RESIDENT HANDBOOK

05 SECTION ONE Moving In

08 SECTION TWO You and Your Chapter

14 SECTION THREE Housekeeping

16 SECTION FOUR A Happy and Healthy You

19 SECTION FIVE Your Contract

CONTENTS21 SECTION SIX Moving Out

23 SECTION SEVEN Reference Guides

25 SECTION EIGHT Useful Contacts

27 SECTION NINE Your Data Protection

29 SECTION TEN We Value Your Feedback

HELLO

WE’RE DELIGHTED YOU HAVE CHOSEN TO LIVE WITH US, AND WE LOOK FORWARD TO WELCOMING YOU TO YOUR HOME.

At Chapter Islington, we understand that your student years should be some of your most memorable. So, grab yourself a drink, sit back, relax and have a read. This is your step-by-step guide to living at Chapter Islington.

AND WELCOME TO CHAPTER ISLINGTON

CHAPTER ISLINGTON | 4SECTION ONE | HELLO AND WELCOME

YOUR HOUSE TEAMErica Patel is the Community Manager here at Chapter Islington. You will see Erica and her team walking around, please stop and say hello – they’ll be happy to answer any questions you may have.

Erica Patel +44 (0)20 7607 9410erica.patel@Chapter-Living.com

The team at Chapter Islington will post regular updates on Facebook to keep you in the loop with what’s going on.Make sure you’re following us @ChapterLondon and join our Facebook Group www.facebook.com/groups/ChapterIslington1718/.

RECEPTIONOur Reception is open 24 hours a day, seven days a week. Our day team will be in Reception at the following times:

Monday to Friday, 8:00am – 8:00pm Saturday to Sunday, 9:00am – 6:00pm

A member of staff will be in Reception at all other times.

OUT-OF-HOURS EMERGENCY CONTACTShould anything urgent happen and we’re away from the Reception desk, please call the out-of- hours telephone number +44 (0)79510 25718. Don’t worry, someone will always be on hand to help. If there is an emergency please dial 999.

YOUR NEW ADDRESSFlat/Room Number Chapter Islington32-34 Market Road London N7 9AW

TIP

Make sure you include your flat number when sharing your new address.

TIP

Save important contact numbers (like the emergency number) in your mobile in case you need it.

*Some more useful numbers are listed throughout this handbook.

ANUK CODEChapter is a member of the National Code of Standards for Larger Student Halls. The code provides guidance and minimum standards that code members are expected to attain and these standards are checked regularly by site inspection. The code also provides a complaints service if things go wrong and are not addressed properly by us. Full details of the code can be found at www.nationalcode.org.

NON DISCRIMINATION STATEMENTWe strive to treat each resident with dignity, integrity and without judgment. Greystar is committed to ensuring compliance with all local equality laws. Greystar subscribes to a universal policy for the achievement of equal opportunities and no person will be discriminated against because of race, colour, age, religion or belief, ethnic or national origin, sex, marital status, disability, sexual orientation or gender identity.

CHAPTER MEMBERS’ CODEAs your Landlord we provide you with a home away from home while you are at university. As a valued member of our community, we want you to enjoy your time with us. We are committed to providing a safe and secure environment so that you can get the most out of your time studying in London and with that in mind we have created the Chapter Members’ Code. While you are living with us or visiting any of the Chapter properties (meaning any property managed by your Landlord’s Agent), you and your guests must observe the Chapter Members’ Code. The full Chapter Members’ Code is at Section Two of this guide.

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CHAPTER ISLINGTON | 6SECTION ONE | MOVING IN

NOW YOU’VE MOVED IN AND HAVE YOUR ACCESS CARD, KEEP IT SAFE. IT MAY SOUND OBVIOUS, BUT IT WILL SAVE YOU A LOT OF HASSLE IF YOU’RE LOCKED OUT AT TWO O’CLOCK IN THE MORNING.

