SEAN GARLAND

Portland, OR seanrgarland@gmail.com 619.865.6108 www.linkedin.com/in/SeanGarland1

Project Manager

PMP certified Project Manager with broad leadership experience in financial operations and credit analysis, and significant international experience migrating and leading operations. Skills include:

Financial Services Compliance & Audits Governance & Controls Credit Analysis Change Management Vendor Management Customer Service Career Development Employee Training Performance Management Cross-Functional Teams Analytical Reporting International Operations Team Building Performance Modeling Process Improvement MS Office Six Sigma experience

EXPERIENCE

State of OregonSenior Project Manager, Oregon Health Authority (September 2016 - present)Responsible for project management of a multi-million dollar project involving various state agencies, external vendors, state legislative offices, and federal funding agencies.

Creation and maintenance of project artifacts, including project schedule, project management plan, risk and activity logs, and project closeout documentation

Manage external vendor contracts and performance Responsible for schedule adherence to project timelines Create and track monthly financial reports to adhere to federal and state budgetary guidelines Monitor and report project status to senior management, state legislative and financial offices Manage project team, including other project managers and state employees

HSBCAssistant Vice President, Global Projects & Operations (January 2010 - October 2015)Project Manager for Global Operations migrations from US onshore business teams to offshore sites

Created and implemented project plans to increase operational efficiency throughout company Managed offshore operations teams to ensure quality and performance metrics were met Responsible for regulatory documentation, ensuring migrations met US regulations and standards Managed segment of major business divestiture between HSBC and Capital One, with duties

including demise of operational teams under strict deadlines (1.5 year project)

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Responsible for operational efficiency analysis, with an emphasis on streamlining processes through process improvements and technological system enhancements

Conducted onsite new hire training for offshore teams in Hyderabad, India and Manila, Philippines

Sr. Liaison Business Relations (August 2008 – January 2010)Associate Project Manager (March 2003 – August 2008)Managed credit card operations vendor management for multiple third-party vendors

Responsible for performance reporting and analysis of vendor performance, including response rate reports and telemarketing performance

Managed credit offer mailings in partnership with multiple internal teams, including Marketing and Legal/Compliance

Created operational efficiencies in auto lending operations through technological system enhancements and streamline performance reporting

Received training in Six Sigma methodology Managed a credit risk analysis team (30+ FTE), day-to-day operations of application decisioning

and team performance and coaching

First Consumers National BankCredit Technical Specialist III (September 1998 – December 2002)Managed credit card pre-screen credit offers as part of the Credit Policy & Risk team

Responsible for performance reporting, with an emphasis on risk analysis and risk modeling effectiveness

Created enhanced risk and response rate models in partnership with third-party vendor, to ensure adequate controls were in place to manage risk

Maintained business relationships with major credit bureaus, and conducted on-site audits which ensured adherence to risk guidelines

CERTIFICATIONS

Project Management Professional (PMP)®, Project Management Institute (PMI) – June 2016

COMMUNITY INVOLVEMENT

City Councilor, City of Sherwood, OR – January 2017 to presentPolice Advisory Board Member, Sherwood, OR – February 2015 to January 2017

EDUCATION

University of Minnesota-Duluth – Duluth, MN

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