request for proposal - city wide computer technical support rfp-computer services1.pdf · city...

City of Dade City - Request for Proposal

Subject: City Wide Computer Technical Support

RFP #: 1609CM

Due Date/Time: July 7, 2016; 2:00PM EST Submit To:

City Manager- Attention: William Poe

City of Dade City

38020 Meridian Avenue

Dade City, FL 33525 IMPORTANT: ALL PARTICIPATING VENDORS WILL GET COPIES OF QUESTIONS AND SUBSEQUENT ANSWERS SUBMITTED TO THE CITY. TO BE ELIGIBLE TO RECEIVE ANSWERS TO RFP QUESTIONS SUBMITTED BY RESPONDENTS, YOU MUST INCLUDE YOUR NAME, ADDRESS, PHONE NUMBER, AND EMAIL ADDRESS WITH YOUR INTENT TO PARTICIPATE IN THIS PROCESS.

Technical Support RFP City of Dade City

May 5, 2016 of22

Table of Contents

Calendar of Events........................................................................................................................................3

Section 1.0 - Instructions to Proposers ........................................................................................................4

1.1 Background ....................................................................................................................................4 1.2 Scope of Work ............................................................................................................................... 4

1.5 Critical Assumptions...................................................................................................................... 4 1.6 Proposal's Due Date and Opening................................................................................................ 5

1.7 Submission of Proposals...............................................................................................................5

1.8 Format for Response..................................................................................................................... 7

1.9 Evaluation of Proposal and Procedures........................................................................................ 8

1.10 Questions Regarding Specifics or Proposal Processes.................................................................8 1.11 General Legal Requirements ........................................................................................................ 9 1.12 Applicable Law and Venue..........................................................................................................10

1.13 Conditions of Proposals ..............................................................................................................10

1.14 Terms and Conditions of Agreement...........................................................................................10 1.15 Discussions with Responsible Proposers ...................................................................................10

1.16 Execution of Agreement...........................................................................................11

1.17 Conflict of Interest........................................................................................................................11

1.18 Fiscal Year Funding Appropriations ............................................................................................ 11

1.19 Public Entity Crimes .................................................................................................................... 11 1.20 Florida Prompt Payment Act ....................................................................................................... 12

1.21 Insurance Requirements ............................................................................................................. 12

1.22 Code of Ethics ............................................................................................................................. 13 1.23 Patents, Royalties and Copyright................................................................................................ 13 1.24 Proposal Format.............................................................................................................................. 13

Section 2.0- City of Dade City Current Environment................................................................................. 21

2.1 System Profile ............................................................................................................................. 21

2.2 Availability.................................................................................................................................... 22


May 5, 2016 of22

Calendar of Events

Listed below are important dates and times by which the actions noted must be completed. If the City

finds it necessary to change any of these dates or times, the change will be accomplished by addendum.

All dates are subject to change.

ACTION COMPLETION DATE

Issue RFP May 20, 2016

Vendor Onsite Visit June 9, 2016

Deadline for Questions June 24, 2016

Response to Questions July 1, 2016

Deadline for Submitting RFP July 7, 2016 - 2:00 p.m.

RFP Shortlist July 14, 2016

Reference Checks July 20, 2016

Final Ranking July 21, 2016

RFP Ranking to Commission July 26, 2009

Award Bid July 26, 2016


May 5, 2016 of22

Section 1.0 - Instructions to Proposers

1.1 Background

The City of Dade City (City) occupies 3.4 square miles, was founded in 1889 and has an approximate

population of 6,500. The City is also the county seat of Pasco County.

The legislative branch of the city government is composed of five (5) Commissioners elected at-large

including a Mayor who is elected by the City Commission. City Commissioners are elected for staggered

four (4)-year terms of office. Under the provisions of the adopted City Charter, Dade City operates under

the City Commission-City Manager form of government.

The City of Dade City hereby solicits sealed written proposals for ongoing computer support for the

existing City network and related equipment in accordance with the terms conditions and specifications

outlined in this Request for Proposal (RFP). 1.2 Scope of Work

City anticipates a well-planned proposal that supports the continued maintenance and operation of the

current City-wide computer system as outlined in Section 2. The primary objectives of the City are to

obtain computer support services that will (1) provide maintenance and repair of computers and related

equipment, (2) ensure data security and integrity, (3) provide technical troubleshooting and computer

problem solving, and (4) provide timely, reliable, competent, and cost effective services. 1.5 Critical Assumptions

The selected vendor will be held contractually to all information provided in their proposal and any

subsequent documentation and demonstration material(s). The response to this RFP will become an

attachment to the services contract.