ACCESS CARDAlways lock your room and keep your access card with you at all times. Never give your card to anyone else. If you lose your card, tell a member of staff as soon as possible.

CHAPTER MEMBERSHIP CARDThis provides you with access to all other social spaces and events across Chapter London. You will need to show it at Reception when you visit the other London Chapters.

YOUR ROOMHere’s a quick tour of the features to help you settle in.

INTERNETFrom Autumn 2017, your room will be equipped with 200MB dual-band WiFi, including unlimited uploads and downloads, which you can access throughout the building at no extra charge.

This service is provided by StudentCom, our Internet Partners.

CONNECTIVITY ISSUESStudentCom can be contacted on+44 (0)333 123 0115support@studentcom.co.uk

TVIf you bring your own TV, or if you want to watch or record programmes as they are being shown on any other device, such as a mobile phone, tablet or computer, you’ll need a TV Licence. You can get one at the Post Office or online at www.tvlicensing.co.uk.

Failure to have a valid licence for your flat/ bedroom is against the law and can result in a heavy fine.

You can watch a wide range of on-line TV channels through the broadband service. Just ask if you need help.

HEATINGEach bedroom and kitchen has been fitted with a radiator, radiator lock shield and thermostatic radio valve (below) that control the room temperature.

SHOWER MIXERSThe top knob controls the water flow to taps and shower, the bottom knob controls the water temperature. Turn the top knob clockwise to start the water flow.

INVENTORYOn arrival you will be provided with an inventory. This is a document that lists all the items in your room and kitchen. We know you are super busy when you first move in, but if you haven’t already, please make time to complete it.

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Make sure you are at your computer when you call.

REMEMBER

When you check out, you need to return the room in the same state as it is on the inventory. Make sure it’s correct from the start.

CHAPTER ISLINGTON | 7SECTION ONE | MOVING IN

COMMUNAL AREASAt Chapter Islington we have:

• The Courtyard• The Gym • The Game area• The Cinema• The TV room• The Study Room• The Art Studio

GYMA healthy body = a healthy mind. Chapter Islington has a fully equipped gym available for all residents to use. For your health and wellbeing you will need to complete an induction form before being able to access the gym.

LAUNDERETTEYou’ll find the laundry room on the ground floor opposite the gym.

If you have any questions, contact a member of the Chapter Islington team.

COST OF LAUNDERETTEWasher: £2.80Dryer: £1.30

HOW TO PAY FOR THE LAUNDERETTEThe machines are operated via an app which you can download to your phone. There are instructions on the wall in the Laundry.

POSTPost will be delivered to your lockable flat post box. Any items delivered by courier that are too large to fit in the post box or that are recorded/special delivery will be signed for by the team at Reception. You will then be notified.

In providing this service, we cannot take any responsibility for loss or damage to any packages. We also reserve the right to decline any delivery. If you’re not happy for us to accept your post, please ask the Post Office to retain it on your behalf.

PARKINGThere is no parking available for other than disabled residents. Please speak to the reception if you qualify.

BICYCLE STORESecure, lockable bike storage is available to our residents. Ask Reception for your access card to be reprogrammed to allow you access to the bike store. The bike store can be found on the basement of the building.

EXTRAS You can purchase towels, bedding and kitchen packs from our Chapter Service app to help set up your room and make it more homely. Simply download the app on the App Store or visit chapter-app.com.

LAUNDRY

Follow the instructions and don’t overload the machines. We cannot be held responsible for damage to your clothing.

USE THE DRYERS

Don’t leave damp laundry in your bedroom/flat as this can cause moisture build-up, mould and make you sick.

POST

REMEMBER to use the full address:

Your Name Flat Number Chapter Islington 32-34 Market Road London N7 9AW

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CHAPTER ISLINGTON | 9SECTION TWO | YOU AND YOUR CHAPTER

*Replacement costs are listed in section 7 of this guide.

