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CORRIGENDUM - 1

Request for Proposal (RFP) for

Implementation of Biometric Authentication for

Core Banking System

Bank of Baroda (Lead Bank of Consortium of PSU Banks)

Baroda Corporate Centre C-34, G-Block, Baroda Sun Tower

Bandra Kurla Complex Bandra (East)

Mumbai 400 051

11th May 2012 RFP Reference: BCC:IT&PROJ:104:06

Table of Contents Introduction ........................................................................................................ 3 Annexure to this document Addendum 1 - Modificaiton / Changes / Clarification

Introduction Bank of Baroda (the Bank) on behalf consortium of Public Sector Banks having finacle as their Core Banking Solution, had issued the Request for Proposal (RFP) dated 21st April, 2012 to invite a tender from the interested vendor, for supply, install, integrate and operationalise a suitable Biometric solution and Finger Print Devices across the public sector Bank’s (as mentioned in section 2.2 of this RFP) branches in India to introduce Bio-metric authentication for accessing Finacle (CBS) application by its employee and other authorized persons. As per the terms of the RFP document pre - bid queries were sent over email by vendors As an outcome of the clarifications sought by vendors in their queries, the response are issued vide Addendum-1. The responses cover clarifications to the queries raised by the vendors, internal clarifications as deemed essential by the Bank and other additional information which the Bank considered essential to be furnished to the vendors to gain a better understanding. All efforts have been made to provide the maximum available information and answer all appropriate questions forwarded by the vendors. To provide the vendors with the advantage of the clarifications and details, and at the same time keep the vendor name confidential, all appropriate questions have been answered and a common document is circulated to all the vendors. However, all repetitions have been ignored and at the same time the questions pertaining to details that were already provided in the RFP, have not been answered. The vendors / respondents are required to submit their responses as per the revised appendices and annexure attached with addendum. It may please be noted that changes / addition made in any clause any page as mentioned in the addendum will also be applicable for the clause which is repeated in the whole RFP. All other terms and conditions of the RFP document remain unchanged. Please treat this clarifications provided herewith as an integral part of the RFP document issued. Please note that last date for submission of tender is extended up to 25.05.2012, 3 PM.

===== End of Document =====

Addendum-1

Sr. No. Page # Point / Section # RFP Clause / Condition Revised Condition / Clause Nature of

Change

1 10, 11 &

12

Project Implementation &

Delivery of Service / Device

Caluses in whole of RFP wherever timeline mentioned for

Project Implementation and Delivery of Product and services

Bank at its discretion extant the timeline as and when it is necessitated Clarificaiton

2 28 Section 3.3.3 payment term Payment Terms:

B. Biometric Device Cost #

70 % of the cost of Biometric Devices on delivery of Equipment

at Location and submission of delivery challan duly signed by

Bank officials under Bank’s seal

# 30% of the cost of Biometric Devices on successful installation

or 45 days after the date of delivery whichever is later.

Payment Terms:

B. Biometric Device Cost

# 50 % of the cost of Biometric Devices on delivery and installation of

Equipment at Location and submission of delivery challan & Installation report

duly signed by Bank officials under Bank’s seal

# 30% of the cost of Biometric Devices on one month after successful

installation or 45 days after the date of delivery whichever is earlier.

# 20 % of the cost of Biometric Devices on submission of STQC certification

for the product offered

Revised

Condition

3 39 3.3.29.1 Termination Bank shall have the option to terminate this RFP and any

subsequent agreement, in whole or in part by giving Vendor at

least 90 days’ prior notice in writing provided always that Bank

agrees not to terminate this RFP and any subsequent agreement

during which period the Vendor shall complete the

implementation at all Installation Sites. It is clarified that the

Vendor shall not terminate this RFP & the subsequent

Agreement for convenience

Caluse is revised as under: -

Bank shall have the option to terminate this RFP and any subsequent

agreement, in whole or in part by giving Vendor at least 90 days’ prior notice

in writing. . It is clarified that the Vendor shall not terminate this RFP & the

subsequent Agreement for convenience

Revised

Condition

4 47 Terms and Conditions Only one Submission of response to RFP by each vendor /

respondent will be permitted. In case of partnerships /

consortium, only one submission is permitted through the lead

vendor or system integrator.

Clause is revised as under:-

Only one Submission of response to RFP by each vendor / respondent will be

permitted.

Either the Indian agent on behalf of the principal/ OEM or Principal/ OEM itself

can bid but both cannot bid simultaneously for the same item/ product in this

tender.

If an agent submits bid on behalf of the Principal/ OEM, the same agent can

not submit a bid on behalf of another Principal/ OEM in this tender for the

same item/ product

Revised

Condition

All other terms / conditions / contents of the RFP published on 21.04.2012, other than those stated in this modification / clarification document, remains unchanged and binds all the bidders

Changes / Modification to the RFP

Addendum-1

5 49 Proof of Concept POC for the solution Proposed The Bidders who meet the Eligibility Criteria and who are shortlisted on the

basis of technical evaluation would be asked to carry out a Proof of Concept in

5 Branches with at least one Branch located in Metro/Urban and One in Semi-

urban/Rural area. The POC will be conducted for 5 days in one Bank in the

Group with 25 Scanning devices in the POC. During POC the accuracy of

authentication and as well as interface to Fincale application ( if interface to

finacle is available) will be tested. The vendors would be required to meet the

performance standards set by STQC. ( <2% False Reject Rates with False

Accept Rate set at 0.01%)

Revised

Condition

6 49 Proof of Concept Not Applicabe The following sentence is added after the last sentence.