May 5, 2016 of22

1.6 Proposal's Due Date

Sealed proposals must be received on or before July 7, 2016 at 2:00pm at the Office of the City

Manager, 38020 Meridian Avenue Dade City, FL 33526-1355, 8:00AM to 5:00PM, Monday through Friday

except City holidays. Any proposal received after the specified time will not be considered. The Proposer

is solely responsible for ensuring the proposal is received on or before the deadline.

On the envelope containing the proposal shall be written in large letters:

ProposalFor:

RFP Number:

Computer Technical Support

16-005

All proposals that are not submitted in the required format or missing required forms will be subject to rejection. It is agreed upon by the Proposer that the signing and delivery of the Proposal represents the

Proposers acceptance of the terms and conditions of the specifications.

1.7 Submission of Proposals

1.7.1 How Proposals Are To Be Submitted

All proposals must be submitted in a sealed envelope, addressed, and mailed or delivered as stated in

the previous section. Any Proposer may withdraw his proposal either personally, or by electronic or

written communication at any time prior to opening of the proposals. All proposals must be in the

possession of the City Manager’s office at the time of the proposal opening. Proposals submitted after

the time specified shall not be considered and shall be returned unopened. It is the sole responsibility of

the Proposer to ensure that his or her proposal reaches the City Manager’s Office on or before the

closing date and time. Proposals submitted by telephone, e-mail or facsimile will not be accepted. If the

proposal is sent overnight courier, (i.e., Federal Express, UPS, etc.), the proposal must be enclosed in an

envelope marked as instructed above.

1.7.2 Incurred Expenses

The City is not responsible for any expenses the Proposer may incur in preparing and submitting

proposals for this Request for Proposal.

1.7.3 Interviews

The City reserves the right to conduct personal interviews of any or all Proposers prior to selection. The

City will not be liable for any costs incurred by the Proposer in connection with such interviews or

presentations (i.e., travel accommodations, etc.)


May 5, 2016 of22

1.7.4 Request for Modification

The City reserves the right to request that the Proposer modify his proposal to fully meet the needs of the

City.

1.7.5 Request of Additional Information

The Proposer shall furnish such additional information as the City of Dade City may reasonably require.

This includes information that indicates financial resources as well as ability to provide and maintain the

system and/or services. The City reserves the right to make investigations of the qualifications of the

Proposer as it deems appropriate, including but not limited to a background investigation. The City also

reserves the right to make such investigations, as it may deem necessary to establish the competency

and financial ability of any Proposer to perform the work.

1.7.6 Acceptance/Rejection/Modification to Proposals

The City of Dade City reserves the right to reject any or all proposals, in whole or in part, with or without

cause, to waive any informalities and technicalities, and to award the contract on such coverage and

terms it deems will best serve the interest of the City. Criteria utilized by the City for determining the most

responsive Proposer includes, but is not limited to, cost, whether Proposer meets the City's published

requirements, the Proposers experience, skill, ability, financial capacity, and any other factors which could

reasonably be asserted as being relevant to successful performance.

1.7.7 Proposals Binding

All proposals submitted shall be binding for 120 calendar days following opening.

1.7.8 Addendum and Amendment to Request for Proposal

If it becomes necessary to revise or amend any part of this Request for Proposal, the City Manager's

Office will furnish the revision by written Addendum to all prospective Proposers.

1.7.9 Economy of Preparation

Proposals should be prepared simply and economically, providing a straight forward and concise

description of the Proposers ability to fulfill the requirements of this Request for Proposal.

1.7.10 Proprietary lnformation

In accordance with Chapter 119 of the Florida Statutes (Public Records Law) and, except as may be

provided by other applicable State and Federal Law, all Proposers should be aware that Request for

Proposals and the responses thereto are in the public domain. However, the Proposers are requested to

identify specifically any information contained in their proposals which they consider confidential and/or


May 5, 2016 of22

proprietary and which they believe to be exempt from disclosure, citing specifically the applicable

exempting law.

