00-11:45

Morning Briefings Store designs that are changing retail Change is a given in retail. But how many retailers are actually doing it and what is the nature of that change? John Ryan, Internationally renowned retail design journalist, provides an image led summary of the current themes in retail change in-store and why they matter. John Ryan, International Retail Design Journalist

To enquire about running a morning briefing please contact Daniel.burridge@i2ieventsgroup.com

12:00 Registration Opens

12:30 INTRODUCTORY NETWORKING LUNCH

PLENARY

13:50 Introduction from the Chair Naga Munchetty, International Broadcaster and Journalist

13:55 Welcome address Ian McGarrigle, Chairman, World Retail Congress

14.00

Introduction: The retail world we’re in today The opening keynote gives a thought-provoking address on the retail industry as it stands today and the challenges and issues that lie ahead Oscar Farinetti, Founder, Eataly

14:30

Around the retail world: Markets in focus An unrivalled, all-encompassing view of the economic and demographic fluctuations being seen in different markets around the world and their impact on the retail industry Dr Ira Kalish, Chief Global Economist, Deloitte

15:00

The state of play: The retail perspective International retailers from key markets discuss the challenges leaders face around the world Moderating: Sir Ian Cheshire, Former CEO and Chairman, Kingfisher Group Panel includes: Kip Tindell, Co-Founder, Chairman & CEO, The Container Store and Chairman, National Retail Federation Jerry Black, Chief Digital Officer, AEON Group Wendy Wang, Vice President, Wangfujing Department Store Claudio Del Vecchio, Chairman, Brooks Brothers Francesco Sama, General Manager, OVS Spa

15.45 AFTERNOON NETWORKING BREAK

16.30 Retailers obligation to the World – The new sustainability agenda Thomas Tochtermann, Special Advisor, World Economic Forum Olaf Schmidt, Global Sector Lead of Retail, Real Estate & Hotel Investments, IFC (World Bank Group)

17:00

Forever Disruptive: 20 years of eBay and how it continues to be a disruptor

Dr Stephan Zoll, Vice President, eBay Germany

17:20 World Retail Congress Research Study: The retail business model of the future Presenting the findings from the World Retail Congress’s inaugural future of retail global industry study based on 90,000 consumer interviews in 15 countries and produced by the expert retail teams at Planet Retail and Oxford University’s Säid Business School Presenters: Nick Everitt, Global Insight and Strategy Director, Planet Retail Dr Jonathan Reynolds, Academic Director, Oxford Institute of Retail Management, Säid Business School

17:50 Champagne and drinks reception on the Cavalieri Hotel Terrace

Day 2 Wednesday 9th September 2015

Retail Transformation 07:45 Registration for Breakfast Briefings

07.45-8.30

Breakfast Briefing Inspiring retail with sustainable print solutions Lars Lundin, Senior Vice President, Stora Enso Paper Karl-Henrik Sundström, CEO, Stora Enso

07.45-8.30

Breakfast Briefing Where next after Omnichannel?

S. Nick D’Alessio, Global Solutions - Retail, ZEBRA TECHNOLOGIES CORPORATION

PLENARY

08:50 Welcome from the Chair Naga Munchetty, International Boadcaster and Journalist

09:00

Transforming a global brand How the LEVI’s brand stays relevant for the digital age James Curleigh, Executive Vice President and President, The LEVI’s Brand

09:20 The transformation of retail Retail is undergoing a period of unprecedented change, as it transforms to an omni-channel business that serves the needs of the modern shopper. The pace and scale of change is creating winners and flushing out many losers. As Andy Clark stated “If there’s been one constant throughout my career, it is change. Nothing stays the same and to succeed, you have to keep pace with it.” This session will share insight from a survey of over 400 Global CEOs, which reveals their thoughts, challenges and opportunities, in taking the Omni Channel journey, followed by in-depth discussion with the following retail leaders: Panel Leader: Lee Gill, Group Vice President, Global Retail Strategy, JDA Panellists include: Andy Clarke, CEO, Asda Walmart Robin Phillips, Omnichannel & Development Director, Boots UK Luis Reis, Chief Corporate Center Officer, Sonae Kulin Lalbhai, Executive Director, Arvind Retail Group

10.00 Brave new creatives: The re-shaping of retail Four visionary entrepreneurs individually present the initiatives, pilots, trials and experiments that they have undertaken to drive forward innovation in their business and craft the next generation of retail experience

Following the four presentations the presenters will join on stage for a panel discussion

