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CURRICULUM VITAE
RAJESH KUMAR
Chief Operating Officer
[COO]
HYDERABAD, TS, INDIA
Contacts
Mobile : +91 950 270 9870
Email Ids – [email protected] ; [email protected]
INTRODUCTION
1. My “Professional Career” exhibits having 25 Years + of professional experience in operational cum administrative
management services, holding accountability of overall profitability of an organization to achieve the projected goals &
revenue benchmarks, commanding towards exploring multiple modules of lucrative & profitable business operandi techniques
with application of promotional activities in keeping view of meeting day to day challenging demands of competitive health
care markets, products & services in present healthcare fraternity services (hospitals).
2. My “Professional Credential” encompasses towards 360 Degree operational management skills to operate & manage the
irrespective stature of hospitals (single or multi super specialty) at senior management positions, expertise into multi forum
professional skills vis-à-vis Administrations (Operations, Administration, Facility Mgt), followed by Quality Control Mgt,
Business Promotions & Developments, IP Credit Billing, settlements & Realizations, Project Managements (Green & Brown
Fields), Financial Planning, Budgeting, Auditing, Syndication and acquisition of funding resources & Investments, Renovation &
Restructures of hospitals services & Ops manuals & Policies, Man Power Planning, Talent Acquisitions, Selections,
Recruitments and corporate legal affairs, accreditations & Certifications, medico ethics and medical tourisms respectively.
3. My “Professional Competency” exhibits having proven management leadership skills, business ethics, strategic
orientation, sound & timely decision making ability, people management, crisis managements, personal attributes,
communication skills, dedication to continuation improvements, extrovert, listening & strong analytical managerial skills which
overall contributes to improvements of an organizational efficiency whilst implementing quality oriented standardized
operating manuals & procedures, identify opportunities of business growths towards expansion of healthcare products &
services portfolio in terms of exploring geographical healthcare markets in current healthcare landscapes in India.
4. My “Core Competency” stands for “Operations & Administration”, managing entire gamut of operational roles of the
irrespective stature of super specialty hospitals , ensuring smooth functionality of quality oriented organizational systems to
achieve the projected revenue benchmarks, organizational growths in cost-effective manner, extending executive supports
to the HODs ensuring sound working environments, availability & usage of optimum men & materials, maintenance of products
& services to their optimum usage in keeping view of organizational requirements.
5. My “Present Corporate Status” exhibits working on senior management position i.e. Chief Operating Officer (COO), to
the Group of Pace Hospitals (A Unit of OMRV Hospitals Pvt. Ltd), managing two multi super specialty hospitals at Hyderabad
city. The Pace Group of Hospitals is well recognized towards specialized medical care treatment of Liver, Pancreas & Genito
Urinary & Cancer Care respectively in addition to catering other multi super specialty care treatment managed by highly
acclaimed super specialty doctors, consultants, surgeons and allied team of Para-medicals & administrative staff
respectively.
6. My “Expectation on Relocation" to a new organization envisages to get an opportunity to head the roles &
responsibilities of entire gamut of Operational cum administrative services of a super specialty hospital(s) or a group of
hospitals, entrusted by the management heads, in keeping view of my in-depth professional skills & experience enriched
during my long engagements to the healthcare fraternity services for almost the last three decades wherein I could explore
my multifunctional professional skills with my passion, talents, dedication & hard works in a good interests of an organization
and be proved myself an asset for a longer association.
7. I find myself well energetic & competent towards portfolio & performance to manage entire gamut of medico & non
medico operational roles & responsibilities at senior management position, holding accountability of overall profitability of a
super specialty hospitals in the terms of profit & investment matrix to achieve the projected goals & revenue benchmarks
set forth by the board of directors & their financial team members respectively.
8. Eventually I am looking forward to have a big statured corporate plate form to excel my best multi talented proficiency &
skills, gained in-depth knowledge of theoretical & practical skills in various operational cum administrative management
streams. As well as I, being a retired military person, find myself quite energetic & possess good physique without any
maladies and looking forward to get associated with your esteemed organization for a longer period, proving myself an asset
of your organization/group of healthcare establishments at par with expectation of the management heads/Board of
Directors respectively.
Page 01 of 06
CAREER - OBJECTIVE
Looking forward to explore proven management leadership skills to structure & strengthen the quality oriented
operational cum administrative management services in most cost effective manner within proper utilization of available
resources to the best satisfaction of the organizational needs.