Bidders who have been shortlisted after the POC would be asked to proivde at

least Provisional Certification from STQC to be eligible to participate in the

reverse auction.

New condition

7 52 Section A Except the Biometric Device driver, there should not be any

requirement for loading any software/ licence while plugging the

Biometric Device

Except the Biometric Device driver & required solution software, there should

not be any requirement for loading any software/ licence while plugging the

Biometric Device

Revised

Condition

8 52 Section A Technical Specificaiton of Biometric Device Revised Technical Specificaiton attached herewith as Section - A (Revised) Revised

Condition

9 65 Biometric Solution & Device

Feature

Mass Verification facility for enrollment Clause is deleted. However Mass upload facility for User profile from other

applications is required.

Revised

Condition

10 65 Section E Recommended Response time for Biometic Authentication - 5 to

10 sec

Recommended Response time for Biometic Authentication - should be less

than 5 sec for the given concurrency ( 70% ) & peak time ( i.e. 09 am - 11 am

) mentioned in RFP

Revised

Condition

11 69 Annexure I - Documents with

Technical Bid

5. Copies of ISO 9001-2008 & ISO 19794(2) & ISO 19794(4)

Certification

Copies of Certification required for ISO 9001:2008 only Revised

Condition


Technical Bid

7. Copy of valid certificate from STQC for the product offered,

OEM and the supplier (self).

Clause is deleted from the bidder Eligibility Criteria. But is linked with Payment

terms of Biometric Device

Revised

Condition

13 74 Annexure - IV Format of Price

bid

Implementation Cost Revised price bid format attatched as annexure-IV (Revised) Clarificaiton

14 74 Annexure - IV Format of Price

bid

Column - Taxes (specify VAT % & Amt, ST % & Amt) Bidders has to provide the total cost with inclusive of all duties, taxes,

insurance except Octroi/entry tax which shall be reimbursed as per actual by

Bank. Column "Taxes (specify VAT % & Amt, ST % & Amt)" has to be filled

by the bidder for information to the Bank for percentage & amount of VAT &

ST levied.

Clarificaiton

15 81 & 83 Format of EMD Bank

Guarantee & Performance

Bank Guarantee

NA Revised format for EMD Bank Guarantee & Performance Bank Guarantee is

attached as Annexure - X & Annexure - XI respectively

Revised

Condition

16 88 Annexure XIII – Eligibility

Criteria Compliance, C)

Technical

3. The biometric devise quoted by the bidder should be certified

by STQC or applied for

Clause is deleted from the bidder Eligibility Criteria. But is linked with Reverse

Auction Process & Payment terms of Biometric Device

Revised

Condition

Addendum-1

17 89 D) Experience & Support

Infrastructure

1. The bidder should have experience in supply and maintenance

of the 'offered product' during last 2 years for banking or non-

banking sector in India

1. The bidder/OEM should have experience in supply and maintenance of the

'offered / similar product (i.e. Biometric Device)' during last 2 years for

banking or non-banking sector in India

Revised

Condition

18 89 D) Experience & Support

Infrastructure

The bidder should have supplied, installed and commissioned

similar type of Biometric Solution (Software & Equipments) to any

of the Banks / Insurance Companies / Government Organisation

/ Financial Institutions in India in the last two (2) financial years.

Bidder should submit self-declaration along with proof of

document as per Annexure IV of this RFP

The bidder individually or jointly with OEM of biometric solution provider

should have supplied, installed and commissioned similar type of Biometric

Solution to any of the Banks / Insurance Companies / Government

Organisation / Financial Institutions in India / Global during the last two years.

Revised

condition

19 NA NA New Clause: Reverse Auction Bank will conduct a reverse auction among the technically qualified bidder to

arrive the commercailly L1 vendor on 5 Yrs TCO basis. Date and time for the

reverse auction will be intimated to the technically qualified bidder. Hence the

commercial bid submitted along with the technical bid will be considered as

indicative price.

New condition

Addendum-1

Sr. No. Page # Point / Section # Clarification point as stated in the tender document Comment/ Suggestion/ Deviation Our response

1 5 Introduction The selected vendor will have to enter

into separate agreement with each of

the individual banks placing orders.

Is there a time frame for each bank to place orders, and enter into

agreement, or will the RFP will be a rate contract for the Consortium of the

Banks , which will have independent time lines ?

If that be the case, the delivery timelines will have to be appropriately

revised, as per the RFP- 50,000 devices have to be supplied within the first 4

weeks- requirement of Bank of Baroda is only 30,000 devices. In the event

of no other bank entering into a contract- will BOB be purchasing these

devices on behalf of the consortium ?

BOM is as per requirement of participating

banks hence leading bank will not purchase on

behalf of partcipating banks.

2 8 Page 8, Sec 2.2 Please confirm that the back-end biometric system will run on 1 DC and

1 online DRC in each of the 15 Banks listed in section 2.2. of the RFP.

Yes Biomtric system will run on DC and DR of

each of the 15 Banks & its RRB. The central

location of each Bank & it's RRB will be

provided to the successful bidder

3 8 Section 2.2 The Banks intend to select a vendor to supply, install,

integrate and operationalise a suitable Biometric Solution,

Application Servers and Finger Print Devices.

Bank may please clarity whether TSP should deploy dedicated application servers in

each of the Banks?

No. However bidder has to assess and submit

the HW / SW requirement on individual bank &

it's RRB to run the Biometric solution.

4 8 Section 2.2 Fingerprint scanners Is the LIVE fingerprint scanner single finger or slap device? Would we be required to

capture multiple instances of the same finger/slap?