Özgür Doğan, Chief Marketing Officer, hepsiburada.com Johannes Torpe, Creative Director, Bang & Olufsen Jodie Fox, Co-Founder and Chief Creative Officer, Shoes of Prey Francesca Romana Gianesin, Vice President Disney Consumer Products EMEA Head of Licensing Sales, Adult & Girls, The Walt Disney Company

10:45 MORNING NETWORKING BREAK AND REFRESHMENTS

11:30

Building a Mountain of Pebbles: Retail Transformation Through Data Driven Insights and Smart Business Experiments Retailers today need not only to bring products and services across various and new channels, but also increase profits and value to their customers. This session focuses on how leading retailers are rapidly conducting dozens of smart business experiments, de-risking innovation, and quickly understanding what works in the new omnichannel environment. Jim Manzi, Founder, APT, a MasterCard company

11:50

Building company culture for the brave new retail world The session will invite true retail leaders to share their insights into developing the optimal company culture to create and drive forward successful organisations Panel moderator: Chris Roebuck, Professor of Transformational Leadership, Cass Business School Panellists include Kip Tindell, Co-Founder, Chairman & CEO, The Container Store and Chairman, National Retail Federation Genevieve Kunst, MD, Shopstyle (Rakuten)

Julie Hamilton, Chief Commercial Officer, The Coca-Cola Company Ahmed Galal Ismail, Chief Executive Officer, Majid Al Futtaim Holding

12:30 – 13.45

CONGRESS LUNCH – NETWORKING HALL Lunch Briefing: Digital Readiness in the Age of Disruption Led By: Steve Laughlin, GBS Global Industry Leader Retail, IBM Join IBM and a top European retailer to discuss transformation strategies and tactics in the age of digital disruption. Learn how to unite the best of digital and physical worlds to provide a single, seamless, personalized – and highly relevant – shopping experience across every conceivable channel. Hear how you can harness the power of insight, develop a new storefront and fulfill on demand to drive digital engagement and profitable growth.

12:30 – 13.45

Lunch Briefing Session: UK Trade & Investment : The importance of internationalisation for UK retailers Speakers: • Denise Harris-Williams, Deputy Director, Consumer & Retail Directorate, UK Trade and Investment • Edward Donald, Omni Channel/e-Commerce Retail Specialist, UK Trade & Investment • Laurence Guy, CEO, Pentagon • Al Gerrie, CEO, ZigZag • Martijn Bertisen, Industry Director – Retail, Google • Martin Newman, CEO, Practicology • John Scott, Director of International Business Development, Debenhams

• Pete Doyle, Founder & Managing Director, Social Retail

14:00-14.55 BUSINESS STREAMS

Leadership Programme (By invitation only)

STREAM A PLENARY ROOM Future Retail Strategies

STREAM B International Retail

STREAM C Customer Centric Retailing

STREAM D Sustainable Business Models

CEO Leadership Workshop World Retail Congress has commissioned Oxford University’s Säid Business School to build a short programme of leadership workshops for Retail CEOs Dr Jonathan Reynolds, Academic Director, Oxford Institute of Retail Management, Säid Business School Dr Alan Treadgold, Global retail advisor and Advisory Board member, Oxford Institute of Retail Management

Learning from the retail disruptors’ new business models A highly interactive session with three ground-breaking retailers, discussing how they are leading and growing their businesses. How do they differentiate themselves from traditional retail models? Moderated by Andrea Weiss, Andrea Weiss Founder of The O Alliance, former Chairman of Grupo Cortefiel Sarah LaFleur, Founder & CEO, MM. LaFleur Claire Chambers, Founder & CEO, Journelle Caroline Gogolak, President, Carbon 38

International expansion: Answering what, when, and how? An interactive discussion that debates and discusses how to achieve sustainable international growth Moderated by Alex Cara, SVP – Group Retail, Pandora Tobias Wasmuht, MD, SPAR China, International Retail Director, SPAR International Susan Samuel, Partner, Eversheds LLP Franco Manna, President, Group Sebeto – Rossopomodoro Brendan Dorrian, Head of Business Development, Fawaz Alhokair

The connected store – challenge or opportunity? How are progressive retailers turning their attention to equipping their stores and their store associates with technology for the next phase of interconnected shopping and creating a truly customer centric experience? Moderated by Terry Duddy, Former CEO, Home Retail Group Henri Seroux, Senior Vice President, Manhattan Associates Mario Maiocchi, CEO, Mondadori Retail Amaury Demode, Group Omnichannel Director, Lacoste

‘Facing the truth: ecommerce destroys retail value.’ What can retailers do to build sustainable margins in an omnichannel age? An interactive debate on this vital topic Moderated by: Marc de Speville, CEO, Strategic Food Retail Jean Jacques van Oosten, CDO, Rewe Group Jianbo Li, President, Yonghui Oliver Vernon-Harcourt, Lead Omnichannel Director, Deloitte UK