PROFESSIONAL CREDENTIALS
COURSES TITLE SPECIALISATIONS DURATION YEAR
Master of Business Administration MBA Hospital Administration 02 Years 2000
Master of Business Administration MBA Operations & Quality Mgt & HR 02 Years 2004
Master of Commerce M. Com Commerce & Personal Mgt. 02 Years 1988
Advance Diploma Nursing Healthcare Managements ADNHM Nursing Healthcare Mgt & Admin 03 Years 1998
NABH Accreditation & Quality Control Mgts /MCI NABH Applications & Processors Short Term 2008
Diploma – MS Office Applications EQUIP Microsoft Words Applications 01 Year 2001
WORK-SHOPS & INTERNSHIP
HOSPITALS MGT. REFRESHER COURSES HOSPITALS MGT. REFRESHER COURSES
Medical Administration & Ethics Strategy Planning & Managements
Hospital Projects & Managements Administrative & Labor Laws
Medical Stores & Pharmacy Managements Crisis Management & Legal Jurisprudence
Medical Records & Managements (MRD) MIS, Purchase & Vendors Managements
Patients Credit Billing, Settlements & Realizations Internal Auditing & Financial Aspects
Medical Recruitments, Selections & Talents Acquisitions Business Developments & Corporate Relations
Hospital Infection Control Managements Industrial Security & Safety Managements
ORGANISATIONAL ENGAGEMENTS & ASSIGNMENTS
POSITIONS ROLES ORGANISATIONS / INSTITUTIONS (ASSIGNMENTS)
Chief Operating Officer (COO) Operations Pace Hospitals (A Unit of OMRV Hospitals Pvt. Ltd.), Hyderabad, TS, India
Director Operations Pragmatic Group of Healthcare Solutions & Pragmatic Meditech Pvt. Ltd, Hyderabad
Chief Admin Officer (CAO) Administration Innova Super Specialty Hospitals Pvt. Ltd., Hyderabad
Associate Vice President (AVP) Hosp Admin Spandana Sphorthy Finance Ltd., Hyderabad
Dy. General Manager (DGM) Ops & Projects CDR Multi Super Specialty Hospitals Pvt. Ltd., Hyderabad
Senior Manager Operations Innova Children’s Heart Hospitals Pvt. Ltd., Hyderabad
Manager / Centre Head Operations Dr. Mohan’s Diabetes Specialty Research Centre Pvt. Ltd., Hyderabad
Hospital Administrator Administration Remedy Heart Institute & Super Specialty Hospitals Pvt. Ltd., Hyderabad
Senior Managements Cadre Med Mgt & Adm The Armed Forces Health Care Establishments ..(Locations – Bangalore, Jodhpur, Delhi, Guwahati, Pune, Hyderabad)
EXPERTISE IN MULTI HEALTHCARE HANDLINGS
Multi Super Specialty Hospitals Poly Clinics / OPD Clinics
Single Super Specialty Hospitals Super Specialised Nursing Homes
EXPERTISE IN MULTI FOLD OPERATIONAL ROLES
Medical Administration Corporate Comm. & Business Development MIS & Vendors Managements
Nursing Administration Branding & Medical Tourisms Credit Billing & Settlements
General Administration Project Reports, Costing & Budgeting Realisations & Disallowances
Facility Managements Expansion, Restructures, Renovations Internal Audits & Observations
Quality Management Control Medical Ethics & Applications Financial Planning & Managements
Manuals, Policies & SOPs Administrative & Labour Laws Generic HR Admin & Talents Acquisitions
Statutory Compliances Legal Jurisprudence Performance Analysis & Presentations
COMPETENCIES & SOFT SKILLS
1 A commitment to the organizational role and mission.
2 Entrepreneurial and innovative approaches to opportunity development.
3 Willing to work on a flexible schedule with possibility of travel to provide on-site leadership.
4 Commitment to high integrity, ethics and professionalism.
5 Strives for excellence and experience in leading others to new levels of effectiveness and impact.
6 A result-oriented, passionate about making a real impact and change in the world, and naturally driven by that pursuit.
7 Excellent communication skills: able to clearly communicate complex information verbally and in writing.
8 Good negotiation and presentation skills; strong persuasive and convincing capabilities.
9 Strong leadership with good understanding of cultural diversity & legal framework within different geographical locations.
