retail scorecards study 2014 - summary charts
DESCRIPTION
Executive Overview Retail scorecards are now more than a decade old. The companies in this study had an average of more than five years of experience using retail scorecards. Buyers and suppliers now manage multiple scorecards simultaneously (in the same relationship) in trading partner communications. The most common scorecards are focused in the areas of supply chain. As with any relationship, there is always a carrot and a stick. A carrot, or an incentive to do better, is a positive reward system given to affirm good behavior; while a stick is a punitive action for an unwanted behavior. Today, in the administration of retail scorecards, they are more focused on deductions and the withholding of payment. The primary value of the retail scorecard is the improvement of on-time and in-full shipments. Both parties have the opportunity to use the scorecard to improve assortment and reduce total costs. Today, these opportunities are aspirational. Here we share the insights from the study and end with recommendations for both trading partners.TRANSCRIPT
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Supply Chain Insights LLC Copyright © 2014, p. 1
Retail Scorecards Study
Summary ChartsJanuary – June 2014
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Supply Chain Insights LLC Copyright © 2014, p. 2
Agenda
Study Overview
Retail Scorecard Overview
Primary Scorecard Relationship
Suppliers/Manufacturers
Retailers
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Supply Chain Insights LLC Copyright © 2014, p. 3
Study Overview
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Supply Chain Insights LLC Copyright © 2014, p. 4
Definition Given to Respondents
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Supply Chain Insights LLC Copyright © 2014, p. 5
Even Representation of Retailers and Suppliers
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Supply Chain Insights LLC Copyright © 2014, p. 6
All Use Retail Scorecards – Suppliers Have Used Them Longer
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Supply Chain Insights LLC Copyright © 2014, p. 7
One-Third in Supply Chain Role
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Supply Chain Insights LLC Copyright © 2014, p. 8
Agenda
Study Overview
Retail Scorecard Overview
Primary Scorecard Relationship
Suppliers/Manufacturers
Retailers
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Supply Chain Insights LLC Copyright © 2014, p. 9
Supply Chain Scorecards Are Most Common TypeWorked With
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Supply Chain Insights LLC Copyright © 2014, p. 10
Suppliers More Likely than Retailersto Work with CSR Scorecards
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Supply Chain Insights LLC Copyright © 2014, p. 11
Supply Chain Scorecards AreMost Common Type Used by Retailers
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Supply Chain Insights LLC Copyright © 2014, p. 12
Review Scorecards Face-to-Face with an Average of 25% of Suppliers / Retailers
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Supply Chain Insights LLC Copyright © 2014, p. 13
Suppliers and Retailers Equally Likely to Review Performance Face-To-Face
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Supply Chain Insights LLC Copyright © 2014, p. 14
Most Common Criteria for Meeting Face-To-Face Are Volume and Impact on Business
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Supply Chain Insights LLC Copyright © 2014, p. 15
Agenda
Study Overview
Retail Scorecard Overview
Primary Scorecard Relationship
Suppliers/Manufacturers
Retailers
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Supply Chain Insights LLC Copyright © 2014, p. 16
Most Respondents’ Primary Relationship Is with a Discrete Product
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Supply Chain Insights LLC Copyright © 2014, p. 17
For Both Suppliers and Retailers, Most Respondents’ Primary Relationship Is with a Discrete Product
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Supply Chain Insights LLC Copyright © 2014, p. 18
High in Importance and Performance:On-Time, Accurate Shipments, Properly Labeled Cases
& High Product Quality
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Supply Chain Insights LLC Copyright © 2014, p. 19
Top in Importance, Performance & Impact:On-Time and Accurate Shipments
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Supply Chain Insights LLC Copyright © 2014, p. 20
High in Importance and Performance:On-Time, Accurate Shipments, Properly Labeled Cases
& High Product Quality
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Supply Chain Insights LLC Copyright © 2014, p. 21
Greatest Gap in Importance and Performance:Lowest Total Cost and On-Time
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Supply Chain Insights LLC Copyright © 2014, p. 22
