Mark R Booth Allen, TX 75013

619 933 1341 (cell) markboothTX@gmail.com

QUALIFICATIONS

• 16+ years of loss mitigation experience • 23+ years in mortgage servicing • Excellent analytical, problem solving, written, and verbal communication skills. • Ability to multi-task, meet deadlines and exceed goals. • Highly dependable, punctual, hard working and a team player.

EXPERIENCE 7/14-Present Deed in Lieu Supervisor ServiceLink, A Black Knight Company Managed a team of asset managers and the respective loss mitigation workflow for our client. Communicated process and procedure changes, ensuring compliance to clients’ guidelines. Prepared and distributed reports to help employees manage their portfolios, working with them to ensure department and individual goals were met or exceeded.

4/13-1/14 Unit Manager Wingspan Portfolio Advisors Managed a team of asset managers and the respective loss mitigation workflow for our client. Communicated process and procedure changes, ensuring compliance to FHA guidelines. Monitored the performance of subordinates, providing feedback and coaching. Worked with senior management to monitor productivity and refine processes. Resolved escalation calls from customers and real estate agents.

5/11-4/13 Loss Mitigation Supervisor REDC Default Solutions Managed a team of asset managers and the respective loss mitigation workflow for our client. Communicated process and procedure changes, ensuring compliance to FNMA guidelines. Worked with the team to ensure department and individual goals were met or exceeded. Resolved escalation calls from customers and real estate agents.

4/06-1/11 Loss Mitigation Representative/Team Lead GMAC Mortgage/Homecomings Financial Managed the short sale process, ensuring that tasks were completed timely and efficiently, in accordance with investor, mortgage insurance companies, and internal guidelines. Served as liaison to collections, foreclosure, and bankruptcy departments. Minimized losses through consistent review and analysis of information provided. 11/05-4/06 Portfolio Supervisor Homecomings Financial Managed a loss mitigation team and the respective workflow (short sales, deed-in-lieu’s, and note sales). Provided coaching on processes and procedures, maintained detailed quality control analysis, and worked with the team to ensure department goals were met or exceeded, providing feedback when necessary.

5/03-11/05 Universal Specialist Homecomings Financial Short sale, deed-in-lieu, modification, repayment plan negotiations, analysis, and processing. Reviewed severely delinquent loans for loss mitigation options, minimizing losses. Communicated with customers, real estate agents, authorized 3rd parties, and foreclosure attorneys. Analyzed financials received from borrowers and counseled regarding available workout options. 9/02-5/03 Loan Resolution Officer Homecomings Financial Short sale and deed-in-lieu negotiation, analysis, and processing. Minimized losses through consistent review and analysis of information provided. Communicated with customers, real estate agents, and other authorized 3rd parties.

3/00-9/02 Loan Resolution Specialist Homecomings Financial 10/98-12/99 Customer Loan Specialist I GMAC Mortgage 7/96-10/98 Loss Mitigation Processor GMAC Mortgage/Wells Fargo Bank 1/92-7/96 Assumptions/Customer Service Representative Wells Fargo Bank EDUCATION AND ACCOMPLISHMENTS B.S., Business Administration, University of California, Riverside Certificate in Supervision and Management COMPUTER KNOWLEDGE Excel, Word, Outlook, Equator, LPS (Fidelity), Fiserv/MortgageServ, LSAMS, AS400, HSSN, WP2