resilience matters newsletter - winter 2013 · resilience matters 01 resilience issue 22 winter...

Resilience Matters 01

ResilienceIssue 22 Winter 2013 MattersThe newsletter of the Herts Local Authority Resilience Partnership

Are you Ready for Winter?

‘Get Ready for Winter’ Campaign

Following the success of last year’s ‘Get Ready for Winter’ Campaign, and with the recent severe weather and St Jude’s storm still fresh in the memory, the Government has launched a timely reminder of the simple steps that can be taken to keep warm, healthy and safe this winter.

The Met Office will once again host the ‘Get Ready for Winter’ web pages on behalf of a range of Government Departments and voluntary organisations, offering advice and links to a range of organisations to help individuals, families and communities prepare for winter. The campaign will build on last year’s very successful initiative which saw thousands of people get the information they need to prepare for all weather conditions through the winter months.

The webpages give tips on preparing your property and vehicle, and provide the very latest weather forecasts. The initiative provides a useful one-stop shop for all winter weather related information for the public. http://www.metoffice.gov.uk/learning/get-ready-for-winter


So how can you be more prepared for severe weather?

• Prepare your property and vehicle ahead of winter, and take responsibility for your own safety.

• Be aware of the latest weather forecasts and warnings from the Met Office.

• Be prepared to alter your plans in times of severe weather.

• Look after the elderly and more vulnerable in your community.

Met Office National Severe Weather Warning Service (NSWWS) Another source of useful weather related information is available through the Met Office National Severe Weather Warning Service (NSWWS). This service provides warnings to the public and emergency responders of severe or hazardous weather which has the potential to cause damage, widespread disruption and/or danger to life. This includes warnings about rain, snow, wind, fog and ice.

Severe weather warnings are available to the public in a number of ways, meaning you can always access the latest information wherever you are. This includes on radio, TV, the Met Office website, social media, smart phone apps, RSS and via email alerts.

The Met Office suggest that you can help by passing these warnings on to family and friends, or by sharing them on Facebook, Twitter and other social media with you friends and followers.

For further information, visit the Met Office website at: http://www.metoffice.gov.uk/public/weather/warnings/

Flood Warnings Did you know that over 5 million people in England and Wales live and work in properties that are at risk of flooding from rivers or the sea? Are you one of them?

Through the Environment Agency website you can find general flood waning information and advice, including whether there are any flood warnings in your area, as well as a range of useful information on preparing for flooding, and what to to during and after a flood.

If your home or business is at risk of flooding, you can register online with the Floodline Warnings Direct service. This free service provides flood warnings by phone, text or email.For further information, please visit the Environment Agency website at: https://fwd.environment-agency.gov.uk/app/olr/register

If you would prefer to register by telephone, or if you need help during the registration process, please call Floodline on 0845 988 1188.

So, plan ahead now and make sure you are prepared for the winter months ahead by utilising the information that is available to you and stay informed of any severe weather. Forearmed is forewarned!


The aim of the training was for reception centre managers and staff to familiarise themselves with the setting up and running of a designated reception centre. Staff that volunteer to take on this role for the Council during an emergency come from across a number of different council services, and each provide a valuable contribution to any emergency response.

Some staff on the training were able to share real experiences from working in reception centres during the Buncefield incident, in Dec 2005. Whilst other staff were new emergency volunteers finding out more about what their role and responsilites would entail.

The objectives of the training sessions were to enable staff to visit one of the Borough’s designated reception centres (Dacorum has four main sites, and a large number of other community buildings as alternatives); to talk through the setting up and running of the centre for a small and large evacuation; and to identify any areas for improvement in current plans and/or arrangements.

Currently, there are around 30 designated reception centres across Hertfordshire. In each district area, these are visited annually by the Council’s Emergency Planning / Resilience Officer and / or the partnership HCC Resilience Officer to check their continued suitability for use as reception centres. Emergency rest centre equipment is checked and restocked, and centre information (e.g. facilities, key holder details) is checked.

All local authority reception centre staff are offered Emergency Response training and Reception Centre Awareness training, applicable to their role, when they volunteer to be part of the Council’s emergency teams.

This is delivered under the Herts Local Authority Resilience Partnership’s annual training prospectus. The familiarisation training will hopefully be complemented by a live exercise in 2014.