Single Finger Scanner device, with Min. 6

Fingers to be scanned

5 8 Section 2.2 Requirement Request to provide the count and locations of branches against each bank where the

Biometric Solution needs to be rolled out

Count has already been provided for each

Bank. With regard to location the same will be

provided to the successful bidder.

6 8 2.3 Scope of Work in General Customization of the application software, if required

has to be done by the bidder at no additional cost to

the Bank.

The Customization requirement of the Banks might be different therefore

standard effort estimation may ot be possible. If any of the Banks within the

consortium requires major customization, will the selected vendor be

allowed to charge a premium beyond a threshold of estimation.

No change in RFP clause.

7 9 2.3 Scope of Work (in General) h) Bidder would ensure the resources availability at the central

location of each Bank starting from the UAT phase till the

completion of rollout of biometric device at all the branches of

the Bank. The cost for the same should be factored in

implementation cost.

In case there are delays in rollout because of the reasons beyond control of the

bidder, there might be cost impact that the bidder may have to bear.

Cost is fixed. No change in commercial due to

delay

8 9 Sec 2.2, c Bidder should quote for Database required for the

proposed solution. It will be optional item, banks

reserves right to order or drop. However, it will be

included in TCO and considered for commercial

evaluation.

We understand that central biometric template database is part of

standard solution. If it is part of solution then bank itself cannot drop it.

No change in RFP clause

Response to the Pre-bid Queries

Pre-bid meeting held on 30.04.2012

Addendum-1

9 9 Section 2.3 The backend application will receive live finger print

information from the client machines. The live finger print

information received will be compared with the respective

fingerprint template stored in the database and send a

YES/NO response.

Bank may please clarify the following:

1. How many fingerprints need to be captured from each individual?

2. Can the fingerprints be stored in Bank's existing database? Or Should the TSP to

provide a separate database for all the banks?

Min. 6 Fingers to be scanned and the same will

be stored in the DB server provided by the

Bank.

10 9 Section 2.3 (m) Bidder should co-ordinate with CBS application vendor (

i.e. Infosys ), hardware vendor, Bank’s System Integrator

for seamless integration of Biometric solution with Finacle

application

Project timelines are tight and will be affected by the time CBS Vendor takes in

helping\supporting the bidder to for integration activities. Bank of Baroda is

ensure the active participation of the CBS Vendor


11 10 Project Implementation –

Biometric Software (applicable

only for successful bidder)Phase

I (h)

Load testing and performance of proposed biometric

solution for concurrent users during peak hours.

Some consideration, upto 20% deviation in performance during peak load

should be allowed during UAT


12 10 Project Implementation –

Biometric Software (applicable

only for successful bidder)Phase

I (i)

On successful completion of UAT phase individual bank

shall issue a sign-off report indicating its readiness for

going for pilot implementation.

Is UAT need to be done at all banks simultaneously? UAT will be carried out in all Banks.

13 10 Section 2.2 d.Customization of the application software, if required has to

be done by the bidder at no additional cost to the Bank

The scope is only limited the Biometric Application / API / Applet or any plugin limited

to Biometric Solution any Application customization on the CBS shall be taken up by

Financle team

Yes; However vendor need to coordinate.

14 10 Section 2.3 (k) The bidder should be able to provide the initial quantity of

50000 units of Biometric Devices within 4 weeks period from

the date of the award of the contract, to be delivered at the

locations advised by the Bank.

Considering large inventory, we request the bank to stagger the delivery of device.

Do the devices have to be shipped to individual bank branches or to HQ or regional

office of banks?

No staggering in delivery of device is permitted.

Devices have to be delivered at indivual Bank's

branches as per PO.

15 10 Section 2.3 (l) Bidder should provide perpetual, enterprise wide (i.e. Bank,

It’s sponsored RRBs, subsidiaries / associates constitute a

single enterprise) license (unlimited) for the biometric

application with unlimited user license and for unlimited

instances.

Enterprise license will be needed for each bank, total 15 enterprise license involved? No change in RFP clause

16 11 Phase II (d) Successful Bidder to provide necessary number of ‘Finger

Print Biometric Device’ at the branches to carry out the

‘pilot implementation’.

Please suggest approx number of scanners required, and whether bank will pay

for these scanners?

will be informed to the successful bidder on

issue of PO

17 11 Section 2.3 Project Implementation – Biometric Software (applicable only

for successful bidder) Phase II

The pilot of 25 to 30 branches is across the listed 15 banks or it is for one of the bank

only

25-30 branches for each Bank & It's RRB

18 12 Page 12 Incidental Services The Successful Bidder will be required to provide any

or all of the following services, including additional

service, if any, at their cost:

a) Performance or supervision of onsite operation of

the supplied Biometric Solution & Device

What does the purchaser mean by “on-site” ? we assume that this will not

be each location of installation

Yes. Not for each location

19 12 Section 2.3 Incidental Services Requested to mention locations where this training is sought after? Timelines to be

maintained, this is required after successful installation or part of commissioning of

project? Who will be responsible for impact of any delay in

training on installation schedule due to Bank?

One week Training will be at the central

location of each Bank & its RRB.

Addendum-1

20 16 Page 16

3.1.7.3

The prices quoted will also include transportation to

respective sites, and insurance till acceptance. The

Vendor will insure the equipment till acceptance

testing, and final acceptance by Bank

We assume the provision for insurance is to be provided until the devices

are delivered at the purchasers premises.

insurance should be covered till the acceptance

of the device.

21 22 3.2.4.16 There will be an acceptance test by the Bank or its

nominated consultants after installation of the systems. In

case of discrepancy in hardware / software supplied, the

Bank reserves the right to cancel the entire purchase

contract and the Vendor should take back their

equipment at their costs and risks

We will suggest to keep such acceptance test during Phase 1 or Phase II only.

