Rodney D. Jones1053 Cypress Ct • Madera • CA • 93637

PHONE: (201) 755-2333 • E-MAIL: rdjdmj@gmail.com

INFORMATION SYSTEMS - DESKTOP SUPPORT & SERVER INFRASTRUCTURE

Accomplished Information Technology (IT) professional with 18+ years of experience in IT. Portfolio ofdesktop and server experience includes: Troubleshooting networking, application and operating systemissues. Hardware diagnostics and repair. Install, test, and configure new hardware and software. Performtimely hardware and software upgrades. Provide basic troubleshooting of mobile devices and networkprinters.

TECHNICAL SKILLS

Scripting: PowerShell scripts, command line batch files, Excel macros,. Management Tools : vSphere, Microsoft Deployment Toolkit, System Center Virtual Machine Manager, EqualLogic Group Manager. NetworkMonitoring: Nagios – open source IT Infrastructure monitoring and alerting tool. Technical Training: Write troubleshooting documents, step by step how to guides using Microsoft Word and video authoring tools.

PROFESSIONAL EXPERIENCE

Watchtower US Printing Facility, Wallkill, NY 2012-2015

Network Administration and Engineering

● Responsible for integration of Microsoft Deployment Toolkit (MDT) into infrastructure for rapid deployment of both operating system and applications to Microsoft Virtual servers (created dynamically), physical servers and desktop computers. Designed USB drive containing portable version of MDT used for rapidly deploying hardware in remote locations.

● Provided extensive training on use of MDT to IT staff in multiple branches around world in the form of written articles, videos and video conferencing.

● Developed Powershell scripts (samples of work available) integrated with MDT to automate near zero touch OS deployments to desktop and servers.

● Established and published articles on methodologies for quickly identifying and correcting driver issues particularly related to OS deployments.

● Researched and integrated Microsoft System Center Virtual Machine Manager as an enterprise deployment solution for 80 Branches offices around the world.

● Network administrator for servers running Microsoft Hyper-V.

Watchtower Headquarters, Brooklyn, NY 2006-2012

Server Infrastructure Team

● Integrated HP Blade servers and VMWare ESX versions 2.0 thru 3.5 into network infrastructure. Performed server OS deployments and upgrades starting with Windows 2000 thru Windows 2012R2.

● Provided first level server support including troubleshooting Windows Server operating systems, repairing/replacing server hardware as part of a network control center.

● Maintained an open source application (Nagios) used to monitor IT infrastructure which included configuring SNMP to monitor critical services and hardware components. Managed and resolved DHCP, DNS and Active Directory related network issues.

● Processed Nagios alerts on a daily bases for over 2,000 network devices (WAN included 3 office complexes located in Wallkill NY, Patterson NY, and Brooklyn NY). Devices monitoredincluded: servers, switches, routers, IP cameras, telecom equipment and other unique network devices.

● Trained Help Desk staff on creation and deployment of VMWare virtual servers.

Watchtower Headquarters, Brooklyn, NY (3,500 Users) 1997-2005

Desktop Support

● Maintained desktop computer hardware and software, diagnosing, repairing, replacing, re-imaging and configuring computers through Windows 95, NT, 2000 and XP as necessary.

Help Desk

● IT Staff of 12 provided application support including: Lotus Notes, Outlook, Microsoft Excel, Microsoft Word and miscellaneous proprietary third party software and in house applications.

EDUCATION

High School education. 1 year Computer Science at University of Oregon (1980), 1 year programming in Assembler at

Lane Community college (1981), over 18 years experience in IT field supporting and integrating technologies in an

enterprise environment.

Available for Contract Assignments