During the sessions, Dacorum Borough Council staff received a tour of the centre facilities, enabling them to assess how best to layout the building for use in an emergency. For example, where to locate the registration area, refreshments, information points, children’s areas, social care, pets area, medical areas, and staff rest areas.

Discussion followed on a number of key issues such as call-out procedures, working with staff from other agencies (e.g. social care, Police, voluntary sector) and their roles and responsibilities, dealing with additional needs such as those clients requiring translation services or social support, on-going management of the centre, and how to best provide timely updates to evacuees on the emergency situation. Overall, the training received very positive feedback from all who attended.

Across the county, other local authorities have run similar sessions, such as Three Rivers District Council who also undertook familiarisation training for staff. Stevenage Borough Council ran a live reception centre exercise last year and shortly St Albans District Council will be doing the same. North Herts District Council have a live reception centre exercise planned for April 2014. Across the county, resilience work ensures that our reception centre arrangements are robust and fit for purpose, and effective and regular staff training is critical to success.

Local Authority Rest Centre Familiarisation VisitsIn September, Dacorum Borough Council staff undertook familiarisation training at the Borough’s four designatedrest (or reception) centres. Rest centres are buildings taken over by the local authority during an emergency to provide temporary shelter for those affected.


The exercise was attended by around 30 senior officers across both councils. Exercise players were provided with an excellent opportunity to increase their understanding of their own roles and responsibilities in an emergency. Similarly, the exercise raised awareness of the roles of the emergency services and other organisations that would also be called upon to respond to a major incident, as part of a combined multi-agency response.

The exercise planning team was made up of 4 experienced ‘emergency planners’ – Paula Busby and Jim Farrier from the County Council’s Resilience Team, Suzanne Brightwell from Stevenage BC and Derek Wootton from North Herts DC.

In the early planning stages of the exercise, it was important that any incident scenario would sufficiently challenge senior officers enough to draw out a number of key issues. In other words, it wasn’t supposed to be too easy!

The importance of practising communication links would be tested by an emergency scenario that crossed local authority boundaries and required a joint response. Officers would have to effectively share information between their organisations and cooperate with each other to solve incident problems.

To this end, an air crash scenario seemed the best way to realistically spread the area of the disaster across the North Herts/Stevenage border and would

EXERCISE ROEBUCK – Senior Management Tabletop ExerciseBack in June, North Herts District Council and Stevenage Borough Council took part in Exercise Roebuck – a joint tabletop exercise to practise their response to a cross-border major incident.


undoubtedly raise a number of complex issues for responders to consider.

The exercise scenario involved a cargo aircraft flying out of London Luton Airport that suffers a catastrophic engine failure over Knebworth, where an engine crashes into the town and the rest of the aircraft staggers on to eventually crash land into Kimbolton Crescent, Stevenage.

The resulting chaos had both councils dealing with issues such as evacuating the public to emergency rest centres, aviation fuel contamination of the area, damage to property and the closure of many local roads and traffic disruption. If that wasn’t enough they were also asked to write a briefing for Members and compile a brief press release.

The emergency services supported the exercise by

providing officers to act as professional friends. Herts Fire and Rescue Service also helped to produce maps of the incident site(s) and some very realistic animation of what those sites might have looked like if a real air crash had occurred.

Sue Kingsley-Smith from Stevenage BC was very pleased with the exercise and said, “The structure of this exercise added a new and very useful dimension to previous tabletops. Our Incident Management Team really appreciated the opportunity to ‘walk’ through our emergency response alongside their counterparts from NHDC and to understand how the emergency services would be responding as the incident scenario progressed.” She went on to highlight some of the lessons that she had identified, “Basing a Housing Officer in the Emergency Rest Centre would enable us to

prioritise genuine housing needs more quickly and we should give consideration to a joint Incident Management Team for any cross-border incidents”.

It was gratifying that both Chief Executives played a full and active part during the exercise and endorsed the use of officer time in practising the response to a major incident. In fact, the exercise was such a success that both CEOs requested a repeat exercise to be delivered to a wider group of officers within their local authorities. This event will be delivered in March 2014.

Well done to both local authorities for doing so well on the day and many thanks to the emergency services for supporting the event.

A graphic showing what Knebworth might look

like if it was involved in a major air crash.

North Herts DC and Stevenage BC get to grips with the

complex scenario.


The four key objectives were:• To review and improve animal welfare provision in existing multi-agency emergency plans.• To improve current provision for pets and their owners at rest centres.• To produce information for pet owners to promote preparedness.• To identify contacts with animal welfare organisations, local vets and local charities who may be able to help in an emergency.