15:00-15.55 BUSINESS STREAMS

The Omniconsumer is always right Technology is changing the way we live our lives forever including offering new and different ways to shop. Today’s Omniconsumer is also adapting fast and retailers now have to understand them even more in order to stay at the leading

Round Table Think Tanks – International expansion Worldwide retail associations and retail experts join to explore key challenges and opportunities of international expansion. Topics will discuss localisation, the global value chain, the most interesting markets for growth and share best practice

What can we do to recapture our customers’ loyalty? A panel discussion that explores the new ideas and programmes that retailers are developing to build customer loyalty

Martin Newman, CEO, Practicology, and NED, White Stuff, Conviviality plc

How do we kick the discounting habit? An enlightening discussion examining how retailers can break away from promotional fatigue to create a more sustainable growth strategy Moderated by: George Lawrie, Vice President and Principal Analyst, Forrester Research

edge of the shopping experience.

Moderated by:

Mathieu Loury, Senior Vice President, Global Merchant Solutions, MasterCard Advisors Speakers include: John Edgar, CFO, Harrods Eugene Roman, CTO, Canadian Tire Corporation Miriam Lahage, Chief Merchant, navabi

advice on how to navigate international growth. Round Tables hosts will lead the discussions on each of the 8 tables. For the discussion topics please go to the World Retail Congress website. Main Moderator: Carl Miller, Managing Director, Global Retail Insights Network Round table Hosts: Kelly Stickel, CEO, Remodista Think Tank Glen Richardson, CMO, Fruugo Matthew Cannon, Board Member, GRIN Samantha Kent, Director International Commerce, Thrillist Media Group Lucy Wu Ruiling, Vice President, China Chain Store and Franchise Association (CCFA) Nan Russell, Head of the Global Centre of Excellence, InMoment

David Johnston, Group COO, Aimia Jerry Black, CDO, Aeon Group Dimitrios Tsivrikos, Consumer Psychologist

Marco Messini, Chief Distribution and Sales Officer, United Colors of Benetton Jeff Moore, Chief Science Officer, Revionics Mauro Muraro, Head of Customer Relationship Marketing, Market Research and Price Strategy, METRO Cash and Carry Cédric Ducrocq, CEO, Dia-Mart Group Richard Millar, Business Development Director, Argos

16:00-16.30 AFTERNOON NETWORKING BREAK

PLENARY ERNOON

16.30 The Future of Retail In recent years, METRO GROUP has changed at least as much as the retail environment it is operating in. The once procurement-driven company has turned into a strongly customer-focused company – even if it still has some way to go, the progress and successes of the transformation process are becoming increasingly apparent. Adding the central role of innovation to this transformation process, METRO GROUP is about to navigate into the future of retail. Olaf Koch, CEO, METRO GROUP

16:50

What Is The Future For Luxury Brands? Leading luxury retailers and experts will offer their thoughts on the state of play in the luxury retail market and their perceptions on what the luxury consumer of today is expecting of luxury brands Opening remarks and panel facilitator: Raffaello Napoleone, CEO, Pitti Immagine and Interim President, Yoox Group Jean Christophe Babin, CEO, Bulgari Carlo Capasa, CEO, Costume National, President, The Camera Nazionale Della Moda Italiana Laurence-Anne Parent, Senior Partner and Managing Director - Worldwide Retail & Luxury Sector Leader, Advancy

Transforming China

17:30

Transforming a retail leader in China to compete with the online giants Du Juan, Chair, Gome

17.40

How the Chinese consumer is changing retail China's consumers have embraced modern retail, international brands and now increasingly, m-commerce. Jingming Li, who heads Alibaba's Ant Financial in the US, gives a keynote presentation on the changing Chinese consumer and what it means for retailers. Jingming Li, General Manager, Ant Financial US, part of Alibaba Group

18.00 End of Day Two

19.00 Exclusive networking reception for the International Women in Retail Group Hosted at the Bulgari flagship store in Rome (By Invitation Only)

Day 3 Thursday, 10th September 2015

The Future of Retail 07:45 Registration for Breakfast Briefings

07.45-8.30

Breakfast Briefing

From Relevance Commerce to Relevant Output: The Drivers of Consumer Engagement Sanjeev Sularia, CEO and Co-founder, IntelligenceNODE

07.45-8.30

Breakfast Briefing Google Briefing By invitation only

07.45-8.30

Breakfast Briefing E-Exporting Breakfast Briefing: UK Trade & Investment : A digital perspective of the Central & Eastern Europe landscape and its growing importance as a Pan-European growth strategy Speakers: Denise Harris-Williams, Deputy Director, Consumer & Retail Directorate, UK Trade and Investment Edward Donald, Omni Channel/e-Commerce Retail Specialist, UK Trade & Investment Bozena Nawara-Borek, Key Account Manager Corporate Partnership, Allegro

07.45-8.30

Breakfast Briefing

The Future of Malls - Not just a place to shop!