YOU WILL EXPERIENCE SOME OF THE BEST YEARS OF YOUR LIFE HERE WHILST WORKING TO COMPLETE YOUR STUDIES.

It’s great fun living at Chapter Islington, and we get that socialising is a significant part of your experience. Whilst we don’t want to bombard you with an endless list of rules and regulations, we want to be sure you live in a clean, safe and enjoyable environment. It’s all common sense stuff, but we know how important studies are to everyone. So, here are a few things to think about.

CHAPTER MEMBERS’ CODERESPECTAll residents, employees and visitors have a right to be treated, and must treat others, with respect. We strive to treat each resident with dignity, integrity and without judgment. We are committed to ensuring compliance with local equality laws. We subscribe to a universal policy for the achievement of equal opportunities and no person will be discriminated against because of race, colour, age, religion or belief, ethnic or national origin, sex, marital status, disability, sexual orientation or gender identity. We will always speak to our residents and each other in a respectful way and you and your guests must do the same.

NO SMOKINGResidents and their guests are obliged to observe the smoking policy. In accordance with UK regulations, smoking is permitted in designated outdoor areas only and never in your room, flat

or within the building. Please be aware that smoking inside your room, flat or building represents a breach of UK legislation and the terms of your Tenancy Agreement and may lead to its termination. There will be a £100 charge to cover the costs of enforcing this obligation should you and/ or your guest be found to be smoking anywhere within the building, your room or flat. If you are found to be smoking on any further occasion the charge will increase to £200 and repeated breaches may result in the termination of your Tenancy Agreement.

Similarly, tampering with fire detection equipment and fire extinguishers also poses a risk to the safety of everyone in the building, and constitutes a breach of your Tenancy Agreement that may result in the termination of your Tenancy Agreement.

NO WEAPONSNo weapons of any description may be brought into any Chapter property, including (but not limited to) pellet (BB) guns and air activated weapons, crossbows/longbows, catapults or nondomestic knives.

NO ILLEGAL SUBTANCESIllegal substances are not permitted within any Chapter property. Any evidence of the use, distribution or possession of illegal substances will be reported to the police and may result in the termination of your Tenancy Agreement. We reserve the right to remove and dispose of any illegal substances or substances thought to be illegal. Any guests found to be in possession of illegal substances will be required to leave the Chapter property and may be denied access to all Chapter properties in the future.

NO PETSPets are not allowed in any Chapter property.

VISITORS

We will not open the gates for visitors unless you are present. Whilst we love you having friends over, we ask that they treat Chapter Islington with as much respect as you.

CHAPTER ISLINGTON | 10SECTION TWO | YOU AND YOUR CHAPTER

ENTERING & LEAVING All residents and guests must respect your fellow residents and neighbours and refrain from creating undue noise or disturbance when entering and leaving the Chapter property and surrounding area, particularly in the evening. ANTI-SOCIAL BEHAVIOURExcessive noise, damage to property, aggression, and physical or verbal violence against fellow residents, guests or Chapter team members will not be tolerated. Anti-social behaviour will be documented, with reimbursement sought for any damage caused and may result in the termination of your Tenancy Agreement. GUESTSGuests will be required to show a valid form of personal identification on arrival. Your guests will also need to register on entering and leaving any Chapter property, so that we can ensure the safety of everyone on site. You are responsible for your guests’ behaviour, including their adherence to the Chapter Members’ Code. Overnight guests are permitted in accordance with the terms of your Tenancy Agreement. We reserve the right to refuse access to guests if they are deemed to be causing a disturbance to other residents or if they breach the terms of your Tenancy Agreement. SOCIALISING & NOISEPlease be respectful of your fellow residents and remember they may be studying or sleeping. You must endeavour to keep noise to a minimum, especially at night. You must observe the individual opening times for the communal amenities in your property. For residents in shared flats, please be considerate of your flatmates.