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THE PROFESSIONAL IDEALISM
A demonstrated ability to embody customer-service at the heart of large, revenue-generation or enhancement initiatives.
An ability to ideate, evangelize, mobilize and maintain “elementary but massively transformational” initiatives
An ability to identify and emulate or, better yet, set global standards in customer service excellence.
An ability to identify and harness high-yield opportunities, markets and partnerships.
An ability to work with one’s principal in the format of the dynamic mentor-executive relationship.
An ability to collaborate with subject matter experts and senior specialists so as to maintain an unwavering focus on customer service and Revenue growths, in that order.
Deep understanding of business processes and an off-shore business environment.
Proven client management skills.
Ability to handle high pressure situations and multi-tasking executive roles.
Analytical mindset - ability to understand customer requirements in a service industry and provide appropriate solution.
Co-ordination and program management skills to interface with various stakeholders.
Excellent written communication skills.
Strong Domain Expertise in the Healthcare Industry.
LEADERSHIP ACUMEN QUALITY MANAGEMENTS
* Three decades of Healthcare Operations leadership experience for a multi-location network.
* Good knowledge of administration.
* Total Quality Management & Process Improvement.
* Fair knowledge of Health Care Industry setup.
* Level headed with ability to work in uncertain or intense or conflict situations.
* Ability to think through the challenging issues and work independently without day to day supervision.
* Able to thrive in an early-stage company with a very agile and flexible environment and limited resources.
* Willing to roll up sleeves and get involved at ground level as the situation demands.
* Interpersonal Relations - Team work, Effective communication, Positive & Empathetic attitude, presentability.
* Leadership & People management - Influencing people, Team work, Employee development, Openness and Transparency.
* Personal Effectiveness -Positive and Empathetic Outlook, Initiative and Commitment, Problem Solving and Decision Making.
* Work Ethics - Ensuring Process & Protocols are maintained, Focus on Learning & continuous improvement, Achievement Oriented.
* Participation and lead in special / strategic projects from time to time
STRATEGIC BUSINESS MANAGEMENTS
Working closely with Top Management to set up new business verticals, involving 360 degree of Strategy Model Research, Competition Research & Analysis /Business model research & Validation/ goal setting/ MIS.
Strategic Planning, End to End Business Plan, Goal Setting, Budgeting, Structuring, resource planning, cost analysis & control, MIS, business control & developments.
Lead, plan & organize to meet the established revenue objectives of the Healthcare Industry vertical by partnering with the business unit leader and client partner/sales leader through thought leadership & building distinctive advantage for Co.
Lead the end-to-end RFP/ RFI process for large deals in the Healthcare Vertical, reviewer of cross domain bids, solutions construct and commercial model of sizeable deals to develop right win themes.
Support Go to Market in the domains; Scan the industry value chain, identify Business Development opportunities across the value chain, build solutions framework to address these opportunities. Develop innovative platforms to differentiate and grow market share.
Would be responsible for Greater Farming penetration through proactive solution development.
Responsible for reactive capability building to improve existing solutions for clients.
Ensure collaboration with the Business Unit Leader and develop a strong network with Sales and Client Partners.
Weekly review/ Monthly review/ Mentoring as and when required / Corrective action plan as & when required.
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RESEARCHES & ACCOMPLISHMENTS
Led mentor roles of hospital management systems whilst getting associated with group of M/s Pragmatic Healthcare Solutions Group, carried out mega healthcare surveys to 15 major town & cities to analyse & forecast of business potentiality & viability of setting up chains of multi super specialty hospitals at Pan India level, followed by renovation & rejuvenation of old & sick health units at grass route levels as per the budgeted plans, extending logistic supports for taping of business plans & resources, conduct of camps & CME programs, empanelment to corporate & Central/State Govt sectors to tap OP/IP cases referred, formulation of SOPs, manual & policies as per NABH directions and raising of capital funds by exploring the best possibilities/opportunities of investments & acquisitions as per the budgeted business plans respectively.
CORPORATE ASSIGNMENTS
01. Conduct of health camps in rural zones in coordination with Govt. healthcare establishments, health education & screening.
