response table

8/13/2019 Response Table

1/15

Emotional Response

Q 1. Which Mobile Connection you are using these days?

Q2.Why you purchase this network?

Sr.

No

Respondents Responses

Name Age

1 Umair Khalil 21 Telenor

2 Saba Zahid 23 Zong

3 Umer Ghani 21 Mobilink

4 Waseem Gill 21 Telenor

5 Madiha Muzaffar 21 Mobilink

6 Anam Mukhtar 19 Telenor

7 Shehroze Gill 20 Telenor

8 Khizra Naeem 21 Telenor

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10

11

12

13

14

15

Sr.

No

Respondents

Name Age

1

2

3

4

5

6

7

8

9

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2/15

Sr.

No


Name Age

1 Umair Khalil 21 Good Network Coverage

2 Saba Zahid 23 I think this is Best

3 Umer Ghani 21 Customer Service

4 Waseem Gill 21 Because Its network is good in rural areas5 Madiha Muzaffar 21 This is my family network

6 Anam Mukhtar 19 I dont know why I purchase it .

7 Shehroze Gill 20 Strong Coverage in Pakistan

8 Khizra Naeem 21 Because of Good Packages

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3/15

Q3. What sources of information you used for selecting network? (Ads on TV,

Billboards, and any other source please mention etc.)

Sr.No


Name Age

1 Umair Khalil 21 Good Network Coverage

2 Saba Zahid 23 I think this is Best

3 Umer Ghani 21 Customer Service

4 Waseem Gill 21 Because Its network is good in rural areas

5 Madiha Muzaffar 21 This is my family network

6 Anam Mukhtar 19 I dont know why I purchase it .

7 Shehroze Gill 20 Strong Coverage in Pakistan

8 Khizra Naeem 21 Because of Good Packages

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4/15

Q4 .Fo r h o w lo n g y o u a re u s in g th i s co n n ec t io n ?

Sr.No


Name Age

1 Umair Khalil 21 5 years

2 Saba Zahid 23 3 years

3 Umer Ghani 21 1 and half years

4 Waseem Gill 21 7 years

5 Madiha Muzaffar 21 7 years

6 Anam Mukhtar 19 5 years

7 Shehroze Gill 20 5 years

8 Khizra Naeem 21 2 years

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5/15

Q5 .Are you satisfied with the connection you are using?

Sr.No


Name Age

1 Umair Khalil 21 Almost 90% satisfied

2 Saba Zahid 23 Yes I am satisfied

3 Umer Ghani 21 Yes I am satisfied

4 Waseem Gill 21 Yes I am satisfied

5 Madiha Muzaffar 21 Yes I am satisfied

6 Anam Mukhtar 19 Yes I am satisfied

7 Shehroze Gill 20 Yes I am satisfied

8 Khizra Naeem 21 Yes I am satisfied

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6/15

Q 6.Do you take information about SMS/call packages through your

friends/relatives etc.?

Sr.No


Name Age

1 Umair Khalil 21 Yes little bit

2 Saba Zahid 23 Yes by SMS

3 Umer Ghani 21 Yes

4 Waseem Gill 21 No I take information by calling on Service Centre

5 Madiha Muzaffar 21 No I dont take information from anyone

6 Anam Mukhtar 19 No but through internet

7 Shehroze Gill 20 I call on Customer Care Centre

8 Khizra Naeem 21 Yes

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7/15

Q7

then which feature of the service of your service provider makes you feel

Comfortable? (SMS & call rates, SMS & call packages, service quality, network coverage or

any other feature please mention)

Sr.

No


Name Age

1 Umair Khalil 21 SMS and Call Packages

2 Saba Zahid 23 SMS and Call Packages

3 Umer Ghani 21 SMS and Call rates, service Quality

4 Waseem Gill 21 Network coverage

5 Madiha Muzaffar 21 I like all the features

6 Anam Mukhtar 19 SMS Packages

7 Shehroze Gill 20 Network Coverage

8 Khizra Naeem 21 All the features

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8/15

Q8.

which feature of the servi ce of your service provider makes you feel dissatisfied?

