request for tender for jobs services

7/28/2019 REQUEST FOR TENDER FOR JOBS SERVICES

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Rqst fr Tndr Job SeRviceS AuSTRAliA 2012–2015



Request for TenderFOR JOB SERVICES AUSTRALIA 2012–2015



ii Request for Tender for Job Services Australia 2012–2015

© Commonwealth of Australia 2011

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Request for Tender for Job Services Australia 2012–2015 iii

GENERAL INFORMATION AND INDICATIVE TIMELINE

Title of Request for Tender Request for Tender (RFT) for Job Services Australia

2012–2015

21 November 2011 Release of the RFT

23 November 2011 RFT information and LiveMeet session

29 November 2011 Final Livemeet session

5.00 pm, 9 December 2011 Last day for requests to the Department of Education,

Employment and Workplace Relations (DEEWR) for

further information regarding the RFT. There will be noobligation on DEEWR to answer questions received after

this deadline (see Section 3.5.7)

4.00 pm, 15 December 2011, (Canberra time)

29 March 2012

30 March 2012

1 July 2012

30 June 2015

Tender Closing Time

Announce final tender results

Transition commences

Despatch of Deed offers and execution of Deeds

Start date of Deed period

End date of Deed period

DEEWR has released this RFT for the purpose of purchasing Employment Services for the period from

1 July 2012 to 30 June 2015 for particular Employment Services Areas (ESAs).

DEEWR will conduct an information and LiveMeet session on this RFT in Melbourne on 23 November 2011.

For those unable to attend, a second and final LiveMeet session will be held on 29 November 2011.

Details are available at www.deewr.gov.au/esprocurement or through the Employment Services

Purchasing Hotline (the Hotline).

Except as specified in Section 3.2.3, all communication between DEEWR and Tenderers must be conducted

through the Hotline. The Hotline can be contacted on 1300 733 514 (Monday to Friday, 9.00 am to

5.00 pm Canberra time, excluding ACT and national public holidays); via email to

[email protected]; or by facsimile on 02 6275 3935.

In order to ensure the probity of the tender process, the Hotline cannot provide interpretation or advice

on how to respond to this RFT, or provide information that is not contained in this RFT, unless that

information is otherwise publicly available.



iv Request for Tender for Job Services Australia 2012–2015

This RFT contains the information that Tenderers must address when submitting a tender for the

Employment Services 2012–2015 Deed (the Deed). Additional information that Tenderers may find useful

includes:

• information made available on the Employment Services Purchasing website at

www.deewr.gov.au/esprocurement

• labour market data, which provides historical information that can assist Tenderers to understand the

employment service environment at the localities in which they may wish to bid is available at

www.deewr.gov.au/lmip

The additional information is provided for background purposes only and Tenderers must frame their

tender response to meet the requirements of the RFT.

Organisations wishing to tender must register with AusTender to access all RFT documentation.

Registration is available free of charge through the AusTender website at www.tenders.gov.au.

It is a requirement of this RFT that tenders be:

• created using the All Purpose Evaluation Tool (APET) eResponse (available from the Employment

Services Purchasing website at www.deewr.gov.au/esprocurement), and

• lodged electronically through AusTender at www.tenders.gov.au.

In this RFT, unless a contrary intention appears, all capitalised terms have the meaning given to them in

the list of definitions in the Draft Deed at Appendix J, or in Appendix A —Glossary. Defined terms which

have a special meaning in a particular chapter may only be described at the beginning of that chapter.

This RFT, including the Draft Deed, makes reference to Guidelines, a Charter of Contract Management,Service Guarantees and a Code of Practice. Some of these documents are still under development and will

be released on the purchasing website at www.deewr.gov.au/esprocurement once finalised.

Tenderers MUST have lodged their complete tender response to the correct Approach to Market (ATM)

through AusTender before the Tender Closing Time, that is, before 4.00 pm Canberra Time on

15 December 2011. Tenders received after the Tender Closing Time will not be accepted unless the

delay is due solely to mishandling by DEEWR.

