research@degroote - spring 2010

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Research

All Canadians have access to universal

medical care, but the nation’s healthcare

system is still a work in progress. As

healthcare costs continue to grow, gov-

ernments in Canada have become more

aggressive in pursuing healthcare reforms

which enhance innovation and efficiency

within the health system.

Glen Randall, associate professor in

strategic market leadership and health

services management, is interested in how

these various reforms impact front-line

health professionals. Moving beyond a

typical focus on physicians and nurses,

Randall’s research spans the spectrum of

“allied” health professionals—from phys-

iotherapists and social workers to pharma-

cists and dental hygienists—in a range of

settings, including hospitals and homecare.

While Randall analyzes the theoretical

implications associated with the impact of

healthcare reforms on health professional-

ism, he is also concerned with more prac-

tical considerations of informing real-life

policy and practice.

“Human resources account for a large

proportion of healthcare costs,” he says.

“It is therefore essential that we gain a bet-

ter understanding of how policy changes

impact the full continuum of healthcare

providers if we are to maximize efficiency

within the healthcare system.”

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Awards Nick Bontis was awarded the Ontario

Confederation of University Faculty Asso-

ciation (OCUFA) Teaching Award and the

Ontario Undergraduate Student Alliance

(OUSA) Top Professor Award.

Khalid Nainar and Chris Longo were

awarded the Basu Teaching Award in No-

vember 2009.

Khaled Hassanein and Milena Head

received the 2010 Most Cited Paper Award

for their paper “The Role of Social Pres-

ence in Establishing Loyalty in e-Service

Environments.” This distinction is based on

the highest number of cites received for all

articles published between 2007-2009 in

the journal Interacting with Computers.

At DeGroote’s annual Evening of Ac-

colades, faculty research was recog-

nized. Milena Head was awarded the

Research Award of Excellence, and

Chris Bart received the Research to

Practice Award of Excellence.

Studying the impact of healthcare reformsGlen Randall, Strategic Market Leadership & Health Services Management

It is essential that we gain a better understanding of how policy changes impact the full continuum of healthcare providers.

2 DeGroote School of Business Research Publication - Spring ‘10

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Faculty Profiles

We live in a knowledge-based society

where most of our day-to-day interac-

tions are based on exchanging informa-

tion, skills and expertise. Knowledge is a

valuable asset that can give an organiza-

tion competitive advantage. Because of

its importance, organizations implement

knowledge management (KM) systems that

support the creation, storage and dissemi-

nation of information, granting individuals

equal access to an organization’s docu-

mented base of information.

“The process of knowledge creation, its

storage, retrieval and transfer do not nec-

essarily lead to enhanced organizational

performance; effective knowledge ap-

plication does,” states Ali Reza Montazemi,

professor in information systems.

“Through the use of information tech-

nologies, organizational knowledge can

be managed within and between organiza-

tions.”

Whether to minimize loss and risk,

improve organizational efficiency or em-

brace innovation, knowledge management

initiatives greatly benefit organizations.

“Managing the vital flow of information

within an organization avoids reinventing

the wheel, so to speak,” says Montazemi.

“To survive in today’s increasingly compet-

itive business environment, organizations

require systems that facilitate informed

decision making, streamline operations,

and enhance customer service and overall

productivity.”

In the past decade, a number of high

profile corporate collapses occurred as

a result of accounting misdeeds—such

as overstating revenues or understating

expenses. The increase in accounting ir-

regularities, misrepresentation and fraud

within organizations has led investors and

regulators to question the quality of finan-

cial reporting.

Sue McCracken, associate professor

in accounting and financial management

services, is investigating the process of

restating financial statements. “To my

knowledge, no research has been conduct-

ed on the restatement process or the roles

and perceptions of the parties involved

in the restatement,” she says. The parties

involved include auditors, regulators, the

board and company management—CEOs

and CFOs. Explains McCracken, “Exam-

ining the organizational context and proce-

dures associated with restatements can

help us understand the role various parties

play, and how restatements impact the

relationship between them.”

While the initial phase of her research

is descriptive, improving the restatement

process will be McCracken’s focus in

future studies.

Managing information flow within organizationsAli Montazemi, Information Systems

Examining the impact of financial restatementsSue McCracken, Accounting & Financial Management Services

Managing the flow of information within an organization avoids reinventing the wheel.

Examining the organizational context and procedures associated with restatements can help us understand the role parties play and how restatements impact the relationships between them.