Also, caution needs to be taken while nominating consultant, he should not be

biased / agnostic to particular technology. We will suggest to deploy members

from UIDAI Biometric team

No. Acceptance test will be carried out at all the

phase. Bank may, if required, appoint the

consultant, bidder will be responsible for the

implementation of solution / device till the

acceptance of solution by the consultant

22 27 Section 3.3 Terms of Reference/

3.3.2 Ownership, Grant and

delivery

Requested to provide details about applications currently in place, their technical

architecture, and standard compliance reports

will be informed to the successful bidder on

issue of PO

23 28 Section 3.3.3 payment term ATS Payment: Quarterly in arrears Pls. confirm our understanding that the AMC payment shall be done quarterly in

arrears.

Yes. AMC /ATS Payment will be quarterly in

arrears.

24 30 Section 3.3.6 Acceptance testing Vendor costs and risks. The Bank has the right to reject the

‘Vendor Supplied Equipment’ and to seek free replacement or

repair of the equipment or defective components thereof till

the completion of acceptance test and obtaining final

acceptance certificate from the Bank. The Vendor shall ensure

that all costs associated with insurance from the date of

transfer of title till the final acceptance by the Bank will be

borne by the Vendor and the asset insured in the name of the

Bank. The Vendor shall provide the insurance certificates for

insurance of the ‘Vendor Supplied Equipment’ to the Bank

along with supply of Equipment

Clarification on warranty No. change in RFP clause

25 32 3.3.12 Escrow Mechanism:The Bank and the Vendor shall agree

to appoint an escrow agent to provide escrow mechanism

for the deposit of the source code for the Biometric

Solution supplied/procured by the Vendor to the Bank in

order to protect its interests in an eventual situation.

What about Fingerprint SDK/Algorithm license in case of "source code for the

Biometric Solution". Fingerprint SDK are proprietary and available only through

license, no source code available for fingerprint SDK

No. change in RFP clause; However for such

component it wil be at the discretion of the

each Bank & its RRB

26 41 Section 3.3.30 pt. III During the warranty period, any defects in the software

should be fixed immediately to keep the solution in

operating condition at no additional cost to the Bank. All

version upgrades, software patches of the Biometric Software

Solution released by the Successful bidder during the

warranty period should be made available to the bank at no

additional cost.

Pls. confirm that the 1 year software warranty shall be applicable from date of sign-off Yes. It is from the date of sign off provided for

Roll out Phase.

27 42 3.3.33 Biometric Hardware- Comprehensive On Site Warranty For enabling quick service in remote areas, we will suggest bank to cooperate

by sending faulty device (in case of fingerprint scanner) via courier to our

regional office, where we can send the replacement device in advance


Addendum-1

28 42 Section 3.3.31 AMC should be for a period of 4 years from the date of expiry

of Warranty. During AMC, any defects in the software should

be fixed immediately to keep the solution in operating

condition. All versions upgrades, software patches of the

Biometric Software Solution released by the successful bidder

during AMC period should be made available to the bank at

no additional cost.

For Software AMC, will the bidder be responsible for installation of patches, upgrades

at each branch location or will each bank’s support personnel handle task of

installations.

Yes. At central location and the pilot branches

of each Bank & it's RRB

29 43 Authorization Copy of Board Resolution evidencing

authorization of signatory for

submitting the proposal.

Can the response be made by a person authorized by a Power of

Attorney

Yes. But for acceptance of PO or signing of an

agreement, if any, a proper Board resolution

would be required.

30 47 Commercial Bid Only one Submission of response to RFP by each vendor /

respondent will be permitted. In case of partnerships /

consortium, only one submission is permitted through the lead

vendor or system integrator.

Should we assume that Consortiums are allowed? How many companies can make a

consortium, we will suggest maximum of 4 companies should be allowed

Consortium is not allowed

31 49 5 Evaluation Methodology The evaluation process has been described in this document

as a two stage process…..

We highly recommend to the bank to consider a combined Technical and

Commercial (T1 and L1). T1 + L1 will ensure best solution obtained at most

competitive price. The success of implementation is largely dependent on the

features and functionality of the solution apart from just biometric devices.


32 49 Page 49, 5.2 Evaluation

Methodology

Solution Implementation reference preferably a Bank /

financial institutions / insurance companies where the

same Biometric solution proposed is implemented

10 marks per reference site; maximum of 2 reference

sites to be considered

- Nil for no installation

Please refer to the clarification sought to query number 8 – and the reason

for our request:

The offered products bundled with the biometric components should be

STQC compliant as per the RFP – STQC standards and Certification

methodology have evolved only less than a year ago – we submit ; to the

purchaser that the eligibility criteria should be considering the Similar

international experience / like programs run by the OEM and the Bidder

Yes It is accepted but preference is given for

Banks / Financial institutions.

33 50 5.2.2 (c ) iv The Bank may engage the services of a suitable

Information Security agency to test the devices found

operationally convenient, and compatible for 1) live finger

detection and rejection of gummy/fake fingerprints and 2)

firmware-level encryption features.

Please mention step-by-step scientific methods of testing Live Finger Detection

and rejection of gummy/fake fingerprints.

will be provided during POC

34 50 5.2.2 (c ) Technical Evaluation Only bidders with an aggregate technical score of 80% will

be eligible for commercial price bid opening.

change of cutoff for technical eligibility. No change in RFP clause.