Tenderers must also ensure that their tenders are in English.

Tenderers should have a current and valid Australian Business Number (ABN).

Tenderers should ensure they have completed all the information required by DEEWR in responding to

this RFT. Tenderers should carefully read and follow the instructions at Appendix H – Loading and

Completing Electronic Tender Application Forms in the RFT.



Request for Tender for Job Services Australia 2012–2015 v

CONTENTS

CHAPTER 1 OVERVIEW ................................................................................................... 1

1.1 INTRODUCTION .............................................................. ................................................................... ........... 2

1.2 JOB SERVICES AUSTRALIA .......................................................... ................................................................... 3

1.2.1 Stream Services in Job Services Australia ............................................................. ....................... 3

1.2.2 Harvest Labour Services ............................................................................ .................................. 4 1.2.3 New Enterprise Incentive Scheme Panel .............................................................. ....................... 4

1.2.4 National Harvest Labour Information Service ............................................................................. 5

1.3 BUILDING AUSTRALIA’S FUTURE WORKFORCE .......................................................... .................................. 5 1.4 REDUCED ADMINISTRATION ................................................................. ....................................................... 6

1.5 PERFORMANCE FRAMEWORK...................................................................................................................... 7

1.5.1 Code of Practice and Service Guarantee ............................................................... ...................... 7

1.5.2 Charter of Contract Management .............................................................. ................................. 7 1.6 JSA TRANSITION 2012 .................................................................................................................................. 8

CHAPTER 2 STATEMENT OF REQUIREMENTS .................................................................. 9 2.1 OBJECTIVE OF EMPLOYMENT SERVICES .......................................................... ........................................... 10

2.2 OVERVIEW OF EMPLOYMENT SERVICES .................................................................... ................................ 10

2.2.1 Building Australia’s Future Workforce ...................................................................................... 11 2.2.2 Linkages to Support Job Seekers ...................................................................................... ......... 13

2.2.3 Meeting Employer Needs ................................................................ .......................................... 14

2.3 WHO CAN RECEIVE ASSISTANCE? .............................................................................................................. 16

2.3.1 Fully Eligible Participants ................................................................. .......................................... 16

2.3.2 Partially Eligible Job Seekers ..................................................................................................... 16

2.3.3 Job Transition Support .............................................................................................................. 17

2.4 HOW DO JOB SEEKERS CONNECT TO SERVICES? ....................................................................................... 18

2.4.1 Job Seeker Choice ................................................................. ..................................................... 18

2.4.2 Referral of Job Seekers to Specialist Providers ......................................................................... 18 2.4.3 Changing Providers During Period of Service ............................................................................ 18

2.4.4 Volunteer Job Seekers .......................................................... ..................................................... 20

2.4.5 Vulnerable Youth with Non-Vocational Barriers to Employment ................................... .......... 20

2.4.6 Vulnerable Youth who are Full-Time Students ................................................................. ......... 21

2.4.7 Other Young People .................................................................................................................. 21 2.5 HOW IS THE SERVICE STREAM DETERMINED? ........................................................................................... 21

2.6 WHEN IS A JOB SEEKER IN SERVICE? ............................................................... ........................................... 22

2.6.1 Volunteers ................................................................ ................................................................. 23

2.7 STREAM SERVICES—PARTIALLY ELIGIBLE ................................................................... ................................ 23 2.8 STREAM SERVICES—FULLY ELIGIBLE .......................................................................................................... 24

2.8.1 Common Elements of Stream Services 1 to 4 ........................................................................... 24

2.8.2 Stream 1 .................................................................................................................................... 30 2.8.3 Streams 2 and 3 ........................................................ ................................................................. 34 2.8.4 Stream 4 .................................................................................................................................... 37

2.8.5 Connections Interviews ............................................................................................................. 40

2.8.6 Increased Obligations after 12 Months in Stream Services ...................................................... 40 2.8.7 New Enterprise Incentive Scheme ............................................................................................ 47

2.8.8 Moving between Streams ......................................................................................................... 49

