CHRIE Communiqué 1April 2020

While the countries of the world seek to minimize the spread of COVID-19 (Coronavirus), ICHRIE’s primary concern is the health and safety of our members within the higher education community. My thoughts are with each of you as you grapple with the challenges to your personal and professional lives. Two weeks ago, as of this writing, our Asia Pacific and European federations were at the center of the coronavirus

outbreak. Now, members in the U.S. are experiencing the impact of the virus. Now is the time that we remind ourselves of ICHRIE’s Values: ICHRIE is an International Community of Hospitable, Responsible, Innovative, and Ethical members engaged in advancing hospitality and tourism education and research. It has been reassuring that members of the ICHRIE community have “stepped up” to stay connected during these unprecedented times.

I would like to recognize Alleah Crawford for her efforts to bring us together as a community by spearheading the webinars that were held the last week of March. Jean Hertzman, Joy Dickerson, Ruth O’Rourke, and Amie Grayson all played an important part in the rollout of these sessions. I am hoping that we are able to continue the momentum with additional webinars. As of this writing, Ralf Burbach, ICHRIE’s Director of Networking, is working to have Zoom events for the

CHRIE

April 2020 Volume 37 • Number 4

International Council on Hotel, Restaurant, & Institutional Education • 2810 N. Parham Road, Suite 230 • Richmond, Virginia USA 23294Telephone: 01 (804) 346-4800 • Fax: 01 (804) 346-5009 • chrie@chrie.org • www.chrie.org

continued on page 7

How We Live Our HospitalityChris Roberts is President of ICHRIE and Professor at DePaul University.

~~ Join Us for the 2020 Annual ICHRIE Conference in Phoeniz, Arizona | 22-24 July ~~

S P E C I A L I S S U E

R E S E A R C H

R From Your President

Jeff Beck is President of International

CHRIE.

special interest groups who would like to hold one.

Given the extraordinary circumstances we find ourselves in, many are asking about the status of the Annual Con-ference in Phoenix. This is the first item for a Board of Directors meeting being held virtually on April 2nd. In fact, this will be the third meeting the ICHRIE Board of Directors that has been held since March 5th; we will continue to hold these meetings every two weeks for the foreseeable future. We are assembling as much in-formation as we can and evaluating alternatives should we not be able to meet in July. ICHRIE senior leaders are corresponding daily regarding the conference as we monitor the situation in Arizona closely. We have all learned in the last two weeks that the situation is fluid and ever changing. I ask for your patience and support as the board engages in the essential dialogue and as-sessments needed to make prudent and financially re-sponsible decisions that will ensure the long-term vi-ability of ICHRIE and enable it to continue to support the membership. Until we have a better understanding about the future impact of this pandemic, we urge all members not to book any travel plans related to ICHRIE events. Please rest assured that we will communicate any changes to ICHRIE conferences as soon as possible.

As always, THANK YOU for being a member of ICH-RIE. Please take care of yourself and your family.

Jeff Beck

2 CHRIE Communiqué April 2020

Hitting the Pause ButtonKathy McCarty, Chief Executive Officer, International CHRIE

CHRIE Communiqué

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With the COVID-19 pandemic that is happening around the world, the current state of the world is unsettling. As I write this month’s article, we have no crystal ball to let us know just how long this will last nor how many lives will be lost. No one can project the full economic and social consequences we will experience. What we do know for certain is that our lives have changed and it is highly likely they will never again be the same.

Schools closing down and moving to strictly an online environment, restaurants and hotels laying off or furloughing their workforce, encouraging social distancing, defining which businesses are essential/nonessential, moving some if not all employees to a “working remote” status, etc. are now common, every day topics. To me, it feels very much like the world has hit the pause button when it comes to our daily life.

As with every major event—especially a global one of this magnitude—it’s very existence tells us a lot about who we are and how we behave. It teaches us what’s truly important. It brings out the best in some, the worst in others and brings fear to most if not all. It shows us our levels of kindness and generosity as well as our ability to think of others. We have no idea how long this pandemic will last and it feels very much like the world has shifted on its axis.