The task and finish group was Chaired and supported by the HCC Resilience Team and had multi-agency membership, with appropriate specialists from resilience planning and animal welfare. This included officers from HCC Trading Standards – Animal Health, District/borough councils - Emergency Planning & Animal Welfare, Hertfordshire Constabulary – Rural Ops Team, RSPCA, Blue Cross, and a local veterinary practitioner.

An introductory workshop took place back in March, where members looked at Hertfordshire’s current arrangements and procedures around pets in emergencies. Four key themes clearly emerged to be taken forward; Pet Information; Animal Welfare Contact Directory; Updating of Resilience Plans; and Training. The outcomes were as follows:

Pet Information - The group considered pet preparedness information and examined good practice from the UK and abroad. The intention was to provide pet owners with useful information to encourage them to be better prepared in caring for their pets in an emergency. To this end, pet guidance has been produced by the group which will form part of the ‘Ready for Anything’ campaign. The guidance will soon be available on the HertsDirect.com website, under Resilience.

Animal Welfare Contacts - Guidelines have been produced for Hertfordshire district/borough councils to help inform animal welfare issues when planning for rest centres. For example, authorities have been encouraged to produce an Animal Welfare Contact Directory, for inclusion in their current emergency plans, with information on local animal welfare organisations, vets, boarding facilities, animal-friendly hotels/bed & breakfast accommodation, etc.

Animal Welfare in EmergenciesAs mentioned in the last issue, earlier this year the Hertfordshire Resilience Management Group commissioned a new task and finish group to look at the care of pets in an emergency.

The aim of the Animal Welfare Task and Finish Group was ‘to review and improve multi-agency arrangements to care for pets in an emergency through the identification of gaps in current capability and the sharing of good practice.’


Resilience Plans - The group also defined and agreed the Hertfordshire Resilience animal welfare statement, which now forms part of the county’s Multi-Agency Response Plans.

• It is up to owners to prepare in advance for the safety and welfare of their pets in an emergency. Animals are the owners responsibility at all times.• Local authorities have identified rest centres for people to go to during an emergency. However, these rest centres may not be fully equipped to accommodate pets, so owners/keepers should make alternative arrangements.

Rest Centres - Current provision for those pets that are brought to local authority rest centres has been improved. Caring for pets is now part of the local authority staff ‘rest centre training’ course; emergency boxes will contain some pet supplies; and a revised pet registration form will now capture details of pets at rest centres and those left at home. The RSCPA will now be more routinely involved in local authority rest centres, if the need arises.

Although the group’s primary purpose was to improve multi-agency arrangements to care for pets in an emergency, it is hoped that this work will contribute towards the attainment of the RSPCA Community Animal Welfare Footprints (CAWF) Award under the Contingency Planning category in 2014.

The Animal Welfare Task & Finish Group has now been formally decommissioned. Thank you to all those agencies who gave up their time to be involved in the group, and jointly shared valuable experience on how we could improve the care of pets in emergencies.

For further information on this project, please contact the HCC Resilience Team [email protected]

Dont forget to follow us on Twitter .............A new way of finding out what is going on in the world of emergency planning is to look at the HCC Resilience Team’s new Twitter account.

The team tweets regularly about work that it is undertaking, such as events, training and exercsing, and community resilince projects. We also share information from other resilince partner agecnies, along with photographs and weblinks.

The account can also be utilised for keeping updated during an incident.

To see what the team has been tweeting, or to follow the account, look at www.twitter.com/hccresilience


As is typical for any local authority safety advisory group, the NHDC SAG is made up of multi-agency representatives who provide advice and guidance to event organisers, in order to promote high levels of safety and welfare at events. They cover a variety of local, community events, ranging from parades, to bike rides, to firework displays, to rock concerts. The group also ensures that any event causes minimal adverse impacts to the community.

For any major events, the SAG will form a separate Event Planning Team, such as occurs for the annual Sonisphere music festival, and more recently the Red Hot Chilli Peppers concert and the Eastern Electrics festival.

The workshop was attended by around 30 officers; all with a wealth of knowledge and experience in planning for large scale public events. This included officers from HCC’s Resilience Team and Trading Standards, district council officers (covering environmental health, licensing, building control and emergency planning), and the emergency services. Also supporting the event were key promoters such as Kilimanjaro and Loudsound, alongside colleagues from traffic and transport agencies, safety and security organisations, and representatives from Hertfordshire’s major event venues, namely Knebworth House and Hatfield House.

