Ajay RaiSenior Process Manager – Operations

B/104 Manish Mahal Off Veera Desai Road Andheri (West), Mumbai 400058Phone# +91- 9833544123 Email – ajayjrai@hotmail.com Date of Birth – 12th October 1985

Profile Summary

Expertise in direct communication with overseas clients for report designing and delivery management Possess excellent interpersonal, communication & organizational skills with proven abilities in team

management, customer relationship management & effective crisis management. Enabling businesses to manage clients organizational change efforts, such as transition to outsourcing,

system and process changes and large-scale transformation Experience in running pilots and converting them into fully functional processes Proficient in managing & motivating teams for running operations & extensive experience of developing

procedures, service standards Familiarize the team with clients needs and ensure the team addresses all pertinent areas of care within

their individual sphere of employment and have a shared sense of mission

Professional Experience

eClerx Services Ltd. May ’10 – Present

Senior Process Manager – Operations

Projects Transitioned

- KYC Due Diligence Review (Presently in Transition)- FX Reconciliation (Business as Usual Process)- Tax Operation – Cost Basis (Business As Usual Process)- CDS Processing ( Business as Usual Process)

a) KYC Due Diligence Review ( Presently in Transition) - Conducted on-going review of KYC information (i.e. source of wealth, enhance due diligence) and related account documentation for existing Public Figures and other high risk clients to ensure the periodic review of sensitive client population has taken place by sending requests for updating to the Relationship Managers

1. Key contributor in drafting the SOP (Standard Operating Procedures) for KYC & AML based on sanctions for Quality monitoring system of accounts worked & reviewed.

2. Reporting Money Laundering Reporting Office (AML) and raise requests with OFAC and High Risk Unit to follow protocols for SAR(Suspicious Activity Report)

3. Working with business lines to improve procedures and implement the same to ensure future compliance

4. Providing inputs and drawing a plan of action with the senior management in order to overcome bottlenecks if any to ensure project completion within the stipulated time frame

5. Conducting internal audit for Clients with a focus on regulatory compliance in prevention of money laundering and terrorist financing Activities

b) FXPB Reconciliation – Analyzing and reconciliation of FX trades for credit derivatives portfolio submitted on FX platform by clients and resolving breaks as per guidelines.

1. Successfully transitioned FX process from London to Mumbai2. Performing reconciliation of trades by suggesting correct values for discrepancy.3. Providing process improvements in reducing the breaks in the blotter 4. Booking trades on behalf of the client in case of issues submitting the trades electronically5. Scrutinizing client books at the end of the day whether the books are flat and informing them in

case of any discrepancies

c) Cost Basis Reporting Service (CBRS) – Remediation performed on client’s portfolio management system, to help them comply with the new Cost Basis reporting requirements laid down by IRS (US- Internal Revenue System).

1. Remediating client’s portfolio systems to ensure accurate capture of Covered and Uncovered securities

2. Ensuring accurate capture of Cost Basis information of security transfers in a portfolio, for Tax Reporting

3. Ensuring accurate capture of “Versus Purchase” transaction- to aid investors calculate Capital Loss / Gain on Equity Securities for tax reporting

4. Ensuring Corporate Action’s are appropriately updated and displayed on Clients Profit and Loss Statement

d) CDS Processing – Reconciliation of OTC trades for Credit Derivatives Portfolio submitted on DTCC platform by clients and resolving breaks as per guidelines of ISDA credit derivatives guidelines

1. Downloading Credit Default Swap Trades(CDS) for trade analysis from DTCC website2. Performing reconciliation of trades by suggesting the correct values for the discrepancy in trades3. Preparing MIS reports and charts for the clients4. Reconciliation of Credit Default swaps, Index and Index tranche trades5. Providing Suggestions and Reasons regarding errors on uploaded data on DTCC to the client

Key Achievements

Awarded Process Manager of the Semester award consecutively for 2 semesters. Numerous client appreciations Awarded the APM of the quarter for the month of April to June 2013 Successful transition of 3 pilots into processes

Educational Qualifications

MMS in Finance - SIES College of Management, Mumbai University, 2010 Bachelor of Commerce Banking and Insurance - University of Mumbai, 2007 HSC - Wilson College, 2003 SSC - Rajhans Vidyalaya 2001

I hereby state that the above information given is true to the best of my knowledge and belief

Signature Ajay Rai