Information and stories for Parkland employeesMay 18 – 31, 2020

ENGAGEMENT SPOTLIGHT P.4

Parkland

EMPLOYEE OF THE YEAR NOMINATIONS P.3 COVID

HEROES P.3

COVID-19RESPONSE UPDATE

ONWARD & UPWARD P.4

2 ParklandNow May 18 – 31, 2020

On the cover

COVID-19 response updateBusinesses are beginning to re-open, and many people in our community are resuming their normal activities, but the COVID-19 response at Parkland is far from over. Parkland stands prepared to receive any patients with COVID-19, and leadership is committed to keeping you informed. Some of the latest updates are below, but continue to check your email and visit the COVID portal (https://phhs.sharepoint.com/Pages/Novel-Coronavirus.aspx) for the latest updates.

Universal mask mandate reminderPlease remember to wear a mask inside all Parkland facilities, including the skybridge. If you are in a clinical space without a mask, you will be asked to comply. Please follow the below guidelines in Parkland facilities: EMPLOYEES

• Employees will continue to be provided masks at the hospital and old Parkland campus.• If you work in a non-clinical environment, you may wear a cloth mask in accordance with the Dallas County guidelines.• Employees must wear a mask at all times while in public areas in a Parkland facility (with the exception of eating and

drinking). PATIENTS

• All patients in the hospital and clinics should be masked. If a patient is not masked upon arrival, please give them a mask.• In the outpatient setting, a patient can wear his/her own face covering (including cloth mask, bandana, etc.) into the

building. For further details, review the PPE Master Guidelines in the “Operational Plans” section of the COVID portal.

COVID Coach mobile appThe COVID Coach app, created by the U.S. Department of Veterans Affairs National Center for Posttraumatic Stress Disorder, is a free app to support self-care and overall mental health during the COVID-19 pandemic. The app features education about how to cope during this time and tools for self-care and improving your emotional well-being. Search “VA COVID Coach” to download.

Free ARAG® legal resources through BeneplaceParkland employees have access to free legal resources during COVID-19 through ARAG®, Beneplace’s legal plan provider. If you’re not a current ARAG plan member, sign up at www.araglegal.com/coronavirus-relief/start by June 30 for a free, 60-day membership to ARAG Cares DIY Docs, which allows you to create a variety of “Do It Yourself,” legally valid documents. For enrollment details and services included in the free membership, visit https://phhs.sharepoint.com/HumanResources/Documents/Total%20Rewards/ARAG%20Cares%20DIY%20Docs%20Flyer.pdf. You are not obligated to continue your membership after the 60 days. The free, 60-day membership does not include access to ARAG network attorneys. If you have questions, please contact ARAG (1-800-247-4184).

Virtual COVID town halls now held weeklyParkland offers virtual town halls for your COVID-19 questions and concerns at 11 a.m. every Thursday. Use the below login information to join this weekly session, and view previous town halls in the "COVID Videos" section of the COVID portal.

• https://parkland.webex.com/meet/l1grah• 469-210-7159 United States Toll (Dallas)• 415-655-0001 US TOLL• Access code: 800 603 560

May 18 – 31, 2020 ParklandNow 3

Each week, we will feature an employee who has gone above and beyond in service to our community during the COVID-19 response. This week’s COVID hero is Juana (Salome) Acosta, Mental Health Counselor, Homeless Medical Outreach Services (HOMES).

“One of the homeless shelters we serve was shut down recently due to active COVID-19 infections. As a result, all of the residents were moved to a hotel for quarantine. Salome worked endlessly doing virtual calls for the residents in quarantine at the hotel. She and the Behavioral Health team noted a troubling pattern – clients expressing an increase in depression and anxiety due to isolation and the loss of enriching activities they were previously receiving. She sprang into action and led a Parkland team to gather donations that would help replace the activities they lost. She engaged her cousin to assist, and together they collected a significant pool of donations from friends, families and a few agencies. Within a mere weekend, a large number of games, crosswords puzzles, books, etc., for the children and adults were delivered to the hotel. A few examples of the responses from guests were, ‘My child was getting into everything and this helped,’ and ‘It took the edge off a little. We appreciate it.’ Although Salome only recently completed her first 90 days with Parkland, she has gone above and beyond her role on the team in response to the effects of the COVID-19 crisis. She has really shown innovation in developing ways to deliver virtual Behavioral Health services to our very vulnerable patients. She has a great and infectious attitude that helps others elevate their performance to excellence. Her willingness to think outside the box is a much-needed asset to the team at this time.”

Want to nominate an employee deserving of this recognition? Tell us what makes them so fantastic by emailing Employees@phhs.org.

p Employee of the Year nomination deadline extended As Parkland continues to provide excellent patient care during the COVID-19 pandemic, a new opportunity to recognize employees for their outstanding work has arrived. We’re happy to announce that the nomination deadline for the DFWHC Employee of the Year Awards has been extended to Monday, June 8.