Faculty Profiles

Teal McAteer believes that some of the

most disorienting situations we experience

in our lives—job loss, serious illness, or

the passing of a loved one—can promote

transformation.

McAteer, teaching professor in human

resources and management, studies the

relationship between personal change

and learning. “The process of transforma-

tive learning involves changing frames of

reference, habits of mind and established

patterns of behaviour through critical

reflection,” she explains.

McAteer begins by thrusting her stu-

dents into disorienting dilemmas. Through

regular journaling, students become aware

of their thoughts, feelings and behaviours,

identifying which behaviours they wish

to change and how they will do so. “This

type of learning requires taking risks,” she

says. “You have to be willing to be vulner-

able in order to challenge your established

attitudes and assumptions.”

In addition to employing transforma-

tive learning techniques in the classroom,

McAteer studies their impact on MBA

students. Because business graduates tend

to become involved in decision-making

and change initiatives within industry,

leadership abilities are critical assets. States

McAteer, “True leadership is about who

you are, not merely what you do.”

Mass customization is cutting edge

in today’s manufacturing and service

industries. In order to meet consumers’

individual needs, businesses are offering

greater variety and customization of

goods and services.

Assemble to order systems allow for

customization without corresponding

increases in cost. This manufacturing

strategy produces parts to stock, while the

final assembly is delayed until customers

place an order for a product—as different

orders may require different sets of parts.

For instance, computer manufacturer Dell

offers consumers the chance to build their

own desktop through the customized

selection of different size monitors and

capacity hard drives, various keyboards

and mice.

“Assemble to order strategies allow

manufacturers to achieve a high degree

of product variety, speedy delivery and

customer satisfaction, while maintain-

ing low inventories and costs,” says Kai

Huang, assistant professor in operations

management. Using mathematical model-

ing, Huang is currently assessing ways

organizations can accelerate the operation

and maintain high service levels.

Building leadership through personal transformationTeal McAteer, Human Resources & Management

Letting customers have it their wayKai Huang, Operations Management

DeGroote School of Business Research Publication - Spring ‘10 3

Students become aware of their thoughts, feelings and behaviours, identifying which behaviours they wish to change and how they will do so.

Assemble to order systems allow for customization without increases in cost.

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Faculty Profile

Overconfidence is the most common trad-

ing problem. “When investors are too sure

of themselves, they trade more often than

rational investors,” explains Richard Deaves.

“When traders are too confident in their

ability to ward off catastrophe, they take too

many risks that can potentially backfire.”

Deaves, professor in finance and busi-

ness economics, is investigating the impact

overconfidence and gender has on trading

activity in an asset market setting. Over-

confidence can manifest itself in various

ways. Deaves is looking particularly at

the overestimation of knowledge preci-

sion—the idea that the more certain you

are of your view, the more likely you are

to accord less credence to the views of

others; the better-than-average effect—the

tendency for most people to see them-

selves as smarter or more skilled than

the average person; and the illusion of

control—the exaggerated belief of control

over external events.

“There is evidence that suggests that

those who trade the most have the worst

performance,” says Deaves. “This study es-

tablishes a clear connection between over-

confidence and excessive trading. Academ-

ics and practitioners can use these results

to help traders become more vigilant.”

A university’s reputation is of the ut-

most importance for faculty and student

recruitment. To build a strong reputation,

a university must ensure its students have

positive experiences and forge lasting

bonds to their institution.

Jeff McNally, PhD student in organiza-

tional behaviour and human resources, is

studying the commitment students have

to their university in order to understand

how this commitment impacts discretion-

ary behaviours—for example, saying good

things about the university.

The study— recently published in the

Journal of Leadership & Organizational

Studies—measures commitment to a uni-

versity in terms of emotional attachment

and obligation. For instance, do students

feel ‘stuck’ or obligated to complete their

studies due to pressure from parents?

Says McNally, “University administrations

can do a variety of things to increase the

positive emotional bonds students have to

their schools.”

From offering more financial aid and

career development assistance to organiz-

ing student referendums and strengthen-

ing alumni outreach, universities can help

students develop significant emotional

ties to their schools. Encouraging student

involvement can lower the rate of drop-

outs and foster good ‘word of mouth’ for a

university.

Overconfident investors trade excessivelyRichard Deaves, Finance & Business Economics

PhD Student Profile

Creating a positive experience for university studentsJeff McNally, Organizational Behaviour & Human Resources


Those who trade the most have the worst performance.

Encouraging student involvement can foster good ‘word of mouth’ for a university.