Suppliers See Most Elements as More Important Than do Retailers – Except Assortment Excitement
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Supply Chain Insights LLC Copyright © 2014, p. 23
Suppliers Care More About Billing and Compliance;Retailers Care More about Assortment Excitement
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Supply Chain Insights LLC Copyright © 2014, p. 24
Suppliers Rate Most Elements as Higher PerformingThan do Retailers – Except Assortment and ASNs
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Supply Chain Insights LLC Copyright © 2014, p. 25
Scorecards Have Had the Greatest Impact on On-Time Performance and Accurate Shipments
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Supply Chain Insights LLC Copyright © 2014, p. 26
For Both Suppliers and Retailers, Most Impactful Elements Are On-Time Performance and Accurate Shipments
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Supply Chain Insights LLC Copyright © 2014, p. 27
Most Common Definitions for “On-Time Order:”Received on Same Day or Within Week
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Supply Chain Insights LLC Copyright © 2014, p. 28
Most Common Definitions for “On-Time Order:”Received on Same Day or Within Week
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Supply Chain Insights LLC Copyright © 2014, p. 29
Most Common Definitions for “Accurate Shipment:”Fill Rate or On-Time
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Supply Chain Insights LLC Copyright © 2014, p. 30
Retailers More Likely Than Suppliers to Consider “Accurate Shipment” to be “Accurate and Scan-able Labeling”
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Supply Chain Insights LLC Copyright © 2014, p. 31
In the Primary Relationship, Scorecards Are Updated 37 Times per Year on Average
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Supply Chain Insights LLC Copyright © 2014, p. 32
On Average, the Primary Relationship Scorecard Is Redefined 1.6 Times per Year
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Supply Chain Insights LLC Copyright © 2014, p. 33
Agenda
Study Overview
Retail Scorecard Overview
Primary Scorecard Relationship
Suppliers/Manufacturers
Retailers
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Supply Chain Insights LLC Copyright © 2014, p. 34
Most Believe Doing a Good Job of Using Scorecards to Improve Performance
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Supply Chain Insights LLC Copyright © 2014, p. 35
Most Suppliers Share Scorecards Internally, with Five Groups on Average
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Supply Chain Insights LLC Copyright © 2014, p. 36
Most Suppliers Get Data from Retailers andFour Types on Average
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Supply Chain Insights LLC Copyright © 2014, p. 37
Over Half Receive Data for Retail Sales/Order Forecasts, Forecasts and/or Store point of sale
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Supply Chain Insights LLC Copyright © 2014, p. 38
Most Types of Data Are Typically Shared via Portal
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Supply Chain Insights LLC Copyright © 2014, p. 39
High in Alignment Importance and Performance:Sales & Marketing and Operations & Compliance
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Supply Chain Insights LLC Copyright © 2014, p. 40
Greatest Gaps in Supplier Alignment:Sales & IT, Sales & Operations and Operations & IT
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Supply Chain Insights LLC Copyright © 2014, p. 41
Agenda
Study Overview
Retail Scorecard Overview
Primary Scorecard Relationship
Suppliers/Manufacturers
Retailers
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Supply Chain Insights LLC Copyright © 2014, p. 42
Monetary Penalties Are Most Common for Retailers
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Supply Chain Insights LLC Copyright © 2014, p. 43
Over Half of Retailers Are Using e-Commerce
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Supply Chain Insights LLC Copyright © 2014, p. 44
For Nearly Half of Retailers, House Brands Are 26% of Volume
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Supply Chain Insights LLC Copyright © 2014, p. 45
Over Half of Retailers Have Perpetual Inventory Signals for Warehouses
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Supply Chain Insights LLC Copyright © 2014, p. 46
One-Third of Retailers Book Chargeback Deductions into Cost of Goods;
One-Third Budget for Chargebacks
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Supply Chain Insights LLC Copyright © 2014, p. 47
High in Retailer Alignment Importance and Performance:Supply Chain & Operations and Merchants & Inventory
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Supply Chain Insights LLC Copyright © 2014, p. 48
Greatest Gaps in Retailer Alignment:Merchants & Operations, Inventory & Advertising and
Merchants & Finance