Major Events WorkshopIn October, the HCC Resilience Team ran a Major Events Workshop, on behalf of the North Herts District Council (NHDC) Safety Advisory Group (SAG).


The aim of the workshop was ‘to discuss and identify issues around planning for large scale public events’. The key objectives were to:

• To identify trigger points to establish whether an off-site emergency plan is required for a major event.

• To identify the key elements of a major event off-site emergency plan.

• To identify on and off site areas of responsibility, both operational and emergency response, to aid in the development of a Memorandum of Understanding (MOU).

During the half day workshop, officers worked in three multi-agency syndicates to work through three specific task sessions, related to each objective. There was a great deal of discussion and sharing of information, from professionals with experience in the planning, training and delivery of a number of different major events.

Delegates discussed the various trigger points that may determine whether a specific off-site emergency plan is required for a large scale public event, or whether Hertfordshire normal generic emergency response arrangements for any incident will prevail. Factors for consideration included event numbers, arena layout, crowd profile, and the duration of the

event, e.g. weekend events or one-day concerts. Utilising the multi-agency off-site emergency plan template, prepared for the Robbie Williams concert back in 2003, officers reviewed what the current requirements were for a plan template to be used for any large event, and what information should be included.

Finally, the last task looked at the development of an MOU between a promoter and the Safety Advisory Group to clarify and set out each agencies on and off site responsibilities, if an emergency was to occur during an event.

The workshop drew out a number of complex issues, offering different ideas and solutions, all of which will need further discussion and work to formulate a practical solution for all. This information can then be shared with all local authorities in the county, and applicable to any major event, not just those in North Herts. At the end of the workshop, it was agreed that a small NHDC major events group will be set up, with the specific challenge of taking each of the three key areas; Trigger Points, Plan Template and MOU, forward.

Work will be undertaken to see if any similar best practice work has been completed regionally or nationally in these areas. The group will work to a tight timeframe and will be finished before the major events season next summer. Going forward, this work will then be integrated into the planning arrangements for any major events in North Herts, as part of the current NHDC Event Planning Team.

A future workshop, planned for 2014, will present the findings and outcomes to the original workshop attendees. If you have any questions, please contact Paula Busby, HCC Resilience Officer, [email protected].


An initial school emergency plan template was produced as part of a partnership project ‘Developing Community Resilience Through Schools’; a collaboration between HCC and six other local authorities who were successfully awarded ‘Beacon Status’ for emergency planning in 2007-2008. The project has been supported by the Cabinet Office and the Department for Education, who recommend that schools consider emergency planning as part of their wider duty of care to staff and pupils.

The original template was designed so that it could be easily adapted by individual schools to meet their specific needs. Following on from consultation with local head teachers, the template has been amended to make it as useful and user friendly as possible for local schools.

The Hertfordshire school emergency plan contains sections detailing roles and responsibilities of staff, business continuity arrangements, and advice about dealing with specific incidents, for example severe weather and evacuations.

The ‘Developing Community Resilience Through Schools’ project aims to increase the resilience of schools to emergencies by providing national online resources for schools to use, available at http://www.schoolemergencies.info

These national online resources include:• Practical resources for developing a school emergency plan;

• Resources for training and exercising plans, such as tabletop scenarios; and

• Electronic storybooks, games and puzzles which can be used by teachers in the classroom to complement lessons on emergency planning, ensuring that learning is undertaken in a fun and informative manner.

These interactive educational resources aim to engage young people in raising their awareness of emergency situations. They have been developed in collaboration with curriculum development advisers and are suitable for Year 2 to Year 5 pupils.

For more information, contact Alan Kirton, HCC Resilience Officer, on 01992 555937 or email: [email protected]

Developing community resilience through Schools A template emergency plan has just been rolled out to every school across Hertfordshire. The Hertfordshire County Council (HCC) Resilience Team and the council’s Children’s Services department have been working together to provide schools with a workable document that can be used to improve their preparedness.


The tables below detail the courses coming up for early 2014.