1.7.11 Proposals Will Not Be Returned

All proposals received from Proposers in response to this Request for Proposal will become the property

of the City of Dade City and will not be returned to the Proposers. In the event of contract award, all

documentation produced as part of the contract will become the exclusive property of the City.

1.7.12 Proposers Certification

By submitting a proposal, the Proposer certifies that he or she has fully read and understands the

proposal method, meets the requirements and has full knowledge of the scope, nature, and quality of

work to be performed.

1.8 Format for Response

1.8.1 Format and Availability of RFP

The proposal will follow the format and sections as shown in Section 1.24 of this document. In order to

ensure a uniform review process and to obtain the maximum degree of comparability, it is required that

the requirements are met and proposals be organized in the manner specified.

1.8.2 Number of Copies and electronic format

Proposer shall submit 5 paper copies of the proposal in the prescribed format along with an electronic

copy {PDF). All paper copies must be plainly marked by the Proposer with the vendor name, date and

RFP title. The electronic copy of the proposal, as well as concerns and issues should be directed to

Robert Shaw, by e-mail at [email protected].

1.8.3 Additional Comments

Any deviation from the specifications must be explained in detail; otherwise, it will be considered that the

proposal is in strict compliance with the specifications and the successful Proposer will be held

responsible for meeting the specifications. Any exceptions or clarifications to any section of the

specifications shall be clearly indicated on a separate sheet{s) attached to the proposal form and shall

specifically refer to the applicable specification paragraph number and page.

1.8.4 Proposers Responsibility to be Informed

Proposers are expected to fully inform themselves as to the requirements of the specifications and failure

to do so will be at their risk. A Proposer shall not expect to secure relief on the plea of error.

mailto:[email protected].


May 5, 2016 of22

1.9 Evaluation of Proposal and Procedures

1.9.1 Evaluation Process

A Selection Committee (Committee) has been established by the City to review and evaluate all

proposals. The Committee will review all proposals for completeness of information submitted,

experience, installed base, references, and ability to meet technical requirements, functionality and cost;

with special emphasis placed on the technical and functionality requirements. The Committee may

request clarification or may, in its sole discretion, eliminate any proposals from consideration, which are

incomplete and/or do not comply with the requirements herein. The Committee shall conduct an

evaluation of all proposals on the basis of the information provided and other evaluation criteria as set

forth in this RFP or as reasonably determined by the Committee.

1.9.2 Evaluation Criteria

Proposers will be evaluated according to the following criteria:

• The ability, capacity and skill of the Proposer to perform the City-wide computer and

network support in a timely basis. (Based on Section 2)

• Current clients' level of satisfaction with Proposer services.

• Experience of staff relative to City computer network environment.

• Costs including travel, hourly rates, and other applicable fees.

1.9.3 Review Procedure

The Selection Committee will evaluate all proposals submitted in response to this RFP. The Committee

will first review each proposal for compliance with the requirements of the RFP. Failure to comply with

any requirements may disqualify a proposal immediately. Proposals meeting the requirements shall be

further evaluated against the evaluation criteria.

The City reserves the right to reject any and all proposals and to waive minor irregularities. The City

further reserves the right to seek new proposals when such a procedure is reasonably in the best interest

of the City to do so.

1.10 Questions Regarding Specifics or Proposal Processes

To ensure fair consideration for all Proposers, the City prohibits communication to/or with any department,

division or employee during the submission process, except as provided below. Any communication

between Proposer and the City in order to obtain information or clarification needed to develop a proper,

accurate evaluation of the proposal will be conducted through the City Manager's office.

Communications initiated by a Proposer to anyone other than the City Manager's office may be


May 5, 2016 of22

grounds for disqualifying the offending Proposer from consideration for award of the proposal

and/or any future proposal. Proposer may receive a waiver from City Manager's office to

communicate with any involved parties if needed.

Any questions concerning conditions and specifications of the proposal should be submitted via e-mail to:

Robert Shaw, City of Dade City, [email protected]

1.11 General Legal Requirements

Federal, State, County and local laws, ordinances, rules and regulations that in any manner affect the

items covered herein shall be deemed to apply. Lack of knowledge by the Proposer will in no way be a

cause for relief from responsibility.

