Derrick B. Butler4211 Mockingbird Circle

Waldorf, MD 20603Cell: 240-330-2571

Home:301-705-6569E-mail: DerrickBButler@gmail.com

SUMMARY8 + years of DoD experience working network operations, helpdesk support and computer security in fast-paced and challenging environments. Demonstrated, ability to acquire technical knowledge and skills rapidly. Exceptional skills with oral and written communication. Seeking an Information Technology position, that will allow me to utilize my skills for increased productivity. Experience in quality assurance and research and development for services for clients supported. Worked in Army, Navy, Air force and marine clients and VIPS.

Security Clearance: Top Secret Clearance

EDUCATIONCollege of Southern Maryland La Plata, MD 2008-Present Associates of Applied Science in Computer Information Technology Associates of Applied Science in Computer Security

RECOGNITIONSLetter of Recognition in A+ SkillsRobotics derby participant College of Southern Maryland

CERTIFICATIONSSecurity+

Windows 7

EXPERIENCE

Hewlett-Packard Cyber Call Center Help Desk Lockheed Martin AFNCR Large June 2015-

Updating remedy tickets 24-7 call center operator remote desktop assistance for customers creating tickets in queue for help desk technicians configuring email accounts in outlook for end users

Universal High Tech Development (ITA CASD) Pentagon telecommunications AgencyComputer Analyst/ Computer Operator

June 2014- November 2014

Edits, revises and re-routes messages for the Enhanced CommunicationsGateway System (ECGS) and Automated Message Handling System (AMHS).

Maintains circuit availability, functionality, & integrity for message output to oversee 200 communication lines, ports, numerous terminal devices & peripheral equipment.

Port forwarding, switching, load balancing of message traffic. Maintaining daily reports of messages received. Monitoring network traffic using virtualization within ECGS and AMHS. Provides timely remediation for high ranking customers. Receives, analyzes, coordinates, monitors, and reports critical incidents across the ITA

enterprise impacting ITA customers Hardware and software troubleshooting both over the phone and face to face.  Evaluates and responds to incident reports by troubleshooting, repairing, and/or recon-

figuring network and transport services. Monitors, collects data for projects and evaluations. Performs initial/primary ITA interface with respective command centers (and staffs), to

include: Defense Information Systems Agency (DISA), The Joint Staff (JS), National Military Command Center (NMCC), SECDEF Communications, Army Operations Center (AOC), 844th Communication Squadron (CS), Pentagon Building Maintenance Operations (PBMO), Integrated Emergency Operations Center (IEOC), and the Build-ing Operations Command Center (BOCC) on matters concerning ongoing operations, exercises, and readiness.

Lockheed Martin (buffalo group temp project (Afnet Project and DEE) Team lead, Tier 3 Help Desk Technician/Computer AdministratorJanuary 2014 to June 30, 2014

Provided both lead support and backup support for migration projects. Troubleshooting of VPN issues. Hardware and software installation. Created and disabling user accounts using active directory. Documented trouble calls using Remedy and Legacy Remedy Removed virus and spyware. Configured Blackberries Provided hardware and software troubleshooting both over the phone and face to

face. Troubleshooting network connectivity issues. Troubleshooting on BES server for Blackberries. Utilizing active directory to modify permissions. Outlook Exchange server troubleshooting. Monitors, collects data for projects and evaluations.

MindbankNMCI Field Technician

March 2013-to January 2014 Troubleshooting of application base problems. Troubleshooting of Dell and HP hardware such as notebooks and desktops. Used Remedy and HP Service Manager 7 for ticketing systems.

Provided hardware and software troubleshooting both over the phone and face to face.

Maintained records for seat moves. Configured systems for deployment to users. Installations of hard drives, printers, motherboards, ram, video cards, system boards. VPN troubleshooting. Deployed systems for refreshes Performed malware and virus removal.

Resource management Concepts SIPR network technician Techdiv department EOD temp project September 2012 to February 2013

Working on SIPR classified accounts using Active Directory Unlocking locked out users. Creating user accounts on SIPR Troubleshooting classified printers Hardware installations and troubleshooting on classified network Tracked trouble tickets using Remedy. Troubleshooting of network issues Experience with HIPS and NIPS tools Provided hardware and software troubleshooting both over the phone and face to

face. Configured systems for deployment of users. Hardware and software installations and configurations Performed monthly tape back ups. Citrix troubleshooting and support. Juniper Server patching and configurations

Boeing Data Lab Aviation technician(March 2011 to Feb 2012)

Troubleshot desktop computers Networked printers to server Provided inventory control Provided hardware and software troubleshooting both over the phone and face to

face. Tracked deployment of sensitive data contained on hard drives, USB approved

devices, laptops and specific Boeing equipment. Provided lab support to the P8 program. Performed data analysis. Verified the integrity of data and transfers Analyzed specialized messaging systems for Boeing using an in house program. Assisted with the development of diagrams using AutoCAD.

PSI PAX Washington Navy Yard Field technician (temp) March 2010 to Jan 2011

Configured Blackberry mobile devices. Supported the Radia program. Documented trouble calls using Remedy.

Provided hardware and software troubleshooting both over the phone and face to face.

Used remote tools such as Bomgar remote client to remediate user issues. Provided VPN support and maintenance.

Microtech VTC Facilitator Missile Defense Agency October 2009- February 2010

Facilitated and troubleshot Tandberg Video Teleconferencing equipment. Scheduled video teleconference meetings for customers. Provides telephonic video conference support. Management of all IT equipment. Customer support and assistance

Charles County Board of Education Computer Analyst Intern (summer project internship) June 2009 to September 2009

Configured of smart boards. Management of inventory of all IT equipment. Maintenance and management of help desk tickets using Group Link helpdesk work

order software. Performed server conversions. Moderate phone support to prevent work order escalation to desk support. Resolved or redirected questions and problems concerning hardware, network and

software. Maintained and performed troubleshooting of computers and peripherals. Installed and updated software. Ensured that hardware, peripherals and software were properly configured and fully

functional. Facilitated and troubleshot Polycom Video Teleconferencing equipment. Configuration of computers for deployment to users. Facilitated VTC’s. Configured Norton Security Suite for public schools. Configured firewalls Updated virus definitions on McAfee. Created user accounts and passwords on computer network.

College of Southern Maryland Helpdesk Technician InternDecember 2008 to June 2009

Performed printer, fax and computer troubleshooting. Re-building of machine hardware. Configured machines using Windows XP operating system SP3. Maintained and manages Group Link’s eHelpDesk work order software. Provided moderate phone support to prevent further work orders from escalation to

desk support. Resolved or redirected questions and problems concerning hardware, network and

software. Maintained daily log of student attendees. Created user accounts utilizing Active Directory.

HARDWARE & SOFTWARE SKILL SUMMARYHardwareDell workstations, HP Workstations, IBM workstations, Projectors, Audio, Video, Network Cards, Printers, and Fax machines, Copiers, Hubs. Servers, gateways, IMAC, MacBook pro, Mac Book Air, Xerox Printer/scanners, mobile devices,

SoftwareWindows XP, Windows Vista, McAfee, MS Office 2000 2003,2007 and 2010, Adobe, Adobe Professional, Active Directory, ,Windows 95, Windows 98, Windows 2000, Windows Server 2003, Exchange Server 2003, Mac OSX, Novel Client Server, Microsoft Office 2007, windows 7, Windows 8, SM7, Remedy 6.8, Mavericks OSX, ECGS,EGS, DMS,

References Upon Request.