Shopping centers as we know them today are no longer simply a place to shop, they are being reinvented to become entertainment destinations, a place for leisure and to spend quality time with family and friends. Malls are becoming self-contained communities, which offer both retail and entertainment including services that heighten the customer’s experience. Mall of Qatar will discuss this new breed of shopping centers and how they have developed a unique entertainment and retail offering that will bring together a multi-cultural community in Qatar.

Shem Krey, Managing Director, Mall of Qatar

PLENARY

08.40 Welcome from the Chair Babita Sharma, International Broadcaster and Journalist

08:45

A digital native’s vision of the future An opening keynote from one of the world’s most outstanding digital natives giving his views on how he sees the creation of new, disruptive businesses. William Wolfram, Founder, DealDash and Country winner of the World Entrepreneur of the Year 2014 (Finland)

09.05 The next technology wave The Congress is delighted to welcome Jonathan Alferness, Google’s leading retail executive to present on the next technological developments that will impact on retail Jonathan Alferness, Global VP of Shopping Products, Google

09.30 How will the next phase of Internet development impact retail? A not-to-be-missed keynote address from one of the most important people who have helped to create our digital age Sir Tim Berners-Lee, Inventor of the World Wide Web, Chairman of the World Wide Foundation

10:00 Q&A with Sir Tim Berners-Lee Following on from his keynote address, Sir Tim will engage in conversation with some leading online retailers

before taking questions from the audience Panel led by Sir Tim Berners-Lee, Inventor of the World Wide Web, chairman of the World Wide Foundation Xavier Court, Co-Founder, Vente Privee Sacha Poignonnec, Co-Founder, Jumia and Co-CEO, Africa Internet Group

10:30 MORNING NETWORKING BREAK AND REFRESHMENTS

11.15-12.05 BUSINESS STREAMS and Leadership Programme

Leadership Programme (By invitation only)

STREAM A PLENARY ROOM

STREAM B Sustainable Business Models

STREAM C Vision 2020

STREAM D Future Retail Strategies

Private round table meeting with Sir Tim Berners-Lee Sir Tim Berners-Lee, Inventor of the World Wide Web, Chairman of the World Wide Foundation Introduced by: Marc Hafner, CEO, Revionics

Future Retail Challenge College teams from around the world present their ideas in response to the future retail challenge brief to a judging panel of senior retail executives and experts. Teams include: Fashion Institute of Technology, New York Fashion Retail Academy, London Hong Kong Polytechnic University Keio University

University of Ancona Judged by: Bernie Brookes, CEO, Edcon Group Gilbert Harrison, Chairman, Financo Touker Suleyman, Chair, Low Profile Group

The global search for retail innovations Revealing the highlights of a major global survey to find the very best examples of online, offline and cross-channel innovations followed by insights from two disruptive retailers presenting their concepts. Moderated by Fabrizio Valente, Founder, Kiki Lab – Ebeltoft Italy Matteo Alessi, Executive Vice President and International Sales and Development Director – Europe & USA, Alessi Fabio Pasquali, CEO, Dr. Fleming

Department Stores’ vision of the future Many department stores have surprised their critics by becoming true omnichannel retailers. But how do they ensure they remain relevant to tomorrow’s customers? Moderated by: Michael Poynor, Founder and Managing Director, Retail Expertise Alberto Baldan, CEO, La Rinascente Gonzalo Somoza, CEO, Falabella Department Stores Wendy Wang, Vice President, Wangfujing Department Store

Transforming food and fashion: The twin pillars of retail Transformation in food and fashion is accelerating rapidly driven by a major shift in consumer attitudes, the rise of digital channels, and, above all, the

pressure to create a business model focused on rapid innovation. It means we are seeing a unique moment in time where the two biggest sectors in retail, food and fashion (including the important luxury sector), undergo complete transformation. This special session will bring together industry experts and retailers to discuss the lessons from across these key sectors. Rune Jacobsen, Senior Partner and Managing Director – Global Retail Sector Leader, The Boston Consulting Group Marco Messini, Chief Distribution and Sales Officer, United Colors of Benetton Paul Charron, Chairman, Campbell’s Soup Company

12:10-13.00 Leadership Programme 12:10-13.00 BUSINESS STREAMS

Private round table discussion on transformation and retail leadership

The Innovation Hub Pitch Off

Can retailers recover consumer trust? Why CSR matters more

An outsider’s perspective: How do you put innovation at the

Can RFID Revolutionise Multiple Retail Sectors?