• Vendors doing business with the City are prohibited from discriminating against any

employee, applicant for employment or client because of race, creed, color, ancestry,

religion, national origin, sex, or age with regard to, but not limited to the following:

employment practices, rates of pay or other compensation methods and training

selection. The Proposer further certifies compliance with the non-discrimination clause

contained in Section 202, Executive Order 11246, as amended by Executive Order

11375, relative to equal employment for all persons without regard to race, color, religion,

sex or national origin.

• A person or affiliate, as defined in §287.133 of the Florida Statutes, who has been placed

on the convicted vendor list following a conviction for a public entity crime may not submit

a bid on a contract to provide any goods or services to a public entity, may not submit a

bid on a contract with a public entity for the construction or repair of a public building or

public work, may not submit bids on leases of real property to a public entity, may not be

awarded or perform work as a contractor, supplier, subcontractor, or consultant under a

contract with any public entity, and may not transact business with any public entity in

excess of the threshold amount provided in §287.01 of the Florida Statues for

CATEGORY TWO, for a period of 36 months from the date of being placed on the

convicted vendor list.

• The obligations of the City under this award are subject to the availability of funds lawfully

appropriated for this purpose.

• This Request for Proposal shall be included and incorporated into the final award and

contracts.

mailto:[email protected]


of22 October 24, 2008

1.12 Applicable Law and Venue

This RFP, responses from Proposers and contracts resulting from this RFP shall be governed by the laws

of the State of Florida.

1.13 Conditions of Proposals

1.13.1Late Proposals

Proposals received by the City after the time specified for receipt will not be considered. Proposers shall

assume full responsibility for timely delivery of the proposal to the location designated for receipt of

proposals.

1.13.2 Completeness

All information required by the Request for Proposal must be supplied to constitute a legitimate proposal.

1.13.3 Award Presentation

The Office of the City Manager will present to the City Commission for acceptance and final award, the

top three (3) ranked proposals, or will reject all proposals, within one ninety (90) calendar days from the

date of opening of proposals.

1.14 Terms and Conditions of Agreement

All sections of the City's specifications and all supplementary documents are essential parts of the City's

contract and requirements occurring in one area are deemed as though occurring in all. The response to

the RFP will be attached as an addendum to the final negotiated contract.

1.15 Discussions with Responsible Proposers

Discussions may be conducted with responsible Proposers who submit proposals determined to be

reasonably acceptable of being selected for award for the purpose of clarification and to assure full

understanding of, and responsiveness to, the solicitation requirements. Proposers shall be accorded fair

and equal treatment with respect to any opportunity for discussion and revision of proposals and such

revisions may be permitted after submission prior to award for the purpose of obtaining best and final

offers. In conducting discussions, there shall be no disclosure of any information derived from proposals

submitted by competing Proposers except as may be required by the Florida Public Records Law,

Chapter 119, Florida Statutes.



1.16 Execution of Agreement

The successful Proposer shall, within 30 calendar days after the City of Dade City issues Notice of Award,

negotiate and enter into a contract with the City for the proposed services. Failure to comply with the

established deadline for submittal of required documents may be grounds for cancellation of the award. 1.17 Conflict of Interest

The award hereunder is subject to the provision of State of Florida Statutes and City of Dade City

Ordinances.

The Proposer, by affixing his signature to the RFP, declares that the proposal is made without any

previous understanding, agreement, or connections with any City official or persons, firms, or

corporations making a proposal on the same items and without any outside control, collusion or fraud. By

signing the proposal, the Proposer further declares that no City Commission member, other City officer, or

City employee directly or indirectly owns more than five (5) percent of the total assets or capital stock of

the Proposer entity, nor will directly or indirectly benefit by more than five (5) percent from the profits or

emoluments of this contract. 1.18 Fiscal Year Funding Appropriations

1.18.1 Specified Period

Unless otherwise provided by law, a contract for supplies or services may be entered into for any period

of time deemed to be in the best interest of the City, provided the term of the contract and conditions of

renewal or extension, if any, are included in the solicitation and funds are available for the first fiscal

period at the time of contract. Payment and performance obligations for succeeding fiscal periods shall

be subject to appropriation by City Council for funds.

