The importance of eLearning in transforming organisational strategies:

The case study of the RIPE NCC

Sandra Cristina Quintino BrásAdvisor: Professor Doutor António Moreira Teixeira

Universidade AbertaMestrado em Pedagogia do eLearning

26 November 2013!

Overview

Research motivation and purposeTheoretical influencesResearch strategyCase study developmentConclusions and future research

1. Research motivation and purpose

Research object description

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9000 members76 countries

1. Research motivation and purpose

Problem space

• Limitations of onsite training courses:- Number of LIRs reached per year- Number of countries covered per year

• Political unstable countries

1. Research motivation and purpose

Research question

Q.1. Does the introduction of eLearning practices at the RIPE NCC transform its organisational strategies?

Q.1.1. Does the introduction of eLearning practices at the RIPE NCC help in achieving the vision and goals of the organisation?

Q.1.2. Does the introduction of eLearning practices at the RIPE NCC change the way the organisation is perceived by its collaborators and members?

1. Research motivation and purpose

The RIPE NCC’s strategies

Three strategic pillars:• Strong Regional Internet Registry• Trusted source of data• Strong and stable RIPE Community

Overview

Research motivation and purposeTheoretical influencesResearch strategyCase study developmentConclusions and future research

2. Theoretical framework

The importance of experience

• Knowles’ Principles of Andragogy• Ausubel’s Meaningful Learning• Merrill’s Five Principles of Instruction• Work-based Learning• Learning Organisation

Overview

Research motivation and purposeTheoretical influencesResearch strategyCase study developmentConclusions and future research

3. Research strategy

Research methods

Case Study Design Based Research

Overview

Research motivation and purposeTheoretical influencesResearch strategyCase study developmentConclusions and future research

4. Case study development

Four stages

• Stage 1: Improving the quality of the OER• Stage 2: Implementing Webinars• Stage 3: RIPE NCC Academy proposal• Stage 4: The impact of eLearning in the RIPE

NCC’s strategies

4. Case study development

Stage 1: Improving the quality of the OER

• Short videos• Centred on real life tasks• Help learners to solve

problems quickly!

4. Case study development

Stage 2: Implementing the Webinars

• Short online synchronous sessions

• Interaction with trainers• Easily accessible• Decisions based on needs

analysis

!

4. Case study development

Stage 3: RIPE NCC Academy proposal

• Virtual Learning Environment• Certification of knowledge• Integration with onsite courses and Webinars

4. Case study development

Stage 4: Impact of eLearning in strategies

• Two surveys: - Management Team and Executive Board

(17 replies)- Webinars’ participants

(65 replies)

Categories Subcategories

A - Strong Registry

A1 - Services’ quality improvement

A - Strong Registry

A2 - Services’ value

A - Strong Registry

A3 - eLearning implementation

A - Strong RegistryA4 - RIR quality

A - Strong RegistryA5 - Knowledge certification

A - Strong Registry

A6 - Publicity

A - Strong Registry

A7 - Perception

A - Strong Registry

A8 - Commodity and cost reduction

B - Trusted source of dataB1 - Learning opportunities

B - Trusted source of dataB2 - Content and format

C - Strong and stable RIPE Community

C1 - Physical borders absence

C - Strong and stable RIPE Community

C2 - SupportC - Strong and stable RIPE Community C3 - RIPE Community integrationC - Strong and stable RIPE Community

C4 - Communication and interaction

Overview

Research motivation and purposeTheoretical influencesResearch strategyCase study developmentConclusions and future research

5. Conclusions and future research

Conclusions - Management/Board

“One of the most important recent RIPE NCC strategies was to better engage with our membership. eLearning has and will play an important role in achieving this”

“Reaching out to more members that normally could not attend trainings”

“The RIPE NCC’s ongoing strategy is to make itself more than just a supplier of number resources to its members”

5. Conclusions and future research

Conclusions - Members

“It gives the chance to me to improve my knowledge of RIPE NCC’s services and tools (...) without leaving my workplace. Thereby increases my value for my boss”

Quick and precise learning”

“(...) and the chance to directly communicate with you and exchange experiences”

5. Conclusions and future research

Improvement of Members’ perception

!

5. Conclusions and future research

Added value to membership

!

5. Conclusions and future research

Investment in eLearning

!

5. Conclusions and future research

Effect on organisation’s strategies

More learning opportunities to more

members

Increase RIPE NCC’s visibility

Improve members’ knowledge

Strong RIR

Trusted source of data

5. Conclusions and future research

Effect on organisation’s strategies

More learning opportunities to more members

Strong RIR

Improve members’ knowledge

Participation on the PDP

Change in procedures

Change in strategies

Strong and stable RIPE Community

5. Conclusions and future research

Conclusions

• Indicators show that introduction of eLearning practices:- improves communication between the members and the RIPE NCC- transforms organisational strategies

• Temporality limitations for short or long-term

5. Conclusions and future research

Clues for future research

• Insights that support broad regional scope, cultural and religious diversity in eLearning

• Involvement of the actors in the design of eLearning practices

• Implementation of eLearning in corporate/not-for-profit environment (collaboration with RIRs)

• Development of analysis’ grid

Thank you