resume - amit basak

8/8/2019 Resume - Amit Basak

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Amit BasakRoom No-2, Bhavani Nagar, Shankar Kharvi Chawl, Sahar,

Andheri (East), Mumbai :- 400 099.Contact no: 9320005415, E-Mail: [email protected]

--------------------------------------- Objective ---------------------------------------

To seek a highly responsible and challenging position in a growthorientedorganisation, where experience, initiative and interpersonal skills will be stronglyutilized and chance for professional growth will be provided.

---------------------------------- Work Experience -----------------------------------

Currently working as a Sr. MIS Executive at the Corporate Office, Operationsin DTDC Courier & Cargo Limited Co. (since March 2009)(DTDC, a 20+ year old company. Pioneer of Franchisee Module in India, with 4500+ franchisee

all across India. Handling an average of 2.5 to 3 lac consignments daily)

Job Profile & Achievements

Direct reporting to the National Head of Operations @ Corporate Office in Mumbai

Handling a team of two members, responsible for All India Operations data/MIS

Handling Daily / weekly / Monthly & Quarterly MIS consisting to 30-40 reports

Assisting in all areas of Operations including strategies & planning / target setting& day to day operations

Along with NHO, responsible for overall growth of operations performance /processes / projects / future strategies & planning

One points contact for All India Operations & Corporate IT

Active member @ All India Operations Meet held quarterly Setting up of parameters for Operations performance, analyzing failures,

actioning of failures etc. through meeting & concall.

Projects handled successfully

a. Operations Measurement Scorecard All IndiaA comprehensive operations service report covering 9 Major parameters ofOperations, been displayed weekly/monthly/quarterly to OperationsManagers across India and Management. Single handedly carried out andrunning this project

b. OBC ProjectOn Board Courier A project started to cater to time definite deliveries

within metro cities of India. A new product (prime time plus) launched witha guaranteed delivery before next business day 10:00 am & 12:00

c. OBC Project Costing All IndiaA special project handled been assigned by the Director, to evaluate theprofit / loss made through the OBC project. A complete in-depth analysison cost incurred, bifurcation of cost, profit/loss making lanes, etc wasgiven. The same is now been reported and analysed by the managementfor OBC performance on monthly basis

d. 10 Points Strategy10 Major activities in Operations been identified in view of bringing inuniformity & systematic approach while carrying out these activities.Presented the same at the National Operations Meet Held at Bangalore


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e. Operations & Training Module All Operations DepartmentTask of creating an Operations Manual was given in the NationalOperations Meet by CMD. A brief manual comprising of all the operationsactivities, starting from pick up till delivery is made and will be rolled out.

f. All India POD projectProof Of Delivery is an important activity of delivery, which is to bereturned back to the shipper, which serves a written proof that theconsignments is delivered. A system was made to have a smooth flow of

PODs from the delivery locations and reach the shipper. Also a team wascreated at all the location for follow up on remaining PODs

g. All India Transit Time (200+ cities)A much required and important project completed within the shortestdeadline given. 200 major cities in India was taken into account whilecreating a Matrix of Transit Time, which would give the time required frombooking till delivery for any consignment. The same was completed in 15days.

h. Creation of Major Accounts & Track-n-Trace Team along withNational CSS Manager

A team of Customer service was created at all the Metro cities for cateringthe TOP 5 customers (revenue wise). The team would carry out proactiveactivities to ensure smooth transaction of consignments towards thesecustomersTrack & Trace was created to ensure close all the open/undeliveredconsignments by EOD. This team would coordinate with the localoperations staff towards closure of pending consignment

i. CD UpdationCD refers to the load (incoming & outgoing) connected through airlines /railway / road. So as to ensure a tally of load been sent across from any

particular origin to destination CD entries play a vital role. Also thepayment done to the co-loader /airlines depends on the reports beenextracted through system based on CD updation. A 100% CD entry takenup and reached a level to 90% from 10% within 2 months

j. Creation and streamlining of Counter alerts / Pre alert team (load

confirmation)A tally of load is essential to avoid any extra / shortage / damage to theload. This project carries out a 100% tally of load sent from any origin torespective destination.

k. 100% Non documents manifestAll non documents are accompanied with a hard copy manifest, which wastallied by the respective receiver and then further process of operations iscarried out. With this, there is a complete accountability of non documentload through out the operational process. An analysis done on a dailybasis from compliance

l. Franchisee Delivery Competition & Branch Delivery CompetitionIn a way to motivate and create awareness towards quality delivery, acompetition among the franchisees (phase 1 1500 Metro franchisees,

phase 2 3000 Outstation franchisees) was carried out from July10. Thecompetition was based on same day delivery by the franchisee. Nationaland Regional winner to be awarded with cash prizes. . An analysis done ona weekly basis

m. GPS & Mobile updationGPS tracking been implemented in 80% of the vehicle in metros / frommetros. Tracking was applied in vehicle with the view of optimizing costthrough billing to the co-loaders, monitoring vehicle movement, analyzingthe turn around time, etc.