02. Set- up Medical Records Dept. (MRD) at grass route levels with Bar Coding & ICD applications.
03. Formulation of clinical certificates & sheets, files, folders for usage to the departments.
04. Representing organisational strengths & services to media agencies, promulgation of notes & articles on health matter.
05. Strengthen & strategic managements of OP & IP services in the good interests of patients & attendants.
06. Presentation of clinical Health Packages to empanelled corporate sectors with features & services.
07. Introduction of Health Cards to Senior Citizens, Weaker Section People, BPL Patients, Students & referral cases .
08. Conduct of introductory Health Lecture Classes in OPD waiting slots on preventive clinical aspects.
09. To set right Working Manuals * Standard Operating Procedures (SOP) in consultation with HODs & Mgt. Heads.
10. Formation of full fledged catering Dept. & strengthens catering Mgt. systems & services.
11. Conduct of Fire Fighting Demo classes & rescue practices to ensure preventive measures against eventualities at work.
12. Survey, research & promotions of business developments towards growth opportunities of products, services & revenues .
13. Streamline Inventory & Logistic Mgt. systems, audits, procurements & settlements.
14. Mgt. of Medico Legal cases, Medical Jurisprudence, Litigations & Redressals, Resolution of labors & union issues.
15. Excels to tap healthcare markets to adjoining areas, providing competitive, lucrative & reliable clinical Mgt. services.
16. Representing existence of The State of Art healthcare Mgt. services to public & Corp sectors through media & Advt. means.
17. Ensure sound strengths of bed occupancy states with constant inflow of cash, credit & referral patients with best cares .
18. Ensure End To End solutions to manage healthcare projects, right from infrastructural development to operational stages.
19. To acclaim pro-quo status with accreditation & affiliation from institutions/agencies for quality oriented services & products.
20. Efforts to strengthen modes of operandi techniques to gain referral cases from rural & adjoining clinicians & practioners.
21. Extend facilitating services to external consultants & practioners to avail clinical services with best revenue models & rates.
22. Strengthen analytical systems of MIS, HMIS, HRM, snap checks & audits, presentation of financial & performance reports.
23. Strengthen & reorganise security & safety measures of men & material of entire ops units & premises, by 24/7 Hours.
24. To promote Medical tourisms & associations with regional & international agencies to attract international patients.
25. Fund raising & resources, mobilizations of project loans (Equity & Working Capitals), collateral securities & project reports
OVERALL
UNIQUE SELLING POINTS (USP)
Establish goals and direction for the organization
Create alignment among upper-level leadership
Build strong business relationships both inside and outside the organization
Keep track of detailed financial analysis data
Promote and advocate for the organization
Bridge the gap between the Board and employees
Track competition and make adjustments as needed
Prepare organization for future change
Create policies and planning recommendations
Oversee general day-to-day operational activities
Manage human & financial resources
Page 04 of 06
ROLES & RESPONSIBILITIES
[CAO / COO / CEO]
01. Provide leadership position to the company at the forefront operational cum administrative roles.
02. Over sees company business activities for operational efficiency, profitability and growth
03. Enable the Board to fulfill its governance obligations
04. Develop and approve operational procedures, protocols, policies and standards for quality assurance
05. Plan, develop and implement new business development verticals & strategies for increasing the revenue
06. Review activity reports and financial statements to determine progress, direction and growth
07. Represent company at public sessions, meetings and formal functions
08. Evaluate performance of various departments’ heads
11. Monitoring the hospital information systems, make corrections and up grading as required
12. Ensure optimum utilization of resources, manpower, equipment, facilities, materials etc.
13. Innovate and implement measures to raise profit & business turn over
14. Master manuals for administrative policies and procedures, implementations & regular follow ups.
15. Strategies to raise patient satisfaction & reduce patients waiting time in OPD.
16. Representing the hospital at various professional, civic and governmental organizations and meetings.
17. Analyzing areas in planning, promoting & conducting organizational performance improvement activities.
20. To works with top Management Team on development of employment strategies, policies and practices.
21. To coordinate with team of doctors, nursing heads & other HODs to understand their issues & suggestions
22. Maintain relationship with media houses to handle internal communication, newsletters and magazines.
23. To work on various corporate assignments as required by CEO/board of directors & need of the organization.
24. Setting up business revenue model with viability business plans of its execution.
25. Identify the development needs of the employees, create a learning organization & Winning culture in Organisation.
26. Develop and maintain relationships with major buyers, suppliers and processors.
27. Ensures positive employee relations by regular meetings, monitoring suggestive measures & employee recognition programs.