2.9 OVERVIEW OF THE JOB SEEKER COMPLIANCE FRAMEWORK .................................................................... 50

2.9.1 Connection and Reconnection Failures ................................................................ ..................... 51 2.9.2 No Show, No Pay Failures ................................................................ .......................................... 52

2.9.3 Serious Failures ......................................................................................................................... 52

2.9.4 Preclusion Periods ............................................................................................................ ......... 53

2.9.5 Comprehensive Compliance Assessments ................................................................................ 53 2.9.6 Compliance Activity .............................................................. ..................................................... 54

2.10 PAYMENTS TO PROVIDERS ................................................................................................................ ......... 55



vi Request for Tender for Job Services Australia 2012–2015

2.10.1 Service Fees .............................................................. ................................................................. 55

2.10.2 Stream 1 (Limited) Participant Fee ............................................................ ................................ 58

2.10.3 Placement Fees ......................................................................................................................... 58

2.10.4 Outcome Fees ........................................................................................................................... 59

2.11 SELF-SERVICE FACILITIES FOR JOB SEEKERS ............................................................................................... 62 2.12 PERFORMANCE FRAMEWORK.................................................................................................................... 63

2.12.1 Use of Performance Information .............................................................................................. 63 2.12.2 Measurement of Performance .................................................................. ................................ 63

2.12.3 Charter of Contract Management .............................................................. ............................... 67 2.13 JSA TRANSITION ARRANGEMENTS 2012 ................................................................................ .................... 67

2.13.1 Transition Overview .................................................................................................................. 67

2.13.2 Transition Objectives ............................................................ ..................................................... 67

2.13.3 Communication ........................................................ ................................................................. 68 2.13.4 Job Seekers ............................................................... ................................................................. 68

CHAPTER 3 PURCHASING ARRANGEMENTS .................................................................. 71

3.1 OVERVIEW ........................................................... ................................................................... .................... 72

3.2 TENDERING PROCESS ................................................................................................................................. 73

3.2.1 Future Matters .......................................................................................................................... 73 3.2.2 No Deed or Undertaking ........................................................................................................... 73

3.2.3 Probity ....................................................................................................................................... 73

3.2.4 Debriefing ................................................................. ................................................................. 74 3.3 USE OF AUSTENDER ................................................................................................................................... 74

3.3.1 AusTender ................................................................................................................................. 74

3.3.2 Addenda .................................................................................................................................... 74

3.3.3 AusTender Help Desk ................................................................................ ................................ 75 3.4 ELIGIBILITY TO TENDER .............................................................................................................................. 75

3.4.1 Employees and Agents of DEEWR and the Department of Human Services ............................ 75

3.4.2 Group Tendering ....................................................................................................................... 75

3.4.3 Subcontracting Arrangements .................................................................................................. 77

3.4.4 Contracting with Legal Entities .................................................................. ................................ 77 3.4.5 Joint and Several Liability ................................................................ .......................................... 78

3.4.6 Proportionate Liability .......................................................... ..................................................... 78

3.4.7 Foreign Companies ............................................................... ..................................................... 78

3.4.8 Competing Entities .................................................................................................................... 78

3.4.9 Collusive Bidding ....................................................................................................................... 78

3.4.10 Conflict of Interest ................................................................ ..................................................... 79

3.4.11 Improper Influence.................................................................................................................... 79

3.4.12 Improper Assistance ............................................................. ..................................................... 79

3.4.13 Competitive Neutrality ..................................................................................................... ......... 79 3.4.14 Professional Advice ................................................................................................................... 80

3.5 CONDITIONS OF TENDER LODGEMENT ............................................................ .......................................... 80

3.5.1 Onus on the Tenderer .................................................................... ........................................... 80

3.5.2 Electronic Tender Lodgement Conditions ............................................................. .................... 80 3.5.3 Corrections and Additions ............................................................... .......................................... 81

3.5.4 Incomplete Tenders and Corrupted Files .................................................................................. 81

3.5.5 Proof of Lodgement .................................................................................................................. 81

