report on the new infrastructure audit of the bingara ...€¦ · report on the new infrastructure...

Water Futures. ABN 97109956961. 66 Merrivale Rd, Pymble 2073. 0409 283 737. [email protected]

t-cAM Consulting. ABN 76559967228. 15 Kim Marie Mew, Moriac 3240. 0412 540 187. [email protected]

ReportontheNewInfrastructureAuditoftheBingaraGorgeRecycledWaterScheme

IndependentPricingandRegulatoryTribunalWaterIndustryCompetitionAct2006

NetworkOperator'sLicenceAuditReport(NewInfrastructureAudit)

LicenceNo.10_012:BingaraGorgeWaterRecycledScheme,NSW

VeoliaWaterSolutionsandTechnologies(Australia)PtyLtd(ACN055254003)

FinalReport29September2016

ReportontheNewInfrastructureAuditofNetworkOperator’sLicenceNo.10_012(BingaraGorge)underWICA. Page2of32DocumentVersion3.WaterFuturesandiq-AM.Lastupdated:29-September-2016.DocController:DD.

TableofContents1. EXECUTIVESUMMARY................................................................................................................................32. INTRODUCTION............................................................................................................................................42.1 OBJECTIVE.......................................................................................................................................................................42.2 LICENSEE’SINFRASTRUCTURE,SYSTEMSANDPROCEDURES..................................................................................42.3 AUDITMETHOD...............................................................................................................................................................4Auditscope.................................................................................................................................................................................4Auditstandard.........................................................................................................................................................................4Auditsteps..................................................................................................................................................................................4Auditteam.................................................................................................................................................................................4Acknowledgements................................................................................................................................................................5Auditgrades..............................................................................................................................................................................5

2.4 REGULATORYREGIME....................................................................................................................................................52.5 QUALITYASSURANCEPROCESS....................................................................................................................................52.6 AUDITFINDINGS.............................................................................................................................................................52.7 SITEAUDITAGENDAFORMONDAY22NDAUGUST2016........................................................................................6

3. NEWINFRASTRUCTURE............................................................................................................................73.1 SUMMARYOFFINDINGS.................................................................................................................................................73.2 REVIEWOFACTIONS......................................................................................................................................................73.3 OPPORTUNITIESFORIMPROVEMENT.........................................................................................................................7

APPENDICES


1. ExecutiveSummaryThisreportsetsoutthefindingsofaNewInfrastructureAuditcompletedinrespectoftheNetworkOperator’sLicence(LicenceNo.10_012)fortheBingaraGorgeRecycledWaterScheme.

Theauditorswereprovidedwithsufficientandappropriateevidence,asdescribedintheIPARTAuditGuidelineforGreenfieldSchemes,WaterIndustryCompetitionAct2006(NSW),July2013(theAuditGuideline),onwhichtobasetheconclusionsreachedduringtheaudit.

TheauditorshaveobservedtherequirementsoftheAuditGuidelineandtheAuditDeedinconductingtheaudit,determiningauditfindingsandpreparingthisreport.

Thereportedauditfindingsaccuratelyreflecttheprofessionalopinionoftheauditors.ThefindingshavenotbeenundulyinfluencedeitherbytheLicenseeoranyofitsassociatesandexpresstheauditors’opinionsastowhethertheLicenseehasmettheLicenceconditionsandregulatoryrequirementsasspecifiedinthescope.

AsummaryoftheauditfindingsisgiveninthefollowingchaptersandadetailedbreakdownofthefullauditfindingsagainsttheauditedcriteriaisgiveninthedetailedAuditTablesinAppendixA.

TheauditedinfrastructuresubstantiallycompliedwiththeauditedrequirementsoftheRegulationandLicenceconditionsandwasfoundtobeoperatingsafely.

TheauditedinfrastructuresubstantiallycompliedwiththeauditedrequirementsoftheRegulationandLicenceconditionsandwasfoundtobeoperatingsafely.TheLicensee,VeoliaWaterSolutionsandTechnologies(Australia)PtyLtd(ACN055254003)(Veolia)wasfoundtobeconstructing,repairing,maintainingandoperatingtheinfrastructurewithouttherebeing“Non-compliantSignificant”findingsagainstanyoftheauditedcriteria.One“Non-compliantInsignificant”findingwasmadeagainstsomeoftheauditedcriteriaassummarisedinthefollowingparagraphs.

NINCI1:NetworkOperatorLicencecl.B2.1(a);(b);(c);B3.1;B3.2;B3.3;B3.4–non-compliantinsignificant:

NotificationtoIPARTofchangestoinsurancecoveragehasn’talwaysbeenachievedwithin10days.TherewerenorecommendationsmadeinrelationtoachievingfullcompliancegiventhatVeoliahasalreadyinstitutedcorrectiveactionsanddemonstratedcompliancefollowingcompletionofthoseactions.

Forthreeclauses“NoRequirement”wasidentified.NoopportunitiesforimprovementwereidentifiedotherthanthosereportedseparatelyundertherelatedLicencePlanaudit(WaterFuturesandt-cAM,ReportontheLicencePlansAuditoftheBingaraGorgeRecycledWaterScheme,Version3,29September2016).

In theopinionof theauditors, theLicenceHoldercanbegincommercialoperation for thesafeandreliableprovisionofsewerageandnon-potable(recycled)waterservicesthroughitspermanentrecycledwaterplanttoservicetheBingaraGorge(Wilton)development(anareathatiswithintheareaofoperationsdelineatedwithinNetworkOperator’sLicenceNo.10_012granted9December2010andmostrecentlyupdated14July2015).


2. Introduction

2.1 ObjectiveThisreportpresentsthefindingsofaNewInfrastructureAuditundertakenfortheIndependentPricingandRegulatoryTribunal(IPART)undertheWaterIndustryCompetitionAct2006.

TheauditwascompletedasrequiredinrespectoftheNetworkOperator'sLicence(LicenceNo.10_012)fortheBingaraGorgeRecycledWaterScheme,NSW.

TheLicenseeisVeoliaWaterSolutionsandTechnologies(Australia)PtyLtd(ACN055254003)(Veolia).

2.2 Licensee’sinfrastructure,systemsandproceduresThe Licensee’s infrastructure, systems and procedures audited were those related to the Bingara GorgeRecycledWaterScheme,Wilton(myrecycledwater.com.au/wilton-rwtp).

