Community Transport Administrator and Operational Assistant

Responsible to: Community Transport Manager

Based at Shotts Healthy Living Centre

Hours of Duty: 35 hours per week

Salary: £17500.00

JOB PURPOSE

To support the Community Transport Programme in the day to day running of the programme support the Community transport Manager with Office duties and as an Operational Assistant.

MAIN DUTIES

Operational● Lead the day to day administration for Community Transport● Deal with incoming calls and bookings for Community Transport● Deal with bookings for our volunteer drivers Medical Appointments programme● Liaise with the Community Transport Volunteer Drivers● Support the Community Transport Manager in community transport legislations

and operational procedures.● Ensure that there is compliance with GBT procedures, rules, relevant regulations

and policies in the role as a Community Transport Provider● Input data information to the GBT Data Base (have MS Access and MS Excel

experience● Ensure that standards are maintained and developed in line with GBT Work Plan,

and Customer expectation.● Meet the aims, objectives, and targets of GBT Delivery Plan in so far as it relates

to the office● Office responsibilities

● Drivers

Liaise with drivers and assist with drivers’ allocations of bookings and ensure that the are covered correctly.

Keep driver records and files up to date Assist in the processing of driver leave requests/ensuring all leave is shown in the

online diary.

Vehicles

To check vehicles on a regular basis to ensure that the are being cleaned to a high standard and report back to the Community Transport Manager.

Liaise with provider of bus maintenance contract and ensure that buses are booked in for services at the correct time and MOT’s and TAX are dealt with.

PERSON SPECIFICATION

Essential

1. Excellent communication skills, together with a caring and helpful attitude that reflects the overall culture of a charitable community transport operation.

2. An understanding of the needs of users with mobility, sensory, emotional and/or behavioural difficulties.

3. An understanding and awareness of the importance of confidentiality and discretion when dealing with users.

4. Have good computer skills and experience using Microsoft Office software Packages.

5. An Understanding of office administration systems and the ability to work accurately to these systems in a pressurised environment.

6. Ability to manage own workload on a daily basis.7. Experience in dealing with the general public8. Experience of data inputting9. An understanding of the services provided by community

transport.10. Experience of Community Transport Legislation.11. Experience of Community Transport Operational

Procedures.12. Clean D, D1 or D1 (101) Driving Licence.13. Ability to Work flexibly.

Desirable

1. Midas/PATS trainer2. Basic Mechanical knowledge3. Excellent geographical knowledge of Central Scotland Road Network and

route planning ability.4. Willing to undergo driving assessment and training.

This post is subject to a PVG check.