PRASHANT PIMPRIKAREmail: pimprikarprashant@gmail.com Contact: +91 7588307781LinkedIn Profile: http://www.linkedin.com/in/prashantpimprikar

Senior IT professional: Delivering enterprise level IT support aligning as per ITIL Practices & ITSM 20000

Project Management Service Delivery Client relationship and Governance Infrastructure management

Career abstract

Creative, results driven technology leader with over 15 years of global experience in managing the entire technology operations with a successful track of delivering on / before time within budget.

Skilled in grasping big picture, conceptualizing, implementing solutions and partnering closely with business leaders, various stakeholders and senior level executives.

Insightful professional with notable success in directing a broad range of IT initiatives, while participating and driving project planning, implementation, transition , service delivery and continual service improvement

Adroit in performing stakeholder management role, ensuring closer collaboration between IT delivery teams by proper liaising and coordination

Excellent interpersonal skills, possess awareness and sensitivity with a mature thinking, strategic business approach and an elegant presence.

Skill Set

End to end IT Infrastructure support, Project management Aligning IT support with ITIL best industry practices and ISO 20000 Delivery management ITIL Lifecycle Good analytical, writing, verbal and problem solving skills Motivating and leading teams towards running successful business process

operations - team approach to implement best practices to achieve business excellence

Keen on client needs assessment aptitude; client focused approach that fosters trust and allegiance; highly trustworthy, ethical and discreet

A result-driven IT Professional with diverse IT experience across domain verticals that includes Project Management, IT Infrastructure, ITSM, Systems Administration

AchievementsAppreciated & Awarded at all Levels for Timely Operational Support, New Ideas of Process Improvement, Dedication & Team Management.

Job objectiveSeeking senior leadership role in IT service management

Certifications & Trainings ITIL V3 (2010) Project Management Course – (2008) CCNA (Dec 2004) Microsoft Certified System Professional (2000) Lead Auditor ITSM 20000-1:2011 Certificate in ISO 14001 Six sigma Green belt

Academics

Master in Business Science – IT (2014) Post Graduate Diploma in Business Management (2013) Bachelors of Arts – English (2000)

Prashant Pimprikar.

Diploma - Computer Hardware Engineering, Networking (1995).

Employment History

EClerx Private Limited., PuneJob Profile: Senior Process Manager IT – (Since Jun 2012)

Working on various areas of ITIL including Service Design / IT Service Delivery / IT Operation / IT Service Transition

Manage the IT support on day to day basis for 2 Delivery Center’s including 4 ODC (off shore data center) Pune. Team size: 20, 3 Managers who exceed all performance targets

Involved in IT project and Transition management, maintain the RAIL(Risk Action Issue Log) and track the closure of all the risks identified. Establish IT governance status meeting / reports with Business and Clients.

Review Account IT Operations analyze the trending of the incident, problem & changes for the accounts from IT Service Delivery perspective.

Contract management for third party IT service provider, their scope of work ensuring alignment with signed client contract.

Develop yearly IT forecast based on the business operations inputs on the business expansion / new requirements. Keep a track on Budget vs Actual IT spends for the account and report out.

Manage Incident, Problem and Change management as per ITIL standards. Ensure IT Service availability and service level management. Client

relationship management

Projects handled: Drove the completion of projects / identified new opportunities / Targeted Client satisfaction and catering accomplishment of requirements

Transition of Change Management & Incident Management Standards, IMAC, Standard Image on desktops across all location

Identified challenges in operational procedures and developed uniform standards for quality and ensured consistent growth in End User Satisfaction.

Six Sigma Project in Service Desk improvement New facility setup from IT Infra perspective for 600 seats

WNS Global Services Pvt. Ltd., MumbaiJob Profile: IT Operations / Service Delivery Manager (Jun 2005 till Jun 2012)

Designation - Group Manager

I worked in various areas Service Design / IT Service Delivery / IT Operation Support Manager (Desktop & Service desk) / IT Service Transition & Information Security Audits.

Service Delivery - Targeted Client satisfaction and catering accomplishment of requirements

I use to manage the Delivery of IT services to Business Units and as a focal point of contact ( areas of Network, Server, Desktop, IT Security)for the delivery of services to the International Clients under Travel / F&A / Legal / Shipping Logistic domain – 4000 FTE’s

Ensuring Incidents and Problems are managed and resolved in accordance with agreed service levels.

Manage changes and amendments to the services in accordance with the change procedure in collaboration with Business unit & Client IT.

Reviewing the performance of IT services with Business unit & Client IT / using agreed review and reporting toolsets

Liaising with 3rd parties to co ordinate Delivery of service, on need basis Adhering to defined ITIL processes and measuring health of all processes

based on the defined metrics. Worked Closely for Creation of Service Catalogue Ensuring 99% IT Service availability to Operations Compliance to corporate and client security standards.

Prashant Pimprikar.

Initiating steps & Drive the Disaster recovery Plan to ensure business continuity with little or no disruption to operations

Create and review Solution design documents for process

Service Transition – Drove the completion of projects Transition from Local helpdesk tool to Manage Engine Service Desk Tool

without impacting user functionality Successfully run project on Desktop build creation and deployment on

approximate 3000 desktop’s across enterprise Collaborating with cross-functional teams and deploying technology to build

successful solutions. Tivoli implementation TUI project 300 FTE setup including 150 desktops, Servers, WAN, LAN, IT

security requirements FedEx Project 800 FTE Setup including 450 desktops, Servers, WAN, LAN, IT

security requirements Sony Project Voice / Non-Voice Setup including 450 desktops, Servers, WAN,

LAN, IT security requirements Centrica Project Voice Setup including 450 desktops, Servers, WAN, LAN, IT

security requirements

Service Operations – Identified new opportunities Team management - Conducts planned communication, open house with

operations Leaders. Windows 2003 Server, Active Directory, Patch Management, Server

Hardening & Desktop support. Active member of the Team for deploying Security Management framework

and lead ISO 27001, SAS70 and Security compliance efforts to reduce business risk.

Managing client's IT compliance duties to align the technology department with corporate strategy, which included vulnerability, and risk assessments of the information systems based on ISO.

Managed Client ODC (offshore data center)– Team Management, Setting Infra as per MSA, Managing BAU, Adhere Client Policies, Suggest better tools & implement successfully (Tivoli was used successfully for Patch deployment, Application Patch, upgrades -400 desktops) / DHCP project / Profile deletion Scrip implementation for PCI DSS compliance

Thinking Machines Pvt Ltd (Nashik)Job Profile: Sales & Service Engineer. (June1997 – Feb 2000)

C & M Farming Ltd (Nashik)Job Profile: Sr. Computer Hardware and Network Engineer (Feb 2000 – Nov 2004)

Videsh Sanchar Nigam Ltd. (Nashik)Job Profile: Network Operation Engineer (14th April 2005- June 2005)

CMS ltd (Pune)Job Profile: Leading FMS Support to ICICI Bank Ltd. (Jan-2005 March-2005)

Personal DetailsAddress (Present) – R 12 Vijaygad society, SBI colony, Paud Road Kothrud, Pune – 411038. (Permanent) – A 316 / 317 Shree Sadguru Nagar, Mumbai- Agra Highway, Nashik - 422009 Languages known: English, Hindi, Marathi.

Prashant Pimprikar.