2.3 Auditmethod

Auditscope

This audit covers the operation and maintenance of the licenced infrastructure and addresses the scopespecifiedbyIPARTinitslettersof27April2016andemailof29June2016.

Auditstandard

TheauditbroadlyfollowedthegenericprinciplesofauditinggiveninISO19011:2011-Guidelinesforauditingmanagement systems. The principal document used to guide the audit was the IPART Audit Guideline forGreenfieldSchemes,WaterIndustryCompetitionAct2006(NSW),July2013(theAuditGuideline).

Auditsarebynecessitylimitedtosamplingprocesses.Itisnotpracticable,nornecessary,toinspect100percent of items within an audit scope. Auditing forms part of the broader risk management process byproviding an independent check on the veracity of the processes and procedures in place tomanage risk.Finding a balance between audit effort and practicality requires the exercise of experienced professionaljudgement.Theamountofeffortallocatedtothisaudithasbeenkepttoareasonableminimumlevel.

The audit was undertaken and reported in accordance with the Audit Guideline and its associatedAppendices.TheaudittemplatesgivenintheGuidelineprovidedthereportingformatfortheauditaswellasthedetailedauditcriteria.

Auditsteps

AnAuditProposalwassubmitted toboth IPARTand theLicenseeprior to theaudit takingplace.RelevantdocumentationthatwastobesubjecttoauditwassuppliedbytheLicenseetoboththeauditorandIPART.

Desktopauditingtookplacebothpriorandsubsequenttothesiteaudit.AsiteaudittookplaceonMonday22ndAugust2016;thiscomprisedofon-siteassetinspectionsduringthemorningandadesktopauditduringtheafternoon.SomeevidencewasfollowedupaftertheauditwiththereportbeingpreparedandsubmittedtotheLicenseefirstasadraft,thenasafinal.

The audit process involved seeking objective evidence that the Licensee met the Licence obligationsidentifiedforauditbyIPART.Theauditorscollectedevidencethroughinterview,documentreviewandsiteinspection.TheauditorsrandomlysampledexamplessufficienttoverifyclaimsmadebytheLicensee.

Auditteam

Theauditwas conducted in an integratedmannerby twoauditorswho collectively addressed the variouscomponents of the audit scope.This report sets out the audit criteria thatwere applied.The two-memberteam that conducted the audits hold relevant LeadAuditorAccreditationunder IPART’sTechnical ServicesandWaterLicensingAuditPanelanddividedtheirrolesasfollows:


• DrDanDeere–RecycledWaterQuality,SewageManagementandoverallmanagementofaudit;

• MrTomCarpenter–InfrastructurePerformanceandrelatedcomponents.

Acknowledgements

Theauditteamnotes,andgreatlyappreciates,thepresenceofIPARTstaffmembersGudnyPalsdottirandZoeMoffatasvaluableobserversandcommentatorsduringtheaudit.

Theauditteamnotes,andgreatlyappreciates,theworkandeffortputinbythoseaudited,inparticular:

• SubratKar,SeniorContractsManager,Veolia.

• PatrickCoulton,PlantManager,BingaraGorge,Veolia.

• DuncanStClair,OperationsManagerLendleaseLivingUtilities.

Auditgrades

Audit gradeswereawarded inaccordancewith thedefinitionsgiven in theAuditGuideline.Complianceofoperationoftheinfrastructurewiththerelevantlegalandformalrequirementswasassessed.Moregenerallytheinfrastructurewasassessedforitscapabilitytooperatesafely.Gradeswereallocatedasfollows:

• NoRequirement (NR)

• Compliant (C)

• Non-compliantInsignificant (NCI)

• Non-compliantSignificant (NCS)

2.4 RegulatoryregimeTheschemeoperatesundertheWaterIndustryCompetitionAct2006(WICA)whichinturnreferencesthefollowingrequirements:

• Water Industry Competition (General) Regulation (2008).

• Conditions of Network Operator's Licence No. 10_012.

• IPARTAuditGuidelineforGreenfieldSchemes,WaterIndustryCompetitionAct2006(NSW),July2013.

• Relevant aspects of the national Australian Guidelines for Water Recycling: Managing Health and Environmental Risks (Phase 1) 2006.

• RelevantwaterindustryandenvironmentalNSWandnationalcodesofpracticeandregulations,asapplicable.

2.5 QualityassuranceprocessQualitywasassuredusingaprofessionalreviewprocess.Eachauditor’sworkwasreviewedandapprovedbytheotherauditor.BothauditorsarelongstandingmembersoftheIPARTauditpanel.

2.6 AuditfindingsAudit findings are summarised in the above Executive Summary; they are presented in more detail inSection3andinfulldetailintheAppendix.


2.7 SiteauditagendaforMonday22ndAugust2016

Task Time

1. Fieldaudit.Inspectvisibleassetsonsite.Showinterfacepointsandexplainownershipandresponsibilityatthosepoints.DemonstratethattheassetsareofthetypeandinthelocationdescribedintheLicence.Demonstratethattheassetsarecapableofoperatingandarecorrectlyinstalled.Checksignageandlabelling.

10:00

2. TransittoMacquarieParkofficetostartdesktopaudit. 11:30

Lunch. 12:30

3. Reviewdescriptionsofinfrastructure(drawings,flowdiagram,writtendescriptions).Checkinterfacepointsandconfirmthattheassetsarethosedescribedinthelicence.ReviewrelevantCodeofConduct,orequivalent.

13:15

4. Reviewassetmanagementsystemfortheassets.Confirmthatthekeyassetsspecifictothisschemearelistedwithinthesystemandhaveappropriatelyscheduledassetmanagementactivities.

13:30

5. Reviewmaintenanceandcalibrationmanagementsystemforcriticalschemeassets.Particularinterestrelatestobillingmeters,essentialsupplypumps,alarmsonessentiallevelsandpumpsandcriticallimitmonitoringinstruments.

14:00

6. Reviewdesignandconstructionqualityassuranceandcontrolprocessesforplumbingandreticulationsystem.Inparticular,explaincross-connectioncontrolprocesses.ShowexamplesofInspectionandTestPlans.Explainfutureandongoingprocesstocontrolcross-connections.

14:30

Afternoonbreak. 15:00

7. ReviewcriticalSCADAcontrolsystems.Pressure,flows,metersandcriticallimits.Calloutsystems,24/7.

15:15

8. Reviewoperationalproceduresrelatedtosystemoperationsandmaintenance,particularlyforpreventivemeasuresandmonitoringaswellascorrectiveactions.Includeproceduresrelatedtokeypreventivemeasuressuchasresponsetopipebursts/leaks,pumpfailure,criticallimitexceedancecorrectiveactionresponse.Explainsparepartsmanagementprocess.

