Prashant ChatterjeeMobile: +91- 8462009807/ 8462009507

E-Mail: prashant.chatterjee@rediffmail.com

SENIOR MANAGEMENT PROFESSIONALResult-oriented professional targeting assignments in Customer Support Collection/Recovery (Bad Debt) and Business

Development with an organisation of reputeLocation Preference: North India & West

P R O F I L E S U M M A R Y

A performance-driven professional with nearly 12 years of comprehensive experience in Collections & Recovery(Bad Debt), Retention, Business Development and Escalation & Dispute Management

Presently associated with ATC Telecommunication Infrastructure Pvt. Ltd. as Manager (State BD & Collection Head- AR)

Expertise in improving churn performance by achieving the targeted customer and accomplishing product churn targets through making continuous improvement to retention activity

Proficient in managing the collection & recovery operations for minimizing the delinquency level and achieving targets Excellent in providing team support by training the members, answering queries, resolving issues and ensuring higher

efficiency & reducing TAT An enterprising leader with excellent communication, analytical, planning and organizing skills

S K I L L S E T

Collections Billing Compliance Management Business Development Team Management Escalation & Dispute Management Relationship Management Customer Interaction(SPOC) Retention and Churn Management

O R G A N I S A T I O N A L E X P E R I E N C E

Since Feb’11: ATC Telecommunication Infrastructure Pvt. Ltd. (Formerly Viom Networks Ltd.), Bhopal (MPCG) as Manager (State BD & Collection Head- AR)Joined as Deputy Manager (BD & Collection- AR)

Key Result Areas: Spearheading the entire gamut of activities related to collections and achieving collection targets Administering a portfolio size of INR 35 Crores Coordinating with the concerned departments for the resolution of issues, ensuring collection and retentions Maintaining DSO as per AOP; preparing reports and analysis on compliance and adverse trends along with appropriate

recommendations or conclusions Monitoring collections & recovery processes and implementing strategies for improving collections time Designing & implementing collection & recovery strategies in case of payment defaults; maintaining healthy portfolio of

recovery by improvement of collection Coordinating and following-up with customers and Sales Teams for the collection of overdue / long outstanding accounts Reviewing aged receivables; tracking weekly aging reports and conducted collection calls, as needed, for corporate and

franchise accounts Acting single point interface for customers; resolving day-to-day queries/ concerns Building & strengthening relationship with key stakeholders and updating prospect funnel on a regular basis Working toward reducing bad debts by resolving disputes and managing escalations Leading, mentoring & monitoring the performance of the team members of the assigned agency to ensure efficiency in

process operations and meeting of individual & group targets

Highlights: Achieved top position for collection and reducing bad debt in 2015 on PAN India level Registered highest collection of INR 68 Crore in Mar’11 and bagged 1st position on PAN India basis for minimising debt Entrusted with key customers such as BSNL, Vodafone, TATA, Aircel, SSTL, ,Uninor, Airtel, R Com & Idea Reconciled around INR 20 Cr customer accounts within 1 months which were pending for over 2 years; recovered

approximately INR 16.5 Cr from Customers

Reduced Day’s Sales Outstanding (DSO) from 90 days to 28 days in 3-4 months through implementation of a systematic follow-up plan

P R E V I O U S E X P E R I E N C E

Mar’10 – Feb’11: Bharti Infratel Ltd., Patna as Assistant Manager- Sales & Collection (AR) Patna -Bihar& Jharkhand

Highlights: Ensured 100% billing for each IP colo sites and payment from customers Reduces bad debt with clearing old long outstanding as per management requirement within timeframe of 2 months

Aug’08 – Mar’10: Vodafone Essar Dig link Ltd., Kanpur, Up East as Zonal Corporate Collection Manager-Kanpur (Credit and Collection)

Highlights: Received the title of Super Star Performer in Oct’08 for 109 % & Jul’09 for 112% target achievement Brought down bad debts through faster & higher collections in 30-60 buckets and higher recoveries in 90+ buckets

Jul’08 –Aug’08: HDFC Bank Pvt. Limited, Lucknow as Relationship Manager (Finance U. P. East) - Auto Division

Highlight: Conversion of CA/ICWA/Doctor s& other professionals into DSA for business Expansion/Growth.

Aug’04 –Jun’08: Reliance Communications Limited, Lucknow as Corporate Sales and Collection Officer (U. P. East)-Broad Band

Joined as Service Delivery Supervisor-Broadband Division -Customer Care and Operations

Jul’02 – Apr’04: ABN-AMRO Bank, (DST Team), Lucknow as Team Leader (Finance) - Auto Division

A C A D E M I C D E T A I L S

Pursuing Post-Graduation Diploma in Business Administration (PGDBA) with specialisation in Finance from Indian Institute of Professional Studies, Lucknow

B.Com. from Lucknow University, Lucknow in 2002

Other: 1 year Course of Computer Administration from Tulec (Tata InfoTech), Lucknow Tally 5.4 (A/C) from ET&T Education (Govt. Recognized), Lucknow; secured highest percentile in the batch

I T S K I L L S

Knowledge of MS Office, Tally 5.4 and Internet Applications

P E R S O N A L D E T A I L S

Date of Birth: 20th August 1980Languages Known: English, Hindi & Bengali Present Address: Flat No-303 Nikhil Nestles, Hosingabad Road, BhopalPermanent Address: H.No-656, Sector-9, Indira Nagar, Lucknow