Paige Parsons10 Connors Ave B307, Mansfield MA 02048 508-505-5627Paige312460@yahoo.com

GUEST SERVICE PROFESSIONALHOSPITALITY PROFESSIONAL

Profile More than 8 years’ of successful experience in the restaurant industry with strengths in problem solving, staff support, team leader, and being alert to potential problems that would decrease efficiency of the restaurant and planning ways to avoid such problems.

A devoted team player. Ability to train, motivate, and manage restaurant employees. Possess concrete computer and phone skills. Excellent working knowledge using Restaurant Manager POS software. Thrives in a high-paced environment and is able to keep the team on track to ensure

a positive experience for the customer. Possess the skill to handle, organize and run banquet serving up to 50+ guests. Works well with PosiTouch and Bev Spot Managed to be promoted from server to hourly manager as well as being promoted

from bartender to General Manager.

Synopsis of Achievements

Food Safety and Sanitation Management (Serve Safe 2014) Serve Safe Alcohol Training (Serve Safe 2014)Dining Room Management Certification (2015)

Serve Safe Allergen Training (2015) International Bartenders License (2015) Bachelors of Science in Food and Beverage Management (Fall 2015) Assist managers with creating more efficient ways to run the restaurant and

maintain a high level of organization and community moral.

Employment

Emmets’ Pub and Restaurant, Norwood, MAGeneral ManagerBar Manager

Hired, fired, and managed staff Balanced the daily cash out report Payroll Schedule Marketing and promoting the business through social

media and other resources Worked with BevSpot and completed inventory weekly. Inventory/Ordering of all alcoholic items Able to successfully calculate appropriate liquor costs Worked with PosiTouch

Bartender Welcomes guests, assists in getting a drink as well as food Followed serve safe procedures Properly checked IDs

November 2015 – Present

Followed opening and closing procedures of the bar Followed sanitation and food safety procedures

The Fairfield Inn by Marriott, Dedham, MAGuest Service Agent

Welcomes guests, assists guests with check in and check out procedures

Makes reservations, adjust reservations, assists guests with reservations

Is able to multiple task Provides a positive experience for the guest Handles money Works well with FOSSE Understands the Marriott Cooperation’s standards

Room Inspector (Housekeeping Supervisor) Is in charge of leading and supervising housekeeping. Assigns floor charts and rooms to the housekeeping staff. Checks on the status of housekeeping to ensure proper

Marriott standards are being met. Works with the housekeeping staff and houseman staff Is able to delegate and lead the staff Reports back to housekeeping manager daily Inspects all rooms daily to ensure proper cleaning has

taken place

Rick’s Roadhouse, Providence, RIServer

Takes orders, runs food, handles money, answers the phones, practices sanitation and safety

Gained position quickly as a lead server as well as a lead trainer to new employees

Provides a positive experience for the guest Assists with parties such as bachelor parties, work

meetings, and more Manager

Is in charge of opening the restaurant in the morning and making sure that the staff is on time and ready for the day.

Handles money this includes setting up the drawers and making bank deposits. Also is in charge of employee cash outs.

Is consistently on the floor making sure it is being managed properly and the guests are happy and the staff is correctly doing their job

Assists the GM in completing tasks and helping out with new hires

The Boston Tavern, West Bridgewater, MA

November 2015 – February 2016

May 2015- November 2015

Server (Also was a Banquet Server) Serves as a point of contact between customers and

restaurant ensuring a positive customer experience from

May 2010-May 2015

the moment they are seated. Takes orders, runs food, and handles money as daily

responsibilities. Other responsibilities include training new employees to

ensure proper protocols are followed.Hostess Answer phones, handle take-out orders, greet guests, seat

guests as daily responsibilities. Ability to help the wait staff whenever needed to guarantee

an efficient work environment.

Patriots Pro Shop, Foxboro, MA August 2006 - December 2012

Sales Associate Daily responsibilities included handling the cash register,

responding to phone inquiries, handling returns and assisting the customers to make certain they found what they were seeking.

Began assisting with the online website for the store and training new employees due to status as a well-seasoned employee.

East Coast Wings and Grill, Greenville, NCBartender/Server Worked behind the bar to gain experience in serving beer

and wine. Daily responsibilities included greeting guests, handling

orders, running food as well as utilizing the computer system to keep orders efficient and organized.

August 2012 - December 2012

Education Foxboro High School, Foxboro, MA 2005 - 2009East Carolina University, Greenville, NCJohnson and Wales, Providence, RI

2010 - 20122013 - 2015

References Furnished Upon Request