Carol A. Dorsey

Professional Summary__________________________________________________________________Business administrative professional specializing in the support of legal and judicial customer based operations. Committed and driven to delivering the highest standard results of business objectives.

Technical Training & Certifications MS Office with Word, Excel & Outlook;

Quattro Pro

Experienced Data Entry Performance;75+ wpm Typing Speed

NYS Unified Court Systems Databases: Performance Evaluations, Universal Budget, ACTS Case Management

Kronos Workforce Timekeeper 5.1

ORACLE Peoplesoft Processing Systems : Finance, Accounting, Revenue, Purchasing, Human Resources

Civil Service Human Resources Administrator Training & Certification for Payroll & Benefits

PHH Fidelity Mortgage Tax Management System, Corelogic Smartweb Database, LAS Tax Authority System

SAP Florida State Accounting System

Career Accomplishments________________________________________________________________Key coordinator for the 2012 conversion, implementation and training of the web-based finance system (SFS) for NYS Div. of Financial Management, NYS Comptrollers' Office, NYS Appellate Division 4th and its agencies (7,000+ vendor transactions annually). Successfully encouraged vendor participation in using the Vendor Self-Serve Payment Portal.

Professional Experience________________________________________________________________Tax Researcher II (Contract)June 2015 to October 2015STARS-Corelogic, Rochester, NY

Time sensitive researching, reviewing, monitoring and processing of homeowner escrow/non escrow accounts for the PHH client to ensure loans did not default and/or reach foreclosure tax sale status.

Procured relevant tax data from taxing authorities through strategic, confidential phone and email inquiries, to determine homeowner tax liability.

Calculated and processed delinquent tax payments due to taxing authorities, including penalties and interest, while adhering to STARS and PHH SOPs.

Communicated account resolutions to PHH and homeowner, via internal reporting and written correspondence. Followed up to homeowners inquiries in the Customer Service call queue on team rotation schedule.

Office Clerk TEMP– Remittance DepartmentSeptember 2014 to May 2015Frontier Communications, Rochester, NY

Opened customer payments, credits and correspondence, via automated mail openers, to disburse to the applicable processing teams.

Pre-audited and researched customer account information via data entry verification to assist in expediting account postings.

Purged hard copy customer account records (daily) to comply with Frontier's records retention policy.

Revenue Accountant IJanuary 2014 to April 2014Florida State Department of Revenue - Tampa, FL

Provided first point of contact and phone customer service, maintaining confidentiality of client information (tax records, bank records, court orders), while adhering to the State's stringent client privilege policy.

Audited State financial returns and collected payments; posted, scanned and uploaded data to the Treasury account management system via SAP (Systems Applications and Products in Data Processing).

Pre and post audited cash drawers for window tax collectors, cash safe (petty cash, cash change box); and prepared and arranged transport of daily bank deposits.

Prepared and distributed weekly/monthly revenue reports to the Service Center Manager and Treasury.Principal Court Analyst-Budget/Finance Administration

50-A North Glen, Rochester, New York 14626Cell: 585-259-7969 – cdorsey413@gmail.com

November 2011 to May 2013NYS UCS Appellate Division Fourth Department - Rochester, NY

Processed an estimated 1,000+ accounts payable, vendor and travel claims, annually (judges, attorneys,court-reporters, court staff and vendors) in FIS through cost center and match exception process.

Managed Sole Custody bank account, deposits and reporting of estimated $300K+ court revenue annually. FIS trainer/support personnel for 25 court agency managers and mid-level analysts. Maintained State department accounting manuals and distributed accounting policy updates. Primary purchasing agent for Court office supplies and small office furniture inventory. Team developer of

agency inventory database. Primary data entry personnel for 10 years. Prepared fiscal revenue reporting to NYS Div. of Financial Management and State Comptroller's Office Fiscal budget team member.

Senior Court Analyst-Finance/Human ResourcesFebruary 2000 to November 2011NYS UCS Appellate Division Fourth Department - Rochester, NYFinance and Human Resources administration, managing the employment processes of 200 court employees: Payroll-PayServ, Benefits management-NYBEAS,Time and leave-KRONOS

Provided first point of contact employee assistance in Human Resource related matters, via email and phone. Processed bi-weekly payroll i.e. pay changes, direct deposit, withholding deductions, garnishments,

promotions, transfers, terminations (KRONOS, PAYSERV, NYBEAS). Audited and distributed multi state agency pay checks, direct deposit advices, travel expense reimbursements

and uniform allowances. Compiled and summarized reports using HRIS queries, Microsoft Excel and Word. On-boarding team member- new hire orientations/exit interviews (I-9, W-4, COBRA benefits, final pay). Performance evaluation records management and distribution. Compliance team member on guideline administration in collaboration with CSEA union contracts. Processed Workers' Compensation, disability claims, FSL and FMLA claims. Training team member (sexual harassment, performance evaluation, EEO compliance). Employee events team member (SEFA/United Way, Red Cross Blood Drive); and Fire Safety team member. Fact finding research and record keeping of employee grievance investigations and hearings. Attended and completed regulated certification trainings for Federal and State law compliance (tax, payroll,

benefits and contract negotiations).

Principal Court Office Assistant/Rochester City Court Criminal Branch September 1999 to February 2000NYS Unified Court System 7th Judicial District/Hall of Justice- Rochester, NY

Front desk customer service to court personnel, attorneys (public, district, private), law enforcement and case participants (claimants, defendants).

DCJS case research and preparation for court clerks; and updated system case/client data. Prepared jurisdictional warrants for service; and processed incarcerated correspondence (city/county).

Educational Background________________________________________________________________New York State Regents DiplomaJames Madison Sr. High School - Rochester, NY

Volunteer Experience ___________________________________________________________________ American Diabetes Association “Tour De Cure” American Diabetes Association “Walk for Juvenile Diabetes” Leukemia & Lymphoma “Light the Night” Walk City of Rochester “Make a Difference” Campaign City of Rochester's “City in Blooms” Campaign Big Brother/Big Sister Annual “Bowl-a-thon”