Restaurant Service Overview

Chapter 1

Objectives….

By the end of this session today you will learn….

• 7 different types of Restaurant Concepts and their style of service

• Identify what a Franchise is • What are the 3 main groups

restaurants are generally classified under

What is the role of a Restaurant?

• Prepare and Serve Good Food & Drinks

• Provide Friendly Service• Create Good Atmosphere• Health and Safety• Honesty• Good Value for Money

Definition and Role of a Restaurant

Q. What is a Restaurant?

A. A restaurant is a place to that prepares food and drink to customers in return for money.

Did you know that the first ever Restaurant was called a “Public

Dining Room” and originated from France

?

Types of Restaurants…

• In groups of 4 list as many different types of Restaurants you can think of….

For Example• Indian • Coffee Shop

RESTAURANT CONCEPTS

The main concept of a restaurant is main product

line of the menu. For example; Vietnamese Food, Pizza, Hamburgers, Coffee Shop

Restaurants are generally classified into 3 groups

1. Quick Service- Low Price, Fast Food2. Medium Scale- Medium Price, Casual Dining3. Upscale- High End price, great quality of

food and full table service

Fast Food RestaurantsAre also known as Quick Service Restaurants and they are

usually part of a restaurant chain or franchise operation

What is a Franchise?

A Franchise is the right to use a brand name.

A store, business, or restaurant can operate under the brand name license and sell the company’s goods.

Fast Casual DiningIs a type of restaurant that does not offer full table service but

promises a higher quality of food and atmosphere than a Fast Food Restaurant.

Cafés are restaurants that focus on Coffee with selection of Sandwiches & Cakes. Cafés are also popular for Breakfast and Lunch Menus.The term “Café” comes from France and means “Coffee”.

Cafés

PubsA pub is short for “Public House” where people meet to drink and socialize. Pubs originated over hundreds of years ago from Europe especially the UK.

Pubs serve many types of beers and food menus.

Casual Dining

Is a relaxed atmosphere with sit down table service, the customer is given a Food and Drinks Menu to order from.

It is also known as “Family Style Dining” . It is one of the most popular style of Restaurants and can be any

number of themes such as Italian, Mexican, Indian. Prices are reasonable and not too expensive.

BuffetIs a self service casual dining experience where the guest have a variety of foods to choose from, with no menu.

Fine DiningRestaurants are described as upscale restaurant with an

elegant atmosphere, high quality food and high end service. The staff are professional and well trained, food and wine

expensive but worth the experience.

ACTIVITIES

• Please refer to your handouts and complete Exercises 1,2 & 3. You may work in pairs.

• On your own please complete exercises 4,5 & 6

Restaurant Service OverviewRestaurant

Service Scale $

Fast Food Quick service, order from counterBurgers, Pizza, Fries

Quick $

Fast Casual Dining

Quick service, order from counterBetter Quality of food than Fast Food Restaurants

Quick $

Cafes Casual service, well known for coffees and menu selection of sandwiches, soups, pastas and cakes

Medium

$$

Pubs Casual service, variety of beers, food menu.

Medium

$$

Casual Dining

Casual sit down table service. Medium range prices.

Medium

$$

Buffet Self Service, all you can eat, no menu Except for drinks

Medium

$$

Fine Dining Table service. High end quality of food and wines. Professional Staff.

Upscale

$$$

SPEAKING EXERCISEWrite down the answers to the following

questions…..

1. What is your name?2. What is your favorite restaurant you like to go to?3. What type of Restaurant would you like to own and why?

Example:• My name is Ursula• I like dining at Red Sky on Tran Phu Street as

they cook the best steaks in town• I would like to own a pub as I like the casual

atmosphere, sports and friendly people.