Awards & Recognition

Paul Bates was named chair of the Pro-

grams & Quality Committee at the Social

Sciences and Humanities Research Council

(SSHRC) in November 2009. The commit-

tee monitors the overall design, coherence

and performance of SSHRC’s programs and

policies, ensuring the Council’s activities

align with its strategic priorities.

Luke Chan was inducted into the Hamilton

Gallery of Distinction in November 2009.

Kai Huang joined DeGroote as an assis-

tant professor (tenure-track) in the opera-

tions management area in January 2010.

His research interests include supply chain

management, service operations and se-

quential decision-making under uncertainty.

Ali Montazemi and Marvin Ryder were

inducted into McMaster’s Quarter Century

Club in December 2009. The Club recog-

nizes employees who have dedicated years

of service to and demonstrated a passion

for McMaster.

Glen Randall was appointed Associate

Editor for Canadian Public Administra-

tion/Administration Publique du Canada.

Joseph Tan joined DeGroote as a profes-

sor in information systems in November

2009. He was appointed to the Wayne C.

Fox Chair in Business Innovation. Tan’s

research interests include eHealth and

eBusiness.

Toru Yoshikawa was appointed to the

Journal of Business Venturing editorial

review board, a Financial Times listed

publication. In January, he was appointed

editor of the strategy and international

business division of the Canadian Journal

of Administrative Sciences.

Congratulations to the following faculty

who have had papers published in the

Financial Times 40 listed journals:

■ Anna Danielova

■ Milena Head

■ Benson Honig

■ Kiridaran Kanagaretnam

■ Emad Mohammad

■ Mahmut Parlar

■ Jiaping Qiu

■ George Steiner

Nick Bontis ran in the Olympic Torch Re-

lay on Dec. 20, 2009 in Hamilton. He was

selected for his volunteerism as a youth

sports coach.

Student awardsVahid Assadi, a PhD student in informa-

tion systems, was accepted into the ICIS

2009 Doctoral Consortium in Phoenix,

Arizona in December 2009. He competed

with candidates from around the world and

secured one of only 40 spots available. As-

sadi’s dissertation proposal investigates the

factors that influence the adoption and use

of Personal Health Record Systems.

PhD student Jeff McNally’s paper entitled

“The relationship between university

student commitment profiles and behavior:

Exploring the nature of context effects” was

highlighted in the MED Division’s newslet-

ter in 2009. McNally presented the paper

at the Academy of Management’s Annual

Conference in August 2009 in Chicago, Il-

linois. The paper was recently published in

the Journal of Leadership & Organizational

Studies, a peer-reviewed publication.

MBA student Annie Hejripour has been

selected for the Women in Capital Markets

scholarship for 2010. The scholarship en-

courages women to enter Canadian capital

markets, providing a solid platform from

which to launch their career. As part of the

scholarship, Hejripour will complete a sum-

mer internship at TD Securities.

The DeGroote MBA Team came first in the

Best in Class Invitational Case Competi-

tion held in November 2009. The top 10

MBA Schools across Canada are invited to

compete in this competition each year. The

MBA Team was coached by Paul Bates

and included:

■ Mohsen Dezyanian

■ Shivalika Handa

■ Sherif Masood

■ Peter Vaiciunas

Appointments & Recognition

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Conferences, presentations and proceedings

Bontis, N. (2010) Leadershift: Harnessing the power of collaboration. Human Resources Professionals Association Conference, January 2010, Toronto, Ontario.

Detlor, B., Hupfer, M. and Ruhi, U. and L. Zhao. (2009)

Successful Community Municipal Portal Diffusion: Internal Government Factors and Individual Perceptions.

Americas Conference on Information Systems, 2009, San Francisco, California.

Honig, B. (2009) How do regional policy contexts shape transnational immigrant entrepreneurship?

Metropolis, September 2009, Copenhagen, Denmark.

Honig, B. (2009) Organization Emergence during Booms and Busts: A Comparative Examination.

3rd Israel Strategy Conference, December 2009, Be’er Sheva, Israel.

Hupfer, M., Detlor, B., Toms, E. and V. Trifts. (2009)

Online Information Seeking: Understanding Individual Differences and Search Contexts.

Americas Conference on Information Systems, 2009, San Francisco, California.

Jain, H. (2009) Employment equity in India, South Africa, Malaysia, UK and Northern Ireland, Canada and the USA.

University of Western Ontario Law Faculty, November 2009, London, Ontario.

