resume rakesh pandey
TRANSCRIPT
Rakesh Pandey Hand Phone : +919829262062
E-Mail: [email protected] [email protected]
linkdin: https://in.linkdin.com/in/rakesh-pandey-85a63730
Visionary professional offering 16 years of comprehensive experience in Hospitality Industry.Astute, results oriented with over 1.5 decades of extensive experience in Indian and International Hotel Chain i.e. Marriott International, Starwood Hotels & Resorts, Days Inn and HRH group of hotels.
Optimizing Guest Satisfaction ~ Managing a large team of Human Resources ~ Marketing Food and Beverage ~ Operations and Training.
PROFESSIONAL SNAPSHOT
Food and Beverage professional having opened several popular restaurants right from inception. Latest Recipe 116 seats, signature All Day dining restaurant of Le Meridien Jaipur. Belcebo – fine dining 64 seats Italian restaurant. Madiera bar, 101 seats offering single malt and Cigars.
Presently Food and Baverage Manager – Le Meridien Jaipur, 126 room with extensive banqueting and Food and Beverage operations
Assistant Food and Beverage Manager – Le Meridien Jaipur Asistant Banquet Manager Days Inn. Flagship 122 rooms with extensive Food and Beverage,
banqueting and outdoor catering operations. Diversified experience in designing and conceptualizing restaurants, laying out and detailing
of the heart of the house areas and kitchen designing. Expertise in Food and Beverage cost control, inventory management, standardize recipe
costing and laying dowh F&B purchase specifications. Core team member of F&B Sales and promotions team along with DOSM and Revenue
Manager. Proven track record in providing Quality Customer Service to the customers and increasing
guests’ satisfaction. An independent, innovative and enterprising leader; possess excellent communication,
interpersonal and people management skills to positively contribute to organizational growth and success.
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ACHIEVMENTS
Finalist of Food & Beverage Service Leader of the Year-2015 for Indian hospitality Oscar “ Hotelier India”
Nominee’s Presidential Award -2014 for ‘Starwood Care for businesses - Asia Pacific. Awarded for Best Wedding Hotels in City – Today’s Traveler. Times Night life awards for the Best Bar in 5 star categories. Banquet Chmpion Title featured in Starwood Care. Achieved an annual record profitability by implementing beverages up selling strategy there
by raising financial year revenue by 29 % over budget. Achieved 15 % growth of food & beverage revenue compare to previous year and 8% higher
then previous year in GOP. Achieved 96 % score in Starwood food safety & hygiene audit and stood 2nd position in South
Asia region. Trained Master Barista
PROFESSIONAL EXPERIENCE
Marriott InternationalFood and Beverage Manager, Le Meridien, Jaipur. 2015 to present
Company Profile:
www.marriott.com
Food and Beverage manager - Le Meridien, Jaipur.
Notable Attainments:
Exceeded F&B budgets and GOP margins and flow through for the third consecutive year. Successfully launched Latest Recipe all day dining restaurant and Belcebo, the Italian
restaurant after renovation. Actively involved in stylizing of food and beverage areas and to bring the hotel 100% on brand
F&B experience. Working on project assignments on healthy Food and Beverage offering on Spa and health
club currently under renovations. Le Meridien Jaipur was awarded Gold status by Event managers Association of India for the
best lifestyle event hotel.
Job Profile:
As Food and Beverage Manager of Le Meridien Jaipur, I have been engaged in recruitment and hiring of associates, supervisors and managers and to inculcate Service culture amongst the team. This has been done through proper training both class room sessions and on the job training and simulations.
Actively involved with EMMA to develop Jaipur as the most upcoming MICE and wedding destination
Developed F&B vendor for the hotel from all procurement angle of quality control, cost, delivery time and ethical standards.
Actively involved with the team of Chefs to arrive at standard recipe, portion size, yield management and recipe costing. There has been an exponential rise in Food and Beverage volumes, rates and revenue by doing game changing activities.
Have rolled out one touch service express to reduce delivery time and increase guest satisfaction.
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Le Meridien Jaipur is host to world’s biggest literary festival, Jaipur Literature fest - The Writers ball. This is hotels annual brand centric event and has made LM Jaipur being recognized in the world.
Responsible for the operations of Four Food & Beverage Venues, In room dinning, 12500 sq ft of indoor banqueting and open lawns contributing additional 75000 sq feet of banqueting to the hotel.
