Angela M. Neal200 Congress Ave., Unit 23C, Austin, Texas 78701 ~ Cell: (512) 645-7074 ~ Email: Angie.Neal@hotmail.com

An ambitious, confident sales/marketing professional with over 10 years of experience in the customer service industry who delivers proven abilities in exceeding sales plans, team management, creative problem solving, product marketing, and detailed event planning. An individual, who quickly grasps complex concepts, and is

able to build trusting, win-win relationships through excellent customer experiences with a demonstrated strength in motivating staff and team dynamics.

CAREER HISTORYMembership Director, The University of Texas Club – Austin, Texas 2014 to PresentPrivate dining club located in the Darrell K Royal – Memorial Stadium on the campus of The University of Texas at Austin. Started in 1998, this stadium club is owned by ClubCorp and boasts over 3,000 members.

Exceeded dues added and initiation fees sales plan for 2014 and 2015 Enrolled over 525 members with dues added over $425,000 annually Produces and maintains a half million-dollar department budget Manage a forty-member committee that focuses on new member attainment Actively involved in sales training for general managers in training Received highest score on problem solving assessment in regionReason for Leaving: Seeking a challenging role with more career advancement opportunities

Briefing Coordinator, Advanced Micro Devices – Austin, Texas 2013 to 2014Located at the Lonestar Campus, AMD’s Customer Engagement Center hosts interactive briefings to promote semiconductor business to various international customers, executives, press, analysts, and community leaders.

In charge of briefing management, including agenda development and coordinating with subject matter experts Managed customer engagement center room scheduling and calendars Trained, scheduled and managed catering staff Contracted outside vendors to create memorable customer experiences Assisted with developing plan to reach briefing standards according to the Association of Briefing Program

ManagersReason for Leaving: Opportunity for higher compensation

Briefing Specialist, BMC Software – Houston, Texas 2012 to 2013“World Class Award Winning” (awarded by the Association of Briefing Program Managers) Executive Briefing Center located at BMC’s headquarters. State-of-the-art facility provides unsurpassed customer informational experiences for organizations engaging in business service management software.

Managed logistics for all customer meetings occurring in Houston and satellite conference locations worldwide Produced customer engagement center print deliverables (badges, agendas, name tent cards, attendee lists, etc.) Scheduled all catering orders, assisted with menu development, and supervised contract service staff Worked with outside vendors to negotiate contracts for customer activitiesReason for Leaving: Relocation to Austin, Texas

Teacher, Travis High School – Richmond, Texas 2011 to 2012One of eleven high schools located in the Fort Bend Independent School District.

Developed curriculum for three highly interactive courses (Nutrition, Interior Design, Fashion Design) Created projects that engaged the student and focused on student career development Managed over 250 students per day and interacted with parents/guardians weekly via email communication,

phone calls, and/or conferences Met and exceeded deadlines for grade entry, department projects, and administration requirementsReason for Leaving: Desire to be in a corporate environment

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Corporate Trainer, Hospitality USA – Houston, Texas 2010 to 2011Hospitality Management Company with over twenty-two restaurants in Texas, Oklahoma, and Colorado. English pub concepts and Italian family full-service restaurants in portfolio.

Experienced in personnel hiring, training, scheduling, and evaluating performance Actively participated in staff and organizational meetings, offering constructive input and feedback to increase

customer satisfaction and improve service standards at twenty-two restaurants Developed initial online training courses Implemented customer service training seminars and front of the house service skills testingReason for Leaving: Travel demands on family

Membership Director, Royal Oaks Country Club – Houston, Texas 2007 to 2010Private equity country club developed by Sunrise Colony Company. Established in 1999, club features a Fred Couples Signature 18-hole golf course, state-of-the-art fitness center, seven tennis courts, extensive event space, resort style pool, and children’s day care.

Engineered several marketing campaigns that incentivized members to refer and engage actively in the enrollment process

Responsible for creating and upholding a $350,000 department budget Executed a new club website assisting each department with setup, construction, and maintenance Created and edited bi-monthly club newsletter that circulated to over 1,000 households Planned several member events to promote the luxury club and lifestyle among members and guests Supervised and mentored membership assistant

Membership Director, The Club at Falcon Point – Katy, Texas 2004 to 2007ClubCorp owned, property started in 1984 and features a Bruce Devlin and Robert von Hagge designed golf course, swimming pool, tennis courts, dining/private event facility, and fitness center.

Created sales and marketing campaigns that drove dues added revenues to hit company targets Key player on club turnaround team which prevented the club from being sold Increased awareness in the community through building connections within the local Chamber of Commerce Built trusting relationships with members which increased referrals Developed a club “charity of choice” and raised over $7,000 for the organization in a year

EARLIER EXPERIENCEMembership Associate, Horseshoe Bay Resort and Club – Horseshoe Bay, Texas

Membership Assistant, Royal Oaks Country Club – Houston, Texas

Golf Shop Attendant, The Club at Falcon Point – Katy, Texas

EDUCATIONBachelors of Science, University of Houston- Houston, Texas August 2001 to December 2004Degree: Hotel and Restaurant Management, Magna Cum Laude

SKILLS, HONORS AND ACHIEVEMENTS Houston Texans Cheerleader (NFL), 2001 - 2004, Field Representative, 2009 – 2012 Mrs. Texas United States 2010 - 5th Runner-Up at Mrs. United States 2010 Proficient in customer relation management systems such as: MemberPride, ProspectPro, Eloqua, CaterPro,

ClubEssentials, Jonas, BriefingEdge, and SalesForce ClubCorp “Club 100” Sales Winner Austin Young Chamber of Commerce - Member, 2014 - Present, Committee Member - 2015 Association of Briefing Program Managers - Member, 2012-2014 Mrs. Texas United States Pageant - Production Manager, 2013 - 2015 Galveston Historical Foundation - Member, 2012-2013, Chairperson - GHF Home Tour, 2013 City Wide Club of Houston Thanksgiving and Christmas Eve Feast - Committee Member, 2008 - 2012 Club Managers Association of America (CMAA), Texas Lone Star Chapter

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