Jain, H. (2009) Innovative Human Resource Management Practices by IT industry in India.

Academy of Management Conference, 2009, Chicago, Illinois.

Jain, H. (2009) Research accomplishments for the guidance of graduate students.

Association of Canadian Administrative Sciences, June 2009, Niagara Falls, Ontario.

McAteer, T. (2009) Fostering the Use of Transformative Learning within the Classroom: Developing Leadership Authenticity, Integrity and Social Responsibility.

Pre-conference Workshop at the Teaching and Learning in Higher Education (STLHE) Conference, June 2009, University of New Brunswick, Fredericton, New Brunswick.

McAteer, T. (2009) The Impact of a Transformative Learning Experience (TLE) using a Staged Job Loss On Students in a MBA Strategic Change course.

Symposium Presentation at the Scholarship of Teaching and Learning (SoTL) Conference, December 2009, McMaster University, Hamilton, Ontario.

McAteer, T. (2009) The Impact of a Transformative Learning Experience (TLE) using Professional Development Diagnostics on Students in a MBA Leadership course.

Symposium Presentation at the Scholarship of Teaching and Learning (SoTL) Conference, December 2009, McMaster University, Hamilton, Ontario.

McAteer, T. (2009) Thinking Styles required by Business Leaders to Demonstrate Corporate Social Responsibility.

Management Education Divisional Workshop at the Administrative Sciences Association of Canada (ASAC) Conference, June 2009, Niagara Falls, Ontario.

Montazemi, A.R., Pittaway, J. and K. Keshavjee. (2009)

Disenfranchised patients: A network analysis of IS integration in the context of patient-centered care.

Americas Conference on Information Systems, August 2009, San Francisco, California.

Randall, G.E. and P.A.Wakefield. (2009)

The application of a synchronous education intervention in an online program.

Centre for Leadership in Learning, 2009, McMaster University, Hamilton, Ontario.

Way, S. and Y. Yuan. (2009)

Criteria for Evaluating Authentication Systems. Proceedings of the 15th Americas Conference on Information Systems (AMCIS), August 2009, San Francisco, California.

Yuan, Y. and W. Zheng. (2009)

Mobile Task Characteristics and the Needs for Mobile Work Support, A Comparison between Mobile Knowledge Workers and Field Workers.

IEEE Proceedings of the 8th International Conference on Mobile Business (ICMB), June 2009, Dalian, China.

In November 2009, the Energy Studies Review, a journal housed at DeGroote,

hosted the Smart Metering and AIM Conference at the Royal Botanical Gardens.


Publications

Basadur, M.S. (2009) “Creativity and problem solving in recessionary times” Europa: Novas Fronteiras The European Information Centre Jacques Delors (CIEJD), 24 (25): 153-157.

Bontis, N., Hardie, T. and A. Serenko. (2009)

“Techniques for assessing skills and knowledge in a business strategy classroom”

International Journal of Teaching and Case Studies, 2 (2): 162-180.

Booker, L. and N. Bontis. (2010)

“Curbing economic crime with RFID enabled currency”

International Journal of Business Governance and Ethics, 5, ½, 26-37.

Cao, F., Archer, N. and S. Poehlman. (2009)

“An Agent-based Knowledge Management Framework for Electronic Health Record Interoperability”

Journal of Emerging Technologies in Web Intelligence, 1 (2): 119-128.

Castano, R., Sujan, M., Kacker, M. and H. Sujan. (2009)

“Preparing for the Adoption of the New Arrival” GfK Marketing Intelligence Review, 1 (2): 16-23.

Cocosila, M., Archer, N., Haynes, R.B. & Y. Yuan. (2009)

“Can SMS Improve Adherence to Preventive Activities? Results of a Randomised Controlled Trial”

International Journal of Medical Informatics, 78 (4): 230-238.

Cocosila, M., Archer, N., Haynes, R.B. and Y. Yuan. (2009)

“Can Wireless Text Messaging Improve Adherence to Preventive Activities? Results of a Randomized Controlled Trial”

International Journal of Medical Informatics, 78: 230-238.

Cocosila, M. Archer, N. and Y. Yuan. (2009)

“Early Investigation of New Information Technology Acceptance: A Perceived Risk - Motivation Model”

Communications of the Association for Information Systems, 25 (30): 339-358.

Cyr D., Head, M. and A. Ivanov. (2009)

“Perceived Interactivity leading to E-loyalty: Development of a Model for Cognitive-Affective User Responses”

International Journal of Human-Computer Studies (IJHCS), 67 (10): 850–869.