1.18.2 Cancellation Due to Unavailability of Funds in Succeeding Fiscal Periods

When funds are not appropriated or otherwise made available to support continuation of performance in a

subsequent fiscal period, the contract may be cancelled. 1.19 Public Entity Crimes

A person or affiliate, as defined in §287.133 of the Florida Statutes, who has been placed on the

convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to

provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for

the construction or repair of a public building or public work, may not submit bids on leases of real

property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor,

or consultant under a contract with any public entity, and may not transact business with any public entity



in excess of the threshold amount provided in §287.01 of the Florida Statues for CATEGORY TWO, for a

period of 36 months from the date of being placed on the convicted vendor list.

1.20 Florida Prompt Payment Act

For purposes of billing submission and payment procedures, a "proper invoice" by a contractor, vendor or

other invoicing party shall consist of at least all of the following:

• A description (including quantity) of the goods and/or services provided to the City (or a

party on behalf of the City) reasonably sufficient to identify it (or them);

• The amount due, applicable discount(s), and the terms thereof; The full name of the

vendor, contractor or other party who is supplying the goods and/or services including a

mailing address in case of a dispute and a mailing address for payment purposes (if they

are different) and a telephone number.

• A description (including quantity) of the goods and/or services provided to the City (or a

party on behalf of the City) reasonably sufficient to identify it {or them);

1.21 Insurance Requirements

Proposers must submit with their proposal, Proof of Insurance, meeting or exceeding the following

requirements or a Letter of Intent to provide the following requirements if awarded the contract:

• Worker's Compensation Insurance - as required by law.

• Employer's Liability Insurance- $100,000 per occurrence.

• General Liability Insurance- $500,000 per person and $250,000 per accident for bodily

injury.

• Automobile Liability Insurance - $250,000 per occurrence, $250,000 per accident for

bodily injury and $250,000 per accident for property damage.

The required insurance coverage shall be issued by an insurance company authorized and licensed to do

business in the State of Florida, with the minimum rating of B+ or better, in accordance with the latest

edition of A.M. Best's Insurance Guide.

The successful Proposer must submit, no later than 10 days after award and prior to commencement of

any work, a Certificate of Insurance naming the City of Dade City as additional insured.



1.22 Code of Ethics

With respect to this proposal, if any Proposer violates or is a party to a violation of the Code of Ethics of

the State of Florida per Florida Statutes, Chapter 112, Part Ill, Code of Ethics Officers and Employees,

such Proposer may be disqualified from performing the work described in this proposal or from furnishing

the goods or services for which the proposal is submitted and shall be further disqualified from submitting

any further proposals for work or for goods or services for the city.

1.23 Patents, Royalties and Copyright

The Proposer, without exception, shall indemnify and hold harmless the City of Dade City, Florida and its

employees from liability of any nature or kind, including cost and expenses for, or on account of, any

copyrighted, patented, or unpatented invention, process, or article manufactured or used in the

performance of the contract, including its use by the City of Dade City, Florida.

If the Proposer uses any design, device or materials covered by letters, patent, or copyright, it is mutually

understood and agreed, without exception, that the prices shall include all royalties or cost arising from

the use of such design, device, or materials in any way involved in the work. 1.24 Proposal Format

In order to facilitate easy comparison of each proposal, Proposers must prepare their proposals in the

following format. Failure to fully and accurately complete the required forms may result in rejection of the

proposal. Each proposal will be submitted with tabbed sections as outlined below:

Cover Letter

Table of Contents

Tab 1- Forms

Tab 2- Company Overview

Tab 3- Experience Sheet

Tab 4- Cost Structure

Tab 5- References

1.24.1Cover Letter

This section should be limited to two pages and should include the name of the firm, address, and

telephone number, name of contact person, date, and the subject - RFP Dade City Computer

Technical Support.



1.24.2 Forms

Proposers must complete the attached forms and/or provide the information below. These forms include:

• Sworn Statement Pursuant to Section 287.133 (3) (a), Florida Statutes, on Public Entity

Crimes. (pp 15-18)

• Supporting documentation that vendor can do business in Dade City or have

documentation from originating County of issuance. If vendor does not have Dade City

Business Tax License, vendor will have to submit a Business Tax Application plus

appropriate fee with the City after final vendor selection.