REFUSE & CLEANINGWe require that you keep your room, flat and building clean and tidy so that you live in safe and hygienic conditions. It is your responsibility to keep your room, bathroom and communal kitchen and living spaces clean and tidy. We will check shared flat common parts and rooms regularly and will let you know if your room or living space does not meet the required standard. If it isn’t cleaned up within 24 hours, we reserve the right to arrange for cleaning at the expense of the residents of the flat. We will clean the community amenities on a regular basis but ask for you to be considerate of other residents and you must clean up any rubbish after using these areas. Bins within your room and shared kitchens must be emptied regularly and taken to the bin stores provided on site. Please put recyclable materials in the recycling bins as directed in your property.

SAFETY

If you are worried about the safety of any equipment in your room or shared areas, contact the Islington team:

e: Islington@ Chapter-Living.com t: +44 (0)207 607 9410

CHAPTER ISLINGTON | 11SECTION TWO | YOU AND YOUR CHAPTER

MAINTENANCEWe try to keep everything in good working order but sometimes things will break or need the attention of our maintenance teams. If you report a maintenance request to us, we will work to fix it as soon as possible and this may require our team to enter your room. Please let us know when you report your maintenance request if you would like to be present when we visit or if there are any times you would like us to avoid. In rare instances, we may need to access your room without notice to attend to emergencies or issues impacting health and safety. In such cases we will do our best to let you know as soon as possible and to keep disruption to a minimum.

DAMAGEPlease refer to the replacement costs list published at your property and on the website from time to time for information on replacement costs for common damages and cleaning requirements. Any damages, cleaning or call out fees relating to misuse will be based on the costs incurred in rectifying the issue and may vary based on the specific situation.

BEING GREEN AND ENERGY EFFICIENTBINSMake sure you empty your bin regularly and that you put your rubbish in the correct bin.

Please ensure that all rubbish is taken to the bin store. We operate a very simple recycling system, please familiarise yourself with this and stick to it in an effort to keep our planet green.

BIN LOCATIONSThere are two bin stores located on the ground floor of both the west tower and east tower.

RECYCLINGRecycling is located in the bin store areas.

THE GREEN WAYBeing green is important to us. Here’s what we’re doing to be eco-friendly:• LIGHT SENSORS are installed in all public areas, including flat

corridors and kitchens.• ENERGY EFFICIENT BULBS are fitted in the main lights

throughout the building.• DOUBLE GLAZING in all of the halls.• HEATER TIMES limit the operation time of the electric heaters.• A GRADE APPLIANCES, including refrigerators/freezers

and ovens.

Here’s how you can be an eco-warrior, too:• TURN OFF LIGHTS AND APPLIANCES when you go out.• SWITCH OFF TAPS and only boil as much water as you need.• ALWAYS put lids on pans.• USE your radiator sparingly.• CLOSE THE WINDOWS when the heater is on.• DON’T WASH CLOTHES in the shower.• UNPLUG electrical items from the outlets when you aren’t

using them.• TURN OFF HEATERS before going out.• KEEP DOORS CLOSED.

DRUGS

The office keeps a first aid box, but it does not issue drugs of any description.

SMOKING

Please note Chapter Islington is a non-smoking building.

TIP

Always keep fire doors closed.

CHAPTER ISLINGTON | 12SECTION TWO | YOU AND YOUR CHAPTER

GENERAL SAFETY TIPS• All gates and entrances are self-closing and may be

activated using your access card.• Don’t prop doors open (including fire doors).• Always carry your card and keep it safe. Never give your

card to anyone else.• Be aware of strangers on the premises.• If you’re not sure who someone is, ask them or alert the team.• Always lock your door when you’re going out, and keep

it closed at all other times – even if you’re just nipping to the kitchen.

• If you see anything suspicious, report it to the team as soon as possible.

OUT-OF-HOURS SECURITYIf you need to report something, or if you need out-of-hours assistance you can contact the onsite security team on +44 (0)7951 025718.

