Deepak ChoudharyB-190/191, 1st Floor, Jawahar Park, Devli, Khanpur, Saket, New Delhi - 110062

Cell: +91-8130210989, email:d_choudhary@hotmail.com.

Summary

A highly qualified, operation, business development, sales, marketing & HR professional with wide intensive cross-functional experience in local/international industry. Seeking a challenging high managerial position in a multi-national, well reputable organization. More than 12 years of multiple experiences in profit and loss responsibility, asset management, customer growth, revenue production, personnel development, inventory control and key result areas. Proven track history in improving operations and increasing organizations profitability.

Skills

Ability to work efficiently in a high demand, team oriented, and fast-paced environment. A go-getter, positive attitude with excellent confidence and self motivator. Ability to maintain customer confidentiality. Good communication skills and excellent interpersonal skills. Ability to express ideas in clear and concise manner. Solid problem-solving skills and excellent Management skills. Ability to think tactically and identify significant success factors.

Professional Highlights

Strong track record delivering outstanding sales results and effecting massive positive change in a wide range of challenging situations.

Proven ability creating highly effective sales and marketing campaigns. Skilled and recruiting, training, and motivating teams of top-performing sales experts. Perfect record of attaining all sales and performance objectives. Able to manage multiple projects simultaneously while meeting all deadlines. Demonstrated ability troubleshooting business problems and implementing creative, highly

effective solutions. Highly motivated, confident, organized, detail oriented, patient and disciplined.

Professional Experience

EXL Services India Pvt Ltd - Dec’11 till date

Lead Assistant Manager - Dec’14 onwards

Reportees include Asst. Managers & a team as well Ramped up business single handedly to generate more revenue for the organisation Involved in migrations of new business Currently leading the most complex project which generates employment for 300+

people Managing end to end operations New business migration & implementation

Direct client handling including sales pitch for new business Formulation of strategies to enhance client centricity for a higher CSAT Formulation of HR policies to contribute towards a higher ESAT Driving AIM to enhance Process Excellence for a higher annualized returns Developing goals & core competencies of an Asst. Manager Involved in Recruitment and T&D for the project Goal Setting for a financial year for the associates Annual appraisal closure for the projects Managing attrition & shrinkage for the entire project Devising cross skilling roadmap for the staff to gain higher productivity Driving adherence to company policies & procedures by working closely with

compliance team Effective capacity management to enhance profitability Planning IJP’s & formulating JD’s for the required profile

Asst. Manager - Dec’11 to Dec’14

Reporting to Manager Managing day to day operations based on agreed SLA’s Leading, guiding & managing the team Handling escalations Ensuring accurate & timely MIS generation and reporting Assisting in PE initiatives Maintain & develop the process to ensure optimum efficiency Process level KPI reporting, P4P reporting & data analysis Provide coaching & feedback to team members to enhance performance Formulate goal forms & competencies for the associates Coaching & guiding team members on organizational goals, policies & values

Prowess Solutions India, U.K.

Asst. Manager- Business Development & Operations- 2009 to 2011.

Reporting to Manager. Devise and monitor end-to-end sales program for voluminous revenue generation. Experience in International Marketing, branding, development, etc. Implemented strategic planning methods for business development. Assisted in the creation of a new division by establishing contacts in target markets through client

visits, telemarketing, direct mailers, trade shows and vendor relationships. Formulation of marketing strategy for smooth and effective key account management. Formulating strategy for effective CSAT surveys for better CRM. Manage and direct all domestic Sales and Marketing operations. Personally generated 25% of total company revenue over the past 1+ year. Perform comprehensive market analyzes and create accurate sales forecasts. Coordinate all human resource issues including recruitment and staff allocation. Provide innovative and effective solutions to a wide range of complex problems by thinking

“outside the box”.

Deliver dynamic, engaging presentations to large audiences at trade shows and public speaking engagements.

Built top-performing sales team of 15 from the ground up. Coached, trained and mentored Sales Associates to deliver outstanding personal performance. Conducted extensive negotiations with partners, establishing synergistic, highly profitable

relationships. Create custom system solutions by working closely with clients. This resulted in systems that met

client needs precisely, increasing customer satisfaction and sales. Developed and nurtured excellent relationships with key accounts. This established trust and

rapport, and allowed us to rebuild former relationships as well as establish a new, lucrative client base.

Performed extensive competitive analysis to identifying rival strategies; initiated counter-strategies and programs to surpass our competition. This resulted in sustained sales growth and increased market share.

Identify new opportunities for expansion; implement appropriate sales and marketing strategies.

R Systems International Ltd. (IT/ITES Industry), Noida, 2006-2007 India, U.S.

Team Leader (Operation)

Reporting to Asst. Manager (operations). Handled team of 15-20 FTE’s and Sr.FTE’s. Part of core team of 10 people to transition H.R.O business from leading clients in U.S.A. Only T.L to service the same accounts live along with U.S peers. Responsible for formulation of SLA’s, KRA’s and KPI’s for the process and strict adherence to

them. Identified and made recommendation for process improvements. Worked in close quardination with MIS, Quality and Training department to enhance process

efficiency. Oversaw the implementation of organizational policies and procedures. Monitored the performance of personnel to ensure a productive work environment. Managed the HR function in the areas of staffing and training. Formulated strategy for R&R programmes. Motivated employees to achieve personal goals and to consistently meet expected quotas. Built a teamwork environment that encouraged hard work and collaboration.

Ensured workflow efficiencies, customer service excellence, and quality assurance.

Global Vantedge (Essar Group) (IT/ITES Industry), Gurgaon, 2003-2006 India, U.S, U.K.

Accounts Receivable Manager.

Reporting to Team Leader(operations) Mentored a team of 10 FTE’s. Only person responsible for handling clients with average balance of $40000. Was responsible for direct client interactions for formulating SLA’s for HNI’s. Business Development with various BFSI clients. Responsible for formulating strategy regarding Presales, Sales and customer service. Formulation of strategy pertaining to dialer and skip tracing. For HNI’s streamlined the process of Home Mortgage and refinancing.

Worked in synchronization with world’s three major credit unions for generation and updating of credit reports.

HERO ITES (HERO group). (IT/ITES Industry), Gurgaon, 2002-2003 India, U.S.

Customer Relationship Manager.

V. Customer Pvt. Ltd. (IT/ITES Industry), Gurgaon, 2001-2002 India, U.S.

Executive.

Rewards & recognitions

Best Lead Asst. Manager HY1 2015 Monthly Star performer award May’15, Jan’15, Mar’14, Nov’13, Jan’13 Top Performer Award HY 1 & 2 2012 & 2013. Highest Employee Satisfaction Award for the year 2012 & 2013 Best Presenter Award Management Offsite 2012 Certificate of excellence for helping new FTE’s to come up the learning curve sooner. Hipo for the year 2015 Rewarded for successfully migrating 2 projects worth millions of dollars

Training & Development

LEAN & ASSET trained Operation Management Cost management

Technical Profile

SAP, MS Office, MIS, Visio

Education

M.B.A with major in Sales & Marketing minor in HR in 2009 from Ranchi University with 69%. Graduation in Graduate Diploma in Business Administration from National Institute of

Management, Mumbai with 70%. 10+2 in Commerce from B.I.E.C with 70%. 10th from I.C.S.E with 68%.

Personal Details Date Of Birth : 20th November 1977