15:30

9. Reviewincidentdetection,declarationandnotificationandrecordingsystems.WhatareyourcriteriafornotifyingNSWHealth,EPA,IPARTandTheMinister–andhowwouldthenotificationtakeplace?HasNSWHealthagreedtothese?

15:45

10. Reviewqualityassuranceandcontrolsystemsandrecordsmanagementandreportingsystemsforwaterqualitymonitoring.Reviewinsurancecoverage.

16:00

11. Whospecificallywilloperatethissystem?Reviewtherelevantstaffandcontractorcapacity,skilllevelsandtrainingmanagementsystemsforstaffandcontractors.

16:15

12. Reviewcomplainthandlingandbillingsystemsandrecordsmanagementandreportingsystemsforcustomers.Showthatthecustomersforthisschemeareinthatsystem.Confirmidentityofcustomersandtheirintendedusesasstatedinagreements.

16:30

13. Reviewremainingminoritemsnotalreadyassessed. 16:45

Auditclose. 17:00


3. NewInfrastructure

3.1 SummaryoffindingsNINCI1:NetworkOperatorLicencecl.B2.1(a);(b);(c);B3.1;B3.2;B3.3;B3.4–non-compliantinsignificant:

NotificationtoIPARTofchangestoinsurancecoveragehasn’talwaysbeenachievedwithin10days.TherewerenorecommendationsmadeinrelationtoachievingfullcompliancegiventhatVeoliahasalready instituted corrective actions and demonstrated compliance following completion of thoseactions.

3.2 ReviewofactionsThe Licensee did not provide any additional data or information and did not make any suggestions forcorrectionsorclarificationsfollowingthereviewofthedraftreportpriortothefinalreportbeingissued.

3.3 OpportunitiesforimprovementNoopportunitiesforimprovement(furthertotheaboverecommendations)havebeenidentifiedasaresultofthisauditotherthanthosereportedseparatelyundertherelatedLicencePlanaudit(WaterFuturesandt-cAM,ReportontheLicencePlansAuditoftheBingaraGorgeRecycledWaterScheme,Version3,29September2016).


AppendixA.NewInfrastructureAuditTables.

WIC Acts10(4)(a) &s13(2)(a)And NetworkOperatorandRetailSupplierLicencecl.B1

Requirement ComplianceGrade

The Licensee must have the technical, financial andorganisationalcapacitytocarryouttheactivitiesauthorisedbythisLicence.IftheLicenseeceasestohavethiscapacity,itmust report this to IPART immediately in accordancewiththeReportingManual.

Compliant

Risk

Thetechnical,financialandorganisationalcapacitytocarryouttheactivitiesauthorisedbytheLicencearerequired to mitigate the risk of the Licensee beingunable to meet its obligations under the Licence,specifically the safe and effective delivery of agreedlevelsofservice.

TargetforFullCompliance

EvidencethattheLicenseehasthetechnical,financialandorganisationalcapacitytocarryouttheactivitiesauthorisedbytheLicence.

Evidencesighted

§ InterviewwithSubratKar,PatrickCoulton,HughJones,HannahLockie,AndrewLaysonandCharlesEdminstonofVeoliaaswellasAndrewRichardsonofLendleaseLivingUtilities.

§ CVsforthePlantManager(PatrickCoulton)andoperator(RoryHoldsworth).

§ PositionDescriptionforthePlantManager.

§ Verificationofevidenceofqualificationsandreferences.

§ VeoliaBingaraGorgePRWTPOperationsIntroductionAttendanceRecord24August2016.

Summaryofreasonsforgrade

Veolia along with Authorised person Lendlease demonstrated the technical, financial and organisationalcapacity to carryout the activities authorisedby theLicence.Accordingly, itwas assessed thatVeoliawas“Compliant”withthisobligation.

Discussionandnotes

Section6.7oftheWQP(npw)considerstrainingandawarenessofstaff,contractorsandrecycledwaterusers.ThekeyPlantManagerplays the lead role inoperating andmaintaining the infrastructureday today.HisexpertisewasconsideredadequatewhenthisCVwasreviewed.Hehasampleexperiencegiventhelevelofdevelopment and scale of the scheme at present. Other Veolia staff can be available to provide additionalsupport.TheCVofanOperator,RoryHoldsworth,wasalsoexaminedand foundtobeadequate.Bothstaffwere recorded as having attended training for the plant (Veolia Bingara Gorge PRWTP OperationsIntroduction Attendance Record 24 August 2016). The training and awareness of the Plant Manager andOperatorwasconsideredadequateforthemanagementandoperationofboththetemporaryandpermanentrecycledwaterplantsaswas thebroaderbodyofexpertiseavailablewithinVeolia tosupportoperationofthe plant. Veolia (and Authorised person Lendlease) demonstrated the technical capacity to carry out theactivitiesauthorisedbytheLicence.

Thecontingentofstaffappointedtooperatethetemporaryrecycledwaterplanthasbeenadequatetodatetooperatetheprocess.InadditionVeoliahasamplestaffwithinitsbroaderstaffingpooltooperatetheplantinsupport of any staff that might temporarily be unavailable. Veolia (and Authorised person Lendlease)demonstratedtheorganisationalcapacitytocarryouttheactivitiesauthorisedbytheLicence.

Given their scale,Veolia (andAuthorisedpersonLendlease)haveample financial capacity to carryout theactivitiesauthorisedbytheLicenceandthiswasnottestedduringtheauditgiventhatitwasconsideredself-


evident.

Recommendations

Therearenorecommendationsinrespectofthisrequirement.

Opportunitiesforimprovement

Noopportunitiesforimprovementhavebeenidentifiedinrespectofthisrequirement.

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WIC RegSched 1 cl.2(1)


Thelicenseemustnotbringanynewwaterorsewerageinfrastructureinto commercial operation without the written approval of theMinister.

Compliant

Risk

The Minister’s written approval is only providedwhen the Licensee has demonstrated that theinfrastructure complies and can be operated inaccordance with the relevant requirements.Accordingly, the absence of theMinister’swrittenapproval risks the infrastructure having not beensoassessed.