• Required Reference Information (p21)

• Sample vendor contract normally used for similar scope of service.

• NCIC/FCIC certification (if attained). This certification will need to be maintained for work

in Police Department.



Sworn Statement Pursuant to Section 287.133 (3) (a),

Florida Statutes,on Public Entity Crimes

THIS FORM MUST BE SIGNED AND SWORN TO IN THE PRESENCE OF A

NOTARY PUBLIC OR OTHER OFFICIAL AUTHORIZED TO ADMINISTER OATHS.

1. This sworn statement is submitted to the City of Dade City

by

(print individual's name and title)

for

(print name of entity submitting sworn statement)

whose business address is

and (if applicable) its Federal Employer Identification Number (FEIN) is

(If the entity has no FEIN, include the Social Security Number of the individual

signing this sworn statement: 2. I understand that a "public entity crime" as defined in Paragraph 287.133 (1)(g),

Florida Statutes, means a violation of any state or federal law by a person with

respect to and directly related to the transaction of business with any public entity

or with an agency or political subdivision of any other state or of the United

States, including but not limited to, any bid or contract for goods or services to be



provided to any public entity or an agency or political subdivision of any other state or of the United States and involving antitrust, fraud, theft, bribery, collusion, racketeering, conspiracy, or material misrepresentation.

3. I understand that "convicted" or "conviction" as defined in Paragraph 287.133 (1)(b), Florida Statutes, means a finding of guilt or a conviction of a public entity crime, with or without an adjudication of guilt, in any federal or state trial court of record relating to charges brought by indictment or information after July 1, 1989, as a result of a jury verdict, nonjury trial, or entry of a plea of guilty or nolo contendere.

4. I understand that an "affiliate" as defined in Paragraph 287.133 (1)(a), Florida

Statutes, means: a. A predecessor or successor of a person convicted of a public entity crime;

or

b. An entity under the control of any natural person who is active in the management of the entity and who has been convicted of a public entity crime. The term "affiliate" includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in management of an affiliate. The ownership of one person of shares constituting a controlling interest in another person or pooling of equipment or income among persons when not for fair market value under an arm's length agreement, shall be a prima fa ie case that one person controls another person. A person who knowingly enters into a joint venture with a person who has been convicted of a public entity crime in Florida during the preceding 36 months shall be considered an affiliate.

5. I understand that a "person" as defined in Paragraph 287.133(1)(e), Florida

Statutes, means any natural person or entity organized under the laws of any state or the United States with the legal power to enter into a binding contract



and which bids or applies to bid on contracts for the provision of goods or

services let by a public entity, or which otherwise transacts or applies to transact

business with a public entity. The term "person" includes those officers,

directors, executives, partners, shareholders, employees, members, and agents

who are active in management of an entity.

6. Based on information and belief, the statement which I have marked below is

true in relation to the entity submitting this sworn statement [indicate which statement applies.]

Neither the entity submitting this sworn statement nor any of its officers,

directors, executives, partners, shareholders, employees, members, or agents

who are active in the management of the entity, nor any· affiliate of the entity has

been charged with and convicted of a public entity crime subsequent to July 1,

1989.

The entity submitting this sworn statement nor any of its officers, director,

executives, partners, shareholders, employees, members, or agents who are

active in neither the management of the entity, nor any affiliate of the entity has


1989.

The entity submitting this sworn statement nor any of its officers, director,

executives, partners, shareholders, employees, members, or agents who are

active in neither the management of the entity, nor any affiliate of the entity has


1989. However, there has been a subsequent proceeding before a Hearing

Officer of the State of Florida, Division of Administrative Hearings and the Final

Order entered by the Hearing Officer determined that it was not in the public

interest to place the entity submitting this sworn statement on the convicted

vendor list [ attach a copy of the final order].



I understand that the submission of this form to the contracting officer for the

public entity identified in paragraph 1(one) above is for that public entity only and, that this form is valid through December 31 of the calendar year in which it is filed. I also understand that I am required to inform the public entity prior to entering into a contract in excess of the threshold amount provided in Section

287.017, FLORIDA STATUTES for category two of any change in the information contained in this form.

[Signature] Sworn to and subscribed before me this _____day of -----------2016.

Personally known to me or produced identification.