FIRST AIDIf you have an accident at Chapter Islington, please report it to the team (after calling 999 if needed). 999 is the number of the UK emergency services which includes an ambulance, police and fire service. You will be asked what assistance you need when you get through to the operator. Please only call the emergency services in a genuine emergency e.g. where someone may be knocked unconscious, is bleeding heavily or struggling to breathe etc.

FIRE SAFETYHEAT AND SMOKE DETECTORSThe kitchen and communal corridors are equipped with heat and smoke detectors. Your room is fitted with a smoke detector.

FIRE PREVENTION AND ALARMSIt’s vital that you know how to prevent fire, and what to do if one happens. Please read the information below – it outlines general fire prevention, fire alarms and the evacuation procedure.

You are required to take part in fire drills. If the fire alarm sounds, you must evacuate the building and go to your designated assembly point. The assembly location is Fred White Walk on the site of Chapter Islington building.

TIPS TO AVOID FALSE FIRE ALARMSCLOSE FIRE DOORS. Most false alarms are caused by fire doors being left open when people are cooking or smoking. This is a massive inconvenience for everyone concerned (not least the fire brigade).

FIRE DRILLS Every Wednesday at 3:00pm.

OUT-OF-HOURS SECURITY

Contact the onsite security team on +44 (0)7951 025718.

CHAPTER ISLINGTON | 13SECTION TWO | YOU AND YOUR CHAPTER

SMART ELECTRONICS• DON’T overload sockets.• SWITCH OFF and UNPLUG appliances when not in use.• FOLLOW INSTRUCTIONS when using electrical items.• CHECK electrical appliances regularly for dangerous wiring,

hot plugs or scorching on plugs or sockets.• CORRECT FUSE make sure electrical items are fitted with the

correct fuse.• DON’T try and force European or US plugs into UK electrical

sockets. If you need an adaptor, come and see us.

FIRE EXITS AND EVACUATIONKNOW YOUR ESCAPE ROUTE AND EQUIPMENT• Make sure you know where the nearest fire exit is located.• Read the fire notices dotted around the building.• Know where the evacuation point is and how to get there.• Only use fire-fighting equipment if you’re trained and it is

safe to do so. Do not put yourself in danger.

KEEP ACCESS TO FIRE EXITS CLEARIf you notice any obstructions to fire exits, please let Reception know.

Bikes must not be kept in your room or in the way of an escape route. Please keep bikes in the secure bike store.

KNOW WHAT TO DO IF A FIRE ALARM SOUNDS• LEAVE the building immediately – don’t stop to collect

your things.• GET OUT as quickly as possible, and don’t block escape routes.• MAKE YOUR WAY to the evacuation assembly point.• DO NOT attempt to re-enter the building until it is deemed

safe by a member of staff or the fire brigade.

• DO NOT tamper with the fire safety equipment.• DO NOT put anything over the smoke detector.

COOKINGWhilst we love the idea of you practicing for MasterChef, we want you to stay safe when cooking in your kitchen. Therefore, we ask the following:

• Don’t leave cookers unattended when in use as this may cause a fire and can result in significant damage, putting you and other residents at risk.

• Keep the grill clean (dirty pans can catch fire very easily).• Your kitchen door is a fire door. Please ensure it is closed at

all times (especially when cooking).• Switch on the extractor fan when cooking.• Chip pans and deep fat fryers are not permitted.

FIRE DRILLS

Every Wednesday at 3.00pm.

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CHAPTER ISLINGTON | 15SECTION THREE | HOUSEKEEPING

THIS SECTION OF THE GUIDE IS DESIGNED TO COMPLEMENT THE CHAPTER MEMBERS’ CODE.

YOUR ROOMYour room is your sanctuary and we want to leave you to enjoy it. So it’s up to you to keep it clean and report any maintenance problems.

We’ll help by carrying out termly inspections to make sure we pick up any issues you might have missed. Don’t worry – you will be given advanced warning.