3.5.6 Tenderers’ Responsibility ................................................................................................ .......... 82 3.5.7 Further Information Prior to the Tender Closing Time ............................................................. 82

3.5.8 DEEWR’s Answers to Requests for Further Information ........................................................... 82

3.5.9 Tender Closing Time .................................................................................................................. 83 3.5.10 Extension of Time ...................................................................................................................... 83

3.5.11 Late Tenders ............................................................. ................................................................. 83

3.5.12 Further Information after Tender Closing Time ........................................................................ 83

3.5.13 Unintentional Errors of Form .................................................................................................... 84 3.5.14 Incomplete Tenders .................................................................................................................. 84

3.5.15 Requests from DEEWR for Further Information from Tenderers .............................................. 84



Request for Tender for Job Services Australia 2012–2015 vii

3.5.16 False and Misleading Claims...................................................................................................... 84

3.6 TENDER INFORMATION ............................................................. ................................................................. 84

3.6.1 Ownership of Tenders ........................................................................................... .................... 84

3.6.2 Return of Information ............................................................................................................... 85

3.6.3 Confidential Information ........................................................................................................... 85 3.7 LEGAL REQUIREMENTS .............................................................................................................................. 87

3.7.1 Compliance with Applicable Law and Policy ............................................................................. 87 3.7.2 Indigenous Employment Strategy ............................................................................................. 87

3.7.3 Indigenous Opportunities Policy ............................................................................................... 87 3.7.4 Service Level and Partnership Agreements .......................................................... ..................... 88

3.7.5 DEEWR’s Rights and Liabilities .................................................................................................. 88

3.7.6 Language and Measurement .......................................................... ........................................... 89

3.8 COMPLIANCE WITH FAIR WORK PRINCIPLES ............................................................................................. 90 3.8.1 Fair Work Principles .................................................................................................................. 90

3.8.2 Contracting with Tenderers....................................................................................................... 90

3.8.3 Dispute resolution procedures ................................................................... ............................... 90 3.8.4 Statutory Declaration ................................................................................................................ 91

3.9 FINANCIAL VIABILITY AND OTHER CHECKS ................................................................................................ 91

3.9.1 Financial Viability....................................................................................................................... 91 3.9.2 Information Requirements .............................................................. .......................................... 92 3.9.3 Checks of Tenderers .............................................................................................. .................... 94

3.10 CONTRACTING WITH DEEWR ................................................................ ..................................................... 95

3.10.1 Draft Deed ................................................................ ................................................................. 95

3.10.2 Acceptance of Deed Terms ....................................................................................................... 95 3.10.3 Offers to Remain Open.............................................................................................................. 95

3.10.4 ABN and Goods and Services Tax ..................................................................................... ......... 95

3.10.5 Double Funding ......................................................................................................................... 95

3.10.6 Insurance .................................................................. ................................................................. 96

3.10.7 Guidelines ................................................................. ................................................................. 96

CHAPTER 4 BIDDING FOR BUSINESS AND TENDER EVALUATION ................................... 97

4.1 BIDDING FOR BUSINESS—STREAM SERVICES ................................................................................. ........... 98

4.1.1 Generalist and Specialist Services .................................................. ........................................... 98

4.1.2 Business Levels ......................................................... ................................................................. 98

4.1.3 Bid Ranges ....................................................................................................................... .......... 99

4.1.4 Number of Providers Required ................................................................................................. 99

4.1.5 Coverage.................................................................................................................................... 99

4.1.6 Sites ......................................................................................................................................... 100

4.1.7 Local Labour Market Conditions ............................................................................................. 100

4.2 CONDITIONALITY ............................................................ ................................................................... ....... 101 4.3 LABOUR MARKET INFORMATION ............................................................................................................ 101

4.3.1 Labour Market Regions and Employment Service Areas ........................................................ 101

4.3.2 Excised Non-Remote Areas ..................................................................................................... 101

4.3.3 Labour Market Data ................................................................................................................ 102 4.4 RESPONDING TO SELECTION CRITERIA .................................................................................................... 102