In-Hand projects

a. All India end to end Costing for all products


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An in-depth analysis of operational cost between any given origin /destination. A tool to identify the actual cost further beneficial towards

pricing / allocating resource or cost minimizing, etc

b. Operations Enhancement (including process changes / expansion /setting up team @ corporate office)

A projection given to the management towards expanding the currentoperational infrastructure/revisiting the process for strengtheningoperations & create a task force at the corporate office to carry out follow-

ups and Audits

c. Creation of Major Accounts Team @ Corporate Operations Team forhandling Premium Express Product

A team at the corporate office would handle the entire Premium product inthe network. This team would ensure smooth operations activity right frombooking till delivery for these products.

d. All India Linehaul mapping & routingA project created on power-point slides which would give us a completeview on the linehaul currently used in the network. A useful tool for alldepartment to understand linehaul routing from ex origin to destination /also useful for pricing.

-------------------------------- Achievements -------------------------------

1. Received prestigious appreciation Bravo Card from the Executive Directorfor an in-depth analysis of OBC costing giving management a complete viewof profit / loss on the OBC project including profit / loss making routes & cities

2. Appreciated by CMD for presenting and creating the Franchisee DeliveryCompetition project, currently been contested in 14 cities throughout India

3. Successfully delivered all the projects on time, been assigned to me byManagement and National Operations Head

Worked as an Operation & Customer Service coordinator / Data analyst with AFL-WizExpress, Mumbai (Express Division of Air Freight Ltd.) from September 2006 till

December 2008

AFL, Indias first courier industry. AFL-Wiz Express has started a new strategic alliance withUPS, the worlds largest, most successful and most profitable Express Package company

Job Profile

As an Operation coordinator / Data analyst / Customer Servicecoordinator at corporate office.

Direct reporting to National Services Manager at Corporate office.

Handling All India operations MIS.

Creation and improvements in operations reports on system as well as manualreports.

Setting / measurement and review on performance parameters along withteam.

Daily forwarding & review / analysis on performance through operation EWR(Early Warning Report).

Delivery and pick up productivity measurement.

Quality checks on delivery and pick up productivity performance.

Weekly & monthly report and review on International delivery performance.(UPS).

Maintaining & updating system with Location Details Update / NetworkUpdate.


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Weekend Reports from regional operations managers and regional customerservice managers and further analysed for performances

Collection and maintaining Lost Information Report (L.I.R).

One point contact for All India Tracer for untraceable & missing shipments.

Actioning of Customer Services complaints & calls at corporate level andcomprehensive reports prepared with action plan

Preparation and maintaining of operations data & power-point as and when

required by Superiors for BRM (Business Review for Month) & SPG (StrategicPlanning Group) meetings.

As a Customer Service Executive Backline.

Actioning an average of 200 traces per day as per global trace procedures andrespond to customers within 1 hour in case of reported service incidents topromote the highest level of customer satisfaction and identify areas ofimprovement.

Respond to external and internal customers, network, and other functionaldepartments promptly, accurately and effectively in line AFL requirements.

To receive, handle, and conclude efficiently customer requests and grievances

when necessary. Resolve / analyse complaints in order to retain customers and re-establish their

faith in AFL.

Keep escalated network traces to a minimum through in-depth analysis

Highlight areas requiring development to the attention

Processing network special service requests in a timely manner.

Compiling analytical reports where agreed.

Arrange special pickups or deliveries for time sensitive shipments.

-------------------------------- Skills --------------------------------

1. Excellent Strategical and Planning skills

2. Good communication / presentation and interpersonal skills.3. Innovative / Self starter & Result orientated4. Strong Project handling ability5. Extremely analytical, Good with complex & huge data / MIS

6. Advanced skills in Microsoft Office / internet tools / IT skills relating tooperations

7. Very good with Presentation Slides.

Educational Qualification:

Bachelors Degree of Commerce from Mumbai University Securing second class inMarch 2005.

Trainings undergone:

Management Development Program 2 days workshopTeam ManagementStandard Operating Processes - OperationsLine-Haul Management.Operating systems - operations (Stratos).

Training on International operation processes.Excellence in Customer Service & Professional Telephonic Behavior.

Personal Details


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Date of birth : 28th Jan, 1984Gender : MaleMarital status : SingleReligion : HinduNationality : IndianLanguage Known : English, Hindi, Bengali & Marathi.General Characteristics : Hard working, Leadership quality, Analytic.Hobbies : Playing Music, Movies, Sports.

Reference: Will be furnished if desired

(AmitBasak)

resume - amit basak

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