As we find our way to the other side of this COVID-19 pandemic, try to hit the pause button as well on all the negative “stuff”—any anger, frustration, mean-spirited behavior or selfishness. Let us all find ways to help each other through this. Check in on each other, find creative online ways to socialize with friends and family, find creative ways to “vent” and forgive the shortcomings of those with whom we live. Choose to be healthy, hopeful and kind.

We may be hitting the pause button, but now more than ever before we need to live the spirit of hospitality.

CHRIE Communiqué 3April 2020

Roberts—continued from page 1

The faculty member’s responsibility to the professorate is often explained as a three-legged stool. These three legs are teaching, research, and service.

The length of these legs are almost always determined by the university loads, however the “strength” of these legs is usually dependent on the faulty member’s personal strengths and desires. As the first author is the NENA Director of Research, the purpose of this paper is to discuss some unconventional ways to strengthen what for some is the weakest leg… research.

To revisit the three-legged stool in relation to our students, it is easy to see where students fit in when we are looking at our teaching. As they are the subject of our instruction, it is easy to see how vital they are in this process. It is also not difficult to see how they can fit into different service activities. From faculty-led trips like an experiential tour to the National Restaurant Show to being the faculty advisor for a student organization like Eta Sigma Delta, students and service can go hand in hand. For most of us though, the area of research can be void of students, unless we are using them as subjects. Two years ago, at a workshop with other hospitality faculty, the first author presented on the AAC&U’s 11 high impact practices. The lowest of the 11 ranked by faculty was participation in undergraduate research.

While many hospitality programs have graduate students, who assist with research, faculty at teaching institutions or community colleges are often not afforded the opportunity to work with this population. We propose that participating in undergraduate research with our students can, to a varying degree, also assist a faculty member with conducting their research. While the aforementioned workshop provided only anecdotal evidence that undergraduate research is under-used in hospitality education, there appears to be a gap in hospitality literature that addresses faculty participation in undergraduate research.

While participation in undergraduate research has the potential to strengthen the third leg, it also has the opportunity to level out the unevenness of the stool. Undergraduate research can impact teaching, research, and service. This year, both authors designed a study abroad course on a cruise ship. As part of the class, students participated in undergraduate research by examining the cultural competency of cruise ship officers and managers.

R Engaging Students in All Facets of our Professional LifeThe students participated in the IRB process, created survey protocols, and planned writing up the results and presenting their findings at a university to conduct interviews while aboard with the intent of conference.

When examining this experience against the standards of our RPT documents, it will count towards all three areas of evaluation. The creation of a course will count towards our teaching, forging a new relationship with a cruise line that can create a strategic partnership would count towards service, and the opportunity to publish the research created by the students would count as research. This is just one example of how undergraduate research can be the catalyst to help faculty members reach the goals of the three-legged stool.

Finally, undergraduate research can be used to further and strengthen our teaching. In a previous article about the Scholarship of Teaching and Learning (SoTL) and its impact in the NENA CHRIE Federation, the first author stated, “SoTL allows us to blend two legs of the three-legged stool that is the foundation for many of our academic positions. It enables us to not only improve our teaching by taking a systematic, research-based approach, but also to bring research into the classroom setting.” Undergraduate research, in turn, can complement a SoTL study by asking the student to co-create rather than just participate. For example, an undergraduate student and the first author are working to evaluate if portions of our curriculum are well suited for community college transfer students. Our findings may lead us to change the curriculum, but they also help to inform what gaps may be present in my current courses.

Undergraduate research appears to be an underutilized high impact practice in hospitality education. Our hope by bringing attention to it is that we are able to encourage more faculty to participate. While our goal was to provide an argument for increasing the use of undergraduate research based on the benefit to the faculty member, it is also important to mention the benefit to the student. Both authors of this paper were McNair Scholars during our undergraduate career and conducted undergraduate research. If it were not for the professors that mentored us through that process, I am not sure we would be in our positions today.