Training Courses – January 2014

Course Venue Date Time

Introduction to Business Continuity

Mimram Room, County HallPegs Lane, Hertford, SG13 8DE

Tuesday 14th January 2014

09.30 – 12.30

Reception Centre Awareness

Autun Room, Stevenage Borough CouncilDaneshill House, Danestrete,

Stevenage, SG1 1HN

Wednesday 15th

January 2014

09.30 – 12.30

*NEW* Emergency Response in Practice

Community Meeting Room, St Albans Fire Station

153 London Road, St.Albans, AL1 1TQ

Wednesday 22nd

January 2014

09.30 – 12.30

Loggist Training

Committee Room A/B, Hertsmere Borough Council

Civic Offices, Elstree Way, Borehamwood, WD6 1WA

Thursday 30th January 2014

09.30 – 12.30

Training Courses – February 2014

Course Venue Date Time

Silver Liaison Officer Committee Room 1, North Herts District

Council Council Offices, Gernon Road, Letchworth, SG6 3JF

Tuesday 4th February 2014

09.30 – 12.30

*NEW* Business Continuity in Practice

Mimram Room, County HallPegs Lane, Hertford, SG13 8DE

Thursday 20th February 2014

09.30 – 12.30

*NEW* Reception Centre Manager

Committee Room 1, North Herts District Council Council Offices, Gernon Road,

Letchworth, SG6 3JF

Monday 24th February 2014

09.30 – 12.30

Staff who would like to book a free place on any of the courses should contact their respective Emergency Planning / Resilience Officer or email us at: [email protected].

District/Borough Council Staff TrainingResilience Training Prospectus for 2013/14. The prospectus has been developed and produced for the district and borough councils, working in partnership with Hertfordshire County Council, for the training of staff to respond to civil emergencies.


Over recent months, there have been a number of small business continuity incidents, which have all impacted on local authorities across the county. Each serves as a timely reminder that things do happen, and each emphasises the importance of having robust business continuity plans in place.

Stevenage Borough Council - In June, Stevenage Borough Council had a small incident when an early morning core network switch power supply failure was discovered at Daneshill House.

This rendered all ICT services and IP landline telephones inoperable at the Council’s main offices. The failing switch was one of a pair, the other being at the Council’s Cavendish Road offices.

The ICT Business Continuity Plan was successfully invoked and a decision was taken early on that the priority was to maintain services at Daneshill, particularly to the Customer Service Centre. It was therefore decided to remove the power supply from the switch at Cavendish Road and install it into the Daneshill device.

By late morning, all ICT services were operable and accessible from Daneshill. This meant that ICT services and IP landline telephones were unavailable at Cavendish Road until the faulty power supply was replaced that afternoon. Staff providing critical services from Cavendish were relocated to Daneshill House where they could access ICT services and telephones.

As part of the Council’s IT upgrade, both core network switches have now been fitted with dual power supplies, which should prevent this situation from reoccurring.

The Council is now well equipped to respond with maximum flexibility to any ICT disruption and to restore key functions quickly.

Business Disruption – It will never happen to us!We all think “It will never happen to us!” and probably do not appreciate the impact that even a small incident can have on our business. A seemingly minor electrical fault, burst pipe, or power cut, has the potential to cause a devastating effect on your offices, equipment, records, services and reputation.


HCC Stevenage Site – When severe weather hit back in July, there were widescale power outages across Stevenage, which left the County Council facing a test of its own business continuity arrangements. In the early morning, an electricity substation in the town was struck by lightning resulting in parts of Stevenage losing power. The HCC offices at Farnham House and Roberson House were able to function with a generator, but when mains power resumed an unexpected fault meant the site was then left without electricity for much of the day.

This caused a variety of problems, such as staff that were reliant on IT systems through the Stevenage server being unable to access any information electronically. This also meant that other council services not based at the site, including social care and libraries, were also affected.

Overall, the response to the incident went well with council officers responding effectively to keep the impact to services to a minimum. Since the incident the council has held two debriefs – one to look at the response on site and the other to look at the wider HCC response. Some learning points were identified, which included examining how IT arrangements could be improved, fire safety measures during power loss, and looking at how communication with staff could be improved e.g. the use of non-IT based methods. A number of recommendations are being taken forward and business continuity plans reviewed.

Hertsmere Borough Council – In August, Hertsmere Borough Council‘s offices in Elstree Way were left without electricity for almost a day after a construction worker damaged a power cable while carrying out work on the civic offices.