KEEP IT CLEAN• DO NOT use abrasive cleaning products that can damage

surfaces.• DO NOT use hair or clothes dye in your en suite or kitchen.• DO NOT put any pictures or posters on your walls – please

use the notice board provided. Damage to walls will incur a charge.

ROOM CHECKSTo comply with health and safety regulations, your room will be checked intermittently. Don’t worry – you will be given advanced warning of room checks. If your room doesn’t match up to the cleanliness and order levels expected, you will be given 24 hours to clean up.

MAINTENANCEWe have a full maintenance team onsite who will always try to sort out any issues as soon as they are reported.

If you have any maintenance issues in your room or flat please contact Reception or report them online via your customer portal https://chapterislington.active-building.co.uk/.

In some instances, we do have to priorities repairs depending on their urgency; however, we aim to get all emergency issues resolved within 24 hours.

WHAT’S THE DAMAGE?Accidents do happen and there are times when things can’t be helped, but let us know and we can get things fixed as soon as possible.

HOUSEKEEPINGCleaning services are offered all year round and can be booked via the Chapter Service app. You can download the app on the App Store or visit chapter-app.com.

MAINTENANCE

We have a full maintenance team onsite who will always try to sort out any issues as soon as they are reported.

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CHAPTER ISLINGTON | 17SECTION FOUR | A HAPPY AND HEALTHY YOU

STUDENT LIFE CAN TAKE ITS’ TOLL. WE’RE HERE TO HELP YOU. THE MOST IMPORTANT PART OF OUR COMMUNITY IS YOU.

Whilst university life can be incredible, it doesn’t always go as planned. DON’T keep things to yourself.

REMEMBER: Your university provides support and advice on various issues (financial, relationship, course problems, etc.), as well as a dedicated service for students with disabilities. You are always welcome to talk to us at Reception. Alternatively, Student Support is there to help.

PROBLEMS WITH ANOTHER RESIDENTIf you’re unhappy about the behaviour of another resident, please come and speak to us. If you don’t feel comfortable speaking to us directly, please write down your concerns and email Islington@Chapter-Living.com.

FEELING UNWELLIf you are feeling unwell, you can get an appointment with the doctor or nurse at your university’s health centre. Usually, you can get a same day appointment, or at the latest, within the week. The most important thing is that you are happy and healthy, but we know that you can easily slip into less than healthy routines whilst studying. Here are a few tips to help you stay on track:

SOCIALISINGKnow your limits. Enjoy yourself, but make sure you relax and take it easy, too.

CULTUREJust because people are at university doesn’t mean everyone’s the same. Celebrate the different cultures and treat people with respect.

DEBTIt can be tough managing your finances whilst at university (and after) but we are here for you if you have any concerns about paying your rent. We release all payment dates when you get your tenancy agreement and ensure we keep you updated in advance. If our payment dates don’t match your loan dates, we always try to reach a solution for you. We operate a strict arrears procedure, so do let us know as soon as possible if you’re experiencing financial worries.

DRINKAlcohol can sometimes be a large part of university life, but we know it’s not a part of everyone’s life. Ensure that you drink responsibly and stay safe.

REMEMBER: Not everyone drinks alcohol. Please respect those who don’t.

TIP

Try to get a full eight hours of sleep for at least a few nights a week.

TIP

Make sure you register with the health centre when you arrive at university. Hopefully, you’ll never need an appointment, but if you do, life is a lot easier if you’re already registered.

CHAPTER ISLINGTON | 18SECTION FOUR | A HAPPY AND HEALTHY YOU

EXERCISEIt can be easy to eat, sleep, study, repeat whilst at university, but it’s really important to ensure that you get regular exercise. Chapter Islington has a fully equipped gym available to all residents. You could also join a university sports club or try walking instead of taking public transport/driving. You’ll be surprised at the difference it makes to your general wellbeing.

STUDIESRemember the reason you came to university – to achieve the best degree possible.

We are here to support you through this.