Developing and implementing the strategies for food & beverage operations, marketing and sales that support achievement of the hotel’s goals.
Ensure that each profit centre e.g. Venues, IRD and Banquets is operated in line with maximizing profit while delivering on brand promise.
Introduced contemporary coffee breaks and theme dinners for banquets and running regional and international food trails.
To ensure consistency of quality, taste, presentation, temperature of food and beverage served in all restaurants and bars.
Responsible for achieving associate satisfaction,, customer satisfaction, loyalty goals and financial goals which include revenue & department profit.
Starwood Hotels & Resorts worldwide Inc.Asst. Food & Beverage Manager & officiating head of dept.
Le Meridien Jaipur 2013-2015
Company Profile:
www.starwoodhotels.com
Starwood Hotels and Resorts Worldwide, Inc. One of the world's largest hotel companies, it owns, operates, franchises and manages hotels, resorts, spas, residences, and vacation ownership properties under its 10 owned brands.The Starwood Hotels & Resort vision statement begins, "Exceeding expectations, improving our communities, and celebrating diversity are all principles on which Starwood was built." The remainder of the vision statement centers on these core principles.
Notable Attainments:
Opened two restaurants from project stage, Latest Recipe – all day dining restaurant, Belchibo - Italian Fine dinning
Handled one of the largest destination wedding and MICE venue in Rajasthan with 12500 square feet of banqueting indoor space and 75000 sq. ft. out door banqueting.
Rated Above Target and Outstanding during performance appraisal for two consecutive years at the Le Meridien Jaipur.
Job Profile:
Ensured guests experience is assertive, anticipative, friendly and courteous at all times Control and analyze quality levels of product and service, guest satisfaction, merchandizing
and marketing, operating costs, sanitation and cleanliness to its optimum level. Coordinate with cost control and analyze Food and Beverage cost and yield management. Coordinate recruitment, retention and termination activities in accordance with hotels HR
policies. Ensure consistently excellent service and efficient operation as per the standard operating
procedure Develop associate in all areas of managerial and professional responsibilities. Formulate short term and long term financial plans for Food and Beverage i.e. Revenue
budgets, Expense budgets and Capital expenditure budgets.
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To achieve budgeted revenues, control costs and maximize profitability Effectively hold training programs and plan training for F&B team both inbound and outbound Handling F&B projects and new openings Expertise in handling a diverse range of functions entailing Start up’s, F&B Operations. Motivated team contributor with a sense of commitment to innovative operational efficiency,
minimize risks and coordinate cross functional and multi functional processes to perform at levels.
To formulate the annual operating budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements.
To adhere to the established operating expenses and ensure that all costs are controlled. To participate in the formulation of the quarterly marketing plan and to have them
implemented to have an effective sales and promotional activities to maximize revenues.
Additional responsibilities
Along with the General Manager, responsible for security reviews, hygiene and safety standards of all hotel areas.
Ensures career development plans and succession planning of subordinates.
Day’s Hotels & Suites Asst. Banquet Manger & Asst. Restaurant Manager
K K Royal DAYS 2004-2009
Company Profile:
www.daysinn.com
Job Profile:
To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all time.
To handle guest enquires in a courteous, efficient manner and to find immediate solutions to guest problems and assure follow up with the guests
To ensure that the monthly forecasted Food & Beverage revenue are achieved constantly To build an efficient team of employees by consentient training needs for each associate and
to take part in their welfare, safety and development To build an efficient team of employees by consentient training needs for each associate and
to take part in their welfare, safety and development
TRAINING & EXPOSURE
Qualified trainer for Starwood hotels & resorts (after successfully completing Train the Trainer Part I & II in one to one and group training skills)
Service Excellence Social Skills, Leadership Skills People Productivity and Profitability Certified Master Barista
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PROFESSIONAL & EDUCATIONAL QUALIFICATIONS
Diploma in Hotel Management, INSTITUTE OF HOTEL MANAGEMENT, Durgapur, 2000.
PERSONAL PARTICULARS
Date of Birth: 07th July 1978. Languages Known: English and Hindi, workable knowledge in French Address of correspondence: Flat 35, Vivek Vihar, Shyam Doongri, Kuda, Amer, Jaipur – 302028.
References: Available upon request.
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