REPORT WRITING

Writing and Presentation Skills

© 2013 Sherrie Lee http://www.linkedin.com/in/orangecanton

Conclusion

CONCLUSIONS

Conclusions are logical deductions based

on the data in the Findings section

Usually includes a comprehensive

summary of the findings

Ends with a statement which will lead to

the Recommendations section

CONCLUSIONS

Refer to TB pp. 49-51 for Findings

Refer to TB pp. 66 for Conclusions

What are the similarities between the

Findings and Conclusions sections?

What are the differences?

Do you include percentage figures in the

Conclusions?

CONCLUSIONS Sub-headings are the same (change 3.4 to

Addictive Game Features)

Respondents’ Profile is not included in the

Conclusions

Do not include percentage figures in the

Conclusions

Conclusions = summary of findings + logical

conclusions

CONCLUSIONS Try it in your groups: TB p. 69

Refer to the handout on the Introduction and

Findings of the Report on Dover Polytechnic

Write the Conclusions (on a separate piece of

paper): Don’t lose it – you will need it for a

later exercise!

Nominate someone in your group to read out

the answer.

CONCLUSIONSThe decline in the use of the canteen was due to the following

reasons:

3. CONCLUSIONS

3.1 Price and Quality of Food

While it was generally agreed that the price was reasonable and

the variety wide, more than half of those surveyed felt that the

quality of food could be improved upon, particularly in the

areas of the taste of the food, size of food portions and

freshness of ingredients.

CONCLUSIONS3.2 Competition

Many canteen users, especially staff, were attracted by a new

foodcourt at the new neighbourhood shopping centre opposite the

Polytechnic. Canteen takings were also affected by the six newly

installed non-carbonated health drinks vending machines

located in the canteen. Many staff also found sandwiches from the

sandwich bar located outside Lecture Theatre 4 of DP tasty and

healthy. Compounding the problem could be that the canteen did

not seem to serve enough types of healthy food.

CONCLUSIONS3.3 Canteen Operating Hours

Respondents, majority of whom were staff, were dissatisfied with the canteen

operating hours. They wished the canteen to be opened as early as 8 am to

cater to those who wanted to have breakfast or avoid the lunch crowd.

3.4 Ambience of the Canteen

The ambience of the canteen was not conducive for having meals due to the

lack of air-conditioning and high noise levels.

The music played by the newly installed juke box worsens the situation as the

selection of music turns away the adults.

Hence, to improve the canteen, recommendations must address the problems

identified in the above areas.

SNEAK PEAK

In preparation for the Individual Oral Presentation,

practice writing a speech.

Write on one of the following:

Three Things I Regret

Three Ways of Being Successful

Three Things To Do Before I ________

Give examples, reasons, etc.

Write about 300 – 400 words

FOR NEXT LESSON

Read Unit 9; complete Activities 9.1, 9.2

Bring books, newspapers magazines, etc.

that were used as reference material

Complete revised Findings

Recommendations

RECOMMENDATIONS

Recommendations should be:

Logical – should flow logically from the

conclusions

Relevant – must meet the purpose and the

scope as stated in the Introduction section

Feasible – must be practical and workable

RECOMMENDATIONS How to write recommendations:

Brief – write concisely; any reason for

recommendation should only be given if

necessary

Clear – do not be ambiguous as to how the

suggestion should be implemented

Precise – vague recommendations usually

result from insufficient research / analysis

RECOMMENDATIONS Refer to TB p. 66 for the Conclusions

Refer to TB p. 68-69 for the

Recommendations

What’s wrong with the Recommendations?

How would you amend it?

RECOMMENDATIONS Recommendations have the same sub-

headings as the Conclusions

4.1 Time Spent on Gaming

4.2 Stress

4.3 Society

4.4 Addictive Game Features

RECOMMENDATIONS

Try it in your groups: TB p. 69

Refer to the handout on the Introduction and

Findings of the Report on Dover Polytechnic

Write the Recommendations (on a separate

piece of paper) : Don’t lose it – you will need

it for a later exercise!

Nominate someone in your group to read out

the answer.

RECOMMENDATIONSTo help increase usage of the canteen, the following recommendations

are proposed:

4.1 Price and Quality of Food

To address the problems of size of food portions and freshness of

ingredients, the Operations Department should encourage the canteen

vendors to provide larger portions of food to customers. The canteen

operators should also be told to use only fresh ingredients in their

food. This could help to improve the taste of the food. Canteen

operators should also look into improving the quality of their food by

making weekly or fortnightly changes to the menus.

RECOMMENDATIONS4.2 Competition

Canteen vendors can also try to add more healthy food and beverage

to their menu like vegetable salads, sandwiches or health drinks. This

can help to draw the crowd away from the new vending machines,

sandwich bar and new food court.

4.3 Canteen Operating Hours

The canteen should begin operations at 8 am to cater to staff taking

breakfast or early lunch. This new measure could be put on trial for one

to two months before getting feedback from both staff and canteen

vendors on whether the early starting time needs to be adjusted.

RECOMMENDATIONS4.4 Ambience of the Canteen

To improve the ventilation system in the canteen, fans should be

installed. In the long run, plans to fully air-condition the food court can

be considered.

Students’ timetables should be reviewed to allow for staggered lunch

hours between 11 am and 2pm so as to minimise the crunch during

peak hours. This could also help to reduce the noise level during peak

hours.

The type of music installed in the juke box machine could be reviewed

to ensure that it does not play jarring music that may turn staff off.