35 51 Purchase Order The Bank may decide not to procure the entire

required quantity of Biometric Finger Print Devices

from a single vendor (i.e. L1). The Bank may provide

opportunity to the L2 and L3 bidders to match the price

quoted by L1 bidder. The order or the required

quantity of 1,97,014 Biometric Finger Print Devices will

be placed on the successful bidders as follows:

a. 100% on L1 bidder, in case L2 and L3 bidders do not

match the price quoted by L1 bidder.

b. 60% on L1 bidder and 40% on L2 or L3 bidder, in case

any one of these two bidders matches the price quoted

by L1 bidder.

c. 50% on L1 bidder, 30% on L2 bidder and balance 20%

on L3 bidder, in case both L2 and L3 bidders match the

price quoted by L1 bidder.

Does this mean that the bank might choose to procure the biometric

matching solution separately and the devices separately?

No. Biometric solution will be common. Only

devices will be splitted. However Bank at its

discretion may consider both solution as well as

devices.

Addendum-1

36 52 Section A Except the Biometric Device driver, there should not be any

requirement for loading any software/ licence while plugging

the Biometric Device

For secure transmission of biometric information over network, and for ensuring that

the captured data is protected, it becomes critical to ensure additional features at the

end-point apart from just the driver.

Except the Biometric Device driver & solution

software, there should not be any requirement

for loading any software/ licence while plugging

the Biometric Device

37 53 Section A - Technical

Specification of Biometric Device

The supplier must provide the Driver SW along with the

SDK/API, to facilitate integration of the device Driver SW

in a secured manner with the Bank’s back-end Server side

SDK.

Why Fingerprint driver SW whose functionality is capturing and template

preparation is needed at the back end? Driver software would be required at

the client side; it may not be required at the server side.

No. change in RFP clause

38 54 Section B. The Biometric Process Live scan — Each time a user requests access to the system,

a live scan of the fingerprint is made and a live template is

derived from that scan. The Biometric Device may also

perform a liveliness measurement, which can distinguish

between an artificial copy and a live finger impression.

Liveliness measurement is compulsory or optional it is compulsory

39 55 Section B. The Biometric Process The location and orientation of the scanning device should be

such that the user can quickly and accurately place their finger

in a manner that reliably leads to a high-quality live scan with

one touch.

Should we assume that design of scanner should facilitate placement of finger?

Optical scanners are best in this case, while swipe scanners needs learning on speed

of swipe, we strongly recommend to avoid swipe scanning for achieving best results

on field

All the scanner which meets the technical

specs can be supplied

40 56 Section B. The Biometric Process A Biometric Device with liveliness detection is one that

prevents the use of copies of the fingerprint to be used.

This includes means to prevent the activation of a latent

print, the use of a 2-D paper copy, or the use of a

sophisticated 3-D copy. A Biometric Device lacking this

capability will accept copies, and this would result in a

system breach similar to a stolen user ID/password pair.

Would request for step by step procedure for testing the same will be provided during POC

41 56 Care should be taken while capturing an impression as dry

or damp skin can degrade the quality of the live scan

because of the surface contaminants or variability in

pressure applied to the sensor by the user.

We suggest bank to conduct real test with damp fingers to weed out scanners

which fail on wet fingers. Sweat in finger is very common

will be tested during POC

42 62 Section D Standard Operation Procedure - GUI Attributes The Data cpatured from the GUI defined needs to be stored with the Biometric

system or to be stored on the CBS System

No. with Biometric server.

43 62 Section D Standard Operation Procedure - GUI Attributes The Matching solution of the Biometric solution is defiend on 1:1 with User Id of the

Financle system and the Biometric data , part of the Biometric Solution User Id

Attribute is not defined

Or

Does the solution needs to consider any other unique attribute part of the solution for

1:1 matching

live finger template need to be matched to the

stored finger template

44 65 Biometric Solution & Device

Feature

Biometric Device / Solution should have the feature of Live

Finger Detection & De-duplication of Finger Print Capture.

De-duplication is required for 6 fingers of same person, or fingerprint captured from

one person needs to be compared with all the fingerprints of bank employees, to

ensure every fingerprint template in database is unique?

De-duplication is required for 6 fingers of same

person. Every fingerprint template in database

should be unique.

45 65 Section E Biometric Solution & Device Feature-Biometric Device /

Solution should have the feature of Live Finger Detection &

De-duplication of Finger Print Capture

The De-Duplication process needs to be validated during the Enrollment process or

post the enrollment the De-Duplication needs to run as an day end process

at all stages

Addendum-1


Technical Bid

10. Self certified / any other certification that Biometric devise

supplied is in compliance with LFD (Live Finger Detection)

Software enabled LFD should be allowed, otherwise it conflicts with PIV certification

requirements

Irrespective of the technology used the LFD

should be complied

47 74 Annexure IV Price Bid No price increase on account of change in tax structure,

duties, levies, charges etc. shall be permitted.

Does this include VAT,CST? Yes

48 78 Annexure VII - Letter of

Authorization of OEM

B) In the event of bidder, not providing services or services

provided by the bidder is not adequate, and then the same

shall be provided by us to the Bank at the same terms and

conditions of the RFP.

OEMs based oversees cannot provide this clause in writing as field level support is

not available with them, they are merely technology or hardware providers. Please

remove this clause.

No change in RFP clause.

49 88 Annex III The Bidder has registered a turnover of at least Rs.100

crores per financial year (Financial year shall mean an

accounting period of 12 months. Figures for an

accounting period exceeding 12 months will not be

acceptable) for the last three (3) financial year i.e. 2009-

10, 2010-11 & 2011-12, (not inclusive of the turnover of

associate companies) as per the audited accounts.