SECURITY ADVICEThe best way to minimize the risk of crime is by taking sensible precautions and remaining vigilant. For more useful tips on how to keep yourself safe in various scenarios, stop by Reception and pick up a guide.

USEFUL CONTACTS

NATIONAL HEALTH SERVICE 24 nhs24.com 111

SAMARITANS samaritans.org +44 (0)20 7268 0200

VICTIM SUPPORT victimsupport.org.uk +44 (0)845 7909 090

STUDENT LOANS HELPLINE slc.co.uk +44 (0)141 306 2000

DEBTLINE nationaldebtline.org +44 (0)808 808 4000

SEXUAL HEALTH nhs.uk/livewell/sexualhealth

BRITISH PREGNANCY ADVISORY SERVICE bpas.org +44 (0)8457 304 030

ALCOHOLICS ANONYMOUS alcoholics-anonymous.org.uk +44 (0)845 769 7555

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CHAPTER ISLINGTON | 20SECTION FIVE | YOUR CONTRACT

THE CONTRACTHere is a quick reminder of some key clauses:

• You are bound to the full contract period. • Staff may need access to your room for room inspection,

maintenance and repair and during open days for prospective residents.

• You must pay your accommodation fees on the due dates stated on your contract.

• Outstanding debts will eventually be passed onto an external debt collection agency.

• If you decide to transfer to another room or exchange rooms, you may be charged a fee.

• Chapter Islington does not accept liability for the loss or damage to any resident’s property, whatever the circumstance. We advise you to arrange adequate insurance coverage for your personal possessions while you are here.

• We provide a basic contents insurance as part of your rent through Cover4Students.

If you are unsure of your full legal obligations as a resident of Chapter Islington, please check your tenancy agreement for more information.

TIP

Once you’ve signed your contract, you are bound by everything outlined within it. So, please read it carefully. Make sure you understand it and are familiar with the key terms and conditions.

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CHAPTER ISLINGTON | 22SECTION SIX | MOVING OUT

HERE’S EVERYTHING YOU NEED TO KNOW ABOUT MOVING OUT.

We hope you enjoy your time at Chapter Islington and choose to stay here again. However, you may wish, for a variety of reasons, to move rooms or leave us. In all cases, you should discuss your situation with a member of the Chapter Islington team first. All moves within or outside of Chapter Islington during the tenancy period are at the management’s discretion.

MOVING OUT AT THE END OF YOUR TENANCYAs a condition of your contract, you are required to book and attend a check-out inspection with the Chapter Islington team. If you don’t attend the inspection, it will be very difficult for you to challenge the inspection and any replacement costs for damage and disposal of refuse or any abandoned items. The check-out inspection also lets us know where we should return your deposit, so it really is in your interest to attend.

On your last day, you must:• Vacate your room by 10:00am.• Return all access cards to Reception• Make sure your room is clear of all of your possessions.• Make sure your room is clean before you leave (you’ll be

charged for cleaning if not).

MAIL REDIRECTIONYou don’t want to miss out on important correspondence when you leave – so don’t forget to tell the people who regularly send you mail where you’re moving to. Because we receive very large amounts of post we regret it’s not possible to redirect this and it will be returned to the sender.

REMOVAL OF BIKESWhen you check out, make sure your bike checks out with you. If you don’t wish to take your bike, let us know and we can donate it to charity. Any bikes leftover will be disposed of.

REPLACEMENT COSTS

A full list of costs can be found in section 7 of this handbook.

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CHAPTER ISLINGTON | 24SECTION SEVEN | REFERENCE GUIDES

OUR QUICK REFERENCE GUIDES GIVE YOU THE INFORMATION YOU NEED AT A GLANCE.

REPLACEMENT COSTS LISTThese costs cover damage to items/cleaning of items (including VAT and labour). They are approximate and may vary depending on the situation and item.

