L GAJANAN SHIRKE-MIHPlot No- 98-A, Dubey Nagar, Hudkeshwar Road, Nagpur 440034

Mob: 9503357341; Email: gajananshirke@gmail.com,gajanan@gajananshirke.comWeb: www.gajananshirke.com

GENERAL MANAGER & AUTHOR, WITH A SUCCESSFUL CAREER SPANNING 15.6 YEARS

A focused and analytical Hospitality Professional, with a distinguished career spanning over 16 years. Key assets include understanding complex issues and acting decisively to reach rapid and satisfactory resolutions, excellent communication qualities and the drive to champion the customer at every turn. Demonstrable record of successful change management and ensuring desired outcomes are achieved. Proven skills in operating successfully in multi cultural environments and a natural executive and team coach. Intuitive and shrewd business skills with an uncompromising approach to operational excellence.

Skills MatrixOperational management | sales management | general management | client management | people management | brand standard compliance | business development | profit development | profit accountability | corporate management | KPIs | strategic business planning | audit process | balanced score card process | diagnostic development | brand improvement | business analysis | process improvement | project management | problem resolution | issue resolution | development plans | team development | stakeholder management | change management | Revenue Management and Yielding

SELECT ACCOMPLISHMENTS

Eminence of catering to Former The President of India & Former PM.

Successful Author

Caterer to Chief Minister of Chhattisgarh & all ruling Party Leaders.

Skilfully set up & opened well known Hotels & Multi Cuisine Restaurants from the scratch for:

FUNCTIONAL SKILLS

Project Launching Brand Building Sales & Marketing Operation & Administration Startup Management

Turnaround Management Event Management Client Servicing Strategic Planning New Initiatives Quality Control

Team Management F & B Operations Business Development Training & Development

CAREER PROFILE

-Dhillon Hotels Pvt Ltd -General Manager Operations Got promoted as Vice President Operations & Business

Development (June 2012 to till date)

Responsibilities: Handling upcoming hotel and convention projects and running hotel in bhilai The Hotel achieved a growth of over 39% in revenues in a span of two years and a increased

profitability from 22% to 41%. Efficient operation, focus on Top Line/Bottom lines and cost control of all hotel departments

and facilities Rooms and public areas consistently maintained to standards of attractiveness, comfort and

cleanliness Food and beverage consistently maintained to standards of quality, innovativeness, service

and presentationPage 3

Energy consumption is monitored and minimized Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing,

etc. The attaining and maintenance of service levels that exceed expectations is one standard

of measurement in measuring the above. To achieve the best utilization and planning of staff resources, ensuring productivity and

positive climate of staff relations To ensure the proper maintenance of the hotel’s physical facilities resulting in employee

and guest safety, orderly operations, good appearance, compliance and legislation, suitable working conditions and cost control.

To ensure that appropriate systems and controls are in place and able to produce regular and accurate information for the hotel’s corporate offices analysis.

Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees. 

Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. 

Deals with the general public, customers, employees, union and government officials with tact and courtesy.

Effectively using Yield Management system & follow on a daily basis Weekly sales calls with sales team Defined Safety Committee & meetings to analyses any health & safety related issues with

timely resolution.

Vits Pune & Head Lotus Resort Division (A Unit Of Kamat Hotels India Ltd )General Manager (Oct- 2010 to may 2012 )

Responsibilities: Launched the Orchid Conventions 57000 Sqft convention center. Responsible for running Daily Operations of the hotel. Responsible for financial performance of the hotel in terms of GOP, revenues and controlled expenses. Responsible for developing hotel leaders from the existing department heads and executive committee members  Initiating and maintaining contacts with Top accounts – CEO’s, Key bookers and civil administration.

-HOTEL SHAMROCK INTERNATIONAL, RAIPUR-(A Unit Of Shamrock Ventures Pvt Ltd)

General Manager (Jun 2009 to Sept 2010)Responsibilities:• Successfully Opened Hotel .•Developing robust Sales and Marketing strategies for the hotel and driving revenues through all sources.•Create proper positioning for the hotel as an upscale business hotel with exciting dining options.•Responsible for hotel handover from Projects team to Hotel Operations after thorough snagging.•Building a high performance team as per Job Specification & growing leadership from within the team since opening.•Ensure all divisions have proper Policies and SOP’s for systematic way of operations.•Setting up of F & B concepts and execution of same.•Preparation, presentation and approval of Hotel Budget. •Ensuring efficient operations for running a profitable hotel that delivers high level of guest satisfaction.

PREVIOUS EMPLOYMENTS

Hotel Grand Dhillon, Bhilai as Operations Manager (Sep2008 – May 2009) Hotel Mayura Raipur as Food and Beverage Manager (Aug 2007 – Sep 2008) Kamat Hotels India Ltd (Restaurant Division), Mumbai, as Manager - Operations - Nagpur & Raipur (Jul 2006 – Jul 2007) Hotel Babylon International, Chhattisgarh, as Asst. Manager - Food & Beverage (Oct 2003 – Jul 2006) The Stellar Gymkhana, Greater Noida, as HOD - F&B Service (Apr 2003 – Oct 2003) Hotel Shipra, Noida, as Sr. Captain - Restaurant In charge (Mar 2002 – Mar 2003) Hotel President Planet, Indore, as Captain Bar In charge (Apr 2001 – Mar 2002)

Page 3

Hotel Sayaji, Indore, as Sr. Steward (Nov 2000 – Mar 2001) Hotel Clarks, Khajuraho, as Junior Operational Assistant (May 1999 – Nov 2000) Resort Riveria Rajawas, Jaipur, as Sr. Steward (May 1997 – Jan 1999)

ACADEMICS

MBA in Marketing Management from L.N. Mishra Institute of Economic Development & Social Change, Patna Under Magadh University Gaya Year : 2008 Distance Learning Diploma in Hotel Management, National Institute of Hotel Management, Bhuvneshwar (1999) Bachelor of Arts, Agra University (2004) Six Sigma Green and Black Belt Certification (Udemy)

PERSONAL DETAILS

Date of Birth: 20 Feb 1980 Passport Number : J3365052 Fluent in English, Hindi and Marathi

Page 3