renewal leadership development coaching program officer as coach tips from a coach on using...

Renewal • Leadership Development • Coaching

Program Officer as Coach

Tips from a CoachOn Using Conversations To Build Capacity

ByPamela McLean, Ph.D.


About Hudson InstituteAbout The Hudson Institute Over 20 years as leaders in coach training and coaching services,

significant industry experience

Global reach with 200 senior coaches worldwide

Practitioners, authors and researchers in the field of coaching, including The Handbook of Coaching, The Adult Years, and LifeLaunch: A Passionate Guide to the Rest of Your Life

Frederic Hudson, Ph.D., founded The Hudson Institute in 1986 and prior to this he was Founding President of the Fielding Graduate University

Pamela McLean, Ph.D., CEO, is an organizational psychologist, author and leadership coach

The Hudson Institute is a certified woman-owned business


Today’s Conversation

• Practicing Presence• Deepening Our Listening• Leading From Behind• Developing a Learner’s Mindset• Q&A


What is Presence?PRESENCE creates the possibility of a very different

conversation and a fresh approach to change and learning.

PRESENCE requires deep listening, being open beyond one’s preconceptions and historical ways of making sense.

PRESENCE requires we let go of the need to control in order to access new possibilities

Senge, Scharmer, Jaworski & Flowers, Presence: Human Purpose and the Field of the Future


Practicing Presence• Noticing our inner dialogue --- judgments, agendas• Clearing the daily clutter in our mind• Preparing to be present• Welcoming an open conversation• Modeling our full focus of attention• Inviting their full focus


Engaging with Presence• Tell me what’s most on your mind.

• Tell me what’s most important for me to know.

• Talk about your passion for this.

• Is there something else we should explore?• What aren’t we discussing that we ought to spend some

time on?

• What possibilities are in ‘dream phase’?• What challenges are you having in your organization

that are important for us to think through together?


Reflection

Reflection: Any awareness of situations in the past week that drew you into a fully present space?


What is Deep Listening?DEEP LISTENING is far more than hearing the words that are

spoken

DEEP LISTENING requires we move beyond our selves (my reactions, judgments, interests, agendas, etc)

DEEP LISTENING notices what is said, how it’s said, what isn’t said

DEEP LISTENING creates space for empathy, collaboration, clarification, innovation, exploration and more


Practicing Deep Listening

• Practice curiosity– Use the phrase “I’m curious” to get started

• Notice the energy shifts in the client’s responses

• Ask without knowing – Notice how often you have the answer before you

ask the question

• Ask rather than telling


Engaging with Deep Listening

• Keep your questions simple …

– What do you want?

– Where are we?

– What’s next?

– What do you see as the obstacles?

– What have you learned?

– What are your worries?

– What do you need to explore this further?


Reflection

Reflection: A situation or two this past week when you were aware of listening at a deeper, unbiased level?


What is ‘Leading From Behind’?

LEADING FROM BEHIND reminds us client comes first

LEADING FROM BEHIND reminds us the client must find their own solutions if it’s going to work

LEADING FROM BEHIND helps in uncovering challenges, concerns and issues

LEADING FROM BEHIND shifts us from offering our solutions to hearing, encouraging their thought


Practicing Leading from Behind

• Notice your tendency to ‘tell’

• Notice how often you give advice on a daily basis

• Notice how often advice gets ignored

• Notice the level of your desire to ‘fix’ things


Engaging with LFB Position

• Ask, don’t tell

– You mentioned a concern, should we explore this?

– Do you have a sense of the support you have?

– Does this fit with your current initiatives?

– How does this project interface with the challenges you mentioned on the homefront?

– What’s going to be toughest here?

– Any sense of the resources you’ll need to implement?


Reflection

Reflection: A situation or two this past week when you were were way ahead of your customer and leading toward the solution?

A situation or two this past week when you were in the Leading From Behind stance?


What is Learner Mindset?

Marilee Adams & Marshall Goldsmith, Change Your Questions, Change Your Life

Judger Learner

Win-lose relationshipsFeels separate from othersFears differencesDebatesCriticizesListens for right/wrong; differencesFeedback perceived as rejectionSeeks to attack or defend

Win-win relationshipsFeels connected with othersValues differencesDialoguesCritiquesListens for facts, commonalitiesFeedback perceived as worthwhileSeeks to resolve and create


Judger Learner

What’s wrong?Who’s to blame?How can I prove I’m right?How can I protect my turf?How can I be in control?How could I lose?How could I get hurt?Why is that person so clueless and frustrating?

What works?What am I responsible for?What are the facts?What’s the big picture?What are my choices?What’s useful about this?What can I learn?What’s possible?

Marilee Adams & Marshall Goldsmith, Change Your Questions, Change Your Life

Engaging with Learner’s Mindset


Reflection

Reflection: A situation or two this past week when you were in the Judger stance?

A situation or two this past week when you were in the Learner stance?


Questions, Comments, Thoughts?

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