Gilpatrick Hornsby, Ph.D. and Tiffany

Hornsby, Ph.D.

4 CHRIE Communiqué April 2020

R Misuse of Convention Peer-ReviewsPaper Submission

Most academic conventions require paper submissions to be presented and included in the conference proceedings. The objective of the

paper submission is to disseminate research findings to advance the field. Professional Convention Organizer (PCO) is called to provide clerical work in this area, for example, the set-up of the paper submission system (Easy chair, Microsoft Conference Management Toolkit). Unlike other conference management processes, PCO needs the scientific knowledge of the association board members or conference owner. The paper submission begins with the appointment of the paper review chairs, followed by a call for paper submissions, the paper review process, and the best paper submission.

Appointment of the Paper Review ChairFirst, the board member or the convention chair appoints the paper review chairs. Many conferences appoint only one paper review chair. For example, the World Conference on Hospitality, Tourism, and Event Research appoints one person to be the chair of the paper review committee. However, at the Asia Pacific CHRIE (APacCHRIE) federation, the conference chair and the director of research of the federation work as co-chairs responsible for the paper submission and the best paper selection of its annual conference. These two people are called conference paper chairs. These conference paper chairs create a list of reviewers based on their academic network. The list contains the names and contact addresses of researchers and their areas of research expertise.

Then, the paper review process starts from the reviewer invitations. The paper review chairs invite two researchers who have research expertise relevant to the author to review his/her abstract. This process is called a double-blind review. One abstract is only assigned to two anonymous reviewers. Each reviewer may be given two to five abstracts to complete within 15 days based on an interval scale ranging from very poor, poor, neutral, good, and excellent. The form also asks the reviewers either to accept or reject the abstract. Then, based on the reviewers’ comments, the paper review chairs make the judgment whether to accept or reject the abstract.

Finally, the paper review chairs send notifications to inform the authors of the review result. More importantly, a clause such as “once the abstract is accepted, at least one author must register for the conference;” is sent to the author after the paper review. It is the ethical

standard for authors to register for the conference to which authors send their abstract for review. Those who do not register should not submit abstracts nor join the food and beverage functions. Most conventions require at least one author to register to have their paper included in the conference proceeding and be assigned a session to present their research either in a stand-up or poster presentation.

Unethical Issues in Paper SubmissionThere are also authors who take advantage of the paper review process. Here are some examples of the unethical practices.

•Authors submit a full paper rather than an abstract to get comments for their thesis or dissertation.

•Authors do not intend to register for the annual conference but submit the paper for a free service.

•Once the abstract is accepted, the author makes excuses for not being able to register.

•Authors fail to cite the original author and pretend that they created their own research.

• Authors simultaneously submit the same paper to a conference and also to a referee journal.

Such unethical practices will be shared among editors and paper review committees.

Bongkosh Rittichainuwat,

Director of Research,

APacCHRIE

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CHRIE Communiqué 5April 2020

Sharma—continued from page 1

RIn 2021, ICHRIE is hitting a milestone. Founded in 1946, our organization will soon be celebrating its 75th Anniversary. Over the past 7+ decades, the organization has helped its members form lifelong

friendships, become prolific authors, learn new teaching techniques, get recognized for outstanding contributions, provide a stage for sharing research in print and at conferences, and finally, providing opportunities for celebrating each other and our field.

Plans for a yearlong celebration of this milestone are underway! A “75th Anniversary task force” was formed last summer and they are hard at work. To create a cel-ebration in which everyone can be a part, the first thing the committee did was ask our members what they would want in a celebration. As many of you might re-call, last fall a survey was sent out to all of our members asking for suggestions for the year-long celebration.