The DFW Hospital Council Foundation hosts an annual Employee of the Year Luncheon to honor the best health system employees in North Texas. Parkland team members were recognized in the Employee and System Employee of the Year categories for the first time last year.

Nomination forms for this year’s event are now available on the Employee Engagement intranet page (Employee Information > Employee Engagement).

As we all know, Parkland team members have continued to go above and beyond in caring for Dallas County patients during the COVID-19 pandemic. Honor all the great work that has been done at Parkland by nominating an employee for DFWHC’s 24th Annual Employee of the Year Luncheon.

The Business Office

has moved The Patient Financial Services Business Office moved from the first floor of the old hospital to their new location on the first floor of Tower Garage last month. Please direct patients and visitors to this location on the new campus, as the old location is in the process of being decommissioned.

Editor's Note

Due to the Memorial Day holiday, there will be no May 25 issue of Parkland Now. Regular weekly publication will resume on Monday, June 1.

Parkland Now is published by the Corporate Communications department at Parkland Health & Hospital System. Please note the submission deadline for each issue of Parkland Now is by the end of day each Monday.

To publicize your news in Parkland Now, please send all submissions to Employees@phhs.org or call ext. 28048. Care. Compassion. Community.

u Engagement Best Practice Spotlight: Julie PoseyEach month, the Employee Engagement Task Force features a Parkland team member representing the engagement and leadership best practices we strive to achieve to effectively serve our patients, employees and community. Our goal is to learn from these inspirational leaders and spread the word about their impact.

Unit Manager Julie Posey has worked at Parkland for seven years, starting as a staff nurse before being promoted to Manager at the Urgent Care Center. She describes her management style as a blended approach that changes based on the situation. She keeps her staff engaged by regularly expressing appreciation for their work. This includes giving out cards for birthdays or just to say thank you. She also hands out gift cards for the Park Market.

Julie offers a “shout out” to staff on a weekly basis and works to keep team members engaged in meetings. For example, the team will play “Jeopardy” with meaningful information and relevant topics for their department. She encourages team members to be actively involved at Parkland, suggesting they participate in sub-committees and shared governance groups. The team also participates in potlucks, decorating and playing games for the holidays.

Julie prevents burnout for her team by encouraging them to take time off and maintaining a positive work/life balance. She also likes to coordinate friendly competitions within the department, such as the “stair challenge,” where staff will take the stairs the whole day instead of the elevator.

She lives in Greenville, with a 1- to 2-hour drive to and from work. When asked why she commutes to Parkland, she simply states without hesitation, “I love working at Parkland! And I love my team!”

Julie, thank you for all you do. Your commitment to your staff is a great example for all of us at Parkland.

Onward & UpwardBioTel Emergency Medicine Service: Randolph Aguayo to Registered Nurse ICare Management: Stephanie Yanez to Care Coordination AssistantClinical Education & Academic Partnership: Mahwish Hirani to Unit-Based Nurse EducatorCorrectional Health Adult Clinical: Uday Uprety to Manager, Nursing ClinicEmergency Department: James Laxson and Christy Tucker to Associate Manager, NursingEnvironmental Services – COPC: Byron Hare Sr. to Lead Environmental Services TechnicianEnvironmental Services – PMH: Enrique Zamora to Environmental Services Equipment TechnicianIT – Ambulatory Systems: Rhonda Price to IT Application Systems – Team LeadMaterial Services: Tokina Harvey to Supply Chain Distribution TechnicianObservation Unit: Jacob Samuel to Registered Nurse I – Medical/Surgical Inpatient

Parkland Community Health Plan: Melissa Zook to Manager, Provider Network OperationsPatient Financial Services – Patient Access: Sheila Barnes to Supervisor, Revenue CyclePoint of Care Testing & Off Campus Labs: Fantasia Hernandez to Senior Phlebotomy TechnicianRadiology Diagnostic: Erin Tate to Senior Radiologic Technologist – WE 2 DayRevenue Integrity: Montoya Wilson to HIM Coding Editor Specialist IISurgical ICU: Ashly Alonzo to Registered Nurse III – ICU/CCU/PCUSurgical Services Administration: Erika Villa to Senior Business Support SpecialistTalent Acquisition: Elva Medina to Executive AssistantWISH Administration: Celine Wise to Clinical RegistrarWISH Nurse Administration: Elisabeth Swabowicz to Nurse ClinicianWound Care Program: Marivel Segura to Wound Ostomy & Continence Nurse

Retirements• Rosalinda Hernandez, Learning and Dev Consultant,

Learning & Development• Mark Lowe, Senior Respiratory Care Practitioner,

Respiratory Care• Julie Nguyen, Environmental Services Technician,

Environmental Services – PMH

• Rosland Pollard, Environmental Services Technician, Environmental Services – PMH

• Miranda Wright, Health Unit Coordinator, Gynecology Clinic

• Ayele Wuhib, Pharmacy Technician, Correctional Health Pharmacy