As a result, the building’s computer systems, air conditioning, telephone lines, lifts, and toilets were down for most of the day, leaving the premises with only natural light. The power cut also caused three employees to be trapped in a lift and they had to be rescued by the fire service. Senior managers evacuated the building until UK Power Networks restored the power, and the offices were open again by 4pm that day.

Other premises in Borehamwood were also affected by the power loss including Baker Court, Tesco’s, and the Police and Fire Station.

So, what can we learn from others?These incidents have parallels across many businesses, and it is important that we all learn from local incidents and near misses. Flooding through burst pipes, as well as fires, IT and telephony failure, utility failure, or industrial action are all very real and probable causes of disruption.

In light of these risks, business continuity must be seen as a corporate priority with high-level commitment to the process and ownership across all levels and services. Those councils that have been through such incidents reiterate the point that it could happen to you, so be prepared.

By being better prepared, any business can feel secure in the knowledge that, should disruption occur, measures are already in place to keep critical services operational, to identify recovery priorities, and to safeguard your reputation in being able to effectively manage a crisis.

If you would like more information and advice on business continuity, go to Hertsdirect, www.hertsdirect.org/businesscontinuity. You will find a number of useful resources, including a business continuity plan outline, a ten minute self assessment tool, and scenarios for testing your plans.


Wattisham Flying Station is the home of theUK Attack Helicopter Force and a Ministry of Defence nominated airfield with a specific response duty in the event of any military aircraft crash or forced landing across the region. Geographically the area includes the counties of Suffolk, Essex and Hertfordshire. Given that the response to such an emergency will inevitably involve both military and civilian responders, it is paramount that all relevant agencies understand each others’ capabilities and limitations.

As part of this lead role responsibility, Wattisham Flying Station are tasked with conducting an APCM Seminar every three years to bring the relevant civilian and military experts and responders together for a series of briefings. These highly informative and important events provide more detail on the military response to an APCM event and facilitate broader understanding.

The APCM response ensures that the aircraft accident site is managed in accordance with the Military Aviation Authority (MAA) policy.

The day seminar explained the various military capabilities available in support of a military aircraft crash, post crash management policy from an MOD perspective, and a recent case study. The comprehensive programme involved a number of external speakers to Wattisham Flying Station who are specialists in their fields.

During the morning, speakers included the Aeronautical Rescue Co-ordination Centre, Mountain Rescue Team, Search and Rescue, and the Centre of Aviation Medicine. This was followed after lunch by the Joint Aircraft Recovery and Transportation Squadron, Salvage and Marine Operations Team, and a case study shared by an Incident Officer with Crash Management Experience.

At the end of the seminar, there was an opportunity for delegates to be shown round an AH-64 Apache helicopter, which proved very interesting. The event was very well organised and delivered, and was an extremely positive learning experience.

Aircraft Post Crash Management Seminar

Back in July, members of the HCC Resilience Team attended an Aircraft Post Crash Management (APCM) seminar at Wattisham Flying Station in Suffolk.


Issue 23 - Summer 2014The next edition of this newsletter will be available from May 2014.

Contact Us: HCC Resilience Team Community Protection, County Hall , Pegs Lane , Hertford SG13 8DE

Tel: 01992 555961 Email: [email protected]

• Provides professional support and response arrangements across HCC departments so that the Authority meets its statutory duties as set out in the Civil Contingencies Act.

• Provides a traded service to partner District and Borough Councils to assist them in the preparation and maintenance of emergency plans.

• Ensures that HCC can fully play its part in a multi-agency, major incident response as well as continuing to deliver critical services during times of disruption.

• Direct work with communities is done under the “Hertfordshire Resilience” banner - the County’s Local Resilience Forum. The Resilience team provide the secretariat function which also drives forward multi-agency, major incident response plans, co-ordinates and develops training and exercising arrangements and facilitates the strong partnerships which have stood the county well in responding to a number of high profile major incidents over the years.

The Resilience Team is part of the HCC department of Community Protection. The Chief Fire Officer, Roy Wilsher is the Director of Community Protection.

The Community Protection Directorate has four areas;

• Hertfordshire Fire and Rescue Service (HFRS)

• Trading Standards

• County Community Safety Unit (CCSU)

• Resilience

For more information on Community Protection, please visit

http://www.hertsdirect.org/ services/commsafe/commprotect/

Hertfordshire County Council (HCC) Resilience Team

resilience matters newsletter - winter 2013 · resilience matters 01 resilience issue 22 winter...

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