4.4.1 Completing Claims Against the Selection Criteria ................................................................... 102

4.4.2 Stream Services ............................................................................................................... ........ 102

4.5 A GUIDE WHEN TENDERING FOR SERVICES .......................................................................... ................... 103 4.6 ATTACHMENT(S) ...................................................................................................................................... 104

4.7 ALL PURPOSE EVALUATION TOOL ............................................................................... ............................. 104

4.8 SELECTION CRITERIA—STREAM SERVICES ............................................................................................... 104 4.8.1 Stream Services ............................................................................................................... ........ 104

4.9 TENDER EVALUATION .............................................................................................................................. 108

4.9.1 Evaluation Overview ............................................................................................................... 108

4.9.2 Evaluation process .................................................................................................................. 109 4.9.3 Referee Reports....................................................................................................................... 110

4.9.4 Preliminary Allocation of Business ............................................................ .............................. 110



viii Request for Tender for Job Services Australia 2012–2015

4.9.5 Capacity to Deliver .................................................................................................................. 111

4.9.6 Capacity to Contract ............................................................. ................................................... 111

4.9.7 Decision by Delegate ........................................................................................................ ....... 112

4.9.8 Early ‘Without Prejudice’ Announcements ............................................................................. 112

4.9.9 Execution of Deeds ............................................................... ................................................... 112 4.9.10 Gap Filling ................................................................. ............................................................... 112

APPENDIX A GLOSSARY ................................................................................................ 113

APPENDIX B ELIGIBILITY FOR EMPLOYMENT SERVICES ................................................. 125

APPENDIX C LABOUR MARKET REGIONS AND EMPLOYMENT SERVICE AREAS ............... 133

LABOUR MARKET REGION—NORTHERN NEW SOUTH WALES ......................................................... ................... 136

LABOUR MARKET REGION—WESTERN NEW SOUTH WALES ........................................................... ................... 138

LABOUR MARKET REGION—MELBOURNE .......................................................................................................... 140

LABOUR MARKET REGION—EASTERN VICTORIA ................................................................................................ 142

LABOUR MARKET REGION—CENTRAL AND NORTH QUEENSLAND............................ ......................................... 144

LABOUR MARKET REGION—SOUTHERN QUEENSLAND ...................................................................................... 146

LABOUR MARKET REGION—SOUTH AUSTRALIA COUNTRY ................................................. ............................... 148

LABOUR MARKET REGION—TASMANIA .......................................................... .................................................... 150

APPENDIX D EXCISED NON-REMOTE AREAS .................................................................. 153

EXCISED NON-REMOTE AREA—PORT AUGUSTA ........................................................ ......................................... 155

EXCISED NON-REMOTE AREA—WHYALLA........................................................................................................... 156

APPENDIX E COMMUNICATION PROTOCOL FOR DEALING WITH EXISTING SERVICE

PROVIDERS, TENDERERS AND POTENTIAL TENDERERS ............................. 157

APPENDIX F ACCESS TO DEEWR’S IT SYSTEMS .............................................................. 161

APPENDIX G SECURITY POLICY FOR EXTERNAL USERS OF DEEWR’S IT SYSTEMS ............ 165

APPENDIX H LOADING AND COMPLETING ELECTRONIC TENDER APPLICATIONS ............ 167

APPENDIX I PRO FORMA OF ELECTRONIC TENDER APPLICATION ................................. 173

APPENDIX I–ELECTRONIC TENDER APPLICATION ............................................................................. ................... 174

APPENDIX I1–FINANCIAL AND CREDENTIALS INFORMATION FORM .................................................................. 188

APPENDIX I2–SUBCONTRACTORS CREDENTIALS INFORMATION FORM ............................................................. 202

APPENDIX I3–AUSTRALIAN FAIR WORK PRINCIPLES ...................................... ..................................................... 206

APPENDIX I4–REFEREE REPORT PRO FORMA ...................................................................................................... 207

APPENDIX J DRAFT DEED ............................................................................................. 209

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