EvidencethatthewrittenapprovaloftheMinisterwasobtained prior to bringing new water or sewerageinfrastructureintoservice.

Evidencesighted


§ FieldinspectionatBingaraGorge,Wilton,duringthemorningof22August2016.

§ ReviewofelectronicandhardcopydocumentsandrecordsatVeolia,MacquariePark,duringtheafternoonof22August2016.

§ InfrastructureOperatingPlan (IOP)entitled:BingaraGorgeDevelopmentCombinedSewerage&WaterInfrastructureOperatingPlanRev5,July2016.

§ CombinedSewageManagementPlan (SMP) andWaterQualityPlan (non-potablewater) (WQP (npw)entitled:BingaraGorgeDevelopment SewageandRecycledWaterQualityManagementPlanRev7, July2016.


No new water, recycled water or sewerage infrastructure has been brought into commercial operationwithoutMinisterialapproval.ConsequentlyVeoliawasassessedasbeing“Compliant”.

Discussionandnotes

The Licensee advised that no new water or sewerage infrastructure had been brought into commercialoperation without Ministerial approval; this was confirmed by observations made during the audit siteinspection.Accordingly, itwasevidentthatVeoliahadnotbroughtanynewinfrastructure intocommercialoperationwithouttheapprovaloftheMinisterandwasthereforecompliantwiththisclause.

Recommendations






WICRegSched1cl.2(2)(b) Requirement ComplianceGrade

Theinfrastructureiscapableofoperatingsafely. Compliant

Risk

Theimplementationofasafetymanagementsystemhelpsto mitigate safety risks arising due to the ongoingmanagementoftheinfrastructure.


Demonstrationthattheinfrastructureiscapableofoperatingsafely.

Evidencesighted






§ Water Futures and t-cAM, Report on the Licence Plans Audit of theBingaraGorgeRecycledWaterScheme,Version3,29September2016.

§ Water Futures and t-cAM, Report on the Operational Audit of theBingaraGorgeRecycledWaterScheme,Version3,29September2016.


Veoliahasasystematicandthoroughapproachtosafetymanagement.Accordingly,itisassessedthatVeoliawas“Compliant”withthisrequirement.

Discussionandnotes

Veoliahasfullycertifiedsafetymanagementsystemaspartofitsintegratedmanagementsystemthatcoversits water services functions. These systems are audited annually by (currently by BSI) and the currentcertificationisvaliduntilJuly2018.ThecertificationcoversAS/NZS4801:2001andBSOHSAS18001:2007.Therefore, Veolia has a systematic and thorough approach to safety management. In addition, separateLicencePlanandOperationalAuditsundertakeninconjunctionwiththisauditfoundthattherecycledwaterinfrastructurethatistobebroughtintoserviceiscapableofoperatingsafely.Accordingly,itisassessedthatVeoliawas“Compliant”withthisrequirement.

Anumberof“Non-compliantInsignificant”findingsand“OpportunitiesforImprovement”weregivenunderthe associated Licence Plan audit report and these are not reiterated here (reported separately under therelatedLicencePlanaudit(WaterFuturesandt-cAM,ReportontheLicencePlansAuditoftheBingaraGorgeRecycledWaterScheme,Version3,29September2016)).

Recommendations





WICRegSched1cl.2(2)(b)


The infrastructure is capable of operating in accordance with itsInfrastructure Operating Plan and itsWater Quality Plan or SewageManagementPlan,asthecaserequires.

Compliant

Risk

The ability of the infrastructure to operate in accordancewith the relevant management plans is essential tomitigate the risk of failing to deliver agreed levels ofservice.


Demonstration that the infrastructure iscapable of operating in accordance with therelevantmanagementplans.

Evidencesighted








Veoliahasdemonstratedthatthenewinfrastructurethatistobebroughtintoserviceiscapableofoperatinginaccordancewiththerelevantmanagementplan(s)(IOP,WQP(npw)andSMP).Accordingly,itisassessedthatVeoliais“Compliant”withthisrequirement.

Discussionandnotes

A separate Licence Plan Audit undertaken in conjunction with this audit found that the recycled waterinfrastructurethatistobebroughtintoserviceiscapableofoperatinginaccordancewithitsIOP,WQP(npw)andSMP.Accordingly,itisassessedthatVeoliawas“Compliant”withthisrequirement.


Recommendations






WIC RegSched 1 cl.3(a),(b)


The water or sewerage infrastructure is properly designed andconstructed,operatedinasafeandreliablemannerandmaintainedinapropercondition,havingregardto:

(a) thepurposesforwhichitislicensed,and(b) theLicenceconditions.

Compliant

Risk

Proper design and construction, safe andreliableoperationandconditionmaintenanceis essential to mitigate the risk of failing tomeetagreedlevelsofservice.


Evidence that the infrastructure is properly designed andconstructed,anddemonstration that it isoperated ina safeand reliable manner and is properly maintained, havingregardforthepurposesforwhichitislicensed.

Evidencesighted








Veoliahasdemonstratedthattheinfrastructurehasbeenproperlydesignedandconstructedandiscapableof being safely operated and maintained having regard for the purposes for which it is licensed and theLicenceconditions.Accordingly,itisassessedthatVeoliais“Compliant”withthisrequirement.

Discussionandnotes

A separate Licence Plan Audit undertaken in conjunction with this audit found that the recycled waterinfrastructurethatistobebroughtintoservicehasbeenproperlydesignedandconstructedandiscapableofbeingsafelyoperatedandmaintainedhavingregardforthepurposesforwhichitislicensed.Accordingly,itisassessedthatVeoliawas“Compliant”withthisrequirement.


Recommendations






WICRegSched 1cl.3(c)


Thewaterorsewerage infrastructure isproperlydesignedandconstructed,operatedinasafeandreliablemannerandmaintainedinapropercondition,having regard to any publicly available standards or codes relating to itsdesign,construction,operationandmaintenance.

Compliant

Risk

Properdesignand construction, safeand reliableoperationand conditionmaintenance is essential to mitigatetheriskoffailingtotheagreedlevelsofservice.


Evidence that the infrastructure is properly designed andconstructed, and demonstration that it is operated in a safe andreliable manner and is properly maintained, having regard forpubliclyavailablestandardsorcodes;andevidenceofproceduresforensuring that practices are kept up to date with changes to suchstandardsorcodes.