Sr.No


Name Age

1 Umair Khalil 21 I am not Dissatisfied

2 Saba Zahid 23 No feature

3 Umer Ghani 21 No feature

4 Waseem Gill 21 Call packages and Charges on network

5 Madiha Muzaffar 21 There is no dissatisfaction at all

6 Anam Mukhtar 19 Network busy

7 Shehroze Gill 20 SMS and call rates

8 Khizra Naeem 21 No one

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9/15

Q9.Do you like ads/commercials/billboards of your selected network?

Sr.No


Name Age

1 Umair Khalil 21 No i dont like ads

2 Saba Zahid 23 Yes I like ads of zong

3 Umer Ghani 21 Yes

4 Waseem Gill 21 Yes very much

5 Madiha Muzaffar 21 I am not interested in ads

6 Anam Mukhtar 19 Little bit

7 Shehroze Gill 20 I like ads of other network like ufone

8 Khizra Naeem 21 Yes I like ads

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10/15

Q10. If yes what things do you like in those adds/commercials/billboards of your network?

(Music, Personal, Story, Provided Information Etc.)

Sr.No


Name Age

1 Umair Khalil 21 Answer was No

2 Saba Zahid 23 Theme ,music ,Zong do not show any unethical picture.

3 Umer Ghani 21 Story of the ads

4 Waseem Gill 21 Funny ads with story

5 Madiha Muzaffar 21 Answer was No

6 Anam Mukhtar 19 I like the colour scheme of ads

7 Shehroze Gill 20 Music and female personal

8 Khizra Naeem 21 Story and provided information

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11/15

Q11.Do you want to give any suggestion to your network provider. If yes, what are your

suggestions?

Sr.No


Name Age

1 Umair Khalil 21 Improve Service Quality & give some better SMS packages

2 Saba Zahid 23 Network coverage is low.

3 Umer Ghani 21 No I dont want to give any suggestion

4 Waseem Gill 21 No

5 Madiha Muzaffar 21 Charges on other network should be reduced

6 Anam Mukhtar 19 Improve Network coverage

7 Shehroze Gill 20 Have a look on call rates

8 Khizra Naeem 21 Telenor is best .

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12/15

Q12. Discuss your emotional attachments about your network?

Sr.No


Name Age

1 Umair Khalil 21 I feel comfortable with Telenor

2 Saba Zahid 23 No attachments

3 Umer Ghani 21 Its service is good I will not leave it

4 Waseem Gill 21 No emotional attachments

5 Madiha Muzaffar 21 It suits me

6 Anam Mukhtar 19 No emotional attachments

7 Shehroze Gill 20 No emotional attachments

8 Khizra Naeem 21 My whole family use this

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13/15

Q13.Dou you think ads (service messages) of your network are beneficial for

you?

Sr.No


Name Age

1 Umair Khalil 21 Yes I get information from them

2 Saba Zahid 23 Yes I get new information through it

3 Umer Ghani 21 Yes It is beneficial

4 Waseem Gill 21 Yes I get information about new packages

5 Madiha Muzaffar 21 I dont focus on them

6 Anam Mukhtar 19 No

7 Shehroze Gill 20 Yes they are

8 Khizra Naeem 21 yes

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14/15

Q14.Which type of ads you like?

Sr.No


Name Age

1 Umair Khalil 21 Funny

2 Saba Zahid 23 Family oriented

3 Umer Ghani 21 Logical Story

4 Waseem Gill 21 Funny

5 Madiha Muzaffar 21 Quick message delivering

6 Anam Mukhtar 19 Real ,descent

7 Shehroze Gill 20 Funny

8 Khizra Naeem 21 Funny

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15/15

Q15.How much influence of ads in selection of calls/SMS packages?

Sr.No


Name Age

1 Umair Khalil 21 Not much influence I do my own research for selection.

2 Saba Zahid 23 40% influence

3 Umer Ghani 21 Very much

4 Waseem Gill 21 Very much

5 Madiha Muzaffar 21 No influence

6 Anam Mukhtar 19 Little

7 Shehroze Gill 20 They must create some story in ads

8 Khizra Naeem 21 Too much influence

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response table

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