Bed £160

Study chair £85

Work station desk with drawers £100

Book shelves £65

Wardrobe £185

Shower tray £280

Mirror £80

Microwave/combination £65/£100

Dining table or breakfast bar £300

Notice board £45

Vinyl flooring £500

Ceiling £200

Vacuum cleaner £100

Sofa (material) £255

Wall heater £200

Wall mounted TV £200

Front door £320

Removal of rubbish £10 (p/sack)

Replacement access card £25/card

Door lock £250

Kitchen cleaning £140-£200

Curtains £100

Walls £250 (min)

Bedroom door £320

Mattress (double) £80

Toilet seat £25

Extractor hood £100 (min)

Fridge/freezer £250

Dining chairs/bar stools £60

Work top £350

Fire blanket £25

Replacement Chapter membership card £25/card

En suite cleaning £35

Front Door Closer £80

Window (Glass) £980

ITEM COST (FROM)ITEM COST (FROM)ITEM COST (FROM)

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CHAPTER ISLINGTON | 26SECTION EIGHT | USEFUL CONTACTS

CHAPTER ISLINGTON TEAMRECEPTION+44 (0)20 76079470

OUT OF HOURS EMERGENCY CONTACT NUMBER+44 (0)7951 025718

PUBLIC SERVICES CONTACT NUMBERSEMERGENCY SERVICES 999

POLICE (NON-EMERGENCY) 101

CRIME STOPPERS+44 (0)800 555 111www.crimestoppers-uk.org

NATIONAL HEALTH SERVICE 24111www.nhs24.com

LOCAL SERVICES AND HELP LINESTRAVEL INFORMATIONNATIONAL RAIL ENQUIRIES+44 (0)845 748 4950www.nationalrail.co.uk

THE TRAIN LINE+44 (0)871 244 1545www.thetrainline.com

NATIONAL EXPRESS COACHES+44 (0)871 781 8181www.nationalexpress.com

LOCAL WALK IN HEALTH CENTRETHE GOODINGE GROUP PRACTICEGoodinge Health Centre20 North Road London N7 9EW+44 (0)20 7619 6670

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CHAPTER ISLINGTON | 28SECTION NINE | YOUR DATA PROTECTION

WHEN YOU SIGNED YOUR TENANCY AGREEMENT, YOU GAVE US CONSENT FOR THE USE OF YOUR PERSONAL DATA IN ACCORDANCE WITH THE TERMS OF THE AGREEMENT, AND IN ORDER FOR US TO MANAGE YOUR TENANCY.

This information will be held in accordance with the provisions of the Data Protection Act 1998. The above permission includes our use of your personal data to assist in the prevention of crime, or to protect the vital interest of you or any person. Further information is contained in your tenancy agreement.

LEGAL DISCLAIMERPlease note that the contents of this guide do not constitute a complete legal document. This information, while accurate, does not cover every aspect of your contractual obligations as a resident of Chapter Islington. It’s designed to offer helpful advice and information on the most important aspects of living here, but as a Chapter Islington resident, you will be legally bound to all the terms set out in your signed tenancy agreement.

Chapter Islington32-34 Market RoadLondon N7 9AW+44 (0)20 7607 9410Islington@Chapter-Living.com

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CHAPTER ISLINGTON | 30SECTION TEN | WE VALUE YOUR FEEDBACK

WE DO EVERYTHING WE CAN TO ENSURE THAT YOU HAVE THE BEST TIME POSSIBLE AT CHAPTER ISLINGTON. WE VALUE YOUR REGULAR FEEDBACK AND WANT TO MAKE SURE THAT WE KEEP IN TOUCH WITH YOU.

We don’t want to overload you with questions – but from time to time you might get an email asking how we’re doing and how we can improve – please take a few minutes to let us know your thoughts.

There is also a comments box in each of our receptions, where you can provide feedback direct to our head office.

We really hope you enjoy your time at Chapter Islington and we look forward to seeing you soon.

THIS HANDBOOK WAS UPDATED AUGUST 2017