Reduction in turnover. No change in RFP clause

50 88 Annexure XIII – Eligibility Criteria

Compliance

The Bidder has registered a turnover of at least Rs.100 crores

per financial year (Financial year shall mean an accounting

period of 12 months. Figures for an accounting period

exceeding 12 months will not be acceptable) for the last three

(3) financial year i.e. 2009-10, 2010-11 & 2011-12, (not

inclusive of the turnover of associate companies) as per the

audited accounts.

Our provisional audited statement for the financial year 2011-12 will take some more

time to be finalized. Is it possible for us to submit anything else as an alternative

declaration\document which we can submit for now and we will furnish our

provisional audited balance sheet as soon as possible

Information regard to provisional turnover with

the sign of chartered accountant of the

company can be provided.

51 88 Annexure XIII pt.2 The bidder should be an ISO 9001:2008 certified company

with valid certificate.

Can the ISO certificate be provided by the time of contract. No. it has to be submitted along with technical

bid

52 89 Annex III EMD amount of Rs.60 Lacs Reduction in EMD No change in RFP clause

53 89 Annexure XIII – Eligibility Criteria

Compliance, C) Technical

6. The biometric devices should preferably have firmware-

level encryption and ability to detect live finger (and it should

be able to reject gummy/fake fingerprints) & De-duplication of

finger printer

Encryption is part of Software Architecture. De-duplication is feature of Fingerprint

SDK/ Solution Architecture, thus OEM certificate is irrelevant


Addendum-1

Section A - Technical Specification of Biometric Device (Revised)

RBI Guidelines for Image Acquisition and Verification

The minimum requirements for image acquisition & verification should be the Setting Level 31 as defined in the ISO/IEC 19794-4, (RBI guidelines) which is mentioned in the below mentioned table:

Gray scale finger print data may be stored, recorded, or transmitted in uncompressed / Compressed – bit packed form. However memory size of the finger print should be less than or equal to 800 Bytes.

The resolution of the image data formatted and recorded for interchange should be the scan resolution of the image.

The values for the finger print capture device Id may be coded in the General Record Header.

Except the Biometric Device driver and required solution software, there should not be any requirement for loading any software/ license while plugging the Biometric Device.

The Biometric Device driver should be API enabled to ensure compatibility with any application.

Bidder should ensure that the Biometric device to be supplied should comply with the technical specifications of UIDAI Biometric Device Specifications ( Authentication ) released by STQC-IT Services on 03/05/2012 as attached herewith annexure-A

The supplier must ensure that the final digital template (minutiae) should be in ISO 19794-2 format and the fingerprint image in ISO 19794-4 format.

The supplier must provide the Driver SW along with the SDK/API, to facilitate integration of the device Driver SW in a secured manner with the Bank’s back-end Server side SDK.

The supplier may be required to provide Proof of Concept for the integration of algorithm with the CBS application and load testing and performance of Biometric fingerprint Biometric Device and algorithm within 15 days of information from the Bank.

Addendum-1

Annexure IV - Format of Price Bid (Revised)

Commercial Sheet - I

Tender Reference No. BCC:IT&PROJ:104:06 Date ……………

Sr. No

Description License Base Price per Unit

Total Cost Taxes (specify VAT % & Amt, ST % & Amt)

Software Type Unit

1 Biometric Solution Enterprise 15

2 Database – Optional (specify)

CPU 30

3 Any Other (specify)

Total (A)

Sr. No

Description Quantity Price per Unit Total Cost Taxes (specify VAT % & Amt, ST % & Amt)

Hardware

Biometric Devices 1,97,014

Any Other (specify)

Total (B)

Sr. No

Description Qty ( No of Banks )

Unit cost Total Cost Taxes (specify VAT % & Amt, ST % & Amt)

Implementation

UAT (incl. CBS interface) 15

Pilot 15

Rollout 15

Training 15

Any Other (specify)

Total (C)

Sr. No

Description Unit Rate % p.a. Total Cost Taxes (specify VAT % & Amt, ST % & Amt)

Warranty, AMC, ATS

Software – ATS 4 Yr

Hardware – AMC 2 Yr

Onsite Resources (optional) 1 person

Any Other (specify)

Total (D)

Sr. No

Description Quantity Price per Unit Total Cost Taxes (specify VAT % & Amt, ST % & Amt)

Any Other

Any Other (specify)

Total (D)

Sr. No

Description Total Cost

Total (E=A+B+C+D)

Addendum-1

Note: a) The prices offered to the Bank must be in Indian Rupees, b) Rate quoted should be inclusive of all duties, taxes, insurance except Octroi/entry tax

which shall be reimbursed as per actual by Bank. c) No price increase on account of change in tax structure, duties, levies, charges etc shall

be permitted. d) No price increase on account of exchange rate fluctuations. e) A Bid submitted with an adjustable price quotation will be treated as non-responsive and

will be rejected. f) All the price quoted is with onsite 3 Years Warranty & 2 Years AMC for hardware g) Software with 1 year warranty and 4 years ATS h) Software, hardware and implementation cost to be considered for year 1 and ATS/AMC

after warranty as mentioned above for the purpose of calculating NPV @10% discount rate.

i) In case of implementation please specify No. of person days & Rate per person for each phase of implementation.

(Name of the person) Designation Company Name Address Contact details

Annexure X - Format of EMD Bank Guarantee

Tender Reference No. BCC:IT&PROJ:104:06 Date ……………

To, Bank of Baroda

Baroda Corporate Center

Baroda Sun Tower

C-26, G-Black,

3rd Floor, Risk Management Division

Bandra Kurla Complex,

Bandra (East), Mumbai

Dear Sir, In response to your invitation to respond to your RFP for Implementation of Biometric

Authentication Solution for Core Banking Systems, M/s -----------------------------------------------------

---having their registered office at------------------------------ (hereinafter called the „Bidder‟) wish to

respond to the said Request for Proposal (RFP) and submit the proposal for Implementation of

Biometric Authentication Solution for Core Banking Systems and to provide related services as

listed in the RFP document.

