William Howell 214 N. Main St. | Red Bud, IL 62278 | 618.363.8384 | howellwj@gmail.com

ExperienceMay 2007-January 2017Customer Service Representative | Joyce Meyer Ministries | Fenton, MO.

My primary job function is to resolve partner issues by providing excellent customer service through troubleshooting problematic areas. While I served, I created and maintained the Customer Service Issues Log and Archives along with multiple documents that assisted the Supervisor of the Customer Service team. In addition, I provided assistance through Commerce Server by setting and resetting passwords, discovering issues behind the scenes, locating orders, repairing account issues, and changing settings. I assisted our Canadian team for a year in processing emails and letters for our team, along with posting orders for our partners.

I additionally assisted in the creating of the Quality Assurance template in the Call Center, testing of NAV in Canada with the PMO, processed reports for our Canadian office, and provided correspondence with our partners, inmates, and friends through our Canadian Office. Furthermore, I assisted in the training and development of Call Center Representatives in Studio Enterprise. While providing these training sessions, I created a One on One coaching session that helped our representatives that were apprehensive with the new system that we were transitioning to and helped in the growth of their confidence in their abilities to use the new system.

February 2006-April 2007Office Coordinator | Washington University School of Medicine | St. Louis, MO.

I restored and maintained the medical records of the Ophthalmology clinic, processed medical record requests for the Vision Center and Ophthalmology clinic, and answered incoming phone calls. In addition, I provided front desk reception for the Vision Center and coordinated the schedule of the optometrist on site.

May 2005-February 2006Medical Records Coordinator | Duckworth Pathology | Memphis, TN.

Upon my employment, I created and maintained the medical records and pathology slides of the clinic from inception. In addition, I processed medical records requests for Methodist Hospital and Pathologist of the clinic.

July 2003 - December 2004Customer Service Representative | MCI WorldCom | Memphis, TN.

I provided TTY/IP Relay service to the deaf and hard of hearing community for Tennessee.

January 1993- April 2003Medical Records/Front Desk/Insurance Coding |West Tennessee Eye |

Memphis, TN

I helped process medical record requests between three offices, answered appointment lines, operated the front desk, assisted optometrist in basic testing of the patient, facilitated the Humphrey's Visual Fields testing, coded basic ICD-9/CPT Coding for insurance claims, and provided support for the administrative staff.

Skills 65 WPM Typing Skills – Tested 01/2017

Proficient in Microsoft Office Programs (Word, Excel, One Note, Outlook)

Education Southwestern Illinois College, Belleville, IL

Business Management | December 2014

A.A.S. Business Management

Below is the coursework that I took with my degree.

Course Description

ACCT 110 Financial Accounting ACCT 111 Managerial Accounting ART 101 Art Appreciation BUS 101 Introduction to Business BUS 209 Business Computer Systems BUS 215 Business Law I CIS 185 Intro to Information Tech COMM ELC Communication Elective CUL 116 Food Service Sanitation ECON 201 Principles of Economics I (Macro) ECON 202 Principles of Economics II (Micro) ENG 101 Rhetoric & Composition I ENG 102 Rhetoric and Composition II GEN ELC General Elective HLTH 154 Nutrition, Exercise, Weight Mgmt. MATH 112 College Algebra MGMT 102 Business Mathematics MGMT 201 Entrepreneur Basics MGMT 202 Entrepreneur: Year 1 MGMT 203 Business Plan Basics MGMT 204 Entrepreneur Case Analysis MGMT 213 Human Relations in Workplace MGMT 214 Principles of Management MGMT 217 Human Resource Management MGMT 240 Ethics in the Workplace MGMT 241 Fundamentals of Finance

MGMT 270 Business Planning MKT 126 Introduction to Marketing MKT 226 Online Marketing PSYC 151 General Psychology SOC 153 Introductory Sociology SPCH 151 Fundamentals of Public Speaking