Thanks to all of you who responded. There were so many great and creative ideas. Some common themes that emerged from the survey included [1] have keynote speakers with big industry experience and other motivational speakers, [2] find ways to bring all of the different parts of our industry (in-cluding other associations) into the celebration, [3] focus on the future of technology, [4] create experi-ences that engage younger members, [5] bring back past members and finally [6] make it truly global.

Based the feedback, the second thing the committee did was create a central theme and along with a few basic guidelines to guide all future planning. The cen-tral theme of the entire 75th anniversary year is “Cel-ebrating Our Past, Our Present and Our Future…”

Our planning guidelines are centered around mak-ing the celebration year memorable, fun, inclusive, educational, and international. With the pre-planning work done, the next step was to set up nine individ-ual committees. This now includes [1] a marketing committee, [2] the 75th conference committee (that will collaborate with the ICHRIE’s conference com-mittee), [3] the video ethnography committee, [4] a fundraising committee (to bring in money), [5] a fi-nance committee (to spend the money), [6] a jour-nal committee, [7] an archive collection commit-tee, [8] the federations committee, and [9] the en

gagement committee, which includes (a) the family engagement subcommittee, (b) 2 year/community college

subcommittee, (c) past-president’s subcommittee, and (d) a members subcommittee. Chairs were appointed and responsibility lists were developed for each committee.Much of the planning is still in its infancy. Direction-ally, I am excited at the ideas that the committees are working on along with the passion and commitment of the committee members. It has been an extraordinary privilege to work with everyone on the various commit-tees and I look forward to the continued collaboration as we finalize plans and start bringing our ideas to fruition.

Even though our celebration doesn’t begin until 2021, there are some things to share right now. First is announcement that the Journal of Hospitality and Tourism Research (JHTR) has agreed to a special issue dedicated to the 75th Anniversary celebration. Mah-mood Khan of Virginia Tech will the Special Issue edi-tor. In other articles in this month’s Communique, Drs. Roberts and Khan will be telling you more about this.

Another activity currently underway is the planning of the video ethnographies. Our organization was built on relationships, and with such a strong history of dynam-ic and memorable members, we wanted to hear their stories. Pat Moreo and David Juranski are preparing to personally interview and record members of the ICHRIE community. This will happen both ‘live’ at our upcom-ing conference in Arizona this summer and by Zoom or Skype later this fall. These videos will play throughout the year of celebration on our ICHRIE YouTube channel, on our ICHRIE website and throughout our 2021 confer-ence venue in Washington D.C. (If you have an idea for someone that we should interview, please let us know!)

Creating fun experiences, developing opportunities for all of our members to engage and learn, bridg-ing opportunities with other associations on a global scale, and developing activities that include fami-lies are all in the early stages of creation. I wanted to give a special thank you to all of the committee members and chairs for their time and commitment to helping make this year of celebration happen.

continued on page 8

Announcing ICHRIE’s 75th Anniversary Celebration: Celebrating Our Past, Our Present and Our Future

Mary Jo Dolasinski, Chair, 75th Anniversary

Committee,DePaul University

6 CHRIE Communiqué April 2020

R The Research Path from Conference Presentation to Journal PublicationChris Roberts,

Editor -in-Chief, JHTR

We all understand the axiom that two heads are better than one. That is, multiple brains contributing to the de-velopment of an idea often results

in a superior outcome over the work of a single indi-vidual. This concept is the foundation of our peer re-view process. It’s our healthy way to bring in expert feedback to help advance our research output. (Note that some of our reviewing is conducted on a blind ba-sis where the reviewers and authors are not known to one another and other reviewing is completed on a peer basis where the author identity is known.)

The journal submission process is a challenging gauntlet. The better perceived or rated that the journal is, the tougher it is to get a publication accepted into it. The competition can be fierce. These highly rated journals typically attract larger numbers of submissions. Editors are usually limited in the number of printed pages that they can publish. With such limits in mind, it is natural that editors are driven to select the very best research for publication within the parameters set by their publisher.