Whereas the „Bidder‟ has submitted the proposal in response to RFP, we, the _______ Bank

having our head office ______ are bound unto BANK of BARODA, a body corporate constituted

under the Banking Companies (Acquisition & Transfer of Undertakings) Act 1970, having its

Head Office at Mandvi, Baroda and Corporate Office at C-26, G-Block, Bandra Kurla Complex,

Bandra (East), Mumbai 400 051 (hereinafter called “BOB”), at the request of the aforesaid

Bidder and hereby irrevocably guarantee an amount of Rupees 60 Lacs (Rupees sixty Lacs

only) as bid security for which payment will and truly to be made to BOB, as required to be

submitted by the „Bidder‟ as a condition for participation in the said process of RFP and the

Bank binds itself, its successors and assigns by these presents.

The Bid security for which this guarantee is given is liable to be enforced/ invoked:

1. If the Bidder withdraws his proposal during the period of the proposal validity;

Or

2. If the Bidder, having been notified of the acceptance of its proposal by The Bank during the

period of the validity of the proposal fails or refuses to enter into the contract in accordance

with the Terms and Conditions of the RFP or the terms and conditions mutually agreed

subsequently or fails or refuses to furnish the Performance Guarantee or Security Deposit,

in accordance with the Terms and Conditions of the Contract;

3. We do hereby expressly, irrevocably and unconditionally undertake to pay to Bank of

Baroda immediately on first written demand the said amount of Rupees sixty Lacs without

BOB having to substantiate its demand, and without any reservation, protest, demur, or

recourse. The said guarantee is liable to be invoked / enforced on the happening of the

contingencies as mentioned above and also in the RFP document and we shall pay the

amount on any Demand made by Bank of Baroda which shall be conclusive and binding on

us irrespective of any dispute or difference raised by the Bidder.

4. Any notice by way of demand or otherwise hereunder may be sent by courier, fax or

registered post to our local address as aforesaid and if sent accordingly it shall be deemed

to have been given when the same has been posted.

5. This Bank Guarantee shall not be affected by any change in the constitution of the Service

Provider or us nor shall it be affected by any change in constitution of BOB or by any

amalgamation or absorption thereof or therewith.

6. This Bank Guarantee shall come into force from the date of its execution and shall not be

revoked by us any time during its currency without BOB‟s previous consent in writing.

7. We further agree and undertake to pay BOB the amount demanded in writing irrespective

of any dispute or controversy between BOB and the Service Provider in any suit or

proceeding pending before any court or Tribunal relating thereto, our liability under this

present being absolute and unequivocal. The payments so made by us shall be a valid

discharge of our liability for payment hereunder.

8. In order to give full effect to the Guarantee herein contained, you shall be entitled to act as if

we were your principal debtors in respect of all your claims against ……….hereby

guaranteed by us as aforesaid and we hereby expressly waive all our rights of suretyship

and other rights, if any, which are in any way inconsistent with any of the provisions of

Guarantee.

9. This guarantee will remain in force up to _________ , and any demand made as per clause

3 above shall be construed as demand within these presents and the Bank shall make the

payment accordingly.

10. Notwithstanding anything contained herein:

1. Our liability under this Bank guarantee shall not exceed Rupees 60.00 Lacs (Rupees sixty

lacs only).

2. This Bank guarantee will be valid up to __________ (for a period of one year from last date

of bid submission) and

3. We are liable to pay the guarantee amount or any part thereof under this Bank guarantee

only upon service of a written claim or demand by you on or before__________________.

11. We have the power to issue this Bank Guarantee in BOB‟s favour under the Memorandum

and Articles of Association of our Bank and the undersigned has full power to execute this

Bank Guarantee under the Power of Attorney issued by the Bank.

Dated this the ____________ day of ______________ 2012

In witness whereof The Bank, through the authorized officer has sets its hand and stamp on this

day of at ---------.

Place :

SEAL Code No. SIGNATURE.

Annexure XI - Format of Performance Guarantee

Tender Reference No.BCC:IT&PROJ:104:06 Date ……………

To,

The General Manager

<Bank name & Address> Dear Sir,

1. WHEREAS pursuant to a Request for Proposal dated…………….. (hereinafter referred to as

RFP, issued by Bank of Baroda, a body corporate constituted under the Banking Companies

(Acquisition and Transfer of Undertakings) Act, 1970 having its Head Office at Mandvi, Baroda

and Corporate Office at Baroda Corporate Centre, C-26, G Block, Bandra Kurla Complex,

Bandra (E), Mumbai-400051, as a Lead Bank of Consortium of Banks and in response of

(Vendor / Service Provider), a Company registered under the Companies Act, 1956 and having

its Registered / Corporate Office at …………………………………has been awarded the

Contract valued Rs………………………………….and appointed…………………….as Vender /

Service Provider for implementation of Biometric Authentication for Core Banking System vide

Appointment letter / Purchase Order No…………………………………dated……………..on the

terms and conditions as set out inter-alia in the said RFP and in the Appointment Letter /

Purchase Order.

2. WHEREAS you have in terms of the said Appointment letter / Purchase Order called upon

(Vendor / Service Provider to furnish a Performance Guarantee, for

Rs…………………………….Rupees only), equivalent to…………………..of the Contract value,

to be issued by a Bank in your favour towards due performance of the Contract in accordance

with the specifications, terms and conditions of the said Appointment letter / Purchase Order

and an Agreement entered / to be entered into in this behalf.