Evidencesighted








Veoliademonstratedthatthenewinfrastructurehasbeendesignedandconstructedinaccordancewiththerelevant publicly available standards and codes. It was also assessed that the infrastructure is capable ofbeing operated andmaintained in accordancewith industry practice. Veolia also demonstrated that it hasprocedures in place to maintain an awareness of changes to standards and codes. Accordingly, Veolia isassessedasbeing“Compliant”withthisrequirement.

Discussionandnotes

TheVeoliaWQP(npw)atSection6.1.4statesitscommitmenttorecognisingandcomplyingwithallrelevantlegislation, codesandguidelines.Thedocument (Section6.1.3.1and6.4.6.2of theWQP(npw) thensinglesoutthemostimportantcodesandguidelinessuchas:

• AustralianGuidelinesforWaterRecycling.• AS/NZS3500(PlumbingandDrainage2003).• AS/NZS4020(TestingofProductsforUseinContactwithDrinkingWater2005).• WSAASewerageCodeVersion2.1(WSAA2002a).• WSAAWaterSupplyCode(DualWaterSupplySupplementVersion1.1)(WSAA2002b).• NATAtestingofwaterforqualitycompliance.• ApplicableAustralianandInternationalstandardsfordesignandconstruction.• Customercomplaintcodeofconduct.



• Debtrecoverycodeofconduct.

As such, Veolia has demonstrated that the new infrastructure has been designed and constructed inaccordance with the relevant publicly available standards and codes. It was also assessed that theinfrastructureiscapableofbeingoperatedandmaintainedinaccordancewithindustrypractice.Veoliaalsodemonstratedthatithasproceduresinplacetomaintainanawarenessofchangestostandardsandcodes.


Recommendations






WIC Reg Sched 1 cl.6(2)(a) and WIC RegSched1cl.13(2)(a)


The Infrastructure Operating Plan is fully implemented andkept under regular reviewand all of the licensee’s activitiesarecarriedoutinaccordancewiththatPlan.

Compliant

Risk

Implementationof the IOPhelpsmitigate theriskoffailingtodelivertheagreedlevelsofservice.


Evidence that the IOP is fully implemented and thelicensee’s activities are carried out in accordancewiththe IOP; evidence that the IOP is kept under regularreview.

Evidencesighted






TheIOPisuptodateandreflectsthecurrentsituation,whichmakestheLicenceHolder“Compliant”withthisrequirement.

Discussionandnotes

TheIOPwaslastupdatedduringJuly2016.TheIOPisuptodateandreflectsthecurrentsituation.


Recommendations






WIC RegSched 1 cl.8


The water meters connected to a licensee’s water main comply with therequirementsofthePlumbingCodeofAustralia.

The licensee has ensured the water meter is properly maintained andperiodicallytested,andthewatermeterisreadatleastevery4months,andwritten notice of eachmeter reading is sent to the relevant licensed retailsupplier.

Compliant

Risk

Non-compliant and/or inaccuratewatermeters riskincorrectwater consumption readings that are thenreflectedinwholesalerorretailcustomerbilling.


Document procedures for the management of themeterfleet.

Evidencesighted




§ InfrastructureOperatingPlan (IOP) entitled:BingaraGorgeDevelopmentCombinedSewerage&WaterInfrastructureOperatingPlanRev5,July2016.


ThesupplytothegolfcourseandthedualreticulationsystemisappropriatelymanagedinaccordancewiththePlumbingCodeofAustraliarelatingtowatermetersandassociatedmanagementofthemeterfleet.

Discussionandnotes

NotwithstandinglimitationswithrespecttobroaderaspectsofcompliancewiththePlumbingandDrainageAct 2011 (NSW) and Plumbing Code of Australia (discussed under clauseWIC Reg Sched 1 cl. 11) thisrequirement was adequately met. The supply to the golf course and the dual reticulation system isappropriately managed in accordance with the requirements relating to water meters and associatedmanagementofthemeterfleet.

Recommendations






WICRegSched1cl.11


Customer’sinstallationsarenotconnectedtothelicensee’swatermainorsewermainunlesstheinstallationcomplieswiththePlumbingandDrainageAct2011(NSW).

Compliant

Risk

IftheLicenceHolderchargesthenon-potablereticulationsystemwithrecycledwater, there isahigh likelihoodofsome customer’s plumbing assets not being fullycompliant with the Plumbing and Drainage Act 2011(NSW)which may in turn increase the risk of recycledwaterbeing inadvertentlyused for applications, such asdrinking,forwhichitisnotintended.


Identification and rectification of thosecustomer’s plumbing assets that are not fullycompliant with the Plumbing and Drainage Act2011 (NSW) or develop an accepted alternativeapproach to managing any risks arising fromongoingnon-compliance.

Evidencesighted








AseparateOperationalAuditundertakeninconjunctionwiththisauditfoundthattheatthetimeofthesiteinspectiontherewereanumberofcustomer’s installationsconnectedtothe licensee’swatermainthatdidnot comply with the Plumbing and Drainage Act 2011 (NSW). However, these non-compliances wereunrelated to the “New Infrastructure” and are reported in the Operational Audit report and so are notreiteratedhere.Consequentlya“Compliant”auditfindingwasmadeforthisNewInfrastructureaudit.

Discussionandnotes

AseparateOperationalAuditundertakeninconjunctionwiththisauditfoundthattheatthetimeofthesiteinspectiontherewereanumberofcustomer’s installationsconnectedtothe licensee’swatermainthatdidnot comply with the Plumbing and Drainage Act 2011 (NSW) (Water Futures and t-cAM, Report on theOperational Audit of the Bingara Gorge RecycledWater Scheme, Version 3, 29 September 2016).However,thesenon-complianceswereunrelatedtothe“NewInfrastructure”andarereportedintheOperationalAuditreport and so are not reiterated here. Consequently a “Compliant” audit finding was made for this NewInfrastructureaudit.

Recommendations





NetworkOperatorLicence cl. A1.1,A2.1,A3.1;

A1.1(a), A2.1(a),A3.1(a);

A1.1(b), A2.1(b),A3.1(b);

A1.1(c), A2.1(c),A3.1(c)


The Licensee and the authorised third parties have constructed,operatedand/ormaintained:

• thewaterindustryinfrastructure.• thewaterindustryinfrastructurespecifiedintheLicence.• the water industry infrastructure for the authorised

purposes

The water industry infrastructure constructed, operated and/ormaintainedby theLicenseeoranauthorised thirdpartydoesnotextendoutsidetheareaofoperations.