Chris Roebuck, Professor of Transformational Leadership, Cass Business School

Carefully curated by a specialist jury of retailers, hear elevator pitches from the world’s most impressive start-ups on the innovative solutions they are developing for retailers today. Judges: Daniel Bobroff, Investment Director, ASOS

Touker Suleyman, Chair, Low Profile Group

than ever A discussion on the preparedness of retailers to respond to the daily pressures of operating in a globalised world with activised consumers Michele Petruzziello, Associate Director – Fashion, Luxury and Lifestyle Industry, World Economic Forum Sunil Chainani, CEO, Fabindia Mathieu Delcourt, Head of Advertising, Intermarché James Bidwell, Owner and CEO, Springwise

heart of your business? Leaders from a range of industries provide thought provoking perspectives on how they are embracing and encouraging innovation in their businesses Moderated by Sean Pillot de Chenecey, founder, Brand Positive Anne Van Merkensteijn, Communications Director, Kiko Ilan Benhaim, Director of Strategy and Innovation, Vente Privee Hari Shetty, Vice President and Global Head of Retail, Wipro Technologies Oskar Hartmann, Founder and President, KupiVip Group

How the RFID revolution in apparel is paving the way to new retail categories. Kim Phillips, Head of Packaging, Marks and Spencer Francisco Melo, VP - Global RFID, Retail Branding and Information Solutions, Avery Dennison

13:00 – 14.30

CONGRESS LUNCH - Networking Hall

Hall of Fame Lunch (by invitation only) Recognising the lifetime achievements of the true legends of the retail world, those long-serving pioneers who have founded and led modern retailing’s greatest companies and brands Lunch Briefing led by Stora Enso Packaging Solutions Future of Online retail packaging – 2016 and beyond The increase of online retail opens up opportunities for retailers and brand owners to utilize packaging as a key vehicle for increasing sales, reducing costs and increase the shopper brand experience. This implies retailers and brand owners need to adopt their packaging strategy and designs for online shopping and home delivery. To exemplify the role of packaging design we will illustrate online retail packaging concepts for key retailer categories. Gilles Nieuwenhuyzen, EVP, Head of Packaging Solutions, Stora Enso Packaging Solutions

PLENARY ERNOON

14:30 Empowering A Global Brand To Lead And Succeed In The Next Generation Of Retail

How Coca-Cola is adapting company culture, mind-sets and processes to navigate disruption and

transformation in the retail landscape

Julie Hamilton, Chief Commercial Officer, The Coca-Cola Company

14:50 Retail Creativity A dynamic, captivating session exploring how retailers and brands are evolving to fit the entitled consumer's changing lifestyle. Kate Ancketill, CEO and Founder, GDR Creative Intelligence

15:15 Super cities: The future of retail in the growing urban metropolis Bringing together retail giants from some of today’s megacities, architects and academics we explore how the developing urban metropolis is set to change the face of retail tomorrow.

Session introduced by Paul Finch, Programme Director, World Architecture Festival

Massimiliano Fuksas, Founder, Studio Fuksas

Mohi-din Bin Hendi, Chairman, Binhendi Enterprises

15:45 AFTERNOON NETWORKING BREAK

16:15 Digital disruptors opening engaging physical stores—a new view on omnichannel Warby Parker, Birchbox, Bonobos, Rebecca Minkoff and others bet on engaging physical stores as the way forward, while innovative retailers like Nordstrom find ways to partner with them. Hear from experts at The Wharton School, McKinsey’s Periscope and the co-founder of Birchbox on how physical stores matter more than ever in the omnichannel equation. Moderated By: Linda Shein, Managing Director, Jay H. Baker Retailing Center – The Wharton School Panellists: Hayley Barna, Founder, Birchbox Channie Mize, Retail Sector General Manager, Periscope, a McKinsey Solution

16:45 Transformational retail leadership Retail leaders are under increasing pressure to lead the transformation of their businesses. This special keynote by one of the world’s leading experts in transformation leadership will provide invaluable help. Chris Roebuck, Professor of Transformational Leadership, Cass Business School

17:15 Closing remarks from the Chair

17:20 End of Congress Day 3 19.00 Congress Closing Gala and World Retail Awards