28. Liaise with Group HR to share & implement HR best practices, responsible for budgeting of personnel cost in line with budget.
29. Evangelize to put patient and their relatives well-being at the centre of the hospital’s service activity and action plans; accordingly, create and implement a strategy for transforming the service culture of the organization.
30. Tackle a range of priorities including enhancement of monthly revenues through domestic patient acquisition and new medical tourist market activation; and implement more robust standards of accountability and performance.
31. Work to ideate, incorporate and/or recalibrate new or expansion-related initiatives across medical specializations, marketing programmes, skills development & to significantly and quickly realize higher bed occupancy.
32. Ensure compliance across safety, operations, hygiene etc. in regard to statutory and regulatory obligations.
33. Adeptly manage business contingency issues when they arise in collaboration and consultation with team of veteran hospital administrators and medical specialists.
34. Accountable for process streamlining, end to end business, clinical, manpower administration and operational issues pertaining to network in line with Company business objectives.
35. Maintain a keen focus on top and bottom lines, profitability and EBIDTA levels while transforming business culture and enhancing service levels.
36. Participates in establishment and implementation of organizational policies and procedures. Interprets policies, objectives and operational procedures.
37. Assures the hospital coordinates care with physicians as well as other medical facilities, also understand and use process-improvement techniques to make hospital operations as efficient and smooth running as possible.
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38. Integrate and coordinate demands for safety and good clinical results, promoting a service orientation and keeping the organization on a strong financial footing.
39. Write & submit reports to CEO/MD of the hospital/company in all matters of importance.
40. Responsible for delivering targeted revenue & profits in conjunction with inputs from the CEO/Chairman & Managing Director, ensuring optimum operational efficiency of network by coordinating & decision-making imperatives with a team of fabulous medical specialists, hospital administrators and service staff.
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LEAD MENTOR ROLES
(A- Z Hospital Mgt. Systems)
By the dint of having a long outstanding contributions to the hospital sectors, worked at various positions & managed multiple operational roles & responsibilities to different statures of hospitals thereby finding proficient to manage a super specialty hospitals right from inception to operational stages with formation of working team members & professionals vis-à-vis doctors, consultants, nursing cum paramedical, maintenance & general administrative staff, holding accountability of overall profitability of organization in the terms of profit & investment matrix to achieve the projected goals & revenue benchmarks set forth by management heads/directors.
By and large, well proficient to either set up a super specialty hospitals or renovate & rejuvenate the sick health units/hospitals or operate the hospitals while restructuring their entire gamut of operational management systems at grass route levels at par with budgeted plans, set forth by board of directors (medicos/non medicos) and run entire healthcare operations efficiently, generating operational growths & revenues as well as making periodic review of entire corporate performances & presentations before CEO/MD/Chairman/Board of Directors.
OPPORTUNITIES CONCERNED ABOUT
Foresees to get associated with a high statured corporate healthcare establishments to lead/head operational cum administrative roles & responsibilities of either a single hospital or group of hospitals (existing/upcoming) or medical colleges/institutions, reporting to CEO/MD/Board of Directors, with having scope of healthy cum amicable working environments, wherein could explore my enriched multi functional professional skills & proficiency in keeping good interests of the organizational needs at par with expectation of the management heads/directors, holding responsibility of P/L of the business and growth of business & revenue cycles as per the budgeted plans.
EXPECTATIONS
Position Head (Operations & Administration) / CAO / COO / CEO
Job stature Full time
Joining Notice Period 30 Days
Remuneration & Perks As per industry standards – on Relocations to Hyderabad / Other places
Engagements A long association
NOTE
“Detailed Worked Profile” - Available on Demand
SUBJECT TITLES / WORKED DOMAINS SUBJECT TITLES / WORKED DOMAINS
Medical Administration Hospital Projects (Green/Brown Fields) / Renovations / Restructures
Nursing Administration Hospitals Project Activities
General Administration Quality Control Managements
Facility Managements Hospital Infection Control (HIC) & Bio-waste Managements
HR Generalist Managements Industrial Security & Safety Managements
Accounting & Financial Managements Medico Ethics & Patients Care Relations
Corporate Communications & Business Developments Administrative & Labor Laws, Legal Jurisprudence
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