Compliant

Risk

Failuretoensurecompliancewiththescopeofthelicencerisksnon-compliancewiththatlicence.


EvidencethatonlytheLicenseeandauthorisedthirdpartieshave operated and maintained only the specifiedinfrastructure only for the authorised purposes onlywithinthespecifiedareaofoperations.

Evidencesighted







§ NewSouthWalesGovernmentWater IndustryCompetitionAct2006NetworkOperator’sLicenceVeoliaWaterSolutionsAndTechnologies(Australia)PtyLtd(ACN055254003)LicenceNo.10012,14July2015.


A separate Operational Audit undertaken in conjunction with this audit found that on the basis of thedocumentationreviewed,observationsmadeduringsite inspectionsanddiscussionswithVeoliapersonnelduring the audit, it was assessed that only the Licensee and the “Authorised persons” nominated in theLicencehadbeen,were(onthedayoftheaudit)andwereintending(intotheforeseeablefuture)tooperateandmaintain only the nominated “Water industry infrastructure” for only the “Authorised purposes” andonlywithinthespecified“Areaofoperations”.Accordingly,itwasassessedthatVeoliawas“Compliant”withthisobligation.

Discussionandnotes

A separate Operational Audit undertaken in conjunction with this audit found that on the basis of thedocumentationreviewed,observationsmadeduringsite inspectionsanddiscussionswithVeoliapersonnelduring the audit, it was assessed that only the Licensee and the “Authorised persons” nominated in theLicencehadbeen,were(onthedayoftheaudit)andwereintending(intotheforeseeablefuture)tooperate



andmaintain only the nominated “Water industry infrastructure” for only the “Authorised purposes” andonlywithinthespecified“Areaofoperations”.Accordingly,itwasassessedthatVeoliawas“Compliant”withthisobligation.

Recommendations






NetworkOperatorLicence cl.B2.1(a); (b); (c);B3.1; B3.2; B3.3;B3.4.


Before commencing to commercially operate the Specified WaterIndustryInfrastructureunderthisLicence,theLicenseemust:

• obtaininsurancethatisappropriateforthesizeandnatureoftheactivitiesauthorisedunderthisLicence.

• provideacopyofeachcertificateofcurrencyoftheinsuranceobtainedtoIPART.

• demonstratethattheinsuranceobtainedisappropriateforthesizeandnatureof theactivitiesauthorisedunder theLicencebyprovidingareporttoIPARTfromanInsuranceExpertthat:

(i)certifiesthatintheInsuranceExpert’sopinion,thetypeandleveloftheinsuranceobtainedbytheLicenseeisappropriatefor the size and nature of the activities authorised by theLicence

(ii)isintheformprescribedbytheReportingManual.

TheLicenseemustmaintain insurancethat isappropriate for thesizeandnatureoftheactivitiesauthorisedundertheLicence.

TheLicenseemustprovideacopyofeachcertificateofcurrencyoftheinsurancemaintainedbytheLicenseetoIPARTinaccordancewiththeReportingManual.

Whenever there is a change in the type,or levelof insuranceheldbytheLicenseeinrelationtotheactivitiesauthorisedundertheLicence,the Licenseemust provide a report to IPART in accordancewith theReportingManual.

From time to timewhen requested inwritingby IPART, theLicenseemustprovideareporttoIPART,inthemanner,formandtimespecifiedby IPART, from an Insurance Expert certifying that in the InsuranceExpert's opinion the type, scope or limit on the amount of theinsuranceheldbytheLicenseeisappropriateforthesizeandnatureoftheactivitiesauthorisedunderthisLicence.

Non-compliantInsignificant

Risk

Inadequate insurance presents a possible commercialrisktotheLicensee.


EvidencethattheLicenseehas:

§ obtained insurance appropriate for the sizeandnatureoftheLicensedactivities;

§ provided copies of certificates of currency toIPART;and

§ provided the requisite report from anInsuranceExpertwhenrequestedbyIPART;

prior to the commencement of commercialoperation.



Evidencesighted

§ IPARTDraftmeetingminutes10August,emailfromIPART(NarelleBerry)toVeolia(SubratKar),dated16August2016.

§ IPARTMinutesBingaraGorgeVariation–Preliminaryfinancialassessment,dated10August2016.

§ Veolia Current Insurance CoCs as perWater Industry Competition Act 2006 (NSW) Regulations, LetterfromMr.HugoHarmstorfofVeoliatoJessicaHannaofIPARTdated08March2016includingattachedvariousInsuranceCertificatesofCurrency(CoC)andarelatedRiskandInsuranceReviewbyMarsh.

§ VeoliaBingaraGorgeNetworkOperator'sLicence10_013RComplianceWithWaterIndustryCompetitionAct2006LicenceConditions,LetterfromMr.HugoHarmstorfofVeoliatoJessicaHannaofIPARTdated24June2016.

§ VeoliaBingaraGorge-NetworkAndRetailSupplyOperationsDarlingWalk-NetworkOperationsWorkerCompensation(NSW)CoC,LetterfromMr.HugoHarmstorfofVeoliatoJessicaHannaofIPARTdated27June2016includingattachedaninsuranceCoCforWorkersCompensationInsurance.


NotificationtoIPARTofchangestoinsurancecoveragehasn’talwaysbeenachievedwithin10daysalthoughthis non-compliancewas considered insignificant given that the insurance coveragewasmaintained; thatVeoliahasagreedanundertakingwithIPARTtonotifyIPARToffuturechangestoinsurancecoverwithin10days;andthatVeoliahasdemonstratedtimelynotificationofarecentchangetoitsinsurance.Accordinglya“Non-compliant Insignificant” finding is made but without leading to any additional recommendations(NINCI1).

Discussionandnotes

Inasetofmeetingminutes(IPARTMinutesBingaraGorgeVariation–Preliminaryfinancialassessment,dated10August2016)attachedtoanemailfromIPART(NarelleBerry)toVeolia(SubratKar)on16August2016itwasstatedatpage3thatIPARThasnoconcernsregardingVeolia'sinsurancesinplace:

“We briefly discussed the following points: • Insurances. We stated that we don’t have concerns inrelationtoVeolia’sinsurancesatthisstage.”