Journals use the review process to help identify the best research. It is a rigorous examination by peers who share expertise in the topic of the submission. But is there a way to develop the research paper so that it is better prepared for the rigor of the journal review process? Yes, there is. It is the conference presenta-tion process. Authors are encouraged to consider this approach of submitting their research to a conference before print publication. They can gain the feedback generated through the presentation of their work in front of a live audience. In addition, authors often receive feedback in the conference submission process itself. Together, these two opportunities for feedback provide authors with valuable insights into advancing their work.

Can one submit the same research to a conference and then to a journal? No, one cannot submit the very same research to both. Conferences and journals of-ten require submissions to be original work. However, the feedback from the conference presentation expe-rience enables the authors to improve their work, re-sulting in advancements that result in an improved re-search product. Thus, what is later submitted to a print journal is not the same work that was initially submit-ted to a conference. It has been materially enhanced.

Admittedly, the key of this pathway to publication is the use of conference feedback to improve the written paper. Authors should not view this as merely a method of getting recognition twice for the same work. In contrast, the view is that the conference presentation is a valuable opportunity to gather insights from peers to help advance the research output in a meaningful manner. When the spirit of this pathway is followed, authors can use the brainpower of the audience at the conference presentation and the feedback from reviewers of the conference submission to develop their work into a higher quality product. Journal editors and reviewers would certainly welcome such improvements in the submissions received. After all, the goal is to share our quality research as widely possible. Receiving and incorporating conference feedback along the way toward print publication can be quite a useful contribution toward that goal.

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CHRIE Communiqué 7April 2020

Guest Editor: Dr. Mahmood A.

Khan

Conference Happenings | CHRIE FutureFund™ & More

It is with pleasure that we introduce JHTR’s contribution to the 75th Anniversary celebration of ICHRIE: a special 2021 issue dedicated to our history and accomplishments. We are

also privileged to introduce Dr. Mahmood Kahn of Virginia Polytechnic Institute and State University as the special issue editor.

This special issue will be unique. The intent is to have many narratives, anecdotes, reflections, etc., about the long journey of our members as we have built and lived the organization we now call ICHRIE. Some submissions will be very short stories. Others may be longer narratives. Our goal is to include many voices who will share stories of our past and of our accomplishments.

To start off the special issue, our traditional ICHRIE historian, Bob Bosselman of Iowa State University (Emeritus), will present an updated chronicle that captures our earliest days through to the present (with 75 years to cover, that’s quite a bit of information to share!). But that’s only the beginning. The 75th Anniversary Committee, chaired by Mary Jo Dolasinski of DePaul University, is working to be as all-inclusive as possible. With this announcement, we are asking members to consider submitting vignettes or reflections of some experience they had as a member of ICHRIE. It could be just a few paragraphs or several pages in length. We want to have many members contribute, all helping to build a mosaic of memories about ICHRIE.

We are most fortunate to have Mahmood Kahn as the special issue editor. With his legendary writing skills and innovative thinking, he will guide authors to produce a memorable and historic issue. It’ll be something to which we refer, laugh, and reminisce about as we remember our victories and our challenges. It will also be a landmark upon which we can build our future, for knowing where we have been is a grand starting place for where we want to go.

Please consider submitting a contribution to ICHRIE’s 75th Anniversary Special Issue.