3. WHEREAS (Vendor / Service Provider) has approached us for issuing in your favour a

performance Guarantee for the sum of Rs……………………………..

(Rupees…………………………………….).

NOW THEREFORE in consideration of you having awarded the Contract to…..…………….inter-

alia on the terms & conditions that provides a performance guarantee for due performance of

the terms and conditions thereof. We,………………….Bank,…………………… a body corporate

constituted under ……………………………………having its Head office

at………………………………………………(give full address) and a branch inter-alia

at………………………………. India at the request of…………do hereby expressly, irrevocably

and unconditionally undertake to pay merely on demand from you and without any demur

without referring to any other source,

Rs………………………….(Rupees……………………………only) against any loss or damage

caused to or suffered by or that may be caused to or suffered by you on account of any breach

or breaches on the part of ………………of any of the terms and conditions of the Contract and

in the event of………………committing any default or defaults in carrying out any of the work or

discharging any obligation under the said Contract or otherwise in the observance and

performance of any of the terms and conditions relating thereto including non-execution of the

Agreement as may be claimed by you on account of breach on the part of …………….of their

obligations or default in terms of the said Appointment letter / Purchase Order.

4. Notwithstanding anything to the contrary contained herein or elsewhere, we agree that your

decision as to whether the ……………..has committed any such breach / default or defaults and

the amount or amounts to which you are entitled by reasons thereof will be binding on us and

we shall not be entitled to ask you to establish its claim or claims under this Guarantee, but will

pay the same forthwith on demand without any protest or demur. Any such demand made by

you shall be conclusive as regards the amount due and payable by us to you.

5. This Guarantee shall be valid up to ………..(date) ( contract period plus -3- (three) months of

the Claim period from the expiry of said guarantee period). Without prejudice to your claim or

claims arisen and demanded from or otherwise notified to us in writing in respect of claims

which has occurred before the expiry of the said date which will be enforceable against us

notwithstanding that the same is or are enforced after the said date.

6. You will have the fullest liberty without our consent and without affecting our liabilities under this

Guarantee from time to time to vary any of the terms and conditions of the said appointment

letter or the Contract to be made pursuant thereto or extend the time of performance of the

Contract or to postpone for any time or from time to time any of your rights or powers against

the ………and either to enforce or forbear to enforce any of the terms and conditions of the said

appointment letter or the Contract and we shall not be released from our liability under

Guarantee by exercise of your liberty with reference to matters aforesaid or by reason of any

time being given to or any other forbearance, act or omission on your part or any indulgence by

you or any other act, matter or things whatsoever which under law relating to sureties, would but

for the provisions hereof have the effect of releasing us from our liability hereunder provided

always that nothing herein contained will enlarge our liability hereunder beyond the limit of

Rs…………………….. (Rupees…………………………………only) as aforesaid or extend the

period of the guarantee beyond ………………….(date) unless expressly agreed to by us in

writing.

7. This Guarantee shall not in any way be affected by you are taking or giving up any securities

from ……………or any other person, firm or company on its behalf or by the winding up,

dissolution, insolvency as the case may be of ……….

8. In order to give full effect to the Guarantee herein contained, you shall be entitled to act as if we

were your principal debtors in respect of all your claims against ……….hereby guaranteed by us

as aforesaid and we hereby expressly waive all our rights of suretyship and other rights, if any,

which are in any way inconsistent with any of the provisions of Guarantee.

9. Subject to the maximum limit of our liability as aforesaid, this Guarantee will cover all your claim

or claims against ………from time to time arising out of or in relation to the said appointment

letter / Contract and in respect of which your claim in writing is lodged on us before expiry of

Guarantee.

10. Any Notice by way of demand or otherwise hereunder may be sent by special courier, telex,

fax, e.mail or registered post to our Head Office / Local address as aforesaid and if sent

accordingly it shall be deemed to have been given when the same has been posted.

11. This Guarantee shall not be affected by any change in the constitution of ………..or nor shall it

be affected by any change in your constitution or by any amalgamation or absorption thereof or

therewith but will enure to the benefit of and be available to and be enforceable by the

absorbing or amalgamated company or concern.

12. This Guarantee shall come into force from the date of its execution and shall not be revoked by

us any time during its currency without your previous consent in writing.

13. We further agree and undertake to pay you the amount demanded in writing irrespective of any

dispute or controversy between you and ……….. in any suit or proceeding pending before any

court, Tribunal or Arbitrator relating thereto, our liability under these presents being absolute

and unequivocal. The payments so made by us shall be a valid discharge of our liability for

payment hereunder and ………..shall have no claim against us for making such payment.

14. We have the power to issue this Bank Guarantee in your bank‟s favour as the undersigned has

full power to execute this Bank Guarantee under the Power of Attorney issued by our Bank.

15. Our authority to issue this guarantee may be verified with our Controlling Office situated at

…………………………….(full details of persons to be contacted address and phone Numbers

etc).

16. Notwithstanding anything contained herein above;

i) Our liability under this Guarantee shall not exceed

Rs………………………(Rupees………………………..only )

ii) This Guarantee shall be valid and remain in force up to……….plus the Claim period of -3-

(three) months and including the date …………. and

iii) We are liable to pay the guaranteed amount or any part thereof under this Guarantee only

and only if you serves upon us a written claim or demand for payment on or before the

expiry of this Guarantee.

Dated this the ____________ day of ______________ 2012.

Signature and Seal of Guarantors

Vendor‟s Bank