GAURAV DIXIT

QUALITY ASSURANCE/ QUALITY CONTROL

ABRIDGEMENT

AREA OF EXPERTISEComplaint ManagementWarranty ManagementService ManagementQuality AssuranceSupplier QualityNew Product Development

Process Quality

Hands on experience in Complaint Management developed Complaint Management system in Lotus notes and Android App. with robust follow up and information mechanism within the organization and timely solution to customer with the help of field services team.Responsible for Warranty Management in west Region part of development team for android based Warranty Portal, in that our replacement from dealer and distributor is entered and online analysis was performed for betterment of Quality Standard.Handled Dealer and Distributor network of approx 250 customers.Managing presently 2 service centers in west region.Hands on experienced in managing Quality Functions including In-Coming, In-House and Supplier Assurance along with executing Quality Functions and managing functions of the auditor. Streamlining Processes / Procedures to facilitate and Robust Quality Management Systems. Proficient at maintaining business relationship with customers to achieve quality product and service norms by resolving their service related critical issues.Possess knowledge of ISO 9001:2008.

CAREER GLIMPSEHalonix Technologies ltd. Mumbai Since Oct 13 to till date.Phoenix Contact India, Delhi and Prithla. May’10 to Oct.13Manoj Cables Industries, Delhi Sept’08 to Apr’10

Present roles and Responsibility (Halonix Technologies Pvt. Ltd.) Business resultsDevelopment of service networkService to retail and institutional customersTraining of techniciansMonitoring and controlling Helpline facility

A competent professional with over 8 years of rich cultural experience in Quality Control/ Assurance, Complaint Management ,Process Quality, Supplier Assurance and Service Management. Currently linked with Halonix Technologies Ltd, Mumbai as Asst. Manager.Proficient at maintaining business relationship with customers to achieve quality product and service norms by resolving their service related critical issues.Ability to manage and complete projects to the highest standards meticulously and within specified deadlines of the work. Possess good communication & presentation skills.

Capability and Competency Development

Attainments:New process of Complaint Management in Phoenix Contact Group.Set up of Complaint Management Dept. and Supplier Quality in HALONIX TECHNOLOGIES LTD.Successful set up of two service centers in West Region.Reduction in Warranty Cost.Set up a process for revenue generation from service and implemented it.Selling of AMC to customers.

Present roles and Responsibility (Halonix Technologies Pvt. Ltd.) Business resultsDevelopment of service networkService to retail and institutional customersTraining of techniciansMonitoring and controlling Helpline facilityCapability and Competency Development

Key Deliverables:Accountable for Customer Complaints.Accountable for Warranty management.Handling the inspection of government body and third part inspection of coordinating with suppliers regarding quality issues.Accountable for the assessment of incoming and in process quality including product and manufacturing audit @Supplier End. Taking care of the supplier rating & performance, supplier system development, development of new supplier and supplier up-gradation by reducing defects & on time delivery.Part of Team for the new product development including preparation of APQP, bill of material, control plan, process flow, operator’s instructions and submission of PPAP.Conversing with the customers related to new development product.Executing quality tools & thereby safeguarding quality control and continual improvement.Checking finished activities on daily basis and conducting technical audits at site; inspecting and monitoring the activities for maintaining the required quality norms; verifying materials quality received at site. Liable for the certification of IMS along with executing IMS system in plant. Scrutinizing customer returned material with the help of problem solving techniques & making Action Plan for the same including warranty analysis of the warranty failure components.Responsible for preparing & displaying of departmental performance indicators (effectiveness & efficiency) trend graphs such as customer complaint, customer return, in house PPM etc.Managing CSA, KEMA, ATEX, UL and other certification audits along with dealing with customer for their special requirement/ queries and complaints.Handling the inspection of government body and third part inspection of coordinating with suppliers regarding quality issues.

ACADEMIA2008 Diploma in Electronics and Communication from C.R.R.I.T, Delhi 2004 10th from St. Marks Sr. Sec public School Delhi. TECHNICAL SKILLS[

Well versed with PowerPoint, Visio, MS Windows, MS Office and Internet Applications.Contact Details:WZ-12 Asalatpur ,Janakpuri ,New Delhi -110058.Grvdixit4@gmail.com9999174698Dated With regards, Gaurav Dixit