(Type of identification)

Notary Public - State of _____ I County of

My commission expires

(Printed typed or stamped commissioned name of notary public)



1.24.3 Company Overview

Use this section to describe the company, and its history, For example:

• A brief company history.

• Financial report for three previous fiscal years as available.

• Geographic location in proximity to City.

• Holding status of the company (Public or Private}

• Please identify key personnel who will have actual responsibility for the services

performed. Please describe their experience relative to this type of service and what type

of training they go through to stay current in their area of expertise. Attach brief resumes

or bios. Describe primary duties and responsibilities in relation to this RFP.

1.24.4 Experience

Use this section to describe support environments listed in the References section (1.24.6) below and list

number of supported desktops, laptops, servers and related hardware including printers, switches, and

other networking equipment.

Please also list (including quantity of) supported operating systems, network operating systems, and

other application software including antivirus, backup, accounting, etc.

Indicate each client separately. Example: (please be more specific than example below}

Reference 1

Supported Workstations

Supported Servers

Supported Operating Systems

Supported Applications

Etc...

Reference 2

Supported Workstations

Supported Servers

Supported Operating Systems

Etc...

Please be as specific and detailed as possible and include any service level agreements you currently

use as well as any baseline security standards you use on workstations or servers.


October 24, 2008 of22

1.24.5 Cost Structure

Please list hourly rates for all personnel who would be providing services. Please also list any fee schedules or other related expenses to technical support including travel, etc. If you provide ongoing security training or other types of training for staff, please list that here and include costs. Supplemental to the hourly rate structure, please also include a price to have a technician staffed on-site part-time for 4 hours per work day. The City may choose to have a part-time staff of 4 hours or decide on the hourly rate structure.

1.24.6 References

Please list the full contact information for three current or previous clients relating to work involved in this

RFP. The required information for each reference is listed on the next page.

Required Reference Information

Business Name _ Business Address. _ Industry or Type of Business _ Business Contact _ Business Contact Phone Number _

Business Name _ Business Address _

Industry or Type of Business ___________________

Business Contact______________________ Business Contact Phone Number _

Business Name _

Business Address______________________ lndustry or Type of Business____________________

Business Contact______________________ Business Contact Phone Number _



Section 2.0- City of Dade City Current Environment

This section should give you a better understanding of the current environment of the City of Dade City

computer network environment. You may schedule a campus visit to get a better idea of the scope of

equipment/software used.

Please schedule an appointment with Robert Shaw, [email protected] for access to facilities.

2.1 System Profile

Back End environment: The City hosts servers for domain-wide file and print sharing, data backup, and email at three buildings on City campus. The City has CAT6 cabling throughout buildings and fiber optic cable connecting facilities.

The successful candidate should have experience with the following: VMWare:

VDI (Virtual Desktop Infrastructure) Virtual Server Infrastructure PANO Logic Broker (now Thinspace) ESXI 4.1 and 5.1 Virtual Private Network (VPN) for city staff Access to utility SCADA system network

Manage wireless access point system in City Hall and Police Department Configuring network and public wifi access

Microsoft:

Windows Server 2008,2008 R2, 2012, and 2012 R2 SQL Server 2012 TMG Forefront Exchange 2010 Office 2010 Windows 7 and 10 Intel Security (formerly McAfee:

EPO (EPolicy Orchestrator 5.3) Virus Scan Enterprise Groupshield FDLE:

Knowledge of the CJIS Security Policy for Police Dept. network All employees whom will work on the Police Department network must be fingerprinted and take the CJIS security awareness test.

Veritas Backup Executive:

Version 2012

Printing: The City has multiple workgroup type laser printers as well as locally connected ink jet and laser printers. Various multi-function printers are located throughout the City.

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2.2 Availability

Mission Critical Availability The City has technical support requirements for mission critical applications and infrastructure. The following is a breakdown of these requirements.

Public Safety - Within 2 hours of notification by City personnel, adequate technical support personnel need to be on-site to begin remedy of the situation 7 am EST to 7pm EST.

City Hall - Within 4 hours of notification by City personnel, adequate technical support personnel need to be on-site (if applicable) or remotely connected to begin remedy of t h e situation 9am EST to 5pm EST.

request for proposal - city wide computer technical support rfp-computer services1.pdf · city...

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