Cyr, D., Head, M., Larios, H. and B. Pan. (2009)

“Exploring Human Images in Website Design: A Multi-Method Approach”

MIS Quarterly, 33 (3): 539-566.

Detlor, B. (2010) “Information management” International Journal of Information Management, 30 (2).

Detlor, B., Hupfer, M. and U. Ruhi. (2010)

“Internal factors affecting the adoption and use of government web sites”

Electronic Government: An International Journal, 7 (2): 120-136.

Drori, I., Honig, B. and M. Wright. (2009)

“Transnational Entrepreneurship: an Emergent Field of Study”

Entrepreneurship, Theory and Practice, 33 (5): 1001-1022.

Hassanein, K., Head, M. and J. Chunhua. (2009)

“A Cross-Cultural Comparison of the Impact of Social Presence on Website Trust, Usefulness and Enjoyment”

International Journal of Electronic Business, 7 (6): 625-641.

Howard, M., and G.E. Randall. (2009)

“After-hours information given by family physicians in Ontario”

Healthcare Policy / Politiques de Santé, 5 (2): 106-115.

Hupfer, M. and B. Detlor. (2009)

“Sex, Gender and Self-Concept: Predicting Web Site Design Preferences”

International Journal of Electronic Business, 7 (3): 217-236.

Montazemi, A.R. and Z. Irani. (2009)

“Information Technology in Support of Financial Markets”

Canadian Journal of Administrative Sciences, 26 (2): 122-134.

Kanagaretnam, K., Lobo, G.J. and E. Mohammad. (2009)

“Corporate Life Cycle and CEO Stock Options Grants” Journal of Business Ethics, 90 (1): 137-155.

Kapiriri, L., Randall, G.E., and D.K. Martin. (2009)

“Health care rationing and professional autonomy: the case of cardiac care in Ontario”

The Open Health Services and Policy Journal, 2: 34-41.

Randall, G.E., Eberlein, B., and A. Barrows. (2009)

“Seeking accountable health care through measurement”

Journal of Public and Nonprofit Services, 37 (4): 44-55.

Roham, M., Anait, G.R. and N. Archer. (2009)

“Fuzzy Linguistic Modeling of Ease of Doing Business Indicators”

International Journal of Uncertainty, Fuzziness, and Knowledge-Based Systems, 17 (4).

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Publications

Siam, J. and K. Nainar. (2010) “The Evaluation of the Canadian BAX Contract in Managing Short term Interest Rate Exposure”

Review of Accounting and Finance, 9 (1).

Sproule, S. and N. Archer. (2010)

“Measuring Identity Theft and Identity Fraud” International Journal of Business, Government, and Ethics, 5 (1/2): 51-63.

Wiles, M. and A. Danielova. (2009)

“The Financial Value of Film Product Placement: An Event Study Analysis”

Journal of Marketing, 73 (4): 44-63.

Yufei Yuan, Norm Archer, Catherine E. Connelly, and Wuping Zheng

“Identifying the Ideal Fit between Mobile Work and Mobile Work Support”

Information & Management, accepted in December, 2009.

Xu, Z. and Y. Yuan. (2009) “Principle-Based Dispute Resolution for Consumer Protection”

Knowledge-Based Systems, 22: 18-27.

Xu, Z. and Y. Yuan “The Impact of Context and Incentives on Mobile Commerce Adoption”

International Journal of Mobile Communications, 7 (3): 363-378.

Zhang, H., Cocosila, M. and N. Archer. (2010)

“Factors of Adoption of Mobile Information Technology by Homecare Nurses: A TAM2 Approach”

Computers, Informatics, Nursing, 28 (1): 49-56.

Books and book chaptersDetlor, B., Hupfer, M. and U. Ruhi. (2009)

“Incorporating Web Tracking in Web Search Analysis: Tips for Practitioners”

in Handbook of Web Log Analysis, B.J. Jansen, A. Spink and I. Taksa (Eds.), Hershey, PA: IGI Global, 256-263.

Yuan, Y. (2010) “Mobile Commerce Business Models” in The Handbook of Technology Management, H. Bidgoli (Ed.), New Jersey: John Wiley & Sons, 547-561.

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Fixed Income Securities Database (FISD)

The Fixed Income Securities Database of publicly-offered U.S. bonds is now available. Use

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For more information, please contact Ines Perkovic,

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at 905-525-9140 ext. 21359

or [email protected]

research@degroote - spring 2010

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