R 75th Anniversary JHTR Special Issue: Call For SubmissionsChris Roberts &

Linda Shea, JHTR Executive Editors

ICHRIE’S 75th Anniversary Special Issue Celebrating Its Past, Present, & Future

Guest Editor: Dr. Mahmood A. KhanPublication Date: Early January 2021

This special issue will be a memorable and historic memento celebrating the 75th year of ICHRIE and is planned to be available for the 2021 Annual ICHRIE’s Summer Conference & Marketplace to be held in Washington DC. This issue will be unique since it will have many narratives, anecdotes, reflections, short notes, etc. about the long journey of the ICHRIE members. For this issue, the editors have graciously agreed to have articles of different lengths, with some short stories, incidences, anecdotes, notes as well as longer narrations. The intent is to hear reflections from the past as well as a vision for the future of ICHRIE. This solicitation is all-inclusive to past and present ICHRIE presidents, board members, federations, chapters, partners, members (domestic and international), and hospitality industry professionals. The issue will have different hues of humorous incidences, fun during the conferences, bloopers and blunders, and of course, happy and sad memories. Please consider in being a part of this special issue, which will be not only a valuable reference but also a reminiscence of our past victories and challenges. Ideas based on building our future based on experiences, technological innovations, and development of hospitality and tourism education, are welcomed. We look forward to your contribution!

Submission GuidelinesTo submit your manuscript, go to https://journals.sagepub.com/home/jht. Once there, select the RED button labeled “Submit Paper” that is found in the middle of the webpage, near the top. As you sign in and begin the process to enter your information, you will encounter Step 1: Type, Title & Abstract. Select the “75th Anniversary Issue” from the list provided. Click ‘Save and Continue’ that is located in the lower right corner. Then proceed to complete the information and upload your submission. (Your abstract can be quite brief if desired.)

Important DatesAll Manuscripts due by October 1, 2020Reviews to be completed by December 1, 2020Issue ready by January 1, 2021.

8 CHRIE Communiqué April 2020

If you have any ideas or would like to become part of our task force, please feel free to reach out to me at any time. We welcome all who want to participate.

Here’s to our past 75 years and to our next 75!MJ

R

Nominations for ICHRIE Board of Directors

It’s time to nominate yourself or someone else for se-nior leadership positions on the ICHRIE Board of Direc-tors. We have five (5) open board positions. Hopefully, one or more will be of interest and fit you well. We are looking for candidates for: Vice PresidentSecretaryDirector of EducationDirector of MarketingDirector of Networking

Dolainski—continued from page 5

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Send ads and inquiries about professional opportunities online and in Communique to

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Committee:Marketing Committee

Fundraising/Finance Committee

Journal Committee

Archive Collection Committee

Federation Conference Committee

Chair: Anders Justenlund MJ Dolasinski Mahmood Kahn Ernie Boger Susan BagneraMembers: Ajai Ammachathram JulieBellemare Farida Mohamed Betsy Stringham Gina Fe G. Causin

Ginger Johnson Jinyoung Im Chris WoodruffEmily Zirbes Bob Bosselman: Hjalte Brandum MansaMohamad Hefny -History of ICHRIE

Committee:Conference Committee

Video Interview Committee

Stakeholder Engagement Committee

Family Engagement Committee

Support Team

Chair: MJ Dolasinski Pat Moreo Linda Hoops Nick Johnston Chris Roberts Members: Steve Hood David Jurasinski Amit Sharma Rai Shacklock

Donna Quadri-Felitti Ajai Ammachathram Sheryl KlineRalf Burbach Ginger Johnson Fred MayoAlleah Crawford Joy Dickerson Jeff BeckKim Severt Amie Grayson Kathy McCarty

Kevin Anderson

Nominations can be made by simply sending an email to c.roberts@depaul.edu. Include [1] the name of the individual, [2] the position, and [3] a quick note of why you think that person would be a good candidate for that position. Again, self-nominations are welcome.

There are minimum requirements to qualify for each po-sition. Click here to see the details for each position.

Nominations are accepted between now and June 1, 2020. If you have any questions, please contact Chris Roberts, chair of the Nominating Committee.

Your 75th Anniversary Task Force ChairMary Jo DolasinskiDePaul Universitymdolasin@depaul.edu

Articles continued

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CHRIE Communiqué 9April 2020

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10 CHRIE Communiqué April 2020

Brookes—continued from page 9

Enriching theHospitality & Tourism Future through Industry and Educational Partnership

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