Name: Jessica Simpson Address: 4955 Lockhart Hwy Sharon, SC Email: jnsimpso2@yahoo.com Phone: 803-792-2785

Key Skills Communication skills Microsoft Word Microsoft PowerPoint Microsoft ExcelCustomer-oriented Resourceful Accounting Skills Social NetworkingMath skills Conflict Resolution Team Building Critical ThinkingData Entry Process development Multitasking LeadershipTeamwork Event Planning Reporting and Planning Problem SolvingCultural Diversity Customer Service Quality Focused Time Management

Area of Expertise

Accounting Skills Operated computers programmed with accounting software to record, store, and analyze

information. Maintained accurate accounts including cash, inventory, prepaid, fixed assets and accounts

payable. Performed complex general accounting functions, including preparation of journal entries,

account analysis and balance sheet reconciliations. Reviewed collection reports to determine the status of collections and the amounts of outstanding

balances.Data Entry

Budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Obtained scanned records and uploaded them into the database. Organized forms made photocopies, filed records and prepared correspondence and reports.

Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume

environment. Answered multiple phone lines, transferred calls to corresponding departments, filed records and

billed accordingly. Handle customers effectively by identifying needs, quickly gaining trust, approaching complex

situations and resolving problems to maximize efficiency.

Reporting and Planning Maintained status reports to provide management with updated information for client projects. Arranged, scheduled and coordinated all logistics. Check figures, postings and documents for correct entry, mathematical accuracy and proper

coding. Organized and attended meetings, including compiling all documents and reports ahead of time. Wrote reports, executive summaries and newsletters. Managed and reviewed filing and office systems.

Communication Skills

Developed key messaging, branding and positioning statements. Served as the primary point of contact for incoming media calls, including request meetings and

interviews with company executives and experts. Developed and managed communications strategies, plans and budgets. Provided feedback to all departments on brand consistency in outbound communications. Drafted post-event evaluations compiled results and recommended changes for future events.

Customer Service Answered an average of 20 or 30 calls per day by addressing customer inquiries, solving

problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Handled daily heavy flow of paperwork and cooperated with the accounting departments on

invoicing and shipping problems. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Effectively managed a high-volume of inbound and outbound customer calls. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call

center environment.

Volunteer WorkSandy River Baptist Association (SRBA) - August 2012-Present

EducationYork Technical College, 452 S Anderson Rd, Rock Hill, SC– August 2012– May 2016 (Accounting)

Work Experience York Technical College, 452 South Anderson Road, Rock Hill, South Carolina 29730Accounting Assistant - May 2015- Present

Kohl’s, 1522 Meeting Blvd, Rock Hill, SC 29730Sales Associate-Dec 2014 -Feb2015

York County Public Safety Communications 911, 149 W Black St Rock Hill, SC 29731Administrative Assistant and Data Entry – Sept 2013- Feb 2014

Better Pak, 2411 N Cherry Rd, Rock Hill, SC 29732Cashier, Assistant, Receptionist and Data Entry - Dec 2011-Jan 2013

Vector Marketing, Rock Hill, SCSales Rep and Cashier, June 2012– Dec 2012