Priortothismeeting,on08March2016,VeoliahadsentacopyofallrelevantCertificatesofCurrency(CoC)and a related insurance review by Marsh that demonstrated sufficient and current insurance. Relevantinsurance CoC included Workers Compensation to 30/6/16 as well as Public Liability, ProductLiability/Professional Indemnity, Environmental Risks and Motor Vehicle to 31/12/16. Examples ofcertificatesof currencywere attached to the cover letter, e.g. theProduct Liability/Professional Indemnityand Public Liability Insurance covered by Veolia group with a Euro 50,000,000 limit. In addition VeoliaprovidedacopyoftheCoCfor itsupdatedWorkersCompensationinsuranceto30/6/17.Therefore,Veoliaappearstohavemaintainedcurrencyofitsinsurance.Theinsurancewasupdatedandupgradedinordertocovertheupgradedpermanentrecycledwatertreatmentplant.

Notification to IPARTof changes to insurance coveragehasn’t alwaysbeenachievedwithin10dayswhichrepresents a non-compliance. The non-compliance was considered insignificant given that the insurancecoveragewasmaintained.Furthermore,VeoliahasagreedtoanundertakingthatitwillnotifyIPARTwithin10 days of changes to insurance coverage hence no recommendations have beenmade in relation to this“Non-compliant Insignificant” finding. In addition, IPART was notified of a recent change to theWorkersCompensationinsurance(to30/6/17)inalettertoIPARTdated27June2016.

Recommendations






NetworkOperatorLicencecl.B4


The Licensee must carry out activities authorised by the licence incompliance with any requirements of NSW Health that IPART hasagreedtoandarenotifiedfromtimetotimetotheLicenseebyIPARTinwriting.

Norequirement

Risk

It is essential that the activities authorised by theLicence are carried out in accordance with anyrequirementsofNSWHealth toavoid the riskof failingtoadequatelyprotectpublichealth.


Evidence that activities are being carried out inaccordancewithanyrequirementsofNSWHealthwhich have been notified to the Licensee byIPART.

Evidencesighted





§ VeoliaRecycledWater-HazardId/RiskAssessmentWiltonParklands–BingaraGorge,10August2016.

§ VeoliaSewageWater-HazardId/RiskAssessmentWiltonParklands–BingaraGorge,11August2016.

§ VeoliaBingaraGorgePollutionIncidentResponsePlan.

§ VeoliaWQPAttachment2-EmergencyContactsUpdatedFINAL.

§ VeoliaNotificationDetailstable.

§ LendleaseNotificationofIncidentsandAbnormalSituations.

§ VeoliaBRO1EmergencyPreparednessandResponseProcedureFeb2016to2019.

§ VeoliaNetworkOperator’s,RetailSupplier’sSiteSpecificEmergencyPreparednessandResponsePlan,25March15.


VeoliahasestablishedanadequaterelationshipwithNSWHealthandconsultedthemappropriately.ThereisnoevidencethatVeoliahasfailedtocarryoutactivitiesincompliancewithanyrequirementsofNSWHealththat IPARThas agreed to andnotified to theLicensee inwriting.However, sinceno requirements ofNSWHealththatIPARThasagreedtohavebeennotifiedtotheLicenseeinwritingitwasassessedthatVeoliahas“NoRequirement”withthisobligation.

Discussionandnotes

VeoliahasestablishedanadequaterelationshipwithNSWHealthandconsultedthemappropriately.Forinstance,VeoliahasincludedtheDepartmentofHealthamongitsstakeholdersassummarizedinSection5andSections6.1.1and6.1.2oftheWQP(npw).TheriskassessmentteamincludedVeolia(SubratKarastheoriginatorandHannahLockieasthefirstreviewer)aswellasaworkshop(duringFebruary2016)withvariousparties(includingNSWHealth).VeoliahasdevelopedanapproachtothemanagementofincidentsandemergenciesandthatapproachcoversrelationshipswithNSWHealth.ThiswasevidencedthroughrecordsofnotificationtoNSWHealthrelatingtoanE.coliexceedance.ThereisnoevidencethatVeoliahas



failedtocarryoutactivitiesincompliancewithanyrequirementsofNSWHealththatIPARThasagreedtoandnotifiedtotheLicenseeinwriting.However,sincenorequirementsofNSWHealththatIPARThasagreedtohavebeennotifiedtotheLicenseeinwritingitwasassessedthatVeoliahas“NoRequirement”withthisobligation.

Recommendations






NetworkOperatorLicencecl.B7(a)to(g)


Within14daysofanychangeto:

• any source from which the water handled by the SpecifiedWaterIndustryInfrastructureisderived

• theAuthorisedPurposesofthewaterhandledbytheSpecifiedWaterIndustryInfrastructure

• the identity of each licensed retail supplier or public waterutility that has access to the infrastructure servicesprovidedbytheSpecifiedWaterIndustryInfrastructureforthepurposeofsupplyingwatertoitscustomers

• any other water infrastructure to which the SpecifiedWaterIndustryInfrastructureisconnected

• the identity of each licensed retail supplier or public waterutility that has access to infrastructure services provided bytheSpecifiedWaterIndustryInfrastructureforthepurposeofprovidingsewerageservicestoitscustomers

• any other sewerage infrastructure to which the SpecifiedWaterIndustryInfrastructureisconnected

• thearrangementsforthedisposalofwastefromtheSpecifiedWaterIndustryInfrastructure

theLicenseemustnotify IPART, andprovidedetails, of the change inaccordancewiththeReportingManual.

Norequirement

Risk

Failure to provide notification to IPART presents arisk that IPART cannot assess the impact of thechange on the safe operation of the specified waterindustryinfrastructure.


In the event that theLicenseemakes any change inrespect of the provisions nominated under thisobligation, it has provided the requisite notificationtoIPART.

Evidencesighted







Veoliahasnotmade,nordoesitcurrentlyplantomake,anychangesinrespectoftheprovisionsnominatedunder this obligation. Accordingly, notification to IPART has not been required and a “NoRequirement”compliancegradehasbeenassignedinrespectofthisobligation.

Discussionandnotes

EvidencewassoughtthatVeoliahadnotmadeanychangesinrespectoftheprovisionsnominatedunderthis



obligationor, if ithadmadeanysuchchanges, ithadnotifiedIPARTwithin14days inaccordancewiththeReportingManual.Veoliaadvised that ithasnot,nordoes itproposeat this stage tomakeany changes inrespectofthenominatedprovisions.NoevidencetothecontrarywasidentifiedaspartoftheAudit.

Recommendations






NetworkOperatorLicence cl.B10.1; B10.2(a)to (h); B10.3;B10.5;2(1).


Delineatingresponsibility–interconnections.

If a code of conduct has not been established under cl. 25 of theRegulation,theLicenseemustestablishitsowncodeofconductbythedatespecifiedbyIPART.

The Licensee’s Code of Conduct must set out the respectiveresponsibilitiesoftheLicensee.

The Licensee’s Code of Conduct must set out the respectiveresponsibilities of each licensed network operator, licensed retailsupplier and/or public water utility that supplies water, providessewerageservicesorconstructs,maintainsoroperatesanyotherwaterindustry infrastructure in the Specified Area of Operations, by, at aminimum,providing for, if theSpecifiedWater Industry Infrastructureis connected to any other water industry infrastructure, who isresponsible for repairing, replacing or maintaining any pipes, pumps,valves,storagesorotherinfrastructureconnectingtheSpecifiedWaterIndustryInfrastructuretothewaterindustryinfrastructure.

TheLicensee’sCodeofConductmustsetoutwhois

• responsibleforwaterquality.• liableintheeventofunavailabilityofwater.• liable in the event of failure of the Specified Water Industry

Infrastructure.

The Licensee’s Code of Conduct must set out the fees and chargespayable in respect of the use of the Specified Water IndustryInfrastructure

The Licensee’s Code of Conduct must set out who is responsible forhandlingcustomercomplaints

Before theLicenseebrings theSpecifiedWater Industry infrastructureintocommercialoperationorbyalaterdatespecifiedbyIPART(ifany),theLicensee’sCodeofConductmustbeagreed inwritingbetweentheLicenseeandotherlicensednetworkoperators,licensedretailsuppliersand/orpublicwaterutilities.

TheLicenseemustnotcontravenetheLicensee’sCodeofConducttotheextent that itmakes theLicensee responsibleor liable for thematterssetoutinit.

Compliant

Risk

In the absence of a clear definition ofresponsibilities, there is a risk that the licensedservices will be fail to be delivered in a safe andeffectivemanner.


Evidencethat,intheeventthatacodeofconducthasnot been established under cl25 of the Regulation,there is an agreement setting out the respectiveresponsibilitiesoftheLicenseeandtheparty(ies)thatareresponsibleforconnectedinfrastructure.

Evidencesighted

§ Emaildated15thJune2015fromKayePowerofIPARTinrelationtoanemailreceivedbyIPARTfromEugenManuon25thOctober2013.

§ WiltonRecycledWater Scheme at BingaraGorge, Code of Conduct for Infrastructure Connection, VeoliaWaterSolutions&Technologies(Australia)PtyLtd(VWST),LendLeaseCommunities(Wilton)PtyLimited



(LLCW)andSydneyWaterCorporation(SWC),Revision3,dated10October2013.


VeoliaandLendleasehavesignedacodeofconductwithSydneyWaterthatcoveredtheobligationssetoutunderthisclause.AccordinglyitwasassessedthatVeoliawas“Compliant”withthisobligation.

Discussionandnotes

TheLicenceHolderwasaskedforevidencethatwhereitisconnectedtoanotherlicensednetworkoperatororapublicwaterutility,theLicenceHolderhadestablishedacodeofconduct, inwriting, inrelationtotherespectiveresponsibilitiesoftheLicenceHolderandeachlicensednetworkoperator,licensedretailsupplierand/orpublicwaterutilitythatisresponsiblefortheotherwaterindustryinfrastructureinaccordancewithNetworkOperatorLicencecl.B10.VeoliainformedIPARTon25thOctober2013thataCodeofConductwithSydneyWaterhadbeensigned(advicebyemaildated15thJune2015fromKayePowerofIPARTinrelationtoanemail receivedby IPART fromEugenManu).ThatCodeofConduct thatwasexecutedon24October2013remainsinfullforcetodate.ThereisnostipulatedexpirydateortermintheCodeofConductthathasbeenexecutedandnorequestforachangeorterminationhasbeenreceivedbyVeoliafromSydneyWaterorLendlease.ThesignedCodeofConductcoveredtheobligationssetoutunderthisclause.

Recommendations






NetworkOperatorLicence cl.B11


If the Licensee proposes to operate the Specified Water IndustryInfrastructuretosupplywaterforanend-usewhich isnotsetout inthemost recent Water Quality Plan provided to IPART, the Licensee mustnotify IPART in writing at least 3 months before commencing suchoperation.

Norequirement

Risk

IPART needs to have the opportunity to satisfyitselfthatthewaterbeingsuppliedissuitableforthe proposed end-use, and to ensure that anypotentialrisktopublichealthismitigated.


Evidence that, if the Licensee proposes to operate theinfrastructure for and end use not set out in the mostrecent Water Quality Plan, the Licensee has notifiedIPART at least 3months before commencing suchoperation.

Evidencesighted




§ InfrastructureOperatingPlan (IOP) entitled:BingaraGorgeDevelopmentCombinedSewerage&WaterInfrastructureOperatingPlanRev5,July2016.


§ NewSouthWalesGovernmentWater IndustryCompetitionAct2006NetworkOperator’sLicenceVeoliaWaterSolutionsAndTechnologies(Australia)PtyLtd(ACN055254003)LicenceNo.10012,14July2015.


TheLicenseehasnotanddoesnotplantocommencedistributionofwaterforanend-usethatisnotsetoutintheLicensee'smostrecentWQP(npw).Accordingly,notificationtoIPARThasnotbeenrequiredanda“NoRequirement”compliancegradehasbeenassignedinrespectofthisobligation.

Discussionandnotes

The Licence (Tables 1.3 and 3.3) nominates the following as the “Authorised purposes” for which thespecified“Waterindustryinfrastructure”canbeused:

§ Toiletflushing.

§ Gardenirrigation.

§ Golfcourseirrigation.

§ CollectionandtreatmentofsewagefromsitesandpremiseswithinthespecifiedareaofoperationssetoutinTable3.4.

These“Authorisedpurposes”arereflectedinthemostrecentWQP(npw).Observationsmadeduringthesiteinspections and discussions with Veolia personnel during the audit provided no indication that theinfrastructurehasorwillbeusedfornon-authorisedpurposes.Furthermore,Veoliaconfirmedthatithadnotproposed tonorcommenceddistributionofwater foranend-use that isnot setout in itsLicenceorWQP(npw).Consequently,therewas‘NoRequirement”inrespectofthisobligation.



Recommendations




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